I had the best experience purchasing my CLS from this dealership. Earl Sklar was crucial to my whole experience at this dealership. He is the man who guided me through a very crazy process of buying a special car. He was not only clinical with his sales but also showed kindness, compassion and professionalism. From his very first phone call with me about my inquiry till my signing, he was absolutely superb. I would also like to shout out to all who came up and said hi, thank you (Tom, Sam, Mohammed). I felt very welcome. This place oozes a terrific atmosphere for you on your next car deal. Highly recommend this Mercedes-Benz dealership without any reservations. Thanks Earl and co!

Exceptional! 4 years ago I drove to Westmont from the city (as I had a bad experience at the Chicago MB) to meet with Jim Fico in sales. Within 24 I was happily driving my ML350. Fast forward to today... Jim Fico took very good care of us as we bought our 2nd Mercedes. For us to come out to Westmont while another dealership was less than 10 mins away says a lot. Jim Fico took the time to talk over our options, let both my husband and I test drive the cars we were looking for too. He handled everything so smoothly. Always greeted us with his 5-star smile each and every time. Highly recommend him if you're looking for a Mercedes sales person. This guy is top-notch!

The car couldn't be running better.

Excellent Service did what I wanted done, knowledgeable associate recommended some future issues but did not attempt to over sell me on services I did not need right away. Was in and out per appointment times. Clean comfortable waiting area with Starbucks coffee and snacks. Great first experience at Westmont Mercedes Service Center.

I've been a Mercedes-Benz customer since 1997. I still have my C280 from that year its in great shape with very low millage. I took it in for service and it was as if my car was a 2018. Brian took excellent care of me and my car. I also own a 2016 GLC300. The service here in Westmont has always been top notch. Thanks Brian...

I like the oil change but. I asked you guys to check my tire pressure. You said no problem. Never checked the tire pressure for the second time. I feel I should not have to keep asking or tell you that you keep forgetting.

Had a very positive experience purchasing my first Mercedes. The staff was extremely helpful and Earl was a pleasure to work with. The car has been great so far and hoping to continue with the friendly hospitality in the future.

Very polite staff including the salesman, I mostly go here for parts only their staff is always willing to work with you and help you out try to find the best solution to whatever the issue might be.

Terrible buying experience and having a hard time getting a routine car service -Salesman lied or did not know correct specs -Ripped seatbelt on certified pre-owned car -Service message not reset TWICE! after visits -Multiple unanswered & unreturned calls -Was told car came with 2 services included but 6 months later I get the same answer from multiple people “I don’t see anything on the computer, but will look into it”. I expected a lot more from a luxury brand dealership.

I was looking for a 2018 4x4 Sprinter and Westmont was one of nine dealers in the US that had one available. I reached out to 51 dealers and Westmont won my business. I live in California and the transaction over the phone, text and email was quick and easy. Earl Sklar is a class act focused on service to the customer. We concluded the deal about 24 hours after initial deposit. Then I couldn't find a transporter who could move the van in the timeframe I needed, so I flew out and drove it back to California. Earl had it ready and waiting, including a full tank of gas and some bottled water for the initial ride. I like the treatment I received at Westmont, just wish I could take it there for service.

I purchased 2014 E350 4Matic car from this dealer in June 2018. I left the car with the dealer for 1 week to get few the items done. When I returned most of the items were not taken care of. I had to make few more trips to get them done. The sales person provided me the service record of items that were perform on the car by the dealership, which included 2 new tires. Couple of months later I had nail in the rare tire, which required me to replace all 4 tires as non of the tires were new. It was a complete lie that the dealer had installed 2 new tires.

This is my 1st time writing a review. Usually I do not write up reviews even on bad services but this one just tops it all. I drove my car to the dealer all fine without any issues for Service B on C300 Benz 2015. The car drove straight, as you can feel it as you been driving it on daily basis. Right after service B was completed and I picked up my car - I noticed after 2 minutes drive from the dealership that the car didn't feel right and the thumb pressure was a bit different (the way I always hold the steering wheel). I looked at the steering wheel while driving. That is when I noticed that in order to drive the car straight I had to put more of my thumb pressure and the steering wheel to be 20 degree tilted towards left. When I straighten the wheel, the car would pull 20 degree to the right. I called the service guy right away and told him that this started happening right after I picked up the car from the service. He said he doesn't know why, but to bring the car back on Tuesday (Sept 4th 2018) after labor day. I took a work from home today (9/4/2018) to take the car to the dealership and I was put in with a mechanic to drive around the neighborhood to confirm if the car is pulling right. The mechanic confirmed after we drove around the dealership and once we pulled back in, I was told that manager would come and talk to you. Manager came, and said "No we didn't do it". Its hard to justify that we did it or who did it and suggested that we divide the cost of the alignment. Guess what that costed me extra $90 dollars to get it fixed - the issue that I never had to begin with when I dropped the car for Service. To me it is completely unfair that when a customer come with no problem with the car and then the problem appears right after the service should be owned by the dealership. Or alignment machines be put outside that confirms when dropping the car that you are either giving the car with out of alignment or in alignment. To me this should have been covered by the dealership as before Service B, i did not have this issue at all - otherwise knowing myself I would have taken care of this issue the day I noticed it prior to service B, just like I noticed it with in 2 minutes of drive after the service - as it kept bothering me with the way I hold the steering wheel. 2nd issue: Service B costed me 593 without Break Fluid change!!!. I checked with other Mercedes Benz dealership (MotherWerks) and their price of $550 includes Break Fluid change!. I just don't know what to say here. Per them that is how they do business. So before you take your car there, note all the things that are working because possibility is when you get it back there may be things that will not be working the same and they will ask you to pay up for the damages you have not done. 2ndly, before you take your car to this dealership - shop around. It completely does not matter according to mercedes benz of north america which dealership you take your car to even if you had purchased your car from one dealership or not. Sorry to say but along with service I was there to either purchase/lease S550 or GLS 550 and with all this experience they have lost a customer here for sure. Horrible experience!.

Great service department! Too bad salesman Chris A is not there anymore.

I want the Chicago land and surrounding areas to run to Mercedes Benz service dept when your car is distressed lol...Service advisor Giacomo Spinnato "you da' man" thank you for your customer service skills, making my week of stress into a day of favor. I salute you!

I have no idea why I have to provide a review of at least 50 characters or more...... I was a good experience

My 2006 SL500 has had few mexhanical problems over the years. On the recommendation of my independent mechanic, I went to Westmont for transmission work. They gave me a C-300 loaner for 3 days. The work was done a day earlier than they thiught and for about $800 less than another dealership had quoted. A pleasant experience. Friendly, convenient appointment, courtesy, reasonable cost (and pretty/efficient cashier). My car drives like he’s brand new!

Our salesperson worked with us for almost 2 years ---our delay due to traveling, winter away, health conditions. He was supportive, no pressure, available at all times. The car CLA 250 exactly what I wanted with style and amenities. Perfect in all ways!

I will never do business with this dealership ever again. I have purchased many vehicles throughout my life and have never had an issue until I purchased a vehicle from Mercedes of Westmont. Firstly, the check engine came on during my test drive with a certified preowned Mercedes vehicle and I was not going to purchase a vehicle with a check engine light on which they advertised as having passed their “precision inspection process.” The manager and salesman took the car back for a quick inspection and said it would be an easy and quick fix and reassured me that they would swiftly and dilligenty work to fix this issue AFTER I purchase the vehicle,which now in hindsight I should have walked away. However, believing them to be reputable at the time, I purchased the vehicle and was told they would have service call to schedule an appointment and fix the issue in a couple days. Weeks pass by and I hear nothing, I call and they tell me it would be another week or so, I call again 2 weeks later and they tell me the same thing at which point more than a month has already passed and I have made SEVERAL calls asking why it has taken so long to receive a single part. At this point, I was completely fed up and driving around with a check engine light bc of this dealerships unwillingness to fix the issue that I took the car to a local Mercedes dealer for service. Upon inspection, they notified me of not one but SEVERAL issues with the car and they were shocked that Mercedes of Westmont would sell a car in that condition let alone advertise it as having passed any sort of precision inspection process. This local dealer ordered all the necessary parts (which they received in a short few days!-whereas Westmont said they still hadn’t received the part) and fixed the vehicle to perfection. I am so glad it was all covered under warranty, the final price tag to fix all the issues was over $5k. I am completely disappointed that Mercedes of Westmont would sell a vehicle in this condition and NOT work dilliently to fix the issues. I will never return. The kicker, it’s been almost 3 months now since I have purchased my vehicle through Westmont and I have STILL yet to receive a call that my part has arrived, complete lack of follow through or care for their customers.

Got right in and they were great about keeping me informed periodically of the status of where they were with the car service. Very nice folks. The catch is that the server took twice as long to update the recall information on the car's computer. Consequently, what could have been an hour-and-a-half took almost three hours. Also, the car wash did not get dirt off on the car's exterior. The interior was not dusted. I needed to take the car and pay for another car wash.

I'll try to make this short. This is only the 2nd or 3rd review I ever wrote. The manager told me he "didn't feel comfortable selling me a vehicle with the check engine light on" so he took the vehicle to a local shop to get it fixed. When the vehicle was brought back to Mercedes the check engine light was out and the vehicle was sold to me. Within 3 hours of driving the check engine light came on again for the same problem. I would of taken the vehicle back but I live out of state and had to get home. I spent $2,600 to have the problem fixed correctly. When I asked Mercedes to reimburse me they said it wasn't their problem. The only thing they did is send me a copy of the work the local shop did on the vehicle. The manager obviously doesn't care if there is an issue with the vehicle they sell, as long as the check engine light was off long enough to make the sale, that was good enough for him.

MB of Westmont is a great place to buy a great car! Earl was very knowledgeable, helpful, friendly, and attentive when showing my wife and I the car. The entire staff was dedicated to making sure we had a good experience buying from them and they certainly hit the mark. This was my first Mercedes, and the rest of our familiy’s business will be going to MB of Westmont.

I have always worked with Rob Razik on service issues and he is excellent.

Gerson is an excellent service advisor and was very responsive to the various questions I had...

Great sales staff and awesome attitude without the sales pressure. I highly recommend this dealership if you're looking to purchase a Mercedes Benz.

My husband and I recently purchased a new GLC 300 coupe with Jim Bloom as our sales rep. He was extremely helpful in making sure we saw all of the options we asked for and went above and beyond to acquire cars that were at different dealerships. He was very patient and worked with us over several days to find the perfect car for our needs. I would definitely work with Jim again and lo ve the car!

Brian Reed and the service and scheduling departments did an excellent job on repairing my car. Their professionalism and expertise were greatly appreciated. I would highly recommend your service to others. Sandy

no matter what model of car u have....when u bring it in for service u get 5 star treatment.....no hassle...smiling faces

salesman watched for car w/ our spec to come in. Called us immediately.

My experience at Mercedes-Benz of Westmont was fantastic, I had the pleasure of working with Mr. Jeff Lambert who made me feel completely at ease. Unlike other dealerships I had been to within the last couple of months, there were no lies, pressure,or deceit involved. It was a very good and comfortable experience from start to finish. In a matter of hours I drove the car of my choice out of their lot. I would recommend this place to everyone I know

Kudos to Matay in the service department. A 10 star manager who understands Customer Service! Matay manages a top notch team and and follows through with customer satisfaction being a priority. Thank you Matay. My car is great again thanks to your talents and time. I would have preferred give you 100 Stars!

Recalled airbag was replaced in one hour as promised.

Kudos to Matay in the service department. A 10 star manager who understands Customer Service! Matay manages a top notch team and and follows through with customer satisfaction being a priority. Thank you Matay. My car is great again thanks to your talents and time. Your team did an amazing job! I would have preferred give you 100 Stars! thanks again, Jeanne DeRaimo

Had a gas pedal getting stuck creating a scary situation. Matt the service manager checked everything at no charge. Hopefully he stays on as the service manager.

Very nice dealership.

Had a strong case of the mondays - in the case of a flat tire on the way to work... yikes. I pulled into the service drive where I was greeted by Dominic. I didn't have an appointment so I knew there would be a little wait. Dominic made sure to set a clear expectation of the time it would take to get it done. Had everything ready for me as soon as I got in so I could just pay and get out of there. Ask for Dominic for great service

Tami and I had a truly enjoyable experience shopping for our GLC. Jim Fico was a treat to work with....he was friendly, personable and informative. He was not pushy, and he LISTENED to what we said. When it came time to buy, he cut through the normal back-and-forth and laid out all the facts. We came to an agreement that I feel was a Win-Win. I can easily recommend Mercedes-Benz of Westmont, and in particular Jim!

Very disappointed. We have a defective GL450 that MB of Westmont has acknowledged as defective and instructed us to contact corporate. We did so and Corporate did not stand by the car, only saying it was not covered under the lemon law. Over the last year our car has been losing coolant. MB of Westmont has had the car now 6 times, initially telling us nothing was wrong, then after going through a gallon of coolant each week, began going through their service bulletin protocol for evaluating it. Each time they returned it to us saying they followed the bulletin, but they failed to actually test the vehicle before sending it back. Each time the coolant ran low again and it was returned. Two weeks ago they did nothing more than check for air pockets, said there were none, then delivered it to our door with no coolant left in the tank. I drove the vehicle 1.6 miles before having to pull over on the side of the highway when the temperature gauge shot fully into the red and the car had to be towed back to the service department. MB does not stand behind a defective vehicle, and unfortunately MB of Westmont has not only failed to fix the most recent issue, but returned it in a condition that jeopardized the safety of my family.

