Very poor customer service

Kimberely Cager is who you need to see at Mercedes Westmont! Absolutely amazing. She was incredibly kind, patient and knowledgeable. Kim went above and beyond to make sure I was happy and comfortable with both my vehicle + financing plan. The entire process was completely smooth and stress free. I will never buy a car from anyone else! Thanks Kimberely!

I was very dissappointed to pick up a dirty car after service. The excuse of "we don't do car wash anymore is not acceptable." I expect so much more from MB.

ZERO or negative if i could , a friend if mine bought a used Mercedes , and they didnt even let him know about windshield glass which had a crack , and eventually was noticed only when it got worse . (could notice within the first 15 or 20 days ). well part mistake on buyers side for not noticing before buying , but this shouldnt be taken advantage of In my opinion AND the worst one , the car did not have the floor mats , and when asked for the same , the answer was (THE SELLER DID NOT PROVIDE IT TO US as well ) LOL , common guys you couldnt provide a 50-60 $ set of floor mats for the customer who is spending 20 k + ?????????????????????? REALLY ??????????????????????????????? and as always , just my experience and opinion , do your due diligence

Super helpful they went out of their way to squeeze me in with an appointment they kept on following up Shannon the service lady was super helpful too she kept on texting me to make sure I am getting fully updated

I have been researching 2021 GLCs and I saw one online here and chose the text with dealer option … the person responded right away and was nice but they arent at the dealership and basically funnel the leads from the website and give it to to the dealership …I was very specific in lettiing them know what I wanted. Was looking for a courtesy vehicle with low miles and I stated I was not looking to pay msrp on them and that if the dealer was not willing to offer less than msrp on those used vehicles to just let me know so we dont waste anyones time … I proceeded to let the rep know that that I had been offered discounts already with competitor dealerships because they like to say inventory is low and thats the reason they price gouge but thats not true there are deals out there it depends on the dealerships willingness to be fair , also keep in mind I didn't even say that I needed a significant discount … So after finishing with the text rep I get email from a M Moran sending me 5 vehicles all with msrp being the price , no personal text saying hey I understand your needs etc… I responded asking if the initial rep explained what I was looking to accomplish , I then got a condescending email from Ken Krzak used inventory mgr disguised as a nice reply saying oh your doing great with your other pending sales (summarized) no honesty or response saying I’m sorry unfortunately we just don't want to offer anything fair , I would have respected that more.. Do not go here if you are looking for honesty, a great experience knowing your time and needs are valued and being taken taken care of , something you would expect from a luxury dealership , In addition I had to speak to communicate with 3 people within 15 mins , not a personable experience at all and no attention to detail spend your good money elsewhere , I’m glad I only had to waste 15 mins or so

Glad we visited Mercedes-Benz of Westmont office to buy the SUV. It didn't take much time to select, bargain, and to drive out. I had to mention the names of the staff who really helped in this process are: Sylvia Dziuba, Thomas Flessor, Ardit and Mohamed. They were very polite, service with a smile, no pressure to sell which made us comfortable and to make the decision to buy. If I am buying another one, for sure I will visit them again.

Best service in the industry. Be sure and ask for Brian Reed when going for service. .

Very disappointed with my overall experience at this dealership. I was not made to feel like a valued Mercedes customer. I feel I was not given the consideration promised because my service advisor was not available during the pick-up process. I feel I was overcharged. My car was returned to me unwashed. I have written a email detailing the experience to Xaviar John/Service Director at this location. I don't recommend this dealer for sales or service.

Amazing experience and such a professional staff

This place is amazing! They turn the car dealership model upside down. I just purchased a chevy colorado from them and from the time i contacted them about the vehicle, to the time i was driving off the lot, i kept waiting for the catch. It never came. My salesman Rafi was the best. he bent over backwards to make sure i was just simply having a good experience. There were no gimmicks, no negotiations, no bait and switch, no "let me talk to my manager" tactics. The truck was exactly what he said it was, the price i paid was exactly what he said it would be. I couldn't be happier, and even though i live 3 hours away, Rafi will be the first person i call when i get in the market for a vehicle. Kyle W.

Worked with Al DiGiannantonio and was very happy with the experience. No pressure, very easy to deal with, excellent customer service.

I have purchased 8 brand new cars in my lifetime so far and our experience at this dealership was absolutely the best. Pavel was very patient with us, very professional and gave us a price that we are happy with. We were in and out of the dealership in 60 minutes with our car. I will refer Pavel and this dealership to anyone who asks.

Kemberely was phenomenal sales representative, super nice and knowledgable, we went there 30 minutes before closing, the car was blocked by another cars, in spite of that she let us take a look and get the deal done, with this dealership honesty, professionalism and same online prices, NO HIDDEN FEES, NO EXTRA EXPENCES. We went home happy that evening. Thank you Kimberly. 100% recommend to all family and friends.

Earl was courteous and very helpful even on Saturday late walk in . So much selection to choose from. This dealership puts other ones to shame in comparison

Purchased a 2018 VW and the brake rotors were damaged and the car shook horribly when decelerating from highway speeds. Which I noticed on my way back on a 100 mile trip home. Durring the test drive I was not able to get the car on the highway as the sales rep had me drive up the street and turn around back to the dealership. I've called the dealership and they are refunding my brake repair. Took a week for them to get back to me, but grateful they were courteous and took care of the problem. Would definitely buy from them again.

I had a great experience at Mercedes-Benz of Westmont. I told my salesman (Chris) what I wanted, and that's what I purchased.

We live in our converted Mercedes Sprinter Van so it’s more than a vehicle to us. Brett, the Sprinter Tech and the Service manager were all stellar. Informed us of an emissions recall that we weren’t aware of, took us in immediately and took care of us. And when there was a problem right after we got it back they rushed it in and fixed it right away for us. Thank you to the entire service team! Oh! And usually, after the “test drive” we have to clean up all of our stuff cuz it wasn’t driven with care; but this crew was different. Thank you for caring for our home!

Chris the salesman I worked with was great and very helpful. Dealership was an overall positive experience. Recently dealt with their service department and Harry was very helpful and informative making it an overall great experience.

Loaner car was horrible tire needed air in two front tire a lot must had slow leaks. Ask for a courtesy wash upon pickup car was not wash. Just a bad experience.

Just shared my service comment

Wants to charge you 5K + TAX over MSRP. Reason given " Other people are buying from us and selling for profit" this was for a minivan for our family. I would understand this if I wanted buy a car directly from the lot but this was an order for 6-12 months into the future.Expect price gouging to make a quick buck.

My experience was outstanding, I got a call early the next morning after viewing on-line cars at the Westmont location of Mercedes Benz the previous evening from Susan...She asked Tom, her associate (sale person) to work with me.....They knows how to treat their customers. Tom and I test drove several cars, we talked numbers and we closed the deal. Tom is the best sales person I have every worked with; he was patient, considered, very knowledgeable and most of all he listened to my needs and wants.....My total experience was EPIC.... the finance guy EPIC, the guy who explained every detail of operating my new car EPIC, the guys who washed and detailed my new car EPIC.....Mercedes Benz of Westmont will always get my business

Very prompt and friendly service. Brett made sure that our car was serviced and that our battery issue was fixed and the car ready for pick up that afternoon. Thank you !

Kelli always does an excellent job taking care of our cars.

Excellent service and friendly staff

Staff was friendly. Mo was the sales person I worked with, and he was great. When my son and I went to the dealership, we didn’t realize the dealership had just closed for the day, but Mo was kind enough to let us in to do a quick look at a car I liked in the showroom. Because of his kindness, I made sure to work with him on the car that I wanted to purchase. The car was at another Autonation out of state, and Mo along with his GM helped make the transaction smooth. Although the car took extremely long to get shipped, I was aware of the possibility of the delay due to all the shortage issues with covid, so I was fine and I don’t think it was the fault of Mercedes Westmont. At the end it worked out… the car was beautiful, certified, clean and I was glad financing didn’t take long. My only suggestion to other buyers is, if you plan on financing, check out your rates at your bank first, as it may be lower. I had an approval from my bank but because of the shipping delay it expired, so I went with the dealership’s financing expecting it to be similar to my bank, but I was disappointed with the interest offered as it was higher than I expected. That’s the only part of the process that I was not happy with. However, the finance person was friendly. Overall, I would recommend Mercedes Westmont, and would refer my family and friends to checkout the dealership and recommend Mo.

I can for a record for airbags on my sprinter van they change airbags and my steering wheel the horn is not working and they change for the airbag with different shape with out of controls you need buttons and for operating the radio operating the dash screen

Very nice people - customer oriented

I am sorry but I have to say that the service was not great. I brought my car in on a Monday for service. I received a call Monday afternoon that I need new tires and front breaks. I gave the go ahead for both. I called multiple times on Tuesday to see if the car was ready, left messages and never got a call back. I called Wednesday morning and was told my service provider would call back ASAP. Over three hours later and no call back I decided to stop by the dealership to get an answer. I waited 10-15 minutes for my service provider then finally someone else came over and told me he would check into it. 15 + minutes later I was told that they ordered tires which came in Wednesday morning and they were now working on putting them on but first they had to finish up the brakes! (Why could they not have done the breaks on Tues.?) I was told that the car most likely would not be ready until Thursday. I let them know that I was going out of town Thursday early morning and would not be able to pick up the car until the next Tuesday. When I arrived at the dealership the following Tuesday, the Customer Service desk could not find my paperwork and said the car is not finished! After waiting a while, I found out my car was ready but my service provider had not put in the necessary paperwork to let them know if was finished. I am really a very patient person but this was ridiculous.

Great service. Very satisfied and highly recommend!

Great timely service. I’ve been getting my service there since 2003 and it’s always been excellent! This time service was not as expected. My car was in service for 2 days and the problem still exist. This is the second time within a month that the car was taken in for the same problem.

The experience was fast pace but very efficiently done. The representative Kimberly was professional and patience with answering all my questions. Thank you for a great experience . I’d definitely buy here again!

Such a great and friendly place. Once your in the mercedes family, you are taken care of and followed up on consistently by the team. Highly recommend Dave Legner for any customer satisfaction needs. He won't disappoint.

Rob from service was above and beyond any expectation. I called same day, he goes, give few hours to have a clean loaner. 3 h later I am in and out. Next day, a phone call about bad tire, he knew needed to be changed but still he made the phone call, get my permission and fixe it. 24 h later I have my car back, as good as new. This is the main reason I only drive Mercedes.

Rob Razik is an outstanding service representative! I’ve been fortunate to work with him for many years and always received the best service in a polite, caring way!

For a luxury dealership I was very disappointed.

They have very Honest and Polite employees. The maintenance service is quick and thorough. I left my bags in the loaner car and they called me to retrieve my packages. Mercedes Benz of Westmont provides the best prices and employee diversity of staff of any dealership in Illinois.

New key for ML 350. Cost $450 (!) plus they told me I needed to make a 1 hour service appointment to have the key programmed (another $190). The “programming” itself couldn't have taken 5 minutes— I ran into the service tech shortly after I dropped it off and he said he was already finished. This service department isn't user friendly; very hard to get a live person on the phone.

