Recent Reviews from Mercedes-Benz of Westmont

We are going there for years, always had good experience.when we purchase the car or get service done . Mostly deal with Rob from service. He is very professional, courteous and humble. Sometimes deal with others , they are professional too.

Everyone at Westmont Mercedes were professional, extremely helpful and treated us with the utmost personal care. Each step in the car buying process was thorough, fair and at our pace.

Tim from the service department was spot on with getting my car fixed, I would highly recommend him if you're in need of service with your Mercedes

Friendly, courteous reception to customers. Immaculate and comfortable waiting area.

Good car. Terrible experience with the dealership and salesperson. Waited for months for a car we ordered that was supposed to be delivered before Thanksgiving, only to have them "add" over $1000 worth of worthless accessories and then go to elaborate steps to conceal what they did, refusing to provide copies of the deal documents, for example, before we arrived at the dealership. We will never do business with this dealership again. Easily the worst experience we have had at any car dealership in some time.

I will like to commend both Brian n Kevin at Mercedes of Westmont. I’ve been going there for the last five years n I think they’re the best one’s yet. Everything went smooth from the time I dropped off my car till I picked up my car. My Service advisor, Brian Reed was very professional n polite. Brian listened to all my concerns n addressed them appropriately. Kevin, processed the loaner car n he was very nice as well. I must say the cashier was not nice.

Had my car towed in after the service department had closed for the day due to a flat from a pothole on I-55, Service department was able to get my car up and running the next day.

Issue not solved and no follow up or courtesy phone call

Nice clean comfortable dealership

Shannon Pat is awesome lady in the service department. She is super personable and friendly and caring for the needs of customers.

Friendly faces, ready to help.

very fast service,Technical inspection of mine vehicle passed very quickly.Service Adviser informed me the condition of my vehicle.

I took my mother's car in because it had 3 recalls on it. Harry was very nice and professional. The car was done the same day and washed. Great job!

I will only take my car to Mercedes of Westmont for servicing, honest, reliable, and will go above and beyond to take care of you.

You have to wait weeks to schedule your car for service if you need a loaner.

If you need a loaner you have to wait weeks to get your car scheduled for service.

friendly staff easy in and out very service and a convenient location. I have experienced past service at this location and was always pleased for a job well done.

Great place

Nice place but still pretty pricey

I liked the service and people were really nice and friendly.

Mr. Brian in service was very humble to talk to & managed to provide the service needed very professionally. Sylvia in sales thoroughly explained & co-operated according to my ability to stay within the budget & needs.

Very good welcoming and service . They are professional

Most people hate having to go through the car buying process because of the haggling, fear of encountering unscrupulous car sales people and having to try to make sure that you are getting a fair deal with all of the mark-ups. I was one of those people...lol. Well I am so glad that I made a visit to the Mercedes-Benz of Westmont and had Sylvia as my Sales Consultant. She exceeded all of my expectations from the time I walked into the door until the time I drove off the lot with my vehicle and even after the sale. Her attentiveness to the little details, follow through w/concerns, questions and just overall courtesy is top notch and unmatched in this industry. I had been to a number of dealerships prior to arriving here and was disappointed with those experiences but I can truly say that she and Tom come highly recommended.

The service representative Tim was amazing and polite. Tim covered every aspect of what the service will provide with details and professionalism. My appointment was at 8 AM and Tim had a welcoming demeanor. The morning of waiting was a pleasant one thanks to Tim.

Easy to work with their advisor in particular with Tim & professional services

Sales and service very responsive. Service walks through in details "to-do" list which as a customer, make me feel better that what needs to get done is getting done without a bunch of extras

Mercedes-Benz of Westmont I have be buying and servicing my cars here for many many years. There has not been one time that I have not been completely satisfied with their sales and especially their service. Brian Reed in service continues to so a outstanding job in servicing my cars.

Great customer service. Excellent communication. Accommodated the nuance of my schedule. Very satisfied.

The service was efficient

Intake and checkout process was seamless, efficient and friendly. Waiting area was comfortable for just hanging out or semi private work spaces are available. The only suggestion i have would be for the service manager to have given a brief overview of the outcome of the work performed to give an opportunity for the customer to ask any questions.

The work was done efficiently . My service person , she was really pleasant and explained everything.

I?m disappointed that no one ever takes the time to review the repairs with you. They just expect you to pay the bill and leave. For $1400.00 I?d expect a little attention.

I couldn’t believe someone was waiting for me just to be able to pick up my car after 5pm on Saturday. Great place and beautiful people. Service is best. Awesome 👍👍

Tim Kronon saved me and my husband a lot of money he was very skillful and kept us up to date with the service of our car he was awesome 👍😎

My service advisor Valerie was extremely professional, knowledgeable and courteous.Thank You…

Friendly service technicians and prompt service. I was kept informed of the progress of the service and it was done when promised.

Timothy is the man and Paul is a beast! The moment it was my turn, Timothy was very attentive and gladly listened to my problem as well as what I wanted to be done. One of my tires had a hole in the side wall, they found it. He communicated the importance of inspecting my other tires to the mechanics as I requested. I bombarded Timothy with questions and where my current train of thought was under the circumstances. I had to leave to go to school in the afternoon, so these guys were working under some pressure. Although I couldn't replace one tire because they didnt have any regular tires in stock. Timothy printed out their entire listing of what they had and what I was looking for as I mentioned earlier. When push came to shove, at 2pm I had to make the call to replace all 4 tires, balance, and align everything. Things were not looking good, I had to be out of there by 3:30pm. And I was asking for a tall order. Timothy truly moved mountains for me. He got a second mechanic to work on my car. Within 1 hour and 30 minutes, these heroes replaced all 4 tires on my rims, balanced the tires, aligned my car, completed a multiple point inspection, washed, and cleaned my car. I was out of there by 4pm and made it to school 5 minutes before class. Everything worked out. I especially want to thank my main man Paul who was in charge of the operation. I would not have made it to school on time if not for him. Listen brother, if you see this, thanks a ton. Timothy went beyond helpful, this crazy guy was always communicating with me before proceeding. Answering my questions until my mind was at ease. Always checking up on me to see if I needed anything. There was absolutely nothing stopping Timothy from getting answers for me. He should be an interrogator for the CIA. THE MANS A GENIUS. I extremely appreciate the work you put in for me Timothy, you have my respect. I am considerably satisfied with the customer care and service I received from Timothy and Paul. MERCEDES! YOU BETTER GIVE THEM A BIG FAT BONUS AT THE WESTMONT LOCATION!

Exceptional service.

We've been costomers for years here. We bought our car here. The service is great and the people helping us are very helpful and knowledgeable.

The moment it was my turn, Timothy was very attentive and gladly listened to my problem as well as what I wanted to be done. One of my tires had a hole in the side wall, they found it. He communicated the importance of inspecting my other tires to the mechanics as I requested. I bombarded Timothy with questions and where my current train of thought was under the circumstances. I had to leave to go to school in the afternoon, so these guys were working under some pressure. Although I couldn't replace one tire because they didnt have any regular tires in stock. Timothy printed out their entire listing of what they had and what I was looking for as I mentioned earlier. When push came to shove, at 2pm I had to make the call to replace all 4 tires, balance, and align everything. Things were not looking good, I had to be out of there by 3:30pm. And I was asking for a tall order. Timothy truly moved mountains for me. He got a second mechanic to work on my car. Within 1 hour and 30 minutes, these heroes replaced all 4 tires on my rims, balanced the tires, aligned my car, completed a multiple point inspection, washed, and cleaned my car. I was out of there by 4pm and made it to school 5 minutes before class. Everything worked out. I especially want to thank my main man Paul who was in charge of the operation. I would not have made it to school on time if not for him. Listen brother, if you see this, thanks a ton. Timothy went beyond helpful, this crazy guy was always communicating with me before proceeding. Answering my questions until my mind was at ease. Always checking up on me to see if I needed anything. There was absolutely nothing stopping Timothy from getting answers for me. He should be an interrogator for the CIA. THE MANS A GENIUS. I extremely appreciate the work you put in for me Timothy, you have my respect. I am considerably satisfied with the customer care and service I received from Timothy and Paul. MERCEDES! YOU BETTER GIVE THEM A BIG FAT BONUS AT THE WESTMONT LOCATION

Tim was AMAZING!! He was Most Helpful, he went above and beyond, THANK YOU TIM❤️

Everyone was nice. I was disappointed that I was not able to go over my pricey paperwork as to what was done or what was upcoming next. Last time my service consultant went over my paperwork following. Mine this time, though a very nice guy, don't get me wrong just took me to the desk to pay and left. When I asked the cashier if I could have this explained to me, she pointed to an employee speaking with another customer. I waited a while but had to go back to work . Also the loaner, very nice by the way was dirty. Garbage inside, dog hair all over the passenger seat, fingerprints and dust. Quite disappointed. Don't get me wrong, I will still use your facility, it's just not what it used to be in what I wanted from a high end vehicle

Service was really nice and quick. Perfect!

Great service, thank you for assisting in a feature demo.

Valerie was my service advisor she offered the best customer experience

This place the best customer service I’ve ever experienced at a dealer everyone from service rep to porter was courteous and beyond to guarantee I felt appreciated as family not just a customer

From making my appointment for service, through the completion of the work, everything was first-rate. In particular, my service technician, Harry Arroyo, was friendly and knowledgeable and a great communicator.

Had a great experience buying my new car. Kimberely was very friendly, knowledgeable and helped through the entire process. Have already recommended her to friends and family! Would definitely buy from the dealership again and especially Kim.

Had a great experience buying my new car. Kimberely was very friendly, knowledgeable and helped through the entire process. Have already recommended her to friends and family! Would definitely buy from the dealership again and especially Kim.

Great customer service courteous service staff

Robert was a great help!

Valerie, the service representative, was extremely helpful from the intake of the car to the completion of the service. She kept me informed via text messaging and even sent me a picture of my car after the service on the headlamp was completed.

They don’t care about their customers.

The service I received was amazing. Your service department addressed all my issues in a timely manner. Thank you!!

Valerie was very pleasant and helpful

Recently I received a Schedule B service. The quoted price was correct. Although Schedule B is a bit pricey, I received the quoted price two weeks prior to my service and there were not any surprises at the dealership.

Great Staff and appreciate their knowledge efforts to get paper work done quickly...

Good service, provided in a timely manner.

Very nice facilities. Very nice staff. Everyone was friendly, knowledgeable and accommodating. Service tech ensure I didn't leave without getting all my questions answered. Convenient communication via text. No hassle, no pressure. Pleasant experience, will use again for all service needs.

Very professional and friendly staff! I was in and out for drop off! They kept me updated in every step and my sprinter was ready before expected!!

