Recent Reviews from Mercedes-Benz of Westmont

Awesome experience and I will definitely recommend to my co workers and friends. Earl Sklar was absolutely terrific.

I went to dealer wanting to purchase a vehicle they tried to charge me 10,000.00 dollars over asking price to put in there pockets I agreed to give them 7500.00 dollars and they told me no and kicked me out of there store. Worst service ever I was ready to purchase a car and they treated me as if my money was no good.

Sales team (Sylvia and Tom) are outstanding - true professional’s

Tom from used car sales, he is not welcoming at all, and he didn't answer my questions when I asked him a few things about the pre-owned GLC43, which is available in their inventory. He was not ready to give any sale agreement even though I was interested in buying that car. AVOID THIS PLACE If you'd like to keep some of your self-respect.

The whole experience purchasing my first car was amazing! They were consistent and quickly responded to any questions I had. They accommodated to my needs and made sure I left with my brand new car as quick as possible. Would recommend to others!

Had a problem with this location st first but after leaving a bad review I was told to talk to the general manager which I did. Jason, the GM of this location, was super helpful at getting my problem resolved and he treated me with respect and gave me an explanation for my first experience here. Honestly after talking to him I without a doubt will come back to this location and give them another chance. Thank you again Jason, I appreciate your help!

Legit. Reliable. Fast. Will definitely upgrade at this location.

Truly a OUTSTANDING customer service experience. No pressure, flexible pricing and a sales person who listened to me.

Maybe I will get your attention through here. I have been trying to get in touch with someone in Finance department as we have recently refinanced our vehicle and cancelled extended service option. Was directed to Salah, Mohammad , emailed him few times he replied in about 3-4 days, which is fine, I understand sometimes we all get swamped with emails and calls. Last email I send was on Thursday (May 5th), checked with him few days ago to see if he received my email, still no answer, no call or anything. It's been 8 days now :) Your customer service is totally less than 1 star!

Al was the best. He went over every little detail to the best of his knowledge of how the vehicle operates and etc. He was very thorough. Ask for Big Al if u ever in the business of buying a Mercedes’ Benz from the Westmont location. He will not disappoint.

Check engine light pops up on my 3 month GLS 450 , tried to call service but no one picking up. I’ve been 1st in queue for 30 min but no luck . Super ignorant dealership.

My Mercedes-Benz of Westmont always provide friendly and professional service. The staff is trained to provide quality service. The type of service you expect from a quality, classy car dealership. I always walk out with a smile and although I live in Chicago I look forward to coming out to Westmont to see my Mercedes Benz family.

Great experience, easy transaction, good deal! David Legner Is great, very professional, pleasure to work with. We bought a van with a good deal. Very happy with our car. We had wonderful experience. Definitely coming back to purchase another car. Thank you David !!!! You are great! Great costumer service.

Earl Sklar is the best automotive sales person I have encountered in my life time. Thank you Earl for a great experience!

This was my best car purchasing experience ever. My Sales Agent (Jim Fico) was great to work with and maintained a "no pressure buying experience." Very happy with the transaction so far. I will definitely recommend the dealership to friends and colleagues.

I give 5 stars because my salesperson was knowledgeable. He was able to find me the perfect 2022 Mercedes, that fitted my personality perfectly. Unfortunately, my vehicle sunroof was damaged. We both discovered it when he did a final check of the vehicle. He appeared to be very upset about it, and made sure that my vehicle was serviced as soon as possible. It’s been a day now, and unfortunately, my automobile is still being serviced. Hopefully, it will be fixed soon; so, I can have my full awesome experience of purchasing another luxury vehicle.

Took my car in for service. Kelly - Service manager and Earl, my sales rep were both very professional and courteous. Was check in quickly and since my vehicle has some factory recalls, they both hooked me up with a loaner and I was out within 10 minutes. They fixed the vehicle and called me for pickup. Again, the check out process was quick and painless. As the vehicle was still under warranty, no bill and was out of the dealership within 5 minutes. They explained me what was done to the vehicle and I was a happy customer. Also, they gave a quick wash and my vehicle was cleaner than when I dropped it off. The entire staff at MB of Westmont has always been very polite and helpful. Specially sales rep. Earl.

Out here today at 2pm great weather for 20 mins waiting for someone to talk about a a few cars. All those 6 people in there look like they came here to talk to each instead of making sales. What a shame, went to Audi to see if it’s any better but it’s looking about the same

Always prompt and efficient service, friendly staff and clean facility. Go out of their way to ensure repet business.

I trade my Maserati for Mercedes and salesman was obligated to come to my home to gets 2nd Maserati key and bring me 2nd key to my Mercedes. They never did it and when I went up there to trade keys they told me that a salesman is not with them anymore. Now they do not answer my calls and looks like I lost my Mercedes 2nd key. I file an clade to Mercedes of USA and Im waiting what they may do.

Great service, staff is amazing. Thank you, will be back.

Everything was ok. Customer service, repairs and parts department was excellent.

Sylvia and her partner are amazing. They were professional and trustworthy. Also very welcoming, understanding and personable. The place was clean. I will definitely reach out to them for my next purchase.

Great service! personable and conpressionate service advisors. I felt like they cared about my experience and wanted me to be more than satisfied.

I must admit in the past customer service at the dealership was lacking. I’m so happy to have found Valerie Campo! She’s a ray of sunshine for customers looking for old fashioned customer service that our country is now lacking. She was so kind and helpful. 5 starts to Mercedes of Westmont for having her on board!!

I couldn’t ask for a better Sales Person like David. I will be back to purchase another vehicle. Thank you

Thank you Westmont Mercedes for the impeccable service provided. I also want to take the time to thank Westmont Mercedes for installing the amazing new Starbucks coffee machine in the waiting area!!!!!!!!!!!

Great service, easy scheduling of my appointment, great service advisor. Cost of my maintenance was explained before I left. Work was done in a relatively short time. Couldn’t be more happy with my vehicle and the dealership.

I had an amazing experience purchasing my car from the Westmont dealership! I was updated very promptly where my car was as it made its way over to the US from Germany. A special shout-out to Michael Moran who made the entire process very seamless!

Had a pleasure to work with Kimberely Cager, she made this process absolutely perfect and nice, so an overall experience is super wonderful, totally recommend them! Thank you!

I have been a past customer for the last 15 years and truly appreciate all the help, honesty, customer service and friendship that Chris Seamans and Earl Sklar have continued to provide for me. Without them I would not have made these past purchases.

WESTMONT Mercedes’ used to be a class A dealer and for some reason this all changed. I gave them four stars since I will ONLY service my vehicles there but will never buy from them again. Something changed for the worst on the sales floor and that must be looked into.

Great service team. Always on point and on time.

Mike Moran was our sales specialist. Great service & smooth transaction. Chris in finance took good care of us also.

I have been getting my car serviced at MOB of Westmont for almost a year now and the service is impeccable, the staff is attentive and courteous. Harry in Service has been my go to and is very knowledgeable with the MOB product and also accommodating to meeting his customers needs. I recommend this location to all. They have a loyal customer in me.

Rob Razik was great to work with and my car was ready on time! Thank You,

You must see Sylvia Dziuba o ce you get there. She gi es excellent service. The best

Service appointment was easily scheduled and no wait time in getting car registered with rep. All maintenance work was done and mechanical issue fixed as requested and our delayed pickup time was accommodated. Couldn’t have been easier.

Excellent service as always! Timely communication, good flexibility, and friendly customer-first approach.

Thank you Jason Saxton and Mo Khalil. They were attentive and professional. Thank you for making our experience a positive one. We were always informed every step of the way as our GLC 300 2022 was in route for delivery. I also felt they went an extra mile in making sure we felt appreciated and happy customers. I feel very happy with my new Mercedes-Benz

It’s always a pleasure to have my car serviced at Mercedes Westmont. Friendly knowledgeable service personnel keep you informed of cost and time needed. Alternative transportation is available upon request. I highly recommend this dealer.

Brett was an informative service provider, called on all repairs

From start to finish, we had an exceptional experience. Sylvia was very thorough with reviewing all our options and was exceedingly knowledgeable about the details of our vehicle. She truly made this a great experience with her advice - she was a pleasure to work with!

Prompt accurate service. Service advisor Keli was incredibly helpful and took the time to explain everything!

Timely and courteous and efficient repairs. I would recommend to my friends.

People are friendly and feel that the service is good

Sylvia and the team at Mercedes-Benz of Westmont were a pleasure to work with .Silvia and GM Tom was the best with great customer service. Very difficult to find a dealership with such honest and approachable staff. The entire team provided outstanding customer service. Thank you! Silvia was amazing with the help of purchasing our new Mercedes Benz 2022 GLS450 AMG 😍 Sylvia keeps you informed every step of the way on the progress of your vehicle's production, shipping schedule and delivery date to the dealer. Finalizing the transaction was quick and simple. Great customer service led to an outstanding experience. Thank you Sylvia and team.

We had a wonderful experience at Mercedes-Benz of Westmont. They are helpful, not pushy, and knowledgeable. I went in to see a certain car, and when I realized it was too small for me, they showed me several other options in my budget that were better suited for my family. Jim Fico was great to work with. He was so accommodating and gave us a truly great experience. We will 100% purchase from them again.

Routine repairs--replace running light, tighten muffler brackets to eliminate noise. Pricy (over $1,100) but good service.

I recently brought my ML 350 in for oil change and all points check. I did receive a curtesy car to use while my car was in overnight to finish up. That is ok as I would rather shop takes it's time to check everything very good. My service Rep was Valerie and she was very knowledgeable about the vehicle. She was also very nice and personable. I also got to see my salesman Earl, and as usual he stops to say hello and to make sure everything is ok with the service I receive. I do plan on purchasing another vehicle from him in the near future. These two people are my to go to persons at that dealership. I do not mind the 30 minute drive to get there. Even if there was a closer dealership to my house I would still come to Westmont. I look forward to my next visit. Thanks, Uncle Mike Kaput from First United Realtors.

Shout out to Kelli for keeping me updated with the status of the car repairs.

Truly an amazing experience wonderful team came in and right away they treated me like family Mohammed Khalil Was very helpful and Walked me step by step into my new Mercedes I would come and shop here if anyone is interested in a vehicle especially go ask for Mohammed Khalil. Also the finance manager Moe was very helpful and walked me through everything. AMG > BMW

First time here but staff was friendly and fast.

I can write a book about my experience but I won’t. What I will say is this is my very first Mercedes Benz (affectionately called Hercedes Benz) and my sales person Kimberly was absolutely amazing. She was knowledgeable, patient, and honest which is not the norm for dealership. Thank you Kimberly for breaking the status quo for dealership when it comes to women. I truly enjoyed our time in getting me prepared to be a first time Hercedes Benz owner. From the beginning to the end on 26 March 2022 the HAPPIEST DAY OF MY LIFE ❗️ Thank You Guana Stamps Proud Owner Of A 2021 C Class Hercedes Benz

I recommend to everyone!!!

You are always treated as the #1 customer here. True customer service that goes above the others. From sales to service.

The Service Area is great to deal with. They are very fair and I trust them completely. Everyone is friendly and the technicians do great work.

Always great experience. Staff is knowledgeable. Clean facility

The sales person was excellent she went over all details paperwork explained every thing from interest rates payments warranty. it was just a great feeling knowing that she treated my wife and I with a lot of respect. I would go to that car dealership again

Very good service and very reasonable price!

Having to purchase a car in a hurry and unexpectedly after my car being totalled in an accident, Kim A. made my car buying experience phenomenal, excellent customer service, had great patience, wonderful personality. I will purchase again in the future from this dealership.

Purchased my car from this dealership. Even though it’s a 40 minute drive and there are closer dealership It’s worth the drive. Valerie in service was extremely helpful and honest not trying to up sell the service. Than you Valerie!

Brian is an awesome rep to work with. Prompt, no ambiguity on what is needed and realistic recommendations vs overkill services,

Great job thank you very much. Excellent customer service

Ok friendly people sales lady who greeted and took care of us!