Second time here the staff there are wonderful feels warm an homey .SYLVIA .D and TOM ,iGREAT TEAM !!!! It was great working with them both. thank you again..

Service was great. Went in for scheduled service and it was completed as promised. Wish they would have washed it before returning the car to me.

Service was excellent

Time and again - Outstanding customer service and excellent maintenance job!!

Also a GREAT experience!!!! The staff is AWESOME!!!!

Very clean and professional.

My service experience was 5 star due in large part to service writer Brian Reed, and technician Gary Altman.

The service department here, particularly Shannon, was exceptional in providing clear communication and excellent service. I will be a repeat customer thanks to the high bar they've set.

Would Like to just say that Kimberly Cager was one of the most kindhearted down to earth people I have ever met. Everyone has been in a dealership before and you can tell when someones genuine or just trying to take your money. She was amazing, we talked about countless things through this journey, and I think I actually liked hanging with her more than my pickup of my 2019 C300. 10 stars if I could. As far as everyone else goes, everyone else was so nice managers and all welcomed me with open arms and made this deal possible! Thanks so much mercedes of westmont!

Exceptional overall sales experience. The sales reps were personable and knowledgeable. Answered all my sales concerns and was very patient. The finance manager was efficient and I never felt any typical sales pressure. It was a great experience and I would definitely recommend this dealership.

Excellent service. We love the way Ms. Shannon Patt keeps us updated and the the great attitude that she has. She gives attention to the details and our needs.

Shannon is no nonsense, very knowledgeable, and very helpful.

Great service!

Had recall work done. Brett helped a lot.

Mike Moran made this the easiest auto purchase I ever made. My first Mercedes and it won't be my last. Love my E350!

As always, my service experience at Mercedes of Westmont was excellent, in large part due to my wonderful service advisor, Brian.

Brian Reed, Service Advisor knows what he is doing. He is very knowledgeable about the Mercedes vehicles especially the engine. He will provide a loaner when other service advisor refused. Mr. Reed is the guy to go to at the Service Department.

My experience with Bob and Bret was really outstanding. They went above and beyond to help me in a less than desirable situation and I have nothing but appreciation. Thank you!

Difficult to trust: Charged 18.8% more for a part that 1. Should had been installed on the as built vehicle when ordered, 2. Over what was quoted when the part was ordered. Also went from “we’ll give you a loaner” to “someone will pick you up and drop you off.”

My husband and I went to Mercedes to purchase a car. We had an appointment sent with Raffi. After test driving a few cars, we went inside to start the process. Raffi printed out the MSRP for my husband and went to get numbers. He came back a few minutes later with a total price that was $10k more than the price on the MSRP. When we asked him about the price, he pulled out a few additional signed contracts from other buyers where he shows a listing price and the overall total being outrageously higher than the listed price. One example was a selling price of $117k and charging the buyer $125k and said they can just because. We walked out and ask we were leaving Raffi said to us “I guess Mercedes isn’t for you.”—what absolutely terrible customer service and what a degrading comment to make to any potential client. We left and went to BMW and just next door to them and looked at cars that were listed at a higher price than the Mercedes and the payment was less than what Mercedes gave us. Buyers- be aware of going into this dealership and them overcharging you for a car simply because they can! Go right next door to BMW of Westmont and see Paul for a much better client experience!

My husband and I went to Mercedes to purchase a car. We had an appointment sent with Raffi. After test driving a few cars, we went inside to start the process. Raffi printed out the MSRP for my husband and went to get numbers. He came back a few minutes later with a total price that was $10k more than the price on the MSRP. When we asked him about the price, he pulled out a few additional signed contracts from other buyers where he shows a listing price and the overall total being outrageously higher than the listed price. One example was a selling price of $117k and charging the buyer $125k and said they can just because. We walked out and ask we were leaving Raffi said to us “I guess Mercedes isn’t for you.”—what absolutely terrible customer service and what a degrading comment to make to any potential client. We left and went to BMW and just next door to them and looked at cars that were listed at a higher price than the Mercedes and the payment was less than what Mercedes gave us. Buyers- be aware of going into this dealership and them overcharging you for a car simply because they can! Go right next door to BMW of Westmont and see Paul for a much better client experience!

It's baffling this is a Mercedes-Benz dealer. The volume of un-returned voice mails and emails ... is just stunning. For a "luxury" car dealer, they offer very budget service - especially the finance department. The only time I get service is from the General Manager. 1) To reach the dealership, I had to fly. To hold the car for me, the salesrep Kim Avino asked me to sign a purchase agreement and send a scan of it back. After flying and taking an Uber to the dealer, I was presented with a new purchase agreement with another $149 charge. (This violates consumer law.) I protested but eventually paid. Only after complaining to the General Manager was I refunded. 2) My paperwork didn't reach the title processing company until just prior to my 30-day temporary tag expiration. So I spent a couple of weeks driving on expired tags. I left multiple voice mails and sent multiple emails requesting status and information. The only time anyone returned my calls is if I left a voice mail for the general manager. 3) The dealer overcharged me ~$400 for my Missouri sales taxes. It's been over 2 months since the purchase and over 2 weeks since I got my license plates. But I have no idea when they will refund me the overcharge. I've emailed and called about this - again, no responses. 4) The dealership did me the courtesy of retrieving the cargo cover from the prior owner. That's the only thing keeping this from a one-star review. Perhaps they are kinder and more responsive to local buyers. But if you're an out-of-state buyer, I would avoid the hassle here. The lack of customer service is not worth the travel.

Fast and reliable service at high quality. Smooth and easy access to the very helpful and supportive service team. Good job done on the car, too!

Went to put bid for car and flatly turned me down.

The service was fantastic, and everyone was friendly and courteous.

Very prompt service. Very clean facility

Exceptional experience and service.

Mercedes-Benz of Westmont service which they provided it was terrible!DO NOT DO ANY BUSINESS with KELLI !!!!!! Westmont location diagnose few things which I knew the problem of my car . Kelli told us Airmatic compressor exhaust jhose needs replacement , we replace. After I pickup my car on the dashboard shows malfunction before I came with the car I didn’t have this on my dashboard and Kelli ask me right away do you have on dashboard any message about( Malfunction) before she took my car for diagnosing. I told her my car just making noise when you come by it, I do not have any messages on dashboard. Kelli doesn’t have any customer service experience. When I try to explain her something she tried to shut me down was her voice and told me to go look on the contract couldn’t deal with this person. It was really nice of the lady Shannon who works there as well she come out from her office and help us out. This my second time had bad experience in Westmont location. Will never want to go there.This dealership has luxury car really surprise they hire people with out any knowledge of customer service.

On behalf of my dad: I arrived at MB of Westmont with a nail in my tire and warnings on the dash. Brett took care of things immediately and I was on my way shortly with everything fixed and a clean car. I buy my cars based as much on service as anything else and that’s why I’ve been a Laurel customer for 30 years. Thanks Brett.

As a first time car buyer, I was completely new to this process and the entire team at Mercedes-Benz of Westmont were extremely helpful and made my experience fantastic. Al DiGiannantonio was polite, helpful, informative, and was instrumental to my positive experience. If this is your 1st time buying or 10th time buying, I couldn't recommend this location enough. Truly a great team.

Service representative was prompt, knowledgeable and courteous. Service of my automobile was exemplary.

I needed three tires replaced. I had prices from two other places. You had them in stock, and Shannon was able to work it out to match the price I had. Kudo's to Shannon! She was fabulous.

The entire purchasing process was enjoyable due to their pricing and services offered at the dealership. My sales person, Michael Moran, was absolutely the best I have dealt with in my 2 month search for a vehicle. I will be back as a highly satisfied customer.

i have been here too many times and each time they do a great job thank you all

Very attentive and quick service!

Easy process, no hard sell and they got me in snd out quickly

Longer wait times than ever before, wait an hour to drop my car off and get loaner, wait to pick up my car. Brian Reed and Ricardo the Tech is the only reason I go here. Come on MBZ you have to hire more people to shuffle these cars and get us in and out like it was. This has been an issue for over a year.

Services was great. Husband James states they took great care of him. Provided loaner, very courteous.

Excellent sales & service. Always a pleasure working with Brett N.

I do recommend the Westmont location. PROS: Recall was completed as I waited. Very nice waiting area. CONS: My Sprinter RV is taller than the 9 foot entry door to service so arriving is awkward as I can't pull in the normal line.

Brett Nordmeyer provided excellent customer care. Highly recommend MB of Westmont for service.

Received an unusual warning on my dashboard, luckily near my Mercedes dealership. Service tech reviewed the message and was quite confident that a new battery was needed on my six year old auto. It was mid afternoon on a Friday..Replacement would take a few hours. could not wait, no available courtesy cars, chose the option to be driven home and picked up on Saturday. Not wanting to rush a repair, was pleased to pick up the next day, car performs much better.

I would recommend Mike Moran to all my friends. He made the process of purchasing a car stress free and got a great deal. He earns 5 gold stars. Thank you Mike.

Amazing customer service and the best sales person! Sylvia Dziuba- thank you for making it happen and getting the car of my dreams!

Service was of no help as my new mercedes lost it online ability. Traveling from Arizona to Chicago.

Friendly and attentive treatment by sales staff.

I took my car here and spent $2500 to have my driver side seat motor fixed. When I got my car back, the rain sensing wind shield wipers stopped working. It would constantly wipe fast no matter what. They fixed one thing broke another. I let the service advisor know. I email/text/voicemail no response from Harry Arroyo. I am not a happy customer.

I have been a life-long Cadillac customer and decided to stop by to take a look at a Mercedes at the Mercedes of Westmont dealership. Outside of the Mercedes being an exceptional brand, the service we received from Al (our salesman) was OUTSTANDING. He was knowledgeable, patient, and came up with options to help us close the deal. Although I was not ready to buy when we first met, I gave him my car requirements and he found the perfect vehicle for me a month later. In short, couldn't be happier with our purchase and would highly recommend Al to anyone looking for a great car buying experience at Mercedes of Westmont!

Flat fixed went flat. Plugged tire instead of patching.

Came in for repair, although I didn't wish to complete all the work that was needed. The customer service was superb. Ask for Brett in service you won't be disappointed.

Good Job Kimberley Cager. Thank you for your help and making us feel more than just a customer. My wife is very happy with your service and her car. Hope to see you again when it's my turn for a car.

Exceptional service with personalized attention.

I had a great shopping experience. The response was quick and personalized and detail. They found the best car for me and shipping from Chicago to Miami was awesome, fabulous quick and accurate. I love Mercedez Benz. I have 3 of them.

Went to this place on July 18th 2020 to get Mercedes 250 . Salesman was not only arrogant but ignorant too. Didn’t answer any questions properly but tried to dodge every question. Wasted my 3 hrs so in the end left that place and bought the same car from hoffman estate the same day . Entire management had sense of arrogance in them . Plz avoid this place if u believe in self esteem.

They did not treat me well. My vehicle did not get the attention it deserves.

I had a wonderful experiencing here. I’ve bought three cars already from them. Sylvia is my go to sales person. She is straightforward, trustworthy and a genuinely sweet person! When I left with my car I told her , @see you in 3 years!” And I mean it. I wouldn’t buy a car from anyone else.

