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Recent Reviews from Mercedes-Benz of Westmont

On March 3rd, 2020 at approximately 5:45 pm in the evening, I visited the Westmont facility, specifically the service center because my check coolant level light came on, and I needed to fill the reservoir. What I received was not service, but blatant disregard and disrespect. When I drove up, I was greeted by a young man, who filled the coolant and window wiper fluid levels. As I began to drive, the check coolant level popped back on so I pulled over and went back in. I explained to the young lady behind the counter the situation ;she immediately turned to the Service Advisor, Caesar to explain the situation, who was standing right there, The first thing he said was try to find the technician because, because he wasn’t the one who dealt with me. The young lady went to try and find the young man , but couldn’t and turned to Caesar, who reluctantly, stepped over to me. The first thing out of his mouth was that I needed to do a diagnostic because something else was wrong, and I responded no. He immediately turned and left, and I was left there standing there without any explanation or reasoning. Then, the young lady behind the desk sensed the awkwardness and suggested that maybe my hose was leaking or something else was wrong. When, I asked for the Advisor’s name, I was told that the reason why he was so abrupt was because he was with a client. She then became dismissive after I refused to make an appointment. The sad thing was if he had taken the time to look at my vehicle, he would of noticed that the young man, who topped off the fluids, did not screw the cap tight enough. I figured this out once I got home and screwed the cap on myself. I have never treated with such a lack of disrespect or been treated in such a dismissive manner in my life. All because I did not want to make an appointment, when all it took would of been a glance to correct the mistake. This was horrible Customer Service. I will never visit this facility again.

Chanette Dunbar Mar 4, 2020

Took my ML 350 in for a coolant light that came on the wonderful man and the service center took care of me as they always do Rob is the best........In this type of Business no one ever talks about the good they always talk about the bad when it comes to a review. But I must say the experience that I had on the showroom floor was one of the most disrespectful encounters I’ve ever had I am a young 35-year-old woman came in On my day off and jeans and my hair up and a bun. The sales woman Sylvia was kind enough to show me the inventory that she had on hand as far as used and new I had to step away for a moment to go to service to get my vehicle I pulled my vehicle around came back into the show room Sylvia was assisting another customer I didn’t dare to interrupt I just simply waited around was looking at vehicles got into one when I heard Sylvia ask this older white man Sitting at a desk with another lady look to be Hispanic Sylvia asked him whatever his name was can you give me a hand I have a customer looking at some inventory he simply said he has an appointment but who did he need to assist she pointed to me as I said in the vehicle not even 50 feet away and he says absolutely not I will not help her First of all I am a customer how in the hell do you get to pick and choose who you would like to help and why would you place a stereotype on me I think this is totally wrong and I’m very upset if I knew your name I would totally blast you you don’t belong in customer service you are not customer skilled I told Sylvia thank you for your time I understand you’re busy she gave me her business card and I walked out of there Very upset jumped into my ML 350 and burn rubber going out of there than I thought to myself why would I ever allow someone like this to get me so upset maybe this is why you guys don’t have a ton of great reviews this man needs to be reprimanded he needs to be talked to and more importantly he needs to learn how to handle customer service