What a great experience. I recently found the perfect MB online. The only problem was that I live in Arizona, and the car was in Illinois. Nonetheless, after speaking with Kate on the phone, getting her reassurance and all the help/information I needed, I decided to fly to Chicago to buy the car. When I showed up there, Kate helped me through every step. All my trepidation and insecurities disappeared with her expert and professional guidance and care. The car was perfect. The buying experience was seamless and easy. And Kate and rest of the team at MB of Westmont were great. When it's time for another car in the future, I would not rule out flying back to Illinois again. Thanks MB of Westmont, and especially Kate, for helping me get my dream car without any stress or hassles. As a business owner myself, I know how important but tricky great customer service can sometimes be, especially long-distance...and you nailed it. Five stars and two thumbs way up!!!

This review is for the parts department only. Very fair prices, beats anyone in the area. Particularly bettet than Loeber who wanted twice what Westmont wanted for an auxiliary battery. staff was very forthcoming, personable and willing to help. Very satisfied will definitely go back to them.

Would highly recommend Brian Reed - a very good service manager.

Good people always have the parts i need

The Internet Sales team at MB of Westmont was fabulous. I greatly enjoyed working with Ken and Jeff in purchasing my 2014 MB S550. They provided great communications throughout the process with professionalism and friendliness. The entire experience was no hassle, quick and easy. Thank you Ken and Jeff!!! Additionally, Christina in the Business Service department and Luis in the Vehicle Delivery department were extraordinary in their customer service. Great job to the people at this dealership! =)

Didn't buy a car but Kimberley was very helpful in answering all my questions

My experience was outstanding wire to wire thanks to the direction of Mr. Brian Reidwho has done a terrific job at this dealership for many years. Mr. Reid is the reason that I drive all the way to this dealership as opposed to using my local service options.

I'll start with I've been having service performed at this dealer for close to 20 years now. That said, I pulled into the service area a little after 6pm and per the sign, pulled all the way forward. I remained with my vehicle there for 15 minutes. Viewing activity going on around me, I thought for a moment I'd become invisible. Finally another customer in for service pulls in behind me. That's not correct, he stops in the middle of the lane, roughly two car lengths behind me. A service rep immediately is out to greet the man. After about another 15 minutes they're done and now want to move his auto out. I'm then asked what I'm waiting for! My reply is "service". I do not think the young man was a service writer, but possibly a porter. He did have a nice uniform on. After my reply he seems puzzled and somewhat annoyed for whatever reason. He tells me to pull back around and get back in line. I'm not sure if I said something or it could of been the look on my face. At that point he said he would pull my auto back around and I could wait by it. Shortly later I'm greeted by the service writer. He asks if I have a appointment and my last name. The remainder of the consultation seems awkward at several points. I got the feeling of imposition several times though out the meeting. Especially when I was asked if I needed a ride. I stated I had reserved a loaner when I made the appointment. That along with the handful of email reminders I received with the details of my service, including the need for a loaner. I felt there was plenty of documentation to support the loaner and wasn't sure how it could of been overlooked. So after stating a need for a loaner the writer spouts that one might not be available, but he'd look into it. After we wrap up in his office, he steps out for a minute or two and comes back with keys to a loaner. We quickly finish up paper work he shows me the loaner functions and I'm off. The service was performed very well as always. My car was returned clean and with all my setting in tact. I was disappointed with my treatment in the service bay. I can honestly say I've never had an experience like that at this dealer or any other for that matter. In the midst of it all I was considering my alternatives in the future. I have other MB dealers about the same distance away. Can't really say if I will or will not come back to this dealer. New review, 07/02/18 My last 2 visits have been wonderful. The young lady I've been working with is extremely courteous, helpful and professional. She knows what customers are expecting and doesn't waste their time. I dropped off at 10 o'clock and was on my way with a loaner in no time. I had several productive conversations with Kate during the day, adding some extra work in to my vehicle. She kept me informed throughout the day and let me know when it would be ready for pick-up. Work was performed well as always. This has prompted me to change my rating from 2 to 5 stars. It's funny how one individual can change a customers experience.

Not the best service I had. My check-in was fast and efficient and my technician was friendly as expected. However, I was expecting them to run my car through the car wash and they didn't. It wasn't crowded when I went because I went early in the morning so it would've been nice for them to quickly run it through the wash.

We had excellent service by our sales person & very pleasant expiriance all thru the buying process.

Pleasant experience didn't take long at all

Kim was very knowledgeable and easy to do business with the product specialist was informative and Chris was making sure we were happy and had a great experience

My sprinter van had a breakdown on our way through town on a cross-country family vacation. It was a Saturday morning and Mercedes of Orland Park wouldn't even look at it until Monday morning. We finally towed it over to Mercedes of Westmont. It didn't arrive to Westmont until after 3pm. They got it right in and fixed the problem and we were back on the road by 6pm. Amazing job by Westmont--incredible lack of care and concern for a stranded family by Orland Park. Thank you to Mercedes of Westmont so very much for taking care of us.

I was given a Loaner car as I had requested. I was told , the gas tank was full but it was not. It was 1 notch less. I returned with a full tank and mentioned to the people. It seemed it made no difference to them.

Dealt with Earl Sklar. What a great guy. Enjoyed dealing with him. The only concern I had was when my wife and I came back the second time to learn more of the SUV features. We were greeted by an older salesman. But, when we said we’re here to see Earl, he became disinterested and didn’t feel like wanting to look for Earl.

My experience with autonation was great, jim fico was the perfect salesman. I completed my entire process through the phone and came in and only needed to take a test drive and finalize my paperwork, previously before going through autonation I was constantly getting denied for a loan of 20k but I did not experience that problem with autonation. They approved me for the loan without having any vehicle history and I had a low apr rate, even after finalizing everything they washed and waxed my vehicle and filled up the gas tank! Autonation was so helpful for me finding a new vehicle

Good service. Done on time. Courteous shuttle service.

I was towed to the dealership with a flat tire. They fixed the tire and insurance covered the repair, The dealership was open but the service department closed at 5:00. At 5:05. the service department was dark. Not a sole could be found. The sales staff running around, busy like bees (must be nice) . Relayed message from the manager " Sorry I cannot help you" come back Monday, we open at 7:00 AM. Really,all paid, for, just sign and go.

Talk to Chris Roberts. I went for a test drive and he was super-helpful and very friendly. Definitely a great dealership with great staff.

Our salesperson, Sylwia made the purchase process painless. She is very professional and knowledgable. We've purchased many cars over the years and have had very poor sales people and good ones too. Sylwia was a pleasure to work with and was excellent.

Had the car’s yearly service done. As always had a good experience. Everything was delivered as promised and with a smile. Good customer service.

I WAS TOLD BY THE SERVICE MANAGER SCOTT HE DID NOT NEED MY KIND THERE AND TOLD ME TO NEVR COME THERE AGAIN, SO I HAVE TO GO OUT OF MY WAY TO GO TO ANOTHER DEALERSHIP

KUDOS, Kudos, kudos!... They went far beyond dealing with a concern..

Skyelar is the man. Friendly, professional with a can-do attitude. Even though I’ve just begun working with him in last few months, he has always been available and attentive in tending to my s65. Will return (quite a bit) I’m sure.

Purchased a certified pre-owned 2014 Honda Odyssey. Jeffrey, our sales representative, was terrific. He provided honest, clear and concise answers to all of our questions at all stages of the transaction. At no point did we ever feel like we were being upsold unnecessary features or warranty protections. Additional taxes and fees were clearly explained. We were never pressured to make any hasty or difficult decisions. The Carfax report and extensive service records provided, coupled with the dealership's money-back guarantee and power train warranty provided me with the confidence to buy. My wife and I were impressed by the friendly hospitality of the dealership and the high degree of professionalism and outstanding service from everyone with whom we interacted.

Thank you so much Mr. Sklar for an outstanding experience related to my car purchase. I appreciate your time, attention to detail, and your professionalism regarding my purchase and delivery of my automobile. Again, thank you very much. I will refer anyone I know who is in need of a new or pre owned vehicle over to you. Sincerely, D. Silverstein

Jim Ficco is the best and the nicest person. We have been his customers for 10 plus years. Thank you again for helping pick the right car. Love my ML 350. Kevin, used car manager is the best in his type of work. Met him for the first time last week and he was so nice and professional. We only buy cars from MB Westmont.

My experience was great with Matt he was very polite as well as courteous he explained in detail my repairs as well as what was to be expected. If everyone in your facility is like him no one would complain. I give Matt a gold star

Exceptional service with personalized attention.

Great experience all around. Dave in sales is top notch.

Great people to do business with.

Every time I bring my car in they find a reaso to do 500 in service. The latest is to replace one tire which was 275 and then they said we should do an alignment. 225 for that and the moment I took the car it drifted to the right. I am confident they never performed the alignment and just charges me. Beware of service that can’t be proven. This was not the first time this happened at this dealer. Btw this is my 3rd Mercedes. I won’t use this dealer again.

Excellent service, staff is very professional and treat you like royality. The work done on my car was completed in a timely manner. The ability to have a loaner vehicle is a life saver. I was able to maintain all of my scheduled activities without canceling any of them because I did not have transportation.

We had such a great experience with Kim. Everything went smoothly and it was the first time we had no headache while buying a car. Would definitely go back. Kim is the best so funny and nice. Loved her and everyone else that helped us out.

Great dealership

Thought both the dealership and salesperson were accommodating and treated me well. I was in and out of there really quickly and it was a great deal on the car.

i arrived at 10 00 greeted politely matt had my car sent to have the oil changed less then 45 minutes later oil was changed car was washed inside and out did not even have time to have coffee which they have a waiting room with all kinds of goodies.i have always had a good experience at this mercedes benz

James Bloom made me feel Comfortable buying a car. Strongly Recommend him!!!!!!!! GREAT EXPERIENCE!!!!!

I had some trouble getting scheduled as the agent did not have my 2017 listed in my profile. Once I was at the dealership it took some time for them to take care of me and secure my loaner. I was promised a receipt for the work which I never received. On two subsequent occasions I was a called and told I was delinquent in my first year maintenance , after I had the service performed in a timely manner. Very impersonal and poor customer service , really disappointing . Am considering changing my loyalty from Mercedes Benz to another premium auto product. This dealership is not performing at the level it was 3 to 4 yeas ago.

not a good experience. indifferent or very mechanical. some what rude. complaints wer not addressed and not repaired.

Awesome customer service, very accommodating and flexible appointments.

I bought an E350 from this dealership about a month ago and it was a very nice experience all around. When I went in to buy, I worked with Sylwia Dziuba. Sylwia was excellent. She knew a lot about the various cars that I was looking at, a lot about the certified warranty, and she explained everything in detail, and coordinated the sale very nicely-- overall a comfortable car buying experience. Further, her service did not stop after the sale, she followed up after I bought the car to make sure that everything was working as expected, and told me that if I needed anything, anything at all, to contact her and she would help. Very high level of service.

They did a Good work.

Purchased a E550 and our sales person was Dave Legner. One if the most pleasurable experiences I have gone through. Dave knows he products!!! Nice to find a sales person who is knowledgable inside and out about the the cars they have for sale. I would recommend speaking to Dave and the dealership itself is top notch.

Dave Legner was our salesperson. He has gone above and beyond to make sure we are satisfied! This was one of the most positive car buying experiences we've had!

Brian Reed is the best service writer ever. Excellent customer service.

Outstanding service from Sylvia in Sales to Christopher in Finance to the Product Specialist. Made the car buying experience a pleasure.

Kim Cager was very helpful and patient throughout the entire car buying process with me. She was knowledgeable, friendly and went above and beyond helping me set up my car and pointing out useful features which I greatly appreciated it. Everyone at Mercedes-Benz of Westmont was friendly and made it a very low stress experience for me. I would highly recommend to everyone looking for an easy car buying experience to buy their new car from Kim at their Westmont location.

My parts crew are the best.

This review is for Mercedes of westmont service department. I gave my car (Mercedes cla 250, 2016 model) for servicing in early January and received my car in mid of April. The car took a month for data analysis by mercedes corporate and a week for auto body shop repair. It took $9k for fixing the power steering and bearings/knuckles replacement. It got fixed once and again broke, they ordered another part and fixed it again befor handing over to me, now within a week I am stranded with same problem. I am towing the car at their service center again and will update once I hear back or will send to some other dealership for analysis.

Chris my salesman was very helpful he did a great job in making me comfortable about my purchase

Chris my salesman was great and not pushy at all very helpful

Excellent experience buying a great certified Maxima. . . Jim was awesome, no pressure and it was exactly the car I researched and wanted.

I am very pleased with my experience. First time purchasing a luxury car & the staff members were great at answering all my questions. Very helpful team.

I found the car online and it was exactly what I wanted and even better once I took it for a test drive with Jim. He knew I wanted it and was a great no pressure salesman who helped me to take it home that afternoon.

Kimberly Cager was the most professional, kind, and knowledgeable sales person. Also, Sam in the financial side was great!! My husband Terry and I will purchase our next vehicle from these two wonderful people.

Brian in the Service Department has provided excellent and prompt attention to any issues on my Mercedes. My complements to him and the other service advisors.

Great service department. Kate M. was very helpful and explained service needed in detail.

Excellent service with amazing attention to details. Dominic Scaletta was very friendly, attentive and provided an excellent service. Thanks you for a very pleasant experience.