I had a really good experience and i would recommend this place. Stuff was very professional. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

This is the fourth time I’ve purchased a car in my lifetime and it was the smoothest purchase , Kimberly was an amazing person to work with. She got me in and out with a brand new car. The whole experience was overall great very funny and cheerful. No that’s the kind of service everyone needs.

Arrived fifteen minutes before my scheduled appointment. Ron was right there to assist me out of the car. Asked me to go to his office and wait a few minutes. Before I knew it he was back. Checked the status of my car gave me an estimated time and asked if I wanted to wait. Of course I agreed. After waiting for about two hours I was given the news about my repairs. Not good but acceptable. He got me a loaner, and in a few I was on my way home. Day two, received cal, car ready about 9:30, total due, arrived at 9:30, turn in loaner, received 10% discount, payed cashier, exited premise and said see you next time.

Brought my GL350 in for routine service and was once again impressed with the thoroughness of the service staff. Dominic is wonderful with his expertise and willingness to make my visit as painless as possible. Kudos to MB-Westmont. Again brought my car to Westmont for service. Shannon Patt was very thorough, thoughtful and helpful. I have been coming here since I bought my first car from them in 2014. Each time the positive experience reinforces my decision to continue servicing both of my Mercs at Westmont.

Al D was incredibly friendly & super helpful. He educated me on the different models of cars and the process was extremely smooth & quick! Thank you Al for your help & exceptional customer service!

Al D was incredibly friendly & super helpful. He educated me on the different models of cars and the process was extremely smooth & quick! Thank you Al for your help & exceptional customer service!

Service work was completed in less time than we were told.

Great streamlined vehicle purchase.

They make you feel at home, excellent service and employees

Great advisor experience. Vale was on top of all things. - One star on the cashier not sure where they found her.

Wonderful service, friendly people when you call for help. The service to get you back home , and pick you up when your car is ready. The care that is given for your lack of understanding the new (wonderful things your new car can do) toys that the car can do , conformed, music, direction help, road problems, ( and send help) . When you drive a Mercedes Benz you know there are toy programs build in to help the driver for their safety.

Valerie want above and beyond to help me when my car was at the dealership for repairs

I have been coming to this dealership for all my major repairs for at least 7 years.. they have always been courteous and helpful and transparent in their pricing. They also do excellent inspections upon any service... in my recent visit Shannon was my service advisor and she was absolutely excellent!!!

Repair of my brakes was very good. They told me that would get me a ride home by Uber or Lyft and the dealership would pay for it. I waited 20 minutes and nothing on my phone about a ride. I contacted lift and got my ride home in about 5 minutes, but I had to pay for it.

Very professional. All recommended services were said to have been completed. The service was completed within the promised time.

Took my ML 550 in for three significant repairs totaling $5500.00. As always Kelli Christensen took care of me. She called the warranty company that Mercedes Benz of Westmont sold me. They covered everything as always. Three words of advice. Go to Mercedes Benz of Westmont for sales / service. Ask for Kelli. Buy their extended warranties. Mercedes or third party. Sincerely, Dan O’Neill

Was checked in on time, gave me a ride home and then picked me up when it was time to retrieve my car!

I just purchased a 2016 vehicle and my Sales Associate Kim A. was the best. She went out of her way to help me with the whole process. She took her time because, I never bought a car before. Being an older person, she made it so easy. Kim A. is a great Sales Associate very knowledgeable. I will recommend her to friends and family. Thanks again Kim.

Great Customer Service, Jason Saxton is very Attentive to his Customers.

I inquired about a particular car & the salesperson was very professional. I typically use this dealer for our cars for service and have purchased from them in the past. I ended up finding a different color at another dealer.

I purchased a Tesla Model S at Mercedes of westmont travelled all the way from Portland, OR! Because I trusted the Sales man Hassan and very professionally explained everything to me! If you ever wanna purchase a car at this dealer Hassan is the man don’t hesitate 👌

I recently moved nearby this location. I’ve been going to another location before and was hesitant to go try this dealership for service. I honestly had a great experience. Very friendly staff and responsive when asked questions. I will definitely be back here for service.

Best service experience ever from Shannon. she deserves a raise. she went over and beyond with the servicing of my vehicle to assure things were under my warranty, making calls, keeping updated. Her assurance made me feel calm and confident.

Very friendly and courteous they have provided a loaner car if needed

Dropped of vehicle and Harry was direct and clear what would be done to my vehicle and when it will be done. However, It took a little extra time than expected. When I walked up to cashier, I signed the paperwork and was on my way. Great customer service and quality of work done at M-B of Westmont! Will bring my car back for sure.

Mercedes Benz of Westmont was absolutely amazing! The staff my sales rep Kim Avino and GM Ken was the best with great customer service. Kim was amazing with the help of purchasing my new GLC-300. I would recommend everyone to purchase from them. A smooth and fast process!

Super fast and clean.

I always take my car to the Mercedes dealer in Westmont to get serviced and every time I get exceptional service. The service advisors are always polite and very professional. I’m always accommodated with a loaner car so I’m not inconvenienced while my car is being serviced, and my car is normally done within one day! Brett Nordemeyer is one of the best service advisors!

Hasan Muratovic, is my new go to guy whenever I need a new or used vehicle. Honest, upfront and very likable, he is truly a good person.

Very courteous, helpful and explained well about what was needed for my car. Very satisfied. Thank you.

I did not go into the dealership They picked up my car

Quick and friendly service on my vehicle. Great communication and support from staff!

Al DiGiannantonio was certain to meet my wife's desires and expectations in her new GLC. He was sure to keep us updated for the entire shipping process and handled our new purchase with ease.

The buying process was extremely difficult. The dealership initially insisted on using a third party notary since I was purchasing from out of state. I suggested signing the paperwork at my local AutoNation dealership but was told that it had to be done by the third party notary. After four days with no contact from the notary, I contacted the General Manager. He was extremely helpful, and the paperwork ended up being overnighted to my local AutoNation dealership. If this had been done from the beginning as I had suggested, the process would have taken considerably less time. I am extremely happy with the vehicle, although I've only had it for two days. The salesperson was extremely helpful and accommodated all my requests for pictures and videos. AutoNation should work to streamline their out of state buying process, since this is a big part of their business and will only continue to grow. Also, CarMax offers shipping, but with AutoNation I had to arrange and coordinate the shipping myself. If AutoNation wants to increase their market share in online auto sales, then they should work to have shipping options available for their customers. The people at the dealership were great, but the processes were extremely frustrating.

Excellent customer service. Sylvia was always keeping me informed on the status of my car.

My SUV was involved in a collision on 12/10/21. It was towed to the dealership to be repaired. Little did I know it would take three months before I was able to see let alone drive my vehicle again. The delays were caused by a combination of the insurance company requesting as many after market parts as possible in conjunction with the supply chain issue. My service advisor Shannon was a true pro at keeping me informed via texting about the process. I never once had to wait several days to hear back from hear. The dealership should be very proud to have an employee of her caliber. She's a true asset to the organization.

Great used car buying experience! Hasan was great to work with.

Al DiGiannantonio was certain to meet our desires and expectations in our new GLC. He was sure to keep us updated for the entire shipping process and handled our new purchase with ease.

Excellent customer service! I worked with Mohammand K. He was sooo professional & Hard Working!! He helped me secured another car in my business name!! Thank you!!

Sales person Mohammed Khalil accommodating and knowledgeableknowlegabl

Al DiGiannantonio was certain to meet my wife's desires and expectations in her new GLC. He was sure to keep us updated for the entire shipping process and handled our new purchase with ease.

Professional all around with a great service manager. Harry Arroyo exceeded expectations and I will be working with him and Mercedes Westmont going forward.

We have recently purchased MB's from Westmont and sister store Naperville, both dealers were easy to deal with, fair in pricing and exceptional in customer service, I would personally like to thank GM Jason at Westmont and Salesman Mark at Naperville. Thank you for all your help and thank you for bringing us the finest in automobiles.

Very courteous and friendly staff.

Kimberly C was a pleasure to work with- helpful, professional, and not pushy. I got the perfect car stress free. I will definitely recommend Kimberly to anyone looking to buy a car from this dealership.

Great service!! I enjoyed my experience. Michael Moran was absolutely wonderful to work with.

I am amazed at the quality of customer service I received at Westmont Mercedes! Michael Moran treated me with kindness and respect that I did not receive at other dealers. He did everything I could have hoped for in making my dream car a reality! I cannot thank him enough for being so awesome. While I was at the dealer, everyone was making my experience the best I have ever had. The positive attitude was above any expectation I could imagine. Thank you Westmont Mercedes for making my purchase the most enjoyable ever! Sharon Egger

Sales dept. Sylvia Dziuba best sales rep ever and service advisor Shannon full professional person Thanks You for everything.I recommend this dealership for all mercedes owners.

My overall buying experience was excellent. My salesperson made the whole experience easy. I'd go back and buy from then again and again.

Came in to get a headlight replaced and they took me without an appointment. The process was quick and smooth. They even washed my car. Thank you!

I had a great experience with Mercedes-Benz of Westmont! David was my salesman and he did an amazing job to get me into the car that I wanted. I didn't feel any pressure to buy a car that I did not want. The entire staff that I came across and dealt with was very nice and friendly. The facility is also beautiful and well maintained. I'll definitely do business with them again!

I had a great experience with Mercedes-Benz of Westmont! David was my salesman and he did an amazing job to get me into the car that I wanted. I didn't feel any pressure to buy a car that I did not want. The entire staff that I came across and dealt with was very nice and friendly. The facility is also beautiful and well maintained. I'll definitely do business with them again!

Very accurate on time it took to repair and the cost.

We live in Cedar Rapids,IA and made the 4 hour trip to Westmont Mercedes because of Chris Robert's. Chris was very honest and didn't try to "sell me" like our local dealers. Chris helped us. Find everything we wanted as other dealers we trying to sell us what they had without the options we wanted. The dealership was amazing and not once did we get the high pressure sales tactics. Plus a dealership that spends the time to make sure you know how to operate everything on the vehicle, wow! We will be back to purchase our next Mercedes from Westmont. Thanks Chris!

Kimberely worked hard to make our purchase a positive experience. We waited many months for our vehicle and she stayed in touch and provided updates. She also got us the best rate for financing. She is an upbeat person and has a positive personality to work with.

I am very happy with my purchase. Also the staff is just incredible, everything is fast and high quality. Thank you very much to all the staff. Everything was at the highest level. Personally, thank you very much Sylvia.

I brought my vehicle in for scheduled maintenance, and my overall impression is that the service department runs a thoroughly professional operation. Everything from the scheduling, intake, loaner car, on-time completion of the work went smoothly.

Appt was for 7:30am was out by 8:30am. Love it! Highly recommend coming here to get your car serviced. Great customer service.

Our salesman, Chris, did an excellent job as we purchased a used vehicle from Mercedes-Benz of Westmont! The entire process was smooth and efficient. We would definitely recommend this dealership.

I couldn?t be happier with the way I was treated. Everyone was pleasant to work with and if you don?t ask for Jim as your sales person, you?re missing out.

Very good service, professional and efficient . Job completed as promised.

Valerie was helpful. Very nice

I couldn’t be happier with the way I was treated. Everyone was pleasant to work with and if you don’t ask for Jim as your sales person, you’re missing out.

Earl was helpful from the start of the buying process to the finish. In fact, everyone we dealt with at Westmont was great to deal with. They made this purchase easy. We will definitely be back!

My customer service rep Kelli was no help! My car was in the shop 3 weeks. I was never offered or provided a loaner, no one never called about the progress on my car or returned my calls. This was very poor customer service. ( No one answer the phone )

Leased a vehicle that was a loaner that had an issue with charging. Kim and Valerie were very helpful and has a great attitude. Reply’s quickly to texts and questions

Excellent service at Mercedes-Benz in Westmont. Always gets the job done quickly. Brian Reed is my service advisor, always a pleasure.

The Service Dept and the Service Agent, Valerie, were great. However, the free vehicle wash was not worth the wait; didn't wash the tires or rims, dirt smudges on the interior. I will request no wash if I go back for service. Additionally, I think the service dept should offer protective seat and steering wheel covers, to protect the interior surfaces from soiling.

