Recent Reviews from Mercedes-Benz of Westmont

Great service. Very efficient and friendly staff.

Great service! My service advisor made sure that I was taken care of and my car runs like a dream now!

Have always had my cars serviced at Mercedes of Westmont for the pastes 15 years. The service is always great and professional.

Great customer service and service

Fantastic experience!! Timothy Kronon was awesome from start to finish. As an out of state buyer I bought my first Mercedes and it was pretty painless process. Absolutely amazing service!

Sylvia was very friendly, polite and provided excellent consumer service, my lease return was seamless.

Earl has been exceptionally great to work with. Extremely communicative. A genuine listener. Someone who really makes sure you get what you need and want and not someone who I felt tried to "sell" me in the slightest. Ordered a car from him in May and he kept in informed consistently until I happily picked it up in November. I would recommend him to anyone and everyone.

Excellent customer service, the dealership was clean and all the employees were extremely friendly.

I was provided with excellent customer service. Communication through out the entire process was very detailed and the process was convenient.

Fast and reliable service. Same day in and out on a flat tire. Always service with a smile.

I am a Acura girl… I have own 3 and before that I love a Toyota. I am a little spoiled when it come to owning a car i’m am used to a certain kind of treatment, and your sales person remember your name or pretends. The service dept is cordial and polite. Acura was always a 10 in fact my sales person at Acura is the one that convinced me that I need to try it something different. Mercedes is a different kind of breed at the services level. I knew the service was going to be weird everything got a price tag. But the people that work there act like revenue robots… my service person Valerie did make me feel at easy but not enough to consider buying another one … now I love the suv so far but the price tag for every thing is ridiculous….I don’t feel like Mercedes is the type of dealer ship you can just walk into and ask for help on something simple like how do I work the windshield wiper.

My Setvice Advisor, Valerie Campo is always excellent. She pays attention to detail, and makes sure that my service needs are consistently met in a professional manner! Outstanding!!

Awesome customer service!! Very helpful and friendly staff who goes over and beyond to help.great experience buying a car which we did in only 15 mins. Thomas and Sylvia were awesome and great help. Will definitely coming back to get my SUV from here!!!

Went in for routine maintenance the day before Thanksgiving and the service department was clearly busy. Despite the craziness, everyone was friendly and happy and my service manager, Valerie, was thoughtful, honest and downright funny. Great experience Westmont Mercedes!

Thorough, professional and fast. This is my second vehicle leased through Mercedes of Westmont. They are awesome!

Love that they sent a video from the service bay. Top notch service!

Chris the salesman I worked with was great and very helpful. Dealership was an overall positive experience. Recently dealt with their service department and Harry was very helpful and informative making it an overall great experience. Recently had my car in for routine service and received a great level of personal care, information on next services I should consider down the road. There was no hard sell which was really appreciated, just an honest recommendation.

Went very checking in vehicle. Shannon kept me informed on work.

This is why it’s worth buying a premium vehicle- you get premium service. Worked with Harry for a repair and it was handled professionally and painlessly. ***update**** I just had my GL in the shop for some bigger repairs. Valerie handled it tremendously and always kept me posted. She was awesome and the repairs are now complete.

I recently stopped in MB of Westmont to look at a used GLC, and had an excellent buying experience. Tim K. was very helpful throughout the process, and kept us fully informed on every part of the transaction. Everyone we have dealt with so far has been very friendly and helpful, and the dealership itself is very comfortable and clean. I would definitely recommend checking out MB of Westmont if you are shopping for a new or used vehicle.

I decided to purchase my car after my lease expired.

Worked with Kimberly CAGER on purchasing my new 2023 S500. Professional, Friendly and an upscale purchase sums up my experience. Definitely 5 ⭐️ ⭐️⭐️⭐️⭐️

I recently had my S63 serviced at this location and Shannon Patt was my service agent. Although it took a few weeks to get the repairs approved and the work completed, the service I received was phenomenal. Shannon was quick to respond to every single text and was great with updating me on the status of my warranty and repairs. I was given a 2022 loaner vehicle, so the length of time it took wasn?t too bothersome.

My husband and I had the best experience buying our 1st Mercedes (GLB 250). Mohammed Khalil was our salesman. I recommend for everyone to work with him. He was so friendly, informative and we felt super comfortable to purchase our vehicle with him!!! Christy from finance was awesome as well. She provided with our options and was super patient. My car drives like a dream. Thanks Mo and Mercedes of Westmont!

7/2020 Exceptional overall sales experience. The sales reps were personable and knowledgeable. Answered all my sales concerns and was very patient. The finance manager was efficient and I never felt any typical sales pressure. It was a great experience and I would definitely recommend this dealership. 9/2022 I recently had my vehicle serviced and this dealership hasn’t missed the mark. Quality of care is always excellent. You’re treated with respect and they’re always courteous. I have yet to have a bad experience and I hope it stays that way. 11/2022. My most recent experience at the service department was less than desirable. My appointment was a day the dealership was repaving the lot. It was terrible. No one was available to greet me. I followed the instructions given to me the day before and none of the service providers seemed to know what to do with the exception of one person Shannon. I waited over 30 minutes before I was helped. The service team all seemed to be confused or unaware of the protocol for the customers. When I returned to pick up my vehicle I had to wait another 40 minutes because they couldn’t find my keys. It was extremely frustrating. I wasn’t offered any compensation I guess because the repair was covered under warranty. With all that being said, I will still recommend the dealership everyone gets one pass.

11/2022. My most recent experience at the service department was less than desirable. My appointment was a day the dealership was repaving the lot. It was terrible. No one was available to greet me. I followed the instructions given to me the day before and none of the service providers seemed to know what to do with the exception of one person Shannon. I waited over 30 minutes before I was helped. The service team all seemed to be confused or unaware of the protocol for the customers. When I returned to pick up my vehicle I had to wait another 40 minutes because they couldn’t find my keys. It was extremely frustrating. I wasn’t offered any compensation I guess because the repair was covered under warranty. With all that being said, because my past experiences have been great, I will still recommend the dealership everyone gets one pass.😊

Very quick and efficient check in and service Had multiple calls updating the work on my car They got it all done in one day! Brian is the best!!!

We went there eventully to oreder a brand new GLS 580.Manager was making fun of us I guess, because of our accent.He goes"Well,I have used GMS if you want" Are you serious,man?I came to spend over $125 000 and you are offering me an old used car. Shame! That is why we ordered BMW X7. It is your lost. Your customer service skills are down to 0 huh

Great service. Service rep. Valerie C. provided me with all the assistance needed for a great service. Thank you!!!

The service was excellent and Kimberly was very professional and knowledgeable about the automobile that we purchased!

My salesman Earl was amazing. He was beyond helpful and made this the greatest experience. I love my new car and know that Earl will be there if I ever need any assistance

Prompt, professional expertise and service from start to finish. This is the Mercedes Dealership and Service Department we have trusted for decades and have never been disappointed in their service. We trust their honesty and integrity.

I recently purchased a 2016 AMG GT and I took it in for service. It took more than a day for their technician to do the transmission service and an oil change. I got generic feedback on an issue that I asked for feedback on. I rate this place 1 step above a Jiffy Lube. This is not a place to take your AMG if you're looking for highly qualified service.

The service took a few days but I had a wonderful and clean loaner so I was perfect. The people in the service department communicate things very well so there aren't any hidden fees or unexpected services needed. My only complaint is that my phone does not connect to my car after having my service done and I dont know why!

Excellent customer service from Shannon in service department! Professional, attentive and excellent communication from start to finish.

I was very happy to purchase a 2013 Honda CRV from this dealership! I found the posting online & called to verify that it was still available. When I called I spoke to Earl. Earl informed me that it was available but was still waiting to be picked up from the detail shop & would call me back once it was available to view. Earl called me back less than 10 mins later & told me to come on by. When I arrived we were greeted before even walking in! I asked to see Earl. He was ready and waiting! Earl was very kind & easy to work with & I could tell that he knew his stuff! This was my first time purchasing a vehicle on my own & going through financing . He made the process very easy to go through & eased my mind about this big purchase. I am very happy by their services! While waiting to find out if I was approved for financing, Earl showed me where to find the lounge which was stocked with a delicious cappuccino machine! I only had to wait about 20 mins to hear whether I was approved or not. I also worked with Christina to sign all my paperwork. She was super sweet & easy to talk to. She thoroughly explained all documents in a way that helped me to fully understand what I was signing. I would highly recommend purchasing your next vehicle here!

I was very happy to purchase a 2013 Honda CRV from this dealership! I found the posting online & called to verify that it was still available. When I called I spoke to Earl. Earl informed me that it was available but was still waiting to be picked up from the detail shop & would call me back once it was available to view. Earl called me back less than 10 mins later & told me to come on by. When I arrived we were greeted before even walking in! I asked to see Earl. He was ready and waiting! Earl was very kind & easy to work with & I could tell that he knew his stuff! This was my first time purchasing a vehicle on my own & going through financing . He made the process very easy to go through & eased my mind about this big purchase. I am very happy by their services! While waiting to find out if I was approved for financing, Earl showed me where to find the lounge which was stocked with a delicious cappuccino machine! I only had to wait about 20 mins to hear whether I was approved or not. I also worked with Christina to sign all my paperwork. She was super sweet & easy to talk to. She thoroughly explained all documents in a way that helped me to fully understand what I was signing. I would highly recommend purchasing your next vehicle here!

Good car dealership. My friend Kevin almost got hit by a white Mercedes but that's not the dealers fault.

I’ve had my car for a year now, and it’s not so much a complaint on that. Also, I get this is sales. But the experience I had purchasing was about 6-8 hours long- with my kids, which I’m sure they took advantage of. In the middle of accepting terms they said they couldn’t find the keys- FOR MORE THAN AN HOUR after we had just drove it. Said they were checking security cameras and asking all around. My salesman was Mohammed Khalil. He then says it was found and says to me quietly that one of the other salesman was supposed to sell my car today and stole the keys in attempt to block the sale?! Now whether it was the hide the keys tactic, or if one of his COLLEAGUES had actually stolen it, how shady is that at a “reputable” dealership. This was when I had already went through the financing portion. Issues left and right throughout the process. They are shady, and if colleagues are really stealing keys do not go here. The complaint on my car is, when test driving, they had the auto-start and off turned off. This was because it is defective, and will make my car turn off completely and horrible to start up if I forget to turn off this setting (it is automatic every time upon starting, and impossible to turn this setting off). I’ve been stuck on a busy street almost in accidents because my car will shut down when idle momentarily. Again, a fault on buyer for not realizing this setting was off, but it was intentional they turned it off and told my husband a lie when test driving.

Mercedes-Benz of Westmont provided excellent and consistent customer service while my car was being serviced. Highly recommend!

Kimberly Cager was so helpful! I would 100% recommend Mercedes-Benz of Westmont.

Kind , professional , quick no problems and honest .

Very professional customer service.

Professional and friendly sales team

My recent visit, I was assisted by Val! Thanks for the excellent service and experience. They even cleaned my car properly these time so they was nice!

Great customer service; almost made me want to upgrade my Benz…….. received vehicle clean and shiny, thank you Brian with the Mercedes-Benz of Westmont.

our experience was excellent!! the sales man was the best we have ever had at an auto dealership and we will recommend to all.

Went today to look at a used Cadillac SRX. Went home today with that Cadillac SRX. In between that time I had the most enjoyable buying experience I have ever had when purchasing a car. Jim Fico provided the most professional service and created the most stress free time I have ever spent at a car dealership. Thank You Jim and the Mercedes Benz of Westmont team. You have my gratitude and highest recommendation.

I recently had my S63 serviced at this location and Shannon Patt was my service agent. Although it took a few weeks to get the repairs approved and the work completed, the service I received was phenomenal. Shannon was quick to respond to every single text and was great with updating me on the status of my warranty and repairs. I was given a 2022 loaner vehicle, so the length of time it took wasn’t too bothersome.

We had a great experience buying from Westmont Mercedes. We arrived one night with 30 min left to close, when we met with Chris who showed us exactly what was in our budget. We came back ( unexpectedly because we were going to go with a dealer next door but so glad we didn’t !) on a busy weekend and since Chris was busy, he had Earl help us. Earl went above and beyond, showing us even some of the unique functions of the car. He was patient and answered all our questions. Earl is still following up with us each day to see if we have questions and will be mailing us a first aid kit to go with the car. We bought a demo GLC.

Horrible warranty process. And the customer service isn't much better. I have been trying to get a covered issue fixed, and all I've gotten is a run-around for a month and a half.