I purchased a 2013 Lincoln MKZ from here on Saturday and it was a very pleasurable experience. I worked with Yoshi who got me through the process very quickly. I got to test drive the car, he had me go on the highway and do at least 65 to make sure the alignment was right, he answered all of my questions, waited patiently while I got insurance, had the car washed for me, took me on a tour through their facility and showed me where I am to come when I need services on the car. Explained to me that I get loaner cars through them, free car washes for life. Also, since it was just me and my son who came, I needed a way to get the car to my home. Yoshi drove the car to my address and brought along another coworker with a company car who was able to drive him back to work. All around EXCEPTIONAL service

The sales staff was warm, helpful and quite efficient.

i bought my first Mercedes-Benz

Buying my car was so simple and painless. Most of the week was done over the phone! My salesman Jim was AMAZING! In fact, the whole sales team really went above and beyond. I was really impressed with their customer service. I would have given 5 stars but the service department needs a little work. I needed my car worked on (things they agreed on doing when i purchased it) and i was told it would be 8 hours, possibly an overnight job. I dropped my car off on Thursday morn...ing and got it back Wed morning. 6 days. I had to keep calling for updates and they didn't call when my car was ready, I called them Tuesday when i got off of work and was told it was ready. Granted, I did have a loaner car but when i just purchased my own car a few days prior, I want THAT one. The work was good, just need to get the customer service level up to par. Either that or don't give estimated time frames if they're not realistic. See more

Excellent service by Dominic Scaletta. We leased our Eclass here as well, and we wouldn't go anywhere else.

On April 12, 2018, my husband Terry and I purchased a Certified PreOwned 2015 E350 from Kimberly Cager. She is a very knowledgeable, professional, and kind Salesperson. Kimberly made the buying process very comfortable and easy. She took her time to throughly answer all of the questions we had regarding the vehicle. Kimberly is the BEST car salesperson that we have EVER worked with. I would give her Customer Service style an A+. Kimberly needs to offer classes to other car sales staff. Kimberly left such a positive impression with us that we will definitely purchase again from her in the future. Thank you Kimberly for such a wonderful experience for the Whites. You made buying my birthday gift a joy!!!! Karen and Terry White

What a well run Dealership! Sales Associates are very knowledgeable and ensure all questions are answered. Dave Legner knows all there is about Mercedes as well as other makes / models. He responds to email in a timely manner which is truly appreciated.

I have had the pleasure of working with Jason Muza for years, always explains what needs to be done. Always exceeding my expectations when taking care of my Mercedes-Benz S-Class while being very considerate of my availability. The entire experience from the purchase from Tom Flessor and Jason Muza maintaining my S63 continues to be world class. The entire experience is made better, if possible, by the courteous porters when I come in for service or free car washes.

I have had excellent experiences dealing with Matt Price over a number of years, mostly for general maintenance work but one time for warranty covered issues. In that case Matt stood by me in a disagreement I had with my salesman. Matt always keeps me informed about the status of the work as it progresses and he also lets me know how much parts and labor will cost before the work starts. The service department in general and Matt in particular are the reasons why I just attempted to buy what would have been my sixth Mercedes-Benz at the Westmont dealership. What follows is my more recent experience with the service department at the Westmont Mercedes Benz dealership in general and Matt Price in particular. Once again, Matt has done an outstanding job as I have described in the previous paragraph. This latest time was even better because he noted that my SL 550 would be out of warranty within a few days. Matt had the Service Department check the car to see if there was any work needed, i.e., work that would be covered at no cost to me. That is part of the reason why I drive past two shops that repair Mercedes Benz cars as I drive to Westmont. It is important to note that I did not buy this car at Westmont although I have purchased other Mercedes Benz cars from them previously.

Bought a new van for my company and the experience was excellent. Price and selection proved to be the best.

Got an excellent price and van was in stock. Will return when its time to buy another van

SO FAR I LOVE THE WAY THE CAR HANDLES I THINK I AM HOOKED.

Great staff at MB of Westmont. Helpful, and very responsive. Highly recommended! The new GLC 300 is awesome!

Brought my GL350 in for routine service and was once again impressed with the thoroughness of the service staff. Dominic is wonderful with his expertise and willingness to make my visit as painless as possible. Kudos to MB-Westmont.

The sales staff Jeff Lambert was very informative and helpful. Bought a brand new vehicle that was actually in route from the port and Jeff was in constant communication regarding status of vehicle. Yazan Ghana showed me the vehicle and he was so detailed on the gadgets of the vehicle. I had to go back to the dealer because I couldn’t get the Parking assist and Luis Medina took his time and explained the vehicle all over again and he was very patient with my wife and I answering all the questions we had. It was a great easy experience purchasing a vehicle at Westmont Mercedes Benz. Thank you all for your help. J Mendez

Dave Legner is terrific as is his support team

Great customer service. Had to leave my car for a warranty replacement and they provided me with a loaner for several days.

Top notch service and experience from start to finish. Jim Fico diligently worked with the sales team to provide exactly what I asked for on options and pricing. We conducted most of the transaction via email/phone and I was in and out with the car of my dreams in no time at all. Low stress, highly satisfied. I couldn’t have asked for a better experience.

the dealer was outstanding. the lease process was very easy and the sales rep explained everything and delivered an outstanding service.

Before I go in person, I have contracted the seller about the specific car type. Talked out, everything sound great, then received a message saying the mileage is not what it posted. I reply that person back saying I’ll go in person to check out, never received text back and the posted is gone.

The worst dealership I have ever visit. Customer service is so poor. I would give them 0 star. Try to avoid this place, go somewhere else!

Bought a used vehicle from them and it was a decent experience at first, but now that I'm 2 months in, I wouldn't recommend them at all. First, I only just got my license plate. Using their third party group took over 7 weeks to get my license plate and registration and when I would call to try and get information about the status, no one would help anymore. I shouldn't be surprised that when you want to buy a car, people are available and willing to help, but once they have your money, they don't care anymore. The tires on the vehicle I bought were at about 30%, so I went through the vehicle looking for the locking lug nut tool and it was no where to be found. The dealership's advice, "it's not that expensive to buy new ones, so just pay whoever you get the tires from to replace them with regular lug nuts." That was after several messages and getting no call backs. Don't shop here. Save yourself the time and hassle and go somewhere else.

Dominic, my advisor was professional and had my car ready on time . Great Service!

Great location, wonderful staff

Things were fine until after they get your money. Took a really long time to finalize the transaction, but that was no where near as long as it took for their third party group that you have to use to get me my license plate. It took over 7 weeks to get my license plates back and when I would call to find out what was happening, I could never get a hold of anyone. It's amazing how fast they answer when you're trying to buy a car, but how loooong it takes when you are tryin...g to get them to figure out their problems. Then, when I am looking for the tool to take off the locking lug nuts, which I was assured was in the car, I can't find it. The dealer's response...when you get new tires, just pay whoever does your tires to replace the locking lug nuts with regular ones because we won't do anything for you. Like I said, they were good when I wanted to buy a car, but terrible after. No help and poor customer service (if you can even get through to someone). Save yourself the time and energy and go someplace else. See More

I had a great experience and bought the car because my sales person Sylwia was excellent. She really cared about what you were looking for and not trying to sell you a car. I recommend dealing with her very professional and sincere!

Top notch customer service. Everyone on that team is focused on making sure the customer is taken care of start to finish,

quick and easy, loaner ready when I bought my car to service

Giacomo was very polite and very helpful. I would definitely come back for his service

They really helped me fix a small but vexing problem in the service department. I had this annoying but intermittent noise that took a few days to figure it out. Everyone was polite, friendly and concerned about taking care of it...as they should be!!!

The experience is always consistent and there's a reason why Mercedes-Benz of Westmont is number one with customer service at every level.... to say the least.... as usual I'm very pleased..... Jason from the service department was cordial thoughtful and accommodating he made the experience a positive one

I made my service appointment over a week in advance, when I dropped the car off, they were missing a part that was needed for repair?? When I picked my car up, the car had three inches of snow on it and no one bothered to clean off the windshields or windows, so I had to do it. Getting in the car, the passenger side had a lot of snow on the seat and floor. What the heck was that about? All this for $2300. They gave me a loaner and the service agent was polite, but you pay a lot for Benz dealer repair, it would be nice if the service matched the elite pricing.

Kate is always extremely helpful and is excellent at explaining things. I feel fortunate to be working with her.

I'm sure dealers actively cultivate the "illusion" that you get better service from them than an independent shop - at a premium price. But when it comes to the service department at MB Westmont, I truly believe it. They are very knowledgeable, sincere, and helpful. Highly recommended, in spite of the high prices.

By phone they said they will charge me $85 to check my car and when I was there they charged me $175.00 just to check it 20 minutes. Very bad experience.

Service is grrrrrrrrreat there!!! Thank u Scott

Our 2011 ML350 with the AMG package just went out of our expensive extended warranty 2 months ago and now our windshield front wiper motor is inoperable. MB of Westmont (where we bought 2 cars from and have serviced cars there for years) wants $3,000 for a “computer reset” and repair. No discounts, no loyalty adjustments. No guarantees. I don’t feel this is fair pricing nor will I buy another Mercedes. I only have 68,000 miles on this car. I’m so disappointed with the customer service in the service dept.

Moe Salah is an amazing sales man to work with. Answered all my questions that I had. Also his customer service is amazing. I am very pleased with everything and will be referring a lot of family and friends his way. Just Amazing! recommend asking for Moe Salah

Wow... A shot out to JIM FICO from the Mercedes Benz in Westmont. Thank you, thank you, thank you for the PHENOMENAL experience during the purchase of my new Benz! Jim provided and outstanding service.. His level of professionalism and attention to detail made the transaction seamless! Thank you Jim Fico for the EXCELLENT service. By far, you are definetly the BEST car salesman I have ever encountered!

Poor Communication

Wow... A shot out to JIM FICO from the Mercedes Benz in Westmont. Thank you, thank you, thank you for the PHENOMENAL experience during the purchase of my new Benz! Jim provided and outstanding service.. His level of professionalism and attention to detail made the transaction seamless! Thank you Jim Fico for the EXCELLENT service. By far, you are definetly the BEST car salesman I have ever encountered!

Earl is fantastic, he went above and beyond to help me explore all my options and finalize my purchase. He is genuinely interested to provide all what he can to make it satisfactory and enjoyable experience. This dealership and all the employees have been fabulous. Thank you for the excellent service and care.

Great place to buy your next car. I worked with Earl and he was perfect. Very honest and respectful. Process was easy and pleasant. Thanks everyone.

Bought a used car here. Dave was great and I left with a good deal. The only reason I’m not giving 5 stars is the length of time it took to complete the purchase. Everyone was very helpful and not at all pushy but it is a big dealership so we had to wait quite a bit while people in other departments got paperwork together. If the process was a little more stream lined I would give 5 stars.

Everything went fast and easy to buy my car. Kim was a great salesperson! Car was missing owners manual and she had one sent to me Asap! Car was clean and gas full. They made sure to go over things in the car with me before I left.

Made an appointment for serviceon my 2015 S550 was promised a loaner of the same model or better they lied didnt have nothing and then tried to put me in a small sedan when i had requested it and made an appointment almost a week ago service is horrible i will never service my car here again

friendly and professional wity no wasted time

Service was prompt, everything what need to done was explained to me and I just was very satisfied.

My service advisor, Kate, was knowledgeable and courteous. The 125 pt inspection was thorough and done while I waited. Clean service area, clean waiting area. Coffee, water and Wi-Fi -- it's nice being a Mercedes Benz customer.

Excellent service and great communication, highly recommended

Over priced

I was treated with honesty and respect and the service was great

Best experience buying a car that I have ever experienced. No high pressure sales in a very comfortable and inviting atmosphere. They didn’t get the 5th star because I am a little disappointed with vehicle documentation. The person that explained the accessories was brief and the manual hard to follow. It has taken me 3 weeks to find online an actual booklet explaining what is covered by the warranty.

Wonderful people to work with. Huge selection of vehicle, fast transaction, quick negotiation, Dave was a great salesman with huge experience on and off the field. Would definitely recommend this facility Purchased 2018 GLE43 SUV

Very easy and quck purchase, fast negotiation, great facility with tons of vehicle choices. They also appreciate the value of your trade, unlike other dealers. Dave was a great salesman with huge knowledge, about vehiclesNorridge, and other trade businesses. 2018 GLE43 AMG Would definitely recomend this place, and will definitely come back again. Thank you guys

This place always has provided me with the best service! Kim is the best, she always takes her time and makes sure everything is perfect! Every car I have bought was because of her help, as she always finds me a car that fits in my budget and needs.

Me an My Son came to look at a 2011 Lexus rx 350.We decided we wanted the vehicle so my son went on to do the credit application with a credit score of 700 an 2,000.00 down on a vehicle that was 17,500...they could not help us didnt even try ..came back an said we was denied an they couldn't do anything else for us I feel like cuz we was black they played a race card ..just to make him think he had the car to pull his credit score down that he works on pulling up...I don't recommend them at all unless your white with money..so upset....just how could you not make this sell......CONFUSED

Great service, Been coming here over 2 decades. I pass up two Mercedes dealer just to get here...it's worth the drive..

A pleasure to work with. Made whole process easy and effortless.

Fair prices and great people to deal with.

