I have nothing but great things to say about Mercedes-Benz of Westmont. They provide superior customer service and have honest sales associates working for them. Thank you Earl for an absolute great car buying experience, especially being 2,000 miles away. This was my first out-of-state purchase, and it was by far the smoothest transaction I've had. Earl's communication was top notch making me feel very taken care of throughout the entire process. He also took it a step further by personally following up with me after I had a chance to drive the vehicle to ensure I was content with my purchase. I am honored and happy to be part of the Mercedes-Benz of Westmont Family.

Highly professional personal I'm being in this place a few time already for minor repairs and they always take care of me highly recommended! 🤝

Outstanding customer service and excelent maintenance job!!

Great service. The Service Dept. goes above and beyond to ensure customer satisfaction. I would recommend Westmont Mercedes Benz to anyone. Mark the mechanic is the best his attention to detail is amazing.

Always very professional and courteous service.

My visit on February 23rd, was great. On my arrival, i was greeted with a courteous service representative. My paperwork for my service (battery replacement) was explained to me in detailed. While waiting for the service to be informed I discussed the certified pre owned programed with a knowledgeable sales rep. Service was completed timely. Everything was good.

Great experience with the team at Westmont MB last week in purchasing our new car. Tom, Sylvia, Chris and team had us in and out in no time and made the entire process super easy. 100% attention to detail was paid and my wife and I left happy customers that will be back for our next car. Highly recommend!

From the time I drove in, I was greeted by the service advisor, who explained everything very clearly. I went to the loaner advisor and he took the time to walk around the vehicle with me. I felt valued as a customer.

Though it was the third recall on the 2020 GLE450- MB of Westmont was responsive and timely in addressing the issues and offered me the alternative of a car wash or not due to weather conditions. Work was completed quick than promised!

Excellent team from sales to service, always helpful and make sure to work with the customer on all needs.

Moe was extremely helpful purchasing my vehicle!! He goes above and beyond for his customers. Walked out extremely happy and appreciate the staff. Highly recommend MB of Westmont, great experience.

Dropped in for top off of fluids but had broken the hood release, they were able to fix on the spot

Always reliable and great service!

Very nice staff

The car was towed and we accompanied the tow truck. When we arrived we were greeted by Brian who made us feel welcome. We disccussed the problem and discussed that the car was also due for service so we decided to do it all at the same time. Brian was very accomodating and was able to find what my car needed. He also informed me that the service will cost $875 plus fixing the problem. We were given a car to drive home on Friday evening. He also informed us that the car would not be serviced until Monday. I was just concern about having a car since my husband who is 81 had a cardiologist appt on Monday. 9 AM on Monday received a phone call to let me know what they had found and what was needed and that the car did have a slight oil leak and recommended replacement. I find Brian's suggestions to be on target and he is not pushy. I really appreciate his suggestions. I agreed have the leaking oil pump and he informed me that the car would be finished at 2 PM. When I picked up my car it was clean and it looked beautiful and sit ran well. Thanks to the service staff and Brian. Sincerely Maria Sauerzapf

Very prompt and proefessional service. Excellent all around.

Wonderful, pleasant car buying experience. Highly professional team! Thank you, Earl for you help and guidance throughout the whole process. The E450 is superior in performance and technology.!!

Ceaser Diaz was professional, informative and prompt. My car was cleaned after being serviced and my experience was efficient. Mercedes has great customer service and that’s why I will always buy a Mercedes.

I was shopping for a used car when I found one that appeared to meet my needs at Mercedes Benz Westmont. I inquired online and received an immediate response. Set up an appointment with Jim Fico. He was gracious with his time and effort. Provided solid information on the car and offered solid options to complete the sale. With regard to one minor item after the sale, he provided incredible customer service and resolved the problem immediately. Great dealership, great people and many thanks to Jim for his attention.

Very courteous, the Mercedes team did a great job and in a timely fashion.

Received great and honest service. Options were presented with respect to correction of vehicle issue, rather than just simple and more expensive replacement of parts at issue.

This is why it’s worth buying a premium vehicle- you get premium service. Worked with Harry for a repair and it was handled professionally and painlessly.

Great place to upgrade you vehicle.

Thank you Westmont Mercedes for the impeccable service provided. I also want to take the time to thank Westmont Mercedes for installing the amazing new Starbucks coffee machine in the waiting area!!!!!!!!!!!

10/10 vehicle, GLB, purchase experience. Salesperson Kimberely C is amazing and she handled all the things for me. Highly recommended.

I had great experience and got all the help I needed. Great sales team, provided good and constructive guidance. This led me to an eventual happy purchase. Overall, great team at MB of Westmont!!! Happy Purchase!

Brian is an excellent service rep. Service on time and as expected

Welcoming friendly , comfortable, professional, knowledgeable and efficient.

Service Department is Great all the service associates are awesome always on top of their game and know exactly how to assist with your needs. Rob in service is Great always handles every service situation I’m in and that outcome of the situation is always handled well Thankyou Rob!!

I received exceptional service. They completed the work in less time than was quoted to me, the staff was courteous, and I received prompt care, without waiting.

Our salesman Earl was fantastic. He was genuine, and straightforward. He went out of his way to find an even better deal on a different car for us..AND less expensive then the one we were going to buy. The two other people my wife and I spoke to (forgive me, I can't remember their names) were also just as professional. We couldn't be happier.

Positive experience. I trust these people to maintain my car and not over charge. The few times my vehicle has needed work I was treated fairly. Pleasant, courteous service.

My experience at Westmont MB was exceptional. This is my first luxury car and usually the buying experience with cars of any type are not that great -- but this one was. Sylvia and her team worked with me and made me feel at home. I would not buy another MB from any other dealership.

It is my good fortune that Brian goes beyond what I believed possible. My Mercedes has been serviced twice, and both experiences have been seamlessly administered to . My car was repaired and actually delivered back to my home at no cost . I am extremely busy , and I can’t begin to express how this gesture enabled me to continue to focus on my work during what could have been a time consuming issue that I sincerely would not have been able to see to . Many thanks to Brian as well as the gentleman who delivered my vehicle spotlessly cleaned during a snowstorm. Many thanks also to the attention and expertise of the service technicians who both times quickly repaired and returned the vehicle good as new .

Parts department was great helped me find what I needed

My car buying experience was incredible. Thank you Earl Sklar for the great service!

Exceptional service with personalized attention.

Came early (1 day early - I had the wrong date!) and my car was serviced that same day.

The best Benz dealer in the area

Bob Kernwein always provided professional, friendly service at BMW for years. Now that Bob is at Mercedes Benz in Westmont, it is terrific to have his high caliber of service and knowledge that have always been his trademark! If you expect expert advice, Bob Kernwein is top notch!

Rob is an awesome service advisor Very professional

Knowledgeable staff at every level, very pleasant experience. Enjoyed working with Sylvia!

I get the best experience whenever I visit. When I pull in I’m always looking for Ms.Kelly she’s the best service advisor. Her door is always open to assist you. When I pull in and I don’t see any customers sitting in the office with service advisors and I sit there waiting on an advisor to come out of there office they just sit there acting like there busy typing on the computer. We all know it don’t take that long to put info into the system but okay. I get out of my car and go find Ms. Kelly if she’s not in her office. Ms. Kelly always greet me with a smile. Thee other service advisors act like they don’t want to be at work and I don’t want know one servicing me with that look. Please get more superb service advisors like Ms. Kelly.

Ceasar was wonderful!

I had a great experience at Mercedes-Benz of Westmont. I told my salesman (Chris) what I wanted, and that's what I purchased.

Rob made everything about my service call so convenient!

Kelli was extremely helpful in coordinating our recent visit to Mercedes at Westmont. While Mike Moran is our trusted advisor and Mercedes Specialist, Kelli coordinated our auto review and led us to to remain confident in the integrity of our Mdercedes 550S. Thank you Kelli and Mike! Dr Herb Allen

Great experience! Received loaner even though I hadn't requested one. Frequent calls to provide progress on my service. Quick and easy drop off and pick up. Highly recommend.

I took my car for service Rob was talking care of my car He is the best He took care of all the problems in my car in very professional way everything is back to normal I appreciate it

I purchased a used SUV at the end of 2020 from Jim Fico of Mercedes-Benz of Westmont, and my experience could not have been better. Jim was polite, professional, and accommodating throughout my entire experience. Thank you for a great experience.

Great customer service and staff. Definitely recommend this place for you next purchase. I went to many Mercedes showrooms before coming here and by far these people had the most amazing staff who genuinely like listening to what you want and working with you. I got my car custom made and it came out even better than what I expected!

This was the absolute best dealer experience! The second we walked through the doors, we were not overwhelmed by sales representatives. Instead, we were greeted kindly and professionally. My husband and I were interested in seeing a vehicle that was just listed for sale. Sylwia was so kind and helpful. The vehicle we were interested in was just traded in the previous day. She made it possible for my husband and I to test drive the vehicle as well as answered any questions we had. Fast forward, we ended up leaving a few days later with a new vehicle. I cannot say enough words about Sylwia as well as her colleagues. We were introduced to her coworker Tim along with the service manager and dealer manager. Even though we did not deal with them directly, they made it possible for us to leave with our new vehicle. They reassured us that if she were not available, they would be willing to help us. Definitely worth making a trip to see this great team if you’re in the market for a new vehicle. Thank you Sylwia and all of Mercedes-Benz of Westmont!

Best price of several dealers on both car and trade in

Courteous, comfortable and confident approach. This was my first service for Metris and will return.

I had the opportunity to purchase a new vehicle. Been in the market for a few months but nothing was grabbing my attention. Stopped in at Mercedes Benz of Westmont. Mohammed greeting me while I was looking at some vehicles outside. Mohammed was awesome, friendly, and genuine. He made the process super easy and didn’t pressure me into anything. We had some great conversations while waiting for finance and it was great speaking with speaking someone genuine. I highly recommend MB of Westmont and I wouldn’t deal with anyone else but Mohammed in the future. Sam, the Sales managers and Chris, the finance manager were great to deal with it. MB of Westmont is in a class of its own.

