I would like to thank James Dudczyk and his team for helping me out with a loaner during my Mercedes emergency service. They did whatever it takes to help me out. This is a service you want to have for your car. JAMES DUDCZYK is the best service manager and he is leading a team to success.

Very poor coatumer service

Brought my car in for an issue I was having with the command center and a general service. Was told it was done and that the issue was fixed. Fortunately I got in the car with the service rep before leaving and the issue was not fixed at all. So, I had to leave it there another day. First day driving after It once I get it back and see that the knob on the door showing whether the car is locked or not Is broken off. Thanks a lot! They didn’t address it or fix it.

quick service i was in out of there. Service provider was friendly and professional.

Jim Fico goes above and beyond when it comes to customer service. He went the extra mile to help me get my car safely and quickly - including staying late to secure my car and working with his management team to find a unique solution to make sure I felt safe despite COVID. Thanks, Jim! Highly recommend him if you're looking for a car.

My service advisor James Dudczyk and The service department are TOP NOTCH!! Work is explained and completed when promised - Great Experience all around - I would recommend to all!! 5 stars ⭐️⭐️⭐️⭐️⭐️

Excellent all around. The staff even fixed a slight rattle in the dashboard, a problem that can be notoriously difficult to diagnose sometimes.

Great place . Very wonderfull people....

Brian, the service rep with whom I have dealt for many years, is first rate, personable and knowledgeable person. He knows his business, doesn't "sell" anything unnecessary and stays on top of the entire process for you and your car.. You can't beat him or Westmont Mercedes for the best service around.

Best customer service really helpful thanks to Kimberley and Mohammad Salah for helping me purchase my 2017 mercedes c300

First time going to this dealer with my brother to buy a Mercedes and they got my brother approved for a first time buyer with a low APR I highly recommend this dealer. Excellent customer service and respectful staff. ⭐️⭐️⭐️⭐️⭐️

I drove in to the dealership. Spoke with Brett, one of the service advisors. I told him I had been putting air in my one tire every week. He looked at it and suggested I have the tires specialists check it out. Within one hour, I had a new tire installed. Great service and great advisor.

This is my second Mercedes purchase at Mercedes of Westmont. I was very impressed that my sales rep remembered me from my last visit 3 years ago. He made sure all my needs were met and I was comfortable. This dealership is classy and very customer oriented. I have also used their service department and was beyond satisfied.

I was directed to M/B of Westminster for a replacement item for the passenger side air bag. We set up the appointment I arrived on time, met by your assistance Service Manager filled out the paperwork and in less than hour and one half the was completed. This is one Top M/B dealership!!! I will consider returning for my normal service. A Great Team, professional, Customer orintated all to make up a Great 👍 Experience. Thank you!

MB Westmont has a great team who works around the customer's requests, budgets and schedules and makes it happen. Thoroughly impressed right from the Get-Go by Michael Moran on the sales team. I told him what we were looking for and he did his magic. Thank you. Also- a big shout to Ardit and Mo Salah - for patiently explaining every feature. Appreciate your patience. Last but not the least, James Cheatham- I do need to call out your intervention and that email that you sent that made me come back to Westmont. I appreciate your objective response and you and your team are truly a great frontline to this great brand..

MB Westmont has a great team who works around the customers requests, budgets and schedules and makes it happen. Thoroughly impressed right from the Get-Go by Michael Moran on the sales team. I told him what we were looking for and he did his magic. Thank you. Also- a big shout to Ardit and Mo Salah - for patiently explaining every feature. Appreciate your patience. Last but not the least, James Cheatham- I do need to call out your intervention and that email that you sent that made me come back to Westmont. I appreciate your objective response and you and your team are truly a great frontline to this great brand..

Just completed a long-distance purchase from Mercedes-Benz of Westmont. The process went smoothly and in a timely manner. David Legner was able to answer all my many questions and expedite the entire delivery of my vehicle to North Carolina. Thank you for your professionalism and caring attitude!

The staff specially Pabel Garcia

If you plan to buy Mercedes, buy from Sylvia at this dealership. Great people skills, and the best sales person you will come across. Most of the people at Service are phenomenal but Rob Razik and Lisa are two that stands out even among the best. AND their General manager James Cheatham is the guy to go for if you encounter an issue. He is very humble and ready to listen your concern and have a resolution in favor of you. THE BEST

I was very pleased with the service I received, the ongoing communication from my Customer Care Specialist, Shannon, and each of the service department staff I had contact with, and with the repairs to my vehicle.

Ok.... Downtown Chicago.. Is better

The clients service contact, Brett was super. He reviewed the work order and set up a loaner car. He even accepted a expired coupon.

I was in the market for a new car and I was told to go and visit this dealership because of how amazing they are! I ended up walking out with a brand new car! From the time I walked in there I met Ken K, Tom Fless and Mohammad Salah! These three gentlemen made my experience so simple and easy and they didn’t just want to sell me any car, they actually sat there listened to my needs and found me the right car for me! The finance manager Mohammad made the process so easy and offered me drinks and snacks! He made that dealership my new home!!! I would definitely recommend anyone to walk in and ask for these three gentlemen if you are in the market for a new car!

Great service! Cesar was amazing !

Earl the salesman and Kevin the manager are outstanding. They proved the 4000 mile or 3 month warranty is unbelievable great. A expensive problem that popped up at about 3500 miles was repaired completely.

Westmont Mercedes has always treated me well. 180,000 on my CLS550- and still going. Thank you Shannon! Appreciate the ongoing updates and recommendations throughout the process

I custom-ordered and leased a GLC300 here. My advisor was Sylvia (Sylwia) Dziuba who was extremely responsive and quick in processing everything. From our first phone call, it took me only 2 days to finish the negotiation and submit the custom order (that was partly possible because I have done my research before, and partly because Sylvia was extremely knowledgeable and experienced). In 1 week, I received the production number and every detail. That was late June. The car was built in Germany in late July (finished), which arrived to this dealership in mid August. I picked up the car in late August, so it took only 2 months from the beginning to the end, and Sylvia constantly communicated with me to make sure everything is correct. All other staff I met were professional, friendly, and smooth in processing the transactions too. Very satisfied! Another thing I liked was that the dealership was open to negotiation to reasonable amount unlike some other places. I'm happy that I leased my car here even though I live in Indiana. I'll definitely lease my next Mercedes at Westmont again.

Black People please stay away from this dealership and take your money elsewhere.

Excellent customer service

Best cars.. best dealership.. best customer service

This is my first Mercedes...great sales staff and support. Excellent job all around! Special thanks to Jim Fico for his professionalism and follow-up.

Great 😀.

I just dropped off my CLA for service and had the pleasure of working with Kelli in the service department. I would definitely bring my vehicle back here for future service needs.

MB Westmont has always been top notch! Attentive service personnel and quality work.

This dealership needs to have better sales people, who are honest and stick to their words. Liars in sales team is not going to help dealership. I Bought E350 and GLS 450 here and perhaps will never buy a car from here again. Although it's not the dealership or owner's fault but its the sales people you deal with when buying a car.

Showed up on time and changed the flat tire in 3-5 mins. Super quick and helpful.

I have purchased many vehicles in my life and have had some really good and some horrific experiences. However, on 8/15/2020, I officially had the best car buying experience ever! My salesperson, Sylvia Dziuba, was extremely attentive and actually took the time to listen to me to discover exactly what I was looking for. After a few test drives, I decided that a 2020 GLC was perfect for me. Sylvia immediately went to work to find one with the color combination and the options that I wanted. Sylvia suggested a GLC that was actually on the showroom floor which had everything I wanted and the added bonus of the AMG package. It was absolutely perfect! Sylvia promptly went to bat for me to help me get the best deal possible. Without a lot of back and forth, I was presented with an unbelievable deal and ultimately purchased the perfect vehicle for me and one that I know I will continue to love for years to come. The entire process was quick, stress-free and enjoyable. Sylvia is very knowledgeable about the brand and was more than happy to answer all of my questions. She genuinely cares about each and every one of her customers and strives to provide THE BEST experience possible. Even after the transaction was complete, she called to make sure I was completely happy. Long story short, if you're in the market for a new or pre-owned Mercedes-Benz, go see Sylvia Dziuba!! BIG thanks to Sylvia and everyone I worked with at Mercedes-Benz of Westmont!

Convenient and efficient service, including washing dog slobber off the windows!

I recently purchased a vehicle from Jeff here at MB of Westmont and had a phenomenal experience. Jeff was extremely knowledgeable in all aspects of the vehicle and was very patient while I made my decision. At no point did I feel uncomfortable or pressured during the process which has been the case when visiting other dealerships. I highly recommend visiting Jeff and MB of Westmont when looking for your next vehicle, you will not be disappointed!

Hi everyone Just wanted to share my experience @ Westmont Mercedes Benz each visit I meet an exciting team from the sales rep to the service dept to even the repair people. I enjoy going there you guys are all AWESOME!!!!! Keep up the good work.

Experience is never been good, the customer service for in the service department is inconsistent with the standard set by Mercedes Benz. Service in Westmont turns your experience Into a GEO METRO if you know what I mean. I have come to the conclusion that Autonation of Westmont should shut down and clean house of anyone in the service department that has been there over 15 years how do I know they have been there that long you ask..... because they told me so!!! ....you all are a poor excuse for MB solutions.. Don’t blame CV-19 its always been this way. It’s funny I’m 10 minutes away, and now I have to drive 45 mins to Barrington, at least I can pay a little more and not get treated like a 2nd class citizen. We purchased every Certified vehicle Warrenty available, I was told “ Maybe of you had Purchased your vehicle here, just maybe we could get you a faster solution” well well well the truth prevails....let’s just say... £:;) it’s over WE are not coming back. YOUR SERVICE DEPARTMENT has kicked me out for the last time. Management does absolutely nothing to train their service department to be better.... now you can wait for me to call YOU back, I’ll do like did me for 2+ weeks... It will never happen. Let’s be clear this is to most of the service department service staff ONLY including management.

Very clean, professional and courteous

The service department is very poorly run and provides lousy car maintenance and is over priced, BenzTek in countryside is much better.

Great service. Michael is a great sales rep. Knowledgeable and professional.

Very easy scheduling. Kelli was my service advisor and was great. Car was completed as promised. What more could you ask for?

Very easy scheduling. Kelli was my service advisor and was great. Car was completed as promised. What more could you ask for?

I recently had my MB GLC 300 in for servicing at Westmont Mercedes. As always, the process was great, the service exceptional, the staff very customer focused and service timing very acceptable. I have been going to this dealer for at least 15 years to both buy cars and for servicing. I think they are the best around by all measures. Rob and JD are great. They are friendly, customer focused, communicate well, and are very responsive. I appreciate both of them. I am a loyal customer

It?s great to have the confidence to call pat with a problem and know it going to be handled the way that I expected

My overall experience wasn't a very good one disappointed to be best put . I was being helped by Mr. García but after I submitted the application around 11 in the morning I was told he would contact me if I was approved or not . But , I was never contacted by him at all I had to call him around 6 in the afternoon to find out that I was not approved . In addition to him telling me that, he told me I should've been called by a manager but I was not . I went on to try to get an explanation on why I was declined , I was told that it was because of a my school loan which my payments are 60 - 80 dollars on . And then was told that my payment on my new car would be somewhere in the range of 1,300 to 1,400 which I was completely fine with and would have done a deal if I would've been offered that . It just doesn't add up to me so It left me confused , disappointed and just made me loose some trust in the process . Reached out to General manager James Cheatham and have yet to hear back from him.

My service rep Rob Razik has been the best since I bought my 1st Mercedes...and nothing has changed for that reason alone I rather come to Westmont Mercedes then Fletcher Jones

Buying a car hasn’t been a fun experience for us in the past. With the current used car shortage we had already looked at 3 previous dealers and weren’t sold on the cars we test drove. Dave Legner at Mercedes Benz of Westmont has totally changed the car buying experience for us. He was laid-back, friendly and knowledgeable. He was never pushy and let the car speak for itself. From start to finish he made the buying process easy. He answered all of our questions and never pressured us. He went above and beyond with excellent customer service.

Buying a car isn't typically fun. In fact I dread dealing with dealerships. Mercedes of Westmont was the 4th place we went to look at a car. We worked with Dave Legner. He was laid back, friendly and knowledgeable. I never felt rushed or like he was pushy. He answered questions but mostly let the car speak for itself. From start to finish the buying process was super easy. Dave was accommodating at every step of the process.

Polite employees. Prompt. Clean waiting areas.

I scheduled my vehicle?s first service appointment a while ago and requested a loaner vehicle. After driving about 45 minutes to my appointment the employee started all the paperwork and then took me into another office for my loaner with another employee. He asked for my license, a credit card and proof of insurance to get the loaner vehicle which is normal but then he said I couldn?t get one because I was not 25 years of age. I was confused, when I had my Audi 2 years ago owned by ?Auto Nation? they never gave me an issue about a loaner vehicle. Lexus and Ford have never given me any issues either! That?s something they should tell you upon requesting a loaner vehicle that way you don?t have to go in there and waste your time. The first employee taking care of me stepped into the office and said they couldn?t give me the loaner because of my age and that I should go to an Enterprise a couple miles west to rent a vehicle while mine was getting worked on, I asked if I would get a reimbursement from them if I did that and of course he said no. They estimated 3 days for my car to be in there and I can?t be without a car for that long because of work so I had to take my car back and nothing was done, what a waste of time. On my way home I called another Mercedes Benz dealership to ask them what the loaner policies were and they said ?valid drivers license, proof of insurance, a credit card and 21 years of age?. I asked if they were absolutely sure about the age because of the experience I just had at the Westmont dealership and he replied, ?that?s outrageous I don?t know why they told you 25 years of age was the required age limit, every Mercedes dealership should be 21 years of age?. I will never be back to Mercedes of Westmont again, waste of time and very poor customer service.