My buying experience with Mercedes-Benz of Westmont was beyond anticipated. Mohammed Khalil was overwhelmingly professional, patience, calm and exceptional. He answered every concern I had, and encouraged me to test drive several different models so that I could choose which one was the best fit for me. Mo was super nice and extremely knowledgeable. Sam and Christina were fabulous, as well. When I finally made my purchase, the whole staff was just as excited as I was, including sales rep, Kimberly. What a great staff. I love my new Mercedes-Benz.

Silvia was extremely helpful with my vehicle purchase. I called before going to see the car and by the time I arrived, it was freshly washed and ready for me. She made me feel extremely welcomed. She had me in and out in about an hour and a half! Best service I've seen. Look forward to having continued business here.

I live quite a ways from Mercedes Benz of Westmont, but I always have a good experience when coming to get my car serviced so that makes the long drive a bit easier. Valerie was especially awesome during my service call with her these past few days that we’ve spoken.

As a followup: I had my one year service on my GLS completed yesterday. Again, like my purchase, everything was Great! I was notified that my vehicle was scheduled for service. No issues in making my appt, getting a loaner.. Shannon, my service rep, explained what was to be checked, results and all notifications from her were timely/concise. Flawless service Appt. … We purchased a GLS SUV from MB Westmont. The team of Sylvia and Tom were extremely professional, knowledgeable and most importantly, listened to our needs and concerns. Sylvia, our primary salesperson was Great! She was very friendly, answered all our Qs, and kept us well informed throughout the entire process -from order through delivery. Thumbs Up!

Jim from the sales team was great and made my CLA250 purchase seamless and positive! However, when it came to finance, Mo from the Finance team was extremely UNPROFESSIONAL and treated us like he was doing us a favor. He was EXTREMELY RUDE and made us feel like we were at fault for buying a 50K car from him. I love my car and the Benz brand but I would NEVER BUY another vehicle or service my car here . I have to buy another SUV but I would rather go to one of the showrooms up north. AVOID THIS PLACE If you'd like to keep some of your self-respect.

Service rep made me feel like a mark! Working me to pay a large sum of money to tell me what was wrong with my car when I already knew! I felt like he was making a Portion of the repair bill. Refused to warranty a 2 month old battery that was faulty.

Kimberley C made my car buying experience wonderful. She was professional, kind and not pushy. She helped to speed up the process when I wanted things to move along quicker and I found exactly what I wanted because of her customer service! Very pleased with my purchase and my experience.

Everyone I've met at Mercedes Benz Westmont has been courtesy and had a great attitude. Shout out to my salesmen Jim Fico and Hasan. Extra thanks to Jim who makes sure that I am pleased and given the personal touch care. My car was serviced and returned to me quickly thank you.

Great service. Adviser was very knowledgeable told us how long it would take to complete work. Work was done in the time frame he told us. Great work.

Went there to get a Mercedes specific coolant. The parts person was very nice and helpful. Better experience overall than the dealer in Hoffman Estates and Barrington.

They always are helpful and figure things out.

Received a brand new Mercedes loaner that was spotlessly clean and had 24 hours after completion call to return loaner.

Had "emergency" as my car would not start consistently. Brought car in on a Monday morning without appointment. Service person Harry Arroyo handled needed service quickly and followed up with me. keeping me informed as to status of repair. Kept car overnight to make sure problem was resolved. Harry was thorough and I will request him whenever I need service at this dealership.

As has been the case for over 30 years, Westmont Mercedes Benz provided excellence service, on time and actually charged LESS than quoted! Well done.

Great service and clean car.

Just moved to Oakbrook and needed service. Took care of car better than other dealerships I went to. Harry was really cool, and actually was interested in what he was doing. Will be taking all the Mercedez cars I got to these guys from now on for sure!

Had a situation with e350 and got a quick response as to what the problem was as well as remedying said problem. Service rep. BRIAN was great. My only was not having a loaner car, but the was dealt with so quickly it was no issue. These guys are top notch. 👌 Tony

Recently had my GLC 300 Serviced at Mercedes Benz of Westmont. Their staff were very professional. The service rep was extremely informative and helpful. The person responsible for loaner vehicle had a car ready for me. During the course of the day I was made aware of the progress of the service diagnostics provided. My vehicle was ready within hours. I really appreciated the professionalism of the staff at Westmont Mercedes Benz. They actually made my service experience joyous.

Great attention to detail. No pressure. They go out of their way to please. The follow up after sale was amazing through email and phone calls. Jim Fico is the best I've seen and I've had Benzs since 1985. I think I'm on my 7th. Go there...period.

Second time visiting and there was a long wait again before being greeted/attended to, but the rest of the experience completely made up for this inconvenience. Shannon Patt was professional and empathetic and she exceeded my expectations. I would just recommend working on acknowledging someone's arrival so they know that an employee knows they're there waiting.

Sales person ?Al? was excellent!!!! No stone unturned and very patient.

Painless process in taking care of a routine maintenance check. Service Mgr Brett was great!

Amazing Customer Service!!! When I spoke to Sylvia over the telephone I immediately fell in love with her energy. She was so accommodating to my husband and I. I met with her and the same day and was blown away. I was in the market for over a month looking for a car and of course due to the chip shortage it was beyond hard to find a car. I had encounter so many different sales representatives and so many different personalities during this process. It started to become a big headache. I’ve put money down on a car, but after dealing with Sylvia and Tom. I knew I needed to rethink my decision because I felt so welcomed working with them. After leaving the dealership, I texted Sylvia and told her I will let her know by Monday (little did she know I had already made my mind up I just needed to see if I could get my deposit back, HA!). She told me that she would was going out of town, but she will let Tom know, She was sure he would be happy to help me. I texted Sylvia on Monday and said, “let’s do it!” She welcomed me to the Benz family and most importantly she included me in her personal family by sharing beautiful picture of her trip. I just loved the way she was so tentative to me even out of town. Tom then stepped in and gave that same energy to me and worked as team to make sure I secure my dream car. I was just blown away at this point! Like this is just too good to be true! He was so happy to see me, and I was so happy to see him. He explained the process of securing my car and that I would hear from Sylvia as soon as she returns. Sylvia still reached out after I made my deposit and told me she will follow up once she returns. She returned and provided an eta in through the whole process she provided eta and was beyond professional. The day my car arrived she called and was just as excited as I was. She sent pictures and I couldn’t wait. The day of purchasing she was with me step by step. She made sure I understood how to operate the car and Tom made sure I had my cool Coffee mug to go with my car. 😊 I totally appreciate them! Looking for a car is not an easy process, but having a sales representative that makes you feel comfortable and valued makes it better. Sylvia’s and Tom’s customer service skills has gained them a lifetime customer. I’m happy with the car or my dreams, but even more happy with the team that I spent my money with. FIVE STARS HANDS DOWN!!!!!!!!!

Valerie Campo was very helpful a d knowledgeable

Kimberly's an awesome salesperson I hope as a customer I made her job easy but with her professionalism and expertise not only did I leave with a brand new mercedes but my husband left with a car as well we love our cars thank you Kimberly...

Thank you to Mr. Moran of Mercedes Benz of Wesmont for a great costumer service and a outstanding experience while getting my new car. His knowledge and experience made my car shopping easy. Thanks again Michael!

Earl Sklar helped us with our vehicle purchase and I couldn’t be happier with it. From the moment I called to inquire about a car, I received a call very shortly after and was soon in to test drive the vehicle. I have never had great experiences with dealerships in the past at other places but I know I will only go to the Westmont location to see Earl. Also when test driving and after purchasing the vehicle he made sure I knew how to work everything properly and show me all of the features of the car. I am beyond happy with the service I received from Earl, he is the best!!

Amazing Customer Service!!! When I spoke to Sylvia over the telephone I immediately fell in love with her energy. She was so accommodating to my husband and I. I met with her and the same day and was blown away. I was in the market for over a month looking for a car and of course due to the chip shortage it was beyond hard to find a car. I had encounter so many different sales representatives and so many different personalities during this process. It started to become a big headache. I’ve put money down on a car, but after dealing with Sylvia and Tom. I knew I needed to rethink my decision because I felt so welcomed working with them. After leaving the dealership, I texted Sylvia and told her I will let her know by Monday (little did she know I had already made my mind up I just needed to see if I could get my deposit back, HA!). She told me that she would was going out of town, but she will let Tom know, She was sure he would be happy to help me. I texted Sylvia on Monday and said, “let’s do it!” She welcomed me to the Benz family and most importantly she included me in her personal family by sharing beautiful picture of her trip. I just loved the way she was so tentative to me even out of town. Tom then stepped in and gave that same energy to me and worked as team to make sure I secure my dream car. I was just blown away at this point! Like this is just too good to be true! He was so happy to see me, and I was so happy to see him. He explained the process of securing my car and that I would hear from Sylvia as soon as she returns. Sylvia still reached out after I made my deposit and told me she will follow up once she returns. She returned and provided an eta in through the whole process she provided eta and was beyond professional. The day my car arrived she called and was just as excited as I was. She sent pictures and I couldn’t wait. The day of purchasing she was with me step by step. She made sure I understood how to operate the car and Tom made sure I had my cool Coffee mug to go with my car. 😊 I totally appreciate them! Looking for a car is not an easy process, but having a sales representative that makes you feel comfortable and valued makes it better. Sylvia’s and Tom’s customer service skills has gained them a lifetime customer. I’m happy with the car or my dreams, but even more happy with the team that I spent my money with. FIVE STARS HANDS DOWN!!!!!!!!!

Waited four months for a part. They never called to let me know what was going on or if the part was in. Finally got ahold of Robert the service manager and he did a great job of following up on getting part located and getting my car into have part installed and the visit and installation went well. I have two cars I take to this dealer for service and this is one of the few times I had a problem.

Kimberely made every effort to work with my very tight time constraints and rallied everyone to make it happen. The staff were helpful and supportive as this was an exciting but anxious moment for me. I'm confident that my experiences going forward will be just as friendly and hospitable.

I’ve been going to Mercedes of Westmont for abt a year. I lived in Naperville @ the time (yes, I know there’s a Naperville Mercedes) that goes to show you how great the ppl are at Westmont. When my trans clunked out on me, I knew that I’d make the trip back to Westmont. Me and my fiancé has always loved Kim Cager from the first day I met her. I immediately grabbed her card and have kept it b/c I knew it would come in handy. I don’t trust anyone else w/ my $. Whenever we’d come in, she’d always greet us with her warm beautiful smile and down to earth personality. She’d show my fiancé a few cars b/c he’s been so interested in the AMG GT. She always take the time out. She was so helpful in me leasing my GLA that I couldn’t walk away seeing all the work she’d done. She went above and beyond. Thank you Kim. We should be back this summer! He’s trying to decide which car, the AMG or the RS7. I’m trying to persuade him for the AMG

Best experience ever at a auto service dept . Associates very friendly with masks , prompt service , clean environment and above and beyond , very efficient service

Sylvia was excellent at her communication and overall service. She is a professional in her field. She made the transaction as smooth as it could possibly go. She went out of her way to pick me up from the airport and was there for the whole process.

Worked with Al DiGiannantonio, it was a very pleasant experience and probably the easiest, smoothest car purchase ever. Al was very knowledgable and worked hard to help me get what I was looking for - follow up has been fantastic as well. Happy new MB Westmont customer!

This was my first time bringing my car for service to this dealership. I was met by an amazing service guy who provided more details about my upcoming service and my car than expected. The customer service experience with every employee was impeccable! I will ALWAYS bring my car to Mercedes Benz of Westmont AND the next car I purchase in 2023, will be HERE! Great experience!

Excellent service, Shannon Patt did an excellent job of keeping me updated on progress, getting me a loaner car when I needed it and taking car of some minor interior part repairs when a detailer broke those parts.

Thank you Earl Sklar. You have restored my faith in buying my 4th new Benz. With all the impediments and chip shortages we are experiencing you managed to find the car I wanted, equipped with all the features I wanted and had it ready on the date you promised. All during a pandemic. Wow there’s still hope for America! This is my 4th new Mercedes and the best buying experience of all. Your dealership should be proud to have a salesperson like you. “I’ll be back”. .