After having a terrible experience at Mercedes-Benz of Hoffman Estates (Ronnie Brazier & Tom Herwehe), I had the pleasure of working with Earl Sklar at Mercedes-Benz of Westmont. I cannot express how amazing, kind, funny, cool and “hip” this guy is!! He took my expectations, and went above and beyond. Not only did he make the process as seamless as possible, but he also made it fun. I didn’t just get my dream car, I made a long-term friend. I look forward to seeing him and his squirrels again soon. Thanks for the best customer service and making the last day of 2020 truly enjoyable!!

I recently had my MB GLC 300 in for servicing at Westmont Mercedes. As always, the process was great, the service exceptional, the staff very customer focused and service timing very acceptable. I have been going to this dealer for at least 20 years to both buy cars and for servicing. I think they are the best around by all measures. Rob and JD are great. They are friendly, customer focused, communicate well, and are very responsive. I appreciate both of them. I am a loyal customer

Took my E550 for an engine light on. Oxygen sensor covered by warranty. Picked up car at 6:00 pm and realized I needed an oil change. Kelli Christensen who is always my service advisor took care of it and had it done in an hour. Perfect service as always.........

Excellent Service Advisor. give you fair idea about cost and warranties and deliver your vehicle within specified time. Patt, Shannon: Great work !!!

Best Customer Service ever! Every time I get my car serviced here, I feel like I am treated with the upmost respect and made to feel like they really care about me as a customer.

Wonderful customer service. Will always bring my vehicles to this location.

Chris and Kim were excellent

Brett kept me informed of my service/repair. He and the the team are first class!

I Highly recommend Mercedes of Westmont. friendly staff and customer service is excellent!!!!!Harry in the service department was very very helpful with the process of getting repairs done on my car.

Service advisor Rob Razick provides excellent service. I have been his customer for over 10 years... multiple models. The service provided by Mr. Razick is second to none. Rob Razick is the reason why I only buy from Mercedes of Westmont.

I would like to thank Westmont Mercedes Benz for as always the most amazing and seamless experience in purchasing a car from them. My family and I have purchased many cars from this dealership and we always come back and are treated with the utmost respect,courtesy and service .I also would like to mention our sales representative Jim fico he is one of the literally nicest no pressure salesman and product knowledge experts I have ever worked with when buying a car. Jim and the dealership were able to locate a new 2021 MB 450GLS truck thats impossible to find for my wife Jim and his store manager which was also very nice secured one the same day and had it delivered just in time for Christmas . Jim and the dealership go out of their way to accommodate all the customers needs. I will always tell my friends to go see Jim to get the best deal and best customer service at Westmont Mercedes benz.. Thank you again Jim and Westmont MB and the whole Westmont team there for coming thru and making this a true Christmas for my wife to remember...

Silvia was amazing to work with. Very kind, patient and helpful. She went above and beyond for us and her customer service was unmatched. Thanks, Sylvia!

We spoke with Sylvia about a year ago. We found her do pleasant and honest so we decided to go back to her. The best choice we made!

I was treated with excellent care throughout my process of buying a vehicle. Earl went above and beyond to make sure I was updated on the status of my vehicle and making sure I was getting everything I wanted. Everyone I had contact with was beyond professional, making the experience very smooth and pleasant.

Very professional. Went above and beyond my expectations.

Brett and his team discovered the issue quickly and repaired the vehicle. He kept me updated the entire time. Thank you!

Nice clean service area.....car service was completed as promised.....Cesar Diaz was very helpful at getting my car serviced.....they even washed my car at the end.....also got a ride there and back....very happy with the whole experience.....

Great service experience! Shannon Patt was professional, had great communication, and I felt confident that she would follow some specific instructions on caring for a specialized piece of equipment in my work van (Mercedes Sprinter). Work was completed quickly so I could get my van back to work.

Shannon and the mechanic did a great job . The dealership has always given great service over the years

Consistent excellence and great customer service.

Professional, to the point, and exceeded my expectations.

Awesome service staff. They did a quick and efficient service on my vehicle. Their service was beyond my expectations.

I had no prior experience with the Mercedes brand but was doing a comprehensive search for a new vehicle. Chris Roberts was very thoughtful and thorough in suggesting several options that would meet our needs and went on numerous test drives with us. He was easy and pleasant to work with and he quickly found the exact car we wanted. Mohammad Salah made the deal easy and fast to close. Thanks for a great transaction. We love the car.

Rob from service was above and beyond any expectation. I called same day, he goes, give few hours to have a clean loaner. 3 h later I am in and out. Next day, a phone call about bad tire, he knew needed to be changed but still he made the phone call, get my permission and fixe it. 24 h later I have my car back, as good as new. This is the main reason I only drive Mercedes.

The service was great. Everyone was professional and on schedule.

Earl was very helpful. Got me what I wanted.

Excellent experience from start to finish. Very good communication from the customer care representative. Service was completed exactly when promised and everything was fixed in a high quality manner!

Clean, friendly, efficient experience.

First rate quality, efficient and personable service.

Mercedes Benz is the best! The location in Westmont Illinois always take good care of me and my vehicle!!!

I found the Mercedes-Benz of Westmont to provide fantastic service. Particularly, during these Covid-19 times the dealership went above and beyond to ensure I had a terrific service experience. I especially would like to recommend my sales rep Michael Moran who truly went the extra mile.

Every experience is always a great experience. The service department always puts your mind at ease. I always leave this place happy and will forever be a customer

Salesman was very experience, he knows how to treat the customer.

Excellent people, Brian Reed in Service goes above and beyond customers expectations. Have been going there for service and sales for over 20 years.

Everything was perfect and Brian is the best...he’s always happy and willing to help and make things go as smoothly as possible. He has never disappointed!!!

Had a great experience and will continue using westmont mercedes for all of my future maintenance

excellent service , excellent people to do business with....

Friendly and helpful car ready when they said it would be

My 2006 SL500 has had few mechanical problems over the years. On the recommendation of my independent mechanic, I went to Westmont for transmission work. They gave me a C-300 loaner for 3 days. The work was done a day earlier than they thought and for about $800 less than another dealership had quoted. A pleasant experience. Friendly, convenient appointment, courtesy, reasonable cost (and pretty/efficient cashier). My car drives like he’s brand new!

Love the extra effort and ease this dealership puts into their customer service! Brian in service and Dave in sales are awesome!

The experience at MB Westmont was extraordinary. My salesperson David Legner is probably the best in the business, He is thorough, honest, knowledgeable and truly cares to make sure his clients are happy with their choice of vehicle. Christopher Seamans took time and explained the array of paperwork I needed to complete. He knows his area of expertise as well. And Ardit Sulejmani is a piece of work! He loves explaining all the features of the vehicle and makes sure you understand the functionality of each. He presents a lot of information at a fast clip, but moves on only once you comprehend it. Great experience overall.

I took my car in for B 1 services maintenance . My Customer Care Manager Rob Razik was awesome and professional. He had me in and out quickly and kept me updated with details.

This service department is the best. The Service advisors are properly informed and are attentive to their customers. The service department management is obviously very effective.

They worked well with me prior to meeting in person. The sales staff were quick getting answers and information for me. I would highly recommend this dealership.

I purchased a vehicle at Mercedes Benz of Westmont. I was very pleased with the experience I had with Kimberly Cager and her entire team.

Having my car serviced was a painless experience. I was helped as soon as I arrived. The waiting area was comfortable and the staff fantastic.

Perfect service on time delivered as promised. Will recommend.

Nice people great service

Earl Sklar was a very attentive and friendly salesman!

Ceasar the Service Advisor was easy to deal with and the vehicle was ready on time.

I've been coming to MB Westmont for years now, and am always treated well both from the Sales and Service departments. Just had my truck serviced and the process went smooth, they had a loaner lined up for me, and Kelli communicated with me along the way until completed. Thanks!

Great services!! Great communication ..

Drove a couple cars there and other places to find the best fit. Earl was up front with everything and patient in our process. Everyone else there was helpful and up front with everything as well.

My husband, Chris Floss, and I recently leased a Mercedes C 300 from Mercedes Benz Westmont. By far, this experience was our best when it comes to purchasing and leasing a car. Our salesperson, Earl Sklar, made the process fair and easy. He knew the product, was honest in the negotiations and was a pleasure to do business with. I would highly recommend Earl to anyone who is looking for a Mercedes.

My wife and I were there to check out new GLB and GLE models, and Chris was there to help pick a right vehicle. He was great. I recommend him if you consider buying a Mercedes.

My wife and I recently leased a Mercedes C 300 from Mercedes Benz Westmont. By far, this experience was our best when it comes to purchasing and leasing a car. Our salesperson, Earl Sklar, made the process fair and easy. He knew the product, was honest in the negotiations and was a pleasure to do business with. I would highly recommend Earl to anyone who is looking for a Mercedes.

Very caring , good listeners, very detailed. God Bless you all. Happy Thanksgiving***

Kim was easy to work with and very knowledgeable. My buying experience was also quite good and I left the dealership with a 2020 E350 sedan after 2-hours. So far so good and I love my new vehicle.

Service representative was thorough on explaining what service needed to be done.

Earl Sklar did an excellent job helping me with lease a new 2021 GLE. He was very personable, accommodating, and professional!

experience was Great with Kim Cager. She did a wonderful job it was quick and easy.

Salesperson Kimberely C, did an awesome job! She was so knowledgeable about the GLE350. We did not plan to buy a car that day, but after the experience with Kimberely and (of course the awesome SUV), We went ahead with the purchase! If you want to feel good about your purchase, ASK FOR KIMBERELY!!!

I went to MB in Westmont for a Takata recall. My service guy was Brian. I recalled he attended to me sometime ago. He greeted me with a courteous smile and led me to his desk to do paper work. He knew exactly what I was there for. To make me feel comfortable he walked me to the guest the section where I can help myself for coffee or tea. It didn’t take long for the service to my surprised! Then he walked me out to wait for my car which was freshly washed. I was in and out (covid) less contact with people I guess? I remember that previous to this visit Brian took care of my car for service A1 His professionalism is superb. He is a keeper. He shd train the others on customer care. Going for car service can be scary when service guy will surprise you for additional expense. NOT WITH BRIAN. Thank you for the attention you gave to my GLK.

The service tech was very thorough and helpful.

Good experience, will going back for future services

Its fully redesigned with advanced infotainment system.Cargo capacity is small.The sunroof should have a hard cover as the cloth does'nt protect the hot weather.

Sylvia & Tom were a pleasure to work with. They kept me updated every step of the way.