sherry L Mar 3, 2020

If you value your time then I would stay away from these guys. They’re not only horrible at the details but my experience reflects the fact that it almost seems like they’ve never sold a car before. Anyone remember vacation the movie with Chevy Chase where they trade in the family car and change their mind and can’t get it back. Before I bought the car they were all over me with every kind of contact point they could manage between texts and voicemail and email. We purchased a certified preowned vehicle that was not ready for sale yet. It had scratches and the inside was pretty dirty along with some lipstick marks and dirt. It also didn’t come with an owners manual. We completed the purchase and we’re sure during the time that the vehicle will be prepped and ready. However we could see that it was just sitting there late on a Friday afternoon and no one was doing anything. So we asked and we kind a got a blank stare. Then to our amazement they just handed us the keys. The sales manager walked by and said you can’t give a Customer a car in their condition. So they told us to come back on the following Tuesday and they will give us a loaner. We returned on Tuesday and they didn’t finish the car so we had to wait until Wednesday. We came back to pick it up and they had only done the outside not the inside. When we called them they told us to return it. Which we did. And when we picked it up the second time we were pretty surprised to see that it just wasn’t done very well at all. It looked like I got a few beers on a Sunday afternoon and decided to take a half a shot at cleaning the inside of my own car. We just decided to let it go because it wasn’t worth the time. But I called them back to tell them that they never transfer the ownership from Mrs. Bobo in New Jersey to us so that after an hour on the phone with Mercedes trying to get Mbrace and SiriusXM working we learned that only the dealer could do this paperwork. So when I called back I asked the sales manager what was up with the detail because it wasn’t done very well and they basically told me that they were in between detailing companies so that the sales person had to go buy the supplies and clean it out in the parking lot. At which point it really wasn’t that happy because it looked like that was the case. They then told me that they got a detailing company so I could bring it back for third time. Which we did. And then despite asking for the owners manual we had to come back because they did forget to put it in the car for the third time. Then I get a text from them saying that the registration in Wisconsin is delayed so they gave me a letter that I’m supposed to give to anyone who pulls me over because I have no license plates. When I asked why there was a delay they sent me a snippy text that said “sometimes there’s just a delay” Well I know where there’s a delay because they processed the registration to use the old license plates which they conveniently didn’t transfer from the old car to the new one. They threw them away. So now because the car is registered in Wisconsin I have to physically make a trip to the department of motor vehicles to give them four dollars to get new plates. So they hand us a car that’s not detailed or clean, isn’t registered to the new owner, screw up the registration, make me take it back three times, make me spend an hour on the phone with Mercedes to get the services registered and then another hour at the Wisconsin Department of Motor Vehicles. Here’s something that sounds trivial but it shows you how they absolutely lack any attention to detail. Call their main number and ask you to press one or two or three. No press three for sales and it takes you to another phone treated ask you to press one or two for sales. Who would set up a phone tree to take you to a phone tree that oh by the way usually ends up in voicemail. I never write reviews. But I really felt like I had to share this experience.

Bill Lynch Dec 10, 2019

I'm sure dealers actively cultivate the "illusion" that you get better service from them than an independent shop - at a premium price. But when it comes to the service department at MB Westmont, I truly believe it. They are very knowledgeable, sincere, and helpful. Highly recommended, in spite of the high prices. One year after I unfortunately had a much different experience: I have been a customer of Mercedes-Benz of Westmont ever since we bought our first E350 in 2015. We have spent many thousands of dollars maintaining our 2 Mercedes. The actual service I received on the car itself this past Thursday was fine. However the customer service I received was pretty terrible: Before I left the dealership, the customer service representative told me she would call me in the afternoon with an update on the status of the car. When I did not receive a call by almost 5:00pm, I called her. My call went to voicemail and I therefore left a message asking her to call me back. After some time, as it was getting close to the time that I needed to leave work to get the train back to Westmont, I called again and managed to reach the agent by going through the switchboard. The agent told me that my car was done (no explanation or apology for not having let me know earlier). I notified the agent that I was planning to take Metra to Westmont, arriving at 6:06, at which time I would like the courtesy shuttle to pick me up. I told her I would to call to confirm once I was on the train. Having boarded the intended train, I called the agent right away. Once again, my call went to voicemail, and I left a message reconfirming that I would like to be picked up when the train arrived in Westmont. After arriving in Westmont I waited about 10 minutes before calling the agent again. She clearly had not received my message and told me that she would – only then – dispatch the shuttle. Approximately 30 minutes later – waiting outside – the shuttle still hadn’t arrived. I called again and was told the shuttle was on its way. Shortly after, the shuttle driver called to let me know he was at the station – however, he was on the opposite (inbound) side of the tracks, even though I had clearly conveyed the fact that I was waiting on the outbound side. Upon arriving at the dealership – almost an hour after I had expected – I was told by the cashier that the paperwork on the car was not ready, even though work on the car had been complete since around 5:00, and the agent knew that I was on the way to the dealership in the shuttle. Once the paperwork was completed, and the bill paid, only then was the call made to bring the car around to the front for pickup, another 10 minute wait. Upon entering the car, I found the key tag taped with packing tape to the key fob. Upon removing the tape, the finish on the key was marred. (see attached photos). I went back inside let the cashiers know about the damage to the key fob and to suggest that in the future they don’t use packing tape to attach the key tag to expensive key fobs. No apology was offered. Clearly, at the very least you need to find a better way of arranging shuttle pick-ups. I feel like you are taking my loyalty for granted, and I will seriously consider going someplace else the next time our car needs service.