Great service all around

After driving all day, my car decided to die at 10:00 PM in an almost empty parking lot after I had finished picking up some groceries. I called Mercedes Roadside Assistance, and within about 30 minutes, a very professional and helpful assistant appeared and was able to fix the problem. Did I mention the temperature had dropped to 25 degrees? I had dealt with Roadside Assistance with a different car a few years ago, which was a nightmarish experience. Thank you Mercedes Benz of Westmont for a far better experience and your superior service!!!

It was a very nice experience, our salesman Jim Fico was awesome, very knowledgeable, kind and always smiling, I would definitely recommend anyone to your dealership.

Awesome people, very friendly and professional, no pressure, my vehicle was at a no haggle price, The manager Kevin even introduced himself I was very impressed by how they wanted to make sure I was happy and taken care of.

Service was performed as promised, within time frame promised. Kate the service advisor provided excellent information and pricing for prepaid service contract. Finance dept did not follow-up on their commitment to contact me, but service provided financial information too.

Service was delivered as promised. Car wash left soap residue....they run it through car wash machine....I have to remember to instruct to skip that step.

Thank you Kimberely C. for making our experience a great one from beginning to end! I absolutely love my GLK 350 and highly recommend Mercedes-Benz of Westmont.

The best or nothing ! MB!

Staff is excellent!

Much better than orland park and great customer service.

This is my second Mercedes and I would not take it anywhere else. Brian Reed is the service consultant that I talk to when I need work done and he is excellent.

Bought my 2014 MB from Earl. So far, I have only had the maintenance done....These cars are amazing!

Since I bought my car E320 2004 at Mercedes Benz of Westmont,I have been taking back to the dealer for service all the time.Brian Reed Service Advisor is very helpful and patient in explaining everything to be done on the car.ahead of time.All employees are friendly ,courteous and dependable.

Nice folks, disappointed in the quality of service considering the Mercedes brand. Acura service in the same location far exceeds this branch. The dealership refuses to check/ administer recalls on your car if purchased/ leased at an alternative different dealership. Such apparent disdain for safety of Mercedes customers may affect my decision to lease Mercedes in the future.

Great service, and a very clean faciity. Very friendly and professional. Been going here for 23 years.

Dave is the best! Helped me with the purchase of my new GLE350. He is so knowledgeable and passionate about the Mercedes! Good old customer service...just what I was looking for Dave! Thanks, You do your job well!!

Didnt find what i was looking for

Nice people. Expect expensive service fee for my battery change.

Very polite hassle free experience. Ernie Principe my salesman made my experience pleasant and attended to our needs.

Excellent discussion with service manager about past aervice history of my recent used MB purchase. Very happy overall.

Great service,short wait time.

No one even came out to say hello to me I was looking at buying but that's OK because I bought it at the Naperville mercedes-benz dealer.

Our salesman Tom Flessor was great! He was extremely honest and really listened to our needs and wants. This dealeship has great customer service and wants you to be a customer for life.

I had a great buying experience with Mike Moran! He found the exact vehicle that I wanted. The whole process is smooth and comfortable! Thank you Mike!

They always get me out of there quick and easy if they can. The complimentary car wash is terrible.

Great, friendly, easy buying experience with our salesman Ernie P. Love my new GLC300!!

Jim Fico has sold us several autos over the years and is always very professional. Our recent purchase was ordered for us. My husband, Bob is very impressed with the new 2018 E-300. Thank you Jim.

I had a great experience, i was in and out with a new car. Moe was very helpful in the whole process, he kept it simple and informative. completely satisfied with the sales, management and service.

Andy in service is a pleasure to work with.

Service department is great

Best dealership experience ever. I was expecting to spend hours before walking out with my new car. My sales proffesional was Jim and he made it easy and let me take my time and found the car that had everything I needed and wanted. Love this place !!!

Jim Fico was a total professional when introducing me to my Monarch Blue CL 550 4Matic Mercedes Benz, he walked me through the process step by step when I indicated I was interested in the vehicle, although initially I was just going take a look and a test drive, but Jim sold me on the purchase. I drove in from Michigan and it was worth the drive and I will/would recommend anyone looking for a certified preowned or new automobile to Jim Fico, because he will match you up to the vehicle that fits you and your family. Thanks Jim

Mike Moran is the best employee you have. Love the car a few little issues which I sure mike will take care of ASAP

Very professional customer service

Typical grossly overpriced AutoNation rip off artists.

Earl was professional in every step of the way, excellent and professional skills were provided with details. I had great experience shopping at Mercedes dealership.

Great dealership very professional service by Earl Skalar.!!We love our new Mercedes and we will send people down to see my sales person who spent half a day with us and went over every button on the car I cannot believe how many features this car comes with.The thing we like best was no pressure from my sales guy we actually made the decision without being pressured that’s the way to do business in my opinion

Brian Reed is the most professional and personable service advisor! He goes beyond what his core duties are and I appreciate him and his service to detail!

car was due for a b1 maintenance (2010 E350 4matic) In my maintenance book it shows all of the items that should be checked or replaced for 8 years or miles (I have around 63,398). Andy, the serviceman had a small sheet for B1 maintenance that he used for talking points, but gave me nothing in writing on the service to be performed for $560.88. This dealer once did give the customer a copy of the services to be performed. I was told that the information would be emailed to me, but I never received it. I felt also that the service person was trying to sell me a service for $189.00 that I did not need (balancing my tires. Tires purchased in 2015 (4 tires). When I arrived at 5:45 pm to pick up my car the cashier did not have the paper work even thought my car had been ready since 11:00 am. I had to wait almost 20 minutes (I understand that the service person had unexpected problems that came up) When your total bill is high ($1,402) you expect better service. thank you

Very friendly and helpful staff. One of positive things is that on used cars they have moved to a no hagle upfront price. I did all the paperwork remote and when I arrived it took under 5 minutes with the finance person. My salesperson Sylwia was great. As was the product person Luis who showed us all the new cool features like self parking. I would shop here again.

five star experience they are the best they are a great team i am very please with the buy . earl took good care of me. go see him if you want the best service thank you Earl for the warm welcome

I had my car's routine service done couple of days back. It needed brake pads in addition. Brian was my service advisor who did a great job in getting me a nice replacement vehicle, kept me informed about the progress of the repairs and the charges for each repair. Car was returned washed and clean. will highly recommend.

I took in my Mercedes E550 for new brakes all around and received a great deal. Kate was my service advisor and made sure it was all done in 6 hours. I get all my service done here. Also have a ML550. Would never consider another dealer. Very professional and honest. Big mistake to go anywhere else.

We received personalized service from the time we walked in until the purchasing process was finished. Everyone at Mercedes of Westmont was extremely helpful and exceptionally polite. This is the place to shop if you are in the market for a new car! We are in love with our new Mercedes.

Salesforce is great. Customer service is good

Took my MB in for annual service this Wed. Kate Malkowski who is the Asst Care Manager provided excellent service. Decided to wait for the car instead of taking a loaner. Car was serviced and washed in the time estimated. No issues or surprises...totally satisfied customer.

Rob from service was above and beyond any expectation. I called same day, he goes, give few hours to have a clean loaner. 3 h later I am in and out. Next day, a phone call about bad tire, he knew needed to be changed but still he made the phone call, get my permission and fixe it. 24 h later I have my car back, as good as new. This is the main reason I only drive Mercedes.

Service center always treats me well, especially Kate. Highly recommend them.

The people who work here treat you like an individual. They go out of their way to make you feel special and valued while not overdoing it. I love Sylvia and Mr. Fico. If you need a car go to one of them. You will not be disappointed. Hands down best car buying experience ever.

What can I say about Michael Moran!!! This has to be the best car salesperson I have every come across! His no nonsense approach to selling us a vehicle was fantastic. I am a salesperson myself and he went the extra mile to give us everything we wanted and was so fair with the price and giving in to my many demands! I would recommend seeing Michael at the Westmont Mercedes dealer, he is the best car salesperson I have ever met!!! Thanks Michael for such a fantastic experience and finding the perfect (BLACK) MERCEDES for me!!! Lisa & Freddy Wenzel

It's a great dealership. See Sammy in new car sales if you want to be treated with dignity and he will help you get a fair deal and without theatrics

What can I say about Michael Moran!!! This has to be the best car salesperson I have every come across! His no nonsense approach to selling us a vehicle was fantastic. I am a salesperson myself and he went the extra mile to give us everything we wanted and was so fair with the price and giving in to my many demands! I would recommend seeing Michael at the Westmont Mercedes dealer, he is the best car salesperson I have ever met!!! Thanks Michael for such a fantastic experience and finding the perfect (BLACK) MERCEDES for me!!! Lisa & Freddy Wenzel

On time perfect service. In and out took minutes thanks to a well-organized service department.

I love coming back to this place great service and great people

it was really a pleasant time there, starting from shopping for a new car till they handed me the keys. Everyone was very friendly and very helpful. I am definitely coming back to pick up my next car.

I bought my car from the dealership a year ago and the transaction was not great, however my opinion on the service they provide totally changed after I had my first service done there this month. I was provided with exceptional service and I will most definitely go back there to service my car going forward! Thank you Rob for your help. It was really appreciated.

Exceptional staff, service, vehicles and overall experience. I am very pleased with my new car, never going back to another brand or dealership.

What a wonderful experience at Mercedes of Westmont. My salesperson Earl was knowledgeable, responsive and sincere. I'll be taking my "new" 10-yr old C-class there for service maintenance. I trust this dealership and made an excellent choice in giving them my business!

My tire has several problems and could not be repaired at Just Tires, where I usually go for tires. They could not get the same tire and thought with the 4matic, I should probably get four new tires. They filled the tire with air for me so I could make it to Mercedes, where they were able to find me a replacement tire out of state. They gave me a loaner car for the two days it took to get and replace the one tire I needed.

Good and friendly service Salesman Tom Flessort terrific and helpful

I have so far purchased 3 Mercedes Benz from this dealership, and will buy a 4th later this year. Buying a car at this dealership is actually a fun experience, something to look forward to. I'm happy with the financial transactions, and very pleased with the cars. We work with Jose, and he always goes the extra mile. What more can I say? Just purchased my 5th, 2018 Mercedes C300. They've really improved this car and I'm pleased with my dealings with Mercedes Benz of Westmont. They treated me very well, I highly recommend them.

Great service although it was a little rush since we went on a Saturday evening during closing time. The sale agent is very nice

I really like the way they treated. Jim Fico is really awesome and he updates each and every detail and asked.

I could not be more pleased with Mercedes of Westmont. Stellar people who truly care about your experience with them and with your vehicle. Earl Sklar diligently kept me posted on the availability of the used vehicle I purchased, carefully listening to and responding to the heart of my questions. Just a remarkably positive experience all around and I highly recommend Mercedes of Westmont.

Shopping for a new car is never a pleasurable thing to do; however, working with the people at Mercedes Benz of Westmont made this process totally enjoyable. I could not be more happy with my experience! Thanks to all there!

The service here is so great! Dominic was extremely helpful and informative. I couldn't be happier I bought a Mercedes!

Jonathan was superb! He made me feel super comfy with purchasing my first Mercedes Benz. I love my '14 C300! All aspects in purchasing my car was great. Kevin the used car director was a little more aggressive than Jonathan & my sister challenged him with asking for tire tread & break pad measurements. She also conducted a test to ensure the vehicle wasn't burning oil. Chris in finance was quick & efficient. Luis showed me all the bells & whistles. I had to bring my car back for them to install new tires(the treads were low). I'll let you know how the service department does later...

MB Westmont has excellent service staff and is very accommodating:)

Great experience! Everyone was so helpful, explained in detail all the features of my new car!

Great buying experience! Everything was explained throughly, very helpful!!

The service that was completed on my car was done timely and was comprehensive. The only negative would be I had to call to find out the status of my service rather than being called as promised.

I had a fantastic experience purchasing a SL400. I was a bit nervous as I had never purchased out of state, but my salesperson, Jeff Lambert, made it all so easy. When I buy again, I will be calling Jeff.

In March of 2017 we purchased two C 300's from Mr. Jim Fico, however, this weekend we added a third to our repertoire- a 2017 GLA. Mr. Jim Fico is our Mercedes Benz superhero because of his white glove service committed to a no pressure environment, customer first attitude, active listening skills, and timeliness. Further, we are also indebted to Mr. Fico because he understands that a vehicle symbolizes humanity, as it safely drives one's DNA ridden spirit to access their go...als plus dreams. However, it must be noted that Jim Fico personally animates the symbol of Mercedes Benz through his perceptive understanding of our needs that are enriched by our family values. We also want to recognize two of our Benz champions: the efficiently personable James Donohue in finance, and Yazan the Mercedes Benz product expert who showed us how to work all of the features of the new vehicle. Both of these gentleman continued the white glove service treatment, while maintaining productivity in the transaction. We will only buy cars from Jim Fico at Mercedes Benz Westmont! See More

Amazing experience with a touch of honesty, understanding and professionalism. Truly recommended dealership to purchase your dream Mercedes-Benz!

Excellent service! Mercedes Benz rocks!!!!!!!!!!!!!!

Alexandra helped us out and was great walking us through the features of multiple SUVs. She was very attentive but low-pressure, knowledgeable, and willing to work with us in finding the ideal vehicle for a good price.

Buying a used luxury car was really easy. Great service and management team. They went above and beyond to address all of my needs.

Very happy with the purchase of a new GLA. Everyone was very helpful and patient with all of our many questions.