You would think having your car serviced as a Mercedes dealership that costs over $700.00 they would do a quick car wash? Apparently not. Will not come back and will take my car to another dealership for all maintenance, services and car needs.

Service department is one of the best in the Chicagoland area. I have a small fleet of 4 Sprinters and wouldn't have any one else service them.

Excellent dealership! Great service, advisors, sales team, beautiful lounge area, awesome loaners. Thank you Ken (sales manager), Shannon and Rob (service advisors) for providing great experience! Highly recommend Mercedes of Westmont!

This is the best dealership I have ever encountered. I recently brought my vehicle in for routine maintenance, and as always, the customer service was second to none.

For Valentines Day I showered my car with love through auto service. Check in/out was seamless. Everyone was friendly, knowledgeable and super helpful. I wanted to bring my car earlier than my scheduled appointment and the staff was very accommodating to my circumstance. I had ab awesome experience and I will definitely be back!

Extremely helpful and delivers the service the right way!

For Valentines Day I showered my car with love through auto service. Check in/out was seamless. Everyone was friendly, knowledgeable and super helpful. I wanted to bring my car earlier than my scheduled appointment and the staff was very accommodating to my circumstance. I had ab awesome experience and I will definitely be back!

Great service. Car finished as promised. Loaner car was provided.

As always, the service rep and repair team provided outstanding service. In fact, everyone I encountered were very helpful and valued my time.

WESTMONT Mercedes this is a corrected review. I am a customer of this same dealership and repeat buyer for over 30 years. Reasons are service is always excellent.

Jose is kind 👍👍

Services was great. Husband James states they took great care of him. Provided loaner, very courteous.

Unfortunately I had multiple unpleasant experiences with this dealership. I had the chance to work with two different vendors. Both of them were unprofessional, inefficient and impolite. This is the result of a lack of education, both on the professional and human side. During my second experience there, I was willing to pay in cash the car, using a personal check and a personal loan from PNC bank. As soon they realized that, they started building up a series of ridiculous and unconstitutional motivations regarding the legitimacy of the personal loan. Lost my patience, I decided to look for another car in the Mercedes-Benz of Barrington. Both the checks were accepted without any problem, in demonstration of the illegitimacy of the Mercedes-Benz of Westmont absurds motivations. If I am using my time to write this review is because I do not tolerate ignorance and unprofessionalism. This dealership is smearing the name of a top car brand with almost a century of history.

I think the people there are great, but I have two complaints. I bought a used Mercedes, which is a great car, but it had a small defect. The plastic cover for the seatbelt on the driver?s side kept falling off. In fact, I bought the car knowing that it needed to be fixed. They put it back on and I was happy. Then it fell off again shortly after I bought the car. Then again and again and again. I brought the car in at least 7 times to get that part fixed. I think they finally fixed it properly this last time, because it?s been a couple of weeks and it?s staying on. That?s a lot of time I had to spend at that dealership to get that little thing taken care of. At least two to three hours each time. The second complaint is that they will call me to tell me my car is ready to be picked up, but then it isn?t. I realize time works differently at car dealerships, but it?s frustrating to show up to get your keys and then have to wait 30 minutes for them to bring your car around. Maybe, I?ve been unlucky, but that isn?t great customer service, especially when I keep having to bring my car in for a defective part. My recommendation to them is to call people when the car is truly ready and after it?s been through the car wash.

Thank you! We had a very good experience with Mercedes Benz of Westmont, professional service and attention from Earl Sklar. Our 2019 E class looks beautiful. Five stars!!!

My first service of my new car with Mercedes Benz of Westmont went smoothly from start to finish. The communication was very good. I was very pleased.

Would NOT recommend buying from this dealership! I recently purchased a car from Sylvia/Tom and have had several issues from day one of pick up. Customer service is nonexistent. I was promised a few minor things from the team to close the deal, and once everything was agreed upon, I was no longer a priority. I had to follow up every few days, called managers, and paid visits to the dealerships to collect on what I was promised. If it was not for my persistency, they would have never followed up on their word. As soon as you sign the papers, you mean nothing to them. Additionally, the car has been in the shop for an over a week already (purchased 2 months ago) due sensor issues. This is something that should have been caught and fixed prior but when I reached out to Sylvia, she told me she wouldn’t do anything about it. The cherry on top was when she insulted me by saying I was too demanding. Sylvia and the Westmont office made me feel terrible for asking for normal requests. Ultimately, I do love the car itself but my experience was hindered from the way I was treated by the sales people.

Shannon Patt checked me in and handled my A Service for me. She's knowledgeable, informed, expedient and gave me all the pertinent information up front. Was very pleased with the experience.

It’s been almost a month since I bought my GLC and I’m still extremely blown away by the excellent customer service I experience with AL when I bought my car. He was so kind and made the process seamless and answered all my questions during the process. What really stood out is after i purchase Al hopped back in my car with me for another 30 minutes to train me on how to set up everything and how everything works. I drove off the lot with confidence and security in my new vehicle and especially because I bought certified pre owned I couldn’t have been happier with coming to Mercedes Benz Westmont!

I was very happy with the service I received at MB of Westmont The service advisor Mr Rob was very courteous and treated me with respect and explained to me what service was being performed and recommended a couple of things , which I agreed to have done at the time of this service. My overall experience has been very good at the dealership.

Excellent experience from start to finish. This is my second Mercedes and Mercedes of Westmont is now my preferred location. Kim Cager made the buying process friendly and not overwhelming like it normally is for me. Thank you to Kim and the entire Mercedes of Westmont team who made my experience as smooth as possible. I LOVE MY GLE350.

Our service gentleman went over and above!

Contacting service by phone was very long duration and I had to do it multiple time to get someone on the phone. I can't afford to waste too much time on the phone. It kept saying less than one minute for about 15 minutes!!!!!

Harry is an excellent customer service agent. I was extremely pleased how nice and fast my service was. I was planning on waiting a couple hours and only took one hour. My car was so sparkly I thought it was one of the new ones parked out front. Thank you! Marianne Yassine

The service representative was great, very concerned.

Very good

Aways Mercedes quality service. Thank you so much.

Amazing experience! My dealer Kim took care of me and know I have my dream car ;)

Excellent service from start of order placing to Delivery of the car. Highly recommended them especially salesperson Hasan Muratovic. Very professional to work with.

Harry Arroyo was very helpful. I like his customer focused approach

When you arrive to MB in Westmont Service ask for Shannon she is a person who you want to talk to. She will take care of your service needs. Highly recommend her as a service advisor.

After I took possession of my car I realized that the rear passenger side door handle did not work. I tried contacting my sales representative multiple times and never got a response. Don?t buy from this dealership.

I would personally like to thank Mercedes-Benz of Westmont for their exceptional service! I had inquired about an SUV that I really wanted. I was put in touch with Al Di Giannatonio whom reached out to me. Gave me the full update on the SUV from the availability and all the details. I went in to look at the SUV and was greeted warmly by the sales staff. Met up with Al and went out to look at the SUV (which was completely ready to go and detailed as well). Went on a good test drive with Al and was able to do some city and a small bit of a highway test. Then came the time to go with all the financing. Al and the sales team worked with me on that and as I was trading my current car in (I received a very fair trade-in cost for that car). Al and Christina from the financing team worked everything out and I went home with my new car that night. After all was said and done I was there about 2 hrs and honestly it was one of the best car experiences I've had. Thank you to all of the staff at Mercedes-Benz of Westmont especially Al and Christina. Would definitely do business with them again in the future!!

Westmont act like alley mechanics keep breaking stuff to keep you coming back. My car is serviced when it time. But after that they come up with you need this done. I spent over 8000 On my car in 2022. That had regular maintenance. Help me make it make sense. MB of Westmont have crooks working for then. Over charging people. The bill is always over 1000. I don't care what you have done. I had to take my car back twice for something i paid over 5000..00 for. I am not rich this my 4 Mercedes never ever have i paid this much between the 4 cars. The car looks good when i take it in gor services it is good ride good. When i get it back i can tell something has change. Something need to be done about Mercedes and there ridiculous prices. I will be filing a BBB report and consumer fraud report again Mercedes. The Mercedes in Orland Park just as bad. Mercedes stop miss using your customers.

Chris is a great Salesman. He helped me with buying my GLC300. He explained me all the features in easy to understand manner and also accompanied ke for a test drive. The loan process was also very smooth and appreciate Kim keeping it sinple and swift. Within 2 hours we were out of the dealership with our new car.. I strongly recommend Mercedez Benz Westmont for great service and great deals. Cheers!

The first time I brought my car here, they gave it back to me with the check engine light still on. Which was the whole reason I was there in the first place. The second time I brought my car in, they did a "full inspection" with the 40K service - yet somehow missed the 6-inch crack in my windshield. It makes me wonder what else they're missing.

Best offer I received, great sales team. Nothing but glowing reviews for everyone there.

The folks at MB Westmont are the utmost professionals. They support customers full experience and are incredible to work with in all fronts - sales and service. Highly recommend them!

Outstanding customer service and easy, no pressure approach to sales. No hidden or sunken costs. Very transparent and direct. Great experience. This was my first Mercedes purchase and I will keep coming back.

Second to none. I was looking for a Mercedes at many other dealers in the Chicago area. The sales teams at other dealers were terrible. I reached out to Westmont, got connected with Earl Sklar, and the experience was amazing. He answered all of my questions with a smile even if I ssked the same question 9 times. He made my experience seamless, and made up for the bad service received from other dealerships. Your next Mercedes purchase should be made at Mercedes of Westmont with Earl Sklar. Thank you for an awesome experience. I love my newly built 2023 GLE 350.

Always very pleased with this dealership. Valerie in service is always so great, efficient and helpful whenever I?m in.

I experienced the Best customer service at Mercedes Westmont. I am very happy with my vehicle purchase and how smooth the buying process was.

I received excellent service from beginning to end. My assigned service technician was very knowledgeable. He meet all my requirements

I received excellent service from beginning to end. My assigned service technician was very knowledgeable. He meet all my requirements

Appreciated the updates on service status on day one.

I bought a used car there recently. I worked with few people during the process (especially Earl) and they all went above and beyond . The negotiations were quick and fair, great finance person, quick paperwork, just gentle extended warranty suggestions. After the sale I had several questions and they all were handled perfectly. They got a missing front plate bracket from the previous owner and mailed it to me, super nice. The detailing shop they use needs to do a better job though, but overall I am very happy and would recommend them a lot! 5 stars!

Супер сервіс мені все подобається і рекомендую всім

Nice people

The quality of service and expected delivery time continued to exceed expectation.

Quality service provided for routine maintenance and repair. Would have been nice to have car returned to me clean.