We recently took of Winnebago Sprinter in for recall. Great appt - got vehicle back earlier than originally told. Bretti Nordmeyer was our service advisor - great guy!

Very easy process---the only critique I'd have would be when you arrive it isn't clear what to do and we ended up standing around lost for a while.

I had a great experience working with Sylvia Dziuba of Mercedes-Benz of Westmont. I live in Georgia and with the dealership being in Illinois you would think it would be difficult to purchase a vehicle. Well this was as smooth as if I was purchasing the vehicle right here in Georgia. The communication with Sylvia was great any questions I had she would always give me a prompt response. She would go out of her way to send me pictures or anything I asked. I absolutely love the vehicle and would recommend anyone to Mercedes-Benz of Westmont!

My certified Mercedes glc 300 was put in the shop for basic stuff that should have been taken care before purchase! I would not purchase a car from here. They have been very rude!

I brought my car in for the A service. Brian Reed was absolutely fantastic as usual and took excellent care of all my needs. However, I was extremely dissatisfied with Mercedes. I had to wait two weeks to get an appointment and receive a loaner car. That was bad enough but upon arriving at Mercedes service center at 7:15am, it was so jammed I had to wait outsource garage for over 15 minutes in the way of everyone trying to get through with cars piling up behind me. I have never seen this dealership so disorganized and over booked. I won’t continue to service my car there if this is the future of this dealership. I want to stress again, though , how grateful I am for Brian and Rob who are always willing to do whatever they can to make my visit absolutely perfect!!! I give them both 5 stars!!! Christine Joern

I was very satisfied with the service I received from Mercedes of Westmont. Shannon was my service rep and she was extremely cooperative and assisted me with what was needed on my car as well as my situation at the time.

Thank you service staff for taking great care of me and my car.

Been getting cars for 6 years now, finally purchased this year and the process couldn’t have been any easier without the attentive help and kindness of Sylvia and Tom.

The staff was courteous and responsive. Quickly provided me with a multiple corrective measures. They reported a few oil leaks that needed immediate attention. I agreed to all measures and ordering of parts. The car was to be returned the next day. I then requested saving the parts. I never heard back from the dealership again. I had to call and text and finally insist on talking to a manager. To only be sent to voicemail. At the end of the third day a different serviceman called said my car was ready and my original service was off duty. He never let me know status or how long my one day service was being extended or that someone else was now taking over my account. The repair desks only asks you who was helping you and puts you in the same person's email. They called at the end of the third day Friday 4:00 and said they had no record of an agreement to shuttle me back. A courtesy car was finally sent and when I asked to see the parts. I was told none were saved and a third service, insultingly showed me an example of a worn out break pad from another car of the same model. I have never been ignored, disregarded and insulted by an entire establishment before, while paying the highest bill.

Great experience.

I had a wonderful experience. Eric was professional, knowledgeable and extremely helpful. He was conscious of my time and made the entire process painless. He is a great asset to your company. In addition the "technical staff" is highly skilled and deserves kudos for a job well done. Thank you. SK

I had the most wonderful experience at MB of Westmont! Brian Reed was excellent- very professional, attentive, communicative and friendly. My car was in and out within a few days and Brian kept in touch with me the whole time. I am very satisfied with the service provided to me and I will definitely be visiting MB of Westmont again and again!

I recently purchased a vehicle from Mercedes Benz of Westmont. Kim was my sales representative, she was professional and delivered the highest quality of service. I actually live in Florida and purchased the vehicle without ever stepping foot in the building. I couldn't have asked for an easier transaction considering it was thousands of miles away. The vehicle should arrive today. Thanks for everything

Mr, Dave Fricano and his team that I have dealt with are awesome.I have bought several Benzs from this dealership starting with Laurel.I highly recommend this place. I deal with Mr. Scot and Mr. Brian in the service departmnet. If you ever have a problem go to these two gentlemen. I hate the Mbrace system .They have not fixed the problem, Not a local problem.The problem is with Mercedes. There is nobody to talk to and complain about the lousy service.You get sent from one site to another. My time is important. As soon as the trial period ends I will not renew.

We just bought our car from Mercedes-Benz of Westmont. The trio of Sylvia, Tom and Sam made the entire process seamless. They were pleasant and meticulous. Despite the low inventory, they made sure we get the car that we wanted to buy. Communication was top notch. If you need to lease/buy, just walk in and ask for Sylvia and Tom. They will take excellent care of you. Sam will make sure you understand the financial aspect of your purchase. Also shout out to Eric Hoffman (GM) for keeping such a good team and making Mercedes-Westmont the favorite dealership of so many people. Highly recommended!

I just picked up my new GLS63 and couldn't be more pleased with the service and support received from Earl Sklar and the team at Mercedes-Benz of Westmont. It's my 4th purchase, and I would recommend you try them. Karl Buscher

Very good service. Very nice people. Ayesha K.

Sylvia and team of Mercedes-Benz of Westmont are the best at what they do. This was the smoothest and fastest transaction I've ever had purchasing a vehicle. I felt like I was actually being cared for with the attention to detail and focus on what I wanted. Hope to do business in the near future and would highly recommend you work with them of you are looking to buy.

I travelled from Chicago, and yes, I'm going back for every service need. That sums it all. Thank You, Brett.

Service advisor was great. Was there for an A service. Arrived at my appointed time but waited for 2+ hours - seems like a long time to wait for very basic service.

They are very professional and they make you feel welcome.

Michael at Westmont located a new car for me during the car shortage caused by the pandemic. He kept me well informed during the process and shipped it to Texas for me. Great customer service always from Mercedes of Westmont.

Mike Moran was very helpful. The entire purchase experience was very smooth. Hope to continue to work with Mike in the future!

YVETTE ROSS - Brian Reed is the best. MB of Westmont is such a great place with great energy. I would recommend that location to anyone. LOVE LOVE LOVE LOVE WESTMONT. 🙏🏽

I was very happy and satisfied with the service and want to thank all involved with the care of my car especially KELLI who is the best

Buyers be aware this dealership does shady practices and charges imaginary fees. Management tried to take advantage multiple times, they couldn’t give me a straight forward answer for all the ‘fees and over charges’ above my lease buyout quote (which they didn’t think I knew my buyout #) (they later said it was a mistake). I should look into having the attorney general visit them. Highly unprofessional personal. Was a customer for years, I wont ever be going back. I am highly disappointed. Please be careful when doing business with this dealership! Asked to speak to management multiple times and the general manager and I got the run around EVERY time.They were dishonest and rude when I found their hidden fees, they didn’t care one single bit to make it right either !

Shannon my Service Advisor Went Over and beyond to help me. The Service was great, my car drives much better. Good People to do business with . Shannon went extra mile to put me on a loaner. I will definitely recommend her. 👏👏👏

Very professional customer service

The buying process was very easy. The car I bought was thoroughly serviced before I took it. Dave Legner was the best person to deal with. He was quick to answer all my questions and made the whole car buying experience so easy. I would recommend Mercedes-Benz Of Westmont to anybody who wants to buy a car.

For the first time in 12 years I got really bad service. Had trouble getting someone to intake my car even though I had reservation. I called three times to see if my car was ready after 2 o?clock when my car was taken in the night before for routine A service. Never got a call back. Manager blamed that on the fact they are down one service person and blamed the government for that problem. Hopefully, they can hire one person who wants a job to help them out. My last two cars were bought at this agency. Still like my salesman.

Had vehicle in for service and regular maintenance. Didn't solve the service issue...nor even acknowledge it existed. When I picked vehicle back up, issue still there.

Recently purchased a vehicle from Mercedes Benz of Westmont. Both the salesman Mohammad Khalil and finance manager Mohammad Salah made it an amazing experience. They were very knowledgeable and also very efficient. They made this the best car dealership experience I have ever had. Very friendly staff and I felt very comfortable doing business here.

I received an email about a recall for my 2015 GLK 350 and without hesitation the people at the Westmont Mercedes-Benz took us in treated us like family and took car of the recall issues and more while accommodating us with a brand new loaner vehicle so we are not inconvenienced. I am 54 years old and I have dealt with many car dealerships in around the Chicago land areas but never like this dealership. Thank you guys very much and I would recommend that anyone looking for a vehicle should get it from you because your service department and the whole dealership is total class act again I can not thank you guys enough. From our family to yours much love and respect keep up the great work .

Upon arrival Sylvia first greeted me and my dad w/ literally a big smile. I needed new car super bad, they were watching us from inside while we walked around the lot unlocking the cars for us which I thought was nice. Thomas eventually took me to test drive my new baby. lol it was a hassle at first because I was going through a third party to get the car so Thomas hid the car for me, keep me up to date, and put a sold sign on it for me before I even got it which was above and beyond to me because I knew this car was going to be mine. They made me feel very welcomed and were super nice, my new baby name is Stormy lol and I love her! Thank you so much Sylvia and Thomas, I’m going to take good care of her ❤️

Great customer service but low inventory due to a nationwide microchip shortage.

Helpful staff but more importantly they do good work and fix your vehicle correctly.

Brian, the service rep with whom I have dealt for many years, is first rate, personable and a very knowledgeable MB guy. He knows his business, doesn't "sell" anything unnecessary and stays on top of the entire process for you and your car.. You can't beat him or Westmont Mercedes for the best service around.

Asked Dave for a quote on a 2021 Sprinter 4X4 van. He agreed to send me a quote which arrived in my email with a $5,000 MARKET ADJUSTMENT is increase written in pen below the vehicle price of $65,000. Then on the front of the quote, there is another fee of $1,250 in the column "Other". This is not how you sell any kind of vehicle, Dave. At this time, your sales manager should send you back to Salesman Training 101.

Always a pleasure to have Westmont Mercedes Benz dealership service my car.

When I discovered at home I had left my garage door opener in the loaner car, although most folks had gone home, the young porter went to look for it. He did find it, so I was able to go home and put my repaired car in the garage. Many thanks fir that extra effort.

Saw the car I liked on the app and emailed the dealer with few questions, Chris replied very quickly and answered all the questions I had almost right away. I went in there to look at a car, ended up liking it and purchased it same day. Overall process was pretty quick and painless and was kind of a pleasure to work with them. Traded in my old car and forgot t my wife’s sunglasses in the trade in, my fault . I called and emailed Chris 20 minutes after I left the dealership, no answer... I emailed again next day and finally I get a lazy reply “ I got the email, will check and let you know”. So now, 5 days later still no answer. I emailed again today and still no answer. The car was literally parked 40ft away from the salespersons desk, wasn’t that hard to check. It’s really not about the sunglasses, but what was a pleasant experience turned into a disgust of how the customer is treated after the sale.

My rating is the result of my Service Advisor, Brian Reed, who always has gone above and beyond in providing outstanding Customer Service over the past 5 years that I have known him! Brian is a true and honest professional who addresses each concern with integrity and with solutions that achieve maximum satisfaction of my vehicle?s performance. Brian is a true asset to the Mercedes management staff!!