Amazing experience, we leased then bought a car. Great customer service at Westmont MB.

We had a great experience! They were extremely polite and thorough.And they completed the work in a timely manner also. We were very happy!

Great experience. Car was ready when promised. Loaner car was nice.

Great customer service from Moe Khalil very helpful and informative. Harry did a great job on my car! Always my go to person thanks Moe!

At first, I was charged $271 dollars to run a diagnostic check on the car when the battery light was on the car. Given the fact the car's battery needed to be jumped and the light was battery light was on, it seems pretty obvious what the problem was. I also asked to check to make sure the problem was not the alternator as I didn't want to have to return again. Later, the charges were dropped and the battery was replaced. But, on the visit, the dealership tried to sell me a warranty to run periodic checks on the car. The warranty didn't make sense given my car buying habits and the warranty seemed to a way to increase revenues at the expense of the consumer, but the sales pitch continued. Finally, the dealership has stopped providing rentals for the most part and completed stopped providing shuttle service and now use Lyft to transport customers. The Lyft driver showed up 20 minutes passed the stated time and the car check engine light was constantly flashing as the engine sputtered after each stop and started. Really want to avoid this kind of service. But the repair was made and appears to be done well.

Shannon was awesome on keeping me updated and very patient will dealing with my insurance company. If you are in the area, I’d definitely recommend this particular dealership over others. The customer service is impeccable.

Time and again - Outstanding customer service and excellent maintenance job!! Shannon Patt is the best customer service manager I have ever! Thank you Shannon!

Shannon was just perfect, superior customer service

Everything was great. I felt very welcomed throughout the whole experience. Brian is great to work with. Got me in and out each time.

Sylvia, our salesperson, makes buying a new car easy and fun. This was the second car we have purchased from her and the dealership.

Great service of Mercedes-Benz Westmont, professional personnel, fast response, awesome buying experience.

Excellent service and follow up. Earl sklar did and has continued doing a great job

🚫If you are having any problems with your tires DO NOT take your car here!!! Please take your car to Belle Tire! Better service and a much better price. I have run flat tires and a nail got stuck in my tire. They quoted me almost 400$. I have an aunt who works at the Mercedes Benz dealership in Michigan. She called them to try to tell them fixing the tire is a easy fix and even gave them the directions on how to fix it ( plug the tire from the inside) and they was RUDE! I took it to Belle Tire they plugged the tire from the inside which is permanent fix for run flat tires and Belle Tire did all that for FREE! Take your car to Belle Tire if you have any problems. You will thank me later and you will save money!!

Overall environment.

The ENTIRE STAFF IS AWESOME !! I usually go to a different location, this was my first time here, and my experience was great! Everyone was so helpful!! I would definitely return !

Good customer services and fast attention.

The general manager in this dealership is amazing and professional, he took care of an issue that I had last time I was there, the service I had today was exceptional. Rob was very helpful explaining everything in details, he also was very professional. Thanks

Horrible experience! No transparency. The service advisor was clueless and not honest about some of the charges. When we Called to follow up on the charges, no return of phone calls. I would definitely recommend to stay away or at least away from advisor Valerie C.

This is the second time that the service department has left me feeling like I got totally screwed. Several years ago, I had a set of tires installed. The vehicle started vibrations as soon as I left the dealership. I had no problem with vibrations until the tires were changed. I returned to the dealership and they kept my vehicle 4 days allegedly checking the tires and wheels including, according to the service rep, balancing the wheels, rotating them and even taking a new wheel from another vehicle. The conclusion was that a wheel must have a slight imperfection which was causing the vibrations. They could not identify the actual problem wheel and this conclusion even though the wheels were not vibrating with the old tires. My thought is that the mechanic installing the tires damaged a wheel. Most recently, I had a 9am appointment to replace a battery. I told the service rep that the vehicle had the original battery (2015 GL550) and would go dead if not started for a few days. The vehicle had less than 1000 miles since the annual A service. I was told that they would do diagnostic testing to verify issue and that cost would go against the overall labor cost. When they finally finished installing the battery after no other issues were found, it was nearly 2pm. The labor cost was nearly $600 which is totally out of line for a simple battery replacement. Totally disappointed and screwed is not least of my feelings for Westmont. They definitely will never see this face in their dealership.

Second time that I have had a bad experience, 5 hours to replace a battery and rep totally misrepresented the cost. First time, car vibrated badly after new tires installed.

Everything went very smooth dropped my car off received a loaner, 3-1/2 hours later my car was ready when they said it would be.

I didn?t purchase my car from Mercedes-Benz of Westmont but wish I did. The customer service is excellent, in particular the service department. Let?s start with Jeff the manager. I was almost stranded scared with my daughter in the car at the gas station because I had been there for an hour stuck unable to get the gas tank door open. I decided to drive up the street to the dealership seek any help I could get. When I arrived Jeff immediately took action after hearing my emergency. He had a brief conversation with Shannon who?s the best customer care manager I?ve ever encountered. She made sure I was checked in and scheduled my vehicle for a service appointment to fix the other issues I?m having with the horn. Shannon was very professional kind and patient as she assisted me. Again I?ve I wish I would have purchased from them, but for sure my next purchase will be from Mercedes Benz of Westmont because of them.

Sylvia did a great job of keeping me informed about my car. I ordered it, and due to the pandemic-created supply chain problems, it took quite some time to arrive, but Sylvia was there with me every step of the way. I think she may have been more excited about the arrival of my car than I was!

Waited 20 minutes before someone took me in for appointment. Was there an hour to just drop off a car and get a loaner (which the loaner car portion of the process was actually efficient). Seems like you are overbooking appointment times if it takes an hour just to drop off for a service.

Extremely satisfied. Special thanks to my Service Advisor Valerie Campo.

This is the second time that I have been totally disappointed with the service at this dealership. Previously I had tires mounted and vehicle started vibration that was not happening with the old tires. Dealership kept car for 4 days allegedly checking the issue including taking tires off a new car. Even though car only developed vibration after they installed the new tires, I was told that one of the rims must be flawed even though they couldn't tell me which. For a simple battery replacement I didn't expect a screw-up. My 9am appointment had me at the dealership until nearly 2pm plus they totally misled me on final price. They preformed a diagnostic test which should have been adjusted based on the ultimate work and labor costs was not honored. I'm still steaming and definitely will not be returning to the dealership for service or considering a purchase. Totally disappointed and disgusted 😤

I love my new GLE 450! Sales rep, Dave Legner was terrific and fun to work with! He helped me with my factory order to choose which options made sense for me. Dave is patient and knowledgeable with decades of experience. I recommend Dave to anyone looking for a Mercedes-Benz.

Very quick and reliable, will definitely use again!

My last visit was disappointing. I kept asking for a service rep to call via the website and email. Nobody ever did. I drove 2 hours to the dealership and the experience was not the same as in the past. I wanted to view the S-Class Benz but the salesman couldn’t get the door open. Said the fob battery was dead. It was the showroom model. The car loaner guy was checking his Facebook acct while I was reading the terms of the agreement. When my car was complete, I received a text at 3:57pm it was complete and they close at 4pm. It also stated I could keep the loaner until Monday. Again, I drove 2 hours so that put me in a panic. I was really upset. It hasn’t always been this way. In the past it was a great experience. But not recently.

Service department was great to work with.. my GLC was towed in and ended up being in service for a few weeks due to parts. They were very communicative about what was going on and returned my calls promptly. They also provided a loaner the entire time.

Our service advisor was very professional and knowledgeable. Our service was completed in a short period of time and at a reasonable price. Thanks Mercedes!

Great buying process. Bought a used car for Mercedes Benz westmont. The auto nation no haggle pricing was easy. The price listed was below KBB retail price and was a good price vs other listings online. The sales guy Pavel was super nice. I questioned a mechanical issue with the car. I purchased it and the sales guy drove to my house to pick up my car after the deal to take it back to the dealer and get it repaired. Clearly went out of his way and they made things right. Would absolutely buy here again.

I was very impressed with the service department at Mercedes-Benz of Westmont!!! Valerie in the service department took such great care of me!!! She was very communicative and let me know what was going on with my car. Ryan made the process of having a loaner car incredibly easy!! Great service all around!! I strongly recommend going here for service!!!

Valerie was really helpful. At first she didn?t know if my fuel cap would be covered by warranty. She checked and followed up with me and notify me the next day that it was.

The environment was very clean, the staff were very professional and the services were completed a lot faster than I expected. I am completely satisfied with the results! Thanks again!

Tom helped us into a new GLE, answered all our questions and provided insight into the leasing process (our first time). Thanks again, well come back again in a few years when our lease is up.

My salesman Jim did everything possible to get my the car.

My first time at dealer and was a good experience.

By far the best and most friendly non pushy dealership I?ve been to. I?ve had 2 previous Mercedes? serviced here and this is my first purchase here. I am definitely a customer for life.

This was the second care I bought from Westmont. They are professional, straight forward and don't waste your time. Everything from Sales, Managers and Finance was a good experience. I have bought over 25 cars in my life and this ranks high as and easy fun and walk away feeling good about my deal experience

Gentleman was on time, courteous and explained the problem/process and was done in a snap! Keep up the good work MB!

The people are great to work with and are interested in what you want in a car.

Very professional and helpful. Thanks Brian!!!! for everything Getting my car together.

Great service...Earl was great. Earl made the purchasing process easy. I traded in a lease car and the Mercedes dealership took care of returning the car; it could not have been a better experience. After a few days of owning the car, I needed to take it in for a software update. The service experience was streamline, could not have been easier.

Both Shannon and the service manager did an exceptional job

I WOULD LIKE TO THANK MR. BRIAN REED FOR ALL HIS HELP IN GETTING MY VEHICLE SERVICE IN A GREAT WAY!!! I AM SO THANKFUL!!! PRAISE JESUS!!!🙏🥰💜

Great customer service.

I bought my 1st Mercedes Benz at the Westmont Dealership. Chris Roberts the salesman promise to get me the 2nd key however now he will not returns calls, texts or email. I can't believe he's not responding after he was so prompt during the sale. I love my GLC300 but will not go back to Mercedes Benz of Westmont.

I bought my 1st Mercedes Benz at the Westmont Dealership. Chris Roberts the salesman promise to get me the 2nd key however now he will not returns calls, texts or email. I can't believe he's not responding after he was so prompt during the sale. I love my GLC300 but will not go back to Mercedes Benz of Westmont.

Super easy experience getting repairs done here through their roadside assistance.

I returned from vacation to find a problem with my car. I immediately called the Mercedes dealer in Westmont where I bought the car and have been a customer there for over 40 years to make an appointment to bring the car in. After having a little difficulty with the girls answering the phones, the service advisor Valerie Campo stepped in and from that point on the sevice was amazing. She was very helpful and knowledgeable about the car and services needed. She was very friendly and made sure I was pleased with the service. . Thank you again Valerie. Mercedes should be proud to have you on their staff at Westmont!

This dealership hasn?t missed. Quality of care is always excellent. You?re treated with respect and they?re always courteous. I haven?t had a bad experience

Great service, staff is amazing. Thank you, will be back.

I always get great customer and the staff are courteous and professional. I live 10 minutes from another MB Dealership and I always go to MB of Westmont. I have been going there for the past 20 plus years.

Excellent service starting with Tom Flessor, the best Salesman Ever, Rob the service advisor, the young man at the customer service desk assisting with making sure the car is pulled up front on September the 17th and Lisa the best Scheduler Ever!

The people at the Mercedes Benz dealership in Westmont were wonderful to work with, as they were very kind and not pushy. It was a great experience.

Service was great. Timely and thorough.

For me, Mercedes-Benz of Westmont has excellent professional customer service. It is consistent among all their staff members. I trust their service provided. Thank you!

When car was done, in the past the porter would bring the car out front, and you could go to the show room, look around, sit, whatever. Now they bring you to the back, no where to sit (oh sorry an old dirty picnic bench I assume is for staff to eat at) and had to wait for 10 minutes while they could even find a porter to bring my car out. Being doing business with you people for a lot of years (3rd or 4th MB) and your level of service is notably disappointing.

I originally came to get my back left break light fixed, the part wasn’t in the shop so I had to return next business day. I wasn’t serviced at my car I had to find someone to help (lost a point). Next, I told them to also to top off my fluids and he said okay. Of course it wasn’t because 2 days later I got an alert saying 2 of my fluids were low (lost another point). Once again I had to look for someone to help me (lost another point) but he was quick on the service for someone who didn’t have an appointment but what’s the point of having the offices near the service line if no one is in them? Fix that it’s highly annoying.