Thank you to Tim Kronon for helping me purchase my new Benz!

I won’t come here ever again. So I respectful stuff work here except the sales man. We tried to close up a deal they gave me certain Apr and on top of the payment with the Apr with they gave me 85$ extra monthly fee that no one knows to explain. To be more clear down payment covered all of the other fees. The finance guys were so disrespectful and rude I ended up leaving the place and never going back.

Service staff communicative and helpful. After spending >$3k on a servicing (w new tires) you'd think I could get an error message turned off, but not here. You'd also think they'd make a loaner available, but again, .....The $$ for servicing are crazy, but that's expected at a dealership.

Excellent service and excellent updates by service advisor.

These guys are more than just AutoNation employees, they are your friends who care about you and the issue that you are dealing with. The manager Xavier actually cares it's not always about the money it's about keeping that relationship, I wish all Mercedes carried those morals, etc... Even the guys in the parts department are AMAZING!!! We WISH Mercedes would get more involved with the non-profits in the community, my background is VP in marketing/development. We went to Atlanta, GA to present our presentation we got the run around but it's OK people started working from home or leaving the company. The gentlemen could have called or emailed us, who knows maybe he was one of many who left the company. We haven't given up because every major company wants to find more ways to bring more money into the company our desire is to be a part of Mercedes. Especially when it's something that's never been done before. When sharing just a little with the managers in Westmont they always tell us to keep knocking on Mercedes doors, that door will open sooner or later..... Thanks again, Heavenly Orphans/Lighthouse

There’s a problem with my fuel service door panel. The part was ordered. I was informed of its arrival and the customer care manager mediately took care of the problem and the part was replaced. At no time did I feel that I was just a customer, but the reverse that I was very important to them, and that my vehicle was properly taken care of.

Service advisor Valerie was great. She reviewed problem with me gave me a good estimate of how long service would take. Overall great service.

I bought a c 300 coupe with in 10 days stop out of no where was towed almost died. Something is very fishy about this dealer

Went to service the vehicle and the only thing wrong was a light bulb that needed replacement they give the estimate and I approved yo get it fix. Next day when I used the car at night it gave the the alert that the same light was bad. I texted the service agent and she wasn?t really helping ?it could be the contact socket? ? or maybe loose ..? I replied Can someone take a look tomorrow? ?I won?t be here tomorrow!? Can anybody else fix it please ? Sure stop by tomorrow! Sooo disappointed that they did not verify that the light was working properly before I pickup the car and I had to make arrangements again to take it back !! Over 20 min drive in the snow !

Excellent Dealership Helpful staff Good pricing strategy

Great service. Adviser was very knowledgeable told us how long it would take to complete work. Work was done in the time frame she told us. Great work.

Valerie provided the best customer experience I have ever had when servicing my car. She was communicating with full transparency and without delay. She even took time on her day off to address my concerns and made sure the service on my car was completed without delay! If I could giver her 10 stars , I would!

We have received excellent service at Mercedes Benz of Westmont for over 10 years. Very thorough in their investigation and solution to any issue. They have a very comfortable waiting area or loaner cars are available. We highly recommend the service team, and the sales team.

Everyone that I have encountered at the dealership has been great.

Valerie was excellent. Very responsive, even supplied a loaner for the time the car needed to be in for repairs. Very much appreciated.

Friendly and helpful parts department!

Jim Fico is a fantastic member of their team.

I highly recommend Westmont Mercedes. My car was purchased there and I always go back for service. I receive a loaner and services are promptly done. Not cheap but I know my car is being maintained as a Mercedes should be.

Took my E350 here for service and definitely will return. Jose was amazing and his follow through was impressive. I had some pretty serious issues with my baby and one of the parts are not available but they were able to fix what they could and were communicative throughout the process. My car was so beautiful when I arrived, I almost didn’t recognize it! Lol! Thanks MB Westmont.

Had a warm welcome and the buying process was awesome. Good hands , expert professionals

Shannon is my customer service representative and Shannon is absolutely the best. She handles everything in a timely, professional manner with a huge focus on keeping her customers happy. I highly recommend Shannon and her service center.

Great service on my car and professional staff working at this location

Great job by Jason and Tom. Straightforward process and no pressure!

Friends experience Glenn Abrams Would go there

Westmont is a great facility with friendly staff. Wait time was acceptable and I was satisfied with the work. Would?ve liked to have a car wash done while there but I forgot to ask for it so next time.

Hasan was very knowledgeable on the vehicle. Very professional. We will recommend him to others for sure.

Service advisor Rob is excellent. He could explain the technical details to an Accountant too!!!

Earl the Pearl Sklar was too Cool for school. This Mercedes dealer ship has a smooth and ultra friendly sales and delivery process. AS a former automobile dealer and large wholesaler in Wisconsin this dealer checks all the boxes for customer satisfaction. Brand new Patagonia Red 22 63SL Roadster. A monumental upgrade from our 2018 450 SL Roadster which they awarded us an excellent trade-in allowance. From the lot attendants and warranty administator, to our fine sales professional Earl Sklar, my Wife and I were treated like royalty from the moment we entered their pristine MB dealership. Well done Mercedes Benz of Westmont

Shannon Patt was very professional and efficient during entire process when I brought my car for service

After B1 Service, I started noticing a sharp, loud streaking noise coming from my car everytime I applied brakes..I am in the process of taking my car back to them to figure out what they did to it!

I had a wonderful buying experience with Sylvia Dziuba. She made buying a car very easy and stress-free. Last minute I decided to check out this dealership even though it was a good distance away from where I am, but the drive was worth it. I purchased my new car from this dealer and I am glad I did. Sylvia made sure I felt like family when purchasing and helped me make the best decisions as a first-time buyer.

They are tremendously helpful thanks 😊

Ever since the major diesel recall occurred, my vehicle has been in the shop at 3 times for a check engine problem. Yes the problem gets corrected but each time parts availability is the real issue. 3 weeks most recently and before that it was 5 weeks. Thank goodness for a loaner car!

Although we've always had excellent experiences at Mercedes of Westmont with their entire staff, this experience was even made better by our Service Assoicate, Shannon Patt. Shannon was delightful to work with, and her follow-up and responses were top-notch!

I purchased a 2022 GLB that I was unaware had summer tires. I immediately contacted my sales guy Hasan Muratovic who agreed to replace all 4 tires at no cost as he was aware of me purchasing the car for travel . From beginning of transaction to end Hasan was very helpful and always available even after the sell. Exceptional customer service and so needless to say I will definitely do business here oing forward.

Very kind and honest. Very comfortable atmosphere.

They said it takes 1 hrs for service when I make appt. Endup they asked me to wait 4 hrs when I get there. Poor service and never go back

Although I moved further from the dealership, I still come here because my service advisor Shannon offers me 5 star service and is an excellent communicator. It makes my drive worth it given the experience. Thank you Shannon!

I had my suv serviced. Since it got a tons of maintenance work, they supply me with a loaner and the service person Mr. Brian promptly informed me when the service was done. It was a pleasant experience. Everything was taken cared of smoothly.

I arrived at my appointment time in Westmont. I had to wait briefly until a manager instructed a service advisor to tend to me. After that, all went very smoothly. My car service was finished when they said it would be. I used their shuttle service which was prompt both ways. No additional service was suggested except wiper blade change, which had never been done.

Sylvia was a pleasure to work with. We ordered a 23 GLS 450 and she worked diligently to make sure the vehicle was delivered by end of 2022 when no other Mercedes dealer was able to. I highly recommend working with Sylvia and have even referred my parents who purchased a 23 EQS 580

Great and timely service! Upfront and honest, would recommend to family and friends. Hats down to Mr Brian Reed

Met all the expectations. Thank you.

This is the best Mercedes Dealership in the Midwest. Sales staff is amazing and the service department is top notch. Rob Raznik and Val in service are awesome!! Always gets me in and out right away. They both deserve a raise!! Marianna Avino

I dropped my car off at 1pm and since it was a computer problem they didn’t know how long it would take & promised to call me the next day by 11am with a status as I told them I had to have my car for the weekend as family was coming g from out of town. No call at 11am, so I call at 11:30 & was told they’d call me right back… 3 hours later still no word. After hounding then I was finally told my car was finished. They were willing to give me a loaner (although initially they said they didn’t have any & I took a Lyft home) since there was such a lack of communication, which was appreciated.

1. Car was not cleaned from outside 2. Lack of transparency when it comes to charges of services 3. Not a surprise that loaners were not available, however I was charged for the ride back home without my knowledge. They called a Lyft for me and I was billed for it. This for lack of better terms was very cheap of MB of Westmont. I could have waited there or called my own ride. Will not return for future services.

Mercedez-Benz of Westmont is not only a great place to shop for a vehicle, but their customer and repair services are amazing! I was able to get my vehicle scheduled for service in a timely manner, they searched diligently for a loaner, found the problem regarding my vehicle within a day and had already ordered parts to take care of the problem. They completed the work (under warranty) with no out of pocket cost to me. Whether I am just visiting to browse or a paying customer for repairs, I am always satisfied when I visit Mercedez-Benz of Westmont. If you are in the market for a new or used vehicle or even if your vehicle need repairs, I highly recommend Mercedez Benz of Westmont.

Recently moved to downtown Chicago from Michigan. The service at Westmont is the highest in the Chicago area. I mistakenly brought my car in for service a week earlier, and my service representative didn't complain about it. He was very helpful and made it happen even though he was very busy. That is true service!

excellent service!

I had the pleasure of working with Tim Kronen as a Client Advisor. His approach, demeanor and responsiveness were far more than expected. He took special care, went the added distance and made my travel to Chicago to inspect and purchase the vehicle a stress-free, upfront and direct experience. If yiu prefer someone with his approach, seek him out. You'll thank me later.

I had the pleasure of working with Tim Kronon as my Sales Representative. He was very helpful in assisting to find the right vehicle for me. This was definitely the best car buying experience I have ever had . Tim is very detail oriented, professional and accommodating. I highly recommend him for any automotive need.

Great experience. Great working with this dealership. Hasan was my salesperson and he was amazing

I drive past the Mercedes dealer closest to my house to visit this location. This location never made me feel like I had to have someone with me to avoid being taken advantage of. The entire staff was also professional and polite.

Overall experience buying at Mercedes-Benz Westmont is great. I bought a new 2022 Glb 250 at this dealership.

They kindly provided a loaner since my repairs would take over a week. Harry kept me up to date on progress. I was very happy with the experience.

Overall experience buying at Mercedes-Benz Westmont is great. I bought a new 2022 Glb 250 at this dealership.