Sylvia Dziuba and the team at Mercedes-Benz of Westmont were a pleasure to work with. Sylvia keeps you informed every step of the way on the progress of your vehicle's production, shipping schedule, arrival in the US and delivery date to the dealer. Finalizing the transaction was quick and simple. Great customer service led to an outstanding experience. Thank you Sylvia and team.

Sylvia and Kelli were very helpful and professional. Definitely will return to Mercedes of Westmont!

I've just completed a three-year lease of a C-300 and have now purchased it. Every part of this experience from exploring vehicles, financing, and service during the past three years was honest, transparent, and yes, even enjoyable. The Mercedes company is building quality cars, and the MB of Westmont is making the experience smooth and easy. I was looking to take the pain out of car buying and find streamlined service, my experience will take me back to Mercedes-Benz of Westmont.

I was trying to purchase a vehicle and had the worst buying experience that I have ever had. They kept adding in bogus expenses that totaled close to $1700. I would have purchased the car but not with all the add on expenses that they feel they need to charge. Future buyers beware!!!

Fool me once, shame on me, fool me twice shame on me, it won’t be a third time. I have had the worst experience ever and will be going back to Lexus asap, a 31,000 mile car with two major issues totaling almost $15,000 to fix, unbelievable and I have not missed any maintenance service. Stay away!!!

Service was great when I got my car back, service advisor was sure not. Basic communication would have been nice.

We purchased a used 2015 Audi-A3 on October 31, 2021 from Mercedes-Benz of Westmont, IL. The charges for this vehicle in total as shown on the retail purchase agreement was $28840.22. We put a down payment of $1840.22, and our lending bank wire-transferred the remaining $27000. We were way over-charged for Michigan tax and plates/registration on this vehicle in the amount of $976.62. This is the $890 charged for registration/plates plus the overage calculated amount for collected tax on vehicle of $86.62 (1646.22 dealer estimated and collected - $1560 actual tax). They were supposed to obtain our plates through their hired 2nd party company of NISSI, and have them shipped to us. I received a phone call on December 30, 2021 at 11:06AM from NISSI informing me that our DMV refused their paperwork because our driver's license pictures were too dark and that they would ship a check in the exact amount due and the paperwork to the closest DMV server in our area and that on Monday, January 3, 2022 I can go in and sign for my husband (since he works out of town and all paperwork has been completed according to NISSI) and obtain the plates. This is NOT how it went. I had to pay out of pocket $205.94 on January 5. 2022 (as this was my appointment date) in order to obtain the plates after jumping through hoops to get my husband's signature while out of town and get back before 6pm to complete this transaction; as they also refused the check that was sent because it was for too much money. We are owed back a lot of money and they are failing to rectify any of this! They need to be investigated for fraud and theft/racketeering/kickbacks. If they have over-charged us by $976.62 and then made me pay out of pocket unexpectedly for a service that was already supposed to be paid for, then I am positive they have lied and ripped off other customers, especially those from out of state like us! It took them 2 months to even let us know about the plates and registration being rejected and then now are refusing any kind of restitution. I suggest checking out their BBB rating before dealing with this place! I wish we would have!

We purchased a used 2015 Audi-A3 on October 31, 2021 from Mercedes-Benz of Westmont, IL. The charges for this vehicle in total as shown on the retail purchase agreement was $28840.22. We put a down payment of $1840.22, and our lending bank wire-transferred the remaining $27000. We were way over-charged for Michigan tax and plates/registration on this vehicle in the amount of $976.62. This is the $890 charged for registration/plates plus the overage calculated amount for collected tax on vehicle of $86.62 (1646.22 dealer estimated and collected - $1560 actual tax). They were supposed to obtain our plates through their hired 2nd party company of NISSI, and have them shipped to us. I received a phone call on December 30, 2021 at 11:06AM from NISSI informing me that our DMV refused their paperwork because our driver's license pictures were too dark and that they would ship a check in the exact amount due and the paperwork to the closest DMV server in our area and that on Monday, January 3, 2022 I can go in and sign for my husband (since he works out of town and all paperwork has been completed according to NISSI) and obtain the plates. This is NOT how it went. I had to pay out of pocket $205.94 on January 5. 2022 (as this was my appointment date) in order to obtain the plates after jumping through hoops to get my husband's signature while out of town and get back before 6pm to complete this transaction; as they also refused the check that was sent because it was for too much money. We are owed back a lot of money and they are failing to rectify any of this! They need to be investigated for fraud and theft/racketeering/kickbacks. If they have over-charged us by $976.62 and then made me pay out of pocket unexpectedly for a service that was already supposed to be paid for, then I am positive they have lied and ripped off other customers, especially those from out of state like us! It took them 2 months to even let us know about the plates and registration being rejected and then now are refusing any kind of restitution. I suggest checking out their BBB rating before dealing with this place! I wish we would have!

We purchased a used 2015 Audi-A3 on October 31, 2021 from Mercedes-Benz of Westmont, IL. The charges for this vehicle in total as shown on the retail purchase agreement was $28840.22. We put a down payment of $1840.22, and our lending bank wire-transferred the remaining $27000. We were way over-charged for Michigan tax and plates/registration on this vehicle in the amount of $976.62. This is the $890 charged for registration/plates plus the overage calculated amount for collected tax on vehicle of $86.62 (1646.22 dealer estimated and collected - $1560 actual tax). They were supposed to obtain our plates through their hired 2nd party company of NISSI, and have them shipped to us. I received a phone call on December 30, 2021 at 11:06AM from NISSI informing me that our DMV refused their paperwork because our driver's license pictures were too dark and that they would ship a check in the exact amount due and the paperwork to the closest DMV server in our area and that on Monday, January 3, 2022 I can go in and sign for my husband (since he works out of town and all paperwork has been completed according to NISSI) and obtain the plates. This is NOT how it went. I had to pay out of pocket $205.94 on January 5. 2022 (as this was my appointment date) in order to obtain the plates after jumping through hoops to get my husband's signature while out of town and get back before 6pm to complete this transaction; as they also refused the check that was sent because it was for too much money. We are owed back a lot of money and they are failing to rectify any of this! They need to be investigated for fraud and theft/racketeering/kickbacks. If they have over-charged us by $976.62 and then made me pay out of pocket unexpectedly for a service that was already supposed to be paid for, then I am positive they have lied and ripped off other customers, especially those from out of state like us! It took them 2 months to even let us know about the plates and registration being rejected and then now are refusing any kind of restitution. I suggest checking out their BBB rating before dealing with this place! I wish we would have!

I very much appreciated the ease and efficiency of the process for obtaining a complimentary loaner vehicle and checking it out and in.

I thought Mercedes-Benz had shed the vestiges of their Nazi past years ago, and then I found myself at Mercedes-Benz of Westmont. The hyper-Christian rock music that was playing throughout the showroom was off putting enough (and I'm not talking about regular Christmas music like Rudolph the red-nosed reindeer or Bing Crosby, I'm talking about "Jesus saves, hallelujah, all praise Jesus" Christian rock). Nothing against that genre or those that choose to listen to it, but it makes me and many others uncomfortable. So perhaps not the best choice for a public-facing business. After sitting with a salesperson for almost 2 hours, everything seemed in order and we had the car picked out. There wasn't much negotiation thanks to Covid and supply chain issues, and the salesperson took my information and offer to the manager for approval. This should have been a quick and easy once-over given the aforementioned lack of negotiation. To my absolute shock and horror, the salesperson came back to inform me that the dealership refused to sell me a vehicle, and the manager refused to come talk to me because they were "too busy." To be clear, the manager knew nothing about me except my name, where I was from, and that I agreed to the asking price. He REFUSED to sell me the car, and he REFUSED to speak with me. So that was that. To be clear, the salesperson was friendly and more than capable; I don't believe this was their fault. They were ready to sell me the car! However, it's unfortunate and deplorable that they were forced to follow an order like that from a superior. This kind of behavior has no place in modern society. Do not support the hate-filled scum that manage this dealership.

Just had my GLC300 serviced done, quick and easy, thank you!

My car wasnt cleaned well and all the windows were fogged when i got in because the mirrors and windows werent dryed, the porter left the car with the AC on while it was 20 degrees outside. Also my rubber lining by the front wasnt remedied like i asked. I was the first one there to pick up my car and waited 40mins to bring my car up front even though they called me the night before to say it was complete.

Everything was great from getting information on my upcoming service, to getting a loaner car to picking up my vehicle. I wish they would've washed my car but I figured because of COVID they couldn't

Excellent Service Advisor. give you fair idea about cost and warranties and deliver your vehicle within specified time. Rob is the best ever Service advisor I have seen. Great work !!!

I will never purchase another vehicle from the dealership. The service department is terrible, the receptionist melony, is extremely rude. I purchase a 2021 A class brand new with zero miles. Since I had the car it makes a strange sound when I press on the brake, I took it back to the service department they told me it was nothing wrong with my vehicle and I needed to drive the car more. My car has continued to sound horrible, I feel embarrassed when I pull up to a nice restaurant. However I dropped my car off 11/18/2021 to be serviced it turns out I need a rooter replaced, and they were fair and offered to replace it complimentary but they have had my car for 11 days. The last time I spoke with the service advisor she was supposed to give me an update on when the rooter will arrive. Haven’t heard from her since last Tuesday. This isn’t my first time having a bad experience with their service department. The reception attitude is horrible for no reason.

Pavel gave me exactly what I wanted and was able to offer me the price that I asked for. I paid more to do business with him rather than buying a cheaper car from another dealership. Pavel provided great customer service.

There was a slight mix-up on the date of the service appointment. I requested a day but the confirmation stated it was for a different day. This part could have been avoided if I had more clearly read the date on the confirmation message. However, I just assumed I had been given the date I requested. The mix-up was discovered when I arrived for service. However, the service advisor checked and saw that there was space available that day and my car was taken in for service and was completed in a very timely manner. Great staff and great service. Will be coming back again and again!

Kelli was an excellent representative of the dealership. She explained the work and set another appointment for me to update another issue. I would recommend Mercedes of Westmont to all customers in the western suburbs of Chicago.

I came in for a prepaid service to be told it expired a month ago and I had to pay another $600 to have what was paid for already. No warning, no consideration for the pandemic, nothing. Asked for a shuttle to be told I lived too far so I had to wait five hours to get my car back, after fixing my airbag recall, I will never step foot in there again. I can stay in the area to get mistreated.

Long-time relationships cannot be taken for granted! I have owned Mercedes Benz automobiles since 1990. After receiving unsatisfactory customer service from my neighborhood dealership's service center one time too many, I searched out another location to give an opportunity to earn my business. From my initial contact, Westmont's customer service was exceptional! Sam made every effort to earn my business. He made me feel as if I were Westmont's only customer. He was personable, attentive, knowledgeable and accommodating. It reminded me of the red carpet service that all MB dealerships used to offer. In addition, Westmont offered a 25% coupon (online) that they actually honored! There was no bait and switch, no dishonest trickery, which is common these days! As well, unlike my neighborhood dealership, Westmont applied the diagnostic fee toward the repair, which is usual and customary, and which was important to me, particularly as my repair was much more expensive than I anticipated. Finally, Brian Reid is the best! He met me at my car immediately at my appointment time, was very personable, attentive and made me feel valued. He listened to my concerns. He kept me abreast daily of the progress and anticipated completion. I never initiated one call to check on my car; Brian called me daily. He explained in great detail my repair and its necessity, and was accurately informed in so doing. When he could not readily answer any question, he took the time to check with the technician to get me the answer in an effort to ease my concerns. It seemed to be important to him that I knew MB Westmont was honest in its diagnosis and repair pricing. Long-time customers' business cannot be presumed these days. For me, I will drive the distance for the best service, integrity and relationships! In this instance, Westmont did not disappoint! Thank you, Sam, Brian and the entire Westmont staff that served me! Hopefully, my 5th visit will be as valued as my first!