I am so thankful for great service, friendliness & attention to detail!! Today I found out so much about my first new Mercedes & it was due to an incredible guy in the service department by the name of Ardit Sulejmani!! This gentleman was very busy & booked, I did not have an appointment however, while he had limited time he paused to assist me giving me everything I needed in less than 5 minutes! I am so grateful to God for outstanding customer service! Kudos to Mercedes for hiring such an incredible guy! I pray success & process in his career & blessings to this dealership here in Westmont, the staff & team!

By far the best and most friendly non pushy dealership I’ve been to. I’ve had 2 previous Mercedes’ serviced here and this is my first purchase here. I am definitely a customer for life.

Outstanding customer service from Mercedes-Benz of Westmont. My wait time was minimal and I was immediately greeted by the service representative Brian who greeted me with a Big smile and fist bump. The service on my car was completed in a timely manner. Thank you Mercedes-Benz of Westmont.

Staff is super nice . Manager Jeff is extremely good and Sales associate Valarie is ok . I want to give 5 rating but because my car problem is not resolved by the technician . But because of Jeff I m giving four rating

Needed work done on my S560 at MB of Westmont. Great experience, from accommodating my schedule to getting it done as promised. Many thanks to Valerie.

From YVETTE ROSS - Brian Reed is the best. MB of Westmont is such a great place with great energy. I would recommend that location to anyone. LOVE LOVE LOVE LOVE WESTMONT. 🙏🏽

Very good working to all guys there Olson the best my fren arroyo tans brother 1

My first-time shopping for a car from at the Mercedes dealership, and this will probably be my last. The outmost worst customer service I’ve ever seen. From The General Supervisor (Jason Saxton), the financial department (Christina Pucci and Mo Salah), to the Salesclerk (Kimberly Kager), I have never experienced or witnessed an unprofessional environment like this.  I bought the vehicle on July 27, 2022, for commercial enterprise. I had communicated this will the Salesclerk, Kimberly. At no point in time did she or anyone else from the Mercedes inform me about the registration taking longer than 30 days. The vehicle is referenced as “Certified”. The vehicle was not certified in any respect, it needed the brakes replaced, oil change. I was not informed that the transmission had been replaced.  I communicated many times that I would need the registration as soon as possible, without the registration I cannot use this vehicle for business purposes. It has been More than2 months, no one from the dealership will take my calls, emails, or return any voicemails. They will not provide me with details as to where the process of the registration is, nor provide me with a contact information for the corporate office. The General Manager, Jason Saxton, has threatened to hold my registration longer if I keep calling. Or if I threaten to sue. If you would like a professional environment, who communicates, is honest, and not chasing after your penny- go to another dealership. This dealership is not interested in the wellbeing of their customers or the quality of their vehicles. This has been the most frustrating process I have ever dealt with. And I just don’t understand why you would sell a car that has issues with the title, If they were just honest and they would’ve said it’s going to take about a month and a half to three months to get your registration I would’ve never bought the car in the first place…

Great service and awesome staff. Valerie Campo in customer care is a great asset over there!

Best service area around.

Excellent customer care and service from Brian!. Dropped my vehicle off for its annual Service and they had it ready for me same day. I couldn’t be happier. Will definitely recommend.

I had recalled service done at this plcae. Good service.

Decent dealership. Dropped my car off for service and was fairly disappointed with the overall attention to detail i.e,. Loose trim, missing isofix covers, complimentary sanitation interior and exterior wash. Called ahead of time to schedule only to have parts in back order which they could’ve disclosed prior to service drop off.

Buying car at this place was very easy, staff very cooperative and helpful

Bitcoin help financially, it keeps you away from get stranded financially, i have an account manager who help me to trade and manage my trading account, Mrs Sheila Bratton help me manage all my trading account, i always make a successful withdraw to my bank account each time i traded with her. The last withdraw i make was $25,000 from the $2,500 i invested with Mrs Sheila Bratton. try to meet her for trade help. Email: sheilabratton354@gmail.com Whatsapp: +1(510)224-4372

Hasan was wonderful to work with, professional, and efficient. We left with our GLB250 and are thrilled! Thank you!

Jim Fico was a pleasure to work with! I’m from out of state, and they made everything a breeze. The entire staff was super kind and I plan to do business with them again in the future!

Mo the salesman was wonderful great experience will highly recommend him.

I’ve been to Mercedes-Benz Westmont several times and they have always performed at their best! Brian was a great rep and had my car done earlier than expected. Kudos to their maintenance staff. 👌

transparent in every aspect- accommodated my schedule easy to work with

Best car store that I?ve ever been involved with. I have bought two cars there and I?ll go back again when the time comes.

Outstanding experience. Stopped in to "look" salesperson Chris asked me about my auto needs and he had on hand just the right fit. Financing was an easy process and Mo was great. Whole process took 1-1/2:hour in and out

Had a wonderful experience working with Hassan. I was coming from out of state, had a lot of bumps on the road but he worked tirelessly, and sure enough 2 weeks later I’m driving my dream car home! He even picked me up from airport, filled the tank on my car to be and made sure I had bottled water for the road! I highly recommend Hassan and the rest of the team..

Worst mistake to come here on a Friday morning. I have a check engine light on and the service person informs me it’s $230 to check the light. Just purely shocked they don’t tell you any price up front when scheduling for service. I don’t think I’ll ever come to this dealership again. Already spent 2k in the past for tires here and that was a rip off.

Great service specially Valerie, she is the best what she is doing. I put mine car on time i always have right update what was going on with is and she promise me finish date and i was able get it sooner. I rally recommend this place

Very smooth process. Earl was very cool. I would recommend this location to others.

The most professional and friendly dealership I’ve ever been to. Hasan Muratovic in the sales department went above and beyond to make sure i had the best car buying experience. He is the most knowledgeable sales representative I’ve ever met and a genuine person who i recommended to anyone who is buying a vehicle at this location.

Super easy! In and out!

Superb service facility. . Quickly got me in and fixed my problem s much quicker than anticipated.

I am pleased with the service i received at Westmont Mercedes dealer, Brian reed the service manager followed thru by riding with the tech to ID a intermittent brake problem.

The staff couldn?t have been more attentive. At the time the part was ordered a date for completion of the work was set up. Work completed on time.

Great service. Adviser was very knowledgeable told us how long it would take to complete work. Work was done in the time frame she told us. Great work.

In and out In timely manor, no hassle oil change. Kudos to MB and Valerie our service rep.

We just got a car from here, and the service was beyond excellent! Mr. Timothy Kronon made the experience as friendly, pleasurable and painless as humanly possible. It is greatly appreciated.

Awesome Experience. Earl was awesome.

My experience at Mercedes Benz of Westmont yesterday was great. The Service Advisor Valerie Campo was awesome. She was warm and friendly and went far and beyond to make sure I was pleased and even programmed my new phone in my car. Thank you Valerie and Mercedes for providing great customer services.

Good day ladies and gents. Let’s just get right into it. My sales rep at the dealership did a phenomenal job. My issue started with finance, they do not like outside financing, which is also called (outside financial penetration) I hope I got the term-analogy down correct. There was a lot of theatrics from them screaming lack of communication from the bank that we were prequalified from. It’s all about points, and the package that they are selling. The bottom line is they feel rather comfortable coercing you, to go through their own bank so they could get all the money. They will try their best to convince you that whatever bank that you are qualify by is not the proper bank to go through. We end up getting the vehicle anyway, due to limited time from work and the fact that the wife loves the vehicle. For whomever decides to purchase a vehicle from (Mercedes Benz of Westmont) please do me a favor, get outside financing. lol, if you love entertainment grab a cup of coffee and watch the theatrics. There will be several individuals trying to convince you not to go with your prequalified bank. I hope you guys have a good day, thank you.

The team at Westmont Mercedes was customer focused, efficient and flexible. They were a delight to work with.

Excellent staff, my service manager Brian kept me posted with frequent updates regarding my car. Very professional and I couldn’t be more happier.

the best place to buy a car very good staff enjoyable time thanks

Took my vehicle in with a list of concerns, dropped it off on a Sunday and filled out the envelope on what I would like to have completed for my appointment. I was then charged for an oil change that I did not ask for because I accidentally marked a box day on the drop off key envelope, which then I was charged for an oil change I did not ask for. I also checked the box that I wanted to be notified about all repairs before any work was done. I did get a call and was not told about the oil change at that time so when I showed up and saw the charges for oil change I was upset. I refused to pay then was told they'd check with manager and without confrontation they adjusted the price and did not end up charging me for oil change. For that I was thankful. Be specific when dropping off vehicle, on what you will be charged for, and what you want them to do.

I had a great experience with Earl at Mercedes in Westmont. I came in and told him what I was looking for and he kept in touch and kept messaging me when cars that met my requirements became available. Th buying process was smooth, and Earl has followed up and made himself available even after my car was purchased. I would gladly recommend him to anyone who was looking for a new vehicle.

Had a noise while driving my 2019 c300 that was happening for some time. Took it to Mercedes of Westmont and they were able to find the issue and fix it. I was very annoyed by the noise but now I’m happy with the result and enjoy driving my car.

I was overall happy with the service provided. However, the communication on pickup could use improvement. I was told my vehicle was ready and it would be brought right around to me; however, apparently it hadn't been washed yet, and I had to wait approximately 20 minutes.

I had a great experience with Earl at Mercedes in Westmont. I came in and told him what I was looking for and he kept in touch and found the exact vehicle I was looking for.

Brian Reed as always, went over and above being polite, accommodating and courteous. made sure i was comfortable during my visit, explained the service i was getting to my vehicle. I have been coming to Brian for 25+ years that i have been driving MB cars, simply because of his sincerity and support.

I brought my vehicle in for a Safety Recall Order and they were able to get me in within 48 hours of receiving the recall letter. Once on site they resolved the issue in a couple hours and I was back on the road.

Good service

Chris, my salesperson, was friendly and knowledgeable. Went for a test drive, very fun in the new car. Chris was professional, courteous, and had a great sense of humor. I received a great trade-in value. Chris and my husband negotiated over the phone and between the two of them we arrived at a winning price and I drove home with my new Lexus RX 😊

Dave was the salesman when I went to have the drive test. He was patient to tell me how to adjust the wheel height, the good seat position etc.

Great time test driving and buying experience. Definitely made it easier with Al teaching me about the Mercedes culture!

My last visit was phenomenal. Shannon Patt spent a good amount of time with me and made sure I was taken care of.

Usually excellent service but this time they dropped the ball on scheduled repair appointment. Had to call 5 times over 2 days to find out status of my repair work. Was told during each call that I’d receive a callback. Finally received a call back after 5th call.

Sylvia is AMAZING! She was knowledgeable, professional, compassionate, patient, and fun to work with when buying my first ever new car. Sylvia welcomed us into her MB family with open arms and is arguably one of the best sales people I have ever come across. Special shout-out to Christina who made the finance process quick and painless and also to Tom... you know why.

Sylvia is AMAZING! She was knowledgeable, professional, compassionate, patient, and fun to work with when buying my first ever new car. Sylvia welcomed us into her MB family with open arms and is arguably one of the best sales people I have ever come across. Special shout-out to Christina who made the finance process quick and painless and also to Tom... you know why. 😏

Westmont you are awesome. You do exactly what needs to be done with no over charing.

Outstanding in every way. Valerie was our service manager. She took care of us right away, kept us informed, and had the vehicle ready for us ahead of time. Perfect execution

I had a great experience with my salesman David. I bought a 2003 E500. Even though it’s an older car they still detailed it for me. I would have liked the freedom to negotiate price, but I guess these are just the times we live in today.

Just had my one-year check up, and it went well. Service people were friendly and professional

Great people to work with Especially Mike Moran our salesman

I worked with Kim & Earl on the purchase of a new Mercedes. They were each kind, knowledgeable respectful of our time. This was the best car buying experience we have had in years!

Came here for my annual service. I was given a LYFT ride back to my place and later a LYFT was scheduled to pick me up as well .Kelli was great with organizing both for me so no 'LOANER' needed - which I am personally not a fan of - given all the paperwork etc.. She ensured I was given all the details of the service plan and I was good to go. I do however want to call out that the response time at MB Westmont could have been improved - they seem short-staffed and nobody was picking my calls nor responding to the chat AI BOT on your website when I was trying to check on the status. I finally called Kelli directly and she was able to give me a coupon for this inconvenience. There is customer delight for you. You have changed my perception of MB Westmont - thanks Kelli! This is such a contrast to my last service experience at the same location with a different service manager who was horrible yet called me back to ask for a good rating but forgot about my follow ups thereafter. I would continue working with Kelli for the seamless transaction and the great overall service she provided.