They installed tires about a year ago. 1 week ago my low tire light came on. I reached out and Harry said bring it in let us look. My schedule (like most) is jam packed. I was able to get there on my lunch and work from a very comfortable and spacious cube. Harry had my suv taken back right away and thankfully it was a nail in the tire. He got it patched up and away I went without missing a beat at work. Thank you Harry! (And your technicians) for getting it fixed and getting me out the door quick! Cheers

I took my car in for maintenance and 2 recalls from the manufacturer. The service was impeccable.

I took my car in a while ago and was told there was an issue that needed to fix at my general A servicing appointment. I had Harry as a service advisor that first time and i was running short on time the day i came in and he told me about the issues with the car. I told him I unfortunately cannot stay longer (was running late for a birthday party) and would have to bring the car back and he kind of rudely responded “well we didn’t have time for you today anyways”. Kind of threw me back a little bit considering i spent 4 hours of my morning for an inspection and a service which cost me hundreds of dollars and my entire morning. Not sure if he didn’t like me or was having a bad day but he made me feel really not cared for and honestly like I was annoying. Brought it back a couple weeks later for an appointment to see if my extended warranty will approve the fixes for the car. I brought the car in and my service advisor Valerie handled everything for me. All repairs needed and communication with the warranty company she dealt with along with keeping me informed on other small issues I had with my GLK. Valerie is awesome! Very easy to talk to and she explains things in best detail in comparison to the other service advisors there, she also doesn’t make me feel like an inconvenience for needing assistance. Very happy with my experience this time around and would definitely continue coming to the westmont location because of Valerie. Car runs and drives brand new after my repairs and I’m very pleased.

Great service and customer service Jose was very helpful and very knowledgeable

I went in for oil change and a complete inspection of my car as soon as I pulled off 5 minutes later the driver next to me told me that one of my tail lights was out apparently they didn't do a complete inspection on my vehicle

it was great & pleasant experience

Prompt service. The staff is friendly.

I?ve been buying here since 1976 and wouldn?t go anywhere else! Harry in Service is the BEST! Thank you!

My service representative was very helpful. She answered all my questions and was very efficient. Thank you

AS always MB of Westmont was great. The pricing for basic service (oil, etc) is too costly.

Earl the Pearl-a devoted punk rocker and a father to some chunky little squirrels-made my day. I HATE car buying. After going to a few dealerships, I’d just about had it with intolerable salespeople who grossly overestimated their ability to negotiate a sale and thought they could take advantage of a young, feminine person. Thankfully I, accompanied by my father, decided to give this dealership a try. Earl skipped all the normal BS, showed me exactly what I’d asked for, and worked quickly to get everything squared away. I think the test drive took longer than the conversation about price. There was no haggling, no bait-and-switch, no insistence on paying for unnecessary warranties or packages…just good, old-fashioned respect, transparency, and efficiency. I worked with Kimberly through financing. My foggy brain was failing me after a long day of walking out of dealerships empty handed. Kimberly was incredible and patiently explained everything (sometimes twice) to make sure I could feel confident that I was getting a fair contract. By the end of the sale, Earl and my dad were chumming it up over talk about music while I giddily sat in my newly purchased SUV, relieved to be done after an exhausting month of car shopping.

Sylvia was great to work with. Really nice and very informative.

Great service. Very efficient and friendly staff.

Great service! My service advisor made sure that I was taken care of and my car runs like a dream now!

Have always had my cars serviced at Mercedes of Westmont for the pastes 15 years. The service is always great and professional.

Great customer service and service

Fantastic experience!! Timothy Kronon was awesome from start to finish. As an out of state buyer I bought my first Mercedes and it was pretty painless process. Absolutely amazing service!

Sylvia was very friendly, polite and provided excellent consumer service, my lease return was seamless.

Earl has been exceptionally great to work with. Extremely communicative. A genuine listener. Someone who really makes sure you get what you need and want and not someone who I felt tried to "sell" me in the slightest. Ordered a car from him in May and he kept in informed consistently until I happily picked it up in November. I would recommend him to anyone and everyone.

Excellent customer service, the dealership was clean and all the employees were extremely friendly.

I was provided with excellent customer service. Communication through out the entire process was very detailed and the process was convenient.

Fast and reliable service. Same day in and out on a flat tire. Always service with a smile.

I am a Acura girl… I have own 3 and before that I love a Toyota. I am a little spoiled when it come to owning a car i’m am used to a certain kind of treatment, and your sales person remember your name or pretends. The service dept is cordial and polite. Acura was always a 10 in fact my sales person at Acura is the one that convinced me that I need to try it something different. Mercedes is a different kind of breed at the services level. I knew the service was going to be weird everything got a price tag. But the people that work there act like revenue robots… my service person Valerie did make me feel at easy but not enough to consider buying another one … now I love the suv so far but the price tag for every thing is ridiculous….I don’t feel like Mercedes is the type of dealer ship you can just walk into and ask for help on something simple like how do I work the windshield wiper.

My Setvice Advisor, Valerie Campo is always excellent. She pays attention to detail, and makes sure that my service needs are consistently met in a professional manner! Outstanding!!

Awesome customer service!! Very helpful and friendly staff who goes over and beyond to help.great experience buying a car which we did in only 15 mins. Thomas and Sylvia were awesome and great help. Will definitely coming back to get my SUV from here!!!

Went in for routine maintenance the day before Thanksgiving and the service department was clearly busy. Despite the craziness, everyone was friendly and happy and my service manager, Valerie, was thoughtful, honest and downright funny. Great experience Westmont Mercedes!

Thorough, professional and fast. This is my second vehicle leased through Mercedes of Westmont. They are awesome!

Love that they sent a video from the service bay. Top notch service!

Chris the salesman I worked with was great and very helpful. Dealership was an overall positive experience. Recently dealt with their service department and Harry was very helpful and informative making it an overall great experience. Recently had my car in for routine service and received a great level of personal care, information on next services I should consider down the road. There was no hard sell which was really appreciated, just an honest recommendation.

Went very checking in vehicle. Shannon kept me informed on work.

This is why it’s worth buying a premium vehicle- you get premium service. Worked with Harry for a repair and it was handled professionally and painlessly. ***update**** I just had my GL in the shop for some bigger repairs. Valerie handled it tremendously and always kept me posted. She was awesome and the repairs are now complete.

I recently stopped in MB of Westmont to look at a used GLC, and had an excellent buying experience. Tim K. was very helpful throughout the process, and kept us fully informed on every part of the transaction. Everyone we have dealt with so far has been very friendly and helpful, and the dealership itself is very comfortable and clean. I would definitely recommend checking out MB of Westmont if you are shopping for a new or used vehicle.

Worked with Kimberly CAGER on purchasing my new 2023 S500. Professional, Friendly and an upscale purchase sums up my experience. Definitely 5 ⭐️ ⭐️⭐️⭐️⭐️

I recently had my S63 serviced at this location and Shannon Patt was my service agent. Although it took a few weeks to get the repairs approved and the work completed, the service I received was phenomenal. Shannon was quick to respond to every single text and was great with updating me on the status of my warranty and repairs. I was given a 2022 loaner vehicle, so the length of time it took wasn?t too bothersome.

My husband and I had the best experience buying our 1st Mercedes (GLB 250). Mohammed Khalil was our salesman. I recommend for everyone to work with him. He was so friendly, informative and we felt super comfortable to purchase our vehicle with him!!! Christy from finance was awesome as well. She provided with our options and was super patient. My car drives like a dream. Thanks Mo and Mercedes of Westmont!

7/2020 Exceptional overall sales experience. The sales reps were personable and knowledgeable. Answered all my sales concerns and was very patient. The finance manager was efficient and I never felt any typical sales pressure. It was a great experience and I would definitely recommend this dealership. 9/2022 I recently had my vehicle serviced and this dealership hasn’t missed the mark. Quality of care is always excellent. You’re treated with respect and they’re always courteous. I have yet to have a bad experience and I hope it stays that way. 11/2022. My most recent experience at the service department was less than desirable. My appointment was a day the dealership was repaving the lot. It was terrible. No one was available to greet me. I followed the instructions given to me the day before and none of the service providers seemed to know what to do with the exception of one person Shannon. I waited over 30 minutes before I was helped. The service team all seemed to be confused or unaware of the protocol for the customers. When I returned to pick up my vehicle I had to wait another 40 minutes because they couldn’t find my keys. It was extremely frustrating. I wasn’t offered any compensation I guess because the repair was covered under warranty. With all that being said, I will still recommend the dealership everyone gets one pass.

11/2022. My most recent experience at the service department was less than desirable. My appointment was a day the dealership was repaving the lot. It was terrible. No one was available to greet me. I followed the instructions given to me the day before and none of the service providers seemed to know what to do with the exception of one person Shannon. I waited over 30 minutes before I was helped. The service team all seemed to be confused or unaware of the protocol for the customers. When I returned to pick up my vehicle I had to wait another 40 minutes because they couldn’t find my keys. It was extremely frustrating. I wasn’t offered any compensation I guess because the repair was covered under warranty. With all that being said, because my past experiences have been great, I will still recommend the dealership everyone gets one pass.😊

Very quick and efficient check in and service Had multiple calls updating the work on my car They got it all done in one day! Brian is the best!!!

We went there eventully to oreder a brand new GLS 580.Manager was making fun of us I guess, because of our accent.He goes"Well,I have used GMS if you want" Are you serious,man?I came to spend over $125 000 and you are offering me an old used car. Shame! That is why we ordered BMW X7. It is your lost. Your customer service skills are down to 0 huh

Great service. Service rep. Valerie C. provided me with all the assistance needed for a great service. Thank you!!!

The service was excellent and Kimberly was very professional and knowledgeable about the automobile that we purchased!

My salesman Earl was amazing. He was beyond helpful and made this the greatest experience. I love my new car and know that Earl will be there if I ever need any assistance

Prompt, professional expertise and service from start to finish. This is the Mercedes Dealership and Service Department we have trusted for decades and have never been disappointed in their service. We trust their honesty and integrity.

I recently purchased a 2016 AMG GT and I took it in for service. It took more than a day for their technician to do the transmission service and an oil change. I got generic feedback on an issue that I asked for feedback on. I rate this place 1 step above a Jiffy Lube. This is not a place to take your AMG if you're looking for highly qualified service.

The service took a few days but I had a wonderful and clean loaner so I was perfect. The people in the service department communicate things very well so there aren't any hidden fees or unexpected services needed. My only complaint is that my phone does not connect to my car after having my service done and I dont know why!

Excellent customer service from Shannon in service department! Professional, attentive and excellent communication from start to finish.