Hi, I had service for 2nd key that was ordered, an Brett an Bob in service were phenomenal. If you need a Mercedes, please visit mercedes of westmont and ask for him Jim Fico, my sales guy. They made my day!

Took my car in for a recall and Harry took care of me he explained the process to me check to ensure that it could be done and gave me a estimate that was right on time. He was super friendly and funny we shared a few laughs. I really appreciate the service and I will definitely be back and I will recommend to family and friends. Thanks for also supporting breast cancer awareness there was pink all over the place and it made me smile because my moms a survivor. Look forward to doing all my future business with my car here. Now if I could just get one of those pink license plate holders I’d be over the moon lol thanks again for great service.

We were there for maintenance service. The service rep was very friendly and explained everything clearly. Thanks.

Prompt service, got the job done. Nice amenities while waiting.

Brian Reed has been my service rep for many years. He is the face of Mercedes Benz of Westmont to me. I trust him with all my service needs that will keep my 2014 E-350 in top shape for many years to come. Excellent dealership.

Could not have had a better experience. As soon as we walked in, Earl was happy to help us and we were out test driving a car within 10 minutes. Earl was extremely efficient, knowledgeable and a joy to work with. And I could not be happier with my new car!

Smooth and stress free experience. Great customer service. Sales team was very nice and professional. Everything?s went pretty smooth.

The staff at Mercedes-Benz of Westmont were great, they made my first service on my GLE 350, worry free.

Always top notch. Highly recommend to everyone. Service department is exceptional.

Bret the service agent was extremely helpful and courteous as well . The car is working perfect now with no issues . Surely recommend!

Our experience at this dealership was wonderful. We were working with Sylvia Dziuba and purchased a Mercedes Glc300 with her. She was so helpful and made this process a lot of fun. She was attentive and friendly and answered all of our questions. Anyone that is looking to buy a car- she is who I'd recommend. Thank you Sylvia :)

I HAD A GREAT EXPERIENCE MY SERVICE ADVISOR BRIAN REED HAD ME SET UP WITH LOANER IN MINUTES ALL ISSUES WERE ADDRESSED WITH NO PROBLEMS THEY HAVE EARNED ALL OF MY SERVICE NEEDS IN THE FUTURE I HIGHLY RECOMMEND MERCEDES BENZ OF WESTMONT.

Service Advisor, Brian Reed, of Mercedes Benz of Westmont, provided outstanding service during my Service spot this week. Brian continues to provide excellent service and gives me great confidence in servicing my vehicle. On a scale of 1-10, with 10 being the best, he is definitely a 10 plus!!

I wish I had initially purchased my vehicle from Mercedes of Westmont they're a lot more friendlier and easy to deal with I hope to continue my relationship with them.

Kelly was very helpful I had my vehicle in for normal yearly service.

Over the years, I have always worked with Rob Razik for all my car service needs. Rob is a very professional in what he does, and demonstrate high level of knowledge and experience in what he does. He’s also very informative. It's always an A++ service! I'd always go back to him for my service work on vehicles.

Ver accommodating, knowledgeable, professional & efficient.

Great service, and I appreciate them giving me a loaner! Very pleasant staff and great communication. They call you to let you know if your vehicle needs any other service, and don't try to sell you things you don't need.

Absolutely LOVE the parts department! Thank you guys for always being GREAT!!!

Great service, easy scheduling of my appointment, great service advisor. Cost of my maintenance was explained before I left. Work was done in a relatively short time. Couldn’t be more happy with my vehicle and the dealership.

Very easy scheduling. Kelli was my service advisor and was great. Car was completed as promised. What more could you ask for?

After being disgusted with the Audi dealership next door I walked into my new home! I was greeted by Kimberley who was super professional and made me feel comfortable. Kimberly asked all the necessary questions and I became an owner of a Benz!!

Shannon did an excellent job in explaining what and why services were being preformed. Oct. saving that were applied was very much appreciated.

I have bought many cars from this dealership (Tom and Sylvia). They are professional and a pleasure to deal with. Service has also been excellent. The waiting rooms and general facilities are immaculate.

After hitting a pothole, I proceeded to MB of Westmont. As to be expected, the service department was jam packed. I just knew I would be there all day as I waited my turn as I had no appointment. I was completely surprised that they accommodated me and had me in an out within 1 hour. #mindblowing

Earl and Mo were great.It was a 3 hour drive for us so we used the facilities on arrival.Everything was spotless. Everyone was friendly making for a great experience.The car was exactly as described and of course properly detailed.As I'm from Michigan this was the first time I've bought a car without haggling.Some people may prefer this but comparing it to the Mercedes I bought in April I missed it.The dealership had a great selection too.

I’m always welcomed when I come to Westmont . I only needed to have my headlight bulbs replaced because the passenger side went out . I received top service and I didn’t feel like I was being raked over the coals.

Earl best salesman period

Have used this dealer for service. Over the years the Customer Service has progressed from indifferent to excellent. Had scheduled the service earlier in week. Thus Paperwork was ready so - no delays. Dropped car at service and left. They Kept me up-to-date on progress of service.(car was in overnight). Can pay your bill in the customer service representatives office instead of running around trying to find a cashier. Only sightly negative observation is that the facility still has a way to go regarding customer waiting area when compared to some other dealer customer waiting areas.

Earl is best salesman period hands down shut the front, back door lol

friendly and promptly service

I was so confused about all my batteries, your staff was so helpful. Cesar took the time to explain what I was doing wrong to cause the problems I was having, in a very clear and understandable way. The young man who gave me a lift back home was very courteous and professional. Thank you all for the very good experience!

Excellent Service !!!!

My experience at Mercedes-Benz Westmont was nothing short of amazing. All the staff I came across we awesome. Especially Harry & he listened to all my concerns and went over and beyond to assist me with my service needs. He took his time and educated me on the vehicle parts and pricing so I can have the best, safest experience with my C-class. I would recommend this establishment to anyone who wants to join the Mercedes family. Ask for Harry and you won’t be disappointed with your experience.

Mike Moran is the best employee you have.

Mercedes Benz of Westmont service is always impeccable! All repairs were done without incident, my loaner vehicle was fine and my car was ready as promised. I highly recommend them!

good service, nice to have a loaner car available.

My experience with Mercedes Benz of Westmont was wonderful from start to finish. The service department was thorough, friendly, and timely...the service was done and the car was delivered before they had told me that it would be ready. The car was clean, and they hadn’t changed the seat setting or the radio channel. It was a pleasant experience...that’s why I drive out of my way when my car needs service.

Great service. Thank you!

A good job, took care of my car. Let me use a loaner and did everything in one day. 5 stars are the right number. My service reach was very helpful

Great service, team follow up on everything you ask. There was a mistake when I complete purchase and Chris (finances) even drove to my home to re-sign documents and gave a full tank of gas and detailing service for the inconvenience! This is perfect customer service.

Earl is the best. He went above and beyond for everything. The best customer service from Earl in every way.

Great service, team follow up on everything you ask. There was a mistake when I complete purchase and Chris (finances) even drove to my home to re-sign documents and gave a full tank of gas and detailing service for the inconvenience! This is perfect customer service.

Kim A. And the entire team were Awsome from start to finish!!

Brian was courteous, as always.

Earl is fantastic, he went above and beyond to help me explore all my options and finalize my purchase. He is genuinely interested to provide all what he can to make it satisfactory and enjoyable experience. This dealership and all the employees have been fabulous. Thank you for the excellent service and care.

Brian Reed always does an outstanding job. I look forward to working with him because I know he will Always do his best and take care of all my needs.

This, by far, was one of the best car-buying experiences I've ever had. I was passively shopping for a Mercedes, had done some research, but had not decided on a model. I stopped by Westmont just to look without the intent to purchase. The salesperson Jim Fico met us at the door. He was pleasant, asked a few questions, was very knowledgeable and not pushy. We looked at a few cars and through the conversation he was able to point us to a car that made sense for my needs - an E400 Coupe pre-owned car. We were able to test drive it 2x, Jim walked us through the car's features with ease and clarity. I decided to purchase the car that day. The paperwork, the process and the closing were seamless. Jim and his team were very helpful and accommodating. There was no pressure, no rush and everyone was very professional. I've purchased several cars over the years and I've always truly dreaded going to a dealership. As I said in the beginning of this entry, this was a very good experience because of Jim and his team. If you are at Westmont Mercedes see Jim Fico.

I had an emergency of sorts when my back left tire wouldn't hold air regardless of how much air I put in the tire. I realized it was possible I needed a new tire so I headed for the dealership. Upon arrival, I was informed by the representative that my arrival was almost at closing, however, he would check to see if a tire was in stock and asked that a colleague stay a few minutes longer to put on the tire. I am forever grateful for the professional service I received. Thank you!

Brian Reed, Managed the excellent service I received on 10/14. They received me right On time explained the details, offered a clean and welcoming waiting space, and completed the service on schedule. My car was washed and sanitized and my expectations exceeded. Highly recommend!

Brian Reed was my Service Advisor and he is always friendly and professional. He gives me his undivided attention and reassures me about the service I received for my car. I always ask for him when my GLK350 needs service.

Great and friendly service. Caesar always goes the extra mile to make us feel like valued clients.

Excellent service. We love the way Ms. Shannon Patt keeps us updated and the the great attitude that she has. She gives attention to the details and our needs.

Worked with Jeff and Earl at Westmont Mercedes. These guys are great. They went above and beyond the call of duty. First class the whole time. The staff is also friendly and helpful.

Service is exceptional every time I go in. Be it a tire check or a yearly checkup, I am greeted warmly and listened to carefully so the requested work ends up just as ordered! Highest marks....very pleased!

Assuming this is in regard to the service done on my car. Harry Arroyo was fantastic in how he dealt with getting my situation addressed. Greatly appreciate his attention to customer service.

My car was done on time & the price they quoted!

We work with Jim Fico each time we are at the dealership and have purchased and leased several cars from him. Our most recent lease was in the summer of 2020. Jim is super knowledgeable, friendly, responsive and efficient. Recommend that you contact him for the BEST sales experience! Pat and Brian

My experience at Mercedes-Benz of Westmont was fantastic. I worked with Sylvia and Tom and they made sure the vehicle I purchased was a perfect for me. Total professionals. I will absolutely purchase another car from them in the future and highly recommend them. For a dealership that sells so many vehicles they definitely make you feel like your are valued. 5 stars.