Peter Conover Nov 30, 2019

After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I received an ABC suspension failure! Since I'm from St. Louis I took the Mercedes to a dealership here and I instantly contacted the james bloom Who sold me in the car. He said There was nothing he can do about it and we he wished me luck .(The St. Louis dealership which I took it to immediately told me it would take $3950,, and they discovered as additional problem) Westmont Mercedes is an AutoNation subsidiary . Now AutoNation has this five days 250 miles policy you could turn it back in no questions asked! In addition AutoNation has this 125 point inspection/reconditioning! Westmont Mercedes is in breach of that agreement .I contacted james bloom again and then went to his senior manager. Still no luck and they quickly started ignoring me. After contacting AutoNation I finally got Westmont to start talking to me again! This went on for several months. Westmont Mercedes was willing to take the car back after nearly 3 months! I told them NO! for various reasons.(Including insurance settlements, taxes and, and the upgrades I made to the car, to go out and look for car all over again etc) Thoughout this time I was willing to go up to Chicago to have the repairs at their dealership..they wouldn't bite.Al Leon Westmont even said well this suspenion just all the sudden popped up(bad luck on my part) I know it wasn't the case because I contacted the previous owner! He had the very same issue. Finally ,I was willing to settle for $1950 because I really didn't want to sue them in court! I've tried to work with them! I guess I will not be ignored much longer I am going to sue them! I have never been treated so badly by the dishonorable crooks people at Westmont Mercedes. Beware in buying a used car from them. If they can treat me like this for a stinking $1950, when the dealership brings in millions of dollars what can they do to you?. oh They made a minimum of $6000 of my car!

Puck roger Nov 23, 2019

Puck Roger Nov 6, 2019

After owning BMWS for 20+ years (3, 5, and 7 Series and a Z3 Roadster), I elected to try Mercedes Benz. Frankly, I was turned off by the dealers in St. Louis and looked online for the vehicle I wanted. I found a car on the website of MB of Westmont and sent in an electronic inquiry. I received a prompt follow-up call from Michael Moran, and in less than a minute I had negotiated what I thought was a sensational deal. Than I learned about a few "extras." They had a special finance deal and maintenace offer that added $2,000 in value TO ME THE BUYER after we had "done the deal." Every car I bougth always had extras that cost me money - in this case, it saved me big bucks. I flew to Chicago thinking this is too good to be true. I roll up in a taxi to MB of Westmont and Michael happens to be out front. He greets me by name (says the suitcase gave me a way) and takes me inside. Introduces me to the team and gets the whole deal done promptly. One of the team mebers spent 20-30 minutes with me to demonstrate every feature of the car. After that, he hands me his card and tells me to call anytime with questions. Same thing with the Finaance Team. He presented a written description of warranties and other add-ons and there was absolutly no pressure whatsoever to add anything. He just wanted to make sure I knew all of my options and he took time to explain each offering in detail, with cost and benfit information easy to follow. I work in sales and am glad that Michael Moran is not in my industry, as I would never want to compete against him. He is the most customer-centric professional I have dealt with in any business. The Mercedes Benz caps he gave me and my 15-year old were the cherry on the top of the sundae. You will not be disappointed if you call Michael and work with him to find a fantastic car at the absolute best price. My wife calls me a cheapskate but I prefer "value-oriented individual." Michael is A+++++. Do yourself a favor and call him.

