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Recent Reviews from Mercedes-Benz of Westmont

I had a most unpleasant experience. I went in to Westmont for tire pressure adjustment for my 2014 MB C300; it's paid off, has only 31,000 miles; extended warranty expired April 2021. Then I saw Mr. Thomas Flessor for a certificate of lease on a business car, 2018 MB Class E. I have been Mr. Flessor's client for 28 years, and I and my family have purchased or leased 10 cars from him. He recommended that in exchange for my 2014 MB, I should lease a 2021 Class C car. He gave me a price of $ 12,000 for my 2014 car; did not tell me that I could lease the 2021 car without down-payment and applied the price he gave me for the 2014 car to the 2021 car lease. Since I had dealt with him for almost three decades, I considered him a friend and trusted him, so I proceeded with the transaction, late afternoon, Friday 5/28/2021. As you will find in my next email, I found out that Westmont MB had offered to sell the 2014 car for $19,500. On the other hand I also found out that Carmax would have offered me $16,500 for the same 2014 car. I was very disappointed that Mr. Flessor had misrepresented the transaction to me in not giving me a better price for the 2014 car, not informing me that I could've leased the 2021 car without any down-payment, and not giving me any discount on the price of the 2021 car. I went to see him the following Tuesday, 6/1/201 (Sunday and Monday being holidays) to renegotiate the contract. He over-reacted, raised his voice, almost shouted and turned away, saying I could hire a lawyer if I wished. I was very surprised and disappointed by this behavior. So I went to see the Manager, Mr. Christopher Seamans, who listened to the story, and said he would discuss the matter with Mr. Hoffman and get back to me. I never heard from him or Mr. Hoffman. I think the whole episode was most unfortunate, and unless I get a new contract, I, my family and friends will never purchase a car from Westmont MB again. If you, Sir or Madam, are serious about your message to me, and about honest business dealings, especially with long-term clients, you need to help me renegotiate this dishonest transaction. In my next email, I will forward to you some pictures relating to this matter. Thank you, and Best regards

Asad Bakir Jun 2, 2021

Update on my experience The Service Department did spring into action and realized the lapse in service level. New Headline - Service Advisor Shannon saved the day. After talking with her for five minutes, she provided more support and action than the previous Service Advisor in the last week. Within minutes, I had a clear picture of the repair process and in less than 30 minutes a loaner car was delivered to my house (I'm near the dealership). She kept me updated via text and was incredibly attentive. The Service Department manager and the dealer GM both reached out and expressed their concern for the lapse in service and did what was needed to turn around a bad experience. I very much appreciate the team effort and Shannon's leadership to make lemonade from the lemons. Headline - Absolute worst Service Dept. Customer Service - EVER I have a new 2021 GLE 53. The wouldn't start and had to be towed by Mercedes Benz Roadside. It was towed to Westmont Mercedes-Benz on Tuesday morning - arriving before 9am. The first issue is that I had to call and ask what was going on, after nearly a day of not hearing an update. Harry was the service advisor assigned to my case. He told me the battery was dead, which I already knew. And that they would probably have to order the part. Not exactly very informative. I had to call multiple times in the week to get updates, which finally came at the end of the day. on Wednesday. I repeatedly asked for a loaner. He said he would "check". The day ended with no update on getting a loaner. I called the following day, left a message asking for an update but got no response. I called and left multiple messages on Friday, still no response. The weekend was about to start and yet I had no update, no loaner. This is the worst service I have ever received from any dealer. It's not like I dropped off a $25K car, this is a new 2021 AMG GLE 53. Fed up, I called Mercedes of Westmont and asked for the Service Dept Manager - gone for the day, of course. I asked to speak to the GM of the dealer - on vacation. I then asked to speak with the most senior person at the dealership. I was transferred and hung up on. It was nearly 5pm. This is my second Mercedes and I've seen great service from other MB dealers. Autonation's Mercedes of Westmont is not one of those dealers.