Saw the car I liked on the app and emailed the dealer with few questions, Chris replied very quickly and answered all the questions I had almost right away. I went in there to look at a car, ended up liking it and purchased it same day. Overall process was pretty quick and painless and was kind of a pleasure to work with them. Traded in my old car and forgot t my wife’s sunglasses in the trade in, my fault . I called and emailed Chris 20 minutes after I left the dealership, no answer... I emailed again next day and finally I get a lazy reply “ I got the email, will check and let you know”. So now, 5 days later still no answer. I emailed again today and still no answer. The car was literally parked 40ft away from the salespersons desk, wasn’t that hard to check. It’s really not about the sunglasses, but what was a pleasant experience turned into a disgust of how the customer is treated after the sale.

Leased new GLE 350 from Tom Flessor. Second vehicle we bought leased from Tom. Recommend Tom for new buyers at dealership.

Always an easy and classy experience. I am always handled like a ViP but then again, so is everyone else!! I use Kelly for service in Westmont and the service manager Chris in Naperville. They are always concerned with the best coarse of action to keep my wheels in tip too shape.

It was the first time I had Mr. Brett Nordmeyer, Assistant Customer Care Manager, to serve me. I found him very professional, knowledgeable and provided me with all the services needed. He explains well and makes me feel he is the person I can trust and rely on for future services. He is an asset to the dealership! Many thanks to Brett!

From my first contact with our salesperson, Sylvia from Westmont Mercedes, we knew we were making the right decision. She hand picked the most amazing GLE450 for us. We saw it, drove it, bought it. Great service, great car and efficient experience. No high pressure. Just a salesperson and dealership ready to make doing business together a true pleasure.

Our experience started out well. We found a vehicle for a good price that we absolutely loved. We flew into Chicago to pick up the previous loaner vehicle which had only 5000 miles on it. During the initial inspection nothing was noted as being at issue. One of the reps helped us set up the ME app on our phone and linked to the car, when it didn't immediately connect we were told that it might take a little time. All Good right? We drove the 400 miles home and when got there noticed a bulge in the right driver side tire. The Bulge was in such a location that it was simply blind luck that we saw it. Since we had not hit any debris or any huge potholes. We had a tire place check it out where they determined that the Bulge was most likely cause by an internal defect to the tire. When we reached out to Mercedes-Benz of Westmont we were basically told you SOL that they never would have allowed it to leave the shop that way, so contact that the tire manufacturer. Additionally the ME app that was linked to the car never synced - so still doesn't work. Westmont could have had a customer for life, but there Cavalier attitude on the tire that could have blown out and killed us ruined that chance of that!🤬

Harry was very helpful and clearly explained the work needed. He?s a great listener and gave the technician detailed notes on the issue the car was having.

My Husband and I had such a wonderful experience purchasing our first Mercedes. Our Salesperson, Michael Moran was very knowledgeable on all aspects of our new Mercedes-Benz and gave us expert advice. We received a follow up phone call from Mr. Moran to ensure that we were enjoying and exploring our new Mercedes-Benz! We are full of joy! Best, Robert & LaTanya Topps

Clean and Excellent Environment, operations running smoothly and efficiently

Mohammed Khalil is the best Sales Rep, store was closing on Friday he stayed with me and gave all attention, very sympathetic and fast paced. During the closing everyone was amazing, finance, product manager to explain all features. Great shopper experience that made my day. Thank you all Westmont team and congrats

Just Purchased a GLE -350, Love it :) Good price, Great Service, Excellent service. Thank you David Legner !!!!

I just purchased a Mercedes GLE450 from Earl Sklar and it was one of the best car buying experiences that I've ever had. Earl really took the time to understand my needs and concerns and help me find the right vehicle. He also went above and beyond and took the time to show me how everything worked. It was overall a great experience and I will buy my next car from him.

Sylwia was the best! I went in yesterday to get my new car and she very helpful from beginning to end. I recommend her to everyone. We were in and out within 3 hours with a new car!

Everyone is always very pleasant. I trust there opinion when it comes to servicing my car.

This company provides exceptional service and always puts their customers first. I have known Sylvia since 2017, and she truly is a blessing in disguise. She isn’t someone that just sells cars so she can gain profits, she cares and mentors her customers as if they are her own family. She advices her customers not just on the purchase, but also on achieving goals that they may have. As she states, “my grandmother always told me to treat others how you would want to be treated,” has really showed in her passion to delivering exceptional customer service to her clients. I highly recommended purchasing from Sylvia, or even just stopping by to say hello. You will be welcomed with open hearts.

Loved getting my Benz from Sylvia. She’s very professional, detail oriented and most of all honest! She gives the best recommendations.

Mo Khalil did a fantastic job selling me my SUV. He was very friendly, nice, and provided a lot of good information about the vehicle. He is very knowledgeable about the cars he sells!!

Earl is simply the BEST! Great sales experience and above & beyond service. He’s one of a kind - professional, personable and always kept us up to date on our vehicle. Love my new ride and the great experience at Mercedes of Westmont. Looking for a new car? Go see Earl!!!

Excellent and timely service done on my E550. Replaced parts under warranty at no cost.

I had a most unpleasant experience. I went in to Westmont for tire pressure adjustment for my 2014 MB C300; it's paid off, has only 31,000 miles; extended warranty expired April 2021. Then I saw Mr. Thomas Flessor for a certificate of lease on a business car, 2018 MB Class E. I have been Mr. Flessor's client for 28 years, and I and my family have purchased or leased 10 cars from him. He recommended that in exchange for my 2014 MB, I should lease a 2021 Class C car. He gave me a price of $ 12,000 for my 2014 car; did not tell me that I could lease the 2021 car without down-payment and applied the price he gave me for the 2014 car to the 2021 car lease. Since I had dealt with him for almost three decades, I considered him a friend and trusted him, so I proceeded with the transaction, late afternoon, Friday 5/28/2021. As you will find in my next email, I found out that Westmont MB had offered to sell the 2014 car for $19,500. On the other hand I also found out that Carmax would have offered me $16,500 for the same 2014 car. I was very disappointed that Mr. Flessor had misrepresented the transaction to me in not giving me a better price for the 2014 car, not informing me that I could've leased the 2021 car without any down-payment, and not giving me any discount on the price of the 2021 car. I went to see him the following Tuesday, 6/1/201 (Sunday and Monday being holidays) to renegotiate the contract. He over-reacted, raised his voice, almost shouted and turned away, saying I could hire a lawyer if I wished. I was very surprised and disappointed by this behavior. So I went to see the Manager, Mr. Christopher Seamans, who listened to the story, and said he would discuss the matter with Mr. Hoffman and get back to me. I never heard from him or Mr. Hoffman. I think the whole episode was most unfortunate, and unless I get a new contract, I, my family and friends will never purchase a car from Westmont MB again. If you, Sir or Madam, are serious about your message to me, and about honest business dealings, especially with long-term clients, you need to help me renegotiate this dishonest transaction. In my next email, I will forward to you some pictures relating to this matter. Thank you, and Best regards

Always fast and reliable.

Great deal, great car, great experience. Tom and Sylvia were super. Thank you all.

Hi--I just purchased a car from Mercedes-Benz of Westmont and it was easily the best experience I have ever had with Sales/Dealership. Sylvia and Tom make a great team and they were attentive, knowledgeable, warm and welcoming. Throughout the process, every milestone and detail was handled professionally and with aplomb. I highly recommend Sylvia and Tom and the courteous staff at MB of Westmont.

Just an outstanding service experience today at Mercedes Benz Westmont. Sylvia D. was our saleswoman and she went above and beyond to get us our E-class with a great price. Buying a car right now is not easy because everyone has shortages. Sylvia made it her mission to get my mom in her dream car in such a brief, stress free time. Thank you so much!

Experience was great with salesperson until the manager said I had to take the car home that day and could not wait until the weekend. He eventually agreed with me and the sale went through

The best Benz dealer in the area

Thanks to a great Management Team at This facility I will definitely refer others to patronize this facility. Thank you’ll for assisting me throughout my visit!

Leasing a Mercedes has always been my dream and after achieving several personal goals this year Kimberely Cager was instrumental in making my dream come true. She was attentive, honest and extremely knowledgeable. Kimberely listened to what I wanted and provided me with the information to make the best decision on the model that would meet my desires without becoming car poor. Met with her on Thursday, May 20th, test drove a car but was not completely sold on the model. Kimberely diligently searched and procured the model I wanted. Went back on that Friday and the process was smooth from financing with Chris to the training with Ardit. I have leased for many years and this was the best experience. I HIGHLY recommend this location. Everyone make the experience for me memorable. Thank you Kimberly - I will see you in 3.5 years!

Timely, efficient , pleasant, courteous, professional Tom Flessor is the best!

Had a great experience with my scheduled service at M-B of Westmont. Shannon Pratt was my service advisor and made my visit quick and easy.

I went to MB of Westmont with an emergency situation as I had a flat tire. Shannon, the service representative immediately got my car checked and gave me a loaner until the car was ready in a couple of days. I was really happy with the friendly and able service provided to me. Thanks MB of Westmont!

Very professional

Great service! No surprises, always given details of the service required.

I had to have a part replaced, and they squeezed me in multiple n a busy Saturday so I didn’t have to miss work. The replaced the part quickly, the cost was very fair. I will not have my car ever serviced anywhere but here.

My ML was brought in for an interior trim issue (peeling paint on the steering wheel, trim buttons and radio buttons). Unfortunately (although it is a CPO vehicle) the dealer and corporate couldn’t do anything because it was cosmetic damage beyond 50K mileage I’ve previously owned 8 Mercedes and none have experienced this interior paint peeling issue as does this 2015 ML . However after a thorough inspection of the vehicle, the dealership found some issues previously caused at two prior services from different dealers. Westmont worked with me, and the two other dealers to have these items repaired at no cost to me. Shannon Pat and Chris (service mgr) were very diligent in working to have these issues resolved and kept me informed every step of the way.

Mike Moran IS the guy to buy your next Mercedes from. A true gentleman and scholar. Part of owning your very own Mercedes is having Mike Moran to facilitate and be part of the process. This is how you get the full Mercedes experience.

Update on my experience The Service Department did spring into action and realized the lapse in service level. New Headline - Service Advisor Shannon saved the day. After talking with her for five minutes, she provided more support and action than the previous Service Advisor in the last week. Within minutes, I had a clear picture of the repair process and in less than 30 minutes a loaner car was delivered to my house (I'm near the dealership). She kept me updated via text and was incredibly attentive. The Service Department manager and the dealer GM both reached out and expressed their concern for the lapse in service and did what was needed to turn around a bad experience. I very much appreciate the team effort and Shannon's leadership to make lemonade from the lemons. Headline - Absolute worst Service Dept. Customer Service - EVER I have a new 2021 GLE 53. The wouldn't start and had to be towed by Mercedes Benz Roadside. It was towed to Westmont Mercedes-Benz on Tuesday morning - arriving before 9am. The first issue is that I had to call and ask what was going on, after nearly a day of not hearing an update. Harry was the service advisor assigned to my case. He told me the battery was dead, which I already knew. And that they would probably have to order the part. Not exactly very informative. I had to call multiple times in the week to get updates, which finally came at the end of the day. on Wednesday. I repeatedly asked for a loaner. He said he would "check". The day ended with no update on getting a loaner. I called the following day, left a message asking for an update but got no response. I called and left multiple messages on Friday, still no response. The weekend was about to start and yet I had no update, no loaner. This is the worst service I have ever received from any dealer. It's not like I dropped off a $25K car, this is a new 2021 AMG GLE 53. Fed up, I called Mercedes of Westmont and asked for the Service Dept Manager - gone for the day, of course. I asked to speak to the GM of the dealer - on vacation. I then asked to speak with the most senior person at the dealership. I was transferred and hung up on. It was nearly 5pm. This is my second Mercedes and I've seen great service from other MB dealers. Autonation's Mercedes of Westmont is not one of those dealers.