Great service center!

This was by far the best experience in a dealership. It was a short visit and the sell rep was the best Earl Thank you and your team so much. Keep up the Excellent work

Cesar Diaz was very professional and courteous. He worked with me to make sure the experience was excellent. I would highly recommend the dealership to others.

Excellent service technician very kind fast service

Brought in my car for oil change. They did not change the oil and charged me for it. RIP OFF !!! WARNING. Go somewhere else.

Easy to make appointment.

Excellent service and great staff. Would recommend to all friends.

Purchased a 2016 Lexus GX460 from Ken the sales manager, began correspondence online at around noon, very little back and forth, agreed to a deal later that day! Went in at around 7 pm, test drove with Jeff and did a walk around, Jeff was a nice guy relaxed and not pushy or aggressive. Long story short, I was in and out in about an hour, great service, everyone at the dealership had a great personality and the experience was fun and to the point. I'd recommend MB Westmont to all of my friends and family in a heartbeat, truly the way car buying should be. Thanks guys we love our new ride.

Staff was nice and Friendly.

Jeff provided the most professional experience I have ever had when purchasing a vehicle. He listened and understood exactly what I was looking for in the car. Thank you

Purchased a 2016 Lexus GX460 from Ken the sales manager, began correspondence online at around noon, very little back and forth, agreed to a deal later that day! Went in at around 7 pm, test drove with Jeff and did a walk around, Jeff was a nice guy relaxed and not pushy or aggressive. Long story short, I was in and out in about an hour, great service, everyone at the dealership had a great personality and the experience was fun and to the point. I'd recommend MB Westmont to all of my friends and family in a heartbeat, truly the way car buying should be. Thanks guys we love our new ride.

Kelly Christensen took care of me as always. Last time I brought the Mercedes E550 in, the bumper was dinged, most likely in the car wash. I brought it to her attention and the dealership repaired it at no cost with no gripes. I also have a Mercedes ML 550 which I service at Westmont Mercedes. I have spent a great deal of money at Westmont Mercedes over the years with typical Mercedes repairs and maintenance that one would expect. It was nice to know that they did not get chintzy when it was their turn to pay the bill. I highly recommend this dealership. They have never overcharged me and are always honest.

Outstanding service and advisors

Excellent sales assistance from Earl Easy to do business with.

Jim Fico and James Cheatham are the best! Great service, easy buying process. It was so good we bought two!

Always a pleasure to drop off my car at Westmont MB. I've never had an issue and love looking at the new cars.

Shannon was very kind and professional She offered a loaner car when I had a time issue. Have enjoyed service at this dealership for many years.

Good services very courtesy clear details, Timing is good ,

Exceptional overall sales experience. The sales reps were personable and knowledgeable. Answered all my sales concerns and was very patient. The finance manager was efficient and I never felt any typical sales pressure. It was a great experience and I would definitely recommend this dealership.

My wife and I had an amazing experience from start to finish with Mercedes-Benz of Westmont Autonation. We worked with Kimberly who helped us find our dream car, and made the entire car buying process straight forward, easy, and most importantly fun! Kimberly was knowledgeable of the vehicles, asked great questions as to what we were looking for in a vehicle, and ultimately was a straight forward negotiator. We really felt like she was on our team during our car purchase, and we couldn’t be happier! Even though we live downtown, and Westmont is a bit of a treck, we plan to do all our service there moving forward. We really enjoyed the staff and team, and are excited to be a new part of the Mercedes family :)

on time, quality service, explained what they found and corrected, gave the vehicle a nice wash too!

Great customer service! Car was cleaned inside and out when picked up. 5-Star all the way! Thanks Brad and Mercedes team!

Service advisor Brian Reed was terrific

Excellent and professional service, Cesar at service was very helpful and knowledgeable as always, my service was done exactly in the time that they told me it would take, keep up the great job guys!

By chance walked in to look for a new car and drove out in a new Mercedes. No pressure. Questions answered. Just a great experience.

Brian was incredible, this is the man that should be the General Manager. One of a kind. Mercedes Benz is very lucky to have you my friend. Keep up the good work.

I just left this dealership after a simple oil change.... TERRIBLE service! Not welcoming nor friendly at all. I'm only giving them 2 stars because I thought the price was reasonable. The agent I worked with was not personable at all. quick, short answers, did not go over anything when the service was completed, he just asked me to "insert card" in the machine.

We buy cars every two years we never had this bad experience like Mercedes Benz dealer In Westmont IL. The financial guy his crooked and mean ! I don’t recommend this Dealer.

Very bad experience with the financial guy, very very crooked !! 😡😡😡😡😡😡 I don’t not recommend this dealer!

Have bought from this dealer for years. Salespeople are top notch. Repairs are few, so I have never had a real problem. Regular maintenance is exceptional. Loaners are always available, when appointments are made. Service staff are knowledgeable and helpful.

Great Customer Service and quick process!!!

I had an unexpected problem with my vehicle and immediately reached out to my Sales Representative Sylvia D. She was very responsive and had the service team contact me directly. Kelli was a great help ensuring my vehicle was serviced.

I worked with Dave Legner to acquire a 4X4 Sprinter van. He was a consummate professional. Highly recommend.

Every time I visit this location for service, the employees are always courteous and helpful. The facility is always clean and as soon as you drive in, there is always someone there to meet and greet you! I love this place!

We booked our appointment with Service Advisor, Brett, and we had a great experience . Our ML was serviced promptly and competently. Highly recommend this dealership and specifically Brett for all your maintenance needs. Request a loaner vehicle, and he will have it waiting for you.

Cesar is the best! Great service every time! Thank you!!!!!!

Very easy scheduling. Kelli was my service advisor and was great. Car was completed as promised. What more could you ask for?

We had a great experience at Mercedes-Benz of Westmont. I called from out of state for a car they posted recently and Sylvia Dziuba was the salesperson who made the process easy regardless of us being in different states. She helped me to get an approval within a few minutes. Then I booked a flight to Chicago, IL and she even came to pick me up at the airport. Once we came to their dealership, the car was as described and in great condition. They got me 2.99% APR, which I thought was great but when we got to their dealership, Mohamad Salah, from their finance department got us even better deal; 1.99% APR. Isn’t that amazing?! I definitely recommend this dealership to anyone to check them out. They have a great team who will put a smile on your face. Thanks Mercedes-Benz of Westmont for your great service! We are looking forward working with you all in the future

Brought in a spotless car, got back a dirty one. Cashier bothered to handle payment for 3500.00 dollar repair order. Waited twenty minutes for car to be pulled around up front. Mechanics appeared to do solid job. Sorry to have bothered the service staff!

From the service call to picking up my Mercedes, I was very satisfied with the representative, Kelli, who you would have believed was a friend. Kelli was very personable and well knowledgeable. I was confidant with everything she recommended and once again, my car rides like a dream! Thank you, Kelli.

My service experience was 5 star due in large part to service writer Brian Reed, and technician Gary Altman.

Shannon went above and beyond the call of duty she found something I didn?t know about brought it to my attention and then took care of it it?s great to have service advisor to go beyond your expectations

Service is absolutely the best. Working with Brian makes the whole process easy and painless.

Very Pleased with service from Brian, Hose, young man in rental car can't remember his name but all it's always good with the team i just mention.

Brian Reid is the best CS rep ever in my 45 years experience with German autos!

Felt like dealership wanted my business to a point to get the money and after not provide any support once purchased. During paperwork signing, it would have been nice if salesperson would have informed us that mercedes has different packages to choose from for maintenance for review prior to signing so we could have had time to think about what we wanted to purchase, ended up choosing no extra options because felt rushed.

Brian of MB Westmont never dissapoints. he gives you honest advice and makes certain the complete job gets done every visit.

I had a great experience. I went to the dealership knowing exactly what I was looking for and on a very tight time schedule. Kim helped me right away, listened to me, and we were able to get the deal done in less than an hour. I recommend checking this dealership out to anyone in the market for a nice used vehicle.

Great experience! Dave Legner found me a great car for my lifestyle. Easy process to get approved for finance options and they provided me a great rate. Everyone I spoke with or worked with were very friendly and accommodating. A+++

This was my last visit to this dealership, after contact with very rude lady at the part department.

I recently brought my car in with a quirky problem. As usual, James D stepped in and resolved all issues. I look at James as the very positive face of this dealership.

Brian Reed was my service advisor and, as always, is very professional and gives the BEST service. I would highly recommend Brian and Mercedes Service. They were running a discount which was really appreciated.

I’ve been using Westmont for some time now. They are alway fair never tried to do more than what was needed with service with my MercedesBnz. I most recently was working with Cezar in the service department. All reps are good but I recommend him. He is one of the few honest people in the auto care industry.

The Mercedes-Benz of Westmont has serviced my cars for 16 years. In All this time, I have been impressed with the professionalism of my service representative, Rob Razik. Recommendations have been made, loaner cars available, repairs flawless, and the car cleaned inside and out. I’m a loyal supporter and would encourage any reader to entrust their service to this reputable and trustworthy dealership.

Kelli did an excellent job of getting my car taken care of and returned back to me.. The follow through on Caesar was lacking and this isn?t the first time he hasn?t done everything that was asked by us.

I recently purchased a previously owned vehicle from this dealership and it was a great experience. Earl S was my sales associate, and you can tell he loves his job and cares about his customers. The car I purchased was priced well and he was still able to accommodate all of my requests with the details. I’ve heard of people buying cars from the same person repeatedly but have never done that myself. I can definitely see coming back here in the future and working with Earl again. This is a trustworthy business that takes pride in their sales and service.

Professional service. Responsive. Completed maintenance tasks effectively.

This service department was courteous, efficient, and thorough. They were very upfront with the cost of the service, and what further repairs would cost. I got a loaner which was clean. My experience was pleasant, and I would go back to that dealership for service.

I never have any complaints with the staff here at Westmont, and it’s the only Benz dealer that I will forever go to. Brian took good care of me at the service department. Thank you for providing great customer service !

Service is always fantastic!

Great people Great service

Brought vehicle in for 1 year /3000 mile service. The only service performed was synthetic oil change /filter change, but somehow that cost in excess of $300. The car was also ‘sanitized’ , without my consent, and the chemicals used damaged the lenses of my glasses which were laying in the console. When I spoke to a manager about the damage, I was assured they would ‘get back to me in a few minutes’. Never happened, and subsequent calls went to voicemail and were not returned.

Brought vehicle in for 1 year /3000 mile service. The only service performed was synthetic oil change /filter change, but somehow that cost in excess of $300. The car was also ?sanitized? , without my consent, and the chemicals used damaged the lenses of my glasses which were laying in the console. When I spoke to a manager about the damage, I was assured they would ?get back to me in a few minutes?. Never happened, and subsequent calls went to voicemail and were not returned.

Prompt....did the correct job....spotless car wash to boot. !!!

I went there to get my car serviced and reserved a loaner car. I got there for my appointment and they did not have one available. The appointment was going to take 2 hours so my husband drove to pick me up.

I would have to give Mercedes Benz of Westmont, IL a ten-star positive review. The customer care manager, Brett Nordmeyer and his incredible team of service professional. Help me to solve a rather complicated problem with the Mercedes Pro Connect feature of the radio and navigation system. The service and communication and the end results of everything working as it should could not have been better. For me no two ways about it. Buy here! Get your vehicle serviced here! I can’t thank Brett and his team enough.

I was in yesterday my service advisor was JD GE was very professional and friendly, I was in and out in no time. My car was clean when I picked it up. JD demeanor, and overall professionalism is one reason I’ll definitely schedule my next service at Westmont Mercedes-Benz.

I would have to give Mercedes Benz of Westmont, IL a ten-star positive review. The customer care manager, Brett Nordmeyer and his incredible team of service professional. Help me to solve a rather complicated problem with the Mercedes Pro Connect feature of the radio and navigation system. The service and communication and the end results of everything working as it should could not have been better. For me no two ways about it. Buy here! Get your vehicle serviced here! I can’t thank Brett and his team enough.

My service experience was excellent. Convenient appointment time. Addressed maintenance and returned my car clean.

Clean, friendly, efficient experience.

Nice and helpful sales representatives.

Quick service. Applied a better coupon than the one I had.

This is my first time having my 2014 GL 450 serviced at Westmont Mercedes, which required extensive repairs. My customer care manager, Ms. Shannon Patt and techniciann Ricky were ABSOLUTELY PHENOMENAL and provided me with excellent service from beginning to end. I strongly recommend Westmont and will be purchasing my next Mercedes-Benz here. Great service creates customer loyalty...

Thank you Brian Reed for last week's car service which was a minor repair! I was in at 700 and out in 30 minutes! I was so satisfied that I made another appointment for my Mother's car to be serviced next week! See you next week Brian!

On my last visit at this location I had an amazing experience! The guy who helped me, Cesar Diaz, was probably the most knowledgeable, professional and nicest person I spoke with. I don't know much about cars, but he took the time and explained very well, so I can understand, what my car needs and why. Now I have even more trust in them and besides that, their service is always at the highest level!

Kelli was so helpful and really helped me out with a loaner car.