Doug Chavez May 17, 2021

If you value your time then I would stay away from these guys. They’re not only horrible at the details but my experience reflects the fact that it almost seems like they’ve never sold a car before. Anyone remember vacation the movie with Chevy Chase where they trade in the family car and change their mind and can’t get it back. Before I bought the car they were all over me with every kind of contact point they could manage between texts and voicemail and email. We purchased a certified preowned vehicle that was not ready for sale yet. It had scratches and the inside was pretty dirty along with some lipstick marks and dirt. It also didn’t come with an owners manual. We completed the purchase and we’re sure during the time that the vehicle will be prepped and ready. However we could see that it was just sitting there late on a Friday afternoon and no one was doing anything. So we asked and we kind a got a blank stare. Then to our amazement they just handed us the keys. The sales manager walked by and said you can’t give a Customer a car in their condition. So they told us to come back on the following Tuesday and they will give us a loaner. We returned on Tuesday and they didn’t finish the car so we had to wait until Wednesday. We came back to pick it up and they had only done the outside not the inside. When we called them they told us to return it. Which we did. And when we picked it up the second time we were pretty surprised to see that it just wasn’t done very well at all. It looked like I got a few beers on a Sunday afternoon and decided to take a half a shot at cleaning the inside of my own car. We just decided to let it go because it wasn’t worth the time. But I called them back to tell them that they never transfer the ownership from Mrs. Bobo in New Jersey to us so that after an hour on the phone with Mercedes trying to get Mbrace and SiriusXM working we learned that only the dealer could do this paperwork. So when I called back I asked the sales manager what was up with the detail because it wasn’t done very well and they basically told me that they were in between detailing companies so that the sales person had to go buy the supplies and clean it out in the parking lot. At which point it really wasn’t that happy because it looked like that was the case. They then told me that they got a detailing company so I could bring it back for third time. Which we did. And then despite asking for the owners manual we had to come back because they did forget to put it in the car for the third time. Then I get a text from them saying that the registration in Wisconsin is delayed so they gave me a letter that I’m supposed to give to anyone who pulls me over because I have no license plates. When I asked why there was a delay they sent me a snippy text that said “sometimes there’s just a delay” Well I know where there’s a delay because they processed the registration to use the old license plates which they conveniently didn’t transfer from the old car to the new one. They threw them away. So now because the car is registered in Wisconsin I have to physically make a trip to the department of motor vehicles to give them four dollars to get new plates. So they hand us a car that’s not detailed or clean, isn’t registered to the new owner, screw up the registration, make me take it back three times, make me spend an hour on the phone with Mercedes to get the services registered and then another hour at the Wisconsin Department of Motor Vehicles. Here’s something that sounds trivial but it shows you how they absolutely lack any attention to detail. Call their main number and ask you to press one or two or three. No press three for sales and it takes you to another phone treated ask you to press one or two for sales. Who would set up a phone tree to take you to a phone tree that oh by the way usually ends up in voicemail. I never write reviews. But I really felt like I had to share this experience.

Bill Lynch Dec 10, 2019

After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I received an ABC suspension failure! Since I'm from St. Louis I took the Mercedes to a dealership here and I instantly contacted the james bloom Who sold me in the car. He said There was nothing he can do about it and we he wished me luck .(The St. Louis dealership which I took it to immediately told me it would take $3950,, and they discovered as additional problem) Westmont Mercedes is an AutoNation subsidiary . Now AutoNation has this five days 250 miles policy you could turn it back in no questions asked! In addition AutoNation has this 125 point inspection/reconditioning! Westmont Mercedes is in breach of that agreement .I contacted james bloom again and then went to his senior manager. Still no luck and they quickly started ignoring me. After contacting AutoNation I finally got Westmont to start talking to me again! This went on for several months. Westmont Mercedes was willing to take the car back after nearly 3 months! I told them NO! for various reasons.(Including insurance settlements, taxes and, and the upgrades I made to the car, to go out and look for car all over again etc) Thoughout this time I was willing to go up to Chicago to have the repairs at their dealership..they wouldn't bite.Al Leon Westmont even said well this suspenion just all the sudden popped up(bad luck on my part) I know it wasn't the case because I contacted the previous owner! He had the very same issue. Finally ,I was willing to settle for $1950 because I really didn't want to sue them in court! I've tried to work with them! I guess I will not be ignored much longer I am going to sue them! I have never been treated so badly by the dishonorable crooks people at Westmont Mercedes. Beware in buying a used car from them. If they can treat me like this for a stinking $1950, when the dealership brings in millions of dollars what can they do to you?. oh They made a minimum of $6000 of my car!