Extremely friendly and professional service. Sylwia could not have been more gracious and welcoming, and she was able to answer all of my questions.

I had a great experience here last year with Sylvia purchasing my new vehicle. I even referred my Dad based on my purchase and he got a vehicle a few months later. Any time I’ve gone in for service, I’ve had no issues.

I purchased a 2019 mercedes Gla here about two weeks ago and it was the best expirence i have had at any dealership. Jim Fico is the guy to talk to, he is great and helped me out tons. I highley recommend asking for him.

From the first moment I walked in I knew that this place provides exceptional services to everybody regardless! I was fortunate to get hooked with Jim Fico who was very attentive to my needs and have done an extraordinary job in smoothly trade in my leased vehicle with a lovely Mercedes Benz that is nothing but elegant. Also, special thanks to Kevin who blessed the whole deal. Keep the great work up and would definitely recommend them over and over again.

I would like to thank James Dudczyk and his team for helping me out with a loaner during my Mercedes emergency service. They did whatever it takes to help me out. This is a service you want to have for your car. JAMES DUDCZYK is the best service manager and he is leading a team to success.

quick service i was in out of there. Service provider was friendly and professional.

Jim Fico goes above and beyond when it comes to customer service. He went the extra mile to help me get my car safely and quickly - including staying late to secure my car and working with his management team to find a unique solution to make sure I felt safe despite COVID. Thanks, Jim! Highly recommend him if you're looking for a car.

Excellent all around. The staff even fixed a slight rattle in the dashboard, a problem that can be notoriously difficult to diagnose sometimes.

Great place . Very wonderfull people....

Brian, the service rep with whom I have dealt for many years, is first rate, personable and knowledgeable person. He knows his business, doesn't "sell" anything unnecessary and stays on top of the entire process for you and your car.. You can't beat him or Westmont Mercedes for the best service around.

Best customer service really helpful thanks to Kimberley and Mohammad Salah for helping me purchase my 2017 mercedes c300

This is my second Mercedes purchase at Mercedes of Westmont. I was very impressed that my sales rep remembered me from my last visit 3 years ago. He made sure all my needs were met and I was comfortable. This dealership is classy and very customer oriented. I have also used their service department and was beyond satisfied.

MB Westmont has a great team who works around the customer's requests, budgets and schedules and makes it happen. Thoroughly impressed right from the Get-Go by Michael Moran on the sales team. I told him what we were looking for and he did his magic. Thank you. Also- a big shout to Ardit and Mo Salah - for patiently explaining every feature. Appreciate your patience. Last but not the least, James Cheatham- I do need to call out your intervention and that email that you sent that made me come back to Westmont. I appreciate your objective response and you and your team are truly a great frontline to this great brand..

Just completed a long-distance purchase from Mercedes-Benz of Westmont. The process went smoothly and in a timely manner. David Legner was able to answer all my many questions and expedite the entire delivery of my vehicle to North Carolina. Thank you for your professionalism and caring attitude!

If you plan to buy Mercedes, buy from Sylvia at this dealership. Great people skills, and the best sales person you will come across. Most of the people at Service are phenomenal but Rob Razik and Lisa are two that stands out even among the best. AND their General manager James Cheatham is the guy to go for if you encounter an issue. He is very humble and ready to listen your concern and have a resolution in favor of you. THE BEST

I was very pleased with the service I received, the ongoing communication from my Customer Care Specialist, Shannon, and each of the service department staff I had contact with, and with the repairs to my vehicle.

The clients service contact, Brett was super. He reviewed the work order and set up a loaner car. He even accepted a expired coupon.

I was in the market for a new car and I was told to go and visit this dealership because of how amazing they are! I ended up walking out with a brand new car! From the time I walked in there I met Ken K, Tom Fless and Mohammad Salah! These three gentlemen made my experience so simple and easy and they didn’t just want to sell me any car, they actually sat there listened to my needs and found me the right car for me! The finance manager Mohammad made the process so easy and offered me drinks and snacks! He made that dealership my new home!!! I would definitely recommend anyone to walk in and ask for these three gentlemen if you are in the market for a new car!

Great service! Cesar was amazing !

Earl the salesman and Kevin the manager are outstanding. They proved the 4000 mile or 3 month warranty is unbelievable great. A expensive problem that popped up at about 3500 miles was repaired completely.

Westmont Mercedes has always treated me well. 180,000 on my CLS550- and still going. Thank you Shannon! Appreciate the ongoing updates and recommendations throughout the process

I custom-ordered and leased a GLC300 here. My advisor was Sylvia (Sylwia) Dziuba who was extremely responsive and quick in processing everything. From our first phone call, it took me only 2 days to finish the negotiation and submit the custom order (that was partly possible because I have done my research before, and partly because Sylvia was extremely knowledgeable and experienced). In 1 week, I received the production number and every detail. That was late June. The car was built in Germany in late July (finished), which arrived to this dealership in mid August. I picked up the car in late August, so it took only 2 months from the beginning to the end, and Sylvia constantly communicated with me to make sure everything is correct. All other staff I met were professional, friendly, and smooth in processing the transactions too. Very satisfied! Another thing I liked was that the dealership was open to negotiation to reasonable amount unlike some other places. I'm happy that I leased my car here even though I live in Indiana. I'll definitely lease my next Mercedes at Westmont again.

Excellent customer service

Best cars.. best dealership.. best customer service

This is my first Mercedes...great sales staff and support. Excellent job all around! Special thanks to Jim Fico for his professionalism and follow-up.

I just dropped off my CLA for service and had the pleasure of working with Kelli in the service department. I would definitely bring my vehicle back here for future service needs.

MB Westmont has always been top notch! Attentive service personnel and quality work.

Showed up on time and changed the flat tire in 3-5 mins. Super quick and helpful.

I have purchased many vehicles in my life and have had some really good and some horrific experiences. However, on 8/15/2020, I officially had the best car buying experience ever! My salesperson, Sylvia Dziuba, was extremely attentive and actually took the time to listen to me to discover exactly what I was looking for. After a few test drives, I decided that a 2020 GLC was perfect for me. Sylvia immediately went to work to find one with the color combination and the options that I wanted. Sylvia suggested a GLC that was actually on the showroom floor which had everything I wanted and the added bonus of the AMG package. It was absolutely perfect! Sylvia promptly went to bat for me to help me get the best deal possible. Without a lot of back and forth, I was presented with an unbelievable deal and ultimately purchased the perfect vehicle for me and one that I know I will continue to love for years to come. The entire process was quick, stress-free and enjoyable. Sylvia is very knowledgeable about the brand and was more than happy to answer all of my questions. She genuinely cares about each and every one of her customers and strives to provide THE BEST experience possible. Even after the transaction was complete, she called to make sure I was completely happy. Long story short, if you're in the market for a new or pre-owned Mercedes-Benz, go see Sylvia Dziuba!! BIG thanks to Sylvia and everyone I worked with at Mercedes-Benz of Westmont!

Convenient and efficient service, including washing dog slobber off the windows!

I recently purchased a vehicle from Jeff here at MB of Westmont and had a phenomenal experience. Jeff was extremely knowledgeable in all aspects of the vehicle and was very patient while I made my decision. At no point did I feel uncomfortable or pressured during the process which has been the case when visiting other dealerships. I highly recommend visiting Jeff and MB of Westmont when looking for your next vehicle, you will not be disappointed!

Very clean, professional and courteous

Great service. Michael is a great sales rep. Knowledgeable and professional.

It?s great to have the confidence to call pat with a problem and know it going to be handled the way that I expected

My service rep Rob Razik has been the best since I bought my 1st Mercedes...and nothing has changed for that reason alone I rather come to Westmont Mercedes then Fletcher Jones

Buying a car hasn’t been a fun experience for us in the past. With the current used car shortage we had already looked at 3 previous dealers and weren’t sold on the cars we test drove. Dave Legner at Mercedes Benz of Westmont has totally changed the car buying experience for us. He was laid-back, friendly and knowledgeable. He was never pushy and let the car speak for itself. From start to finish he made the buying process easy. He answered all of our questions and never pressured us. He went above and beyond with excellent customer service.

Polite employees. Prompt. Clean waiting areas.

Great service center!

Cesar Diaz was very professional and courteous. He worked with me to make sure the experience was excellent. I would highly recommend the dealership to others.

Excellent service technician very kind fast service

Excellent service and great staff. Would recommend to all friends.

Purchased a 2016 Lexus GX460 from Ken the sales manager, began correspondence online at around noon, very little back and forth, agreed to a deal later that day! Went in at around 7 pm, test drove with Jeff and did a walk around, Jeff was a nice guy relaxed and not pushy or aggressive. Long story short, I was in and out in about an hour, great service, everyone at the dealership had a great personality and the experience was fun and to the point. I'd recommend MB Westmont to all of my friends and family in a heartbeat, truly the way car buying should be. Thanks guys we love our new ride.

Staff was nice and Friendly.

Jeff provided the most professional experience I have ever had when purchasing a vehicle. He listened and understood exactly what I was looking for in the car. Thank you

Kelly Christensen took care of me as always. Last time I brought the Mercedes E550 in, the bumper was dinged, most likely in the car wash. I brought it to her attention and the dealership repaired it at no cost with no gripes. I also have a Mercedes ML 550 which I service at Westmont Mercedes. I have spent a great deal of money at Westmont Mercedes over the years with typical Mercedes repairs and maintenance that one would expect. It was nice to know that they did not get chintzy when it was their turn to pay the bill. I highly recommend this dealership. They have never overcharged me and are always honest.

Excellent sales assistance from Earl Easy to do business with.

Jim Fico and James Cheatham are the best! Great service, easy buying process. It was so good we bought two!

Always a pleasure to drop off my car at Westmont MB. I've never had an issue and love looking at the new cars.

Shannon was very kind and professional She offered a loaner car when I had a time issue. Have enjoyed service at this dealership for many years.

Exceptional overall sales experience. The sales reps were personable and knowledgeable. Answered all my sales concerns and was very patient. The finance manager was efficient and I never felt any typical sales pressure. It was a great experience and I would definitely recommend this dealership.