I was very happy to purchase a 2013 Honda CRV from this dealership! I found the posting online & called to verify that it was still available. When I called I spoke to Earl. Earl informed me that it was available but was still waiting to be picked up from the detail shop & would call me back once it was available to view. Earl called me back less than 10 mins later & told me to come on by. When I arrived we were greeted before even walking in! I asked to see Earl. He was ready and waiting! Earl was very kind & easy to work with & I could tell that he knew his stuff! This was my first time purchasing a vehicle on my own & going through financing . He made the process very easy to go through & eased my mind about this big purchase. I am very happy by their services! While waiting to find out if I was approved for financing, Earl showed me where to find the lounge which was stocked with a delicious cappuccino machine! I only had to wait about 20 mins to hear whether I was approved or not. I also worked with Christina to sign all my paperwork. She was super sweet & easy to talk to. She thoroughly explained all documents in a way that helped me to fully understand what I was signing. I would highly recommend purchasing your next vehicle here!

I was very happy to purchase a 2013 Honda CRV from this dealership! I found the posting online & called to verify that it was still available. When I called I spoke to Earl. Earl informed me that it was available but was still waiting to be picked up from the detail shop & would call me back once it was available to view. Earl called me back less than 10 mins later & told me to come on by. When I arrived we were greeted before even walking in! I asked to see Earl. He was ready and waiting! Earl was very kind & easy to work with & I could tell that he knew his stuff! This was my first time purchasing a vehicle on my own & going through financing . He made the process very easy to go through & eased my mind about this big purchase. I am very happy by their services! While waiting to find out if I was approved for financing, Earl showed me where to find the lounge which was stocked with a delicious cappuccino machine! I only had to wait about 20 mins to hear whether I was approved or not. I also worked with Christina to sign all my paperwork. She was super sweet & easy to talk to. She thoroughly explained all documents in a way that helped me to fully understand what I was signing. I would highly recommend purchasing your next vehicle here!

Good car dealership. My friend Kevin almost got hit by a white Mercedes but that's not the dealers fault.

I’ve had my car for a year now, and it’s not so much a complaint on that. Also, I get this is sales. But the experience I had purchasing was about 6-8 hours long- with my kids, which I’m sure they took advantage of. In the middle of accepting terms they said they couldn’t find the keys- FOR MORE THAN AN HOUR after we had just drove it. Said they were checking security cameras and asking all around. My salesman was Mohammed Khalil. He then says it was found and says to me quietly that one of the other salesman was supposed to sell my car today and stole the keys in attempt to block the sale?! Now whether it was the hide the keys tactic, or if one of his COLLEAGUES had actually stolen it, how shady is that at a “reputable” dealership. This was when I had already went through the financing portion. Issues left and right throughout the process. They are shady, and if colleagues are really stealing keys do not go here. The complaint on my car is, when test driving, they had the auto-start and off turned off. This was because it is defective, and will make my car turn off completely and horrible to start up if I forget to turn off this setting (it is automatic every time upon starting, and impossible to turn this setting off). I’ve been stuck on a busy street almost in accidents because my car will shut down when idle momentarily. Again, a fault on buyer for not realizing this setting was off, but it was intentional they turned it off and told my husband a lie when test driving.

Mercedes-Benz of Westmont provided excellent and consistent customer service while my car was being serviced. Highly recommend!

Kimberly Cager was so helpful! I would 100% recommend Mercedes-Benz of Westmont.

Kind , professional , quick no problems and honest .

Very professional customer service.

Professional and friendly sales team

My recent visit, I was assisted by Val! Thanks for the excellent service and experience. They even cleaned my car properly these time so they was nice!

Great customer service; almost made me want to upgrade my Benz…….. received vehicle clean and shiny, thank you Brian with the Mercedes-Benz of Westmont.

our experience was excellent!! the sales man was the best we have ever had at an auto dealership and we will recommend to all.

Went today to look at a used Cadillac SRX. Went home today with that Cadillac SRX. In between that time I had the most enjoyable buying experience I have ever had when purchasing a car. Jim Fico provided the most professional service and created the most stress free time I have ever spent at a car dealership. Thank You Jim and the Mercedes Benz of Westmont team. You have my gratitude and highest recommendation.

I recently had my S63 serviced at this location and Shannon Patt was my service agent. Although it took a few weeks to get the repairs approved and the work completed, the service I received was phenomenal. Shannon was quick to respond to every single text and was great with updating me on the status of my warranty and repairs. I was given a 2022 loaner vehicle, so the length of time it took wasn’t too bothersome.

We had a great experience buying from Westmont Mercedes. We arrived one night with 30 min left to close, when we met with Chris who showed us exactly what was in our budget. We came back ( unexpectedly because we were going to go with a dealer next door but so glad we didn’t !) on a busy weekend and since Chris was busy, he had Earl help us. Earl went above and beyond, showing us even some of the unique functions of the car. He was patient and answered all our questions. Earl is still following up with us each day to see if we have questions and will be mailing us a first aid kit to go with the car. We bought a demo GLC.

Horrible warranty process. And the customer service isn't much better. I have been trying to get a covered issue fixed, and all I've gotten is a run-around for a month and a half.

Amazing experience, we leased then bought a car. Great customer service at Westmont MB.

We had a great experience! They were extremely polite and thorough.And they completed the work in a timely manner also. We were very happy!

Great experience. Car was ready when promised. Loaner car was nice.

Great customer service from Moe Khalil very helpful and informative. Harry did a great job on my car! Always my go to person thanks Moe!

Time and again - Outstanding customer service and excellent maintenance job!! Shannon Patt is the best customer service manager I have ever! Thank you Shannon!

At first, I was charged $271 dollars to run a diagnostic check on the car when the battery light was on the car. Given the fact the car's battery needed to be jumped and the light was battery light was on, it seems pretty obvious what the problem was. I also asked to check to make sure the problem was not the alternator as I didn't want to have to return again. Later, the charges were dropped and the battery was replaced. But, on the visit, the dealership tried to sell me a warranty to run periodic checks on the car. The warranty didn't make sense given my car buying habits and the warranty seemed to a way to increase revenues at the expense of the consumer, but the sales pitch continued. Finally, the dealership has stopped providing rentals for the most part and completed stopped providing shuttle service and now use Lyft to transport customers. The Lyft driver showed up 20 minutes passed the stated time and the car check engine light was constantly flashing as the engine sputtered after each stop and started. Really want to avoid this kind of service. But the repair was made and appears to be done well.

Shannon was awesome on keeping me updated and very patient will dealing with my insurance company. If you are in the area, I’d definitely recommend this particular dealership over others. The customer service is impeccable.

Shannon was just perfect, superior customer service

Everything was great. I felt very welcomed throughout the whole experience. Brian is great to work with. Got me in and out each time.

Sylvia, our salesperson, makes buying a new car easy and fun. This was the second car we have purchased from her and the dealership.

Great service of Mercedes-Benz Westmont, professional personnel, fast response, awesome buying experience.

Excellent service and follow up. Earl sklar did and has continued doing a great job

🚫If you are having any problems with your tires DO NOT take your car here!!! Please take your car to Belle Tire! Better service and a much better price. I have run flat tires and a nail got stuck in my tire. They quoted me almost 400$. I have an aunt who works at the Mercedes Benz dealership in Michigan. She called them to try to tell them fixing the tire is a easy fix and even gave them the directions on how to fix it ( plug the tire from the inside) and they was RUDE! I took it to Belle Tire they plugged the tire from the inside which is permanent fix for run flat tires and Belle Tire did all that for FREE! Take your car to Belle Tire if you have any problems. You will thank me later and you will save money!!

Overall environment.

The ENTIRE STAFF IS AWESOME !! I usually go to a different location, this was my first time here, and my experience was great! Everyone was so helpful!! I would definitely return !

Good customer services and fast attention.

The general manager in this dealership is amazing and professional, he took care of an issue that I had last time I was there, the service I had today was exceptional. Rob was very helpful explaining everything in details, he also was very professional. Thanks

Horrible experience! No transparency. The service advisor was clueless and not honest about some of the charges. When we Called to follow up on the charges, no return of phone calls. I would definitely recommend to stay away or at least away from advisor Valerie C.

This is the second time that the service department has left me feeling like I got totally screwed. Several years ago, I had a set of tires installed. The vehicle started vibrations as soon as I left the dealership. I had no problem with vibrations until the tires were changed. I returned to the dealership and they kept my vehicle 4 days allegedly checking the tires and wheels including, according to the service rep, balancing the wheels, rotating them and even taking a new wheel from another vehicle. The conclusion was that a wheel must have a slight imperfection which was causing the vibrations. They could not identify the actual problem wheel and this conclusion even though the wheels were not vibrating with the old tires. My thought is that the mechanic installing the tires damaged a wheel. Most recently, I had a 9am appointment to replace a battery. I told the service rep that the vehicle had the original battery (2015 GL550) and would go dead if not started for a few days. The vehicle had less than 1000 miles since the annual A service. I was told that they would do diagnostic testing to verify issue and that cost would go against the overall labor cost. When they finally finished installing the battery after no other issues were found, it was nearly 2pm. The labor cost was nearly $600 which is totally out of line for a simple battery replacement. Totally disappointed and screwed is not least of my feelings for Westmont. They definitely will never see this face in their dealership.

Second time that I have had a bad experience, 5 hours to replace a battery and rep totally misrepresented the cost. First time, car vibrated badly after new tires installed.

Everything went very smooth dropped my car off received a loaner, 3-1/2 hours later my car was ready when they said it would be.

I didn?t purchase my car from Mercedes-Benz of Westmont but wish I did. The customer service is excellent, in particular the service department. Let?s start with Jeff the manager. I was almost stranded scared with my daughter in the car at the gas station because I had been there for an hour stuck unable to get the gas tank door open. I decided to drive up the street to the dealership seek any help I could get. When I arrived Jeff immediately took action after hearing my emergency. He had a brief conversation with Shannon who?s the best customer care manager I?ve ever encountered. She made sure I was checked in and scheduled my vehicle for a service appointment to fix the other issues I?m having with the horn. Shannon was very professional kind and patient as she assisted me. Again I?ve I wish I would have purchased from them, but for sure my next purchase will be from Mercedes Benz of Westmont because of them.

Sylvia did a great job of keeping me informed about my car. I ordered it, and due to the pandemic-created supply chain problems, it took quite some time to arrive, but Sylvia was there with me every step of the way. I think she may have been more excited about the arrival of my car than I was!

Waited 20 minutes before someone took me in for appointment. Was there an hour to just drop off a car and get a loaner (which the loaner car portion of the process was actually efficient). Seems like you are overbooking appointment times if it takes an hour just to drop off for a service.

Extremely satisfied. Special thanks to my Service Advisor Valerie Campo.