Puck Roger Nov 6, 2019

After owning BMWS for 20+ years (3, 5, and 7 Series and a Z3 Roadster), I elected to try Mercedes Benz. Frankly, I was turned off by the dealers in St. Louis and looked online for the vehicle I wanted. I found a car on the website of MB of Westmont and sent in an electronic inquiry. I received a prompt follow-up call from Michael Moran, and in less than a minute I had negotiated what I thought was a sensational deal. Than I learned about a few "extras." They had a special finance deal and maintenace offer that added $2,000 in value TO ME THE BUYER after we had "done the deal." Every car I bougth always had extras that cost me money - in this case, it saved me big bucks. I flew to Chicago thinking this is too good to be true. I roll up in a taxi to MB of Westmont and Michael happens to be out front. He greets me by name (says the suitcase gave me a way) and takes me inside. Introduces me to the team and gets the whole deal done promptly. One of the team mebers spent 20-30 minutes with me to demonstrate every feature of the car. After that, he hands me his card and tells me to call anytime with questions. Same thing with the Finaance Team. He presented a written description of warranties and other add-ons and there was absolutly no pressure whatsoever to add anything. He just wanted to make sure I knew all of my options and he took time to explain each offering in detail, with cost and benfit information easy to follow. I work in sales and am glad that Michael Moran is not in my industry, as I would never want to compete against him. He is the most customer-centric professional I have dealt with in any business. The Mercedes Benz caps he gave me and my 15-year old were the cherry on the top of the sundae. You will not be disappointed if you call Michael and work with him to find a fantastic car at the absolute best price. My wife calls me a cheapskate but I prefer "value-oriented individual." Michael is A+++++. Do yourself a favor and call him.

STLMIKE Jan 21, 2015

Worst experience ever!! They sent me this link to write a review so that's exactly what I have done. Let me recap my experience with Mercedes of Westmont: After searching for 4 months for a well kept H2, I came across the listing at Mercedes of Westmont. I called the sales department and was connected to Jacklyn, a very sweet and attentive salesperson who answered all of my questions and even took the time to text me photos of the vehicle. I set an appointment to drive to Illinois that day for a test drive. I was a very serious buyer and Jacklyn did everything she could to help me narrow down my choices by checking carfax reports and comparing other H2’s in the area. I was certain this was the car for me. After a few days, I came in to purchase the vehicle. This is where everything went downhill. After a second test drive, I noticed that there was a “SERVICE AIR SUSPENSION” reading on the dashboard. The salesman Tim that had taken over assured me that there was nothing wrong and it must have just been the vehicle running through the bells and whistles while the car shut down. Then we sat down to begin the paperwork and it just got worse. Right before we were ready to sign the papers, one of the managers came to us and said there had been a “MISTAKE” on the warranty that was listed and this vehicle had an “as is” warranty, not a 60 day warranty. That is when I should have walked. But after listening to all of their bs about “We’re Auto Nation, we perform a 50 point inspection on all of our used vehicles, if the car isn’t to our standard we send it to auction, bla bla bla…” They even provided us with the 50 point inspection and showed us the things that were fixed…well you missed a point! Looks like you needed a 51 point inspection! So after falling for all of their “we are supreme Auto Nation” babble, I believed their story and proceeded with my purchase. After signing all of the paperwork, writing a check for $23,042.53, and being handed a bouquet of flowers, I picked the car up in the service well only to find the “SERVICE AIR SUSPENSION AND THE CHECK ENGINE LIGHT ON.” The salesman Tim also saw this and assured me that the porter has just gotten gas and it was probably just a loose gas cap. He said if it was still showing on Monday to call him and he would take care of it… WRONG! I took the car to Autozone to have the codes ran and it showed “cylinder 8 misfire and service air suspension.” Imagine that! I called Jacklyn and she told me to bring the car back as soon as it was convenient and they would get it taken care of. That surely didn’t happen. So I drove the hour back to Westmont and the service manager said they would take care of everything at no charge, which they definitely did since they didn’t fix ANYTHING! After being stuck in a loner car for two days, which was a huge inconvenience seeing that I bought the H2 for the two businesses I own, needing it for cargo and towing abilities, I drove the hour back to Westmont to pick up my vehicle. The service manager told me there was nothing wrong at it was just a loose gas cap…SERIOUSLY? So I asked him, what about the “service air suspension” on the dash? He said, I don’t know why it says that, because my guys checked it out and there is nothing wrong with it. The service manager flat out lied to me. I took the car home and sure thing, 2 days later, the suspension was completely gone! The back end is currently sitting on the back tires. I called Jacklyn again, she sent me to Kevin, I left a message for Kevin, 2 days later, Kevin never returned my call. So I took the vehicle to Schapel Cadillac, which used to be a Hummer dealer. After paying $130 for the diagnostic, they told me I needed a new suspension compressor and tubing for the minimal cost of $2500. So called Tim. Tim said he would talk to his boss Kevin. After sitting the waiting room for 2 hours waiting on a return call, I called Tim again. He did not return my call but sent me an email that said they were trying to come up with a solution. Well that was a week ago and still no returned call. At this point I don’t even trust them to work on my car. It is currently parked and cannot be driven due to the suspension failing. This has been the absolute worst experience buying a car. I would never refer any of my clients who own luxury vehicles to this dealership. My business partner was actually planning to buy a new Mercedes for his wife this spring. Well it will absolutely not be at Mercedes of Westmont. I can’t believe they would go to these extremes for a measly $23k. Shouldn’t that be a drop in the bucket for such a prestigious Mercedes dealership?