As I have stated before, Brian Reed is an excellent service advisor. Always very helpful, recommending exactly what is needed to maintain my vehicle, including things I may not have thought of myself. My vehicle is low-mileage but old, and I'm treated as if I drive a new Maybach. Brian deserves a big fat raise!

My ML was brought in for an interior trim issue (peeling paint on the steering wheel, trim buttons and radio buttons). Unfortunately (although it is a CPO vehicle) the dealer and corporate couldn’t do anything because it was cosmetic damage beyond 50K mileage I’ve previously owned 8 Mercedes and none have experienced this interior paint peeling issue as does this 2015 ML . However after a thorough inspection of the vehicle, the dealership found some issues previously caused at two prior services from different dealers. Westmont worked with me, and the two other dealers to have these items repaired at no cost to me. Shannon Pat and Chris (service mgr) were very diligent in working to have these issues resolved and kept me informed every step of the way.

Rob Razik was highly professional and helpful the work was done on time

I was very happy and satisfied with the service and want to thank all involved with the care of my car especially KELLI who is the best

Deal went very smoothly. It took less than 2 hours to make the deal.

The experience was great. I was a little disappointed when I picked up my car that the additional information about my vehicle wasn’t on my paperwork. However, I asked about it and it was added, so I guess all ended well.

If I could, I would give them 0 stars. Its sad how terrible the service department is. Nobody check on their service advisers, they dont call their customers back. I bout a new G wagon and i have been taking my car to the service multiple times for the same problem and they cant fix it. I keep calling to make an appointment with my service advisor they just transfer me to voicemail. Ive left voicemails its been 3 weeks nobody called me back. Ive been calling again they transfer you to other advisors and again its only to leave a voicemail. My car left the service over a month ago, im still driving it with the issue that they didnt fix. I cant even get my car fixed nobody want to talk to you. I have yet to meet a professional service advisor at this location. If you are looking to buy a Mercedes, I highly suggest to go to another dealer. This is my second mercedes from here and it’s terrible service

Rob Rezak, my service coordinator explains everything in detail and has the vehicle ready as promised. Wonderful to work with!

Westmont Mercedes always give me a great service at a very reasonable price. Just had four tires replaced. Substantial discount. Kelli Christensen is a outstanding service advisor. I always use her. Highly recommended.

Very accommodating and professional service. Hassle free meeting and completed in a timely manner. I will definitely have my car serviced here again.

Excellent job.

Came in on a Saturday with 2 hours notice. I got a little frustrated with a ford dealer and his pricing. Decided on a Mercedes Sprinter instead. I spoke with David, he understood my needs and wants and found me the vehicle I wanted at a fair price. Everything went quite smooth. I think all in it took just under 3 hours to inspect the vehicle, fill out credit app, sign contract get my keys and then wave bye to Dave from my new vehicle. He has already followed up with me twice to confirm that I was in fact thoroughly satisfied with the vehicle and the process. Thank you Westmont Mercedes-Benz. 1st class dealership and employees. The Best honestly

My experience with both the sales staff and service department at Mercedes of Westmont has been top notch. We have purchased vehicles from other premium brand dealerships in the area over the years -- two BMWs and two Lexus's (Lexi?) -- but Mercedes of Westmont has been the easiest to work with. I ordered a GLE 450 back in December to replace a GLC leased through the same dealership three years earlier. My wife and I wanted a larger vehicle as our kids have moved out of state and we make frequent road trips to visit (and will again once conditions permit). Based on previous experience I allowed plenty of time for the build, but delivery was delayed for over a month through no fault of the dealership due to COVID-19 shutdown at the Alabama plant. Sylvia at Mercedes of Westmont was great to work with negotiating the order last December and kept me informed of scheduling delays throughout the process. Mercedes offered to extend my existing lease, but the new car arrived just in time on the last day of my current contract. Taking delivery during a shutdown with everyone wearing masks and social distancing was surreal, but went smoothly and I felt completely safe during the process.

Had auxiliary battery replaced. They handled it quick and easy and professionally.

I have been a customer of Mercedes Benz of Westmont for the past 18 years. 4 automobiles later the service has always been consistent and the quality has only improved. The staff are always polite and willing to answer questions or assist with whatever.

Good service great sales people, made buying the car simple!

Very positive experience here. Customer service and promptness was excellent. The no haggle price made it easy. Excellent quality of product and transparency of sellers.

Drove 3 hours to look at a used car for my daughter who just graduated and finished her time in the Army. After test driving the car, we went to park it in the same spot and was accosted by the manager. He was extremely rude and asked us who gave us permission to drive the car as every car had to be parked facing the road. I don’t know if he singled us out for us not being Caucasian or was thinking that we could not afford anything in his lot. News flash, we are fortunate enough to be able to purchase anything in the lot without financing. I would suggest that all of us who do not look like they were born at the Mercedes factory boycott this dealership. Our money is the same color as anyone else’s. Never been so insulted at a dealership in my life.

Service was prompt and staff very helpful Enjoyed working with Shannon

Outstanding service during these difficult times. Had a tire issue that was immediately resolved. Friendly, knowledgeable staff that exceeded my expectations when businesses are either closed or operating with greatly reduced staff.

Great service great people Mercedes Benz the best thanks see you soon

Excellent service. Been with you since 1985 ( Laurel Motors). Rob Razik is an assett to your company. I trust him fully.

Visit this dealer for routine maintenance on my C300. Customer Service personnel always polite, professional and attentive. Everything handled efficiently and on time. The buying experience at MB of Westmont is as acceptable as such a process can be. No pressure to buy, no push to up sell and reasonably negotiate.

Very willing to get my car in for service under these trying times

Bought a lovely GLB SUV this weekend from Jim and it was a great experience! He handled all my questions, treated me with respect, and even got me better financing than my credit union offered. He was a delight to work with. Thank you!

Had to take my Mercedes in on a recall plus some minor service. Shannon Patt was my Service Advisor at Westmont Mercedes. You couldn't ask for more friendly and professional support from her. Service was completed and left very satisfied.

Great deals just like all dealerships

MB picked up my car for servicing. No contact, exactly what we need in these challenging times to keep up safe. Excellent service!

I absolutely feel safe going to Westmont Mercedes for sales or service

Excellent service!

Great as expected.

Tom Flessor is the best is Consummate professional always available because above and beyond I don’t hesitate to refer them to friends and family

This Place has the WORST CUSTOMER SERVICE EVER !!!!!!. Called 8 times Left 2 Messages and Still No return Call.

Shannon was great from the moment I drove in. I was informed throughout the entire process.

Good service, helpful staff in service department.

Can’t believe they wanted $189.95 to pop out my radio to get the serial number to to look up the code for my radio? It probably takes 5 minutes.

My routine service appointment turned into quite an adventure. several items were found. most wee covered by my extended warranty. I was very satisfied with my service.

Shannon my service expert did an amazing job, a pleasure to deal with.

Shannon was terrific on the phone, very helpful and professional. The service was so smooth.

Best experience ever at this Westmont mercedes dealership. Thanks Earl for making every step simple, painless and respectful.

I am a Costomer of this dealership more than 25years and never had bad experience

You guys like always , the best !

Bryan was very good as to keeping me up on what needed to be done to my car

Was surprised that they were open with everything going on with the madness in the world was very appreciative service was great my repair man was extremely friendly. I pray for all of them there for being there in this time of epidemic

I’m giving Mercedes a 4.5 star. I bought my CLA 250 from another dealer... it needed a few things done, My sunroof was of track, and my check engine light was on. I bought a extended warranty with the vehicle, so I took it over to Westmont of Mercedes. They got me in within a week. I got there 7:30 in the morning, I was out by 8:00am. They looked up my vehicle information, Thank God I still was covered by Mercedes warranty! Ryle was the intake guy, he took my keys, walked me over to get a loaner car, and I was out the door! They kept the car for 4 days, Ryle called every day to update me. Pick my car up and they did everything they I needed done! Only issue was no one went over what they did, I walk through of what was done would have been nice.

Shannon Patt was the absolute best! Top notch service from beginning to end!!!!

Best car buying experience EVER, thanks to Kim Avino! Very knowledgeable, extremely helpful, went out of her way to provide the best value and make the whole experience smooth and pleasant. She is the complete opposite of any negative connotations one might have with a car buying experience. Thanks again, Kim!

Service was as prompt as possible. Car was kept overnight to get the required tires. A new loaner was supplied. But the car reeked of cigar order making me nauseous by the time I reached my house, only about 15 minutes away. I did not use the car for anything, just to return to the dealer. I complained to the service advisor who said they have an overnight fumigation process to clear the odor. He did not know if it had been attempted on that car. In the last few years I have had several loaners. This is the first time I have encountered this problem. I am allergic to cigar and cigarette smoke.

Highly recommend this dealership. The service department is very professional with a personal touch. The Manager, James, is always a pleasure to work with. Thank you.

It was great, especially considering the circumstances

From the service person, customer service representatives and the staff delivering the car to me, there was great service.

Great dealership! Very easy to deal with, and I got a great deal on a new lease with no haggling. I highly recommend them.

Great experience Trusted dealership with great people I have bought more than one vehicle from them over the years

My husband and I have always taken our car here for service . Our personal service guy Brian R. is awesome and he and the staff always take very good care of us and our car. We highly recommend this location .

Recently I was taken care of by Patt Shannon and the Mercedes Team at Westmont with a high level of courtesy and respect. Patt was friendly and treated me like family Great facility and as always world class experience Excellent job all around Sal Capra

Cashier was not too friendly at all. Did not greet me and barley spoke a word to me. My service advisor "Brad"was Great! Friendly and very professional. Top of line service provided by Brad.

Great service and done promptly..Wonderful professional service from the advisor and the gentleman who processed the loaner.

My husband and I had a very easy and positive car buying experience experience this past weekend. Jeffrey Lambert in sales was very friendly, informative and not pushy at all. The finance department was great and was quick. I strongly recommend this dealer. You won’t be disappointed.

Always the BEST experience buying a car at AutoNation Mercedes-Benz!

Rob my service specialist was great. He was prompt, kind a courtesy.

Service advisor Mr. Brian Reed was very customer friendly and took care of the entire process in a very professional way.

My car would not start after a lengthy period in cold weather. I called Mbrace , explained the problem and they had a service rep contact me. Everything was done promptly and the service rep brought a replacement battery with him in case the jump would not work. Fortunately it did, and my issue was easily resolved.

Doing business with Westmont Mercedes for more than 20 years. Always receive excellent and courteous service. Sales and service staff very professional.

in the evening they said one price and then in the morning another 👎🏼 -5⭐️

Great experience all-around. Worked with me on price and Kim, our sales gal was awesome. Would definitely recommend this dealership and Kim!

Great dealership and sales by Kim. Having a couple electronics issues with new car which is a bit disheartening, but dealing with our local dealership since we purchased out of state.

Prompt. Service. Very courteous. Meticulous work Very experienced technicians

Shannon Patt was very accommodating and made the overall experience a pleasure. James Dudczyk was also very accommodating in my tire purchase.

My radio kept "blacking" out and resetting itself every 6 minutes or so on Tuesday. So, I brought the car on Wed. - without an appointment - because I thought it might be the battery. I did not see my usual representative. The person who did take care of me quoted the price to look t the car BEFORE she even checked to see if the problem was covered. Then she seemed miffed that I wanted to wait for the repair (update the computer.) My usual representative checked on me twice and was cordial. The one who was dealing with my repair only warmed up after she saw him visiting with me. It took 2 tried to get the software updated. Then, the rep. said that they "reset" all my "stuff" to my origina settings. Not true. I had to pair my phine again, find the satellite radio setting. . Reprogram the channels. Ugg.

Mr Brown was very Pleasant good attitude specially seem customer in the morning 7:30 am Mr R .Brown explains what needed for service ,he wasn?t trying to rush you out ,(So our baby had to stay over until Monday mean ML350) Also Mr John very pleasant too meet who served me with the rental SUV ,It was Ready Tank full ,R Brown help me out great service Thank you very much , please keep up the great work ! Westmont dealerships very clean on rent service the vehicle was ready full tank gas ,( not like other dealerships no gas )we smile had a nice was ready enjoy

Great service and follow through. I brought car in mid Saturday morning due to engine warning light. Pat, the service representative, arranged loaner car and kept me advised throughout.

I had a loaner car SUV, which I had requested because the c class cars are lower and I have lower back problems. It was nice to experience possibly my next car. My 2013 ML350 is doing well and I have not had any problems. My second warranty is up but I will continue with the Recommeded services. It was in for a “B” service. I’m hoping my car will last at least another 5 years🙋🏻‍♀️It was done as promised but I had to leave overnight. Thank you Mercedes Benz of Westmont, IL.

Brilliant service! Had an amazing experience overall working with James Dudczyk and Brian Reed. The service and attention to detail is unparalleled. You genuinely deserve the great reputation you have.

We were promised that the credit card charges would be reversed by the Customer Care Manager however when time came, everyone went back on their words and we were not refunded a over $ 2000.00 that was promised to us. I wouldnt recommend doing business and/or repairs for your Mercedes Benz at this location. .These are not people of honor!!! I am forced to take legal action to procure my money and I would appreciate if anyone from Mercedes Benz headquarters or AutoNation can help resolve this issue !!

Service Advisor Brian is the best. MB of Westmont is such a great place with great energy. I would recommend that location to anyone. EVEN IF YOU LIVE IN THE AURORA/NAPERVILLE area. Naperville MB location is terrible and they have serious integy issues. LOVE LOVE LOVE LOVE WESTMONT. 🙏🏽

Took my truck in for a recall. Took 3 hours. Never did a complimentary courtesy inspection check. A tire bolt was missing after service. Piss poor service! Turns out that the bolts are in short supply. So they robbed me for their inconvenience!