The buying process was very straight forward and simple. I purchased a vehicle from out of state, so there was some additional time to get all of the documents in order, but overall the experience was the painless. The vehicle I purchased ended up having a busted radiator. The dealership agreed to pay for the fix at a local auto shop to me. I am very pleased.

Kelli was great with organizing the details of the service plan and I was good to go. This is such a contrast to my last service experience at the MB Westmont with a different service manager who was unresponsive and impolite yet called me back to ask for a good rating. I would continue working with Kelli for the seamless transaction and the great overall service she provided. You have changed my perception of MB Westmont - thanks, Kelli!

Paid $500 for services, a seat was reprogrammed and they didn't even wash the car. I got back into it, the passenger seat was moved all the way up, and the cover was off the back box and left on the floor with a couple fuses.

For a simple problem they took 8 hours and still could not fix the problem

Last week we bought our car there. It was a second time and again we would like to say: it was a pleasure to work with you Sylvia and your business partner Tom, professional and friendly, just highly recommended! Thank you!

Top-notch experience all around. My salesperson was Michael Moran and he was very easy to work with. When I arrived to check the car he informed me they found an issue with the alternator and was replacing it. I informed him that I could not be back for a few days due to my work schedule and he held the car for me. Facilities are like a country club, service above and beyond. A pleasure doing business.

Let me start by saying I’ve had an exceptional customer experience every time I’ve been to Mercedes Benz-Westmont. Unfortunately, I had an exceptionally bad experience this past week. I took my car in for the scheduled B5 service on Friday morning and added an alignment. I was told my car would be ready by end of day and would be called once complete. On Friday afternoon I was notified that it would be ready on Saturday, which was fine. Saturday came and went; I left two messages on Saturday with no update on my car. Needless to say, I had to scramble to find a car for work on Monday. Upon finally picking up my car on Monday, the bill was almost $200 more than the quoted price (with no justification) and had to call a director to make the adjustment. After all that, my steering wheel (alignment) is still off center and now going to have to take my car back in to get it right. I have never left a bad review but this one was warranted and hoping Mercedes can somehow find a way to remediate this matter as I’m a dedicated Mercedes customer.

Everything as expected: quality of service was very nice. Great communication, handled a Lyft after I dropped off my car, work done well and washed my car after work done. Just expect "Mercedes" prices for repairs... But I feel that's par for the course.

I was very disappointed that I had to pay for a replacement tire after the new one I recently purchased went flat from a nail on the road. Lesson learned not to purchase tires from the dealership because the warranty does not cover the total cost of replacement.

Great experience.. I love mercedes

I gave my issues with this dealership an entire month to work themselves out, but my posting of this review should act as proof that nothing has been worked out at all. The best part about purchasing a luxury car is typically the service and that's exactly where this dealership has proven itself to be lacking. My salesperson was Pavel and this is the most disappointing experience I've ever had. I found a certified 2022 CLA250 online and reached out to the dealership. Communication was pretty constant. Got to the dealership and the purchasing process was as straightforward as I'd like. That part went well. A couple of days after I got the car home, I realized the while the trunk opened automatically, it did NOT close automatically. While this may be a small thing to some, I've never had a luxury car that didn't have that capability. I sent my salesman a text explaining the issue and he explained that I had to be wrong and that all of them closed automatically via a button on the key and in the trunk (a button that my car didn't have). A couple of days into the convo with me trying to find solutions, my salesman stops responding to messages. I give it about a week of ignored responses and call the dealership to speak to the manager or ANYONE who can help me with this issue. A manager never calls me back. A few days later I call again and am told that my salesman will give me a call back. Surprisingly enough, he FINALLY does! At that point he admits that no, the car that should have been fully automatic is indeed not due to a chip shortage...blah blah blah. I say ok fine, what's the next model up that would be fully automatic. He explains that it's the CLA300. I ask him to put together some numbers so that I can bring my 2-week old car back as a trade in and pay to upgrade to the next model. He assures me that he'll send the numbers and contract over in a couple of hours. Lo and behold, NOTHING. This is the first experience that I've had with a salesman who obviously doesn't even want to make another sale. I am annoyed but this experience has also changed my idea of the luxury that Mercedes used to represent. Even my Tesla has better customer service, which is odd considering everything is app-based! Then there's the issue of the second key to my car that was supposed to be 'mailed out' the day after my purchase. A month later, nothing but false promises and bs. I assure you, this is NOT the way luxury car-buying should ever go. I will be trading this car in for something else within the next week at a dealership that hopefully values positive customer interaction a little ( a LOT) more.

Nise piple

Scheduling appointment was easy. Open recalls were expedited quickly. Car wash was greatly appreciated

Outstanding service from Valerie at Mercedes Westmont service center when I brought my two cars in. Very helpful, efficient and a delight to work with. Looking forward to working with Valerie again.

The sales people were very knowledgeable and professional answered all my questions I felt comfortable making my purchase

Most of these reviews seem fake, 1-3 total reviews, all post a picture of a car. My experience was not like the others: My problem has to be the lack of communication and professionalism from the sales. We never got the second key for our car, “it was closing time and manager had locked up the keys” One week later: we ordered the key just waiting for it to come in 4 weeks later: oh did you not get the car key? Let me check on it and call you back. No call. Show up there only to find out they want us filling out a form for a lost key and they will submit it. Utter lies and games. They want your money but that’s about where buying a upper tier brand ends. Never coming here again worst experience ever. Of course you have to put a review up because without it they won’t do anything.

THIS WAS MY FIRST TIME VISITING THIS DEALERSHIP. THE TRANSACTION WAS SMOOTH. EVERYONE ANTICIPATES THE PAINFUL CAR SHOPPING PROCESS. MERCEDES BENZ OF WESTMONT DOES NOT HAVE THAT PROCESS. THEY HAD THE VEHICLE I WANTED TO VIEW. PAPERWORK WAS DONE AND OUT THE DOOR IN LESS THAN 3 HOURS. I HIGHLY RECOMMEND. AFTER SPEAKING WITH A GOOD FRIEND WHO HAS OWNED ONLY MERCEDES I FOUND OUT THAT SHE HAS GONE TO THE SAME DEALERSHIP FOR 25 YEARS. AFTER TALKING WE HAVE THE SAME SALESPERSON. I WAS NOT AWARE OF THIS GOING IN. THE TREATMENT I RECEIVED WAS AS THOUGH I HAD BEEN THE 25+ YEAR CUSTOMER. KUDOS! YOU ARE THE UPPER ECHELON OF CAR SERVICE.

Very professional team. Easy to deal with. Will be back

Valerie was very efficient & professional

It was good experience to work with David Legner. Professional, honest, easy to work with whole team in Mercedes-Benz of Westmont.

Had a service scheduled month ago, and needed to get a loaner while my car was in the shop. Went in for the app, they were out of loaners. I understand, it happens. So we scheduled another app, and I was assured for the next one there will be a car. Guess what, im here now, and they are out of cars again. No call or nothing to let me know. I will never use this location again. And after a service they call 20times and send me mails to leave a good review

We got good customer service with in no time we selected couple of cars and selected one and came out with which we like

Harry was my service tech. I have bought two cars at Westmont Mercedes and was servicing the older car. I like using Mercedes for service on my vehicles and not outside facilities. Loaner vehicle provided and all repairs were discussed. Thank you

We are very happy with the transaction. Chris helped us and he’s very knowledgeable and amazing representative. Whenever you guys visit this location ask for Chris for smooth and swift process.

The service department is amazing! Everytime I have received excellent care. My vehical has alway received the services needed performed correctly and in a timely manner as promised. Very Professional!

This dealer went above and beyond. I went in for a simple A service and they gave me a loaner on a Friday. I also needed 2 tires which wouldn?t be in until Monday. They finished the car Monday afternoon and said to just come get it Tuesday morning to not deal with rush hour traffic. Now that?s service!

Valerie, the service tech, was very efficient in accomplishing all the repairs l required. She was a pleasure to deal with.

My vehicle was brought in with an appointment to get my Maintenance B taken care of. My Service Advisor, Brian Reed was very helpful in coordinating a loaner for me and later called me to let me know my vehicle was ready for pick up and no problem issues were found & everything is good. For the first time I did have a disappointment regarding my tires. I mentioned that my tires have nitrogen in them and there’s no need to adjust the psi in the tires. Unfortunately when I picked up my car the tires were filled to over 45 psi of air! So later that evening when I had the chance I adjusted the air in my tires.

Easy car buying experience! The car was in great shape and the staff was really friendly and professional. Absolutely 0 hidden costs which was refreshing. The car had some slight cosmetic issues that they tried their best to take care of. I wish they were able to fix it up further, but I'm glad they tried. Overall, it was a truly great car buying experience.

The truck was taken in to complete the recall on a brake booster system. The time taken for this service was as quoted by the customer service rep. In addition the vehicle was washed and was very clean. Very satisfying service

Brought my car in for annual service. No wait time to drop off my car. I was able to be dropped off and picked by at my home which is less then 5 miles from the dealership. This was a great plus, knowing my service would be most of the day and I did not have to inconvenience anyone. I was also told my car would be ready by a specific time and it was. Great customer service and always very professional.

Service advisor Valerie is the best!!! If you need anything done to your vehicle please go to her she will make your day better with her personality and she will take care of your vehicle better than anyone there.

******** Please read this must ********** Day 1: I called to order an Audi A6 prestige car it was available and the sales agent advised me to put a 1000$ amount as deposit to reserve the car (got it double checked - - putting down a deposit would reserve the vehicle for me ) and I did it. Later they gave me a copy of the amount I paid (attached in the image) and also gave a rough estimate of the vehicle. May be the senior manager should look at call records of what they promised. ****** Didn’t expect this from a Manager **** Day 2: The next day I spoke to (Manager) for a complete quote and received it. Later I found a similar vehicle for a lesser price and I sent that link to him if we could negotiate and he said all prices are final and also some other person is looking after the same car and he said call me back in 5 mins if you wish to book the car and I obeyed his instructions and called him and said I’m on the car to buy it and since we were out of state he said we need to do a Notary which can be possible only the next day he replied. So in the meanwhile we just checked to know APR finance and he replied us back and that’s it he thought we were asking questions and he felt car was not finalized and he sold away the car. ********* The Truth ************** The interesting thing was the amount we paid was not used to put the car “on Hold”. Got this verified from another Manager. If they can’t reserve the car for me why did they collect my deposit money and made false promises. Not sure where my money was utilized for. Such is the LEVEL OF SERVICE THEY OFFER!!

This is long overdue but I wanted to make sure I provided a review for future customers. My experience with Westmont Mercedes-Benz was my first step into the luxury car market and the Manager, Mark J, and Sales Associate, Jim F, played a pivotal role in making the process one that was rewarding. We entered the market when the cars were scarce, buyers were plenty, and dealerships had no reason to work to keep you as a customer - cars were being sold before even arriving on the lot! I appreciated my team at Westmont MB because they didn't become complacent in response to the favorable climate and really strived to provide us with exactly what we wanted. We were leveling up from a 2013 Toyota Prius and 2014 Mazda 3 so this was a huge step for us and they were cognizant of that. After a short search, we ultimately placed an order for a car and Jim F held out hands through the entire process. He made sure we entertained every feature we would or would not want so that we got the car that was perfectly suited for us. We ended up going with a GLE 350. As everyone has experienced, in one way or another, global supply chain issues threw a few bumps on the road. This meant that we waited for about 4 months before finally seeing the car but Jim F was proactive in providing us updates along the way. This helped ease our anxiety and made us feel catered to. Global supply chain issues also meant that we didn't get some of the features that we ordered. This is where Mark went above and beyond my expectations to make sure we drove off in the car with the features we wanted. I really cannot say enough about how happy I am with the level of professionalism and integrity Mark displays to his customers. I can't stress enough how well-aware I am that he did not need to cater to us. If we didn't choose to move forward with the car, they could have sold our car in a second, and perhaps for more than they sold it to me 4 months prior! This was truly an excellent experience in the luxury car market and I'm grateful to have Jim F and Mark J on my side. This was my first experience with Westmont Mercedes-Benz, but definitely not my last!

Quick turn around service on our work vehicle!

I have leased cars from this dealership for many years (>!12) and service my vehicles there. Staff are courteous, respectful and knowledgeable.

Customer service, high quality and knowledgeable of needed repairs.