Tasha Raylene Dec 19, 2013

Worst experience ever!! They sent me this link to write a review so that's exactly what I have done. Let me recap my experience with Mercedes of Westmont: After searching for 4 months for a well kept H2, I came across the listing at Mercedes of Westmont. I called the sales department and was connected to Jacklyn, a very sweet and attentive salesperson who answered all of my questions and even took the time to text me photos of the vehicle. I set an appointment to drive to Illinois that day for a test drive. I was a very serious buyer and Jacklyn did everything she could to help me narrow down my choices by checking carfax reports and comparing other H2's in the area. I was certain this was the car for me. After a few days, I came in to purchase the vehicle. This is where everything went downhill. After a second test drive, I noticed that there was a "SERVICE AIR SUSPENSION" reading on the dashboard. The salesman Tim that had taken over assured me that there was nothing wrong and it must have just been the vehicle running through the bells and whistles while the car shut down. Then we sat down to begin the paperwork and it just got worse. Right before we were ready to sign the papers, one of the managers came to us and said there had been a "MISTAKE" on the warranty that was listed and this vehicle had an "as is" warranty, not a 60 day warranty. That is when I should have walked. But after listening to all of their bs about "We're Auto Nation, we perform a 50 point inspection on all of our used vehicles, if the car isn't to our standard we send it to auction, bla bla bla..." They even provided us with the 50 point inspection and showed us the things that were fixed...well you missed a point! Looks like you needed a 51 point inspection! So after falling for all of their "we are supreme Auto Nation" babble, I believed their story and proceeded with my purchase. After signing all of the paperwork, writing a check for $23,042.53, and being handed a bouquet of flowers, I picked the car up in the service well only to find the "SERVICE AIR SUSPENSION AND THE CHECK ENGINE LIGHT ON." The salesman Tim also saw this and assured me that the porter has just gotten gas and it was probably just a loose gas cap. He said if it was still showing on Monday to call him and he would take care of it... WRONG! I took the car to Autozone to have the codes ran and it showed "cylinder 8 misfire and service air suspension." Imagine that! I called Jacklyn and she told me to bring the car back as soon as it was convenient and they would get it taken care of. That surely didn't happen. So I drove the hour back to Westmont and the service manager said they would take care of everything at no charge, which they definitely did since they didn't fix ANYTHING! After being stuck in a loner car for two days, which was a huge inconvenience seeing that I bought the H2 for the two businesses I own, needing it for cargo and towing abilities, I drove the hour back to Westmont to pick up my vehicle. The service manager told me there was nothing wrong at it was just a loose gas cap...SERIOUSLY? So I asked him, what about the "service air suspension" on the dash? He said, I don't know why it says that, because my guys checked it out and there is nothing wrong with it. The service manager flat out lied to me. I took the car home and sure thing, 2 days later, the suspension was completely gone! The back end is currently sitting on the back tires. I called Jacklyn again, she sent me to Kevin, I left a message for Kevin, 2 days later, Kevin never returned my call. So I took the vehicle to Schapel Cadillac, which used to be a Hummer dealer. After paying $130 for the diagnostic, they told me I needed a new suspension compressor and tubing for the minimal cost of $2500. So called Tim. Tim said he would talk to his boss Kevin. After sitting the waiting room for 2 hours waiting on a return call, I called Tim again. He did not return my call but sent me an email that said they were trying to come up with a solution. Well that was a week ago and still no returned call. At this point I don't even trust them to work on my car. It is currently parked and cannot be driven due to the suspension failing. This has been the absolute worst experience buying a car. I would never refer any of my clients who own luxury vehicles to this dealership. My business partner was actually planning to buy a new Mercedes for his wife this spring. Well it will absolutely not be at Mercedes of Westmont. I can't believe they would go to these extremes for a measly $23k. Shouldn't that be a drop in the bucket for such a prestigious Mercedes dealership?