NA

Kimberly C was a great salesperson. We had our minds made up when we got there but she made sure to make us feel comfortable with the purchase and was very friendly and relatable, not at all like a “salesman”. She was just a person helping us with the process. Mohammed in finance was also very friendly and helpful in answering all our questions and guiding us through the process. It was really a great experience.

Way too dishonest. Too many stupid little tricks up their sleeves to watch out for. Annoying and disappointing.

Really bad service I made appointment for a air bag recall 2 or 3 weeks before, when I took the car to the dealer they told me that it would take 2 to 4 hours to get fixed.. so I didnt have choice I had to call for a uber to take me home . We waited all they for the dealer to call us. Finitely they called us at 6:00 pm same day to tell us they don’t have the part.. if we want the car fixed we have leave the car 4 days there til the part arrives or we need to go get the car next day I was so mad why they didn’t tell us they don’t have the part the same day so we don’t have to take Uber they are very unprofessional.. Also when I got the car back.. the rest arm was dirty with grease from the mechanics I believe.

I am in the market for a car, and have been looking into new/used cars in the different dealership in this supply shortage. I inquired about a pre-own car from autonation. Sylvia Dziuba was prompt to response through email, and set up the appointment same day. Courteous, attentive and professional whole way through. I am impressed about the whole experience. Really had a top-notch experience unmatched by the different car dealerships in the area I have visited in the past week. I came for a test drive, and left with my new ride. Finance process was smooth and rate was in line with what I would get elsewhere without the need to haggle on interest rate. Sylvia is simply amazing and made my purchase process really enjoyable.

My situation was probably not typical and required a little extra work from the staff. I was dismissed quickly and my situation was discussed openly amongst staff. I’m sure other customers could have overheard them if they tried. No privacy. I went to Lexus of Chicago and was financed quickly and treated with excellent customer service. I do not recommend this location. Their staff seems lazy and not friendly.

Had a great experience working with Tom. Very attentive and reassuring. Would work with him again.

Top Of The Line Service Very Professional And Patient... Dave Ledger help us buy our car and he explained every detail.. Thanks Dave

Terrible service for a luxury car company. Kelli didn’t contact me with the status of my car until 4 days later after dropping my car, after she stated she would text me the day of when I dropped my car off. It’s a charge of $189 to find out what’s going on with your car if you decline their service(my check engine light was on). Kelli didn’t explain any details of problem but the price of maintenance was $5962.

Sylvia- thank you so much for being a wonderful person to work with. Transaction was smooth and easy. Very straightforward and trustworthy. Truly recommend!

Excellewnt

Worst service in the IL

Very poor customer service

Kimberely Cager is who you need to see at Mercedes Westmont! Absolutely amazing. She was incredibly kind, patient and knowledgeable. Kim went above and beyond to make sure I was happy and comfortable with both my vehicle + financing plan. The entire process was completely smooth and stress free. I will never buy a car from anyone else! Thanks Kimberely!

I was very dissappointed to pick up a dirty car after service. The excuse of "we don't do car wash anymore is not acceptable." I expect so much more from MB.

ZERO or negative if i could , a friend if mine bought a used Mercedes , and they didnt even let him know about windshield glass which had a crack , and eventually was noticed only when it got worse . (could notice within the first 15 or 20 days ). well part mistake on buyers side for not noticing before buying , but this shouldnt be taken advantage of In my opinion AND the worst one , the car did not have the floor mats , and when asked for the same , the answer was (THE SELLER DID NOT PROVIDE IT TO US as well ) LOL , common guys you couldnt provide a 50-60 $ set of floor mats for the customer who is spending 20 k + ?????????????????????? REALLY ??????????????????????????????? and as always , just my experience and opinion , do your due diligence

Super helpful they went out of their way to squeeze me in with an appointment they kept on following up Shannon the service lady was super helpful too she kept on texting me to make sure I am getting fully updated

I have been researching 2021 GLCs and I saw one online here and chose the text with dealer option … the person responded right away and was nice but they arent at the dealership and basically funnel the leads from the website and give it to to the dealership …I was very specific in lettiing them know what I wanted. Was looking for a courtesy vehicle with low miles and I stated I was not looking to pay msrp on them and that if the dealer was not willing to offer less than msrp on those used vehicles to just let me know so we dont waste anyones time … I proceeded to let the rep know that that I had been offered discounts already with competitor dealerships because they like to say inventory is low and thats the reason they price gouge but thats not true there are deals out there it depends on the dealerships willingness to be fair , also keep in mind I didn't even say that I needed a significant discount … So after finishing with the text rep I get email from a M Moran sending me 5 vehicles all with msrp being the price , no personal text saying hey I understand your needs etc… I responded asking if the initial rep explained what I was looking to accomplish , I then got a condescending email from Ken Krzak used inventory mgr disguised as a nice reply saying oh your doing great with your other pending sales (summarized) no honesty or response saying I’m sorry unfortunately we just don't want to offer anything fair , I would have respected that more.. Do not go here if you are looking for honesty, a great experience knowing your time and needs are valued and being taken taken care of , something you would expect from a luxury dealership , In addition I had to speak to communicate with 3 people within 15 mins , not a personable experience at all and no attention to detail spend your good money elsewhere , I’m glad I only had to waste 15 mins or so

Glad we visited Mercedes-Benz of Westmont office to buy the SUV. It didn't take much time to select, bargain, and to drive out. I had to mention the names of the staff who really helped in this process are: Sylvia Dziuba, Thomas Flessor, Ardit and Mohamed. They were very polite, service with a smile, no pressure to sell which made us comfortable and to make the decision to buy. If I am buying another one, for sure I will visit them again.

Best service in the industry. Be sure and ask for Brian Reed when going for service. .

Very disappointed with my overall experience at this dealership. I was not made to feel like a valued Mercedes customer. I feel I was not given the consideration promised because my service advisor was not available during the pick-up process. I feel I was overcharged. My car was returned to me unwashed. I have written a email detailing the experience to Xaviar John/Service Director at this location. I don't recommend this dealer for sales or service.

Amazing experience and such a professional staff

This place is amazing! They turn the car dealership model upside down. I just purchased a chevy colorado from them and from the time i contacted them about the vehicle, to the time i was driving off the lot, i kept waiting for the catch. It never came. My salesman Rafi was the best. he bent over backwards to make sure i was just simply having a good experience. There were no gimmicks, no negotiations, no bait and switch, no "let me talk to my manager" tactics. The truck was exactly what he said it was, the price i paid was exactly what he said it would be. I couldn't be happier, and even though i live 3 hours away, Rafi will be the first person i call when i get in the market for a vehicle. Kyle W.

Worked with Al DiGiannantonio and was very happy with the experience. No pressure, very easy to deal with, excellent customer service.

I have purchased 8 brand new cars in my lifetime so far and our experience at this dealership was absolutely the best. Pavel was very patient with us, very professional and gave us a price that we are happy with. We were in and out of the dealership in 60 minutes with our car. I will refer Pavel and this dealership to anyone who asks.

Kemberely was phenomenal sales representative, super nice and knowledgable, we went there 30 minutes before closing, the car was blocked by another cars, in spite of that she let us take a look and get the deal done, with this dealership honesty, professionalism and same online prices, NO HIDDEN FEES, NO EXTRA EXPENCES. We went home happy that evening. Thank you Kimberly. 100% recommend to all family and friends.

Earl was courteous and very helpful even on Saturday late walk in . So much selection to choose from. This dealership puts other ones to shame in comparison

Purchased a 2018 VW and the brake rotors were damaged and the car shook horribly when decelerating from highway speeds. Which I noticed on my way back on a 100 mile trip home. Durring the test drive I was not able to get the car on the highway as the sales rep had me drive up the street and turn around back to the dealership. I've called the dealership and they are refunding my brake repair. Took a week for them to get back to me, but grateful they were courteous and took care of the problem. Would definitely buy from them again.

I had a great experience at Mercedes-Benz of Westmont. I told my salesman (Chris) what I wanted, and that's what I purchased.

We live in our converted Mercedes Sprinter Van so it’s more than a vehicle to us. Brett, the Sprinter Tech and the Service manager were all stellar. Informed us of an emissions recall that we weren’t aware of, took us in immediately and took care of us. And when there was a problem right after we got it back they rushed it in and fixed it right away for us. Thank you to the entire service team! Oh! And usually, after the “test drive” we have to clean up all of our stuff cuz it wasn’t driven with care; but this crew was different. Thank you for caring for our home!

Chris the salesman I worked with was great and very helpful. Dealership was an overall positive experience. Recently dealt with their service department and Harry was very helpful and informative making it an overall great experience.

Loaner car was horrible tire needed air in two front tire a lot must had slow leaks. Ask for a courtesy wash upon pickup car was not wash. Just a bad experience.

Just shared my service comment

Wants to charge you 5K + TAX over MSRP. Reason given " Other people are buying from us and selling for profit" this was for a minivan for our family. I would understand this if I wanted buy a car directly from the lot but this was an order for 6-12 months into the future.Expect price gouging to make a quick buck.

My experience was outstanding, I got a call early the next morning after viewing on-line cars at the Westmont location of Mercedes Benz the previous evening from Susan...She asked Tom, her associate (sale person) to work with me.....They knows how to treat their customers. Tom and I test drove several cars, we talked numbers and we closed the deal. Tom is the best sales person I have every worked with; he was patient, considered, very knowledgeable and most of all he listened to my needs and wants.....My total experience was EPIC.... the finance guy EPIC, the guy who explained every detail of operating my new car EPIC, the guys who washed and detailed my new car EPIC.....Mercedes Benz of Westmont will always get my business

Very prompt and friendly service. Brett made sure that our car was serviced and that our battery issue was fixed and the car ready for pick up that afternoon. Thank you !

Kelli always does an excellent job taking care of our cars.

Excellent service and friendly staff

Staff was friendly. Mo was the sales person I worked with, and he was great. When my son and I went to the dealership, we didn’t realize the dealership had just closed for the day, but Mo was kind enough to let us in to do a quick look at a car I liked in the showroom. Because of his kindness, I made sure to work with him on the car that I wanted to purchase. The car was at another Autonation out of state, and Mo along with his GM helped make the transaction smooth. Although the car took extremely long to get shipped, I was aware of the possibility of the delay due to all the shortage issues with covid, so I was fine and I don’t think it was the fault of Mercedes Westmont. At the end it worked out… the car was beautiful, certified, clean and I was glad financing didn’t take long. My only suggestion to other buyers is, if you plan on financing, check out your rates at your bank first, as it may be lower. I had an approval from my bank but because of the shipping delay it expired, so I went with the dealership’s financing expecting it to be similar to my bank, but I was disappointed with the interest offered as it was higher than I expected. That’s the only part of the process that I was not happy with. However, the finance person was friendly. Overall, I would recommend Mercedes Westmont, and would refer my family and friends to checkout the dealership and recommend Mo.

I can for a record for airbags on my sprinter van they change airbags and my steering wheel the horn is not working and they change for the airbag with different shape with out of controls you need buttons and for operating the radio operating the dash screen

Very nice people - customer oriented

I am sorry but I have to say that the service was not great. I brought my car in on a Monday for service. I received a call Monday afternoon that I need new tires and front breaks. I gave the go ahead for both. I called multiple times on Tuesday to see if the car was ready, left messages and never got a call back. I called Wednesday morning and was told my service provider would call back ASAP. Over three hours later and no call back I decided to stop by the dealership to get an answer. I waited 10-15 minutes for my service provider then finally someone else came over and told me he would check into it. 15 + minutes later I was told that they ordered tires which came in Wednesday morning and they were now working on putting them on but first they had to finish up the brakes! (Why could they not have done the breaks on Tues.?) I was told that the car most likely would not be ready until Thursday. I let them know that I was going out of town Thursday early morning and would not be able to pick up the car until the next Tuesday. When I arrived at the dealership the following Tuesday, the Customer Service desk could not find my paperwork and said the car is not finished! After waiting a while, I found out my car was ready but my service provider had not put in the necessary paperwork to let them know if was finished. I am really a very patient person but this was ridiculous.

Great service. Very satisfied and highly recommend!