My wife and I had an amazing experience from start to finish with Mercedes-Benz of Westmont Autonation. We worked with Kimberly who helped us find our dream car, and made the entire car buying process straight forward, easy, and most importantly fun! Kimberly was knowledgeable of the vehicles, asked great questions as to what we were looking for in a vehicle, and ultimately was a straight forward negotiator. We really felt like she was on our team during our car purchase, and we couldn’t be happier! Even though we live downtown, and Westmont is a bit of a treck, we plan to do all our service there moving forward. We really enjoyed the staff and team, and are excited to be a new part of the Mercedes family :)

on time, quality service, explained what they found and corrected, gave the vehicle a nice wash too!

Great customer service! Car was cleaned inside and out when picked up. 5-Star all the way! Thanks Brad and Mercedes team!

Service advisor Brian Reed was terrific

By chance walked in to look for a new car and drove out in a new Mercedes. No pressure. Questions answered. Just a great experience.

Brian was incredible, this is the man that should be the General Manager. One of a kind. Mercedes Benz is very lucky to have you my friend. Keep up the good work.

Have bought from this dealer for years. Salespeople are top notch. Repairs are few, so I have never had a real problem. Regular maintenance is exceptional. Loaners are always available, when appointments are made. Service staff are knowledgeable and helpful.

Great Customer Service and quick process!!!

I had an unexpected problem with my vehicle and immediately reached out to my Sales Representative Sylvia D. She was very responsive and had the service team contact me directly. Kelli was a great help ensuring my vehicle was serviced.

I worked with Dave Legner to acquire a 4X4 Sprinter van. He was a consummate professional. Highly recommend.

Every time I visit this location for service, the employees are always courteous and helpful. The facility is always clean and as soon as you drive in, there is always someone there to meet and greet you! I love this place!

We booked our appointment with Service Advisor, Brett, and we had a great experience . Our ML was serviced promptly and competently. Highly recommend this dealership and specifically Brett for all your maintenance needs. Request a loaner vehicle, and he will have it waiting for you.

Cesar is the best! Great service every time! Thank you!!!!!!

We had a great experience at Mercedes-Benz of Westmont. I called from out of state for a car they posted recently and Sylvia Dziuba was the salesperson who made the process easy regardless of us being in different states. She helped me to get an approval within a few minutes. Then I booked a flight to Chicago, IL and she even came to pick me up at the airport. Once we came to their dealership, the car was as described and in great condition. They got me 2.99% APR, which I thought was great but when we got to their dealership, Mohamad Salah, from their finance department got us even better deal; 1.99% APR. Isn’t that amazing?! I definitely recommend this dealership to anyone to check them out. They have a great team who will put a smile on your face. Thanks Mercedes-Benz of Westmont for your great service! We are looking forward working with you all in the future

From the service call to picking up my Mercedes, I was very satisfied with the representative, Kelli, who you would have believed was a friend. Kelli was very personable and well knowledgeable. I was confidant with everything she recommended and once again, my car rides like a dream! Thank you, Kelli.

My service experience was 5 star due in large part to service writer Brian Reed, and technician Gary Altman.

Shannon went above and beyond the call of duty she found something I didn?t know about brought it to my attention and then took care of it it?s great to have service advisor to go beyond your expectations

Service is absolutely the best. Working with Brian makes the whole process easy and painless.

Very Pleased with service from Brian, Hose, young man in rental car can't remember his name but all it's always good with the team i just mention.

Brian Reid is the best CS rep ever in my 45 years experience with German autos!

Prompt....did the correct job....spotless car wash to boot. !!!

My service experience was excellent. Convenient appointment time. Addressed maintenance and returned my car clean.

As I have stated before, Brian Reed is an excellent service advisor. Always very helpful, recommending exactly what is needed to maintain my vehicle, including things I may not have thought of myself. My vehicle is low-mileage but old, and I'm treated as if I drive a new Maybach. Brian deserves a big fat raise!

Rob Razik was highly professional and helpful the work was done on time

Deal went very smoothly. It took less than 2 hours to make the deal.

Rob Rezak, my service coordinator explains everything in detail and has the vehicle ready as promised. Wonderful to work with!

Westmont Mercedes always give me a great service at a very reasonable price. Just had four tires replaced. Substantial discount. Kelli Christensen is a outstanding service advisor. I always use her. Highly recommended.

I have been a customer of Mercedes Benz of Westmont for the past 18 years. 4 automobiles later the service has always been consistent and the quality has only improved. The staff are always polite and willing to answer questions or assist with whatever.

Visit this dealer for routine maintenance on my C300. Customer Service personnel always polite, professional and attentive. Everything handled efficiently and on time. The buying experience at MB of Westmont is as acceptable as such a process can be. No pressure to buy, no push to up sell and reasonably negotiate.

Very willing to get my car in for service under these trying times

I absolutely feel safe going to Westmont Mercedes for sales or service

Shannon was great from the moment I drove in. I was informed throughout the entire process.

Shannon was terrific on the phone, very helpful and professional. The service was so smooth.

Best experience ever at this Westmont mercedes dealership. Thanks Earl for making every step simple, painless and respectful.

Bryan was very good as to keeping me up on what needed to be done to my car

Was surprised that they were open with everything going on with the madness in the world was very appreciative service was great my repair man was extremely friendly. I pray for all of them there for being there in this time of epidemic

From the service person, customer service representatives and the staff delivering the car to me, there was great service.

Cashier was not too friendly at all. Did not greet me and barley spoke a word to me. My service advisor "Brad"was Great! Friendly and very professional. Top of line service provided by Brad.

Great service and done promptly..Wonderful professional service from the advisor and the gentleman who processed the loaner.

Rob my service specialist was great. He was prompt, kind a courtesy.

Service advisor Mr. Brian Reed was very customer friendly and took care of the entire process in a very professional way.

My car would not start after a lengthy period in cold weather. I called Mbrace , explained the problem and they had a service rep contact me. Everything was done promptly and the service rep brought a replacement battery with him in case the jump would not work. Fortunately it did, and my issue was easily resolved.

Great dealership and sales by Kim. Having a couple electronics issues with new car which is a bit disheartening, but dealing with our local dealership since we purchased out of state.

Prompt. Service. Very courteous. Meticulous work Very experienced technicians

Shannon Patt was very accommodating and made the overall experience a pleasure. James Dudczyk was also very accommodating in my tire purchase.

Mr Brown was very Pleasant good attitude specially seem customer in the morning 7:30 am Mr R .Brown explains what needed for service ,he wasn?t trying to rush you out ,(So our baby had to stay over until Monday mean ML350) Also Mr John very pleasant too meet who served me with the rental SUV ,It was Ready Tank full ,R Brown help me out great service Thank you very much , please keep up the great work ! Westmont dealerships very clean on rent service the vehicle was ready full tank gas ,( not like other dealerships no gas )we smile had a nice was ready enjoy

During my most recent visit, Shannon Patt, another one of MB of Westmont?s finest Service Rep ( Brian is my usual go to person) provided great customer service without missing a beat. I appreciate the entire staff from the young men who open the car door upon my arrival. Down to the cashier. Yes I said cashier, because I trust their work. THANK YOU from Yvette Ross

The Service advisor was very good. She is very attentive and very helpful.

Tom Flessor is a great customer service/salesman! I have dealt with Tom for over 15 years and referred several clients to him. All of us agree that he is a consummate customer service person!!

This is the second Mercedes Benz GLE350 that my wife and I bought from MB of Westmont. We first met Earl Sklar in 2017 when we bought our first GLE350. We told him exactly what we wanted, color and features that we wanted and he delivered . When we bought our 2020 GLE350 we went right to Earl and once again he came through without trying to stick us with features that we did not need. We spent no more that about an hour and a half and left with our new car. Thanks Earl, thanks Mb of Westmont.

Great service . Purchased and leased many cars . Brian in service is great and Tom Flessor is our salesman . Both are fabulous

Great experience all around Sales and the follow up was perfect. Good deal and no pressure selling

The service and maintenance crew were very courteous. It was explained to me what had to be done and approximately how it would take and if I needed a loaner. I would recommend this dealer to anyone. The service was excellent. Thank you.

I bought this vehicle on-line, sight unseen, from David Legner whom I?d never met. Dave and I spoke on the phone for a week before we even talked price. He is a very affable guy, full of stories and information. We agreed on a price, and I flew out toChicago to get the van. It was the most unusual car buying experience I?ve ever had, and the most enjoyable. I made a new friend in Dave and that was a bonus!

Jeff Lambert was very nice and knowledgeable at Westmont...? Thank you! I went to the Naperville location where I live on MLK day and NO ONE spoke to me !!! It was rude and Ridiculous! What happen to Customer Service ??

Wonderful experience as always. Love working with Brian.

Kelly was my advisor and helped me through the process of deciding which repairs were needed versus in a few months .

Jim F and Mo' S are cool. They will make sure you get the best product.

The manager on duty on Saturday February 8, 2020 showed great leadership skills he took the initiative to go over and beyond his job duties by assisting me with installing my license plates which had fallen off.

My service experience was problem free. The service consultant was friendly and knowledgeable. My car was ready as promised, and looking great!

Had air suspension issues. Chris was extremely helpful and accommodating! After a speedy repair and two great porters I got my car back all shiny and clean. While waiting just being a on looker I was approached by three different very happy and helpful salespeople. I will definitely purchase my next GLS from this location.

We have purchased our cars at Laurel since 1985 and have our cars serviced exclusively because of the outstanding professional staff. We just purchased a new C 300 and attribute our purchase to staff specifically Brian Reed the best service rep anywhere, Lisa in service, Kathy Sturm and our longtime sales rep Tom Flessor. All around A plus.

Kelli C in Service was fantastic. She was knowledgeable and friendly.

recall on my e350 for steering bolts. also gave me a loaner for free

Amazing service and attention to detail! Everyone was extremely friendly and polite. The car went through a very thorough inspection prior to our purchase.

My truck was towed in and my Advisor Chris Samuels was excellent in keeping me looped in and informed as to what was happening, he wasn?t pushy and took the time to answer all my questions!

Excellent. My service rep over the years is Brian Reed. He is an asset to your dealership and I can honestly say the reason I am committed to your organization. If the service I bring my car in for requires a loaner, he always has one up front and ready for me to go so I don't waste my valuable time. Brian is courteous and professional and your employees are the main reason a business is successful.

Brian, the service manager was very professional, communicative and friendly. The entire experience was quite good....largely due to Brian?s great work.