Jim and Dave helped me through the purchase of my car and were so knowledgeable and kind!

I have purchased cars from several dealers in Illinois and Wisconsin. Mercedes Benz of Westmont is by far the best dealer I have worked with. Sylvia is fantastic. (purchased two cars from her and already discussing a third purchase). She knows her stuff, she is interested in taking care of the customer in the best possible manner. I would purchase a Mercedes because of her. The service team is good and communicates well with the customer as to the status of repairs, etc. I highly recommend this dealership

I was very disappointed with the paint on the front of car it had spidering in the paint, stone chips and curb rash. I called the dealer and he said that was it. Another words except it. I spent a lot of money for the car and I?am not happy with my expierence with the dealership. I understand it was used and have except and few chips etc put not what the front look like. It is to bad was happy until this experience.

Overall good experience, just wish they had a loaner

The best ever!!

Great experience with sales rep . Knowledgeable, friendly and accommodating.

Kimberly listened , acted and communicated in a professional and prompt manner .. She truly is an asset to the Autonation Group and Westment Mercedes Benz-- Also Ken the Manager was prompt and professional aiding in the leasing and financing process- I was literally in the dealership 1.5 hrs not bad at all THANKS !

Shannon was efficient, answered my questions and was very pleasant. Happy that Shannon took care of my appointment for service-well done.

Great customer service and friendly staff. Nice place to do business with.

Great service, easy scheduling of my appointment, great service advisor. Cost of my maintenance was explained before I left. Work was done in a relatively short time. Couldn’t be more happy with my vehicle and the dealership.

Was attended in a timely manner and had to buy a new tyre with 10,000 miles on it, as it had a small nail, which lead of loss of 2 lbs of air per day. Got an identical tyre and all is well now. This was my second visit to this dealer, first was for the annual service on my new Mercedes and now. On the whole, the service advisor and staff were very good

They changed their loaner vehicle policy for warranty & extended warranty clients. They now charge a per day fee ( plus fuel, IPass, etc...) instead of including it as part of the overall client experience. Also if you need/want a loaner vehicle you need to wait 2-4 weeks to set up your appointment for service.

Repair estimate on an older ML. While used car value have increased decided to delay suggested repairs.

Everything was ok, however, the Service Advisor Bret did not inform me I would be getting Rotors along with the new pads! Wasn’t certain if this Is the practice or this was to pad the Bill!🙄 Also, car was returned to me unwashed and one of the caps from my tire was missing, this appears to be an every visit occurrence! I come here because it’s close and familiar, not because I love it!!

Had been told this would be an 8-9 hour job, but when we arrived told it would only take about 3 hours. Didn't understand the confusion

Great dealership

Absolute worst customer service. Had my 2021 GLE 53 towed there by MB Roadside Service since it was dead. Barely and update into status after 24 hours. Even went to dealer and service depot was empty. Finally talked to Harry, my service advisor, asked to be kept updated and that I need a loaner. That was on Tuesday. Today is Friday. Called and left multiple messages and heard nothing back. Head of service dept was out, the dealer GM is on holiday, (or vice versa). It’s 9pm on Friday and never heard anything. This is literally worst customer service by any dealer I’ve ever seen. By far.

Fast service, showroom and waiting area was clean and quiet. Employees are nice and friendly. Overall, Shannon is great!

Jim Fico is a great salesperson! His professionalism & attention to detail is greatly appreciated. A delight to work with!

Earl Was GREAT 👍 !!!! Class Personified !!!

experience was Great with Kim Cager. She did a wonderful job it was quick and easy.

Great service

Very pleasant and they were professional. Would highly recommend

It was great to do business with them, Michael was awesome and the entire process took no time to complete. Thank you

Great service center!

Service advisor Rob Razick provides excellent service. I have been his customer for over 10 years... multiple models. The service provided by Mr. Razick is second to none. Rob Razick is the reason why I only buy from Mercedes of Westmont.

Worked with Earl, he did a fantastic job and went the extra mile, would definitely recommend anyone to stop and talk to him if in the area and looking for a luxury vehicle!

Excellent buying experience! Our car was aggressively priced and we felt great about the deal. Our salesperson Earl was fantastic to work with -- patient, personable, knowledgable and honest. He even pointed out a small issue we didn't notice and offered to have it taken care of. Everyone we came in contact with was very friendly and helpful. I highly recommend this dealership.

While I was driving in my neighborhood, suddenly I had a problem with my new car and stopped by at the closeby Westmont Dealership. They immediately offered help and took the car to the service. I was on my way with a loaner in minutes. I appreciated the politeness and helpfulness of Brett, who assisted me.

Cesar was incredible! Everything went smoothly. I definitely recommend, will be back for my future services.

I was taken care of immediately. Great service and I was on my way in an hour. I’ll be back.

The absolute worst customer service ever! I wouldn’t recommend a dog to go there!

Every time I visit, I leave with good feeling.Well organized and professional.

The staff was very courteous and the service (B) reasonably priced. It would have been nice to receive a list afterwards of service items that had been performed and things that had been checked on the vehicle, instead of just a cryptic invoice.

My negative experience overall has everything to do with the product and very little to do with the dealer. The dealership and everyone that works there is very professional, knowledgeable and easy to deal with. My Mercedes in the three years I had the vehicle had numerous problems and multiple recalls. The main reason I purchase or lease a new vehicle is to avoid spending time at the dealer. The auto stop/start function does not work well. It jerks to life and has even stalled pulling out into traffic which is dangerous. There is no way to disable it as you have to remember to push the button every time you drive the car to turn It off. One of the reasons I went with Mercedes over BMW is the remote start function from the AP, however it barely worked the 1st two years I had the vehicle and would routinely time out. Apple Play did not work consistently in the car and required numerous updates. The passive key entry did not work consistently, and I always found myself digging for my key, this is even after several battery replacements. During Covid, I had my fluids changed at a local Firestone as it was easier and closer, basically the 6k service, however Firestone did not know how to reset the service indicator. When I took it to Mercedes for the next service, they refused to turn off the indicator being that the service was not completed by them, they then referred me to Youtube for the instructions to disable it? This was during one of the multiple recalls. Long story short I only drove this car for 10k miles vs. 36k allotted in my lease. To top it off Mercedes is charging me to replace 3 of 4 tires post lease even though they are in great condition. The total bill being 1k. I felt when I owned BMW’s it was a true concierge service experience but here the feeling was more of extracting additional $$ out of the vehicle owners.

My experience purchasing a car GLE 350 from Mercedes-Benz of Westmont was excellent. I worked with Albert DiGiannantonio through the entire purchase. He was fast to answer all my questions and helped me as much as he could. Dear Al, just wanted to say thank you for your honesty, dedication and for going above and beyond while selling (trade-in) me my car two days ago. Couldn't wish for a better service. It was a pleasure. I would highly recommend working with Al to purchase your next vehicle.

We visited the Westmont dealership for a Mercedes Benz recall item. Our service advisor, Brett, is the best. He is always friendly, thorough and competent. Our loaner was waiting for us and the repairs were done timely. Recommend you work with Brett if you visit this location. But I really wish that they would get back to the days of cleaning the car when its been in for service. Requested it be vacuumed and that did not happen AGAIN!

Shannon in the service department was the best yesterday! In and out with a loaner, texted me when my car was ready and everything was done efficiently! The cashier and everyone I can across through my visit was friendly and professional. Great job! Thank you

Great service. Good communication. Clean new loaner car. Completed service on time.

Purchasing our new vehicle has been a very pleasant experience at Mercedes-Benz of Westmont. Al DiGiannantonio provided a very comfortable environment without any pressure to get the sale completed. Al took his time to explain all of our questions and he was very knowledgable about the car. We highly recommend Mercedes-Benz of Westmont and Al DiGiannantonio as a sales representative.

After more than 20 years at this dealership, it is still always good and courteous service.

I HAD A GREAT EXPERIENCE MY SERVICE ADVISOR BRIAN REED HAD ME SET UP WITH LOANER IN MINUTES ALL ISSUES WERE ADDRESSED WITH NO PROBLEMS THEY HAVE EARNED ALL OF MY SERVICE NEEDS IN THE FUTURE I HIGHLY RECOMMEND MERCEDES BENZ OF WESTMONT.

I would certainly recommend Westmont Mercedes!! The Service Dept is excellent especially with people like Rob Razik. He is professional honest and reliable!!

Brian Reed along with the entire staff over at MB Westmont are Top Notch. They are true professionals and really know how to excel in the realm of customer service. I wouldn?t take my business any other place. YOU ALL ROCK!

They were very thorough and friendly. They answered all my questions

Mercedes of Westmont performed some recall warranty work on my GLC300. They contacted me to schedule the service which was nice. They were very courteous, arranged for a loaner car and completed the work in less time than they originally estimated. Very happy.

Great service experience, they offer loaner cars if booked in advance!

Amazing service, superior quality and pricing. Earl truly went above and beyond to provide the highest level of care to our family. We drove home in the vehicle of our dream at a price we can be proud of. Will be recommending Earl and the Mercedes-Benz of Westmont Team to all of our realtor colleagues.

Amazing service , quality vehicles and pricing. Earl truly went above and beyond to provide the highest level of care to my family. We drove home in the car of our dreams at at price we can be proud of! I will be recommending Earl and the Mercedes-Benz of Westmont Team to all of my realtor colleagues!

The person who handled the service for my wife was one of the best she’s ever dealt with

Sylvia and Tom were very helpful starting with our first visit to the dealership and guiding us through the ordering process. They kept us informed of the status of the order. After the vehicle arrived we were not able to get to the dealership because of a health problem. We were able to complete the transaction over the phone and email. They delivered the car to our home and we were able to sign the paperwork. They made our car buying experience stress free.

Quick and easy, very friendly service people. Health and Safety protocols practiced at this dealership !

Brien is good. Nice manner and detail explanation of the service. He even gave me a new battery because he found out the one that they replaced for me was low in power.

Service experience was second to none. Location was clean and disinfected. All staff greet you with a smile. 👍🏾👍🏾

Great experience as always when I bring car in for service

My service person(Keli) was able to assist me in getting my vehicle repaired. I am completely satisfied with the work performed.

It was a pleasure to purchase a car at this location, and a pleasure to work with Earl

Bought a car from a nice guy, paperwork takes too long

Professional, courteous & respectful of the customer’s time. I always feel confident the service is being done right!

Excellent service with a professional attitude and always ensuring good quality work.

In all the years of buying cars, this was the best experience and it was all done long distance! Michael Moran is not a car sales person; he is a champion in developing good relationships.