TRAINED MERCEDES TECHS RESPOND PROMPTLY AND PERFORM EXCELLENT SERVICE

Earl the pearl is a great guy , if you're looking to buy a new benz go see him what a pleasure plus all the staff are great too everyone is very personable was there for couple hours had a blast you don't hear that often buying a car

Earl the pearl is a great salesman and a real great guy never had a salesman like that before and I've been buying new cars and trucks since 1997 what a pleasure plus the rest of the staff are all cool people easy to talk to had a blast buying a new car

5 - STAR.....I RECOMMEND THIS DEALERSHIP TO EVERYONE. MY SALESPERSON, KIMBERLY WAS EXCELLENT AND SHE MADE THE EXPERIENCE ONE THAT I WILL NEVER FORGET. GREAT SERVICE, NO PUSHINESS, ANSWERED ALL QUESTIONS AND I FELT GOOD BEING THERE. THANK YOU TO THE ENTIRE TEAM I CAME IN CONTACT WITH.

The best 5 star dealership. See Jim Fico he will take great care of you.

From the moment we walked in to the moment we walked out we felt welcomed and not pressured to purchase. I liked the no haggle price. Allowed me to do homework before coming in. Great dealership.

Five star dealership! I would recommend anyone to buy a car here. A+ dealership!!

This location has friendly, professional, great service! I've been coming here for years and am always pleasantly taken care of.

Andy made the service experience very smooth from start to finish.

The most pain-free auto shopping experience I've ever had. Very knowledgeable and respectful staff. James Fico is a wonderful salesman. Car was delivered to our home in Bettendorf Iowa, did all the paperwork on our kitchen table. Very relaxing, enjoyable.

If I must say, I had a stellar car buying experience today. I began speaking with Ernie earlier in the week about the vehicle I was interested in purchasing. He was always quick to respond to my inquiries wether it be by phone or email. He even memorized my number and surprised me by picking up one of my calls with a hearty Hi Tanisha. Overall, the experience felt very personalized and I left feeling very satisfied with my purchase experience. I highly recommend visiting Mercedes of Westmont for your next automobile purchase. Be sure to ask for Ernie. He was awesome!

I brought the car in Brian Reed took care of it He is so efficient and on top of things the whole experience was great I would highly recommend him as my service person to all my friends

Service B for my car. Pricey but they also did a few other checks not included for free.

It was a very pleasant and accommodating experience!

Friendly, low pressure and no surprises. I ordered a GLC with the exact equipment I wanted and got if for a fair price without having to haggle. The check out on the car's system's was thorough and the paper work processing was professional and efficient. I placed the order 2 months before the lease was up on the car I was replacing knowing it would take some time for the car to arrive and still had a short gap at the end of the lease before the GLC arrived. Chris from Mercedes of Westmont arranged a loaner for me for to cover the gap. Great service!

Love my 2016 E350! It has a smooth ride, very responsive and quiet. Love all the bells and whistles. Still learning all they do. The staff at Westminster are very helpful. Yoshi was super, very professional.

Very pleased with the recommendations and support of the sales team.

Experience was unique in a good way. Good CPO purchase, and customer sales service. Spent 3 hours deliberating on if I should close the deal. I wanted to take the weekend to decide so it would not be a impulse buy since I did just stop in to see inventory not sign papers, but my salesman tried to build a quick rapport, and felt comfortable enough to put the contract and finance papers in front of me regardless. A lil bad peer pressure I will say, but it was worth it. Sometimes people like me need a extra push. It's my 2nd purchase from MB Westmont, and I will continue through the years.

Domenico Scaletta is always a pleasure to work with in service. Will get you in and out quickly without hassle :)

My E350 was purchased in 2013. We bought the service package with it. Great deal. I have now used up that package so I wanted to renew it. I called the finance department and got voice mail. I left a message 3 weeks ago. No one called back. I guess they don't want my repair business any more. I also wish they had a better check in process for service. You stand next to your car in the service bay until someone says," We be with you soon." It would be nicer iyo just pulled in, went to the lounge, then a service rep. would come and invite you to join them in their office.

My E350 was purchased in 2013. We bought the service package with it. Great deal. I have now used up that package so I wanted to renew it. I called the finance department and got voice mail. I left a message 3 weeks ago. No one called back. I guess they don't want my repair business any more. I also wish they had a better check in process for service. You stand next to your car in the service bay until someone says," We be with you soon." It would be nicer iyo just pulled in, went to the lounge, then a service rep. would come and invite you to join them in their office.

Service is everything and at Westmont MB it could not be better!

We have always had incredible customer service at Mercedes Westmont. Thanks Dominic for spending so much time with me at our service appointment and taking the time to listen to my needs. You are a pleasure to work with! And always a shout out to Earl in Sales. See you in a year or so when I'm ready to trade this one in. Mercedes of Westmont is the BEST!

I purchased a vehicle on 4/15/2017. I'm very pleased with the service. Yusuke Yoshiike and James Donohue was instrumental in my Lexus. I recommend these two fellas if anyone is looking to make a purchase at Mercedes-Benz of Westmont.

Service dept is consistently excellent. Highly recommend

Professional, courteous and knowledgeable treatment through entire purchasing process. They took the extra step to help whenever that help was required.

Great service!! Paul S listened to our needs and narrowed the selection according to what we were looking for. He answered all of our questions. There was no pressure to buy. Highly recommend Mercedes Benz of Westmont. Honest and caring people.

Was sensitive to my time restraints. Very accommodating.

Jim fico was an amazing salesman extremely thorough and attentive !!!!!

The service is always excellent. The service reps are always great.

Recently bought a CPO 2014 Mercedes E350 from Rich Heidecke at this dealership. I have to say this was the VERY best car buying experience I have ever had. Rich is very well informed about the Mercedes-Benz fleet and he is not a high pressure sales person. Rich & the rest of the team made the entire process very smooth and stress free.

I was waiting for someone to approach me for over 30 minutes and I did had an appoiment,a couple of service advisors did not even said good morning when they went by me , they need more friendly people

I BOUGHT THE CAR FROM THEM AND LOVE SERVICING IT THERE

The dealership was very courteous and kept me informed as to the progress of my repairs, and let me know when the car was ready for pick up.

Very pleased with the service. Friendly staff and timely service. Was in and out in 90 minutes. Dealer provided me with a rental so I could run errands. Car was washed inside and out when I returned.

Jim Fico was recommended to us for a reason, as upon meeting him it is his white glove service to customers that sets him apart. When purchasing a vehicle it is not common to meet a gentlemen, like Jim, who employs active listening, experience rich knowledge, class, and professionalism in way of customer satisfaction. Therefore, five stars is awarded for the experience my parents and I had when purchasing two vehicles from Mercedes-Benz of Westmont this weekend. This dealership is comprised of tactful human beings that treat their customers like family by building genuine rapport. We were also impressed with our interactions with Kevin, a manager, and Scott in the finance department. Every individual was hardworking with an attention to detail that is bar none. Thank you to Jim Fico, Kevin, Scott, and the rest of the team working on behalf of Mercedes Benz Westmont for making us feel part of the Mercedes Benz family. We couldn't be more satisfied with our purchases. Jim has even followed up in the days following the purchases to ensure we are extremely satisfied- world class service!

AWESOME, My vehicle was serviced on time, I enjoyed some coffee and read a magazine while waiting.

nice staff, good service with a reanson price. Need make a reservation before you go, we bought the car on the second day since we found there.

Excellent !!! Straightforward and simple transaction with empathy and​ handled very professionally. A big Thank you to Sandy, Earl and Chris.

Excellent service, very accommodating, they were fantastic helping me get the repairs done.

Was helped out by Earl, Rich, and another gentleman finalizing the deal. There were a few small complications in the process and they helped solve each one and did everything they could. Really happy with my car and to be a part of the family. Thank you!

Dominick Scaletta and Westmont MB provide exceptional customer service.

My experience was stress free thanks to Earl Sklar. He and his staff was excellent. Their knowledge and expertise about the car made us feel very comfortable and welcome. They were very efficient and personable. Thank you so much. I love the car. Thank you Earl. 10+++++

Earl Sklar and the staff were very efficient and personable. We felt very comfortable. They were helpful answering our questions and explaining the different features of the car. I am very happy and satisfied with new car. I will not hesitate to refer family or friends. The service was excellent. 10+ . Thank you.

Michael Moran made this a great experience. This is the 5th car he has helped us with at autonation.

Brian did an excellent job. service took a shorter time than expected and in general I'm happy with everything.

Jim Fico was A+ in the process of buying my new car! Quick- to the point professional whom knows how to get the process done for a busy professional. Highly recommend.

wonderful service all around I was treated like a a star with great respect thank you so very much for caring for my needs

My experience there was very pleasing. I enjoyed working with your entire sales team to achieve my purchase. especially your number one salesperson Miss Kimberly cager I feel as though she is a strong and vital asset to your success I look forward to working with her in the future. I feel as though Her low pressure and determination with only grow your dealership.

Jason was professional and courteous. He went out of the way to answer my questions and made the experience positive. I interrupted him several times after the initial intake and he was responsive, friendly and knowledgeable.

This is the second time I have had Jason as my service representative. Jason is courteous, enthusiastic, knowledgeable and a true professional. He explained what was being done, how long it would take and my car was ready to go in the time span he gave me.

Outstanding! Very convenient and professional. These guys know their business. Highly recommended.

Bought a new car at end of 2016. Great experience. Salesman, Rich, was terrific.

The experience is always awesome going there. I work with Jason Muza and he is the best. Always guiding and explaining the best solutions for me.

This is the 2nd time I have purchased a MB from Westmont Mercedes Benz and both times have been THE best car shopping experiences! I have purchased a numbers of cars over the last 25 years and HANDS DOWN buying from Westmont MB is the exception not the rule. My sales person, Chris Anderson, provided superb service and knowledge! Everyone, I interacted with, including the Finance Mgr, the Porter and the young man who took me through all of the features of my new car provided great service! This is definitely my go to place for buying cars and I have and will continue to recommend this dealership!

Took the vehicle in for its Service B and to have the temperature gauge looked at. The temperature gauge was fluctuating from 40 - 100 degrees, pretty wild swings. Fortunately, I was able to capture it on video. This is where the excellent service comes into play. After reviewing the video clip (and sending to Mercedes) the Service Manager was not convinced they had solved the problem. Instead of sending the car back with me (On a holiday weekend which I was going out of town) they chose to keep the car and conduct further diagnostics. They let me keep the loaner for over a week, until they were sure the problem was resolved. I have to give them credit...they really did go above and beyond with the service. I won't take my car elsewhere.

I was greeted with courteous and professionalism from the moment I drove my car in for service. I was satisfied with the services performed.

I recommend speaking with Roosevelt. He was a great help for securing my new SUV, and his manager Chris was helpful as well. Mercedes Benz of Westmont is the way to go!

Richard Heidecke was very pleasurable to work with. He not a high pressure sales man which made working with him such a great experience.

We got very good service. They are very profertional. They are very nice.

Nice people! Will give you all the time you need to make a selection with NO pressure. Kimberly is the best !

Jason was awesome. I am considering an SUV when my lease is up and was set up for a loaner and he made sure he got me the type SUV I was considering to buy next year. He did an awesome job, don't lose him!

Good job, thanks. Thanks for quick service. I appreciate the fact that I did not have to book a car and return later in day to pick up my car.

My Service Consultant Matt Price is very nice. With his help, the whole experience is enjoyable. I would like to give a A+ or 5 star for his excellent service. Thanks. We will come back.

The entire staff is professional and friendly! Their shuttle service is fast and also friendly! Our salesman Earl, is top notch. He made our buying experience the best!!

the sales Rep Richard Heidecke is Fantastic and he made the buying process extremely pleasant. This dealership has every car in every color, options to meet almost everybody's need and dreams. They need to improve on the financial people. I dealt with Jose Gomeze and it was not very pleasant.

Jason Muza is excellent. Every time I come there from work, he greets me and goes beyond the call of duty.

Test drive experience great. Salesperson, Mike, was very knowledgeable and familiar with the auto features. Took time to explain and most of all he was not pushy.

I have been going to westmont Mercedes for many years and my experience has always been wonderful .

The buying process was informative and completed in a reasonable time frame. The trade in value on my car was very fair!

Sandy was great and easy to work with. Answered all my questions and was on top of the deal start to finish. See Norman ( Sandy) Levy Sales

My experience was the best I ever had buying a car. The salesman, Richard Heidecke, was so personable and knowledgable. He made sure that I understood how everything worked-and there was a lot to know-but he was extremely patient in answering every question I had. When I decided to purchase, he checked out the car before I could drive it away, putting in the floor mats himself. I definitely would recommend this salesman to friends and family.

Once again, it was a good experience. The test ride gave me a real feel for the upgrades made since my last 300D sedan. While I have become accustomed to the "green light" that must be deactivated before a smooth ride, I think Mercedes put the cart before the horse with that feature.

I had a wonderful experience. Fast and very effective.

Very happy with sales and service! Super friendly and attentive! We love our car!

I brought my vehicle in for maintenance and as always the service is first rate. The main reason I buy MB is because of the service provided by this dealership.

Great service from the service dept. Jason Muza was a great help, thanks Jason.

Chris Anderson was the most knowledgeable and courteous sales person I have ever encountered.

Came to Mercedes-Benz of Westmont to buy a car last week. We were very happy with the purchase and Richard Heidecke, our salesperson, ensure that we had a great experience. Everything was done quickly and efficiently. Richard made sure that even the smallest details were worked out in advance. Overall it was an excellent experience! We'd definitely buy another car from Mercedes-Benz of Westmont!

Jason was very polite and courteous, and the service was excellent.