Great timely service. I’ve been getting my service there since 2003 and it’s always been excellent! This time service was not as expected. My car was in service for 2 days and the problem still exist. This is the second time within a month that the car was taken in for the same problem.

The experience was fast pace but very efficiently done. The representative Kimberly was professional and patience with answering all my questions. Thank you for a great experience . I’d definitely buy here again!

Such a great and friendly place. Once your in the mercedes family, you are taken care of and followed up on consistently by the team. Highly recommend Dave Legner for any customer satisfaction needs. He won't disappoint.

Rob from service was above and beyond any expectation. I called same day, he goes, give few hours to have a clean loaner. 3 h later I am in and out. Next day, a phone call about bad tire, he knew needed to be changed but still he made the phone call, get my permission and fixe it. 24 h later I have my car back, as good as new. This is the main reason I only drive Mercedes.

Rob Razik is an outstanding service representative! I’ve been fortunate to work with him for many years and always received the best service in a polite, caring way!

For a luxury dealership I was very disappointed.

New key for ML 350. Cost $450 (!) plus they told me I needed to make a 1 hour service appointment to have the key programmed (another $190). The “programming” itself couldn't have taken 5 minutes— I ran into the service tech shortly after I dropped it off and he said he was already finished. This service department isn't user friendly; very hard to get a live person on the phone.

Shannon is no nonsense, very knowledgeable, and very helpful.

Had recall work done. Brett helped a lot.

My husband and I went to Mercedes to purchase a car. We had an appointment sent with Raffi. After test driving a few cars, we went inside to start the process. Raffi printed out the MSRP for my husband and went to get numbers. He came back a few minutes later with a total price that was $10k more than the price on the MSRP. When we asked him about the price, he pulled out a few additional signed contracts from other buyers where he shows a listing price and the overall total being outrageously higher than the listed price. One example was a selling price of $117k and charging the buyer $125k and said they can just because. We walked out and ask we were leaving Raffi said to us “I guess Mercedes isn’t for you.”—what absolutely terrible customer service and what a degrading comment to make to any potential client. We left and went to BMW and just next door to them and looked at cars that were listed at a higher price than the Mercedes and the payment was less than what Mercedes gave us. Buyers- be aware of going into this dealership and them overcharging you for a car simply because they can! Go right next door to BMW of Westmont and see Paul for a much better client experience!

The entire purchasing process was enjoyable due to their pricing and services offered at the dealership. My sales person, Michael Moran, was absolutely the best I have dealt with in my 2 month search for a vehicle. I will be back as a highly satisfied customer.

Excellent sales & service. Always a pleasure working with Brett N.

I do recommend the Westmont location. PROS: Recall was completed as I waited. Very nice waiting area. CONS: My Sprinter RV is taller than the 9 foot entry door to service so arriving is awkward as I can't pull in the normal line.

Received an unusual warning on my dashboard, luckily near my Mercedes dealership. Service tech reviewed the message and was quite confident that a new battery was needed on my six year old auto. It was mid afternoon on a Friday..Replacement would take a few hours. could not wait, no available courtesy cars, chose the option to be driven home and picked up on Saturday. Not wanting to rush a repair, was pleased to pick up the next day, car performs much better.

Came in for repair, although I didn't wish to complete all the work that was needed. The customer service was superb. Ask for Brett in service you won't be disappointed.

I had a great shopping experience. The response was quick and personalized and detail. They found the best car for me and shipping from Chicago to Miami was awesome, fabulous quick and accurate. I love Mercedez Benz. I have 3 of them.

My certified Mercedes glc 300 was put in the shop for basic stuff that should have been taken care before purchase! I would not purchase a car from here. They have been very rude!

Thank you service staff for taking great care of me and my car.

Been getting cars for 6 years now, finally purchased this year and the process couldn’t have been any easier without the attentive help and kindness of Sylvia and Tom.

They are very professional and they make you feel welcome.

Michael at Westmont located a new car for me during the car shortage caused by the pandemic. He kept me well informed during the process and shipped it to Texas for me. Great customer service always from Mercedes of Westmont.

For the first time in 12 years I got really bad service. Had trouble getting someone to intake my car even though I had reservation. I called three times to see if my car was ready after 2 o?clock when my car was taken in the night before for routine A service. Never got a call back. Manager blamed that on the fact they are down one service person and blamed the government for that problem. Hopefully, they can hire one person who wants a job to help them out. My last two cars were bought at this agency. Still like my salesman.

When I discovered at home I had left my garage door opener in the loaner car, although most folks had gone home, the young porter went to look for it. He did find it, so I was able to go home and put my repaired car in the garage. Many thanks fir that extra effort.

Saw the car I liked on the app and emailed the dealer with few questions, Chris replied very quickly and answered all the questions I had almost right away. I went in there to look at a car, ended up liking it and purchased it same day. Overall process was pretty quick and painless and was kind of a pleasure to work with them. Traded in my old car and forgot t my wife’s sunglasses in the trade in, my fault . I called and emailed Chris 20 minutes after I left the dealership, no answer... I emailed again next day and finally I get a lazy reply “ I got the email, will check and let you know”. So now, 5 days later still no answer. I emailed again today and still no answer. The car was literally parked 40ft away from the salespersons desk, wasn’t that hard to check. It’s really not about the sunglasses, but what was a pleasant experience turned into a disgust of how the customer is treated after the sale.

My rating is the result of my Service Advisor, Brian Reed, who always has gone above and beyond in providing outstanding Customer Service over the past 5 years that I have known him! Brian is a true and honest professional who addresses each concern with integrity and with solutions that achieve maximum satisfaction of my vehicle?s performance. Brian is a true asset to the Mercedes management staff!!

Saw the car I liked on the app and emailed the dealer with few questions, Chris replied very quickly and answered all the questions I had almost right away. I went in there to look at a car, ended up liking it and purchased it same day. Overall process was pretty quick and painless and was kind of a pleasure to work with them. Traded in my old car and forgot t my wife’s sunglasses in the trade in, my fault . I called and emailed Chris 20 minutes after I left the dealership, no answer... I emailed again next day and finally I get a lazy reply “ I got the email, will check and let you know”. So now, 5 days later still no answer. I emailed again today and still no answer. The car was literally parked 40ft away from the salespersons desk, wasn’t that hard to check. It’s really not about the sunglasses, but what was a pleasant experience turned into a disgust of how the customer is treated after the sale.

Leased new GLE 350 from Tom Flessor. Second vehicle we bought leased from Tom. Recommend Tom for new buyers at dealership.

Always an easy and classy experience. I am always handled like a ViP but then again, so is everyone else!! I use Kelly for service in Westmont and the service manager Chris in Naperville. They are always concerned with the best coarse of action to keep my wheels in tip too shape.

Our experience started out well. We found a vehicle for a good price that we absolutely loved. We flew into Chicago to pick up the previous loaner vehicle which had only 5000 miles on it. During the initial inspection nothing was noted as being at issue. One of the reps helped us set up the ME app on our phone and linked to the car, when it didn't immediately connect we were told that it might take a little time. All Good right? We drove the 400 miles home and when got there noticed a bulge in the right driver side tire. The Bulge was in such a location that it was simply blind luck that we saw it. Since we had not hit any debris or any huge potholes. We had a tire place check it out where they determined that the Bulge was most likely cause by an internal defect to the tire. When we reached out to Mercedes-Benz of Westmont we were basically told you SOL that they never would have allowed it to leave the shop that way, so contact that the tire manufacturer. Additionally the ME app that was linked to the car never synced - so still doesn't work. Westmont could have had a customer for life, but there Cavalier attitude on the tire that could have blown out and killed us ruined that chance of that!🤬

Harry was very helpful and clearly explained the work needed. He?s a great listener and gave the technician detailed notes on the issue the car was having.

Clean and Excellent Environment, operations running smoothly and efficiently

Just Purchased a GLE -350, Love it :) Good price, Great Service, Excellent service. Thank you David Legner !!!!

Everyone is always very pleasant. I trust there opinion when it comes to servicing my car.

Excellent and timely service done on my E550. Replaced parts under warranty at no cost.

Experience was great with salesperson until the manager said I had to take the car home that day and could not wait until the weekend. He eventually agreed with me and the sale went through

Timely, efficient , pleasant, courteous, professional Tom Flessor is the best!

I had to have a part replaced, and they squeezed me in multiple n a busy Saturday so I didn’t have to miss work. The replaced the part quickly, the cost was very fair. I will not have my car ever serviced anywhere but here.

I have purchased cars from several dealers in Illinois and Wisconsin. Mercedes Benz of Westmont is by far the best dealer I have worked with. Sylvia is fantastic. (purchased two cars from her and already discussing a third purchase). She knows her stuff, she is interested in taking care of the customer in the best possible manner. I would purchase a Mercedes because of her. The service team is good and communicates well with the customer as to the status of repairs, etc. I highly recommend this dealership

I was very disappointed with the paint on the front of car it had spidering in the paint, stone chips and curb rash. I called the dealer and he said that was it. Another words except it. I spent a lot of money for the car and I?am not happy with my expierence with the dealership. I understand it was used and have except and few chips etc put not what the front look like. It is to bad was happy until this experience.

Overall good experience, just wish they had a loaner

Great experience with sales rep . Knowledgeable, friendly and accommodating.

Shannon was efficient, answered my questions and was very pleasant. Happy that Shannon took care of my appointment for service-well done.

Great customer service and friendly staff. Nice place to do business with.

Was attended in a timely manner and had to buy a new tyre with 10,000 miles on it, as it had a small nail, which lead of loss of 2 lbs of air per day. Got an identical tyre and all is well now. This was my second visit to this dealer, first was for the annual service on my new Mercedes and now. On the whole, the service advisor and staff were very good

They changed their loaner vehicle policy for warranty & extended warranty clients. They now charge a per day fee ( plus fuel, IPass, etc...) instead of including it as part of the overall client experience. Also if you need/want a loaner vehicle you need to wait 2-4 weeks to set up your appointment for service.

Repair estimate on an older ML. While used car value have increased decided to delay suggested repairs.

Had been told this would be an 8-9 hour job, but when we arrived told it would only take about 3 hours. Didn't understand the confusion

Absolute worst customer service. Had my 2021 GLE 53 towed there by MB Roadside Service since it was dead. Barely and update into status after 24 hours. Even went to dealer and service depot was empty. Finally talked to Harry, my service advisor, asked to be kept updated and that I need a loaner. That was on Tuesday. Today is Friday. Called and left multiple messages and heard nothing back. Head of service dept was out, the dealer GM is on holiday, (or vice versa). It’s 9pm on Friday and never heard anything. This is literally worst customer service by any dealer I’ve ever seen. By far.

Fast service, showroom and waiting area was clean and quiet. Employees are nice and friendly. Overall, Shannon is great!

Very pleasant and they were professional. Would highly recommend

Worked with Earl, he did a fantastic job and went the extra mile, would definitely recommend anyone to stop and talk to him if in the area and looking for a luxury vehicle!

While I was driving in my neighborhood, suddenly I had a problem with my new car and stopped by at the closeby Westmont Dealership. They immediately offered help and took the car to the service. I was on my way with a loaner in minutes. I appreciated the politeness and helpfulness of Brett, who assisted me.

I was taken care of immediately. Great service and I was on my way in an hour. I’ll be back.

The absolute worst customer service ever! I wouldn’t recommend a dog to go there!

Every time I visit, I leave with good feeling.Well organized and professional.

We visited the Westmont dealership for a Mercedes Benz recall item. Our service advisor, Brett, is the best. He is always friendly, thorough and competent. Our loaner was waiting for us and the repairs were done timely. Recommend you work with Brett if you visit this location. But I really wish that they would get back to the days of cleaning the car when its been in for service. Requested it be vacuumed and that did not happen AGAIN!

After more than 20 years at this dealership, it is still always good and courteous service.

I would certainly recommend Westmont Mercedes!! The Service Dept is excellent especially with people like Rob Razik. He is professional honest and reliable!!

Brian Reed along with the entire staff over at MB Westmont are Top Notch. They are true professionals and really know how to excel in the realm of customer service. I wouldn?t take my business any other place. YOU ALL ROCK!