TashaRaylene Dec 19, 2013

We purchased a used car worth 20K BMW from Westmont of Mercedes Benz (11/11/2010), prior to visiting the dealer we exchange email with Jim Fico and negotiated to lower the price to 20K. He agreed to sell the car for 20K, We met with the sale rep name Jim Fico (sales) my son, my wife and I was all present asked him regarding warranty, test drive the car and do the paper works. I specifically as him regarding the warranty and I was told it comes with 60 days bumper to bumper warranty, His own words "We are not mom's and pop's dealership will take care of you it comes with 60 days warranty". We purchased the car 11/11 after two days the oil started leaking (transmission and valve head cover) I called Jim Fico on Monday 11/15 and told me to bring in the car for service and will provide a loaner. We went back to the dealer after we purchased the car worth 20k, used it for four days (70 miles). After couples days, I received a call from the service advisor that Jim Fico and Mike Amato will have to authorize the repair, waited for anothers day no call or communication finally I called again Monday 11/22 talked to Jim Fico and he told me they will NOT cover the repair since the price of the car has been lowered and no profit margin, the bottom line they refused to authorize repair of the oil leaked and told me they already lower the purchase price from 24K to 20K. However during the test drive the Jim Fico did NOT informed us of any issue with car. In fact he told me and my family that any used car they sell goes to a detail inpection from the dealership, since they have the sister company Westmont of BMW it went to BMW for checking before selling the car. The service advisor Thomas Frizzle has been very helpful however he can't authorize any repair the unless the Mike Amato give him the approval. The bottom line we purchased a used car from Westmont of Mercedes Benz after FOUR days and 70 miles it started leaking oil (transmission and Head Casket) the dealer refuse to authorize the repair. The repair will cost estimate $1,300. Since I don't have the choice as of today 11/24/2010 I will pay it with my own money. I think this is NOT fair and Jim Fico did not disclose any issue to us. I was repeatedly told by Jim Fico that the price was lowered and cannot do anything more, however I was not informed of any issue during the purchased. Please let me know if you need any documentation to support my claim.

redgie Nov 29, 2010

We just spent nearly $50k and were totally scammed by Ken Krzak of Mercedes Benz of Westmont. It is beyond comprehension how this man lives with himself. He flat-out lied through his teeth, shamelessly, without remorse, without second thought to the harm he was doing. All he cares about is commission. He doesn't care how hard you saved, how careful you are being about picking the right car, how much you sacrificed to be able to finally buy the car of your dreams. He'll shatter them all just to line his pockets. He is the lowest of the low. BEWARE. We bought a Mercedes after being assured repeatedly that its condition was pristine - like brand new - NO scratches, NO stains, immaculate and perfect. We'd been searching for several months and were absolutely fine to keep searching. This was our dream car, we were willing to wait for the right one, we had saved for so long, we were intent to find the right car. But, Ken Krzak promised several times that this was the car, that we'd finally found one in perfect condition. He said we could trust him, that he was a reputable Mercedes dealership, that he had the dignity and trust of the brand name to back him, and that he had rigorously inspected the car, certified it, and assured us there were absolutely NO stains, nor scratches and that the car was in perfect working order. Based on this, though, he had to insist on a higher price than other like-Mercedes. Unfortunately, we trusted him, we relied on his emphatic and explicit promises. We paid cash, and we got SCAMMED!! There are horrible, permanent, MASSIVE cool-aide stains, there was front-end damage to the car, and they put USED and broken mats in it and didn't include the factory carpet mats. We paid top-dollar for a pristine car and got a car that had just been traded in as damaged. Ken Krzak's response?! "Huh, I guess this makes me look bad. Not sure there's anything I can do though." THAT'S IT! In his rush to sell without putting in the necessary work / make as much as possible, Ken Krzak also left the previous owner's personal information in the car, including all her telephone settings and address book and all her nagivation settings. Needless to say, she is also disgusted with the dealership's handling of this matter, and their low-balling of her trade-in only to turn around and advertise it as the top of the market without making the appropriate fixes. The dealership has been informed of the misrepresentation and fraudulent business practices of Ken Krzak, but he is still employed there and free to take extraordinary advantage of customers with Mercedes-Benz of Westmont and Mercedes Benz's full, tacit support. We have also found out from one of Ken Krzak's colleague's that he tried to polish over the damage to the exterior, so that it wasn't visible in the photos, as well as lay the carpets over the stains in order to conceal their existence. Ken Krzak is a purposely deceitful; do not trust him, nor the dealership that would employ such an unscrupulous pathological [violative content deleted].

avoidkenkrzak Dec 24, 2009

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