Great Service. I actually purchase my car at this dealer a couple of years ago.

My car was picked up at my house and a loaner was left behind. Next day, the reverse happened. All good!

Easy to get an appointment and work was done early

I always appreciate the exceptional Customer Service I am giving on my visits to MB Westmont.

Really nothing to review. Took car in for a callback fix and was treated very Professionally.

Highly professional,experienced and pleasant.

Prompt and quality service. Quickly diagnosed the problem and had me back on the road in short order. Overall a quality shop. I highly recommend their service department.

Good Service from start(signing in) to finish(leaving)! Very polite checking in and picking up after the work was completed!Have used Mercedes Benz of Westmont for the last 10 -15 years!!Well Done...Gerry D’Souza

My Salesman Mo, was the easiest and non B.S. salesman I’ve ever dealt with.

not helpful in after service if they see no business

The salesperson, Sylvia is a consummate professional. We will definitely buy another vehicle from her.

Helped me even without Appointment, Knowledge of the parts and service needed. Excellent Work!

Ask for Sylvia, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for his customers and tries to help as much as possible. Great customer service and they know they?re stuff. Five stars.

Just took delivery of a 2021 GLS580. Earl Sklar was very helpful in making the experience seamless. My family has bought many cars over the years from Earl at Mercedes Benz of Westmont. They are a fine dealership to do business with and Earl will go above and beyond to make your dreams come true! Thanks Earl! Loving my new ride!

Dropped in for top off of fluids but had broken the hood release, they were able to fix on the spot

The car was towed and we accompanied the tow truck. When we arrived we were greeted by Brian who made us feel welcome. We disccussed the problem and discussed that the car was also due for service so we decided to do it all at the same time. Brian was very accomodating and was able to find what my car needed. He also informed me that the service will cost $875 plus fixing the problem. We were given a car to drive home on Friday evening. He also informed us that the car would not be serviced until Monday. I was just concern about having a car since my husband who is 81 had a cardiologist appt on Monday. 9 AM on Monday received a phone call to let me know what they had found and what was needed and that the car did have a slight oil leak and recommended replacement. I find Brian's suggestions to be on target and he is not pushy. I really appreciate his suggestions. I agreed have the leaking oil pump and he informed me that the car would be finished at 2 PM. When I picked up my car it was clean and it looked beautiful and sit ran well. Thanks to the service staff and Brian. Sincerely Maria Sauerzapf

I was shopping for a used car when I found one that appeared to meet my needs at Mercedes Benz Westmont. I inquired online and received an immediate response. Set up an appointment with Jim Fico. He was gracious with his time and effort. Provided solid information on the car and offered solid options to complete the sale. With regard to one minor item after the sale, he provided incredible customer service and resolved the problem immediately. Great dealership, great people and many thanks to Jim for his attention.

Received great and honest service. Options were presented with respect to correction of vehicle issue, rather than just simple and more expensive replacement of parts at issue.

Brian is an excellent service rep. Service on time and as expected

Welcoming friendly , comfortable, professional, knowledgeable and efficient.

I had my C300 serviced the day of the snow storm and was provided a loaner car and great service. I am so thankful for your courtesy and professionalism. I highly recommend Mercedes-Benz of Westmont

Our salesman Earl was fantastic. He was genuine, and straightforward. He went out of his way to find an even better deal on a different car for us..AND less expensive then the one we were going to buy. The two other people my wife and I spoke to (forgive me, I can't remember their names) were also just as professional. We couldn't be happier.

They are very professional and very helpful. I love taking my Mercedes there for service

All the work was completed in a timely manner and at the price we agreed to

Came early (1 day early - I had the wrong date!) and my car was serviced that same day.

Visited the Mercedes Benz location for service and had wonderful experience. We scheduled with Service Advisor Brett and the entire process was efficient, thorough and a great experience. Thank you, Brett, and MB of Westmont.

Been buys cars there for 30 years. Jim F in sales does the best for the customer. He doesn’t sell. He informs which is a breath of fresh air when looking at cars. MB rocks

Bob Kernwein always provided professional, friendly service at BMW for years. Now that Bob is at Mercedes Benz in Westmont, it is terrific to have his high caliber of service and knowledge that have always been his trademark! If you expect expert advice, Bob Kernwein is top notch!

Rob is an awesome service advisor Very professional

I took my car for service Rob was talking care of my car He is the best He took care of all the problems in my car in very professional way everything is back to normal I appreciate it

Best price of several dealers on both car and trade in

Courteous, comfortable and confident approach. This was my first service for Metris and will return.

After having a terrible experience at Mercedes-Benz of Hoffman Estates (Ronnie Brazier & Tom Herwehe), I had the pleasure of working with Earl Sklar at Mercedes-Benz of Westmont. I cannot express how amazing, kind, funny, cool and “hip” this guy is!! He took my expectations, and went above and beyond. Not only did he make the process as seamless as possible, but he also made it fun. I didn’t just get my dream car, I made a long-term friend. I look forward to seeing him and his squirrels again soon. Thanks for the best customer service and making the last day of 2020 truly enjoyable!!

Excellent service . Very knowledgeable staff .

Best Customer Service ever! Every time I get my car serviced here, I feel like I am treated with the upmost respect and made to feel like they really care about me as a customer.

Wonderful customer service. Will always bring my vehicles to this location.

First time buying a Mercedes and it was over all a great experience. Everyone that I spoke to was very helpful and straight forward. Would definitely recommend going to them for your next vehicle!

I am happy with my purchase. Jeff and David made it so easy for me to go to the process. I feel so at home with them Kudos to both of them!!!!

In the past I have been satisfied with service at Mercedes Benz of Westmont. However they have failed to remedy a recurring issue of squealing brakes in cold weather. During my last visit I was too this happens because of the material used by Mercedes. The are interested in brake performance not necessarily the noise. I’ve leased Mercedes for at least 15 years and this is the only automobile with the squealing brakes. Each time I brought the car in for this problem I was given one excuse or another but never a solution. I think when you pay for a high quality automobile you should expect high quality performance. I feel think is a defect in the car and Mercedes is aware of it I have been driving for many years and this is the first car I’ve ever had with the problem. I hear this noise from trucks on the streets but not a Mercedes.

We spoke with Sylvia about a year ago. We found her do pleasant and honest so we decided to go back to her. The best choice we made!

Very professional. Went above and beyond my expectations.

Brett and his team discovered the issue quickly and repaired the vehicle. He kept me updated the entire time. Thank you!

Shannon and the mechanic did a great job . The dealership has always given great service over the years

Awesome service staff. They did a quick and efficient service on my vehicle. Their service was beyond my expectations.

I had no prior experience with the Mercedes brand but was doing a comprehensive search for a new vehicle. Chris Roberts was very thoughtful and thorough in suggesting several options that would meet our needs and went on numerous test drives with us. He was easy and pleasant to work with and he quickly found the exact car we wanted. Mohammad Salah made the deal easy and fast to close. Thanks for a great transaction. We love the car.

No issues with the service or people but the automated emails regarding feedback are insane. Way too many since you are going to call anyways. Stop spamming my in box and I’ll walk away with a much more pleasant experience

Several employees wearing their masks around their chins in open spaces. Was at one point in a small room with the loaner car consultant and two guys came in to work on the key cabinet. One had their mask beneath their nose and the other was clear around his chin. So there were four of us in this small room and these guys had no regard for maintaining Covid precautions. If they can?t manage such a simple thing, what safety issues are they missing with my car?!

Hello I have 2005 e320 cdi this model has brake issues so my wife was lost the brakes on the way to work almost had an accident Mercedes has been extended warranty on the brake unit I towed car to the dealer and they checked by the vin car was covered the service advisor explained to me if the car has different problem they will charge me diagnostic fee the guy called me and say Mercedes did not covering the brake issues because of car has rebuilt title and he charged me diagnostic fee I was surprised why they did diagnostic before they have approved from mercedes do any repairs the service advisor was so mean talking with me I so disappointed how they not so respectful to the customer

First rate quality, efficient and personable service.

Mercedes Benz is the best! The location in Westmont Illinois always take good care of me and my vehicle!!!

First off, how about not reneging on a buy back deal. We had agreed on one price and then when it came time to cut the check, they dropped the price by $500. They weren't offering much to begin with. Absolutely ridiculous. Make sure that you have deep pockets for when the warranty runs out. Because you will be paying thousands and thousands of dollars for any repair. For example, they want $200 just for new wiper blades. Will never own a Mercedes ever again. And the company does not stand behind their product. Warranty is 3 years or 36,000 miles. Really???? Save yourself some headaches and a ton of frustration, buy American.

Brent at Mercedes Westmont was AWESOME to work with, professional, courteous, knowledgeable, empathetic, a good listener to help figure out the problem with my vehicle & help resolve the problems with my insurance company, exerted excellent follow thru and customer service - I believehe cares about the customer. He communicated with me in a timely manner and we collaborated together to make the best choices for my situation. He is the reason I am giving Mercedes the high ratings - I hope they recognize the assest they have in their employ....Thanks Brent & Mercedes Westmont - Good Will and Blessings to you!! Brenda J.

Salesman was very experience, he knows how to treat the customer.

Everything was perfect and Brian is the best...he’s always happy and willing to help and make things go as smoothly as possible. He has never disappointed!!!

excellent service , excellent people to do business with....

Kim was great! She was patient and very easy to work with! Thank you for all your help and service!

Outstanding service. The staff is friendly and very knowledgeable. Even though I did not have an appointment, I was accommodated and my vehicle’s issue was solved.

Having my car serviced was a painless experience. I was helped as soon as I arrived. The waiting area was comfortable and the staff fantastic.

Perfect service on time delivered as promised. Will recommend.

Earl Sklar was a very attentive and friendly salesman!

Ceasar the Service Advisor was easy to deal with and the vehicle was ready on time.

Awesome service care. Thanks Cesar

We just bought a CPO GLE 350 last 11Nov at Mercedes-Benz of Westmont and it was a phenomenal car buying experience. Sales Associate Earl took care of us like family and everything was done quick and hassle free. I felt personally that Earl with his team, went above and beyond to achieve customer service satisfaction at its finest. Definitely recommend Mercedes-Benz of Westmont 100% to anyone looking to buy a new, used or lease vehicle. More power and keep up the good work guys

My wife and I recently visited the dealership to learn more about the Mercedes brand. Our sales associate, Earl Sklar, helped us choose the best model for our needs. From start to finish, Earl was impeccable in his approach to our deal — honest, accommodating and personal. We highly recommend contacting Earl if you want to learn more about the brand.

Many issues were revealed after the purchase of a vehicle they claimed had over 100 point inspection. I discovered none of the issues found during the inspection were addressed, including faulty brakes. The inspection was performed at another facility. I discovered the list of problems when I visit the facility where the inspection was performed. The sales associate and Sales manager at Mercedes-Benz of Westmont had no intention of revealing the issues found. When I made a request to address the issues, they replace a working door light on the assumption that it will appease me (5 minutes of work). This by far has been the worst vehicle purchase that I have made during my lifetime. Buyers beware!