I purchased a car for my daughter. Earl Sklar was my sales associate. I explained what we wanted and he found us exactly what we were looking for and in our price range. The car was in mint condition. Earl gives the ultimate perfect customer service experience. Extremely knowledgeable, honest, experienced, does what he says he is going to do. He had everything ready to go when we got there, car detailed, paperwork done and we were out the door in under 1.5 hours. I have bought several cars from Earl and he never disappoints. Do yourself a favor when shopping at Mercedes Benz Westmont ask for EARL SKLAR and receive the most amazing service possible when purchasing a car! Thank you Earl my daughter loves her car!!

They are the best. The service they offer is wonderful. Specially the people, make you feel like home.

I was happy with my experience. Jim was no nonsense and I feel like I got a fair deal

My van was in because of a recall of a passenger side airbag. There is No way of judging the work, but I liked Chris, who facilitated my paperwork.

Service was excellent!! The people at Westmont Mercedes were excellent especially Rob!!

It was very pleasant to deal with everyone at this dealership. We particularly were impressed with our salesperson, Sylvia Dziuba, whose product knowledge was extensive.

We received outstanding assistance from Sylvia selecting and purchasing our new car. Sylvia and Tom are excellent sales people with knowledge about the different vehicles. Sylvia paid attention to every detail making our buying experience flawless!

I have always received great customer service with Rob Razik at Westmont Mercedes Benz in service. He is very attentive to your needs and addresses all issues with ease. He's very professional and gives great customer service every time!

We stopped at this dealership so I could show my wife a specific interior color. Tom Flessor helped us and was extremely friendly and knowledgeable about the product. He went above & beyond what most other sales people would do. While we had not intended to purchase that day, they met the price my wife was willing to pay. No pressure to buy from either Tom or his manager. Needless to say, she drove her new M-B home and is rather pleased. This is her 3rd M-B.

It was a god experience. It took me no more than 2 hours to get the whole transaction done!

Kelli is the best service advisor there, she is very patient and pleasant to work with.

Courtesy of the check in rep was great. He was quite helpful and provided answers to questions. Very knowledgeable about the product.

Just purchased our 3rd car from Earl over the last 6 years. He is great to work with and always appreciate his attention to detail!

Kim in sales was great in assisting me. She made me feel at home and it eased the whole process. Chris in finance made the paperwork process very very smooth and explained everything with clarity.

Great attention by Earl our salesman. Explained all details of the buying process

My service director Brian Reed made sure my appt. went smoothly and quickly with all work being completed as well as car cleaned.

Our experience at the Mercedes Benz dealership with Jeffery was excellent. Jeffrey made the experience, educationally, helpful ,comfortable and kind. Every salesman should have the outstanding qualities that Jeffrey has. He is the best salesman and experience we have ever had buying a car. I would go back there or highly recommend asking for Jeffrey or referring him to anyone I knew looking to buy a car.Jeffery is what you would hope a good salesman is. I can't say enough good things about him , He handles himself with such respect to the customer and so knowledgeable about the brand, no fakeness like alot of car salesman are. A true gentlemen that you would want to work with and come back to buy your next car again and again.

Brian in the Service Department does a fantastic job! He is friendly, knowledgeable and does a great job of keeping me informed on the status on my vehicle being serviced.

Michael Moran was my salesman . My experience the the whole purchase of my car was very pleasurable!

Always best customer service .Service manager always help and answer your questions ,It?s my third car with this dealership and I?m looking forward with the next ones

During the servicing of my car, there was a communication problem dealing with the time my car would be ready for pick-up. Thanks to service advisor Kelly Christensen's tenacity, professionalism, and ability to articulate what I wanted, the problem was solved to my satisfaction.

Just a quick check up - well done. It is great to have a dealer both close by and reliable.

This dealership has been my best car buying experience ever. Did not buy a Mercedes but a used Jeep Wrangler Jeff Lambert was great and has awesome old school values unfortunately he was busy and was not able to finish the sale I was given another salesman can’t remember his name but was really great in finishing the process with my two young boys running around and raiding the free snacks in the gift and merchandise shop The entire staff made me very comfortable Oh and the finance guy for plates and title went above and beyond . Great guy A week later I noticed my engine cover was missing . I called the the dealership left a message and promptly received return call from the general manager who handed me to Kevin who assured me that he would look into it I would have this problem resolved . The problem is solved he had a new engine cover waiting the next day! The bottom line here is if if you want to buy a car without playing the numbers game and haggling and just want to go buy a car from a great service providing dealership and professional people then go to Mercedes of Westmont

I have purchased a car and brought it for service here. Staff are great, work with you on any matters you have, and take good care of your vehicle.

Great service every time I go. For repairs or replacement of parts.

Annual service was done along with a recall item from Mercedes. I was given a very nice loaner while the service was done. It was a very a quick, easy, and positive experience.

Great overall experience. Service scheduled as required, work was done on time and right the first time. Car was returned clean and ready to drive.

In addition to the sales woman, who was very nice and helpful, I want to mention Ardit Sulejmani, who help me understand the new features of the car. He was very knowledgeable and helpful.

Bait and switch. the shop. Price of proposed service kept going up once the vehicle was in

On time. Zero surprises. Well done and very courteous

Timely, pleasant service. Rob was thorough and professional.

Called for service on Monday and was able to bring my vehicle in on Tuesday morning. Waited in lounge, and service (including car wash) was completed in 1-1/2 hours.

James Bloom is an excellent sales person,. He?s easy going, not pushy, definitely tries to make customer happy.

Jeff Lambert was extremely informative and helpful in our car buying process. He was extremely patient but very responsive when we had questions. He made what us normally a stressful experience quite pleasant. Would recommend Jeff to anyone!

My sales consultant was fantastic this is my first Mercedes-Benz so was not sure what to expect had gotten lots of references about this dealership and the quality of excellent service. David Legner was excellent he was patient he was thorough he answered all of my questions and showed me all that my vehicle was able to perform safety features he never ever made me feel as if I needed to rush to make the sale if this is your first Mercedes-Benz. I strongly highly recommend Dave as your guy to help you understand the product , the quality and the excellence Mercedes Benz can provide you thank you Dave.

My AC in my 2013 E350 was not performing well. The service dept. did a great job but I was very impressed with the customer service I received from Kelli. She truly exemplifies what Mercedes is all about - the best or nothing at all.

The service department is AWESOME!!! The service representative Brian Reed is the best ever. He makes the whole experience very pleasant.

Great sales person Mr Jeffrey *****5 star. If 100 Stars I will give to Mr Jeffrey ,nice polite great sales person. Excellent. Also finance Person Mao. And all workers and manager, Mercedes me connect person all the people I meet with and go through for process over all nice and great people I really appreciate. Mr Jeffrey 1000 Star big respect appreciate. I didn’t get word to say More than thank you. God bless I hope long life for Mr Jeffrey. Thank you again.

My wife and I picked a new Mercedes this week and couldn't have had a more pleasant experience. From Ken Krzak the Internet Manager, Sylvia Dziuba our Sales Representative, Christina who prepared our paperwork, and the Product Specialist that assisted us with the new car!

Always a good place for service Kelli did a great job and made me feel welcome!

The car care as well as customer care I witnessed at the dealership was beyond comparison . Their work was very thorough And professional and I was totally satisfied. I would recommend the dealership to anyone who is looking for a good place to take his or her car.

Dave Legner is a great sales guy to deal with. He is extremely knowledgeable about Mercedes and put no pressure on me to buy (the car itself did that). He lined up two cars for me to test drive, answered all my questions, kept me informed on the progress of my car from Germany, was consistently helpful and friendly and gave me some great "down-to-earth" advice. As for the car itself, it was delivered in perfect condition. Everybody went out of their way to make delivery a great experience - Dave, Christina, even the license plate guy. Oh, and when I realized that I had forgotten to present my $500 off Mercedes Club certificate, Dave and Christina did the paperwork over again the next day to ensure that I got the discount. This was the best car-buying experience I've ever had.

Overall, the customer service was superb! Kim was my sales person and she equally accommodating. Everyone I came in contact with was pleasant and professional. Thus far, I'm pleased with my purchase.

Keli was most accommodating. Service was quick. Although I'm not in the market for a new car enjoy looking at many new models in the showroom.

Outside of giving 4/5 Stars for Customer Service due to a slight delay in receiving my car after servicing was completed, the service was impeccable. I've always had great experiences with MB which is why my family will stay with this brand as long as I'm alive. There's the best and the rest. MB is the best and continues to set the Gold Standard for automotive excellence in every area.

After buying several cars from several dealerships In the past 30 years. By far buying from Mercedes-Benz Westmont was the best experience ever. No Games,straight to the point and fair value for your trade in.

Very timely with repairs. Loaner car provided. Snacks provided will you wait.

Very professionally handled. Kelli Christensen was very personable and addressed my issues in a timely manner. Keith went out on a couple of rides with me and was thorough and knowledgeable.

I have leased 3 vehicles from MB of Westmont, presently a 2018 C300. Always a pleasant experience. The same salesperson has handled all of my transactions and we've actually developed a nice relationship. No sales pressure .... no 'upselling' and negotiates reasonably. Service personnel all courteous.

We where so lucky to have Jim Fico as a salesman on our last purchase of a car.He is a person with a great 👍 sense of humor and personality! Who could imagine buying a car could be such a blast. Positive people definitely make a difference. Despite all the fun we’ve had, he's serious in the details and precise on the facts. We were supposed to have the car cleaned and detailed prior to our arrival of the second day but apparently the crew responsible for this was behind, so Jim just grabbed the Windex, all the chemicals and rags and started cleaning the car for us. What more I could say about Jim!!! Our best wishes to him and his lovely family!!! Generally speaking about Mercedes Benz of Westmont I would like to to see the sales managers more customer happy oriented! I would definitely buy a car from the dealer and a million times from Jim!

Kelli who is the assistant manager in service department was terrible. I couldn’t believe anyone would just walk someone you’ve never met before into their office without asking them their name or even introducing themself n find out what brought them in. I truly felt , I was treated this way cos I am AFRICAN. Kelli Never introduced herself, had a terrible flat affect. One would think you spend all this money to purchase a Mercedes and not to mention how much you spend to get service done on these luxury cars n you deserve at least just standard/average customer service. Not sure what kind of example she’s setting for her staff since she’s the assistant manager I can say I have had better experience at McGrath Acura of Westmont n Audi of Westmont. My experience at Mercedes Benz of Westmont with Kelli has made me not ever purchase another Mercedes. Terrible experience!!!