I had to have tire replaced and as awakes the dealership could not have been accommodating .In my 5 years of MB ownership the hallmark of the dealership has been consistency

From the moment I met the salesperson I knew I would have a pleasant experience. She greeted me as if we had been friends for a long time. Conversation flowed easily and honestly. She was, at all times, understanding of my positions and I appreciated her candor. Her name is Kimberley Cager and she deserves praise.

Mr. Reed is always very professional, friendly and keeps me informed re: repairs/ services associated with with my vehicle. The time frame promised for service to be completed always meets my expectations. The waiting area is clean and comfortable

Great service by Prem Parekh.......perhaps the only reason I would come back for servicing my vehicle. Very poor service by reception when trying to change original appointment. One of the reason I almost went to Naperville site for service. Still considering it for future.

I love my new 2016 C-Class Mercedes and the Salesman Michael Moran is Terrific I would highly recommend him he is the best in the auto business.

Just got the annual maintenance and needed a loan car while they had mine. Everything was quick, smooth, the loaner was nice and the overall experience was great.

Mr. Prem Parikh our service advisor was par excellent. He was very prompt, knowledgable, most courteous and friendly. He is an asset to your organization. My wife and I enjoyed our interaction with him. Please give him our best regards. Giri Reddy

Brought new car in for aa minor adjustment and to remove a sticky spray on the hood

Very quick and efficient service. Was told 90 minutes for scheduled service and delivered in less time.

Jason did a fantastic job and provides outstanding customer service

Great service! Kate kept me informed on progress! All service performed as prom end!

Very good service from the sale representative. Didn't pressure us in to making a discuss. Listened to what we wanted and then let us make the decision. Only negative was that poor communication between back office on the type of transaction. Would definitely consider purchasing from the dealer again in the future.

I'll start with I've been having service performed at this dealer for close to 20 years now. That said, I pulled into the service area a little after 6pm and per the sign, pulled all the way forward. I remained with my vehicle there for 15 minutes. Viewing activity going on around me, I thought for a moment I'd become invisible. Finally another customer in for service pulls in behind me. That's not correct, he stops in the middle of the lane, roughly two car lengths behind me. A service rep immediately is out to greet the man. After about another 15 minutes they're done and now want to move his auto out. I'm then asked what I'm waiting for! My reply is "service". I do not think the young man was a service writer, but possibly a porter. He did have a nice uniform on. After my reply he seems puzzled and somewhat annoyed for whatever reason. He tells me to pull back around and get back in line. I'm not sure if I said something or it could of been the look on my face. At that point he said he would pull my auto back around and I could wait by it. Shortly later I'm greeted by the service writer. He asks if I have a appointment and my last name. The remainder of the consultation seems awkward at several points. I got the feeling of imposition several times though out the meeting. Especially when I was asked if I needed a ride. I stated I had reserved a loaner when I made the appointment. That along with the handful of email reminders I received with the details of my service, including the need for a loaner. I felt there was plenty of documentation to support the loaner and wasn't sure how it could of been overlooked. So after stating a need for a loaner the writer spouts that one might not be available, but he'd look into it. After we wrap up in his office, he steps out for a minute or two and comes back with keys to a loaner. We quickly finish up paper work he shows me the loaner functions and I'm off. The service was performed very well as always. My car was returned clean and with all my setting in tact. I was disappointed with my treatment in the service bay. I can honestly say I've never had an experience like that at this dealer or any other for that matter. In the midst of it all I was considering my alternatives in the future. I have other MB dealers about the same distance away. Can't really say if I will or will not come back to this dealer.

Matt Price and the service employees are awesome. Always pleasant, gives you full details, always gets the job done in a reasonable time.

Work was completed in the estimated time. My Service Advisor was friendly and kept me aware of the work being done. I'll return to this dealership again.

Just bought a GLA from this dealer. Very Good~ Contact Kim ( Kimberely Cager), She is a very friendly sales.

Everything went as planned and the job was done perfectly.

Louis Scaramuzzo was great to deal with. He took his time with us and wasn't pushy.

Prem is an asset to this Mercedes dealer's service dept. He goes above and beyond to assist customers & address their concerns. Both my SL & GL have been serviced here.

Sales department very friendly, wide variety of cars.. Treated fairly throughout purchasing process.

This is the second E350 I have leased from Westmont and I have also referred several colleagues. My salesman, Mike Moran, makes the buying experience so easy and even fun. I have his cell phone and he encourages me to use it anytime to ask him questions. Westmont is fabulous. Sam, the general manager, greets me whenever I'm at the dealership and insures that I have a superlative experience.

Bought a BMW X5 from Mercedes Benz of Westmont and it was a great experience. Mr. Jim Fico and Mr. Kevin Gerhardt were great and made us feel at home. Very friendly and courteous service. I will buy a car again from them. Keep up the good work!!! Fico and Kevin rock!!!!

We recently purchased a new GLC-300 and had an excellent experience. Jim Fico took us on a test drive and was a great guy to deal with. Jim was very knowledgeable about the brand new GLC model. Jim was also very honest and made us feel very comfortable. I went back to the dealership to pick something up a few weeks after the purchase and Jim recognized me right away and we talked for quite a while, even though we had already made the purchase Jim still had plenty of time for me. I feel this was a first class dealership. The night we purchased the GLC we were the last ones out of the dealership, even though it was after hours we were not rushed out and Dave Fricano Jr. showed us how all of the features work on the car. The Finance Manager, Christopher Seamans, was also great to deal with and went above and beyond to take care of us. We highly recommend this dealership and will definitely be repeat customers.

This was a great experience. Mitch was very helpful throughout the whole busing process. I got the deal I wanted on a Camaro and the financing I wanted. Earl also kept in touch throughout the process. I could not be more happy with my car and the deal. Great people, great dealership!

Loved it so much better than my experience with BMW Got my car washed today I was treated like a princess by Jeff Beware of Bmw leases !!!!!!

I brought my car in for service on Monday and ended up trading it in for another purchase. My sales representative Jim Fico was amazing! Thank you Kevin Gerhardt, Chris Seamans, and David Fricano Jr for making my experience so wonderful. Thank you Dominic Scaletta and Prem Parikh for always taking care of me in service. Every aspect of this dealership is outstanding, everything. Love Mercedes Benz of Westmont....left with a new car AND a bouquet of flowers!!

I worked with Earl Sklar ( Earl the pearl) and had great experience at Mercedes Benz of Westmont. He is quick to effectively answer queries over the phone or email. Thank you Earl for helping me drive my dream car!

I have bought several cars over the years, but I must say this dealership made my most recent C-Class purchase experience the best. Our salesman Mitch Massaro was extremely easy to talk to, made us feel very comfortable, listened to what we wanted and what our needs were and didn't try pushing anything on us we didn't want. Everyone was very friendly, very helpful, and the overall experience was amazing. Jose in finance also did an amazing job helping to explain all the details, and available options to us to help protect our new baby. Nick did a great job explaining all the operations of the car and spent as much time as needed until we were comfortable with everything. They even gave my wife a bouquet of flowers before we left with her new ride thanking us. I have never had any dealer make me feel so important including other luxury car dealers I have bought from. Again, thank you Mitch, Jose, Nick, and everyone who made this such a pleasure. I'll recommend you to everyone.

Mitch was to the point and very informative. no wasting time with the proverbial cars sales tactics no time for that as the store was busy but he took the time we needed. Also after I bought the car Oscar was excellent in transfering my personal items and plates. Nick V did a very good job giving me an intro to the car features and how to use them. I will be back today with items i owe ie keys, title etc He will be ready to go over any items i need and i have made a list for him to explain. Another fellow was a new sales person who took over when i was called back to the dealership and agrred to buy the vehicle. He did a very good job but by them it was just getting me to the right place at the right time. The F&I fellow was pleasant and very efficient. in and out in a short period of time. I was very impressed with the size and organization of the dealership. I was blown away but the inventory storage Garage size. the vehicle that i had in mind was used with the right color right in the showroom

I recently bought a Predriven MB C -Class( 2015) .The only reason I got that car wass bec me and my family have had previous experience with Mitch Massaro and agin he provided excellent service and was very knowledgable and helpful. This was my third car from Mitch( previously 2 Audis ). In fact dealing with Mitch makes the whole process of car buying much more pleasant. I would strongly endorse Mitch Massaro at the MB of Vestment.

On Christmas EVE 2015 I bought a car from MB of Westmont. I wasn't planning to get an MB but i went there bec of Mich Massaro who moved to MB from Audi. After buying two cars from him earlier , me and my family were very happy and impressed with his professionalism and courtesy. He took away a lot of the stress associated with buying a car. He goes above and beyond to make the process as smooth and convenient as possible. I would strongly recommend Mich to my friends and family.

I had a minor break (driver-side window button) that was causing a major inconvenience. The service department was able to get me in quickly and they had the part on-hand. The replacement took less than 1 hour, and the service attendant did the research and was able to use my extended warranty to cover the cost. The repair was completed within my lunch hour and at $0 cost. It doesn't get better than that!

Drove in from Indianapolis and had several vehicles to look at...Long story short we felt most comfortable with these guys.

Extremely nice dealership. Test drove the vehicle on a Wednesday and had it purchased by Friday. Took the typical 3 hours to get through the process but that's pretty standard these days. Worked with Mitch Massaro who was very knowledgeable on the vehicle and easy to work with. Definitely made the long process a lot more enjoyable and I'd definitely go back and buy another car from him. Was also encouraged from the financial service manager Jose Gomez to come back anytime for complementary car washes. Considering I purchased a used Jeep from a Mercedes dealership I was still treated like I was spending big Mercedes money!

If you like to complain, this dealer is not for you. EVERYONE goes out of their way to do whatever needs to be done. Sales consultant, John Nuzzo, spent more than an hour, ON THE PHONE, ordering a new car for us, option by option, and then delivered the exact car we wanted. This dealer is also a strong supporter of the Mercedes-Benz Club of America! Every M-B owner should join! Some dealerships have slogans like "service after the sale." This is the real deal. Service manager, Scott Bohlen, and his crew are the reason we do not buy or service our Mercedes-Benz cars anywhere else!

This dealer provides the best automobile service I have ever known; and I highly recommend the service department. The sales department, however, earns only a modicum of respect from me. I will always take my car here for service but will never buy another car from them.

Great customer service, highly recommending Zack Dobson. He does very professional job.

We drove from out of state to buy this car having seen it online and being interested in it. The only day we could get there was a Sunday and our salesman Earl made it easy for us to see, although the dealership was closed. As it turned out we stayed the night in order to buy it. Earl was helpful not pushy... And has checked in with us several times to make sure everything is going well. They made sure the car was gassed up and ready to go very quickly so that We could be on our way. We will definitely consider driving to the Mercedes Benz dealership again when we buy another car.

Earl is the best! Ask for him. Best price, eager to help, extreme knowledge, fun guy.

One of my life-long desires was to purchase a new Mercedes upon retirement. I was driving by a Mercedes dealership and a few days later went to the Internet to review styling and options. I responded to the on-line prompts and the Monday morning, received responses on-line and telephonically from 2 locations. Since I was visiting a Client near the Dealership in Westmont, IL, I set the appointment to look at options. The salesman -Jeff Lambert - did a magnificent job of discussing options and set up a test drive. My new timetable for a purchase was 2 weeks. However, Mr. Lambert asked if he can show me options available, which include features of the various vehicles available for sale. Mr. Lambert was very professional and at no time did he pressure me to purchase. After his presentations & a test drive, I told him I was interested in the 2016 C-Class. The C-Class color scheme I wanted was not available & it would have been several days before it could have been transferred from another location. That would have suited me just fine as I only wanted the car in a few weeks. They had a white C-Class on hand which I test drove. I liked the handling and color scheme, so I told him I would take it. He prepared the paperwork, presented to the Credit Department. After approval, they prepped the car and I was able to drive it home that evening. The entire team at the dealership was very efficient, courteous, and professional at every facet. Glad to be able to fulfill one of my life-long dreams of being an owner of a Mercedes Benz vehicle!

We purchased out Mercedes GL450 2 weeks ago and I love it. We had a great experience and our salesman,Earl was professional, attentive and very informative. We have always been BMW owners but that has changed. My husband is even thinking about buying a Mercedes in the near future!!

We went in for a test drive, the minute we walked in we were welcomed and treated respectfully. My husband and I look young and a lot of places think we are just kids fooling around but this place did not treat us like such. Our Sales man (Chris Anderson) was very professional and knowledgeable, not at one moment did we feel pressured or discouraged, he met our every request and worked for us to be happy about OUR choice to purchase the car instead of just test driving it! We didn't get pushed out the door after signing the contract but we also had a tech teach us the how to and where to of the new vehicle. We are very pleased with the overall experience.

Jeff did a great job in not only bringing the deal to me, he executed the deal in about an hour. The whole process was easy and professional. I hope the service department lives up to its side of the bargain as well.

They worked with us to bring the price within our budget. Michael Moran is the man to see.

I have brought several cars in my lifetime. This was the best I have ever experienced. Our salesman Sandy was awesome. He made the entire process flawless. I recommend this dealership, Mercedes Benz of Westmont the way to go. Everyone was pleasant with no pressure, and let you take your time.I was satisfied with the car I purchased as a gift for my beloved husband.

No nonsense sales process - fair price on trade-in and stuck to their word. Bottom line - they did what they said they would do.

Very competitive pricing on certified vehicles in excellent shape. Nice deal on C300

From getting an online quote to driving out with the car of my choice, the entire experience was exceptional.