This is the second time that I have been totally disappointed with the service at this dealership. Previously I had tires mounted and vehicle started vibration that was not happening with the old tires. Dealership kept car for 4 days allegedly checking the issue including taking tires off a new car. Even though car only developed vibration after they installed the new tires, I was told that one of the rims must be flawed even though they couldn't tell me which. For a simple battery replacement I didn't expect a screw-up. My 9am appointment had me at the dealership until nearly 2pm plus they totally misled me on final price. They preformed a diagnostic test which should have been adjusted based on the ultimate work and labor costs was not honored. I'm still steaming and definitely will not be returning to the dealership for service or considering a purchase. Totally disappointed and disgusted 😤

I love my new GLE 450! Sales rep, Dave Legner was terrific and fun to work with! He helped me with my factory order to choose which options made sense for me. Dave is patient and knowledgeable with decades of experience. I recommend Dave to anyone looking for a Mercedes-Benz.

Very quick and reliable, will definitely use again!

My last visit was disappointing. I kept asking for a service rep to call via the website and email. Nobody ever did. I drove 2 hours to the dealership and the experience was not the same as in the past. I wanted to view the S-Class Benz but the salesman couldn’t get the door open. Said the fob battery was dead. It was the showroom model. The car loaner guy was checking his Facebook acct while I was reading the terms of the agreement. When my car was complete, I received a text at 3:57pm it was complete and they close at 4pm. It also stated I could keep the loaner until Monday. Again, I drove 2 hours so that put me in a panic. I was really upset. It hasn’t always been this way. In the past it was a great experience. But not recently.

Service department was great to work with.. my GLC was towed in and ended up being in service for a few weeks due to parts. They were very communicative about what was going on and returned my calls promptly. They also provided a loaner the entire time.

Our service advisor was very professional and knowledgeable. Our service was completed in a short period of time and at a reasonable price. Thanks Mercedes!

Great buying process. Bought a used car for Mercedes Benz westmont. The auto nation no haggle pricing was easy. The price listed was below KBB retail price and was a good price vs other listings online. The sales guy Pavel was super nice. I questioned a mechanical issue with the car. I purchased it and the sales guy drove to my house to pick up my car after the deal to take it back to the dealer and get it repaired. Clearly went out of his way and they made things right. Would absolutely buy here again.

I was very impressed with the service department at Mercedes-Benz of Westmont!!! Valerie in the service department took such great care of me!!! She was very communicative and let me know what was going on with my car. Ryan made the process of having a loaner car incredibly easy!! Great service all around!! I strongly recommend going here for service!!!

Valerie was really helpful. At first she didn?t know if my fuel cap would be covered by warranty. She checked and followed up with me and notify me the next day that it was.

The environment was very clean, the staff were very professional and the services were completed a lot faster than I expected. I am completely satisfied with the results! Thanks again!

Tom helped us into a new GLE, answered all our questions and provided insight into the leasing process (our first time). Thanks again, well come back again in a few years when our lease is up.

My salesman Jim did everything possible to get my the car.

My first time at dealer and was a good experience.

By far the best and most friendly non pushy dealership I?ve been to. I?ve had 2 previous Mercedes? serviced here and this is my first purchase here. I am definitely a customer for life.

This was the second care I bought from Westmont. They are professional, straight forward and don't waste your time. Everything from Sales, Managers and Finance was a good experience. I have bought over 25 cars in my life and this ranks high as and easy fun and walk away feeling good about my deal experience

Gentleman was on time, courteous and explained the problem/process and was done in a snap! Keep up the good work MB!

The people are great to work with and are interested in what you want in a car.

Very professional and helpful. Thanks Brian!!!! for everything Getting my car together.

Great service...Earl was great. Earl made the purchasing process easy. I traded in a lease car and the Mercedes dealership took care of returning the car; it could not have been a better experience. After a few days of owning the car, I needed to take it in for a software update. The service experience was streamline, could not have been easier.

Both Shannon and the service manager did an exceptional job

I WOULD LIKE TO THANK MR. BRIAN REED FOR ALL HIS HELP IN GETTING MY VEHICLE SERVICE IN A GREAT WAY!!! I AM SO THANKFUL!!! PRAISE JESUS!!!🙏🥰💜

Great customer service.

I bought my 1st Mercedes Benz at the Westmont Dealership. Chris Roberts the salesman promise to get me the 2nd key however now he will not returns calls, texts or email. I can't believe he's not responding after he was so prompt during the sale. I love my GLC300 but will not go back to Mercedes Benz of Westmont.

I bought my 1st Mercedes Benz at the Westmont Dealership. Chris Roberts the salesman promise to get me the 2nd key however now he will not returns calls, texts or email. I can't believe he's not responding after he was so prompt during the sale. I love my GLC300 but will not go back to Mercedes Benz of Westmont.

Super easy experience getting repairs done here through their roadside assistance.

I returned from vacation to find a problem with my car. I immediately called the Mercedes dealer in Westmont where I bought the car and have been a customer there for over 40 years to make an appointment to bring the car in. After having a little difficulty with the girls answering the phones, the service advisor Valerie Campo stepped in and from that point on the sevice was amazing. She was very helpful and knowledgeable about the car and services needed. She was very friendly and made sure I was pleased with the service. . Thank you again Valerie. Mercedes should be proud to have you on their staff at Westmont!

This dealership hasn?t missed. Quality of care is always excellent. You?re treated with respect and they?re always courteous. I haven?t had a bad experience

Great service, staff is amazing. Thank you, will be back.

I always get great customer and the staff are courteous and professional. I live 10 minutes from another MB Dealership and I always go to MB of Westmont. I have been going there for the past 20 plus years.

Excellent service starting with Tom Flessor, the best Salesman Ever, Rob the service advisor, the young man at the customer service desk assisting with making sure the car is pulled up front on September the 17th and Lisa the best Scheduler Ever!

The people at the Mercedes Benz dealership in Westmont were wonderful to work with, as they were very kind and not pushy. It was a great experience.

Service was great. Timely and thorough.

For me, Mercedes-Benz of Westmont has excellent professional customer service. It is consistent among all their staff members. I trust their service provided. Thank you!

When car was done, in the past the porter would bring the car out front, and you could go to the show room, look around, sit, whatever. Now they bring you to the back, no where to sit (oh sorry an old dirty picnic bench I assume is for staff to eat at) and had to wait for 10 minutes while they could even find a porter to bring my car out. Being doing business with you people for a lot of years (3rd or 4th MB) and your level of service is notably disappointing.

I originally came to get my back left break light fixed, the part wasn’t in the shop so I had to return next business day. I wasn’t serviced at my car I had to find someone to help (lost a point). Next, I told them to also to top off my fluids and he said okay. Of course it wasn’t because 2 days later I got an alert saying 2 of my fluids were low (lost another point). Once again I had to look for someone to help me (lost another point) but he was quick on the service for someone who didn’t have an appointment but what’s the point of having the offices near the service line if no one is in them? Fix that it’s highly annoying.

I am so thankful for great service, friendliness & attention to detail!! Today I found out so much about my first new Mercedes & it was due to an incredible guy in the service department by the name of Ardit Sulejmani!! This gentleman was very busy & booked, I did not have an appointment however, while he had limited time he paused to assist me giving me everything I needed in less than 5 minutes! I am so grateful to God for outstanding customer service! Kudos to Mercedes for hiring such an incredible guy! I pray success & process in his career & blessings to this dealership here in Westmont, the staff & team!

By far the best and most friendly non pushy dealership I’ve been to. I’ve had 2 previous Mercedes’ serviced here and this is my first purchase here. I am definitely a customer for life.

Outstanding customer service from Mercedes-Benz of Westmont. My wait time was minimal and I was immediately greeted by the service representative Brian who greeted me with a Big smile and fist bump. The service on my car was completed in a timely manner. Thank you Mercedes-Benz of Westmont.

Staff is super nice . Manager Jeff is extremely good and Sales associate Valarie is ok . I want to give 5 rating but because my car problem is not resolved by the technician . But because of Jeff I m giving four rating

Needed work done on my S560 at MB of Westmont. Great experience, from accommodating my schedule to getting it done as promised. Many thanks to Valerie.

From YVETTE ROSS - Brian Reed is the best. MB of Westmont is such a great place with great energy. I would recommend that location to anyone. LOVE LOVE LOVE LOVE WESTMONT. 🙏🏽

Very good working to all guys there Olson the best my fren arroyo tans brother 1

My first-time shopping for a car from at the Mercedes dealership, and this will probably be my last. The outmost worst customer service I’ve ever seen. From The General Supervisor (Jason Saxton), the financial department (Christina Pucci and Mo Salah), to the Salesclerk (Kimberly Kager), I have never experienced or witnessed an unprofessional environment like this.  I bought the vehicle on July 27, 2022, for commercial enterprise. I had communicated this will the Salesclerk, Kimberly. At no point in time did she or anyone else from the Mercedes inform me about the registration taking longer than 30 days. The vehicle is referenced as “Certified”. The vehicle was not certified in any respect, it needed the brakes replaced, oil change. I was not informed that the transmission had been replaced.  I communicated many times that I would need the registration as soon as possible, without the registration I cannot use this vehicle for business purposes. It has been More than2 months, no one from the dealership will take my calls, emails, or return any voicemails. They will not provide me with details as to where the process of the registration is, nor provide me with a contact information for the corporate office. The General Manager, Jason Saxton, has threatened to hold my registration longer if I keep calling. Or if I threaten to sue. If you would like a professional environment, who communicates, is honest, and not chasing after your penny- go to another dealership. This dealership is not interested in the wellbeing of their customers or the quality of their vehicles. This has been the most frustrating process I have ever dealt with. And I just don’t understand why you would sell a car that has issues with the title, If they were just honest and they would’ve said it’s going to take about a month and a half to three months to get your registration I would’ve never bought the car in the first place…

Great service and awesome staff. Valerie Campo in customer care is a great asset over there!

Best service area around.

Excellent customer care and service from Brian!. Dropped my vehicle off for its annual Service and they had it ready for me same day. I couldn’t be happier. Will definitely recommend.

I had recalled service done at this plcae. Good service.

Decent dealership. Dropped my car off for service and was fairly disappointed with the overall attention to detail i.e,. Loose trim, missing isofix covers, complimentary sanitation interior and exterior wash. Called ahead of time to schedule only to have parts in back order which they could’ve disclosed prior to service drop off.

Buying car at this place was very easy, staff very cooperative and helpful

Bitcoin help financially, it keeps you away from get stranded financially, i have an account manager who help me to trade and manage my trading account, Mrs Sheila Bratton help me manage all my trading account, i always make a successful withdraw to my bank account each time i traded with her. The last withdraw i make was $25,000 from the $2,500 i invested with Mrs Sheila Bratton. try to meet her for trade help. Email: sheilabratton354@gmail.com Whatsapp: +1(510)224-4372

Hasan was wonderful to work with, professional, and efficient. We left with our GLB250 and are thrilled! Thank you!