I've bought 3 Mercedes Benz from Westmont Mercedes Benz in the past two years - - S63, S560, GLE - and had a good experience each time with sales rep David Legner. This was my first service experience with them - the service is just as good - perhaps even better - Gerson Buleje, the advisor, double checked the repairs - found a minor issue, and drove the car back into service (with me in it) and had it resolved on the spot. Instantly. The fact that he double checked the repairs personally was impressive - but getting it fixed instantly was remarkable. Highly recommended dealership.

When arriving to mercedes benze of westmont i was greeted by erik a service advisor. He was very helpful and pleasant to work with. He is very knowledgable and made sure to take time to answer all my questions. High praise to him for going up and beyond what I feel is expected.

Dave Legner made my buying experience great. I drove up to Chicago from Indianapolis to make the purchase and I was in and out in under an hour. Car was in perfect condition. Highly recommend Dave and Westmont.

Overall experience was easy and effective. This is the third vehicle that I've purchased through MB Westmont, my second with Earl Sklar. Earl is approachable and enjoyable to work with - no pressure felt whatsoever. As long as I'm buying Mercedes, I will continue to work with him. Car buying can be stressful in of itself. Looking at financing rates that are not based in reality can pose unfavorable buying decisions. The rates initially shown were much higher than what was actual. Provide your customers all the options (financing rates, service, paint protection, etc.) up front. Don't wait until near the end. I know there is a strategy to selling a car, however, you can make the experience easy, enjoyable and effective! These three components will drive loyalty derived from trust. Oh...and when a customer drives from Indiana to purchase a car, figure out how to let them take a vehicle home at night. Decisions change multiple times - Friday night to Saturday afternoon...Just something to think about.

Pleasant experience. My service personnel was very diligent and excellent to work with

They are the best in the business...polite and always helpful

Riley listened to my issues and confirmed my vehicle would be looked at 1st thing in the morning. The following morning, he contacted me with the summary and I approved the estimate for work. He contacted me later in the day to say it was done. Very nice service. When I drove my loaner into the bay, the car attendant took my key and she walked me to the cashier to take care of my bill. Riley walked out of his office to take care of my bill personally. I felt very valued as a customer.

We went to this dealership a couple of times. But finally got a referral from a friend. Kimberly Cager gave us a competitive quote, and was honest and helpful throughout the process. We had a missing seat buckle issue, and she even help scheduled a service call for us. Highly recommended!

Keeping my vehicle in top condition is a priority. Rob, my service advisor, professional and attentive.

We walked in off the street knowing nothing about Mercedes cars and walked out super excited about all that we learned and our decision to purchase a 2019 C Class. Mike is an exceptional sales guy, knows his products well, did not push, and was patient to answer our many questions. From the initial look-see to the final closing and bringing the car home, everything was great, no pressure, and very comfortable!

Overall, dealership is good. Took awhile for someone to greet me when I first pulled into the service bay, but no big deal.

Excellent service. Excellent service writer. First time at dealership,and was treated like royalty.

Terrible customer service. Workers do not follow up and give wrong information about your car.

Service was timely, loaner car was available as ordered, contact was made as indicated and the car was completed when expected

Over the summer I was shopping for a new car. I went to several dealerships with my husband trying to narrow down my search I had a few cars in mind but wanted to check them out. My husband suggested we go check out a few SUV models at Mercedes. It was a Friday around 4pm. I think most of the people just wanted to go home and couldn’t wait to start their weekend. Out comes Sylvia and sees my husband and I looking and immediately gives us great information on the car and offers a few suggestions based off of what they have on inventory. She made us feel instantly comfortable with her and took us out on a few test drives to compare some models. Honestly if it wasn’t for her I may have gone with another car, but her immediate customer service made us feel right at home, we even bought two cars and came back the next day to take home the second the car! Flash forward 4 months later and my car gets a flat tire. Thanks to Sylvia keeping in touch and checking in on our purchase every once in awhile I knew exactly who to call and get some help. Mercedes roadside assistance towed my car right to the dealership and I had it fixed as soon as possible the next day. Joe in service was fantastic in getting this taken care of and even had me picked up from home so I could go get the fixed car and make it to work. I highly, highly recommend getting the tire warranty it is worth every penny especially living in Chicago with all the potholes and construction. Joe and Sylvi made a terrible situation feel so seemless. They really know how to take care of their clients.

We recently worked with Earl at Mercedes of Westmont to purchase a new Mercedes GLC 300. He went out of his way to make sure our whole family (including kids) were comfortable and attended to during the process. He worked hard to search for all possible vehicle options and spent time walking us through the features of the car both before and after the purchase. It was truly a first class experience and followed the "Driven to Delight" Mercedes culture. I hope to purchase a car there in the future!

Great experience to shop for my new car. Will come back again for my next purchase

After spending months visiting dealership after dealership dealing with your typical egotistical car salesmen I stopped in Mercedes-Benz of Westmont. I had undoubtable low expectations based on my last previous 10+ dealership experiences, however I was pleasantly surprised because this turned out to be one of the most seamless vehicle purchases of my life. My experience at MB of Westmont was with Jim Fico. The entire process was stress-free and genuine with a hint of enjoyable humor. He was so welcoming and attentive via email therefore I decided to give this dealership a chance. It is rare to meet people in sales that are authentic and place such high value on integrity, but Jim did and ultimately that is why I brought the vehicle. I walked in Tuesday frustrated and walked out Saturday extremely satisfied with a great vehicle. IF YOU NEED A NEW/PRE-OWNED VEHICLE JUST CALL JIM FICO, YOU WILL BE PLEASED! P.S. My mom liked him too and she is a tough cookie!

Great Experience. All of our concerns were addressed promptly and to our satisfaction. Our service rep Tom provided excellent service.

Jim Fico at Mercedes Benz Westmont is the man to see. He made my dreams come true. Great attention to detail. True to his commitment.

Service Adviser Giacomo took care of me as always. Gave me a great deal on a front brake job on the E 550. Al the Service Manager stopped by to make sure all was good. Knows I am a loyal customer. I bought and have serviced both my Mercedes at The Westmont Dealership. I can not rate them highly enough. Very honest and high integrity. If you have a Benz go there for service. You will not regret it.

Service was efficient and professional. Always receive thorough information.

Westmont does a great job with maintenance. Good communication, knowledgeable and fast.

Sylvia was a great salesperson. She was very thorough and answered all of our questions. Christina Pucci was quick and efficient in finance. All people we encountered at the Westmont dealership were pleasant to work with.

It was a great experience and I will purchasing my cars from them for a long time. I was treated great and made me feel right at home. Down to earth group of people and appreciated my business. Thank you team Westmont. I love my GL450.

Our salesperson worked with us for almost 2 years ---our delay due to traveling, winter away, health conditions. He was supportive, no pressure, available at all times. The car CLA 250 exactly what I wanted with style and amenities. Perfect in all ways!

I have always worked with Rob Razik on service issues and he is excellent.

My husband and I recently purchased a new GLC 300 coupe with Jim Bloom as our sales rep. He was extremely helpful in making sure we saw all of the options we asked for and went above and beyond to acquire cars that were at different dealerships. He was very patient and worked with us over several days to find the perfect car for our needs. I would definitely work with Jim again and lo ve the car!

Would highly recommend Brian Reed - a very good service manager.

My experience was outstanding wire to wire thanks to the direction of Mr. Brian Reidwho has done a terrific job at this dealership for many years. Mr. Reid is the reason that I drive all the way to this dealership as opposed to using my local service options.

We had excellent service by our sales person & very pleasant expiriance all thru the buying process.

Pleasant experience didn't take long at all

Kim was very knowledgeable and easy to do business with the product specialist was informative and Chris was making sure we were happy and had a great experience

Good service. Done on time. Courteous shuttle service.

Our salesperson, Sylwia made the purchase process painless. She is very professional and knowledgable. We've purchased many cars over the years and have had very poor sales people and good ones too. Sylwia was a pleasure to work with and was excellent.

My experience was great with Matt he was very polite as well as courteous he explained in detail my repairs as well as what was to be expected. If everyone in your facility is like him no one would complain. I give Matt a gold star

Thought both the dealership and salesperson were accommodating and treated me well. I was in and out of there really quickly and it was a great deal on the car.

James Bloom made me feel Comfortable buying a car. Strongly Recommend him!!!!!!!! GREAT EXPERIENCE!!!!!

Outstanding service from Sylvia in Sales to Christopher in Finance to the Product Specialist. Made the car buying experience a pleasure.

Chris my salesman was great and not pushy at all very helpful

I found the car online and it was exactly what I wanted and even better once I took it for a test drive with Jim. He knew I wanted it and was a great no pressure salesman who helped me to take it home that afternoon.

Kimberly Cager was the most professional, kind, and knowledgeable sales person. Also, Sam in the financial side was great!! My husband Terry and I will purchase our next vehicle from these two wonderful people.

Excellent service by Dominic Scaletta. We leased our Eclass here as well, and we wouldn't go anywhere else.

On April 12, 2018, my husband Terry and I purchased a Certified PreOwned 2015 E350 from Kimberly Cager. She is a very knowledgeable, professional, and kind Salesperson. Kimberly made the buying process very comfortable and easy. She took her time to throughly answer all of the questions we had regarding the vehicle. Kimberly is the BEST car salesperson that we have EVER worked with. I would give her Customer Service style an A+. Kimberly needs to offer classes to other car sales staff. Kimberly left such a positive impression with us that we will definitely purchase again from her in the future. Thank you Kimberly for such a wonderful experience for the Whites. You made buying my birthday gift a joy!!!! Karen and Terry White

Got an excellent price and van was in stock. Will return when its time to buy another van

the dealer was outstanding. the lease process was very easy and the sales rep explained everything and delivered an outstanding service.

quick and easy, loaner ready when I bought my car to service

Everything went fast and easy to buy my car. Kim was a great salesperson! Car was missing owners manual and she had one sent to me Asap! Car was clean and gas full. They made sure to go over things in the car with me before I left.