Great service and facility. Rob always does a professional job of customer service.

Great store, great experience and a great day leasing my new Mercedes ML350.

This is the second car we have purchased from this dealership, Earl Sklar was our Sales Associate. He explained options in cars as well as financing. Once we chose a car, we were carefully instructed in how to used all the bells and whistles in the car. We were grateful for their excellent customer service and we love our car!

Salesman Earl answered my questions, even on his off- day. And his partner Tom made sure I got the best deal possible.

Awesome buying experience. F Salesman, Earl, was great. Finanace department got me an unbelievably low rate.

Great experience. Kimberly Cager made the deal happen. SHe worked very hard for me to get into my first Mercedes-Benz.

Very responsive - excellent follow up after the sale. Good support in service with minor sunroof issue.

Excellent service. No waiting , service group was well prepared and the loner car was immediately available.

Earl Sklar was very good at answering all the questions that I had, he was very attentive, had everything ready when we got to the dealership and we purchased the car in under 1 hour.

After test driving another make/model (thought we would like a less expensive vehicle) my daughter and I drove 40 minutes to get to MB Westmont because we prefer them to the local dealer. The experience was great from the moment we walked in the door. Our salesman was Earl. Earl made our experience a pleasant one and did not have to do anything but take us for a test drive to convince us the Mercedes was the right choice. We traded in an 04 S430 that had 156,000 miles on it and purchased the smaller C300. LOVE the car. The service department at this location has always been top notch, but I'm happy to say we didn't have to visit them very often. We did not purchase our new vehicle for two days because of weather but when we did go in to purchase it was smooth. Earl set up all of the gadgets and had Nick show us the rest of the many great features. We purchased last Thursday and Earl has checked on us twice to be sure we are satisfied with our vehicle. We have already recommended MB Westmont many times and will definitely continue to do so.

I'm not one to complain, and I'm sorry to say that my experience with Westmont Mercedes Benz was not a pleasant one today. I've visited this facility twice in the past and the customer service was exceptional. However, I had a warning light pop as I was driving today, went into service just to have them look at it, got there, not one service person greeted me nor did they ask me if I needed help or what brought me in. In addition to being completely ignored, I stood waiting about half an hour, while two other customers drove right up, a serviceman came out greeted the other customers and asked how they could help. At that point I had to ask to speak with the manager, I explained the situation to him, he was apologetic and took care of the minor problem with my car. I'm hoping this was just an isolated incident and I never have to experience feeling discriminated against at Westmont Mercedes Benz again.

I was very impressed with my sales person Jeff Lambert. Jeff was very knowledgeable since he has been selling Mercedes for 20+ years. I was comfortable with Jeff finding the right vehicle and never felt pressured or rushed to make a decisioin on a vehicle. Jeff was professional during the entire sale process. I highly recommend asking for Jeff when you visit MB of Westmont! Dave Fricano Jr. went through all the features of the car and made sure my wife and I were comfortable with knowing how to use the features of the car. Dave even came out to my house to program the remote for my garage door opener. He is a fantastic resource if you have ongoing questions on your vehicle. After a very positive sales experience I had another positive experience with the Alex, Sales Advisor. Alex really listened to the issue I had with the vehicle and troubleshooting which wasn't easy to get the issue fixed. I felt that Alex was concerned to make sure I was happy with my experience with the Service Center. If your interested in a Mercedes sedan I strongly encourage you to consider an "E" class.

I had to have a repair for my car and the service was excellent along with the accomodations! I will definetely come back to this place for a service.

I had already bought a car from them, a very close friend of mine also purchases his cars from them, therefore when I thought it was time for me to buy a new car I contacted Mr. James Fico the salesperson who had been recommended to me by my friend, I am glad that I listened to his advice, I am totally happy with my experiense c, Manoochehr Darab MD

My wife and i just bought a E550 4Matic from Jim Frico. Our main issue was engine power. We also test drove the E350 4matic. The road manners of the E550 speak for itself. After driving the E350 it was an easy decision. Jim however did not push us in any direction. He pointed out the attributes of both cars and let us decide. No pushy sales tactics or gimmickry. Buying and driving a high end vehicle as the above is an outstanding experience. Jim made the purchase as rewarding.

I have taken my cars her for over 10 years. They are always great to deal with. My car always comes back beautiful and fixed.

I loved buying a car here. We were looking for a used Toyota and found a beautiful car at a great price. The kindest salesman was John Nuzzo, although Earl Sklar was very helpful as well in getting a good price and fun to talk to. They cleaned up the car beautifully and even gave us a beautiful bouquet!

We had an excellent experience at Mercedes-Benz of Westmont. We had narrowed down our choice amongst three cars and were there to test drive the ML-350. Thanks to Jose Gomez, we ended up driving home in it the same day. He answered all our questions and was very experienced, cordial, and accommodating. I really appreciate his professionalism throughout the car buying process and the follow-ups.

Mercedes Benz of Westmont made my purchasing experience stress free and authentic. My sales person actively listened to my request and assisted me with world-class customer service.

I had a wonderful experience at this dealership. I initially went there with my friend to test drive a Mercedes . I met Mr Jim Fico who was so terrific that I went back the following weekend and leased a beautiful car! I was amazed at the process throughout the experience.

I purchased a used Mercedes 350 from Mercedes of Westmont and I had a terrific experience with Earl Sklar and the Mercedes team! They had terrific knowledge of the cars I was interested to a very detailed level. Their customer services has been exceptional and look forward to talking to them! I was very happy with my purchase process and my new (certified, used) car!!!

I purchased a CPO E350 from Jim Fico and had an exceptional experience from beginning to end. Jim took the time to show me how to operate all the features and followed up after my purchase to ensure I was happy with my decision. This was a no pressure sales experience......I highly recommend MB of Westmont and Jim.

horrible experience bought a suv with 2000 miles was lied too things were not done key batteries were expired nothing was set up in the car fiance guy lied when you spend 100 k you would think things would be perfect

MB Westmont has a wide variety of cars to choose from and offered us a great deal on our new wagon. We experienced a few hiccups with regard to paperwork to complete the deal but nothing that was insurmountable. I would recommend them and Sal as a dealer to buy from.

Ordered my GL 350 from Earl and had a great experience from start to finish. Earl was a pleasure to work with. He was just as excited about getting our car to us as we were in receiving it! He was honestly awesome. And the rest of the staff was great too. No hassle, stress free car buying experience. They also follow up and make sure you are 100% happy. Did I mention I got flowers? Yup flowers and then some. All in all, we are hooked. We see more Mercedes vehicles in our future.

Seems to me that Scott is honest and truly professional.

Hi everybody I purchased my cat from mercedes benz of westmont first thing the car is like brand new also every thing was easy and quick

The service at MB Westmont is exceptional. My salesperson, Jose Gomez, was professional, knowledgeable, and courteous. I highly recommend this dealership.

My experience dealing with Mercedes Benz of Westmont left us 100%+ satisfied. We have worked with Jim Fico in the past, and this current experience was more than delightful and lived up to our high expectations.

Friendly, honest, and purchase was smooth. All due to our sales consultant Kimberely Cager

After owning BMWS for 20+ years (3, 5, and 7 Series and a Z3 Roadster), I elected to try Mercedes Benz. Frankly, I was turned off by the dealers in St. Louis and looked online for the vehicle I wanted. I found a car on the website of MB of Westmont and sent in an electronic inquiry. I received a prompt follow-up call from Michael Moran, and in less than a minute I had negotiated what I thought was a sensational deal. Than I learned about a few "extras." They had a special finance deal and maintenace offer that added $2,000 in value TO ME THE BUYER after we had "done the deal." Every car I bougth always had extras that cost me money - in this case, it saved me big bucks. I flew to Chicago thinking this is too good to be true. I roll up in a taxi to MB of Westmont and Michael happens to be out front. He greets me by name (says the suitcase gave me a way) and takes me inside. Introduces me to the team and gets the whole deal done promptly. One of the team mebers spent 20-30 minutes with me to demonstrate every feature of the car. After that, he hands me his card and tells me to call anytime with questions. Same thing with the Finaance Team. He presented a written description of warranties and other add-ons and there was absolutly no pressure whatsoever to add anything. He just wanted to make sure I knew all of my options and he took time to explain each offering in detail, with cost and benfit information easy to follow. I work in sales and am glad that Michael Moran is not in my industry, as I would never want to compete against him. He is the most customer-centric professional I have dealt with in any business. The Mercedes Benz caps he gave me and my 15-year old were the cherry on the top of the sundae. You will not be disappointed if you call Michael and work with him to find a fantastic car at the absolute best price. My wife calls me a cheapskate but I prefer "value-oriented individual." Michael is A+++++. Do yourself a favor and call him.

I had a very nice experience when purchasing my GL450. I Love It!! My Salesmen Tom and Val were very attentive and patient with me. I do Not like pushy Sales and I didn't feel I got that from this place! They made me feel that my needs were very important to them. I will most definitely purchase from them again and do nothing but give good recommendations! I also had David that explained all the bells and whistles of my car. He helped set up the basics and assured me if I have any questions, I can feel free to call him!!

When we started to look for a new car to purchase, we were supposed to buy another brand. We went to L dealers but they did not talk to us until I asked some to help...and then we went to A dealer and he was not friendly. When we went to Mercedez-Benz of Westmont, dealers were very friendly without any pitching yet gave us a detailed quote and let us test drive. They knew our budget and showed us one car we were looking. That was the reason why we decided to purchase a car at this dealer. We are VERY HAPPY about the quality of the car and customers support. Thank you very much!

I am terribly disappointed in Merceds-Benz of Westmont. I would expect sleazy sales tactics from a no name user car dealer, but not from a Mercedes. I would look elsewhere if you want honest, professional and competent service.

Earl Sklar was my salesperson. I found him to be the most patient, friendly and understanding car salesperson I have ever encountered and I have purchased 10 new cars before. He demonstrated the utmost professionalism, which is very important to me when considering such a large purchase. I Would not hesitate to recommend him to my friends and family should they ever be in the market for a MB automobile. He also demonstrated a thorough knowledge of the car I purchased. I liked that I felt no pressure from him.

Very please with the service received by the salesman at Mercedes of Westmont.

Outstanding. I did want to acknowledge the fantastic service that we got from Mike Moran at Westmont. Mike has been extremely helpful, kind and resourceful in making our purchase of new car pleasant and smooth as possible. He has also gone a step ahead to respond to us whenever we had a question and not be pushy about our car purchase. So once again Thank You and Kudos to your office in having a fine Sales & Leasing associate of Mike Moran's caliber.

Excellent service. Great communication. Very fair pricing. The service Adviser is the BEST!

the processing time was short and the service guy was patient. we were happy with the price.

I was a first time buyer of Mercedes I left home with a Cla250 . The process was quick no hassle time at all . They gave me what I wanted and much more . It's been two days since my purchase and I am in love . What I love most is that they follow up after your purchase to make sure everything is okay . I highly recommend this place. I look forward to purchasing my second Mercedes from them .

I was a first time buyer of Mercedes I left home with a Cla250 . The process was quick no hassle time at all . They gave me what I wanted and much more . It's been two days since my purchase and I am in love . What I love most is that they follow up after your purchase to make sure everything is okay . I highly recommend this place. I look forward to purchasing my second Mercedes from them .

It was wonderful. Leave me alone. I have said enough.

first class from start to finish - never felt i was being cheated or worse - being treated poorly because i am a woman- that has happened to me at the MB downtown Chicago. Tim Burns was excellent - knows his stuff - willing to spend a lot of time with you- A+ - bringing my mom in to buy her a new car there as well- MB Westmont will be my go-to for MB in future

Great price on new car - excellent trade-in value - never felt was being scammed - very very pleasantly surprised and satisfied from start to finish. this is my 4th G550- so i didn't need Tim Burns to explain much - he tried but i didn't need the whole song and dance - but he knew his stuff

I have been customer of Mercedes Benz of Westmont for many years. I choose to go their because of the outstanding service I receive when purchasing/leasing or taking any of our cars in for service... our salesmen Mike Moran, and Christopher Seamans in finance are truly the best in the business. they always went the extra mile to ensure our satisfaction with the best deal possible...the rare incidents any of our cars required service, their service department is top notch. not once did they keep any of our cars more than promised and always provided a clean courtesy car one of which I purchased for my daughter. I would not go to any other dealer including the Mercedes dealer that`s less than five miles from our home. hats off to everyone at Mercedes Benz of Westmont.

This was my first time at MB of Westmont.i was browsing online and I came across there web site so I decided to call and make a appointment for a test drive on a vehicle that I was interested in and WOW!!!! What a great experience. The GM and his assistant was very nice. My salesperson Kimberly Cager, greeted me with a smile. During my application process she as Knowledgeale, Professional and Patient during my application process. She gave me several options which was very helpful in making it a smooth process with my purchase of a CLA 250. This is one dealership I would highly recommend to friends and family. Thank you Kimberly and the the team over at Mercda Benz of Westmont. You guys are Fabulous!!!!!! Kenya G.

Amazing service! Super helpful and made the process seamless! Will definitely recommend and be back!

It was great. Jim, Our Sales Manager was outstanding. He made the experience of buying a new car very easy and comfortable. We did the deal in less than 4 hours and we drove out with a new car.

Zachary Dodson was great to work with while buying my new car.

Bought a 2015 E350 and couldn't be more pleased. Service was great

I purchased a 2015 GLK 350 and I was extremely happy with the service from the salesperson all the way through to the finance department. Pleasant, professional experience and I love the car!!!!