Jim Fico was a pleasure to work with! I’m from out of state, and they made everything a breeze. The entire staff was super kind and I plan to do business with them again in the future!

Mo the salesman was wonderful great experience will highly recommend him.

I’ve been to Mercedes-Benz Westmont several times and they have always performed at their best! Brian was a great rep and had my car done earlier than expected. Kudos to their maintenance staff. 👌

transparent in every aspect- accommodated my schedule easy to work with

Best car store that I?ve ever been involved with. I have bought two cars there and I?ll go back again when the time comes.

Outstanding experience. Stopped in to "look" salesperson Chris asked me about my auto needs and he had on hand just the right fit. Financing was an easy process and Mo was great. Whole process took 1-1/2:hour in and out

Had a wonderful experience working with Hassan. I was coming from out of state, had a lot of bumps on the road but he worked tirelessly, and sure enough 2 weeks later I’m driving my dream car home! He even picked me up from airport, filled the tank on my car to be and made sure I had bottled water for the road! I highly recommend Hassan and the rest of the team..

Worst mistake to come here on a Friday morning. I have a check engine light on and the service person informs me it’s $230 to check the light. Just purely shocked they don’t tell you any price up front when scheduling for service. I don’t think I’ll ever come to this dealership again. Already spent 2k in the past for tires here and that was a rip off.

Great service specially Valerie, she is the best what she is doing. I put mine car on time i always have right update what was going on with is and she promise me finish date and i was able get it sooner. I rally recommend this place

Very smooth process. Earl was very cool. I would recommend this location to others.

The most professional and friendly dealership I’ve ever been to. Hasan Muratovic in the sales department went above and beyond to make sure i had the best car buying experience. He is the most knowledgeable sales representative I’ve ever met and a genuine person who i recommended to anyone who is buying a vehicle at this location.

Super easy! In and out!

Superb service facility. . Quickly got me in and fixed my problem s much quicker than anticipated.

I am pleased with the service i received at Westmont Mercedes dealer, Brian reed the service manager followed thru by riding with the tech to ID a intermittent brake problem.

The staff couldn?t have been more attentive. At the time the part was ordered a date for completion of the work was set up. Work completed on time.

In and out In timely manor, no hassle oil change. Kudos to MB and Valerie our service rep.

We just got a car from here, and the service was beyond excellent! Mr. Timothy Kronon made the experience as friendly, pleasurable and painless as humanly possible. It is greatly appreciated.

Awesome Experience. Earl was awesome.

Excellent staff, my service manager Brian kept me posted with frequent updates regarding my car. Very professional and I couldn’t be more happier.

Took my vehicle in with a list of concerns, dropped it off on a Sunday and filled out the envelope on what I would like to have completed for my appointment. I was then charged for an oil change that I did not ask for because I accidentally marked a box day on the drop off key envelope, which then I was charged for an oil change I did not ask for. I also checked the box that I wanted to be notified about all repairs before any work was done. I did get a call and was not told about the oil change at that time so when I showed up and saw the charges for oil change I was upset. I refused to pay then was told they'd check with manager and without confrontation they adjusted the price and did not end up charging me for oil change. For that I was thankful. Be specific when dropping off vehicle, on what you will be charged for, and what you want them to do.

I had a great experience with Earl at Mercedes in Westmont. I came in and told him what I was looking for and he kept in touch and found the exact vehicle I was looking for.

Brian Reed as always, went over and above being polite, accommodating and courteous. made sure i was comfortable during my visit, explained the service i was getting to my vehicle. I have been coming to Brian for 25+ years that i have been driving MB cars, simply because of his sincerity and support.

Sylvia is AMAZING! She was knowledgeable, professional, compassionate, patient, and fun to work with when buying my first ever new car. Sylvia welcomed us into her MB family with open arms and is arguably one of the best sales people I have ever come across. Special shout-out to Christina who made the finance process quick and painless and also to Tom... you know why. 😏

Just had my one-year check up, and it went well. Service people were friendly and professional

Great people to work with Especially Mike Moran our salesman

Kelli was great with organizing the details of the service plan and I was good to go. This is such a contrast to my last service experience at the MB Westmont with a different service manager who was unresponsive and impolite yet called me back to ask for a good rating. I would continue working with Kelli for the seamless transaction and the great overall service she provided. You have changed my perception of MB Westmont - thanks, Kelli!

Paid $500 for services, a seat was reprogrammed and they didn't even wash the car. I got back into it, the passenger seat was moved all the way up, and the cover was off the back box and left on the floor with a couple fuses.

Outstanding service from Valerie at Mercedes Westmont service center when I brought my two cars in. Very helpful, efficient and a delight to work with. Looking forward to working with Valerie again.

The sales people were very knowledgeable and professional answered all my questions I felt comfortable making my purchase

Very professional team. Easy to deal with. Will be back

We got good customer service with in no time we selected couple of cars and selected one and came out with which we like

Harry was my service tech. I have bought two cars at Westmont Mercedes and was servicing the older car. I like using Mercedes for service on my vehicles and not outside facilities. Loaner vehicle provided and all repairs were discussed. Thank you

The service department is amazing! Everytime I have received excellent care. My vehical has alway received the services needed performed correctly and in a timely manner as promised. Very Professional!

This dealer went above and beyond. I went in for a simple A service and they gave me a loaner on a Friday. I also needed 2 tires which wouldn?t be in until Monday. They finished the car Monday afternoon and said to just come get it Tuesday morning to not deal with rush hour traffic. Now that?s service!

Valerie, the service tech, was very efficient in accomplishing all the repairs l required. She was a pleasure to deal with.

Easy car buying experience! The car was in great shape and the staff was really friendly and professional. Absolutely 0 hidden costs which was refreshing. The car had some slight cosmetic issues that they tried their best to take care of. I wish they were able to fix it up further, but I'm glad they tried. Overall, it was a truly great car buying experience.

Brought my car in for annual service. No wait time to drop off my car. I was able to be dropped off and picked by at my home which is less then 5 miles from the dealership. This was a great plus, knowing my service would be most of the day and I did not have to inconvenience anyone. I was also told my car would be ready by a specific time and it was. Great customer service and always very professional.

This is long overdue but I wanted to make sure I provided a review for future customers. My experience with Westmont Mercedes-Benz was my first step into the luxury car market and the Manager, Mark J, and Sales Associate, Jim F, played a pivotal role in making the process one that was rewarding. We entered the market when the cars were scarce, buyers were plenty, and dealerships had no reason to work to keep you as a customer - cars were being sold before even arriving on the lot! I appreciated my team at Westmont MB because they didn't become complacent in response to the favorable climate and really strived to provide us with exactly what we wanted. We were leveling up from a 2013 Toyota Prius and 2014 Mazda 3 so this was a huge step for us and they were cognizant of that. After a short search, we ultimately placed an order for a car and Jim F held out hands through the entire process. He made sure we entertained every feature we would or would not want so that we got the car that was perfectly suited for us. We ended up going with a GLE 350. As everyone has experienced, in one way or another, global supply chain issues threw a few bumps on the road. This meant that we waited for about 4 months before finally seeing the car but Jim F was proactive in providing us updates along the way. This helped ease our anxiety and made us feel catered to. Global supply chain issues also meant that we didn't get some of the features that we ordered. This is where Mark went above and beyond my expectations to make sure we drove off in the car with the features we wanted. I really cannot say enough about how happy I am with the level of professionalism and integrity Mark displays to his customers. I can't stress enough how well-aware I am that he did not need to cater to us. If we didn't choose to move forward with the car, they could have sold our car in a second, and perhaps for more than they sold it to me 4 months prior! This was truly an excellent experience in the luxury car market and I'm grateful to have Jim F and Mark J on my side. This was my first experience with Westmont Mercedes-Benz, but definitely not my last!

I have leased cars from this dealership for many years (>!12) and service my vehicles there. Staff are courteous, respectful and knowledgeable.

Customer service, high quality and knowledgeable of needed repairs.

Excellent experience. Valerie is primo! And the Managers provided expert input. Appreciate all the efforts to assist in the process! Smooth riding throughout the facility

Rob Razick has always been my service agent and I have received excellent service. He has given 100% and is very knowledgeable and professional.

Another positive experience at Westmont Mercedes service department. Easy to get appointment and loaner car. Service done in timely manner. Service consultant, Rob, was terrific.

Very nice my salesman Pavel and Mr Chris from Finance was really awesome

Excellent service department . Take time to understand your problems and get to work quickly to resolve them. The mechanics are well trained and typical can resolve ur issues in a matter it hours. I highly recommend them

I brought my car for engine light issue and battery replacement. The service Manager was very helpful and thorough in explaining the options

Mercedes of Westmont helped me with my new vehicle, which was totaled after only having it for 12 days. Once the insurance totaled it, they found me a new and better vehicle in no time and took care of me seamlessly. Would buy from them again and again!

Great experience, just purchased. My salesperson Chris asked about my auto needs and found a vehicle that fit. Financing was very easy, Mo was exceptional. In/out the dealership in 1-1/2 hrs.

Valerie was awesome. She kept me informed. Answered all of my questions and genuinely loves her job.

Needed rear brake pads, light just came on a few weeks ago. Interesting how it just went on 2 months after my special warranty ended that included free pads?? Hit my tire on a curb, which led to a small out pouch. Warranty is still in effect for tires, which I purchased because of these high performance tires. Warranty won?t take care of it because my tread is low. Less than a year ago, had my car in the shop, they stated on statement, ? tires are good, over 7/32 tread and no need for new tires?. So in less than a year and less than 10 thousand miles, my tread is less than 3/32??? Interesting how that is the amount just needed for them not to cover the tire. Is this for real or a scam? I?m not happy! Why would they tell me less than a year ago my tires were in basically excellent condition? Everything sounds suspicious to me. Will be letting everyone know to not trust these warranty?s and measure your tread before bringing to dealer for repair. Also, it has never been an issue to get a loaner car, now if you don?t book appointment 1 month in advance your out of luck. I was basically stranded for 3 days waiting for my car, having to get rides from friends and family. Then being embarrassed when they ask, don?t you have a Mercedes?? They don?t give you a loaner? I have been with this dealer for 20 years and this is my 4th Mercedes. I have always been happy with dealership and my service advisor has been AWESOME! Rob Radzik has always taken car of everything, he is one of the reasons I stay with this dealership, I feel comfortable as a woman taking my car in and knowing that Rob will be there. I just wanted to express my disappointment with the warranty issues.