My wife and I recently leased a Mercedes C 300 from Mercedes Benz Westmont. By far, this experience was our best when it comes to purchasing and leasing a car. Our salesperson, Earl Sklar, made the process fair and easy. He knew the product, was honest in the negotiations and was a pleasure to do business with. I would highly recommend Earl to anyone who is looking for a Mercedes.

Very caring , good listeners, very detailed. God Bless you all. Happy Thanksgiving***

Service representative was thorough on explaining what service needed to be done.

Earl Sklar did an excellent job helping me with lease a new 2021 GLE. He was very personable, accommodating, and professional!

Good experience, will going back for future services

Its fully redesigned with advanced infotainment system.Cargo capacity is small.The sunroof should have a hard cover as the cloth does'nt protect the hot weather.

Harry was superb and friendly, his estimate on my service was spot on and he took the time to explain everything to me to make sure I knew what was happening with my car and he’s pretty funny as well. I love people who have excellent service. I would definitely recommend this place to family and friends. I just wish I had one of those cute pink License plate holders they we’re sooo cute thanks again for taking good care of my car 🚗 we’ll definitely be back

We were there for maintenance service. The service rep was very friendly and explained everything clearly. Thanks.

Prompt service, got the job done. Nice amenities while waiting.

Smooth and stress free experience. Great customer service. Sales team was very nice and professional. Everything?s went pretty smooth.

Always top notch. Highly recommend to everyone. Service department is exceptional.

Service Advisor, Brian Reed, of Mercedes Benz of Westmont, provided outstanding service during my Service spot this week. Brian continues to provide excellent service and gives me great confidence in servicing my vehicle. On a scale of 1-10, with 10 being the best, he is definitely a 10 plus!!

I wish I had initially purchased my vehicle from Mercedes of Westmont they're a lot more friendlier and easy to deal with I hope to continue my relationship with them.

Kelly was very helpful I had my vehicle in for normal yearly service.

First time ever visiting service department. Went right after pumping fuel at Costco because the fuel door literally fell off in my hands when closing it. Dealer said it’s not under warranty. Said it must have been stressed. I’m the only one that has ever put fuel in that car and it’s never been stressed. Their word against mine I guess. Auto has 26000 miles and always driven by myself. I went to the dealer just hoping this would be a quick fix and didn’t even consider this to be anything but defective materials. Totally surprised to be told it had to have been my fault. I’m fuming but not from the fuel. Update: still no resolution. Had to get fuel today for first time since fuel door fell off. Had to pop the latch, catch the door in my hands and then when taking off the fuel cap take the door completely off and set on the ground to fuel up. Classy... person fueling next to me just smiled. I just smiled back and said “not covered under warranty”.

After being disgusted with the Audi dealership next door I walked into my new home! I was greeted by Kimberley who was super professional and made me feel comfortable. Kimberly asked all the necessary questions and I became an owner of a Benz!!

Shannon did an excellent job in explaining what and why services were being preformed. Oct. saving that were applied was very much appreciated.

I have bought many cars from this dealership (Tom and Sylvia). They are professional and a pleasure to deal with. Service has also been excellent. The waiting rooms and general facilities are immaculate.

After hitting a pothole, I proceeded to MB of Westmont. As to be expected, the service department was jam packed. I just knew I would be there all day as I waited my turn as I had no appointment. I was completely surprised that they accommodated me and had me in an out within 1 hour. #mindblowing

Earl is best salesman period hands down shut the front, back door lol

Harry was nice and explained the problem I’m my GLC 300,2017. But very expensive!

good service, nice to have a loaner car available.

Very professional service department that does high quality maintenance and repair work. Kelli Christensen handled my recent service work, and was very responsive - keeping me informed thru the whole process.

I felt as if I was bothering the employees when I’m the costumer, my brakes still squeak after spending a lot of money to have my Mercedes serviced and detailed. Never a loaner car available. Danielle Sitter 630-542-3381

My experience with Mercedes Benz of Westmont was wonderful from start to finish. The service department was thorough, friendly, and timely...the service was done and the car was delivered before they had told me that it would be ready. The car was clean, and they hadn’t changed the seat setting or the radio channel. It was a pleasant experience...that’s why I drive out of my way when my car needs service.

Always go above and beyond! Great communication!

Great service, team follow up on everything you ask. There was a mistake when I complete purchase and Chris (finances) even drove to my home to re-sign documents and gave a full tank of gas and detailing service for the inconvenience! This is perfect customer service.

Brian Reed always does an outstanding job. I look forward to working with him because I know he will Always do his best and take care of all my needs.

This, by far, was one of the best car-buying experiences I've ever had. I was passively shopping for a Mercedes, had done some research, but had not decided on a model. I stopped by Westmont just to look without the intent to purchase. The salesperson Jim Fico met us at the door. He was pleasant, asked a few questions, was very knowledgeable and not pushy. We looked at a few cars and through the conversation he was able to point us to a car that made sense for my needs - an E400 Coupe pre-owned car. We were able to test drive it 2x, Jim walked us through the car's features with ease and clarity. I decided to purchase the car that day. The paperwork, the process and the closing were seamless. Jim and his team were very helpful and accommodating. There was no pressure, no rush and everyone was very professional. I've purchased several cars over the years and I've always truly dreaded going to a dealership. As I said in the beginning of this entry, this was a very good experience because of Jim and his team. If you are at Westmont Mercedes see Jim Fico.

Excellent products and service, just took delivery of my third car from MB of Westmont.

Brian Reed was my Service Advisor and he is always friendly and professional. He gives me his undivided attention and reassures me about the service I received for my car. I always ask for him when my GLK350 needs service.

Punctual, friendly, efficient and helpful recommendations

Recently had service appointment. Was given complete explanation of the service provided. Was given a clean loaner and they had my ready and washed when promised. What more do you want?

Car was returned with driver side carpet mat ruined with dirt and grease. Very disappointed

quick service i was in out of there. Service provider was friendly and professional.

My service advisor James Dudczyk and The service department are TOP NOTCH!! Work is explained and completed when promised - Great Experience all around - I would recommend to all!! 5 stars ⭐️⭐️⭐️⭐️⭐️

Excellent all around. The staff even fixed a slight rattle in the dashboard, a problem that can be notoriously difficult to diagnose sometimes.

First time going to this dealer with my brother to buy a Mercedes and they got my brother approved for a first time buyer with a low APR I highly recommend this dealer. Excellent customer service and respectful staff. ⭐️⭐️⭐️⭐️⭐️

I drove in to the dealership. Spoke with Brett, one of the service advisors. I told him I had been putting air in my one tire every week. He looked at it and suggested I have the tires specialists check it out. Within one hour, I had a new tire installed. Great service and great advisor.

I was directed to M/B of Westminster for a replacement item for the passenger side air bag. We set up the appointment I arrived on time, met by your assistance Service Manager filled out the paperwork and in less than hour and one half the was completed. This is one Top M/B dealership!!! I will consider returning for my normal service. A Great Team, professional, Customer orintated all to make up a Great 👍 Experience. Thank you!

The staff specially Pabel Garcia

I was very pleased with the service I received, the ongoing communication from my Customer Care Specialist, Shannon, and each of the service department staff I had contact with, and with the repairs to my vehicle.

Earl the salesman and Kevin the manager are outstanding. They proved the 4000 mile or 3 month warranty is unbelievable great. A expensive problem that popped up at about 3500 miles was repaired completely.

Westmont Mercedes has always treated me well. 180,000 on my CLS550- and still going. Thank you Shannon! Appreciate the ongoing updates and recommendations throughout the process

This dealership needs to have better sales people, who are honest and stick to their words. Liars in sales team is not going to help dealership. I Bought E350 and GLS 450 here and perhaps will never buy a car from here again. Although it's not the dealership or owner's fault but its the sales people you deal with when buying a car.

Great service. Michael is a great sales rep. Knowledgeable and professional.

Very easy scheduling. Kelli was my service advisor and was great. Car was completed as promised. What more could you ask for?

It?s great to have the confidence to call pat with a problem and know it going to be handled the way that I expected

My overall experience wasn't a very good one disappointed to be best put . I was being helped by Mr. García but after I submitted the application around 11 in the morning I was told he would contact me if I was approved or not . But , I was never contacted by him at all I had to call him around 6 in the afternoon to find out that I was not approved . In addition to him telling me that, he told me I should've been called by a manager but I was not . I went on to try to get an explanation on why I was declined , I was told that it was because of a my school loan which my payments are 60 - 80 dollars on . And then was told that my payment on my new car would be somewhere in the range of 1,300 to 1,400 which I was completely fine with and would have done a deal if I would've been offered that . It just doesn't add up to me so It left me confused , disappointed and just made me loose some trust in the process . Reached out to General manager James Cheatham and have yet to hear back from him.

Buying a car isn't typically fun. In fact I dread dealing with dealerships. Mercedes of Westmont was the 4th place we went to look at a car. We worked with Dave Legner. He was laid back, friendly and knowledgeable. I never felt rushed or like he was pushy. He answered questions but mostly let the car speak for itself. From start to finish the buying process was super easy. Dave was accommodating at every step of the process.

I scheduled my vehicle?s first service appointment a while ago and requested a loaner vehicle. After driving about 45 minutes to my appointment the employee started all the paperwork and then took me into another office for my loaner with another employee. He asked for my license, a credit card and proof of insurance to get the loaner vehicle which is normal but then he said I couldn?t get one because I was not 25 years of age. I was confused, when I had my Audi 2 years ago owned by ?Auto Nation? they never gave me an issue about a loaner vehicle. Lexus and Ford have never given me any issues either! That?s something they should tell you upon requesting a loaner vehicle that way you don?t have to go in there and waste your time. The first employee taking care of me stepped into the office and said they couldn?t give me the loaner because of my age and that I should go to an Enterprise a couple miles west to rent a vehicle while mine was getting worked on, I asked if I would get a reimbursement from them if I did that and of course he said no. They estimated 3 days for my car to be in there and I can?t be without a car for that long because of work so I had to take my car back and nothing was done, what a waste of time. On my way home I called another Mercedes Benz dealership to ask them what the loaner policies were and they said ?valid drivers license, proof of insurance, a credit card and 21 years of age?. I asked if they were absolutely sure about the age because of the experience I just had at the Westmont dealership and he replied, ?that?s outrageous I don?t know why they told you 25 years of age was the required age limit, every Mercedes dealership should be 21 years of age?. I will never be back to Mercedes of Westmont again, waste of time and very poor customer service.

This was by far the best experience in a dealership. It was a short visit and the sell rep was the best Earl Thank you and your team so much. Keep up the Excellent work

Cesar Diaz was very professional and courteous. He worked with me to make sure the experience was excellent. I would highly recommend the dealership to others.

Excellent service technician very kind fast service

Easy to make appointment.

Excellent service and great staff. Would recommend to all friends.

Purchased a 2016 Lexus GX460 from Ken the sales manager, began correspondence online at around noon, very little back and forth, agreed to a deal later that day! Went in at around 7 pm, test drove with Jeff and did a walk around, Jeff was a nice guy relaxed and not pushy or aggressive. Long story short, I was in and out in about an hour, great service, everyone at the dealership had a great personality and the experience was fun and to the point. I'd recommend MB Westmont to all of my friends and family in a heartbeat, truly the way car buying should be. Thanks guys we love our new ride.