They were very thorough and friendly. They answered all my questions

Amazing service , quality vehicles and pricing. Earl truly went above and beyond to provide the highest level of care to my family. We drove home in the car of our dreams at at price we can be proud of! I will be recommending Earl and the Mercedes-Benz of Westmont Team to all of my realtor colleagues!

Sylvia and Tom were very helpful starting with our first visit to the dealership and guiding us through the ordering process. They kept us informed of the status of the order. After the vehicle arrived we were not able to get to the dealership because of a health problem. We were able to complete the transaction over the phone and email. They delivered the car to our home and we were able to sign the paperwork. They made our car buying experience stress free.

Quick and easy, very friendly service people. Health and Safety protocols practiced at this dealership !

Brien is good. Nice manner and detail explanation of the service. He even gave me a new battery because he found out the one that they replaced for me was low in power.

Service experience was second to none. Location was clean and disinfected. All staff greet you with a smile. 👍🏾👍🏾

Great experience as always when I bring car in for service

My service person(Keli) was able to assist me in getting my vehicle repaired. I am completely satisfied with the work performed.

It was a pleasure to purchase a car at this location, and a pleasure to work with Earl

Bought a car from a nice guy, paperwork takes too long

Professional, courteous & respectful of the customer’s time. I always feel confident the service is being done right!

Excellent service with a professional attitude and always ensuring good quality work.

In all the years of buying cars, this was the best experience and it was all done long distance! Michael Moran is not a car sales person; he is a champion in developing good relationships.

Great Service. I actually purchase my car at this dealer a couple of years ago.

My car was picked up at my house and a loaner was left behind. Next day, the reverse happened. All good!

Easy to get an appointment and work was done early

I always appreciate the exceptional Customer Service I am giving on my visits to MB Westmont.

Really nothing to review. Took car in for a callback fix and was treated very Professionally.

Highly professional,experienced and pleasant.

Prompt and quality service. Quickly diagnosed the problem and had me back on the road in short order. Overall a quality shop. I highly recommend their service department.

Good Service from start(signing in) to finish(leaving)! Very polite checking in and picking up after the work was completed!Have used Mercedes Benz of Westmont for the last 10 -15 years!!Well Done...Gerry D’Souza

My Salesman Mo, was the easiest and non B.S. salesman I’ve ever dealt with.

not helpful in after service if they see no business

The salesperson, Sylvia is a consummate professional. We will definitely buy another vehicle from her.

Helped me even without Appointment, Knowledge of the parts and service needed. Excellent Work!

Ask for Sylvia, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for his customers and tries to help as much as possible. Great customer service and they know they?re stuff. Five stars.

Dropped in for top off of fluids but had broken the hood release, they were able to fix on the spot

The car was towed and we accompanied the tow truck. When we arrived we were greeted by Brian who made us feel welcome. We disccussed the problem and discussed that the car was also due for service so we decided to do it all at the same time. Brian was very accomodating and was able to find what my car needed. He also informed me that the service will cost $875 plus fixing the problem. We were given a car to drive home on Friday evening. He also informed us that the car would not be serviced until Monday. I was just concern about having a car since my husband who is 81 had a cardiologist appt on Monday. 9 AM on Monday received a phone call to let me know what they had found and what was needed and that the car did have a slight oil leak and recommended replacement. I find Brian's suggestions to be on target and he is not pushy. I really appreciate his suggestions. I agreed have the leaking oil pump and he informed me that the car would be finished at 2 PM. When I picked up my car it was clean and it looked beautiful and sit ran well. Thanks to the service staff and Brian. Sincerely Maria Sauerzapf

I was shopping for a used car when I found one that appeared to meet my needs at Mercedes Benz Westmont. I inquired online and received an immediate response. Set up an appointment with Jim Fico. He was gracious with his time and effort. Provided solid information on the car and offered solid options to complete the sale. With regard to one minor item after the sale, he provided incredible customer service and resolved the problem immediately. Great dealership, great people and many thanks to Jim for his attention.

Received great and honest service. Options were presented with respect to correction of vehicle issue, rather than just simple and more expensive replacement of parts at issue.

Brian is an excellent service rep. Service on time and as expected

Welcoming friendly , comfortable, professional, knowledgeable and efficient.

I had my C300 serviced the day of the snow storm and was provided a loaner car and great service. I am so thankful for your courtesy and professionalism. I highly recommend Mercedes-Benz of Westmont

Our salesman Earl was fantastic. He was genuine, and straightforward. He went out of his way to find an even better deal on a different car for us..AND less expensive then the one we were going to buy. The two other people my wife and I spoke to (forgive me, I can't remember their names) were also just as professional. We couldn't be happier.

They are very professional and very helpful. I love taking my Mercedes there for service

All the work was completed in a timely manner and at the price we agreed to

Came early (1 day early - I had the wrong date!) and my car was serviced that same day.

Visited the Mercedes Benz location for service and had wonderful experience. We scheduled with Service Advisor Brett and the entire process was efficient, thorough and a great experience. Thank you, Brett, and MB of Westmont.

Been buys cars there for 30 years. Jim F in sales does the best for the customer. He doesn’t sell. He informs which is a breath of fresh air when looking at cars. MB rocks

Bob Kernwein always provided professional, friendly service at BMW for years. Now that Bob is at Mercedes Benz in Westmont, it is terrific to have his high caliber of service and knowledge that have always been his trademark! If you expect expert advice, Bob Kernwein is top notch!

Rob is an awesome service advisor Very professional

I took my car for service Rob was talking care of my car He is the best He took care of all the problems in my car in very professional way everything is back to normal I appreciate it

Best price of several dealers on both car and trade in

Courteous, comfortable and confident approach. This was my first service for Metris and will return.

After having a terrible experience at Mercedes-Benz of Hoffman Estates (Ronnie Brazier & Tom Herwehe), I had the pleasure of working with Earl Sklar at Mercedes-Benz of Westmont. I cannot express how amazing, kind, funny, cool and “hip” this guy is!! He took my expectations, and went above and beyond. Not only did he make the process as seamless as possible, but he also made it fun. I didn’t just get my dream car, I made a long-term friend. I look forward to seeing him and his squirrels again soon. Thanks for the best customer service and making the last day of 2020 truly enjoyable!!

Excellent service . Very knowledgeable staff .

Best Customer Service ever! Every time I get my car serviced here, I feel like I am treated with the upmost respect and made to feel like they really care about me as a customer.

Wonderful customer service. Will always bring my vehicles to this location.

First time buying a Mercedes and it was over all a great experience. Everyone that I spoke to was very helpful and straight forward. Would definitely recommend going to them for your next vehicle!

I am happy with my purchase. Jeff and David made it so easy for me to go to the process. I feel so at home with them Kudos to both of them!!!!

In the past I have been satisfied with service at Mercedes Benz of Westmont. However they have failed to remedy a recurring issue of squealing brakes in cold weather. During my last visit I was too this happens because of the material used by Mercedes. The are interested in brake performance not necessarily the noise. I’ve leased Mercedes for at least 15 years and this is the only automobile with the squealing brakes. Each time I brought the car in for this problem I was given one excuse or another but never a solution. I think when you pay for a high quality automobile you should expect high quality performance. I feel think is a defect in the car and Mercedes is aware of it I have been driving for many years and this is the first car I’ve ever had with the problem. I hear this noise from trucks on the streets but not a Mercedes.

We spoke with Sylvia about a year ago. We found her do pleasant and honest so we decided to go back to her. The best choice we made!

Very professional. Went above and beyond my expectations.

Brett and his team discovered the issue quickly and repaired the vehicle. He kept me updated the entire time. Thank you!

Shannon and the mechanic did a great job . The dealership has always given great service over the years

Awesome service staff. They did a quick and efficient service on my vehicle. Their service was beyond my expectations.

I had no prior experience with the Mercedes brand but was doing a comprehensive search for a new vehicle. Chris Roberts was very thoughtful and thorough in suggesting several options that would meet our needs and went on numerous test drives with us. He was easy and pleasant to work with and he quickly found the exact car we wanted. Mohammad Salah made the deal easy and fast to close. Thanks for a great transaction. We love the car.

No issues with the service or people but the automated emails regarding feedback are insane. Way too many since you are going to call anyways. Stop spamming my in box and I’ll walk away with a much more pleasant experience

Several employees wearing their masks around their chins in open spaces. Was at one point in a small room with the loaner car consultant and two guys came in to work on the key cabinet. One had their mask beneath their nose and the other was clear around his chin. So there were four of us in this small room and these guys had no regard for maintaining Covid precautions. If they can?t manage such a simple thing, what safety issues are they missing with my car?!

Hello I have 2005 e320 cdi this model has brake issues so my wife was lost the brakes on the way to work almost had an accident Mercedes has been extended warranty on the brake unit I towed car to the dealer and they checked by the vin car was covered the service advisor explained to me if the car has different problem they will charge me diagnostic fee the guy called me and say Mercedes did not covering the brake issues because of car has rebuilt title and he charged me diagnostic fee I was surprised why they did diagnostic before they have approved from mercedes do any repairs the service advisor was so mean talking with me I so disappointed how they not so respectful to the customer

First rate quality, efficient and personable service.

Mercedes Benz is the best! The location in Westmont Illinois always take good care of me and my vehicle!!!

First off, how about not reneging on a buy back deal. We had agreed on one price and then when it came time to cut the check, they dropped the price by $500. They weren't offering much to begin with. Absolutely ridiculous. Make sure that you have deep pockets for when the warranty runs out. Because you will be paying thousands and thousands of dollars for any repair. For example, they want $200 just for new wiper blades. Will never own a Mercedes ever again. And the company does not stand behind their product. Warranty is 3 years or 36,000 miles. Really???? Save yourself some headaches and a ton of frustration, buy American.

Brent at Mercedes Westmont was AWESOME to work with, professional, courteous, knowledgeable, empathetic, a good listener to help figure out the problem with my vehicle & help resolve the problems with my insurance company, exerted excellent follow thru and customer service - I believehe cares about the customer. He communicated with me in a timely manner and we collaborated together to make the best choices for my situation. He is the reason I am giving Mercedes the high ratings - I hope they recognize the assest they have in their employ....Thanks Brent & Mercedes Westmont - Good Will and Blessings to you!! Brenda J.

Salesman was very experience, he knows how to treat the customer.

Everything was perfect and Brian is the best...he’s always happy and willing to help and make things go as smoothly as possible. He has never disappointed!!!

excellent service , excellent people to do business with....

Kim was great! She was patient and very easy to work with! Thank you for all your help and service!

Outstanding service. The staff is friendly and very knowledgeable. Even though I did not have an appointment, I was accommodated and my vehicle’s issue was solved.

Having my car serviced was a painless experience. I was helped as soon as I arrived. The waiting area was comfortable and the staff fantastic.

Perfect service on time delivered as promised. Will recommend.

Earl Sklar was a very attentive and friendly salesman!

Ceasar the Service Advisor was easy to deal with and the vehicle was ready on time.

Awesome service care. Thanks Cesar

We just bought a CPO GLE 350 last 11Nov at Mercedes-Benz of Westmont and it was a phenomenal car buying experience. Sales Associate Earl took care of us like family and everything was done quick and hassle free. I felt personally that Earl with his team, went above and beyond to achieve customer service satisfaction at its finest. Definitely recommend Mercedes-Benz of Westmont 100% to anyone looking to buy a new, used or lease vehicle. More power and keep up the good work guys

My wife and I recently visited the dealership to learn more about the Mercedes brand. Our sales associate, Earl Sklar, helped us choose the best model for our needs. From start to finish, Earl was impeccable in his approach to our deal — honest, accommodating and personal. We highly recommend contacting Earl if you want to learn more about the brand.

Many issues were revealed after the purchase of a vehicle they claimed had over 100 point inspection. I discovered none of the issues found during the inspection were addressed, including faulty brakes. The inspection was performed at another facility. I discovered the list of problems when I visit the facility where the inspection was performed. The sales associate and Sales manager at Mercedes-Benz of Westmont had no intention of revealing the issues found. When I made a request to address the issues, they replace a working door light on the assumption that it will appease me (5 minutes of work). This by far has been the worst vehicle purchase that I have made during my lifetime. Buyers beware!

