Worst experience ever!! They sent me this link to write a review so that's exactly what I have done. Let me recap my experience with Mercedes of Westmont: After searching for 4 months for a well kept H2, I came across the listing at Mercedes of Westmont. I called the sales department and was connected to Jacklyn, a very sweet and attentive salesperson who answered all of my questions and even took the time to text me photos of the vehicle. I set an appointment to drive to Illinois that day for a test drive. I was a very serious buyer and Jacklyn did everything she could to help me narrow down my choices by checking carfax reports and comparing other H2’s in the area. I was certain this was the car for me. After a few days, I came in to purchase the vehicle. This is where everything went downhill. After a second test drive, I noticed that there was a “SERVICE AIR SUSPENSION” reading on the dashboard. The salesman Tim that had taken over assured me that there was nothing wrong and it must have just been the vehicle running through the bells and whistles while the car shut down. Then we sat down to begin the paperwork and it just got worse. Right before we were ready to sign the papers, one of the managers came to us and said there had been a “MISTAKE” on the warranty that was listed and this vehicle had an “as is” warranty, not a 60 day warranty. That is when I should have walked. But after listening to all of their bs about “We’re Auto Nation, we perform a 50 point inspection on all of our used vehicles, if the car isn’t to our standard we send it to auction, bla bla bla…” They even provided us with the 50 point inspection and showed us the things that were fixed…well you missed a point! Looks like you needed a 51 point inspection! So after falling for all of their “we are supreme Auto Nation” babble, I believed their story and proceeded with my purchase. After signing all of the paperwork, writing a check for $23,042.53, and being handed a bouquet of flowers, I picked the car up in the service well only to find the “SERVICE AIR SUSPENSION AND THE CHECK ENGINE LIGHT ON.” The salesman Tim also saw this and assured me that the porter has just gotten gas and it was probably just a loose gas cap. He said if it was still showing on Monday to call him and he would take care of it… WRONG! I took the car to Autozone to have the codes ran and it showed “cylinder 8 misfire and service air suspension.” Imagine that! I called Jacklyn and she told me to bring the car back as soon as it was convenient and they would get it taken care of. That surely didn’t happen. So I drove the hour back to Westmont and the service manager said they would take care of everything at no charge, which they definitely did since they didn’t fix ANYTHING! After being stuck in a loner car for two days, which was a huge inconvenience seeing that I bought the H2 for the two businesses I own, needing it for cargo and towing abilities, I drove the hour back to Westmont to pick up my vehicle. The service manager told me there was nothing wrong at it was just a loose gas cap…SERIOUSLY? So I asked him, what about the “service air suspension” on the dash? He said, I don’t know why it says that, because my guys checked it out and there is nothing wrong with it. The service manager flat out lied to me. I took the car home and sure thing, 2 days later, the suspension was completely gone! The back end is currently sitting on the back tires. I called Jacklyn again, she sent me to Kevin, I left a message for Kevin, 2 days later, Kevin never returned my call. So I took the vehicle to Schapel Cadillac, which used to be a Hummer dealer. After paying $130 for the diagnostic, they told me I needed a new suspension compressor and tubing for the minimal cost of $2500. So called Tim. Tim said he would talk to his boss Kevin. After sitting the waiting room for 2 hours waiting on a return call, I called Tim again. He did not return my call but sent me an email that said they were trying to come up with a solution. Well that was a week ago and still no returned call. At this point I don’t even trust them to work on my car. It is currently parked and cannot be driven due to the suspension failing. This has been the absolute worst experience buying a car. I would never refer any of my clients who own luxury vehicles to this dealership. My business partner was actually planning to buy a new Mercedes for his wife this spring. Well it will absolutely not be at Mercedes of Westmont. I can’t believe they would go to these extremes for a measly $23k. Shouldn’t that be a drop in the bucket for such a prestigious Mercedes dealership?
Tasha Raylene
Dec 19, 2013
AdChoices