During my most recent visit, Shannon Patt, another one of MB of Westmont?s finest Service Rep ( Brian is my usual go to person) provided great customer service without missing a beat. I appreciate the entire staff from the young men who open the car door upon my arrival. Down to the cashier. Yes I said cashier, because I trust their work. THANK YOU from Yvette Ross

The Service advisor was very good. She is very attentive and very helpful.

Tom Flessor is a great customer service/salesman! I have dealt with Tom for over 15 years and referred several clients to him. All of us agree that he is a consummate customer service person!!

This is the second Mercedes Benz GLE350 that my wife and I bought from MB of Westmont. We first met Earl Sklar in 2017 when we bought our first GLE350. We told him exactly what we wanted, color and features that we wanted and he delivered . When we bought our 2020 GLE350 we went right to Earl and once again he came through without trying to stick us with features that we did not need. We spent no more that about an hour and a half and left with our new car. Thanks Earl, thanks Mb of Westmont.

Great service prompt My service representative understood my needs and got a loaner vehicle for me to use Car was done at time expected great experience thank you again

On March 3rd, 2020 at approximately 5:45 pm in the evening, I visited the Westmont facility, specifically the service center because my check coolant level light came on, and I needed to fill the reservoir. What I received was not service, but blatant disregard and disrespect. When I drove up, I was greeted by a young man, who filled the coolant and window wiper fluid levels. As I began to drive, the check coolant level popped back on so I pulled over and went back in. I explained to the young lady behind the counter the situation ;she immediately turned to the Service Advisor, Caesar to explain the situation, who was standing right there, The first thing he said was try to find the technician because, because he wasn’t the one who dealt with me. The young lady went to try and find the young man , but couldn’t and turned to Caesar, who reluctantly, stepped over to me. The first thing out of his mouth was that I needed to do a diagnostic because something else was wrong, and I responded no. He immediately turned and left, and I was left there standing there without any explanation or reasoning. Then, the young lady behind the desk sensed the awkwardness and suggested that maybe my hose was leaking or something else was wrong. When, I asked for the Advisor’s name, I was told that the reason why he was so abrupt was because he was with a client. She then became dismissive after I refused to make an appointment. The sad thing was if he had taken the time to look at my vehicle, he would of noticed that the young man, who topped off the fluids, did not screw the cap tight enough. I figured this out once I got home and screwed the cap on myself. I have never treated with such a lack of disrespect or been treated in such a dismissive manner in my life. All because I did not want to make an appointment, when all it took would of been a glance to correct the mistake. This was horrible Customer Service. I will never visit this facility again.

Took my ML 350 in for a coolant light that came on the wonderful man and the service center took care of me as they always do Rob is the best........In this type of Business no one ever talks about the good they always talk about the bad when it comes to a review. But I must say the experience that I had on the showroom floor was one of the most disrespectful encounters I’ve ever had I am a young 35-year-old woman came in On my day off and jeans and my hair up and a bun. The sales woman Sylvia was kind enough to show me the inventory that she had on hand as far as used and new I had to step away for a moment to go to service to get my vehicle I pulled my vehicle around came back into the show room Sylvia was assisting another customer I didn’t dare to interrupt I just simply waited around was looking at vehicles got into one when I heard Sylvia ask this older white man Sitting at a desk with another lady look to be Hispanic Sylvia asked him whatever his name was can you give me a hand I have a customer looking at some inventory he simply said he has an appointment but who did he need to assist she pointed to me as I said in the vehicle not even 50 feet away and he says absolutely not I will not help her First of all I am a customer how in the hell do you get to pick and choose who you would like to help and why would you place a stereotype on me I think this is totally wrong and I’m very upset if I knew your name I would totally blast you you don’t belong in customer service you are not customer skilled I told Sylvia thank you for your time I understand you’re busy she gave me her business card and I walked out of there Very upset jumped into my ML 350 and burn rubber going out of there than I thought to myself why would I ever allow someone like this to get me so upset maybe this is why you guys don’t have a ton of great reviews this man needs to be reprimanded he needs to be talked to and more importantly he needs to learn how to handle customer service

Chris the salesman I worked with was great and very helpful. Dealership was an overall positive experience.

Earl Sklar and Cesar, service, are about the best that Mercedes can get. They are very very lucky tp have both of these men in their employ!

Great white glove service on new tires Quick installation.

Great experience. I can not recall if I ever bought a car smoother. Sylwia Dziuba went above and beyond any customer services and made this purchase unforgettable. Paperwork was prepared upon my arrival, and the car was in the separate garage, clean and ready for my inspection.

Shannon was great in service. The lane was busy on a Saturday morning. She saw me come in, took my key, and took care of everything!

I'm very disappointed !!! The manager and the financial department is worst! I don't recommend this place.

Oh man what to say, the worst dealership I ever visited in my life. So far I purchased 10 cars from different dealers. My experience with this Westmont MB Autonation dealer was painful. I read some good reveiw on the sales man James Bloom and wanted to buy car locally working with him. He was nice to me. However, Ken Krzak - the manager, has been such an arrongant and an ignorant person, he would not reply questions straight, everytime the answers will be in bits and pieces, even after 10 emails back and forth plus one visit, he continue to hide the figures, tricked the sales man, wasted whole lot of time. May be he thought it would be easy to fool someone on buying a car by misleading them. A simple question like provinding break down of lease line items - has resulted in 10 emails with no clear numbers. How in the world this guy is a manager? The Autonation should think about this guy's poor performance as a manager. Hire someone better who value the customers, you can't cheat now a days. Its all open. Autonation is built on openess and transperancy, this type of person should be held accountable , who does not value customer's time.If it continues like this people would rather prefer to go to local mom & pop dealers, it has to come down one day!! Thanks to internet!!

Great service . Purchased and leased many cars . Brian in service is great and Tom Flessor is our salesman . Both are fabulous

Kelly very prompt and personable! Love that there are women service agents.

Earl and the rest of the team at Westmont have been great to work with! Thank you all for a great experience!

This was my first appointment for service since purchasing our 400 GLE SUV and I think the service department did a great job.

Great experience all around Sales and the follow up was perfect. Good deal and no pressure selling

The service and maintenance crew were very courteous. It was explained to me what had to be done and approximately how it would take and if I needed a loaner. I would recommend this dealer to anyone. The service was excellent. Thank you.

Kelli was great in expediting my service while I waited

Very nice people

Excellent service, great location, good facilities

The customer service at this dealership is what keeps me coming back to this location- from the sales team to the service team to the detail and porter staff. I had purchased an A220 last year after turning in my C-Class lease and ultimately that model was not a good match for me. I reached out to the dealership and they paired me with Tom and Sylvia re: the concerns. They were AMAZING. Their concern for my experience, my time and getting it right this time around was truly appreciated. I was able to get back into a C-Class and can't help smiling every time I drive it. I've been in customer service for over 20 years and Tom and Sylvia truly represent a luxury customer experience.

The customer service at this dealership is what keeps me coming back to this location- from the sales team to the service team to the detail and porter staff. After a hiccup in leasing a vehicle that ultimately didn't fit my needs, I was paired with Tom and Sylvia-who are AMAZING. Their concern for my experience and my time was much appreciated. I've been in customer service for over 20 years and Tom and Sylvia truly represent a luxury customer experience. I also have to give a shout out to Earl on the sales team who I've worked with before and is also top-notch.

I bought this vehicle on-line, sight unseen, from David Legner whom I?d never met. Dave and I spoke on the phone for a week before we even talked price. He is a very affable guy, full of stories and information. We agreed on a price, and I flew out toChicago to get the van. It was the most unusual car buying experience I?ve ever had, and the most enjoyable. I made a new friend in Dave and that was a bonus!

Jeff Lambert was very nice and knowledgeable at Westmont...😊 Thank you! I went to the Naperville location where I live on MLK day and NO ONE spoke to me !!! It was rude and Ridiculous! What happen to Customer Service ☹️

Jeff Lambert was very nice and knowledgeable at Westmont...? Thank you! I went to the Naperville location where I live on MLK day and NO ONE spoke to me !!! It was rude and Ridiculous! What happen to Customer Service ??

Facility not customer friendly. No accommodations for people waiting for cars being serviced. Advisor promised vehicle to be done in a half hour. Repair took over an hour. A

Wonderful experience as always. Love working with Brian.

Kelly was my advisor and helped me through the process of deciding which repairs were needed versus in a few months .

Best service facility & employees! Highly professional!

Amazing customer experience. Just bought my GLC 300 from Slyvia, she's great and the whole team is great. First class treatment the whole way, would definitely recommend the team at Mercedes-Benz Westmont.

Great Service!!! Very satisfied with the process and customer service. Highly recommended.

Jim F and Mo' S are cool. They will make sure you get the best product.

The manager on duty on Saturday February 8, 2020 showed great leadership skills he took the initiative to go over and beyond his job duties by assisting me with installing my license plates which had fallen off.

Spent a few days test driving several cars, we had done research on Carfax for the previous few weeks and wanted to try a few of the cars that made our final list. They knew that and we test drove the GLA and we both liked it. We actually did a good job in our research because we like all the cars we test drove. We went with the GLA because it was higher end than the competition at the same price and over 20% lower in price with the other luxury care we tested. We made up our mind early so we still had money transferring from our brokerage accounts, it was nice they use a credit card to make up the difference between what we already had in our checking account.

Over the years, I have always worked with Rob Razik for all my car service needs. Rob is a very professional in what he does, and demonstrate high level of knowledge and experience in what he does. He’s also very informative. It's always an A++ service! I'd always go back to him for my service work on vehicles.

Very professional and friendly staff, clean place, very competitive prices, and fresh coffee, we definitely would like to go back there sometimes in the near future,

My service experience was problem free. The service consultant was friendly and knowledgeable. My car was ready as promised, and looking great!

It was a bit disappointing that no one made an effort to explain the work done on my car when I came to pick up the vehicle. I got home and started reading the invoice and had increased feelings of anxiety from what I read due to the lack of explaining from the dealership. Not the way to do business!!! Every customer should have someone talk with them when picking up their vehicle from a dealer! The cashier could only say, ?I don?t know a lot I just only been here a few months.? Making no effort to call a service person when asked questions!

the best service. excellant people to work with. no questions unanswered.

Had air suspension issues. Chris was extremely helpful and accommodating! After a speedy repair and two great porters I got my car back all shiny and clean. While waiting just being a on looker I was approached by three different very happy and helpful salespeople. I will definitely purchase my next GLS from this location.

We have purchased our cars at Laurel since 1985 and have our cars serviced exclusively because of the outstanding professional staff. We just purchased a new C 300 and attribute our purchase to staff specifically Brian Reed the best service rep anywhere, Lisa in service, Kathy Sturm and our longtime sales rep Tom Flessor. All around A plus.

Your quite welcome

Brian in service was fantastic. Best customer service I have had.

The salesperson my dad and I had was very friendly and made the whole process easier. The car came from a trust worthy dealership. I am satisfied:)

Kelli C in Service was fantastic. She was knowledgeable and friendly.

I had a very positive experience in buying a car from Mercedes Benz of Westmont. Their sales specialist Kim Avino were very helpful to me and my daughter in getting her first car. We were so happy with the service and professional courtesy we received from this dealership. Thank you so much.

recall on my e350 for steering bolts. also gave me a loaner for free

My experience would’ve been horrible if I hadn’t met Sylwia. She’s a great salesperson and helped me locate the car I wanted and was able to get me a great deal. For a few months the car I was looking for was not available however Sylwia took down my info and called me right away when she got one. She then made it extremely easily to finalize my deal! Financing with Moe was quick, efficient, and thorough. He made sure to go over everything. The orientation to the car by the gentleman was also super helpful! It was a pleasant experience!

I could not be more happy with Mercedes-Benz of Westmont! This is all thanks to Chris S. in service. I usually go to the Mercedes-Benz in Naperville, but I went in a few month back with an appointment for an issue with my trunk. The guy that assisted me (at the Naperville location) basically dismissed my concerns and told me to come back the exact moment I encountered the same issue. I do not have the flexibility or time to do that. I gave up and had made up my mind to go back to Infiniti and planned to get rid of my Mercedes. last week my service A2 light went on and I was dreading it because i did not want to go to the Naperville location, so I found the Westmont location and booked with them. I was helped by Chris. not only is he super friendly but very professional and helpful! He addressed all my concerns and it turns out that one of the sensors was wet (for the trunk) and it wasn't working properly. I am very happy and look forward to doing future business with Mercedes-Benz of Westmont!

Amazing service and attention to detail! Everyone was extremely friendly and polite. The car went through a very thorough inspection prior to our purchase.

My truck was towed in and my Advisor Chris Samuels was excellent in keeping me looped in and informed as to what was happening, he wasn?t pushy and took the time to answer all my questions!

excellent service and great people to do business with....jim feco is the best...

We recently bought a car via the Mercedes European Delivery program and Dave Legner of Mercedes Benz Westmont handled our transaction flawlessly. If you have ever contemplated doing the program it entails purchasing through a local dealership and pick your car up in Stuttgart Germany, drive around Europe for two weeks and drop off your car at one of several locations and it arrives about 8 weeks later at the dealership. It takes a little planning ahead but its worth it and there is a decent discount. Touring the Mercedes factory was amazing, and we are not really into cars that much . I would absolutely do this program again but would not do it without dealing with Dave Legner. He was a professional and one of the best car buying experiences I have had. Thank you Dave!