Excellent experience. Valerie is primo! And the Managers provided expert input. Appreciate all the efforts to assist in the process! Smooth riding throughout the facility

We recently bought a C Class from Benz of Westmont. Sylvia was our Salesperson at this Dealership. The process was extremely smooth and very quick. They helped us choose the right car with the right options. She had me choose between two trims and even drove the car to my house and then had me drive the other on the way back. Extremely satisfied with her and the dealership. UPDATE: I wanted to tint the windows and rear windshield so I went to guy named Gordy since he was recommended by the sales people at Benz. Unfortunately the car ruan into multiple issues soon after he started working on tinting. Took the car to the dealership and Valerie was the Service tech at that time and she said to leave the vehicle at the service center so the techs can take a look and let me know what is going on. She knew I needed a car immediately and noticed the frustration I was going through, so quickly she put me on a loaner vehicle and let me go. Though the part was in shortage, it took a while to replace it, but every week Valerie kept updating me with the progress from part shipment to replacement of the part and finally fixing the car. Valerie was extremely helpful answering all the questions I had and she is also very knowledgeable about the car. If anyone has an issue with your car or if you are just going in for service, ask for Valerie at Benz Westmont. She is the best there.

Rob Razick has always been my service agent and I have received excellent service. He has given 100% and is very knowledgeable and professional.

I am giving you guys 5 stars based solely on my experience with Dean in the parts Department. When I originally called a lady told me it would be close to $800 to replace my lost key for my 2014 C-Class. I called her back after reaching out to Orland Park and Naperville. She repeated it again and was short with me and RUDE telling me the key needed to be programmed and i had to tow the car in....consistent with the other 2cdealerships except for the price (they both quoted around 550.00+programming fees) Well as it turns out I decided to "visit" your dealership in person and got the wonderful, knowledgeable individual known as Dean. This guy knew his stuff, ran my VIN and found out there is no additional programming needed. Please train your other employees especially that rude lady. I just lost my job after 21 years and this could have cost me a lot of Money which I can't spare. Thank you Dean!!

This is long overdue but I wanted to make sure I provided a review for future customers. My experience with Westmont Mercedes-Benz was my first step into the luxury car market and the Manager, Mark J, and Sales Associate, Jim F, played a pivotal role in making the process one that was rewarding. We entered the market when the cars were scarce, buyers were plenty, and dealerships had no reason to work to keep you as a customer - cars were being sold before even arriving on the lot! I appreciated my team at Westmont MB because they didn't become complacent in response to the favorable climate and really strived to provide us with exactly what we wanted. We were leveling up from a 2013 Toyota Prius and 2014 Mazda 3 so this was a huge step for us and they were cognizant of that. After a short search, we ultimately placed an order for a car and Jim F held out hands through the entire process. He made sure we entertained every feature we would or would not want so that we got the car that was perfectly suited for us. We ended up going with a GLE 350. As everyone has experienced, in one way or another, global supply chain issues threw a few bumps on the road. This meant that we waited for about 4 months before finally seeing the car but Jim F was proactive in providing us updates along the way. This helped ease our anxiety and made us feel catered to. Global supply chain issues also meant that we didn't get some of the features that we ordered. This is where Mark went above and beyond my expectations to make sure we drove off in the car with the features we wanted. I really cannot say enough about how happy I am with the level of professionalism and integrity Mark displays to his customers. I can't stress enough how well-aware I am that he did not need to cater to us. If we didn't choose to move forward with the car, they could have sold our car in a second, and perhaps for more than they sold it to me 4 months prior! This was truly an excellent experience in the luxury car market and I'm grateful to have Jim F and Mark J on my side. This was my first experience with Westmont Mercedes-Benz, but definitely not my last!

Another positive experience at Westmont Mercedes service department. Easy to get appointment and loaner car. Service done in timely manner. Service consultant, Rob, was terrific.

Nice customer service.

Best Service Great People

When I bought a car here seams everything went well! But now every time I’m there there is an issue, like Car wash not working and when asking for estimate they referring that insurance has to call and if something in service department will definitely will be needed extra hours for repairs or adjustments it’s like all my concerns first time they are facing! I’m not going there any more! Just happen that end up buying new car from them and Jim at sales was very helpful and everything went quickly and no any headaches! I guess will come back for service one day, will see how that works! Seams this place getting better ⭐️⭐️⭐️⭐️⭐️

Very nice my salesman Pavel and Mr Chris from Finance was really awesome

Experience had never been good, the customer service for the service department is inconsistent with the standard set by Mercedes Benz. Service in Westmont turns your experience Into a GEO METRO if you know what I mean. I have come to the conclusion that Autonation of Westmont should shut down and clean house of anyone in the service department that has been there over 15 years how do I know they have been there that long you ask..... because they told me so!!! ....you all are a poor excuse for MB solutions.. Don’t blame CV-19 its always been this way. It’s funny I’m 10 minutes away, and now I have to drive 45 mins to Barrington, at least I can pay a little more and not get treated like a 2nd class citizen. We purchased every Certified vehicle Warrenty available, I was told “ Maybe if you had Purchased your vehicle here, just maybe we could get you a faster solution” well well well the truth prevails....let’s just say... £:;) it’s over WE are not coming back. YOUR SERVICE DEPARTMENT has kicked me out for the last time. Management does absolutely nothing to train their service department to be better.... now you can wait for me to call YOU back, I’ll do like you all did me for 2+ weeks... It will never happen. Let’s be clear this is to most of the service department service staff ONLY including management.

Glen was very helpful and kind even though I showed up early for my appointment. Excellent Service and staff!

Professional, to the point, and exceeded my expectations and have continued to do so.

Excellent customer service! Above and beyond expectations all around!

I truly enjoyed working with Tom and Sylvia! Great team with exceptional customer service. This is my first Mercedes Benz and they were genuinely happy for me and welcomed me to the Benz family. The process was very easy and Sylvia texted me with updates. Also, was able to pick up my vehicle sooner than expected as it was traded just the night before we came to the dealership. Thanks Sylvia and Tom!!!

Mike Moran and Kim were both wonderful. I had been car shopping and got nothing but pressure and adjustment fees. The price of the car was the price of the car and no pressure. If your in the market for a car you'll be treated fairly here.

Excellent service department . Take time to understand your problems and get to work quickly to resolve them. The mechanics are well trained and typical can resolve ur issues in a matter it hours. I highly recommend them

I brought my car for engine light issue and battery replacement. The service Manager was very helpful and thorough in explaining the options

This is the 4th car I purchase from David Legner. We became friends as it is dificult to trust anyone with an investment like this. Dave made it so simple & easy to own a MB:) We feel like we own this dealership & will definately make as our first choice for any new car. Dave, you are AMAZING:) keep up the good work.....

Really nice ppl and accommodating. Recommend asking for Moe if you need a great sales rep.

One of the best experiences I’ve had at a dealership. Everyone and I mean everyone was pleasant and welcoming. Kimberly was phenomenal and made our car buying service so seem less.

Good experience overall. Bought 9 years old Lincoln here - car was as described and seems to be in a good shape. No attempts to add nonsense fees during sale, pretty fast transaction. Full tank of gas included (minor thing but shows attention). Can recommend Kim - very pleasant and professional behavior.

Mercedes of Westmont helped me with my new vehicle, which was totaled after only having it for 12 days. Once the insurance totaled it, they found me a new and better vehicle in no time and took care of me seamlessly. Would buy from them again and again!

Great experience

Great experience, just purchased. My salesperson Chris asked about my auto needs and found a vehicle that fit. Financing was very easy, Mo was exceptional. In/out the dealership in 1-1/2 hrs.

Valerie was awesome. She kept me informed. Answered all of my questions and genuinely loves her job.

Needed rear brake pads, light just came on a few weeks ago. Interesting how it just went on 2 months after my special warranty ended that included free pads?? Hit my tire on a curb, which led to a small out pouch. Warranty is still in effect for tires, which I purchased because of these high performance tires. Warranty won?t take care of it because my tread is low. Less than a year ago, had my car in the shop, they stated on statement, ? tires are good, over 7/32 tread and no need for new tires?. So in less than a year and less than 10 thousand miles, my tread is less than 3/32??? Interesting how that is the amount just needed for them not to cover the tire. Is this for real or a scam? I?m not happy! Why would they tell me less than a year ago my tires were in basically excellent condition? Everything sounds suspicious to me. Will be letting everyone know to not trust these warranty?s and measure your tread before bringing to dealer for repair. Also, it has never been an issue to get a loaner car, now if you don?t book appointment 1 month in advance your out of luck. I was basically stranded for 3 days waiting for my car, having to get rides from friends and family. Then being embarrassed when they ask, don?t you have a Mercedes?? They don?t give you a loaner? I have been with this dealer for 20 years and this is my 4th Mercedes. I have always been happy with dealership and my service advisor has been AWESOME! Rob Radzik has always taken car of everything, he is one of the reasons I stay with this dealership, I feel comfortable as a woman taking my car in and knowing that Rob will be there. I just wanted to express my disappointment with the warranty issues.

Great experience purchasing my new car at Mercedes of Westmont. I'd specifically like to thank my salesperson, Hasan Muratovic, who's excellent customer service skills were much appreciated and crucial to getting my purchase completed.

We had an issue with repair and warranty from 3rd party Mercedes of Westmont took care of the issue and we received the credits we deserved

I drove 3 hours from Fort Wayne Indiana to pick up my used Jaguar XJL which was pre-paid cash purchase. I arrived at 10:30 am and left at 3:00 pm. It only took 15 minutes to sign the paperwork once I sat down in the finance office. I was given a bunch of excuses but it soured my experience.

I bought a CLA and paid close to 50k for the same. You?d think that after paying 50k for a call you?d AT least be treated nicely. The sales person Jim was amazing but when we got to the finance part , Mai treated us like we?re beggars and was EXTREMELY RUDE TO my family as if he was doing us a favor .

After I had the dealer install a new turbo on my sprinter van seems like they forgot some screws . I was stranded for 3 hours for a tow truck which was the worst nightmare paying 500$ for a tow

Great experience with a car purchase. Sylvia did an amazing job with helping me. She’s extremely professional and great to work with! Gets everything done right away. Would definitely recommend working with her. :)

Awful experience with Kelli from Mercedes Westmont. She took the car from me at 9 am on Wed and didn’t bother to explain anything and just wanted to get me out of her door. When I asked when would my car be ready she said oh we are very busy, you’ll get a text from me. She was rushing and rude in all her responses. I don’t hear from her on Wed and Thu I followed up so she responded with a text at 4pm saying your car didn’t get into the shop and I’ll see where you are in queue. I got so mad because she took two days and still wants to see where I am in queue… so I called the service director and complained so she texted me an hour after saying “$14,836 - it’s a big job” she wouldn’t even bother to explain anything or give me a call. I decided to take my car and fix it somewhere else but Kelli still acted awful and wouldn’t respond to my calls the next morning to pay the inspection bill so that the guy I am sending can pick up the car and I kept calling everyone at the dealer to be able to pay the invoice over the phone because Kelli of course would care to respond or talk to me to get it done. I never had such a bad experience at Mercedes westmont. Kelli was certainly the worst service rep I have dealt with and I will never go this dealer again. I hope their management sees this post and take an action. By the way I got my car already fixed the same day at another place so this is not my issue.

Terrible sales team. Mo(Mohammad) is very unprofessional .

Terrible finance team. Immensely disrespectful and rude . Especially Mo

I brought my GL in for what I thought was minor service. The service rep soon informed me that my service involved a warranty repair and required a part to be ordered. He gave me the schedule and offered a loaner if needed. I was fine with the timing. The repairs were done as scheduled and I picked up the vehicle according to the service rep?s schedule. Good communication throughout the process.

Car in shop 3 weeks Never received a call from MB Las two weeks i called daily and was told car would be ready tomorrow That lasted 2 weeks

its always like family warm and inviting when i come there

Quick and easy no hassle buying process. Traveled from out of state and was in and out with our new vehicle in no time.

Type A service was accomplished. The car was logged in quickly. Upon picking up the car it was spotless and waiting for me

Rude sales

The Staff was so courtesy. I was in and out at the time they state to me when I arrived. Love it.

Best car buying experience I’ve ever had

Excellent service, clean, comfortable waiting area, outstanding service team. Thank you Brian!

Such a great experience working with Tom & Sylvia. They work great as a team and made the process easy, answered all of my questions & even continue to check in to make sure I am happy with my new car!

Our buying experience was wonderfully smooth with Mercedes-Benz of Westmont. We drove three hours to secure the vehicle we wanted, and Sylvia pulled everything together and definitely took care of us. Great dealership and people! Thank you, Sylvia!

Mo from the Finance team is terrible and Rude . Go to another dealership if you want to be treated nice. We were buying a new car and this agent , Mo, made us feel like he was doing us a favor . Was rude to us without any reason . Terrible and not professional .