I was treated with honesty and respect and the service was great

Very easy and quck purchase, fast negotiation, great facility with tons of vehicle choices. They also appreciate the value of your trade, unlike other dealers. Dave was a great salesman with huge knowledge, about vehiclesNorridge, and other trade businesses. 2018 GLE43 AMG Would definitely recomend this place, and will definitely come back again. Thank you guys

This place always has provided me with the best service! Kim is the best, she always takes her time and makes sure everything is perfect! Every car I have bought was because of her help, as she always finds me a car that fits in my budget and needs.

Service was performed as promised, within time frame promised. Kate the service advisor provided excellent information and pricing for prepaid service contract. Finance dept did not follow-up on their commitment to contact me, but service provided financial information too.

This is my second Mercedes and I would not take it anywhere else. Brian Reed is the service consultant that I talk to when I need work done and he is excellent.

Great, friendly, easy buying experience with our salesman Ernie P. Love my new GLC300!!

We received personalized service from the time we walked in until the purchasing process was finished. Everyone at Mercedes of Westmont was extremely helpful and exceptionally polite. This is the place to shop if you are in the market for a new car! We are in love with our new Mercedes.

On time perfect service. In and out took minutes thanks to a well-organized service department.

it was really a pleasant time there, starting from shopping for a new car till they handed me the keys. Everyone was very friendly and very helpful. I am definitely coming back to pick up my next car.

My tire has several problems and could not be repaired at Just Tires, where I usually go for tires. They could not get the same tire and thought with the 4matic, I should probably get four new tires. They filled the tire with air for me so I could make it to Mercedes, where they were able to find me a replacement tire out of state. They gave me a loaner car for the two days it took to get and replace the one tire I needed.

I could not be more pleased with Mercedes of Westmont. Stellar people who truly care about your experience with them and with your vehicle. Earl Sklar diligently kept me posted on the availability of the used vehicle I purchased, carefully listening to and responding to the heart of my questions. Just a remarkably positive experience all around and I highly recommend Mercedes of Westmont.

Shopping for a new car is never a pleasurable thing to do; however, working with the people at Mercedes Benz of Westmont made this process totally enjoyable. I could not be more happy with my experience! Thanks to all there!

Great buying experience! Everything was explained throughly, very helpful!!

Amazing experience with a touch of honesty, understanding and professionalism. Truly recommended dealership to purchase your dream Mercedes-Benz!

Alexandra helped us out and was great walking us through the features of multiple SUVs. She was very attentive but low-pressure, knowledgeable, and willing to work with us in finding the ideal vehicle for a good price.

Buying a used luxury car was really easy. Great service and management team. They went above and beyond to address all of my needs.

Very happy with the purchase of a new GLA. Everyone was very helpful and patient with all of our many questions.

TRAINED MERCEDES TECHS RESPOND PROMPTLY AND PERFORM EXCELLENT SERVICE

From the moment we walked in to the moment we walked out we felt welcomed and not pressured to purchase. I liked the no haggle price. Allowed me to do homework before coming in. Great dealership.

Andy made the service experience very smooth from start to finish.

The most pain-free auto shopping experience I've ever had. Very knowledgeable and respectful staff. James Fico is a wonderful salesman. Car was delivered to our home in Bettendorf Iowa, did all the paperwork on our kitchen table. Very relaxing, enjoyable.

I brought the car in Brian Reed took care of it He is so efficient and on top of things the whole experience was great I would highly recommend him as my service person to all my friends

Service B for my car. Pricey but they also did a few other checks not included for free.

It was a very pleasant and accommodating experience!

Friendly, low pressure and no surprises. I ordered a GLC with the exact equipment I wanted and got if for a fair price without having to haggle. The check out on the car's system's was thorough and the paper work processing was professional and efficient. I placed the order 2 months before the lease was up on the car I was replacing knowing it would take some time for the car to arrive and still had a short gap at the end of the lease before the GLC arrived. Chris from Mercedes of Westmont arranged a loaner for me for to cover the gap. Great service!

Very pleased with the recommendations and support of the sales team.

Experience was unique in a good way. Good CPO purchase, and customer sales service. Spent 3 hours deliberating on if I should close the deal. I wanted to take the weekend to decide so it would not be a impulse buy since I did just stop in to see inventory not sign papers, but my salesman tried to build a quick rapport, and felt comfortable enough to put the contract and finance papers in front of me regardless. A lil bad peer pressure I will say, but it was worth it. Sometimes people like me need a extra push. It's my 2nd purchase from MB Westmont, and I will continue through the years.

Service dept is consistently excellent. Highly recommend

Professional, courteous and knowledgeable treatment through entire purchasing process. They took the extra step to help whenever that help was required.

Was sensitive to my time restraints. Very accommodating.

Jim fico was an amazing salesman extremely thorough and attentive !!!!!

The service is always excellent. The service reps are always great.

Recently bought a CPO 2014 Mercedes E350 from Rich Heidecke at this dealership. I have to say this was the VERY best car buying experience I have ever had. Rich is very well informed about the Mercedes-Benz fleet and he is not a high pressure sales person. Rich & the rest of the team made the entire process very smooth and stress free.

I BOUGHT THE CAR FROM THEM AND LOVE SERVICING IT THERE

Very pleased with the service. Friendly staff and timely service. Was in and out in 90 minutes. Dealer provided me with a rental so I could run errands. Car was washed inside and out when I returned.

Jim Fico was recommended to us for a reason, as upon meeting him it is his white glove service to customers that sets him apart. When purchasing a vehicle it is not common to meet a gentlemen, like Jim, who employs active listening, experience rich knowledge, class, and professionalism in way of customer satisfaction. Therefore, five stars is awarded for the experience my parents and I had when purchasing two vehicles from Mercedes-Benz of Westmont this weekend. This dealership is comprised of tactful human beings that treat their customers like family by building genuine rapport. We were also impressed with our interactions with Kevin, a manager, and Scott in the finance department. Every individual was hardworking with an attention to detail that is bar none. Thank you to Jim Fico, Kevin, Scott, and the rest of the team working on behalf of Mercedes Benz Westmont for making us feel part of the Mercedes Benz family. We couldn't be more satisfied with our purchases. Jim has even followed up in the days following the purchases to ensure we are extremely satisfied- world class service!

AWESOME, My vehicle was serviced on time, I enjoyed some coffee and read a magazine while waiting.

nice staff, good service with a reanson price. Need make a reservation before you go, we bought the car on the second day since we found there.

Excellent !!! Straightforward and simple transaction with empathy and​ handled very professionally. A big Thank you to Sandy, Earl and Chris.

Excellent service, very accommodating, they were fantastic helping me get the repairs done.

Was helped out by Earl, Rich, and another gentleman finalizing the deal. There were a few small complications in the process and they helped solve each one and did everything they could. Really happy with my car and to be a part of the family. Thank you!

Dominick Scaletta and Westmont MB provide exceptional customer service.

My experience was stress free thanks to Earl Sklar. He and his staff was excellent. Their knowledge and expertise about the car made us feel very comfortable and welcome. They were very efficient and personable. Thank you so much. I love the car. Thank you Earl. 10+++++

Michael Moran made this a great experience. This is the 5th car he has helped us with at autonation.

Brian did an excellent job. service took a shorter time than expected and in general I'm happy with everything.

Jim Fico was A+ in the process of buying my new car! Quick- to the point professional whom knows how to get the process done for a busy professional. Highly recommend.

wonderful service all around I was treated like a a star with great respect thank you so very much for caring for my needs

My experience there was very pleasing. I enjoyed working with your entire sales team to achieve my purchase. especially your number one salesperson Miss Kimberly cager I feel as though she is a strong and vital asset to your success I look forward to working with her in the future. I feel as though Her low pressure and determination with only grow your dealership.

Jason was professional and courteous. He went out of the way to answer my questions and made the experience positive. I interrupted him several times after the initial intake and he was responsive, friendly and knowledgeable.

This is the second time I have had Jason as my service representative. Jason is courteous, enthusiastic, knowledgeable and a true professional. He explained what was being done, how long it would take and my car was ready to go in the time span he gave me.

Outstanding! Very convenient and professional. These guys know their business. Highly recommended.

Bought a new car at end of 2016. Great experience. Salesman, Rich, was terrific.

The experience is always awesome going there. I work with Jason Muza and he is the best. Always guiding and explaining the best solutions for me.

This is the 2nd time I have purchased a MB from Westmont Mercedes Benz and both times have been THE best car shopping experiences! I have purchased a numbers of cars over the last 25 years and HANDS DOWN buying from Westmont MB is the exception not the rule. My sales person, Chris Anderson, provided superb service and knowledge! Everyone, I interacted with, including the Finance Mgr, the Porter and the young man who took me through all of the features of my new car provided great service! This is definitely my go to place for buying cars and I have and will continue to recommend this dealership!

Took the vehicle in for its Service B and to have the temperature gauge looked at. The temperature gauge was fluctuating from 40 - 100 degrees, pretty wild swings. Fortunately, I was able to capture it on video. This is where the excellent service comes into play. After reviewing the video clip (and sending to Mercedes) the Service Manager was not convinced they had solved the problem. Instead of sending the car back with me (On a holiday weekend which I was going out of town) they chose to keep the car and conduct further diagnostics. They let me keep the loaner for over a week, until they were sure the problem was resolved. I have to give them credit...they really did go above and beyond with the service. I won't take my car elsewhere.

I was greeted with courteous and professionalism from the moment I drove my car in for service. I was satisfied with the services performed.

I recommend speaking with Roosevelt. He was a great help for securing my new SUV, and his manager Chris was helpful as well. Mercedes Benz of Westmont is the way to go!

Great service by Prem Parekh.......perhaps the only reason I would come back for servicing my vehicle. Very poor service by reception when trying to change original appointment. One of the reason I almost went to Naperville site for service. Still considering it for future.

Work was completed in the estimated time. My Service Advisor was friendly and kept me aware of the work being done. I'll return to this dealership again.

Just bought a GLA from this dealer. Very Good~ Contact Kim ( Kimberely Cager), She is a very friendly sales.

Everything went as planned and the job was done perfectly.

Louis Scaramuzzo was great to deal with. He took his time with us and wasn't pushy.

Prem is an asset to this Mercedes dealer's service dept. He goes above and beyond to assist customers & address their concerns. Both my SL & GL have been serviced here.

Sales department very friendly, wide variety of cars.. Treated fairly throughout purchasing process.