Excellent. My service rep over the years is Brian Reed. He is an asset to your dealership and I can honestly say the reason I am committed to your organization. If the service I bring my car in for requires a loaner, he always has one up front and ready for me to go so I don't waste my valuable time. Brian is courteous and professional and your employees are the main reason a business is successful.

Brian, the service manager was very professional, communicative and friendly. The entire experience was quite good....largely due to Brian?s great work.

I purchased a car for my daughter. Earl Sklar was my sales associate. I explained what we wanted and he found us exactly what we were looking for and in our price range. The car was in mint condition. Earl gives the ultimate perfect customers service experience. Extremely knowledgeable, honest, experienced, does what he says he is going to do. He had everything ready to go when we got there, car detailed, paperwork done and we were out the door in under 1.5 hours. I have bought several cars from Earl and he never disappoints. Do yourself a favor when shopping at Mercedes Benz Westmont ask for EARL SKLAR and receive the most amazing service possible when purchasing a car! Thank you Earl my daughter loves her car!!

Exceptional service with personalized attention.

I purchased a car for my daughter. Earl Sklar was my sales associate. I explained what we wanted and he found us exactly what we were looking for and in our price range. The car was in mint condition. Earl gives the ultimate perfect customers service experience. Extremely knowledgeable, honest, experienced, does what he says he is going to do. He had everything ready to go when we got there, car detailed, paperwork done and we were out the door in under 1.5 hours. I have bought several cars from Earl and he never disappoints. Do yourself a favor when shopping at Mercedes Benz Westmont ask for EARL SKLAR and receive the most amazing service possible when purchasing a car! Thank you Earl my daughter loves her car!!

I purchased a car for my daughter. Earl Sklar was my sales associate. I explained what we wanted and he found us exactly what we were looking for and in our price range. The car was in mint condition. Earl gives the ultimate perfect customer service experience. Extremely knowledgeable, honest, experienced, does what he says he is going to do. He had everything ready to go when we got there, car detailed, paperwork done and we were out the door in under 1.5 hours. I have bought several cars from Earl and he never disappoints. Do yourself a favor when shopping at Mercedes Benz Westmont ask for EARL SKLAR and receive the most amazing service possible when purchasing a car! Thank you Earl my daughter loves her car!!

Kim Avino was the best sales person I have ever worked with

They are the best. The service they offer is wonderful. Specially the people, make you feel like home.

I was happy with my experience. Jim was no nonsense and I feel like I got a fair deal

Very friendly, honest and timely sales process.

Great timely service.

I would like to give a thank you to a wonderful experience I had at Mersedez benz of Westmont. The young lady her name was Sylvia and the manager name Ken Kresek were so helpful and and answered all my questions on the 2020 gke350 the sales lady knew all the answer to my question about the new gle very knowledgeable about the workings of the car and I can tell you she made me feel like I was like family she has a great personality for sales. And the manager Mr Ken Kresek was very helpful and very professional and also made feel like I wasn’t presuredy to buy or lease the gle350. In other words I did lease a 2020 Gle350. I would like to thank the sales staff for a great experience and they now have a costumer for life . Again thank you Sylvia from the sales department you made my purchase a great experience! Great job keep up the great job you’re doing. Geo. V

Had me in and out quickly while giving quality service.

My van was in because of a recall of a passenger side airbag. There is No way of judging the work, but I liked Chris, who facilitated my paperwork.

Service was excellent!! The people at Westmont Mercedes were excellent especially Rob!!

It was very pleasant to deal with everyone at this dealership. We particularly were impressed with our salesperson, Sylvia Dziuba, whose product knowledge was extensive.

The service department is amazing. They always keep you updated on your vehicle and make sure that the service is done to your satisfaction

They have an amazing service department. They keep you updated on your service and make sure it’s all done to your satisfaction.

We received outstanding assistance from Sylvia selecting and purchasing our new car. Sylvia and Tom are excellent sales people with knowledge about the different vehicles. Sylvia paid attention to every detail making our buying experience flawless!

I have always received great customer service with Rob Razik at Westmont Mercedes Benz in service. He is very attentive to your needs and addresses all issues with ease. He's very professional and gives great customer service every time!

I'm very disappointed with my last visit at Mercedes of Westmont. Came for oil change and asked if they can change parking lights in right headlight. After an hour and a half Rob, service advisor, came for me in lobby saying that they were not able to fix lights due to 'old sockets, they need to be changed but they are part of headlight so you need to change that which is around 487$, probably 1000+ if you ask me. So I said ok, never mind. I left the service and saw right turn signal wasnt working. Went back to ask him and he said well we tried to fix it but 'bad sockets'. Ok what bad socket on parking lights has to do with turn light? Then he was trying to lie at me, thinking iam just some lady who came to spent 3000+ for oils and fancy car wash, so I turned and left. I saw he started beeing rude and that he wont fix it without me paying for it. Listen, I understand you are making money on rich people, but we are not all rich, so show some respect, and IF YOU BROKE SOMETHING, fix it, not my fault. I came in with broken parking lights, out with turn and parking lights. You cannot let car go out without turn light! Easyest and best for you is ti put NEW PART. But beauty of mechanic shops is when you guys just fix something not putting NEW PART. End up changing parking lights by muself, FIXED, and they removed parking lighg socet but didnt put it back correctly, that was the issue. So they would take me money for new headlight while my was working just find. Thanks Rob

We stopped at this dealership so I could show my wife a specific interior color. Tom Flessor helped us and was extremely friendly and knowledgeable about the product. He went above & beyond what most other sales people would do. While we had not intended to purchase that day, they met the price my wife was willing to pay. No pressure to buy from either Tom or his manager. Needless to say, she drove her new M-B home and is rather pleased. This is her 3rd M-B.

They need to be more upfront with the used car they sell. They sold me a car without telling me that driver’s seat has a denim stain all over it. Then they gave me a run around to get it fixed. They fixed it temporarily and it’s back again after one week. Terrible customer service. Just lied to me and conceal the truth.

It was a god experience. It took me no more than 2 hours to get the whole transaction done!

The customer service and the financial department is worst. they just try to sell their product without telling customer the truth and somehow cheating on customer. After I sold my car and find out the answer from the third party. 1st - they told me the refund should be process in 4-6 weeks but until 7 weeks I still haven't hear anything from them. 2nd - when I try to get my wheel and tire protection refund and I find out they took part of my refund base on the service i used which is the financial manager did't mention. The only thing they told me which is, you only pay for $50 deductible and if you cancel the service you can get back the amount base on the date remain, no other restrictions. BUT the truth is NOT. 3rd - they never call you back doesn't matter how many time you left a voice message, personally I contact them every other week but still no call back.

Great experience. Purchase was smooth and everyone was professional.

Kelli is the best service advisor there, she is very patient and pleasant to work with.

Kelli is the best service advisor there, she is very patient and pleasant to work with.

Courtesy of the check in rep was great. He was quite helpful and provided answers to questions. Very knowledgeable about the product.

They did the maintenance for my E 550. All good. But another problem popped up after I left the dealership. For the first 2 times I locked my car the trunk popped open. Only happened twice. Weird. Wondering if they did a software update or ???

Just purchased our 3rd car from Earl over the last 6 years. He is great to work with and always appreciate his attention to detail!

Recently we bought a Mercedes c300 from this dealership. We had a very good experience with Kimberley Cager. She was patient and listened to all our queries. She gave us an extended test drive and helped us in reaching to a decision. I would definitely recommend Kimberely and this dealership to everyone.

Found a used car ad on cars.com at this dealership. it contained all the features we wanted, had an amount of miles we were willing to have, and a decent price point in our budget. We reached out late one evening via the website, and heard back the next morning. We then setup an appointment. That was then postponed by 24 hours because the "car wasn't ready". The morning of the new appointment, the representative from the dealership called to state that the features listed on the website were inaccurate, and did not include a few things that were listed. Those particular features were why we wanted this car, so we decilned our appointment. I appreciate that the rep called me before we made the 50 mile drive to the dealership. I applaud the honesty from that rep. But, we lost 3 days in the process at a time when we had a finite timeframe to get a car.

Kim in sales was great in assisting me. She made me feel at home and it eased the whole process. Chris in finance made the paperwork process very very smooth and explained everything with clarity.

The salesman was terrific but the leasing manager Kevin Gerhardt was the most rude, demeaning and sarcastic person I have experienced. I asked for options on leasing and purchasing from my sales person, which I received (though probably paying cash) and Kevin came over and said he wanted to meet the person trading in a car worth $1000 for a $60,000, trying to suggest a lower priced used car I have a 2010 BMW and appraised elsewhere much higher, even though 167,000 miles. This was not the main issue. His arrogant attitude said he had buyers who own 4 houses and know their limits in purchasing, suggested I speak with my accountant if I don’t know whether I should lease or finance AND Why would I wait so long to trade in my car ? ALL without a single bit of information on my financial situation. He had done NOTHING to research my number, not even sure why he decided to come over and be insulting I feel terrible for the salesperson and when he called the next day I explained if I do buy a BMW, I’ll need to go elsewhere. So, so sad in this day and age MW

The service was impeccable. The service representative and manager were very attentive, explained the situation clearly and the repair was completed very quickly. I received a loaner car, so that I could go about my business. Excellent team! Kudos to: James Dudczk and Rob Razik. Thank you

Ariel Castanona met me and greeted me when I walked into the Mercedes dealership in Westmont Ill. Here is my story. I purchased a vehicle from a dealership down the street and was waiting for the delivery of the Mercedes I had purchased for my wife for her birthday. This was on Friday 20, 2019.I drove from St Charles Missouri to Downer Groves ILL to pickup the vehicle. I decided to go down the street to the Mercedes Benz dealership. Ariel showed me some vehicles and we went on a ride in a C300. We made arrangements for me to purchase it on Monday 23, 2019. I drove down to Westmont Mercedes on Monday 23, 2019. The team was very professional. Ariel handled all the processes with his team members to make the process of delivery transparent. I want to thank everyone and Ariel for the professional attention and help. I love my new Mercedes. Thank you Ariel.

Earl Sklar treated my wife like a queen and gave us fantastic service!

My first experience was well when I arrived here; I used the service department. Today I dropped my car off for a routine maintenance visit and was told that it would be a few hours to complete. I dropped off my car at 8 am. Around 10 am I received a call stating that the mechanic has started servicing my vehicle. 4 hours later I didn’t receive a call. Also it appears that the service department closed at 5 pm. I didn’t receive a update and couldn’t get in touch with the service advisor to ask about the situation. When I called the representative states that the service department is closed. She stated that I can not come and retrieve my car. So I will be without my car for two days. This is truly unprofessional and I am highly disappointed. How does the service department have the knowledge that they will be closing at 5 pm and it wasn’t stated that the customer is willing to leave their car (without a replacement) at the business overnight. Does not attempt to inform the customer that their car is either ready or will require a overnight stay. The car’s maintenance should’ve been completed well before 5 pm. The customer (myself) should’ve been informed well before everyone decided to leave and celebrate their New Years. What about my New Years?

A I recently had my MB GLC 300 in for servicing at Westmont Mercedes. As always, the process was great, the service exceptional, the staff very customer focused and service timing very acceptable. I have been going to this dealer for at least 15 years to both buy cars and for servicing. I think they are the best around by all measures. Rob and JD are great. They are friendly, customer focused, communicate well, and are very responsive. I appreciate both of them. I am a loyal customer lways the best service. Loaner cars always available. Service delivered as promised. Rob is terrific advisor.

Like this location.

Great service

Really pleased with their excellent customer service!

What a terrible way to treat a 6 time new Mercedes customer. Salesman greets me then moments later tells me he has 25 years experience and how difficult it would be to buy the SUV I was looking at (mind you a simple internet search shows more than 60 of them with the package I want available within 30 miles) the 25 year veteran proceeded to go talk to another customer, maybe I wasnt dressed well enough for this dealership lol. Congrats MB of westmont I am on my way to another MB store to get my new car.

Great attention by Earl our salesman. Explained all details of the buying process

Excellent experience with MB Westmont. We worked with Jim Bloom who was terrific. He met me when I was just walking around looking for a car to trade with mine. From the beginning, I was extremely happy working with Jim and his colleagues at MB Westmont. He took the time to understand our needs, made sure he was putting us in the right car, and was an overall pleasure to deal with - at no point did we feel pressured or uncomfortable as we have in the past with other dealerships. After we picked a car, the negotiations were very quick - I knew what I wanted to pay, and Jim worked with his manager Sam to work out a very fair price - and a good trade-in value for my car. The dealership itself is excellent - extremely professionally managed, well laid out and convenient for us. For almost 20 years, we have worked with another German-brand dealership - this change to MB was by far our best experience. I would highly recommend working with MB Westmont, and particularly Jim Bloom and Sam if you consider a MB. MB products are excellent - but we were most impressed by the people we met.

fast, efficient and done correctly

Had to come in with a service emergency, service manager Brett Nordmeyer went above and beyond to help. Incredible guy, incredible dealership!

Jeff and Moe are awesome! It made my buying experience seamless and quick. They are both fantastic to work with. No back and forth like the usual car dealers. I would definitely recommend to my friends and family.

Service is so much better than it used to be 5yrs ago!! Attentive, timely, friendly and very accommodating. A pleasure getting car serviced! Thank you!