This dealersship's service department will take your car, never give you updates and when you call for update all they want to do is put you in someones voicemail. 10 business days and call to update me on the car's time line or repairs. Noone other than the service original service writer can even give you and update and when you do talk them it's a bunch of lies about dates your car will be back in service. Not even a call letting you knew things have changed. Maybe a public review will get someone to call me back.

Brian Reed was very helpful, and my car was done in less then four hours! Thanks for getting me in so quickly

Worked with Sylvia. IMO, car buying is never fun, but this was a pretty seamless process.

My GLK is delete maintained by mb of Westmont Westmont delearship has maintained my GLK since I bought it from FL.

Great service, easy scheduling of my appointment, great service advisor. Cost of my maintenance was explained before I left. Work was done in a relatively short time. Couldn’t be more happy with my vehicle and the dealership.

Great customer service

I recently traded in my cars and bought a new GLA 250. Michael Moran was my sales person and he is wonderful. I had purchased my previous car with him. Also, Chris Seamen is the finance person and he is also great to work with. I give Mercedes-Bentz of Westmont 5 stars for their customer service and overall experience.

Our experience with at Mercedes Benz of Westmont was great. The care that Chris provided was excellent. Best experience ever!!!!! Thank you!

Took almost three days to patch a tire - actually wound up requiring a new tire altogether. Understand they're busy and could deal with all that but the fact there was zero communication whatsoever along the way was unacceptable. I had to call them a dozen times to get any sort of answer, which never came, until they said the vehicle was done. Would consider other service options in the future.

Pleasant customer service. Was kept updated during my wait on service for a recall. Clean and pleasing atmosphere in the lounge.

Great service great people Mercedes Benz the best thanks see you soon

We drove to Chicago to purchase a GLA 250. It was a fantastic car buying experience. Mo was knowledgeable and helpful. He took his time showing us every detail of the car. We had our dog with us because we were visiting our son too. They allowed our Labradoodle inside the dealership to stay cool. They even brought her water. Car was spotless and ready to go. This was the best dealership we have ever done business with. Great job. We will be back.

It was a pleasant experience working with Dave. Dave was very knowledgeable and assisted in getting our car shipped out of state. This is how car buying should be, not by a computer. Thanks to the Westmont MB team, John

From a) pulling in my car into a blocked service bay, to (b) waiting 10 minutes to find a service advisor for service, to (c) receiving a text from the service advisor 3 minutes before they left at the end of their day, to (d) being told to search for my car in the wrong place after service was complete I was left with the impression that this dealership didn't want me as a service customer.

Very pleased with the professionalism and dedication of the people at Mercedes-Benz of Westmont, who serviced my E430 last week. They proved again their focus on customer's needs. Shannon Patt was the customer service representative and she was outstanding - the best I interacted with in recent times. Kudos to her and the entire team. Dr. CC

Very happy with recent service department appointment

I placed an order in parts with this facility, all of a sudden I get a call back in 2 days saying the part was in ,wow didn't even have to follow up good job. will I got back , absolutely....

Fast efficient service with no hard selling. My car game back to me cleaner than when it was dropped off.

I had a recall checked! they were very thorough and informed me of any and all of my concerns!

Earl was the best salesman

This place gives the best service ever! Sales Rep , Earl, is amazing always takes care of me when I go for anything at the dealership and Service Tech, Shannon, keep my Benz in tip top Shape ! Thanks Guys, I'm your customer for life !

The service team is amazing.

I took my car in for regular maintenance and a battery. When I picked up my car I noticed that my clock was spinning. I called the guy that I was working with and told him about my Clock. He said to me oh it?s still doing that. I said what did you do to my clock. He told me to bring the car back in and they would fix it. Needless to say it?s been a year my clock is still spinning and Mercedes of Westmont Illinois has done nothing to rectify the situation. They will not take ownership in admitting that they did something wrong to my car. They are standing by the fact that they didn?t do anything and it was not their fault. My car was just fine when I took it in but it?s not their fault. xxxxxxxx! DO NOT GO TO MERCEDES of Westmont, IL! They are full of xxxx and liars!!!!

Thanks to Brian Reed service advisor at Mercedes Benz of Westmont Illinois my visit was very successful and as usual Bryan did a fantastic job at making sure my service needs were met in a professional and pleasant manner!

I brought my 11’ E63 in for an air conditioner repair. Valerie in service was amazing, she made the entire journey painless!!!….followed up with me via text multiple times as I had a warranty still on the car and a few days to get parts…they went above and beyond with my car…so I guess my next Mercedes will 100% be coming from Laurel Mercedes in Westmont!!!!

Very pleasant salesperson. Very prompt.

Great experience. Sales rep came and picked up my car which made it very convenient on a week I was traveling. Went the extra mile!!! Thx again!!

I am very happy with the service and employees. Very professional!!!

I worked with Valerie in the Service Dept. I needed maintenance and some repairs. She was absolutely fantastic. She helped me throughout the whole process, always communicating with me and made sure I had a very fair price. Totally recommend Mercedes of Westmont and why I?ll keep coming back. Also, the scheduling and getting a complimentary rental car was great.

Service, service, service!

Very pleasant experience. No pressure buying a new car.

Let me start by saying I always use Westmont Mercedes for service. Kelli Christensen is an outstanding advisor and she always helps me. I went in for an A service and had a A service coupon from another authorized Mercedes Benz dealer. Of course they let me use it. Highest recommendation.

Still loving my new Benz! Made the switch from Acura (3 time buyer)to Mercedes. I have to say the service was excellent and my sale person Jim was on point.. however I can not wait to see if Mercedes of Westmont top the outstanding after purchase customer service that I received from Acura of Westmont over the last 12 yrs.

Over the years, I have bought many cars at Mercedes’-Benz of Westmont. Rob Razick has always been my service agent and I have received excellent service. He has given 100% and is very knowledgeable and professional. I know if Rob oversees the maintenance on my car that I have nothing to worry about. And that is a good feeling to have someone you can trust. Rebecca Caleel

Car purchase and sales person were amazing. We love the Acura we purchased from them. On the back end, getting our plates and title has not been so amazing. We used their Automotive Titling Company service. It’s been over 5 months and still no plates or title and no one from the dealership is responding to us. The temporary plate has expired, and when I contacted the titling company what they told me is very concerning. I wouldn’t advise using this service as you have no control as to when the dealership actually gets around to filing the paperwork and paying the sales taxes you’ve already paid the dealership. If you are trying to get ahold of any other departments outside of sales and service - good luck.

I was curious how buying a used 2015 Sonata from a Mercedes? dealership would go down and boy was I surprised! I imagined the deal going down in a poorly lit back room but as we sat next to a $143k showroom Mercedes Benz we were treated as equals. Everyone there was kind and Sylvia, the salesperson, was easy to work with , helpful, and understanding. The process was as easy as can be and as we left with a beautiful 2015 Sonata Limited it felt like we?re were leaving with a Mercedes.

Poor communication. Car Sat for three days without being diagnosed even though I had an appt. Never called me. I had to track down the service rep. several times.

Went to this dealer for routine check up. Great work ? good service and done quickly.

The Sales team was very helpful, curtius, knowledgeable and friendly. I was able to purchase my used vehicle, and finalize things in about an hour.

Service department was attentive, professional and easy to do business with

Nice facility, customer service friendly and helpful, however, on more than one occasion service department/techs either don't do what's requested or not skilled enough to fix problems. E.g. vehicle throws a diagnostic code and they don't know why. Response: Just ignore and live with it. Really?

great place, would recommend.

If I could leave less then a 1 I would. I recently called to try and buy a new Mercedes and was told that even though I was willing to purchase it at their inflated, OVER MSRP price, they would not sell it to me because I do not live locally to them. I will also be contacting MBUSA about this.

Needed to have my new car checked out due to continual vibration in steering wheel. When I went in, they took less than 5 minutes to troubleshoot the issue and identified a software update. Team was really efficient, personable and professional. Made for a great customer experience.

The whole experience purchasing my first car was amazing! They were consistent and quickly responded to any questions I had. They accommodated to my needs and made sure I left with my brand new car as quick as possible. Would recommend to others!

Truly a OUTSTANDING customer service experience. No pressure, flexible pricing and a sales person who listened to me.

Earl Sklar is the best automotive sales person I have encountered in my life time. Thank you Earl for a great experience!

Took my car in for service. Kelly - Service manager and Earl, my sales rep were both very professional and courteous. Was check in quickly and since my vehicle has some factory recalls, they both hooked me up with a loaner and I was out within 10 minutes. They fixed the vehicle and called me for pickup. Again, the check out process was quick and painless. As the vehicle was still under warranty, no bill and was out of the dealership within 5 minutes. They explained me what was done to the vehicle and I was a happy customer. Also, they gave a quick wash and my vehicle was cleaner than when I dropped it off. The entire staff at MB of Westmont has always been very polite and helpful. Specially sales rep. Earl.

Always prompt and efficient service, friendly staff and clean facility. Go out of their way to ensure repet business.

Sylvia and her partner are amazing. They were professional and trustworthy. Also very welcoming, understanding and personable. The place was clean. I will definitely reach out to them for my next purchase.

Great service team. Always on point and on time.

I have been getting my car serviced at MOB of Westmont for almost a year now and the service is impeccable, the staff is attentive and courteous. Harry in Service has been my go to and is very knowledgeable with the MOB product and also accommodating to meeting his customers needs. I recommend this location to all. They have a loyal customer in me.

Rob Razik was great to work with and my car was ready on time! Thank You,

Brett was an informative service provider, called on all repairs

Timely and courteous and efficient repairs. I would recommend to my friends.

People are friendly and feel that the service is good

Routine repairs--replace running light, tighten muffler brackets to eliminate noise. Pricy (over $1,100) but good service.

I recently brought my ML 350 in for oil change and all points check. I did receive a curtesy car to use while my car was in overnight to finish up. That is ok as I would rather shop takes it's time to check everything very good. My service Rep was Valerie and she was very knowledgeable about the vehicle. She was also very nice and personable. I also got to see my salesman Earl, and as usual he stops to say hello and to make sure everything is ok with the service I receive. I do plan on purchasing another vehicle from him in the near future. These two people are my to go to persons at that dealership. I do not mind the 30 minute drive to get there. Even if there was a closer dealership to my house I would still come to Westmont. I look forward to my next visit. Thanks, Uncle Mike Kaput from First United Realtors.

Shout out to Kelli for keeping me updated with the status of the car repairs.

Always great experience. Staff is knowledgeable. Clean facility

The sales person was excellent she went over all details paperwork explained every thing from interest rates payments warranty. it was just a great feeling knowing that she treated my wife and I with a lot of respect. I would go to that car dealership again

Having to purchase a car in a hurry and unexpectedly after my car being totalled in an accident, Kim A. made my car buying experience phenomenal, excellent customer service, had great patience, wonderful personality. I will purchase again in the future from this dealership.

Purchased my car from this dealership. Even though it’s a 40 minute drive and there are closer dealership It’s worth the drive. Valerie in service was extremely helpful and honest not trying to up sell the service. Than you Valerie!

Brian is an awesome rep to work with. Prompt, no ambiguity on what is needed and realistic recommendations vs overkill services,

Great job thank you very much. Excellent customer service

I had a really good experience and i would recommend this place. Stuff was very professional. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Arrived fifteen minutes before my scheduled appointment. Ron was right there to assist me out of the car. Asked me to go to his office and wait a few minutes. Before I knew it he was back. Checked the status of my car gave me an estimated time and asked if I wanted to wait. Of course I agreed. After waiting for about two hours I was given the news about my repairs. Not good but acceptable. He got me a loaner, and in a few I was on my way home. Day two, received cal, car ready about 9:30, total due, arrived at 9:30, turn in loaner, received 10% discount, payed cashier, exited premise and said see you next time.

Al D was incredibly friendly & super helpful. He educated me on the different models of cars and the process was extremely smooth & quick! Thank you Al for your help & exceptional customer service!

Service work was completed in less time than we were told.

Wonderful service, friendly people when you call for help. The service to get you back home , and pick you up when your car is ready. The care that is given for your lack of understanding the new (wonderful things your new car can do) toys that the car can do , conformed, music, direction help, road problems, ( and send help) . When you drive a Mercedes Benz you know there are toy programs build in to help the driver for their safety.

Valerie want above and beyond to help me when my car was at the dealership for repairs

Repair of my brakes was very good. They told me that would get me a ride home by Uber or Lyft and the dealership would pay for it. I waited 20 minutes and nothing on my phone about a ride. I contacted lift and got my ride home in about 5 minutes, but I had to pay for it.