My wife and I recently leased a Mercedes C 300 from Mercedes Benz Westmont. By far, this experience was our best when it comes to purchasing and leasing a car. Our salesperson, Earl Sklar, made the process fair and easy. He knew the product, was honest in the negotiations and was a pleasure to do business with. I would highly recommend Earl to anyone who is looking for a Mercedes.

Very caring , good listeners, very detailed. God Bless you all. Happy Thanksgiving***

Service representative was thorough on explaining what service needed to be done.

Earl Sklar did an excellent job helping me with lease a new 2021 GLE. He was very personable, accommodating, and professional!

Good experience, will going back for future services

Its fully redesigned with advanced infotainment system.Cargo capacity is small.The sunroof should have a hard cover as the cloth does'nt protect the hot weather.

Harry was superb and friendly, his estimate on my service was spot on and he took the time to explain everything to me to make sure I knew what was happening with my car and he’s pretty funny as well. I love people who have excellent service. I would definitely recommend this place to family and friends. I just wish I had one of those cute pink License plate holders they we’re sooo cute thanks again for taking good care of my car 🚗 we’ll definitely be back

We were there for maintenance service. The service rep was very friendly and explained everything clearly. Thanks.

Prompt service, got the job done. Nice amenities while waiting.

Smooth and stress free experience. Great customer service. Sales team was very nice and professional. Everything?s went pretty smooth.

Always top notch. Highly recommend to everyone. Service department is exceptional.

Service Advisor, Brian Reed, of Mercedes Benz of Westmont, provided outstanding service during my Service spot this week. Brian continues to provide excellent service and gives me great confidence in servicing my vehicle. On a scale of 1-10, with 10 being the best, he is definitely a 10 plus!!

I wish I had initially purchased my vehicle from Mercedes of Westmont they're a lot more friendlier and easy to deal with I hope to continue my relationship with them.

Kelly was very helpful I had my vehicle in for normal yearly service.

First time ever visiting service department. Went right after pumping fuel at Costco because the fuel door literally fell off in my hands when closing it. Dealer said it’s not under warranty. Said it must have been stressed. I’m the only one that has ever put fuel in that car and it’s never been stressed. Their word against mine I guess. Auto has 26000 miles and always driven by myself. I went to the dealer just hoping this would be a quick fix and didn’t even consider this to be anything but defective materials. Totally surprised to be told it had to have been my fault. I’m fuming but not from the fuel. Update: still no resolution. Had to get fuel today for first time since fuel door fell off. Had to pop the latch, catch the door in my hands and then when taking off the fuel cap take the door completely off and set on the ground to fuel up. Classy... person fueling next to me just smiled. I just smiled back and said “not covered under warranty”.

After being disgusted with the Audi dealership next door I walked into my new home! I was greeted by Kimberley who was super professional and made me feel comfortable. Kimberly asked all the necessary questions and I became an owner of a Benz!!

Shannon did an excellent job in explaining what and why services were being preformed. Oct. saving that were applied was very much appreciated.

I have bought many cars from this dealership (Tom and Sylvia). They are professional and a pleasure to deal with. Service has also been excellent. The waiting rooms and general facilities are immaculate.

After hitting a pothole, I proceeded to MB of Westmont. As to be expected, the service department was jam packed. I just knew I would be there all day as I waited my turn as I had no appointment. I was completely surprised that they accommodated me and had me in an out within 1 hour. #mindblowing

Earl is best salesman period hands down shut the front, back door lol

Harry was nice and explained the problem I’m my GLC 300,2017. But very expensive!

good service, nice to have a loaner car available.

I felt as if I was bothering the employees when I’m the costumer, my brakes still squeak after spending a lot of money to have my Mercedes serviced and detailed. Never a loaner car available. Danielle Sitter 630-542-3381

My experience with Mercedes Benz of Westmont was wonderful from start to finish. The service department was thorough, friendly, and timely...the service was done and the car was delivered before they had told me that it would be ready. The car was clean, and they hadn’t changed the seat setting or the radio channel. It was a pleasant experience...that’s why I drive out of my way when my car needs service.

Always go above and beyond! Great communication!

Great service, team follow up on everything you ask. There was a mistake when I complete purchase and Chris (finances) even drove to my home to re-sign documents and gave a full tank of gas and detailing service for the inconvenience! This is perfect customer service.

Brian Reed always does an outstanding job. I look forward to working with him because I know he will Always do his best and take care of all my needs.

This, by far, was one of the best car-buying experiences I've ever had. I was passively shopping for a Mercedes, had done some research, but had not decided on a model. I stopped by Westmont just to look without the intent to purchase. The salesperson Jim Fico met us at the door. He was pleasant, asked a few questions, was very knowledgeable and not pushy. We looked at a few cars and through the conversation he was able to point us to a car that made sense for my needs - an E400 Coupe pre-owned car. We were able to test drive it 2x, Jim walked us through the car's features with ease and clarity. I decided to purchase the car that day. The paperwork, the process and the closing were seamless. Jim and his team were very helpful and accommodating. There was no pressure, no rush and everyone was very professional. I've purchased several cars over the years and I've always truly dreaded going to a dealership. As I said in the beginning of this entry, this was a very good experience because of Jim and his team. If you are at Westmont Mercedes see Jim Fico.

Excellent products and service, just took delivery of my third car from MB of Westmont.

Brian Reed was my Service Advisor and he is always friendly and professional. He gives me his undivided attention and reassures me about the service I received for my car. I always ask for him when my GLK350 needs service.

Punctual, friendly, efficient and helpful recommendations

Recently had service appointment. Was given complete explanation of the service provided. Was given a clean loaner and they had my ready and washed when promised. What more do you want?

Car was returned with driver side carpet mat ruined with dirt and grease. Very disappointed

quick service i was in out of there. Service provider was friendly and professional.

My service advisor James Dudczyk and The service department are TOP NOTCH!! Work is explained and completed when promised - Great Experience all around - I would recommend to all!! 5 stars ⭐️⭐️⭐️⭐️⭐️

Excellent all around. The staff even fixed a slight rattle in the dashboard, a problem that can be notoriously difficult to diagnose sometimes.

First time going to this dealer with my brother to buy a Mercedes and they got my brother approved for a first time buyer with a low APR I highly recommend this dealer. Excellent customer service and respectful staff. ⭐️⭐️⭐️⭐️⭐️

I drove in to the dealership. Spoke with Brett, one of the service advisors. I told him I had been putting air in my one tire every week. He looked at it and suggested I have the tires specialists check it out. Within one hour, I had a new tire installed. Great service and great advisor.

I was directed to M/B of Westminster for a replacement item for the passenger side air bag. We set up the appointment I arrived on time, met by your assistance Service Manager filled out the paperwork and in less than hour and one half the was completed. This is one Top M/B dealership!!! I will consider returning for my normal service. A Great Team, professional, Customer orintated all to make up a Great 👍 Experience. Thank you!

The staff specially Pabel Garcia

I was very pleased with the service I received, the ongoing communication from my Customer Care Specialist, Shannon, and each of the service department staff I had contact with, and with the repairs to my vehicle.

Earl the salesman and Kevin the manager are outstanding. They proved the 4000 mile or 3 month warranty is unbelievable great. A expensive problem that popped up at about 3500 miles was repaired completely.

Westmont Mercedes has always treated me well. 180,000 on my CLS550- and still going. Thank you Shannon! Appreciate the ongoing updates and recommendations throughout the process

This dealership needs to have better sales people, who are honest and stick to their words. Liars in sales team is not going to help dealership. I Bought E350 and GLS 450 here and perhaps will never buy a car from here again. Although it's not the dealership or owner's fault but its the sales people you deal with when buying a car.

Great service. Michael is a great sales rep. Knowledgeable and professional.

Very easy scheduling. Kelli was my service advisor and was great. Car was completed as promised. What more could you ask for?

It?s great to have the confidence to call pat with a problem and know it going to be handled the way that I expected

My overall experience wasn't a very good one disappointed to be best put . I was being helped by Mr. García but after I submitted the application around 11 in the morning I was told he would contact me if I was approved or not . But , I was never contacted by him at all I had to call him around 6 in the afternoon to find out that I was not approved . In addition to him telling me that, he told me I should've been called by a manager but I was not . I went on to try to get an explanation on why I was declined , I was told that it was because of a my school loan which my payments are 60 - 80 dollars on . And then was told that my payment on my new car would be somewhere in the range of 1,300 to 1,400 which I was completely fine with and would have done a deal if I would've been offered that . It just doesn't add up to me so It left me confused , disappointed and just made me loose some trust in the process . Reached out to General manager James Cheatham and have yet to hear back from him.

Buying a car isn't typically fun. In fact I dread dealing with dealerships. Mercedes of Westmont was the 4th place we went to look at a car. We worked with Dave Legner. He was laid back, friendly and knowledgeable. I never felt rushed or like he was pushy. He answered questions but mostly let the car speak for itself. From start to finish the buying process was super easy. Dave was accommodating at every step of the process.

I scheduled my vehicle?s first service appointment a while ago and requested a loaner vehicle. After driving about 45 minutes to my appointment the employee started all the paperwork and then took me into another office for my loaner with another employee. He asked for my license, a credit card and proof of insurance to get the loaner vehicle which is normal but then he said I couldn?t get one because I was not 25 years of age. I was confused, when I had my Audi 2 years ago owned by ?Auto Nation? they never gave me an issue about a loaner vehicle. Lexus and Ford have never given me any issues either! That?s something they should tell you upon requesting a loaner vehicle that way you don?t have to go in there and waste your time. The first employee taking care of me stepped into the office and said they couldn?t give me the loaner because of my age and that I should go to an Enterprise a couple miles west to rent a vehicle while mine was getting worked on, I asked if I would get a reimbursement from them if I did that and of course he said no. They estimated 3 days for my car to be in there and I can?t be without a car for that long because of work so I had to take my car back and nothing was done, what a waste of time. On my way home I called another Mercedes Benz dealership to ask them what the loaner policies were and they said ?valid drivers license, proof of insurance, a credit card and 21 years of age?. I asked if they were absolutely sure about the age because of the experience I just had at the Westmont dealership and he replied, ?that?s outrageous I don?t know why they told you 25 years of age was the required age limit, every Mercedes dealership should be 21 years of age?. I will never be back to Mercedes of Westmont again, waste of time and very poor customer service.

This was by far the best experience in a dealership. It was a short visit and the sell rep was the best Earl Thank you and your team so much. Keep up the Excellent work

Cesar Diaz was very professional and courteous. He worked with me to make sure the experience was excellent. I would highly recommend the dealership to others.

Excellent service technician very kind fast service

Easy to make appointment.

Excellent service and great staff. Would recommend to all friends.

Purchased a 2016 Lexus GX460 from Ken the sales manager, began correspondence online at around noon, very little back and forth, agreed to a deal later that day! Went in at around 7 pm, test drove with Jeff and did a walk around, Jeff was a nice guy relaxed and not pushy or aggressive. Long story short, I was in and out in about an hour, great service, everyone at the dealership had a great personality and the experience was fun and to the point. I'd recommend MB Westmont to all of my friends and family in a heartbeat, truly the way car buying should be. Thanks guys we love our new ride.

Kelly Christensen took care of me as always. Last time I brought the Mercedes E550 in, the bumper was dinged, most likely in the car wash. I brought it to her attention and the dealership repaired it at no cost with no gripes. I also have a Mercedes ML 550 which I service at Westmont Mercedes. I have spent a great deal of money at Westmont Mercedes over the years with typical Mercedes repairs and maintenance that one would expect. It was nice to know that they did not get chintzy when it was their turn to pay the bill. I highly recommend this dealership. They have never overcharged me and are always honest.

Outstanding service and advisors

Excellent sales assistance from Earl Easy to do business with.

Jim Fico and James Cheatham are the best! Great service, easy buying process. It was so good we bought two!