My service director Brian Reed made sure my appt. went smoothly and quickly with all work being completed as well as car cleaned.

Our experience at the Mercedes Benz dealership with Jeffery was excellent. Jeffrey made the experience, educationally, helpful ,comfortable and kind. Every salesman should have the outstanding qualities that Jeffrey has. He is the best salesman and experience we have ever had buying a car. I would go back there or highly recommend asking for Jeffrey or referring him to anyone I knew looking to buy a car.Jeffery is what you would hope a good salesman is. I can't say enough good things about him , He handles himself with such respect to the customer and so knowledgeable about the brand, no fakeness like alot of car salesman are. A true gentlemen that you would want to work with and come back to buy your next car again and again.

Very friendly service and helpful for all the issues resolved. Even service manager takes part to make sure all the work has performed right.

Got a good deal on a C300, was assigned a point of contact throughout the process that would keep me informed on the process and status, car arrived 2 days ahead of schedule in great condition. Thanks for the 1st class service!

Brian in the Service Department does a fantastic job! He is friendly, knowledgeable and does a great job of keeping me informed on the status on my vehicle being serviced.

Michael Moran was my salesman . My experience the the whole purchase of my car was very pleasurable!

I always have a great experience at MB of Westmont. Very knowledgeable staff and friendly service.

Dave Leigner and Chris the finance manager did a wonderful job of making the decision to purchase a Sprinter van, the right decision. They did what they said and got us a very competitive deal and made the purchase the most comfortable we have ever had. We would highly recommend them for any Mercedes purchase, you will not regret it.

They do a good job in repairs. Expensive but the quality of repair is there

Gerson in the service department is outstanding! I had the best customer service here in Westmont Illinois and the people actually work hard here unlike racist Naperville Illinois location. I would recommend Gerson in service to anyone. This guy was superior!

Pierwsza moja wizyta a Mercedes Benz of Westmont w skali 5 daje ☆☆☆☆☆☆☆☆☆☆ gwiazdek przywitala mnie Sylwia zaproponowala kawe no I poszlo przemila osoba kazdemu polecam bardzo profesjonalna I rzetelna szybka jazda probna. Sylwia jeszcze raz bardzo dziekuje za profesjonalizm trzymaj tak dalej a daleko znajdziesz. Rowniez pan ktory zalatwial pozyczke 1 klasa. Na koniec ktotki trening. Sylwia Dziuba bardzo dziekuje za zainteresowanie I zaangazowanie

If you value your time then I would stay away from these guys. They’re not only horrible at the details but my experience reflects the fact that it almost seems like they’ve never sold a car before. Anyone remember vacation the movie with Chevy Chase where they trade in the family car and change their mind and can’t get it back. Before I bought the car they were all over me with every kind of contact point they could manage between texts and voicemail and email. We purchased a certified preowned vehicle that was not ready for sale yet. It had scratches and the inside was pretty dirty along with some lipstick marks and dirt. It also didn’t come with an owners manual. We completed the purchase and we’re sure during the time that the vehicle will be prepped and ready. However we could see that it was just sitting there late on a Friday afternoon and no one was doing anything. So we asked and we kind a got a blank stare. Then to our amazement they just handed us the keys. The sales manager walked by and said you can’t give a Customer a car in their condition. So they told us to come back on the following Tuesday and they will give us a loaner. We returned on Tuesday and they didn’t finish the car so we had to wait until Wednesday. We came back to pick it up and they had only done the outside not the inside. When we called them they told us to return it. Which we did. And when we picked it up the second time we were pretty surprised to see that it just wasn’t done very well at all. It looked like I got a few beers on a Sunday afternoon and decided to take a half a shot at cleaning the inside of my own car. We just decided to let it go because it wasn’t worth the time. But I called them back to tell them that they never transfer the ownership from Mrs. Bobo in New Jersey to us so that after an hour on the phone with Mercedes trying to get Mbrace and SiriusXM working we learned that only the dealer could do this paperwork. So when I called back I asked the sales manager what was up with the detail because it wasn’t done very well and they basically told me that they were in between detailing companies so that the sales person had to go buy the supplies and clean it out in the parking lot. At which point it really wasn’t that happy because it looked like that was the case. They then told me that they got a detailing company so I could bring it back for third time. Which we did. And then despite asking for the owners manual we had to come back because they did forget to put it in the car for the third time. Then I get a text from them saying that the registration in Wisconsin is delayed so they gave me a letter that I’m supposed to give to anyone who pulls me over because I have no license plates. When I asked why there was a delay they sent me a snippy text that said “sometimes there’s just a delay” Well I know where there’s a delay because they processed the registration to use the old license plates which they conveniently didn’t transfer from the old car to the new one. They threw them away. So now because the car is registered in Wisconsin I have to physically make a trip to the department of motor vehicles to give them four dollars to get new plates. So they hand us a car that’s not detailed or clean, isn’t registered to the new owner, screw up the registration, make me take it back three times, make me spend an hour on the phone with Mercedes to get the services registered and then another hour at the Wisconsin Department of Motor Vehicles. Here’s something that sounds trivial but it shows you how they absolutely lack any attention to detail. Call their main number and ask you to press one or two or three. No press three for sales and it takes you to another phone treated ask you to press one or two for sales. Who would set up a phone tree to take you to a phone tree that oh by the way usually ends up in voicemail. I never write reviews. But I really felt like I had to share this experience.

Stay away from this one, got pompous answers from one of the salesmen and a manager. If you go here stay away from Jim Bloom especially terrible customer service and doesn’t work with you at all. Therefore I went to the Mercedes in Naperville (both automation) and got a deal done very quickly on the same car. Stay away from this place.

Emailed them last week to start talking about a car. They assigned me a sales guy from their Naperville location when I told them I wanted Westmont as it is close to where I live. Told them that wouldn’t work and have no idea why they tried to send me to Naperville. Long story short we walked into the Westmont location looking to get some information and most likely purchase a new vehicle. They treated us like we didn’t exist. Wouldn’t let us test drive a car, wouldn’t build one out for us to order. Acted like they didn’t want our business and they were too good for us. We are current Mercedes owners and would have paid cash for a new vehicle. I’m actually embarrassed for them with how bad they treated us. Needless to say they lost our business and the service business on our current car. Their sales staff is terrible.

They go out of their way to prove that haggling doesn't have to be a part of the used car buying experience! Our salesman, Jim Fico was a pleasure to work with. Definitely looking here again when its time to upgrade our second car!

We had a great experience. Everyone was very kind and helpful.

You need a much better process for oil top-offs. It took an hour and 4 minutes for the service department to add a quart of oil the car. When I asked what was taking so long, the service rep told me it was a Monday after a holiday week end.

Always best customer service .Service manager always help and answer your questions ,It?s my third car with this dealership and I?m looking forward with the next ones

Very disappointed with the service provided in service! We have a Mercedes dealer in the next town over, but have always chose to drive to Westmont because of the exceptional service! This time was awful! Service that was supposed to take 5 hrs took well over 24 hrs. With no explanation and no call to update! We called several times for 2 days with no response! I get my car back and the heat is hardly working and seat heat not working! Lights out on the floor runner. My car came back in worse condition!

During the servicing of my car, there was a communication problem dealing with the time my car would be ready for pick-up. Thanks to service advisor Kelly Christensen's tenacity, professionalism, and ability to articulate what I wanted, the problem was solved to my satisfaction.

Friendly and professional dealership. No pressure to buy. Great service from everyone from the minute I walked in the door. 100% would recommend them to anyone looking to buy a car!

Great, timely service. No one could ask for more.

Just a quick check up - well done. It is great to have a dealer both close by and reliable.

This dealership has been my best car buying experience ever. Did not buy a Mercedes but a used Jeep Wrangler Jeff Lambert was great and has awesome old school values unfortunately he was busy and was not able to finish the sale I was given another salesman can’t remember his name but was really great in finishing the process with my two young boys running around and raiding the free snacks in the gift and merchandise shop The entire staff made me very comfortable Oh and the finance guy for plates and title went above and beyond . Great guy A week later I noticed my engine cover was missing . I called the the dealership left a message and promptly received return call from the general manager who handed me to Kevin who assured me that he would look into it I would have this problem resolved . The problem is solved he had a new engine cover waiting the next day! The bottom line here is if if you want to buy a car without playing the numbers game and haggling and just want to go buy a car from a great service providing dealership and professional people then go to Mercedes of Westmont

I have purchased a car and brought it for service here. Staff are great, work with you on any matters you have, and take good care of your vehicle.

As usual, my Service Advisor Kelli Christiansen was excellent. She is prompt, professional & friendly. When I picked up my car & Kelli was with another customer, James attended to me. The car maintenance was great & I appreciate the clean car wash & buffed tires. I highly recommend MB of Westmont. Tony & Mila A.

You change service people faster than I do underwear.

Great service department. They do a great job advising on service and options. Service is performed perfectly and on time. All staff are polite and professional. I've gone to other MB ealerships and Westmont is the best I've experienced.

Courtesy, knowledge, efficiency

After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I received an ABC suspension failure! Since I'm from St. Louis I took the Mercedes to a dealership here and I instantly contacted the james bloom Who sold me in the car. He said There was nothing he can do about it and we he wished me luck .(The St. Louis dealership which I took it to immediately told me it would take $3950,, and they discovered as additional problem) Westmont Mercedes is an AutoNation subsidiary . Now AutoNation has this five days 250 miles policy you could turn it back in no questions asked! In addition AutoNation has this 125 point inspection/reconditioning! Westmont Mercedes is in breach of that agreement .I contacted james bloom again and then went to his senior manager. Still no luck and they quickly started ignoring me. After contacting AutoNation I finally got Westmont to start talking to me again! This went on for several months. Westmont Mercedes was willing to take the car back after nearly 3 months! I told them NO! for various reasons.(Including insurance settlements, taxes and, and the upgrades I made to the car, to go out and look for car all over again etc) Thoughout this time I was willing to go up to Chicago to have the repairs at their dealership..they wouldn't bite.Al Leon Westmont even said well this suspenion just all the sudden popped up(bad luck on my part) I know it wasn't the case because I contacted the previous owner! He had the very same issue. Finally ,I was willing to settle for $1950 because I really didn't want to sue them in court! I've tried to work with them! I guess I will not be ignored much longer I am going to sue them! I have never been treated so badly by the dishonorable crooks people at Westmont Mercedes. Beware in buying a used car from them. If they can treat me like this for a stinking $1950, when the dealership brings in millions of dollars what can they do to you?. oh They made a minimum of $6000 of my car!

Our recent experience with service was an example of how a potentially bad experience was turned into a positive by a thoughtful assistant service manager Brian. We will return for future service needs as a result of Brian’s willingness to listen to the customer and MB willingness to listen to Brian.

Great service every time I go. For repairs or replacement of parts.

Purchased a S550 preowned, everything was well until i took delivery of the vehicle. I was handed one key and i asked where is the other key and was told the car only came with one. Well i would think that should have been something to address while you’re going over everything else about the vehicle. Definitely not after the contract is signed and its time to drive off the lot. I was then told they can get me an extra key for their cost at my expense of course. No thank you, i just spent $75k with you and you can’t make sure i have atleast two keys for the vehicle you just sold me. I wouldn’t dare spend another dime with this place. Also want to address the Red guard shield warranty this dealership is selling for $4400 for preowned vehicles. They should be ashamed to put Mercedes name and this company anywhere in the same sentence. Just google the reviews for Red Shield extended warranty and see for yourself. I asked another Mercedes dealer why would a Mercedes dealer sell their customers this terrible warranty? They said our dealership would never sell it because customers come in for service and it’s always a bad experience when they have to go thru this warranty company for repairs. So Westmont Mercedes you guys need to do a little better, you’re making Mercedes name lose popularity with these antics and bad products you’re selling your supposedly “valued” customers. I would expect this type of activity at a 28% interest bad credit car lot, not at a reputable Mercedes Benz dealership.

Annual service was done along with a recall item from Mercedes. I was given a very nice loaner while the service was done. It was a very a quick, easy, and positive experience.

Buyer beware! They will say anything to sell you a car. Even give you false information and then lie about it once you've made the purchase. The GM is totally unprofessional and actually hung up on me when I called to discuss the situation. All he could say was they weren't going to do anything for me. I thought a Mercedes dealership would have a little more class. Stay far, far away.

Buyer beware! They will say anything to sell you a car. Even give you false information and then lie about it once you've made the purchase. The GM is totally unprofessional and actually hung up on me when I called to discuss the situation. All he could say was they weren't going to do anything for me. I thought a Mercedes dealership would have a little more class. Stay far, far away.

I am very disappointed with the after purchase service!

Although I was not buying a Mercedes, I was treated as if I was. The service was great the pricing was great and the salesman was great.

Great overall experience. Service scheduled as required, work was done on time and right the first time. Car was returned clean and ready to drive.

In addition to the sales woman, who was very nice and helpful, I want to mention Ardit Sulejmani, who help me understand the new features of the car. He was very knowledgeable and helpful.

No problems or issues. Annual maintenance only.

Kimberly was KNOWLEDGEABLE, PATIENT & VERY KIND!! I would highly recommend her, especially if you want an AWESOME car buying experience. She went above and beyond and she FOLLOWS THROUGH!! THANK YOU KIMBERLY, it was a pleasure to do business with you!!

Bait and switch. the shop. Price of proposed service kept going up once the vehicle was in

On time. Zero surprises. Well done and very courteous

Timely, pleasant service. Rob was thorough and professional.