Very professional. All recommended services were said to have been completed. The service was completed within the promised time.

Was checked in on time, gave me a ride home and then picked me up when it was time to retrieve my car!

I inquired about a particular car & the salesperson was very professional. I typically use this dealer for our cars for service and have purchased from them in the past. I ended up finding a different color at another dealer.

Best service experience ever from Shannon. she deserves a raise. she went over and beyond with the servicing of my vehicle to assure things were under my warranty, making calls, keeping updated. Her assurance made me feel calm and confident.

Very friendly and courteous they have provided a loaner car if needed

Al DiGiannantonio was certain to meet my wife's desires and expectations in her new GLC. He was sure to keep us updated for the entire shipping process and handled our new purchase with ease.

The buying process was extremely difficult. The dealership initially insisted on using a third party notary since I was purchasing from out of state. I suggested signing the paperwork at my local AutoNation dealership but was told that it had to be done by the third party notary. After four days with no contact from the notary, I contacted the General Manager. He was extremely helpful, and the paperwork ended up being overnighted to my local AutoNation dealership. If this had been done from the beginning as I had suggested, the process would have taken considerably less time. I am extremely happy with the vehicle, although I've only had it for two days. The salesperson was extremely helpful and accommodated all my requests for pictures and videos. AutoNation should work to streamline their out of state buying process, since this is a big part of their business and will only continue to grow. Also, CarMax offers shipping, but with AutoNation I had to arrange and coordinate the shipping myself. If AutoNation wants to increase their market share in online auto sales, then they should work to have shipping options available for their customers. The people at the dealership were great, but the processes were extremely frustrating.

Excellent customer service. Sylvia was always keeping me informed on the status of my car.

Excellent customer service! I worked with Mohammand K. He was sooo professional & Hard Working!! He helped me secured another car in my business name!! Thank you!!

Sales person Mohammed Khalil accommodating and knowledgeableknowlegabl

Al DiGiannantonio was certain to meet my wife's desires and expectations in her new GLC. He was sure to keep us updated for the entire shipping process and handled our new purchase with ease.

Very courteous and friendly staff.

I am amazed at the quality of customer service I received at Westmont Mercedes! Michael Moran treated me with kindness and respect that I did not receive at other dealers. He did everything I could have hoped for in making my dream car a reality! I cannot thank him enough for being so awesome. While I was at the dealer, everyone was making my experience the best I have ever had. The positive attitude was above any expectation I could imagine. Thank you Westmont Mercedes for making my purchase the most enjoyable ever! Sharon Egger

Sales dept. Sylvia Dziuba best sales rep ever and service advisor Shannon full professional person Thanks You for everything.I recommend this dealership for all mercedes owners.

My overall buying experience was excellent. My salesperson made the whole experience easy. I'd go back and buy from then again and again.

I had a great experience with Mercedes-Benz of Westmont! David was my salesman and he did an amazing job to get me into the car that I wanted. I didn't feel any pressure to buy a car that I did not want. The entire staff that I came across and dealt with was very nice and friendly. The facility is also beautiful and well maintained. I'll definitely do business with them again!

Very accurate on time it took to repair and the cost.

We live in Cedar Rapids,IA and made the 4 hour trip to Westmont Mercedes because of Chris Robert's. Chris was very honest and didn't try to "sell me" like our local dealers. Chris helped us. Find everything we wanted as other dealers we trying to sell us what they had without the options we wanted. The dealership was amazing and not once did we get the high pressure sales tactics. Plus a dealership that spends the time to make sure you know how to operate everything on the vehicle, wow! We will be back to purchase our next Mercedes from Westmont. Thanks Chris!

I am very happy with my purchase. Also the staff is just incredible, everything is fast and high quality. Thank you very much to all the staff. Everything was at the highest level. Personally, thank you very much Sylvia.

Our salesman, Chris, did an excellent job as we purchased a used vehicle from Mercedes-Benz of Westmont! The entire process was smooth and efficient. We would definitely recommend this dealership.

I couldn?t be happier with the way I was treated. Everyone was pleasant to work with and if you don?t ask for Jim as your sales person, you?re missing out.

Very good service, professional and efficient . Job completed as promised.

Leased a vehicle that was a loaner that had an issue with charging. Kim and Valerie were very helpful and has a great attitude. Reply’s quickly to texts and questions

Excellent service at Mercedes-Benz in Westmont. Always gets the job done quickly. Brian Reed is my service advisor, always a pleasure.

Service rep made me feel like a mark! Working me to pay a large sum of money to tell me what was wrong with my car when I already knew! I felt like he was making a Portion of the repair bill. Refused to warranty a 2 month old battery that was faulty.

Everyone I've met at Mercedes Benz Westmont has been courtesy and had a great attitude. Shout out to my salesmen Jim Fico and Hasan. Extra thanks to Jim who makes sure that I am pleased and given the personal touch care. My car was serviced and returned to me quickly thank you.

They always are helpful and figure things out.

Received a brand new Mercedes loaner that was spotlessly clean and had 24 hours after completion call to return loaner.

Just moved to Oakbrook and needed service. Took care of car better than other dealerships I went to. Harry was really cool, and actually was interested in what he was doing. Will be taking all the Mercedez cars I got to these guys from now on for sure!

Sales person ?Al? was excellent!!!! No stone unturned and very patient.

Amazing Customer Service!!! When I spoke to Sylvia over the telephone I immediately fell in love with her energy. She was so accommodating to my husband and I. I met with her and the same day and was blown away. I was in the market for over a month looking for a car and of course due to the chip shortage it was beyond hard to find a car. I had encounter so many different sales representatives and so many different personalities during this process. It started to become a big headache. I’ve put money down on a car, but after dealing with Sylvia and Tom. I knew I needed to rethink my decision because I felt so welcomed working with them. After leaving the dealership, I texted Sylvia and told her I will let her know by Monday (little did she know I had already made my mind up I just needed to see if I could get my deposit back, HA!). She told me that she would was going out of town, but she will let Tom know, She was sure he would be happy to help me. I texted Sylvia on Monday and said, “let’s do it!” She welcomed me to the Benz family and most importantly she included me in her personal family by sharing beautiful picture of her trip. I just loved the way she was so tentative to me even out of town. Tom then stepped in and gave that same energy to me and worked as team to make sure I secure my dream car. I was just blown away at this point! Like this is just too good to be true! He was so happy to see me, and I was so happy to see him. He explained the process of securing my car and that I would hear from Sylvia as soon as she returns. Sylvia still reached out after I made my deposit and told me she will follow up once she returns. She returned and provided an eta in through the whole process she provided eta and was beyond professional. The day my car arrived she called and was just as excited as I was. She sent pictures and I couldn’t wait. The day of purchasing she was with me step by step. She made sure I understood how to operate the car and Tom made sure I had my cool Coffee mug to go with my car. 😊 I totally appreciate them! Looking for a car is not an easy process, but having a sales representative that makes you feel comfortable and valued makes it better. Sylvia’s and Tom’s customer service skills has gained them a lifetime customer. I’m happy with the car or my dreams, but even more happy with the team that I spent my money with. FIVE STARS HANDS DOWN!!!!!!!!!

Worked with Al DiGiannantonio, it was a very pleasant experience and probably the easiest, smoothest car purchase ever. Al was very knowledgable and worked hard to help me get what I was looking for - follow up has been fantastic as well. Happy new MB Westmont customer!

We purchased a used 2015 Audi-A3 on October 31, 2021 from Mercedes-Benz of Westmont, IL. The charges for this vehicle in total as shown on the retail purchase agreement was $28840.22. We put a down payment of $1840.22, and our lending bank wire-transferred the remaining $27000. We were way over-charged for Michigan tax and plates/registration on this vehicle in the amount of $976.62. This is the $890 charged for registration/plates plus the overage calculated amount for collected tax on vehicle of $86.62 (1646.22 dealer estimated and collected - $1560 actual tax). They were supposed to obtain our plates through their hired 2nd party company of NISSI, and have them shipped to us. I received a phone call on December 30, 2021 at 11:06AM from NISSI informing me that our DMV refused their paperwork because our driver's license pictures were too dark and that they would ship a check in the exact amount due and the paperwork to the closest DMV server in our area and that on Monday, January 3, 2022 I can go in and sign for my husband (since he works out of town and all paperwork has been completed according to NISSI) and obtain the plates. This is NOT how it went. I had to pay out of pocket $205.94 on January 5. 2022 (as this was my appointment date) in order to obtain the plates after jumping through hoops to get my husband's signature while out of town and get back before 6pm to complete this transaction; as they also refused the check that was sent because it was for too much money. We are owed back a lot of money and they are failing to rectify any of this! They need to be investigated for fraud and theft/racketeering/kickbacks. If they have over-charged us by $976.62 and then made me pay out of pocket unexpectedly for a service that was already supposed to be paid for, then I am positive they have lied and ripped off other customers, especially those from out of state like us! It took them 2 months to even let us know about the plates and registration being rejected and then now are refusing any kind of restitution. I suggest checking out their BBB rating before dealing with this place! I wish we would have!

We purchased a used 2015 Audi-A3 on October 31, 2021 from Mercedes-Benz of Westmont, IL. The charges for this vehicle in total as shown on the retail purchase agreement was $28840.22. We put a down payment of $1840.22, and our lending bank wire-transferred the remaining $27000. We were way over-charged for Michigan tax and plates/registration on this vehicle in the amount of $976.62. This is the $890 charged for registration/plates plus the overage calculated amount for collected tax on vehicle of $86.62 (1646.22 dealer estimated and collected - $1560 actual tax). They were supposed to obtain our plates through their hired 2nd party company of NISSI, and have them shipped to us. I received a phone call on December 30, 2021 at 11:06AM from NISSI informing me that our DMV refused their paperwork because our driver's license pictures were too dark and that they would ship a check in the exact amount due and the paperwork to the closest DMV server in our area and that on Monday, January 3, 2022 I can go in and sign for my husband (since he works out of town and all paperwork has been completed according to NISSI) and obtain the plates. This is NOT how it went. I had to pay out of pocket $205.94 on January 5. 2022 (as this was my appointment date) in order to obtain the plates after jumping through hoops to get my husband's signature while out of town and get back before 6pm to complete this transaction; as they also refused the check that was sent because it was for too much money. We are owed back a lot of money and they are failing to rectify any of this! They need to be investigated for fraud and theft/racketeering/kickbacks. If they have over-charged us by $976.62 and then made me pay out of pocket unexpectedly for a service that was already supposed to be paid for, then I am positive they have lied and ripped off other customers, especially those from out of state like us! It took them 2 months to even let us know about the plates and registration being rejected and then now are refusing any kind of restitution. I suggest checking out their BBB rating before dealing with this place! I wish we would have!

I thought Mercedes-Benz had shed the vestiges of their Nazi past years ago, and then I found myself at Mercedes-Benz of Westmont. The hyper-Christian rock music that was playing throughout the showroom was off putting enough (and I'm not talking about regular Christmas music like Rudolph the red-nosed reindeer or Bing Crosby, I'm talking about "Jesus saves, hallelujah, all praise Jesus" Christian rock). Nothing against that genre or those that choose to listen to it, but it makes me and many others uncomfortable. So perhaps not the best choice for a public-facing business. After sitting with a salesperson for almost 2 hours, everything seemed in order and we had the car picked out. There wasn't much negotiation thanks to Covid and supply chain issues, and the salesperson took my information and offer to the manager for approval. This should have been a quick and easy once-over given the aforementioned lack of negotiation. To my absolute shock and horror, the salesperson came back to inform me that the dealership refused to sell me a vehicle, and the manager refused to come talk to me because they were "too busy." To be clear, the manager knew nothing about me except my name, where I was from, and that I agreed to the asking price. He REFUSED to sell me the car, and he REFUSED to speak with me. So that was that. To be clear, the salesperson was friendly and more than capable; I don't believe this was their fault. They were ready to sell me the car! However, it's unfortunate and deplorable that they were forced to follow an order like that from a superior. This kind of behavior has no place in modern society. Do not support the hate-filled scum that manage this dealership.

I came in for a prepaid service to be told it expired a month ago and I had to pay another $600 to have what was paid for already. No warning, no consideration for the pandemic, nothing. Asked for a shuttle to be told I lived too far so I had to wait five hours to get my car back, after fixing my airbag recall, I will never step foot in there again. I can stay in the area to get mistreated.