Jim Fico was extremely helpful and the reason I returned, not only to Mercedes as a brand, but Westmont as a dealer.

I bought a pre-driven Lexus GS 350 from the good people at MercedesBenz of Westmont. The buying experience couldn't have been any better. My salesperson was Barry Kropf, he was a joy to work with, both professional and knowledgeable. Among other things, I appreciated the speed we were able to complete the paperwork and get out the door. Just a great overall experience from beginning to end; no pretentiousness, just solid people to due business with.

The salesman, Val, was extremely helpful in finding a vehicle that satisfied my requirements and dealt with me in a very straight forward and honest manner. My views were listened to and respected and in the end we reached an agreement that was very satisfactory for me and I hope, put a little money in his pocket, too. I couldn't have been treated better.

My husband bought me a GLA 250 this past Saturday and I must admit this car is awesome!! My sales person was Earl Skylar! He was very knowledgeable about this vehicle. He had great customer service, interpersonal skills and was an all around down to earth guy. He was very hospitable from the first encounter with my husband as he provided him with his cell phone number for number to contact him at any time with questions or concerns after reviewing our car on line and scheduling an appointment to come and see the vehicle. My husband and I along with our kids loaded up in the car and took a drive out to Westmont-Mercedes Benz. When we pulled in the lot there she was "red bottoms" as I later called her! Boy was she a beauty!! We actually pulled right in back of her. We got out the car and as we entered the dealership Earl came up and approached us, offered my kids snacks and my husband and I water and then off we took her for a spin. We confirmed that this was our car and Earl immediately began the process. We explained to him that we were going with my husbands credit union and he respected our wishes. He did not pressure us to change our minds, yet he supported our decision and made sure we were fully aware of all the features and what the process would be moving forward. The following day he contacted the credit union and coordinated all the nuts and bolts and Saturday we walked in to pick up "red bottoms" Earl your hard work was amazing and greatly appreciated. Your hospitality will not go unnoticed! Thanks again for all your help! Arnold and Angel

The Westmont Mercedes Benz Dealership is Number One. ZACKERY, and Chris is the two go to guys who helped me when I purchased my Beautiful CLS550 4Matic Mercedes Benz. Zack went to the Big Boss helped make the price right for me me to purchase, I needed a ride to the Mercedes Dealership, Zack went to the Big Boss, The Boss gave Zack his 2015 S550 4Matic (Big Grandfather Mercedes Benz) to pick me up. Than Zack Introduced me to Chris who had my Mercedes Benz papers approved and all ready to go........ I Drove off the lot in My Very Owen dream car...... The Beautiful CLS S550 4Matic Mercedes Benz.... And I'm wide awake living and enjoying my dream car. I recommend all of my friends and family to go to the Westmont Mercedes Benz Dealship and pick up your Dream Mercedes Benz Dream Car.. Ask For Zack (Zackary)......He will not Let you down!!!!!!

I like to do my homework before I jump into any major buying decision. I was in the market for a very specific vehicle (2012 Acura TL AWD w/ Tech Package) and Mercedes Benz of Westmont was actually the 4th dealership that I visited during my search. Chris Anderson reached out to me promptly when I found the vehicle I was looking for on Cars.com. I drove out there in my 2003 Infiniti G35 coup later that afternoon fully prepared to have yet another disappointing experience. Instead, I drove home perfectly content in the exact vehicle I had been looking for. I will not name the other dealerships that I ended up visiting in this review, but needless to say, it was a night and day experience when compared to Mercedes Benz of Westmont. Their staff was extremely professional, their pricing was better than any of the other dealerships, and they offered me the best trade-in value for my car. I will definitely be returning when it is time to make my next vehicle purchase!

From the moment I walked in the door and met Tim I knew this was a great dealership. Over the next two hours he did everything right to gain my trust that he was really working for me. It was quite extraordinary!

Jim Fico of Mercedes of Westmont provides excellent services, and creates a painless experience of purchasing a vehicle. I will be a customer for life, and I am so grateful that I went to Westmont for my first vehicle.

buying a car is a slow process but everything tuned out great thanks to Christopher Creedon. he was very professional and listened to my needs. he took very good care of me and sent me off riding smooth. I've never seen a dealership like this one before and I've bought several cars. thanks c.creedon

We had the most painless car leasing experience at Mercedes Benz of Westmont. No pushy sales staff, a large inventory and a fair deal. You've won me over. We are enjoying the new GL450

Very happy with my purchase. Used nissan maxima 2011. Super clean. Tim was very helpful ad friendly. He answerd emails and phone calls promptly. Do recommend this place.

My recent new car purchasing experience at M-B of Westmont exceeded my expectations. I found sales representative Jim Fico to be a pleasure to work with! He was very personable, knowledgeable and not at all pushy. Jim was very forthcoming during the negotiation process which moved efficiently to a satisfactory conclusion. Our post-sale tutorial session with David Fricano was notable as well. He was great (and very patient) at teaching my wife and me how to use all the technology and features of our new car. Overall, a very positive experience at M-B of Westmont from beginning to end!

I recently bought my new Mercesdez Benz CLA250 sedan from Mercesdes Benz of Wesmont. They helped with new purchase and the purchase process very easy and friendly. The sales person is very helpful in choosing the model, during sales and after sales process. Thanks to my sales person Val in particular for wonderful purchase process.

Awesome service, no hassle and you're in and out quick. Had a software update done on my E350 COMAND unit, quick drop off and pick up, service advisor Brian Reed was great to work with, and the loaner was also quick and easy to pick up and return. I plan to have all services done there moving forward

This is my second time purchasing a ML350 from Westmont Mercedes. As always, I had a wonderful experience. Everyone that works there is so knowledgeable. I would highly recommend you checking them out before purchasing from another dealer.

I hate car shopping, so I started my search on the computer. I found a Mercedes online that was exactly what I was looking for. I sent an email, and received a reply from Jose Gomez, inviting me to come by and test drive this auto. He is professional, knowledgeable and very easy to deal with. We made a deal that night, and I was driving my Mercedes the next day. Excellent experience.

I had a truly wonderful experience at Mercedes Benz of Westmont. Louis Scaramuzzo was my sales specialist and he guided me through my lease process and provided not only great customer service but also a memorable experience. I couldn't be happier with my new Mercedes! Thank you again! Definitely will recommend this dealership to all my family and friends.

I purchased an extremely clean and well kept car via the internet from the Mercedes of Westmont team. My Mercedes dealer 45 miles away had the same car at the same price, why did I drive four hours to buy this car? I was treated exceedingly well before, during and after the sale by Mercedes of Westmont. I'm glad I made the drive and honestly I will again not just to purchase but for service as well.

My model/yr of S430 has an issue with rough idling, something that I didn't know was across the model at the time. In short, I expressed my displeasure, and I was told to go (back to the south side) where I came from. Nice. Went there on a recommendation from a friend. Haven't considered returning

Our highest recommendation goes to Earl S., the friendliest sales rep at Mercedes Benz of Westmont. We were so impressed with his customer service that my son and my husband both bought CPOs, and I am currently leasing a 2014 E350, black-on-black. Earl found exactly what we requested and followed-up after each signing, reassuring us that he will remain available for any questions, or concerns. Earl is not only knowledgeable, but he is down-to-earth. Such exceptional customer service before, during, and after the transaction is a rarity!

This was my first purchase of a Mercedes. Westmont Mercedes made that a very pleasant experience. Everyone we dealt with was friendly, knowledgeable, and straightforward. Lou was a wonderful salesperson and took his time explaining the features of the GLK350. We made the drive from the far south suburbs and it was well worth it. Just a great place to do business!

Purchased a used 2001 Corvette from Michael Moran. Noticed some warning lights coming on during the drive home. I called Mike and he immediately arranged for a loaner car. They picked up the Corvette and left me the loaner car to use while they repaired my Corvette. The Corvette was repaired and I am very happy with the quality of the repairs. Thanks to Mike for following through and getting my car back to me as quickly as possible.

Our highest recommendation goes to Earl Sklar, the friendliest sales rep at Mercedes Benz of Westmont. We were so impressed with his customer service that my son and my husband both bought CPOs, and I am currently leasing a 2014 E350, black-on-black. Earl found exactly what we requested and followed-up after each signing, reassuring us that he will remain available for any questions, or concerns. Earl is not only knowledgeable, but he is down-to-earth. Such exceptional customer service before, during, and after the transaction is a rarity!

Prem parikh is one of if not the best customer care manager that I come across since I brought my first Mercedes Benz cls 550, I been to three different dealers but I keep coming back to Mercedes Benz of Westmont because no one makes me feel as special as MBOW, I just recently purchased a 2011 S550 and the first place I took it too was Prem Parikh of MBOW to check everything out since I didn't buy it from MBOW overall a great place to take your vehicle for service

No nonsense, responded promptly to inquiry, negotiated in good faith, and very knowledgeable sales person in Chris Anderson.

Amazing experience! The sales person (Earl) was great. Very straight up, none of your typical car salesperson bs. Didn't play games and gave their best price upfront, which beat out 4 other dealers right off the bet. Huge selection of cars. More than any other dealer. Will definitely go back there, even though it's 45 minutes away!!!

Purchased a new vehicle recently. The staff ( especially salesman Earl) were very friendly, any questions answered right away, always reachable, knowledgeable. Went to the Orland Park first, but would have never done that if had read the reviews :)

Excellent group of polite personnel. They worked with me and with my wife and gave us a very good period of time dealing with showing us the technology aspect of the car. Made sure we got all the information we needed to drive away with confidence and safety.

I bought my brand new GL450 at the end of last month, great deal compare with other dealers. Although others finanlly offer lower price, I still switch to Westmont MB, and proved my choice was right. Enjoy our each week car wash for free and fantastic service from their sales staffs, especially Mr. Earl Sklar, he introduced every functions of the cars in very detail and provide training with patient. The GL450 MB 2014 is definately a wonderful family car worth to keep for long period, I really enjoy it.

Purchased a used Cadillac from MBOW last month. Sal was awesome and answered all my questions with integrity. More and my family drove from Dekalb and was little hesitant but Sal made us feel comfortable and took care off its to the best of his capabilities. Will definitely do business again at this dealer. Thank you.

Was looking to trade in my mustang convertible (third in a row) for something new....looked at a few other convertibles but was advised to just give MB a look by a friend and customer of MB of Westmont.... I checked out the used cars online and decided to give them a look. So glad I did. From the moment I walked in Sam R. and Jim D. couldn't have been more helpful. They showed me several options and were very upfront with what I could afford and their willingness to make it work for me. I was surprised to find I could manage to purchase a MB for darn near the same money as what I had looked at elsewhere. Chris from finance was great to work with as we finalized our purchase and the red roses were a great thank you gift. Follow up calls from Dave Jr and Jim R. really made me feel even better that I walked in to "look" and walked out with a beautiful NEW sexy red C250. Thank you to all involved in making our purchase so exciting. And fun. Now I need to get back there to get more tips on my fun new car !! Highly recommend giving MB a look, you'll be pleasantly surprised at the affordability Westmont provides. Wonder if they give roses when I come in for a car wash ?? Lol.

I couldn't ask for better service and way of purchasing from Mercedes Benz, how intelligent to be hiring a great service man, sales man like Louis Scaramuzzo and the whole team as well. I bought my car a week ago, I am looking forward for what they have to offer next, so enthusiastic.

Was looking to trade in my mustang convertible (third in a row) for something new....looked at a few other convertibles but was advised to just give MB a look by a friend and customer of MB of Westmont.... I checked out the used cars online and decided to give them a look. So glad I did. From the moment I walked in Sam R. and Jim D. couldn't have been more helpful. They showed me several options and were very upfront with what I could afford and their willingness to make it work for me. I was surprised to find I could manage to purchase a MB for darn near the same money as what I had looked at elsewhere. Chris from finance was great to work with as we finalized our purchase and the red roses were a great thank you gift. Follow up calls from Dave Jr and Jim R. really made me feel even better that I walked in to "look" and walked out with a beautiful NEW sexy red C250. Thank you to all involved in making our purchase so exciting. And fun. Now I need to get back there to get more tips on my fun new car !! Highly recommend giving MB a look, you'll be pleasantly surprised at the affordability Westmont provides. Wonder if they give roses when I come in for a car wash ?? Lol.

Was looking to trade in my mustang convertible (third in a row) for something new....looked at a few other convertibles but was advised to just give MB a look by a friend and customer of MB of Westmont.... I checked out the used cars online and decided to give them a look. So glad I did. From the moment I walked in Sam Ramahi and Jim Donahue couldn't have been more helpful. They showed me several options and were very upfront with what I could afford and their willingness to make it work for me. I was surprised to find I could manage to purchase a MB for darn near the same money as what I had looked at elsewhere. Chris from finance was great to work with as we finalized our purchase and the red roses were a great thank you gift. Follow up calls from Dave Jr and Jim Rico really made me feel even better that I walked in to "look" and walked out with a beautiful NEW sexy red C250. Thank you to all involved in making our purchase so exciting. And fun. Now I need to get back there to get more tips on my fun new car !! Highly recommend giving MB a look, you'll be pleasantly surprised at the affordability Westmont provides. Wonder if they give roses when I come in for a car wash ?? Lol.

Best experience I have ever had buying a vehicle! Sal was so helpful and knowledgeable! I felt no pressure at all and was in and out in no time! I will return for our next one and would suggest that you do too! It was well worth the drive of a few hours! Thanks again, Sal!