Called for service on Monday and was able to bring my vehicle in on Tuesday morning. Waited in lounge, and service (including car wash) was completed in 1-1/2 hours.

James Bloom is an excellent sales person,. He?s easy going, not pushy, definitely tries to make customer happy.

Great experience! Definitely recommend going to Cesar Diaz for any service needs. Explains everything as needed & updates. Will be coming back for my service here!

Jeff Lambert was extremely informative and helpful in our car buying process. He was extremely patient but very responsive when we had questions. He made what us normally a stressful experience quite pleasant. Would recommend Jeff to anyone!

My sales consultant was fantastic this is my first Mercedes-Benz so was not sure what to expect had gotten lots of references about this dealership and the quality of excellent service. David Legner was excellent he was patient he was thorough he answered all of my questions and showed me all that my vehicle was able to perform safety features he never ever made me feel as if I needed to rush to make the sale if this is your first Mercedes-Benz. I strongly highly recommend Dave as your guy to help you understand the product , the quality and the excellence Mercedes Benz can provide you thank you Dave.

Service and overall experience! Product knowledge and relationship building! After shopping for some time for a luxury vehicle and having the worst experiences at both the Mercedes and BMW dealerships of Orland Park we were pretty surprised at the level of service at a luxury dealership considering you’re paying at least $50k for a vehicle. We decided to start our search again however this time at Westmont. After looking at both Mercedes and BMW we decided to continue shopping with Mercedes not only because the car was a better fit for us but honestly because our sales person and management made us feel at home. They listened to our needs, they were relatable, they were ultimately great hosts and showed us they wanted our business...not in a pushy way but rather in a honest way. I would recommend the Mercedes of Westmont to anyone looking for a luxury car. In particularly our sales person, Earl. He was ultimately who closed us on the car. His genuine character, easy to talk to and overall approachable demeanor was what we were looking for from a sales person... someone we could trust and we trust Earl the pearl!

Exemplary personnel, impeccable, first-class service; however, the cost of service is outrageously exorbitant, e.g. $800 for spark plug replacement. In another instance, I needed to replace an interior airbag cover. MB quoted $2300. An independent quoted $550.00 for the identical work. For the future, I'm rethinking MB service in favor of an independent, i.e. there are plenty of great auto service establishments out there!

Definitely service! Everyone very accommodating and friendly. I'm always satisfied with the work done on my car. The waiting area is bright and very comfortable.

friendly, quick customer service

Earl did a great job of working with us on our new GL350. This is our 2nd purchase from Mercedes of Westmont and we could not be happier!

UPDATE: Still no help from the general manager, James Cheatham. I have called, left messages, even tried to drop in.... DO NOT BUY FROM THIS DEALERSHIP IF YOU VALUE CUSTOMER SERVICE. This dealership’s customer service and overall attitude towards resolving a customer problem is horrible. They have owed me a refund on my canceled extended warranty since January. They don’t return calls or emails and they avoid answering their direct line. Do not buy from them!

My AC in my 2013 E350 was not performing well. The service dept. did a great job but I was very impressed with the customer service I received from Kelli. She truly exemplifies what Mercedes is all about - the best or nothing at all.

Don’t waste your time here. Sales staff is incompetent. Finance people are shockingly even more incompetent. We took our approval down the street to another dealership and were treated very well. Still waiting on a call back from any department. I’m guessing the call isn’t coming. I love Mercedes products. We have always has at least one. Buy your vehicle someplace else.

The service department is AWESOME!!! The service representative Brian Reed is the best ever. He makes the whole experience very pleasant.

Overall good experience but not too good about loaning a car. They push to have you wait, knowing it could take hours. In our case, 3 days.

Their attention to detail and prompt responses to my needs

Sylvia and Kim helped me in the process of getting my dream car, a 2019 GLC 300 and I love them for it. They were responsive attentive and extremely helpful. What an incredible experience. They did not make it painful and maintained patience with me so I can get the best deal! What a great team and great dealership. I am brand loyal so I'd love to buy cars from them for years to come!

I brought my car there for repair on a recall which was scheduled and after spending close to two hours there, I was informed the person responsible for ordering the part failed to do so. The result was my waking very early and spending additional time with no real results. Complete waste of time.

Great sales person Mr Jeffrey *****5 star. If 100 Stars I will give to Mr Jeffrey ,nice polite great sales person. Excellent. Also finance Person Mao. And all workers and manager, Mercedes me connect person all the people I meet with and go through for process over all nice and great people I really appreciate. Mr Jeffrey 1000 Star big respect appreciate. I didn’t get word to say More than thank you. God bless I hope long life for Mr Jeffrey. Thank you again.

My wife and I picked a new Mercedes this week and couldn't have had a more pleasant experience. From Ken Krzak the Internet Manager, Sylvia Dziuba our Sales Representative, Christina who prepared our paperwork, and the Product Specialist that assisted us with the new car!

It was a great experience start to finish. Sylvia was a pleasure to deal with!

Always a good place for service Kelli did a great job and made me feel welcome!

The car care as well as customer care I witnessed at the dealership was beyond comparison . Their work was very thorough And professional and I was totally satisfied. I would recommend the dealership to anyone who is looking for a good place to take his or her car.

Dave Legner is a great sales guy to deal with. He is extremely knowledgeable about Mercedes and put no pressure on me to buy (the car itself did that). He lined up two cars for me to test drive, answered all my questions, kept me informed on the progress of my car from Germany, was consistently helpful and friendly and gave me some great "down-to-earth" advice. As for the car itself, it was delivered in perfect condition. Everybody went out of their way to make delivery a great experience - Dave, Christina, even the license plate guy. Oh, and when I realized that I had forgotten to present my $500 off Mercedes Club certificate, Dave and Christina did the paperwork over again the next day to ensure that I got the discount. This was the best car-buying experience I've ever had.

I came for a used Chrysler Town & Country and left very pleased with the entire experience! Sylvia was our salesperson & she was so helpful and went above and beyond for us during the purchasing process as we had our three small children with us. The Chrysler itself was in great condition aside from a tail light that needed repair and they did not hesitate to order the new part and have it fixed within the week even before we purchased the vehicle! I highly recommend this dealership. Low prices and no haggling!

Overall, the customer service was superb! Kim was my sales person and she equally accommodating. Everyone I came in contact with was pleasant and professional. Thus far, I'm pleased with my purchase.

Keli was most accommodating. Service was quick. Although I'm not in the market for a new car enjoy looking at many new models in the showroom.

Outside of giving 4/5 Stars for Customer Service due to a slight delay in receiving my car after servicing was completed, the service was impeccable. I've always had great experiences with MB which is why my family will stay with this brand as long as I'm alive. There's the best and the rest. MB is the best and continues to set the Gold Standard for automotive excellence in every area.

After buying several cars from several dealerships In the past 30 years. By far buying from Mercedes-Benz Westmont was the best experience ever. No Games,straight to the point and fair value for your trade in.

Very timely with repairs. Loaner car provided. Snacks provided will you wait.

Great sales experience; but service somewhat slow and very expensive

I recently purchased a used Nissan Altima from Jim Faco. He was very friendly and took the time to listen to what I wanted and what my budget was. It was a super easy process! I appreciate the dealership taking in used cars that feel brand new. Thank you! 😊

Very professionally handled. Kelli Christensen was very personable and addressed my issues in a timely manner. Keith went out on a couple of rides with me and was thorough and knowledgeable.

The Service Department has done a complete overhaul, and is terrible. The customer service was unorganized, clueless, and gave me a used car salesperson feeling. In a failed attempt to have service completed on my car, I was told to go home and get my paperwork because they could not find it. Wow.... I don’t think the guy looked. He told me “I will show you the system”.... but how does this help me. I have a wheel and tire plan and have had 4 tires changed at the Westmont location. Because he could not find it I had to go home to get my paperwork. I was told the warranty I purchased was too difficult to work with.... and they would probably not accept them anymore. “Re-ally “ If Rob is an example of 30 years of experience, then he should be washing cars instead of proving S550 customer service. I would give Westmont a -0- in service.

I would never buy a car from this Mercedes dealership again. The service was absolutely terrible and my sales associate lied to me which I found out about after delivery of my vehicle telling me I had options he KNEW I did not. I will never buy from this particular dealer again!

I have leased 3 vehicles from MB of Westmont, presently a 2018 C300. Always a pleasant experience. The same salesperson has handled all of my transactions and we've actually developed a nice relationship. No sales pressure .... no 'upselling' and negotiates reasonably. Service personnel all courteous.

We where so lucky to have Jim Fico as a salesman on our last purchase of a car.He is a person with a great 👍 sense of humor and personality! Who could imagine buying a car could be such a blast. Positive people definitely make a difference. Despite all the fun we’ve had, he's serious in the details and precise on the facts. We were supposed to have the car cleaned and detailed prior to our arrival of the second day but apparently the crew responsible for this was behind, so Jim just grabbed the Windex, all the chemicals and rags and started cleaning the car for us. What more I could say about Jim!!! Our best wishes to him and his lovely family!!! Generally speaking about Mercedes Benz of Westmont I would like to to see the sales managers more customer happy oriented! I would definitely buy a car from the dealer and a million times from Jim!

Kelli who is the assistant manager in service department was terrible. I couldn’t believe anyone would just walk someone you’ve never met before into their office without asking them their name or even introducing themself n find out what brought them in. I truly felt , I was treated this way cos I am AFRICAN. Kelli Never introduced herself, had a terrible flat affect. One would think you spend all this money to purchase a Mercedes and not to mention how much you spend to get service done on these luxury cars n you deserve at least just standard/average customer service. Not sure what kind of example she’s setting for her staff since she’s the assistant manager I can say I have had better experience at McGrath Acura of Westmont n Audi of Westmont. My experience at Mercedes Benz of Westmont with Kelli has made me not ever purchase another Mercedes. Terrible experience!!!

I've bought 3 Mercedes Benz from Westmont Mercedes Benz in the past two years - - S63, S560, GLE - and had a good experience each time with sales rep David Legner. This was my first service experience with them - the service is just as good - perhaps even better - Gerson Buleje, the advisor, double checked the repairs - found a minor issue, and drove the car back into service (with me in it) and had it resolved on the spot. Instantly. The fact that he double checked the repairs personally was impressive - but getting it fixed instantly was remarkable. Highly recommended dealership.

I just visited and purchased a vehicle from Mercedes-Benz of Westmont. My sales person, Earl, was so nice to work with. Of course, I had done my homework and had picked out the vehicle I wanted before I got there. It was the most pleasant car-buying experience I have ever had.

My overall experience was very satisfying but, I did have an experience that I know shouldn't happen. Let me explain, I dropped my car on Saturday for B5 service. I was told it would take some time for that service. I had made plans to get a car. I got a call that there was other work that needed to be done in the near future, so I had it done. I never got a call that the work was completed. The following Saturday April 20th my battery went dead. I feel that should have been in the check list during the B5 service. I understand forgetting but, no call back when I called an left a message is unacceptable.

Service department should be named the lack of service department. I took my S Class In because I’ve got a side marker lamp housing had broken off for the 5th time. I’m extremely meticulous about my vehicle. There has been no negligence whatsoever on my part. I honestly think it’s a design flaw. Service manager was non sympathetic ever after the assistant manager was too and wanted to charge me an hour labor to have it reinstalled after I purchased yet another one from the parts department. I’ve been considering purchasing another vehicle but, would never buy it from there. Shame too as it’s the closest to where I live. Not my first poor experience there but, never reached out to social media kept giving them another chance. That’s over!

Tom and Silvia were the best, I never had such a great experience buying a car!!!

I was very disappointed brought my CLK for the 2nd time because there were warning lights that came on stating issues with the ABS, BAS and stated bring to workshop. They could not do anything to fix it nor would they state that the braking system was ok. Only response was that the part they thought was needed is not available. The service rep recommended I check local Junk yards for the part. You got to be kidding! I buy $60,000 cars to get these ridiculous responses. Instead I am calling local mechanic that repair high end imports to see if they can help.

I purchased a certified preowned E350 from the sales team here. I’m going to state this first the SALES side of this business is NOT the problem it’s the Service side. Very dishonest, uneducated and unprofessional service team. Being that this was my first Mercedes purchase I wasn’t sure how the HVAC system worked in this vehicle. I made an appointment because my a\c light was on and i didn’t think that was right to be on all the time. They tried adding a flex b service to my vehicle to up sale me a oil change that was not needed yet. This raised a red flag to me when I seen this.. anyways The service team contacted me and said that my problem was not under warranty due to the fact I sabotaged my own vehicle by spilling coffee on the hvac pcm/ecu and caused a faulty code. ( everything worked as it should in the instrument panel, no sticky buttons ect) and no I did not spill any type of liquid over my dashboard if I were to do that I’m sure we would have much larger problems then the ac button on that’s it. I then asked my service tech Gerson for the code that was being thrown by the ECU he was unable to provide it at that time but he said he would get back to me he never did. Westmont originally wanted $1200 for the repair I told them no thank you. Then I received a call from AL who is the service manger he said he was willing to drop the price to $800.00 I said no thank you. I picked the car up and made another appointment at another Mercedes Benz location they inspected my car found 0 faulty codes and explained to me that the ac button is suppose to be on for dehumidifier reasons. The tech then took me inside his own personal vehicle that was the same model and year is my car and showed me his car does the same thing as mine. Never again will I look towards this westmont location ever again I wouldn’t trust them putting air in my tires.