Terrible service for a luxury car company. Kelli didn’t contact me with the status of my car until 4 days later after dropping my car, after she stated she would text me the day of when I dropped my car off. It’s a charge of $189 to find out what’s going on with your car if you decline their service(my check engine light was on). Kelli didn’t explain any details of problem but the price of maintenance was $5962.

Excellewnt

Very disappointed with my overall experience at this dealership. I was not made to feel like a valued Mercedes customer. I feel I was not given the consideration promised because my service advisor was not available during the pick-up process. I feel I was overcharged. My car was returned to me unwashed. I have written a email detailing the experience to Xaviar John/Service Director at this location. I don't recommend this dealer for sales or service.

Just shared my service comment

Excellent service and friendly staff

Staff was friendly. Mo was the sales person I worked with, and he was great. When my son and I went to the dealership, we didn’t realize the dealership had just closed for the day, but Mo was kind enough to let us in to do a quick look at a car I liked in the showroom. Because of his kindness, I made sure to work with him on the car that I wanted to purchase. The car was at another Autonation out of state, and Mo along with his GM helped make the transaction smooth. Although the car took extremely long to get shipped, I was aware of the possibility of the delay due to all the shortage issues with covid, so I was fine and I don’t think it was the fault of Mercedes Westmont. At the end it worked out… the car was beautiful, certified, clean and I was glad financing didn’t take long. My only suggestion to other buyers is, if you plan on financing, check out your rates at your bank first, as it may be lower. I had an approval from my bank but because of the shipping delay it expired, so I went with the dealership’s financing expecting it to be similar to my bank, but I was disappointed with the interest offered as it was higher than I expected. That’s the only part of the process that I was not happy with. However, the finance person was friendly. Overall, I would recommend Mercedes Westmont, and would refer my family and friends to checkout the dealership and recommend Mo.

Shannon is no nonsense, very knowledgeable, and very helpful.

Had recall work done. Brett helped a lot.

My husband and I went to Mercedes to purchase a car. We had an appointment sent with Raffi. After test driving a few cars, we went inside to start the process. Raffi printed out the MSRP for my husband and went to get numbers. He came back a few minutes later with a total price that was $10k more than the price on the MSRP. When we asked him about the price, he pulled out a few additional signed contracts from other buyers where he shows a listing price and the overall total being outrageously higher than the listed price. One example was a selling price of $117k and charging the buyer $125k and said they can just because. We walked out and ask we were leaving Raffi said to us “I guess Mercedes isn’t for you.”—what absolutely terrible customer service and what a degrading comment to make to any potential client. We left and went to BMW and just next door to them and looked at cars that were listed at a higher price than the Mercedes and the payment was less than what Mercedes gave us. Buyers- be aware of going into this dealership and them overcharging you for a car simply because they can! Go right next door to BMW of Westmont and see Paul for a much better client experience!

The entire purchasing process was enjoyable due to their pricing and services offered at the dealership. My sales person, Michael Moran, was absolutely the best I have dealt with in my 2 month search for a vehicle. I will be back as a highly satisfied customer.

Excellent sales & service. Always a pleasure working with Brett N.

I do recommend the Westmont location. PROS: Recall was completed as I waited. Very nice waiting area. CONS: My Sprinter RV is taller than the 9 foot entry door to service so arriving is awkward as I can't pull in the normal line.

Received an unusual warning on my dashboard, luckily near my Mercedes dealership. Service tech reviewed the message and was quite confident that a new battery was needed on my six year old auto. It was mid afternoon on a Friday..Replacement would take a few hours. could not wait, no available courtesy cars, chose the option to be driven home and picked up on Saturday. Not wanting to rush a repair, was pleased to pick up the next day, car performs much better.

Came in for repair, although I didn't wish to complete all the work that was needed. The customer service was superb. Ask for Brett in service you won't be disappointed.

I had a great shopping experience. The response was quick and personalized and detail. They found the best car for me and shipping from Chicago to Miami was awesome, fabulous quick and accurate. I love Mercedez Benz. I have 3 of them.

My certified Mercedes glc 300 was put in the shop for basic stuff that should have been taken care before purchase! I would not purchase a car from here. They have been very rude!

Thank you service staff for taking great care of me and my car.

Been getting cars for 6 years now, finally purchased this year and the process couldn’t have been any easier without the attentive help and kindness of Sylvia and Tom.

They are very professional and they make you feel welcome.

Michael at Westmont located a new car for me during the car shortage caused by the pandemic. He kept me well informed during the process and shipped it to Texas for me. Great customer service always from Mercedes of Westmont.

For the first time in 12 years I got really bad service. Had trouble getting someone to intake my car even though I had reservation. I called three times to see if my car was ready after 2 o?clock when my car was taken in the night before for routine A service. Never got a call back. Manager blamed that on the fact they are down one service person and blamed the government for that problem. Hopefully, they can hire one person who wants a job to help them out. My last two cars were bought at this agency. Still like my salesman.

When I discovered at home I had left my garage door opener in the loaner car, although most folks had gone home, the young porter went to look for it. He did find it, so I was able to go home and put my repaired car in the garage. Many thanks fir that extra effort.

Saw the car I liked on the app and emailed the dealer with few questions, Chris replied very quickly and answered all the questions I had almost right away. I went in there to look at a car, ended up liking it and purchased it same day. Overall process was pretty quick and painless and was kind of a pleasure to work with them. Traded in my old car and forgot t my wife’s sunglasses in the trade in, my fault . I called and emailed Chris 20 minutes after I left the dealership, no answer... I emailed again next day and finally I get a lazy reply “ I got the email, will check and let you know”. So now, 5 days later still no answer. I emailed again today and still no answer. The car was literally parked 40ft away from the salespersons desk, wasn’t that hard to check. It’s really not about the sunglasses, but what was a pleasant experience turned into a disgust of how the customer is treated after the sale.

My rating is the result of my Service Advisor, Brian Reed, who always has gone above and beyond in providing outstanding Customer Service over the past 5 years that I have known him! Brian is a true and honest professional who addresses each concern with integrity and with solutions that achieve maximum satisfaction of my vehicle?s performance. Brian is a true asset to the Mercedes management staff!!

Saw the car I liked on the app and emailed the dealer with few questions, Chris replied very quickly and answered all the questions I had almost right away. I went in there to look at a car, ended up liking it and purchased it same day. Overall process was pretty quick and painless and was kind of a pleasure to work with them. Traded in my old car and forgot t my wife’s sunglasses in the trade in, my fault . I called and emailed Chris 20 minutes after I left the dealership, no answer... I emailed again next day and finally I get a lazy reply “ I got the email, will check and let you know”. So now, 5 days later still no answer. I emailed again today and still no answer. The car was literally parked 40ft away from the salespersons desk, wasn’t that hard to check. It’s really not about the sunglasses, but what was a pleasant experience turned into a disgust of how the customer is treated after the sale.

Leased new GLE 350 from Tom Flessor. Second vehicle we bought leased from Tom. Recommend Tom for new buyers at dealership.

Always an easy and classy experience. I am always handled like a ViP but then again, so is everyone else!! I use Kelly for service in Westmont and the service manager Chris in Naperville. They are always concerned with the best coarse of action to keep my wheels in tip too shape.

Our experience started out well. We found a vehicle for a good price that we absolutely loved. We flew into Chicago to pick up the previous loaner vehicle which had only 5000 miles on it. During the initial inspection nothing was noted as being at issue. One of the reps helped us set up the ME app on our phone and linked to the car, when it didn't immediately connect we were told that it might take a little time. All Good right? We drove the 400 miles home and when got there noticed a bulge in the right driver side tire. The Bulge was in such a location that it was simply blind luck that we saw it. Since we had not hit any debris or any huge potholes. We had a tire place check it out where they determined that the Bulge was most likely cause by an internal defect to the tire. When we reached out to Mercedes-Benz of Westmont we were basically told you SOL that they never would have allowed it to leave the shop that way, so contact that the tire manufacturer. Additionally the ME app that was linked to the car never synced - so still doesn't work. Westmont could have had a customer for life, but there Cavalier attitude on the tire that could have blown out and killed us ruined that chance of that!🤬

Harry was very helpful and clearly explained the work needed. He?s a great listener and gave the technician detailed notes on the issue the car was having.

Clean and Excellent Environment, operations running smoothly and efficiently

Just Purchased a GLE -350, Love it :) Good price, Great Service, Excellent service. Thank you David Legner !!!!

Everyone is always very pleasant. I trust there opinion when it comes to servicing my car.

Excellent and timely service done on my E550. Replaced parts under warranty at no cost.

Experience was great with salesperson until the manager said I had to take the car home that day and could not wait until the weekend. He eventually agreed with me and the sale went through

Timely, efficient , pleasant, courteous, professional Tom Flessor is the best!

I had to have a part replaced, and they squeezed me in multiple n a busy Saturday so I didn’t have to miss work. The replaced the part quickly, the cost was very fair. I will not have my car ever serviced anywhere but here.

I have purchased cars from several dealers in Illinois and Wisconsin. Mercedes Benz of Westmont is by far the best dealer I have worked with. Sylvia is fantastic. (purchased two cars from her and already discussing a third purchase). She knows her stuff, she is interested in taking care of the customer in the best possible manner. I would purchase a Mercedes because of her. The service team is good and communicates well with the customer as to the status of repairs, etc. I highly recommend this dealership

I was very disappointed with the paint on the front of car it had spidering in the paint, stone chips and curb rash. I called the dealer and he said that was it. Another words except it. I spent a lot of money for the car and I?am not happy with my expierence with the dealership. I understand it was used and have except and few chips etc put not what the front look like. It is to bad was happy until this experience.

Overall good experience, just wish they had a loaner

Great experience with sales rep . Knowledgeable, friendly and accommodating.

Shannon was efficient, answered my questions and was very pleasant. Happy that Shannon took care of my appointment for service-well done.

Great customer service and friendly staff. Nice place to do business with.

Was attended in a timely manner and had to buy a new tyre with 10,000 miles on it, as it had a small nail, which lead of loss of 2 lbs of air per day. Got an identical tyre and all is well now. This was my second visit to this dealer, first was for the annual service on my new Mercedes and now. On the whole, the service advisor and staff were very good

They changed their loaner vehicle policy for warranty & extended warranty clients. They now charge a per day fee ( plus fuel, IPass, etc...) instead of including it as part of the overall client experience. Also if you need/want a loaner vehicle you need to wait 2-4 weeks to set up your appointment for service.

Repair estimate on an older ML. While used car value have increased decided to delay suggested repairs.

Had been told this would be an 8-9 hour job, but when we arrived told it would only take about 3 hours. Didn't understand the confusion

Absolute worst customer service. Had my 2021 GLE 53 towed there by MB Roadside Service since it was dead. Barely and update into status after 24 hours. Even went to dealer and service depot was empty. Finally talked to Harry, my service advisor, asked to be kept updated and that I need a loaner. That was on Tuesday. Today is Friday. Called and left multiple messages and heard nothing back. Head of service dept was out, the dealer GM is on holiday, (or vice versa). It’s 9pm on Friday and never heard anything. This is literally worst customer service by any dealer I’ve ever seen. By far.

Fast service, showroom and waiting area was clean and quiet. Employees are nice and friendly. Overall, Shannon is great!

Very pleasant and they were professional. Would highly recommend

Worked with Earl, he did a fantastic job and went the extra mile, would definitely recommend anyone to stop and talk to him if in the area and looking for a luxury vehicle!

While I was driving in my neighborhood, suddenly I had a problem with my new car and stopped by at the closeby Westmont Dealership. They immediately offered help and took the car to the service. I was on my way with a loaner in minutes. I appreciated the politeness and helpfulness of Brett, who assisted me.

I was taken care of immediately. Great service and I was on my way in an hour. I’ll be back.

The absolute worst customer service ever! I wouldn’t recommend a dog to go there!

Every time I visit, I leave with good feeling.Well organized and professional.

We visited the Westmont dealership for a Mercedes Benz recall item. Our service advisor, Brett, is the best. He is always friendly, thorough and competent. Our loaner was waiting for us and the repairs were done timely. Recommend you work with Brett if you visit this location. But I really wish that they would get back to the days of cleaning the car when its been in for service. Requested it be vacuumed and that did not happen AGAIN!

After more than 20 years at this dealership, it is still always good and courteous service.

I would certainly recommend Westmont Mercedes!! The Service Dept is excellent especially with people like Rob Razik. He is professional honest and reliable!!

Brian Reed along with the entire staff over at MB Westmont are Top Notch. They are true professionals and really know how to excel in the realm of customer service. I wouldn?t take my business any other place. YOU ALL ROCK!

They were very thorough and friendly. They answered all my questions