STLMIKE Jan 21, 2015

Worst experience ever!! They sent me this link to write a review so that's exactly what I have done. Let me recap my experience with Mercedes of Westmont: After searching for 4 months for a well kept H2, I came across the listing at Mercedes of Westmont. I called the sales department and was connected to Jacklyn, a very sweet and attentive salesperson who answered all of my questions and even took the time to text me photos of the vehicle. I set an appointment to drive to Illinois that day for a test drive. I was a very serious buyer and Jacklyn did everything she could to help me narrow down my choices by checking carfax reports and comparing other H2’s in the area. I was certain this was the car for me. After a few days, I came in to purchase the vehicle. This is where everything went downhill. After a second test drive, I noticed that there was a “SERVICE AIR SUSPENSION” reading on the dashboard. The salesman Tim that had taken over assured me that there was nothing wrong and it must have just been the vehicle running through the bells and whistles while the car shut down. Then we sat down to begin the paperwork and it just got worse. Right before we were ready to sign the papers, one of the managers came to us and said there had been a “MISTAKE” on the warranty that was listed and this vehicle had an “as is” warranty, not a 60 day warranty. That is when I should have walked. But after listening to all of their bs about “We’re Auto Nation, we perform a 50 point inspection on all of our used vehicles, if the car isn’t to our standard we send it to auction, bla bla bla…” They even provided us with the 50 point inspection and showed us the things that were fixed…well you missed a point! Looks like you needed a 51 point inspection! So after falling for all of their “we are supreme Auto Nation” babble, I believed their story and proceeded with my purchase. After signing all of the paperwork, writing a check for $23,042.53, and being handed a bouquet of flowers, I picked the car up in the service well only to find the “SERVICE AIR SUSPENSION AND THE CHECK ENGINE LIGHT ON.” The salesman Tim also saw this and assured me that the porter has just gotten gas and it was probably just a loose gas cap. He said if it was still showing on Monday to call him and he would take care of it… WRONG! I took the car to Autozone to have the codes ran and it showed “cylinder 8 misfire and service air suspension.” Imagine that! I called Jacklyn and she told me to bring the car back as soon as it was convenient and they would get it taken care of. That surely didn’t happen. So I drove the hour back to Westmont and the service manager said they would take care of everything at no charge, which they definitely did since they didn’t fix ANYTHING! After being stuck in a loner car for two days, which was a huge inconvenience seeing that I bought the H2 for the two businesses I own, needing it for cargo and towing abilities, I drove the hour back to Westmont to pick up my vehicle. The service manager told me there was nothing wrong at it was just a loose gas cap…SERIOUSLY? So I asked him, what about the “service air suspension” on the dash? He said, I don’t know why it says that, because my guys checked it out and there is nothing wrong with it. The service manager flat out lied to me. I took the car home and sure thing, 2 days later, the suspension was completely gone! The back end is currently sitting on the back tires. I called Jacklyn again, she sent me to Kevin, I left a message for Kevin, 2 days later, Kevin never returned my call. So I took the vehicle to Schapel Cadillac, which used to be a Hummer dealer. After paying $130 for the diagnostic, they told me I needed a new suspension compressor and tubing for the minimal cost of $2500. So called Tim. Tim said he would talk to his boss Kevin. After sitting the waiting room for 2 hours waiting on a return call, I called Tim again. He did not return my call but sent me an email that said they were trying to come up with a solution. Well that was a week ago and still no returned call. At this point I don’t even trust them to work on my car. It is currently parked and cannot be driven due to the suspension failing. This has been the absolute worst experience buying a car. I would never refer any of my clients who own luxury vehicles to this dealership. My business partner was actually planning to buy a new Mercedes for his wife this spring. Well it will absolutely not be at Mercedes of Westmont. I can’t believe they would go to these extremes for a measly $23k. Shouldn’t that be a drop in the bucket for such a prestigious Mercedes dealership?

Tasha Raylene Dec 19, 2013

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Real Reviews of Mercedes-Benz of Westmont

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Recent Reviews from Mercedes-Benz of Westmont

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