I drove 3 hours from Fort Wayne Indiana to pick up my used Jaguar XJL which was pre-paid cash purchase. I arrived at 10:30 am and left at 3:00 pm. It only took 15 minutes to sign the paperwork once I sat down in the finance office. I was given a bunch of excuses but it soured my experience.

I bought a CLA and paid close to 50k for the same. You?d think that after paying 50k for a call you?d AT least be treated nicely. The sales person Jim was amazing but when we got to the finance part , Mai treated us like we?re beggars and was EXTREMELY RUDE TO my family as if he was doing us a favor .

Terrible finance team. Immensely disrespectful and rude . Especially Mo

I brought my GL in for what I thought was minor service. The service rep soon informed me that my service involved a warranty repair and required a part to be ordered. He gave me the schedule and offered a loaner if needed. I was fine with the timing. The repairs were done as scheduled and I picked up the vehicle according to the service rep?s schedule. Good communication throughout the process.

its always like family warm and inviting when i come there

Quick and easy no hassle buying process. Traveled from out of state and was in and out with our new vehicle in no time.

Type A service was accomplished. The car was logged in quickly. Upon picking up the car it was spotless and waiting for me

The Staff was so courtesy. I was in and out at the time they state to me when I arrived. Love it.

Mo from the Finance team is terrible and Rude . Go to another dealership if you want to be treated nice. We were buying a new car and this agent , Mo, made us feel like he was doing us a favor . Was rude to us without any reason . Terrible and not professional .

Worked with Sylvia. IMO, car buying is never fun, but this was a pretty seamless process.

My GLK is delete maintained by mb of Westmont Westmont delearship has maintained my GLK since I bought it from FL.

Pleasant customer service. Was kept updated during my wait on service for a recall. Clean and pleasing atmosphere in the lounge.

Very happy with recent service department appointment

Earl was the best salesman

This place gives the best service ever! Sales Rep , Earl, is amazing always takes care of me when I go for anything at the dealership and Service Tech, Shannon, keep my Benz in tip top Shape ! Thanks Guys, I'm your customer for life !

The service team is amazing.

I took my car in for regular maintenance and a battery. When I picked up my car I noticed that my clock was spinning. I called the guy that I was working with and told him about my Clock. He said to me oh it?s still doing that. I said what did you do to my clock. He told me to bring the car back in and they would fix it. Needless to say it?s been a year my clock is still spinning and Mercedes of Westmont Illinois has done nothing to rectify the situation. They will not take ownership in admitting that they did something wrong to my car. They are standing by the fact that they didn?t do anything and it was not their fault. My car was just fine when I took it in but it?s not their fault. xxxxxxxx! DO NOT GO TO MERCEDES of Westmont, IL! They are full of xxxx and liars!!!!

Thanks to Brian Reed service advisor at Mercedes Benz of Westmont Illinois my visit was very successful and as usual Bryan did a fantastic job at making sure my service needs were met in a professional and pleasant manner!

I brought my 11’ E63 in for an air conditioner repair. Valerie in service was amazing, she made the entire journey painless!!!….followed up with me via text multiple times as I had a warranty still on the car and a few days to get parts…they went above and beyond with my car…so I guess my next Mercedes will 100% be coming from Laurel Mercedes in Westmont!!!!

Very pleasant salesperson. Very prompt.

Great experience. Sales rep came and picked up my car which made it very convenient on a week I was traveling. Went the extra mile!!! Thx again!!

I am very happy with the service and employees. Very professional!!!

I worked with Valerie in the Service Dept. I needed maintenance and some repairs. She was absolutely fantastic. She helped me throughout the whole process, always communicating with me and made sure I had a very fair price. Totally recommend Mercedes of Westmont and why I?ll keep coming back. Also, the scheduling and getting a complimentary rental car was great.

Service, service, service!

Very pleasant experience. No pressure buying a new car.

Let me start by saying I always use Westmont Mercedes for service. Kelli Christensen is an outstanding advisor and she always helps me. I went in for an A service and had a A service coupon from another authorized Mercedes Benz dealer. Of course they let me use it. Highest recommendation.

Over the years, I have bought many cars at Mercedes’-Benz of Westmont. Rob Razick has always been my service agent and I have received excellent service. He has given 100% and is very knowledgeable and professional. I know if Rob oversees the maintenance on my car that I have nothing to worry about. And that is a good feeling to have someone you can trust. Rebecca Caleel

Car purchase and sales person were amazing. We love the Acura we purchased from them. On the back end, getting our plates and title has not been so amazing. We used their Automotive Titling Company service. It’s been over 5 months and still no plates or title and no one from the dealership is responding to us. The temporary plate has expired, and when I contacted the titling company what they told me is very concerning. I wouldn’t advise using this service as you have no control as to when the dealership actually gets around to filing the paperwork and paying the sales taxes you’ve already paid the dealership. If you are trying to get ahold of any other departments outside of sales and service - good luck.

I was curious how buying a used 2015 Sonata from a Mercedes? dealership would go down and boy was I surprised! I imagined the deal going down in a poorly lit back room but as we sat next to a $143k showroom Mercedes Benz we were treated as equals. Everyone there was kind and Sylvia, the salesperson, was easy to work with , helpful, and understanding. The process was as easy as can be and as we left with a beautiful 2015 Sonata Limited it felt like we?re were leaving with a Mercedes.

Poor communication. Car Sat for three days without being diagnosed even though I had an appt. Never called me. I had to track down the service rep. several times.

Went to this dealer for routine check up. Great work ? good service and done quickly.

The Sales team was very helpful, curtius, knowledgeable and friendly. I was able to purchase my used vehicle, and finalize things in about an hour.

Service department was attentive, professional and easy to do business with

Nice facility, customer service friendly and helpful, however, on more than one occasion service department/techs either don't do what's requested or not skilled enough to fix problems. E.g. vehicle throws a diagnostic code and they don't know why. Response: Just ignore and live with it. Really?

great place, would recommend.

If I could leave less then a 1 I would. I recently called to try and buy a new Mercedes and was told that even though I was willing to purchase it at their inflated, OVER MSRP price, they would not sell it to me because I do not live locally to them. I will also be contacting MBUSA about this.

Needed to have my new car checked out due to continual vibration in steering wheel. When I went in, they took less than 5 minutes to troubleshoot the issue and identified a software update. Team was really efficient, personable and professional. Made for a great customer experience.

The whole experience purchasing my first car was amazing! They were consistent and quickly responded to any questions I had. They accommodated to my needs and made sure I left with my brand new car as quick as possible. Would recommend to others!

Truly a OUTSTANDING customer service experience. No pressure, flexible pricing and a sales person who listened to me.

Earl Sklar is the best automotive sales person I have encountered in my life time. Thank you Earl for a great experience!

Took my car in for service. Kelly - Service manager and Earl, my sales rep were both very professional and courteous. Was check in quickly and since my vehicle has some factory recalls, they both hooked me up with a loaner and I was out within 10 minutes. They fixed the vehicle and called me for pickup. Again, the check out process was quick and painless. As the vehicle was still under warranty, no bill and was out of the dealership within 5 minutes. They explained me what was done to the vehicle and I was a happy customer. Also, they gave a quick wash and my vehicle was cleaner than when I dropped it off. The entire staff at MB of Westmont has always been very polite and helpful. Specially sales rep. Earl.

Always prompt and efficient service, friendly staff and clean facility. Go out of their way to ensure repet business.

Sylvia and her partner are amazing. They were professional and trustworthy. Also very welcoming, understanding and personable. The place was clean. I will definitely reach out to them for my next purchase.

Great service team. Always on point and on time.

I have been getting my car serviced at MOB of Westmont for almost a year now and the service is impeccable, the staff is attentive and courteous. Harry in Service has been my go to and is very knowledgeable with the MOB product and also accommodating to meeting his customers needs. I recommend this location to all. They have a loyal customer in me.

Rob Razik was great to work with and my car was ready on time! Thank You,

Brett was an informative service provider, called on all repairs

Timely and courteous and efficient repairs. I would recommend to my friends.

People are friendly and feel that the service is good

Routine repairs--replace running light, tighten muffler brackets to eliminate noise. Pricy (over $1,100) but good service.

I recently brought my ML 350 in for oil change and all points check. I did receive a curtesy car to use while my car was in overnight to finish up. That is ok as I would rather shop takes it's time to check everything very good. My service Rep was Valerie and she was very knowledgeable about the vehicle. She was also very nice and personable. I also got to see my salesman Earl, and as usual he stops to say hello and to make sure everything is ok with the service I receive. I do plan on purchasing another vehicle from him in the near future. These two people are my to go to persons at that dealership. I do not mind the 30 minute drive to get there. Even if there was a closer dealership to my house I would still come to Westmont. I look forward to my next visit. Thanks, Uncle Mike Kaput from First United Realtors.

Shout out to Kelli for keeping me updated with the status of the car repairs.

Always great experience. Staff is knowledgeable. Clean facility

The sales person was excellent she went over all details paperwork explained every thing from interest rates payments warranty. it was just a great feeling knowing that she treated my wife and I with a lot of respect. I would go to that car dealership again

Having to purchase a car in a hurry and unexpectedly after my car being totalled in an accident, Kim A. made my car buying experience phenomenal, excellent customer service, had great patience, wonderful personality. I will purchase again in the future from this dealership.

Purchased my car from this dealership. Even though it’s a 40 minute drive and there are closer dealership It’s worth the drive. Valerie in service was extremely helpful and honest not trying to up sell the service. Than you Valerie!

Brian is an awesome rep to work with. Prompt, no ambiguity on what is needed and realistic recommendations vs overkill services,

Great job thank you very much. Excellent customer service

I had a really good experience and i would recommend this place. Stuff was very professional. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Arrived fifteen minutes before my scheduled appointment. Ron was right there to assist me out of the car. Asked me to go to his office and wait a few minutes. Before I knew it he was back. Checked the status of my car gave me an estimated time and asked if I wanted to wait. Of course I agreed. After waiting for about two hours I was given the news about my repairs. Not good but acceptable. He got me a loaner, and in a few I was on my way home. Day two, received cal, car ready about 9:30, total due, arrived at 9:30, turn in loaner, received 10% discount, payed cashier, exited premise and said see you next time.

Al D was incredibly friendly & super helpful. He educated me on the different models of cars and the process was extremely smooth & quick! Thank you Al for your help & exceptional customer service!

Service work was completed in less time than we were told.

Wonderful service, friendly people when you call for help. The service to get you back home , and pick you up when your car is ready. The care that is given for your lack of understanding the new (wonderful things your new car can do) toys that the car can do , conformed, music, direction help, road problems, ( and send help) . When you drive a Mercedes Benz you know there are toy programs build in to help the driver for their safety.

Valerie want above and beyond to help me when my car was at the dealership for repairs