When arriving to mercedes benze of westmont i was greeted by erik a service advisor. He was very helpful and pleasant to work with. He is very knowledgable and made sure to take time to answer all my questions. High praise to him for going up and beyond what I feel is expected.

Dave Legner made my buying experience great. I drove up to Chicago from Indianapolis to make the purchase and I was in and out in under an hour. Car was in perfect condition. Highly recommend Dave and Westmont.

I bought my Mercedes here and had a great experience. The service department is excellent. I've been working with service advisor Brian Reed and he always get me in and out quickly.

Luis was excellent. Detailing was horrible, they didn?t bother to flip up the second row of seats to vacuum. Seats were still dirty. We had driven a large distance otherwise I would not have accepted the vehicle in its condition.

Overall experience was easy and effective. This is the third vehicle that I've purchased through MB Westmont, my second with Earl Sklar. Earl is approachable and enjoyable to work with - no pressure felt whatsoever. As long as I'm buying Mercedes, I will continue to work with him. Car buying can be stressful in of itself. Looking at financing rates that are not based in reality can pose unfavorable buying decisions. The rates initially shown were much higher than what was actual. Provide your customers all the options (financing rates, service, paint protection, etc.) up front. Don't wait until near the end. I know there is a strategy to selling a car, however, you can make the experience easy, enjoyable and effective! These three components will drive loyalty derived from trust. Oh...and when a customer drives from Indiana to purchase a car, figure out how to let them take a vehicle home at night. Decisions change multiple times - Friday night to Saturday afternoon...Just something to think about.

Pleasant experience. My service personnel was very diligent and excellent to work with

Brought my E300 for it’s scheduled service & Brian facilitated the most efficient, trouble free & quickest service I’ve ever had.

They are the best in the business...polite and always helpful

Riley listened to my issues and confirmed my vehicle would be looked at 1st thing in the morning. The following morning, he contacted me with the summary and I approved the estimate for work. He contacted me later in the day to say it was done. Very nice service. When I drove my loaner into the bay, the car attendant took my key and she walked me to the cashier to take care of my bill. Riley walked out of his office to take care of my bill personally. I felt very valued as a customer.

We went to this dealership a couple of times. But finally got a referral from a friend. Kimberly Cager gave us a competitive quote, and was honest and helpful throughout the process. We had a missing seat buckle issue, and she even help scheduled a service call for us. Highly recommended!

Keeping my vehicle in top condition is a priority. Rob, my service advisor, professional and attentive.

I scheduled a service appointment for February 6 because the engine trouble light indicator on my vehicle was activated. I asked what was the charge to diagnose the problem. The customer service person said there was no charge to diagnose and once the problem was analyzed an estimate for repair would be given. When I arrived I was told to sign a service agreement authorizing a charge for approximately $183 to cover the diagnosis. I told the service person that was not what I was told on phone. He acted surprised and asked me the persons name and I did not know but only related it was a female. I was surprised by the treatment and ever more surprised he would expect me to know the name of a customer service person who schedules appointments. I felt he was questioning the truthfulness of my statement. I told him I felt this was unethical and left. Very disappointed in my treatment! Steve

The service was excellent! Thank you!

The service people are exceptional. They are informed and honest. The work which I had done was prompt and the level of expertise is rarely found today.

We walked in off the street knowing nothing about Mercedes cars and walked out super excited about all that we learned and our decision to purchase a 2019 C Class. Mike is an exceptional sales guy, knows his products well, did not push, and was patient to answer our many questions. From the initial look-see to the final closing and bringing the car home, everything was great, no pressure, and very comfortable!

The best car shopping experience the wife and I ever had. Tom Flessor is a top notch salesman, and I wouldn't buy a car from anybody else ever again. Very proud new Mercedes Benz owner!

We bought a used Volvo from Jeff Lambert. He’s a great guy, the car was very good and priced well-below what it could have been, and the process was painstaking but very easy and comfortable.

My wife and I had a great experience buying a car at this dealership. Earl was the best! He was knowledgeable and took the time to show us multiple cars that we were interested in. We spent a long time discussing our different options and in the end ended up leaving with a beautiful Mercedes! If you are looking to get a car, definitely ask for Earl!

Overall, dealership is good. Took awhile for someone to greet me when I first pulled into the service bay, but no big deal.

Do Not I repeat Do Not ever purchase a car from them. I was treated as if I was a second class person. The salesperson Jim and the finance manager was extremely rude.

By Improving customer service.

Great experience in the service center!

Check engine light issue was fixed but came back on as I was driving to the emission testing facility. Had to schedule another service appointment.

Excellent service. Excellent service writer. First time at dealership,and was treated like royalty.

Terrible customer service. Workers do not follow up and give wrong information about your car.

Service was timely, loaner car was available as ordered, contact was made as indicated and the car was completed when expected

Over the summer I was shopping for a new car. I went to several dealerships with my husband trying to narrow down my search I had a few cars in mind but wanted to check them out. My husband suggested we go check out a few SUV models at Mercedes. It was a Friday around 4pm. I think most of the people just wanted to go home and couldn’t wait to start their weekend. Out comes Sylvia and sees my husband and I looking and immediately gives us great information on the car and offers a few suggestions based off of what they have on inventory. She made us feel instantly comfortable with her and took us out on a few test drives to compare some models. Honestly if it wasn’t for her I may have gone with another car, but her immediate customer service made us feel right at home, we even bought two cars and came back the next day to take home the second the car! Flash forward 4 months later and my car gets a flat tire. Thanks to Sylvia keeping in touch and checking in on our purchase every once in awhile I knew exactly who to call and get some help. Mercedes roadside assistance towed my car right to the dealership and I had it fixed as soon as possible the next day. Joe in service was fantastic in getting this taken care of and even had me picked up from home so I could go get the fixed car and make it to work. I highly, highly recommend getting the tire warranty it is worth every penny especially living in Chicago with all the potholes and construction. Joe and Sylvi made a terrible situation feel so seemless. They really know how to take care of their clients.

We recently worked with Earl at Mercedes of Westmont to purchase a new Mercedes GLC 300. He went out of his way to make sure our whole family (including kids) were comfortable and attended to during the process. He worked hard to search for all possible vehicle options and spent time walking us through the features of the car both before and after the purchase. It was truly a first class experience and followed the "Driven to Delight" Mercedes culture. I hope to purchase a car there in the future!

Great experience to shop for my new car. Will come back again for my next purchase

Horrified that we were openly lied to multiple times and outright defrauded during the recent purchase of our vehicle here. We have been loyal Mercedes customers for many years and this was our first time working with this dealership. They outright lied to us about the numbers of the deal and then had Mercedes corporate send us a huge bill two weeks later for charges they said were taken care of on the vehicle we turned in. We will be contacting AutoNatiion Corporate, Mercedes, and the Illinois Attorney General’s office as a matter of principle, and in efforts to protect other unsuspecting customers. Do not work with this dealership. The salesman even admitted that he lied to us and the General Manager would not do anything about it.

After spending months visiting dealership after dealership dealing with your typical egotistical car salesmen I stopped in Mercedes-Benz of Westmont. I had undoubtable low expectations based on my last previous 10+ dealership experiences, however I was pleasantly surprised because this turned out to be one of the most seamless vehicle purchases of my life. My experience at MB of Westmont was with Jim Fico. The entire process was stress-free and genuine with a hint of enjoyable humor. He was so welcoming and attentive via email therefore I decided to give this dealership a chance. It is rare to meet people in sales that are authentic and place such high value on integrity, but Jim did and ultimately that is why I brought the vehicle. I walked in Tuesday frustrated and walked out Saturday extremely satisfied with a great vehicle. IF YOU NEED A NEW/PRE-OWNED VEHICLE JUST CALL JIM FICO, YOU WILL BE PLEASED! P.S. My mom liked him too and she is a tough cookie!

I purchased my first Mercedes last week from the Westmont location. Yazan and his coworkers did a great job in helping me pick out the perfect car. I would highly recommend this dealership to other people. Everyone was friendly and professional.

Riding in my 2003 , E320 since 2004 purchased it in 2004 and still smooth and riding good

I had a great experience. My sales associate was recommended by a friend and lived up to the praise. Tom was friendly and honest. I ultimately purchased a new C300 4 Matic. This is my sixth Mercedes Benz and I expect to be a repeat customer.

Great Service Person Joe - everyone was personable, professional and very pleasant. Would not go to any other MB dealer than theirs! That's where my 2008 CLK350 came from and that is where it goes when it needs service.....with only 47,000 miles and looking brand new, it is not there often but I';d not go anywhere else.

Great Experience. All of our concerns were addressed promptly and to our satisfaction. Our service rep Tom provided excellent service.

Jim Fico at Mercedes Benz Westmont is the man to see. He made my dreams come true. Great attention to detail. True to his commitment.

Service Adviser Giacomo took care of me as always. Gave me a great deal on a front brake job on the E 550. Al the Service Manager stopped by to make sure all was good. Knows I am a loyal customer. I bought and have serviced both my Mercedes at The Westmont Dealership. I can not rate them highly enough. Very honest and high integrity. If you have a Benz go there for service. You will not regret it.

Service was efficient and professional. Always receive thorough information.

Fast, friendly professional service ! 🤩

Westmont does a great job with maintenance. Good communication, knowledgeable and fast.

Sylvia was a great salesperson. She was very thorough and answered all of our questions. Christina Pucci was quick and efficient in finance. All people we encountered at the Westmont dealership were pleasant to work with.

Great dealership. I had an issue with my used vehicle that I purchased from MB of Westmont. Long story short, they took responsibility for the problem and made things right. Very friendly, and honest people. I would highly recommend this dealership.

This is the first time I purchased a used car and was pissed off by a dealer. I got a 2015 Cadillac ATS from this dealer on September, 17th. And the touch screen on the central control unit didn't work when I was testing driving this car. They said they fixed it when I finally bought the car but I believed what they did was just clearing the OBD code because the touchscreen went out again two days later. Then, when I tried to get in contact with them, they kept redirecting me to a service member which is actually a voice mailbox and nobody called me back. I also tried to approach my salesman. At first, he replied my phone call, but sooner I could only get access to his voice messages again. This left me with no choice but purchasing the central display unit by myself which took my $699. And this is not the end, when I went to register my car today, the officer from BMV told me that the amount of tax I paid shown on the official tax file is different from the one on the selling agreement. I AM CHARGED BY THEM BASED ON INDIANA TAX, which is $1161, but the tax document they provided me shown that I only paid some amount around $1036, which is the amount IL requires. And I HAVE TO pay another $124 in order to register my car in Indiana! And that $124 became their profit again!!!! Definitely KEEP AWAY FROM THIS DEALER!

Worst car wash EVER...thanks for leaving the bug juice on my vehicle after my service appointment. Also, the wait to have a “free car wash” is ALWAYS ridiculously long. Lexus puts this dealership to shame.

It was a great experience and I will purchasing my cars from them for a long time. I was treated great and made me feel right at home. Down to earth group of people and appreciated my business. Thank you team Westmont. I love my GL450.

WHAT A GREAT EXPERIENCE! Shout out to Earl, Tom and Christina!!! You guys made buying a car painless and fast!!!! We will gladly drive 2hours to purchase a car anyday!! I love my Jeep, you guys made it fun and fast! Thank you again Earl (the Pearl) and my Fav Tom (trex🦖) Christina, the money part is always the worst and you made it easy and fast! ⭐⭐⭐⭐⭐

We had the pleasure of meeting Jim Fico 4 years ago when we were looking to purchase an SUV. He was highly referred to us from a good friend. We drove in from the city as I was displeased by previous sales team in Chicago. Jim took such good care of us that when my husband was looking to purchase a car - he went straight to Jim Fico. 4 years later, he's just as exceptional. Highly recommend working with Jim if you're finding yourself at MB of Westmont. He's so patient. Very friendly and took the time to help my husband find the best car!

Been a customer for 10 years and I have always had positive experiences with their sales and service areas. Looking for a used, CPO or new car it’s worth a stop at Mercedes-Benz of Westmont.

Had a very positive experience purchasing my first Mercedes. The staff was extremely helpful and Earl was a pleasure to work with. The car has been great so far and hoping to continue with the friendly hospitality in the future.

I have no idea why I have to provide a review of at least 50 characters or more...... I was a good experience

Our salesperson worked with us for almost 2 years ---our delay due to traveling, winter away, health conditions. He was supportive, no pressure, available at all times. The car CLA 250 exactly what I wanted with style and amenities. Perfect in all ways!

Exemplary service. Role model service advisor. Total experience was superlative!!

I have always worked with Rob Razik on service issues and he is excellent.

My husband and I recently purchased a new GLC 300 coupe with Jim Bloom as our sales rep. He was extremely helpful in making sure we saw all of the options we asked for and went above and beyond to acquire cars that were at different dealerships. He was very patient and worked with us over several days to find the perfect car for our needs. I would definitely work with Jim again and lo ve the car!

Kudos to Matay in the service department. A 10 star manager who understands Customer Service! Matay manages a top notch team and and follows through with customer satisfaction being a priority. Thank you Matay. My car is great again thanks to your talents and time. Your team did an amazing job! I would have preferred give you 100 Stars! thanks again, Jeanne DeRaimo

Would highly recommend Brian Reed - a very good service manager.

My experience was outstanding wire to wire thanks to the direction of Mr. Brian Reidwho has done a terrific job at this dealership for many years. Mr. Reid is the reason that I drive all the way to this dealership as opposed to using my local service options.

We had excellent service by our sales person & very pleasant expiriance all thru the buying process.

Pleasant experience didn't take long at all