Kelly Christensen took care of me as always. Last time I brought the Mercedes E550 in, the bumper was dinged, most likely in the car wash. I brought it to her attention and the dealership repaired it at no cost with no gripes. I also have a Mercedes ML 550 which I service at Westmont Mercedes. I have spent a great deal of money at Westmont Mercedes over the years with typical Mercedes repairs and maintenance that one would expect. It was nice to know that they did not get chintzy when it was their turn to pay the bill. I highly recommend this dealership. They have never overcharged me and are always honest.

Outstanding service and advisors

Excellent sales assistance from Earl Easy to do business with.

Jim Fico and James Cheatham are the best! Great service, easy buying process. It was so good we bought two!

Shannon was very kind and professional She offered a loaner car when I had a time issue. Have enjoyed service at this dealership for many years.

Good services very courtesy clear details, Timing is good ,

Excellent and professional service, Cesar at service was very helpful and knowledgeable as always, my service was done exactly in the time that they told me it would take, keep up the great job guys!

By chance walked in to look for a new car and drove out in a new Mercedes. No pressure. Questions answered. Just a great experience.

Brian was incredible, this is the man that should be the General Manager. One of a kind. Mercedes Benz is very lucky to have you my friend. Keep up the good work.

Have bought from this dealer for years. Salespeople are top notch. Repairs are few, so I have never had a real problem. Regular maintenance is exceptional. Loaners are always available, when appointments are made. Service staff are knowledgeable and helpful.

Every time I visit this location for service, the employees are always courteous and helpful. The facility is always clean and as soon as you drive in, there is always someone there to meet and greet you! I love this place!

We booked our appointment with Service Advisor, Brett, and we had a great experience . Our ML was serviced promptly and competently. Highly recommend this dealership and specifically Brett for all your maintenance needs. Request a loaner vehicle, and he will have it waiting for you.

Brought in a spotless car, got back a dirty one. Cashier bothered to handle payment for 3500.00 dollar repair order. Waited twenty minutes for car to be pulled around up front. Mechanics appeared to do solid job. Sorry to have bothered the service staff!

From the service call to picking up my Mercedes, I was very satisfied with the representative, Kelli, who you would have believed was a friend. Kelli was very personable and well knowledgeable. I was confidant with everything she recommended and once again, my car rides like a dream! Thank you, Kelli.

Shannon went above and beyond the call of duty she found something I didn?t know about brought it to my attention and then took care of it it?s great to have service advisor to go beyond your expectations

Felt like dealership wanted my business to a point to get the money and after not provide any support once purchased. During paperwork signing, it would have been nice if salesperson would have informed us that mercedes has different packages to choose from for maintenance for review prior to signing so we could have had time to think about what we wanted to purchase, ended up choosing no extra options because felt rushed.

I recently brought my car in with a quirky problem. As usual, James D stepped in and resolved all issues. I look at James as the very positive face of this dealership.

Brian Reed was my service advisor and, as always, is very professional and gives the BEST service. I would highly recommend Brian and Mercedes Service. They were running a discount which was really appreciated.

The Mercedes-Benz of Westmont has serviced my cars for 16 years. In All this time, I have been impressed with the professionalism of my service representative, Rob Razik. Recommendations have been made, loaner cars available, repairs flawless, and the car cleaned inside and out. I’m a loyal supporter and would encourage any reader to entrust their service to this reputable and trustworthy dealership.

Kelli did an excellent job of getting my car taken care of and returned back to me.. The follow through on Caesar was lacking and this isn?t the first time he hasn?t done everything that was asked by us.

Brought vehicle in for 1 year /3000 mile service. The only service performed was synthetic oil change /filter change, but somehow that cost in excess of $300. The car was also ?sanitized? , without my consent, and the chemicals used damaged the lenses of my glasses which were laying in the console. When I spoke to a manager about the damage, I was assured they would ?get back to me in a few minutes?. Never happened, and subsequent calls went to voicemail and were not returned.

Prompt....did the correct job....spotless car wash to boot. !!!

My service experience was excellent. Convenient appointment time. Addressed maintenance and returned my car clean.

Quick service. Applied a better coupon than the one I had.

As I have stated before, Brian Reed is an excellent service advisor. Always very helpful, recommending exactly what is needed to maintain my vehicle, including things I may not have thought of myself. My vehicle is low-mileage but old, and I'm treated as if I drive a new Maybach. Brian deserves a big fat raise!

Rob Razik was highly professional and helpful the work was done on time

Deal went very smoothly. It took less than 2 hours to make the deal.

Rob Rezak, my service coordinator explains everything in detail and has the vehicle ready as promised. Wonderful to work with!

Westmont Mercedes always give me a great service at a very reasonable price. Just had four tires replaced. Substantial discount. Kelli Christensen is a outstanding service advisor. I always use her. Highly recommended.

I have been a customer of Mercedes Benz of Westmont for the past 18 years. 4 automobiles later the service has always been consistent and the quality has only improved. The staff are always polite and willing to answer questions or assist with whatever.

Visit this dealer for routine maintenance on my C300. Customer Service personnel always polite, professional and attentive. Everything handled efficiently and on time. The buying experience at MB of Westmont is as acceptable as such a process can be. No pressure to buy, no push to up sell and reasonably negotiate.

Very willing to get my car in for service under these trying times

Had to take my Mercedes in on a recall plus some minor service. Shannon Patt was my Service Advisor at Westmont Mercedes. You couldn't ask for more friendly and professional support from her. Service was completed and left very satisfied.

MB picked up my car for servicing. No contact, exactly what we need in these challenging times to keep up safe. Excellent service!

I absolutely feel safe going to Westmont Mercedes for sales or service

Tom Flessor is the best is Consummate professional always available because above and beyond I don’t hesitate to refer them to friends and family

Shannon was great from the moment I drove in. I was informed throughout the entire process.

Good service, helpful staff in service department.

Shannon was terrific on the phone, very helpful and professional. The service was so smooth.

Best experience ever at this Westmont mercedes dealership. Thanks Earl for making every step simple, painless and respectful.

I am a Costomer of this dealership more than 25years and never had bad experience

Bryan was very good as to keeping me up on what needed to be done to my car

Was surprised that they were open with everything going on with the madness in the world was very appreciative service was great my repair man was extremely friendly. I pray for all of them there for being there in this time of epidemic

Shannon Patt was the absolute best! Top notch service from beginning to end!!!!

Highly recommend this dealership. The service department is very professional with a personal touch. The Manager, James, is always a pleasure to work with. Thank you.

It was great, especially considering the circumstances

From the service person, customer service representatives and the staff delivering the car to me, there was great service.

Great experience Trusted dealership with great people I have bought more than one vehicle from them over the years

My husband and I have always taken our car here for service . Our personal service guy Brian R. is awesome and he and the staff always take very good care of us and our car. We highly recommend this location .

Cashier was not too friendly at all. Did not greet me and barley spoke a word to me. My service advisor "Brad"was Great! Friendly and very professional. Top of line service provided by Brad.

Great service and done promptly..Wonderful professional service from the advisor and the gentleman who processed the loaner.

Rob my service specialist was great. He was prompt, kind a courtesy.

Service advisor Mr. Brian Reed was very customer friendly and took care of the entire process in a very professional way.

My car would not start after a lengthy period in cold weather. I called Mbrace , explained the problem and they had a service rep contact me. Everything was done promptly and the service rep brought a replacement battery with him in case the jump would not work. Fortunately it did, and my issue was easily resolved.

Doing business with Westmont Mercedes for more than 20 years. Always receive excellent and courteous service. Sales and service staff very professional.

Great dealership and sales by Kim. Having a couple electronics issues with new car which is a bit disheartening, but dealing with our local dealership since we purchased out of state.

Prompt. Service. Very courteous. Meticulous work Very experienced technicians

Shannon Patt was very accommodating and made the overall experience a pleasure. James Dudczyk was also very accommodating in my tire purchase.

My radio kept "blacking" out and resetting itself every 6 minutes or so on Tuesday. So, I brought the car on Wed. - without an appointment - because I thought it might be the battery. I did not see my usual representative. The person who did take care of me quoted the price to look t the car BEFORE she even checked to see if the problem was covered. Then she seemed miffed that I wanted to wait for the repair (update the computer.) My usual representative checked on me twice and was cordial. The one who was dealing with my repair only warmed up after she saw him visiting with me. It took 2 tried to get the software updated. Then, the rep. said that they "reset" all my "stuff" to my origina settings. Not true. I had to pair my phine again, find the satellite radio setting. . Reprogram the channels. Ugg.

Mr Brown was very Pleasant good attitude specially seem customer in the morning 7:30 am Mr R .Brown explains what needed for service ,he wasn?t trying to rush you out ,(So our baby had to stay over until Monday mean ML350) Also Mr John very pleasant too meet who served me with the rental SUV ,It was Ready Tank full ,R Brown help me out great service Thank you very much , please keep up the great work ! Westmont dealerships very clean on rent service the vehicle was ready full tank gas ,( not like other dealerships no gas )we smile had a nice was ready enjoy

Took my truck in for a recall. Took 3 hours. Never did a complimentary courtesy inspection check. A tire bolt was missing after service. Piss poor service! Turns out that the bolts are in short supply. So they robbed me for their inconvenience!

During my most recent visit, Shannon Patt, another one of MB of Westmont?s finest Service Rep ( Brian is my usual go to person) provided great customer service without missing a beat. I appreciate the entire staff from the young men who open the car door upon my arrival. Down to the cashier. Yes I said cashier, because I trust their work. THANK YOU from Yvette Ross

The Service advisor was very good. She is very attentive and very helpful.

Tom Flessor is a great customer service/salesman! I have dealt with Tom for over 15 years and referred several clients to him. All of us agree that he is a consummate customer service person!!

This is the second Mercedes Benz GLE350 that my wife and I bought from MB of Westmont. We first met Earl Sklar in 2017 when we bought our first GLE350. We told him exactly what we wanted, color and features that we wanted and he delivered . When we bought our 2020 GLE350 we went right to Earl and once again he came through without trying to stick us with features that we did not need. We spent no more that about an hour and a half and left with our new car. Thanks Earl, thanks Mb of Westmont.

Earl Sklar and Cesar, service, are about the best that Mercedes can get. They are very very lucky tp have both of these men in their employ!

Shannon was great in service. The lane was busy on a Saturday morning. She saw me come in, took my key, and took care of everything!

Great service . Purchased and leased many cars . Brian in service is great and Tom Flessor is our salesman . Both are fabulous

Great experience all around Sales and the follow up was perfect. Good deal and no pressure selling

The service and maintenance crew were very courteous. It was explained to me what had to be done and approximately how it would take and if I needed a loaner. I would recommend this dealer to anyone. The service was excellent. Thank you.

The customer service at this dealership is what keeps me coming back to this location- from the sales team to the service team to the detail and porter staff. After a hiccup in leasing a vehicle that ultimately didn't fit my needs, I was paired with Tom and Sylvia-who are AMAZING. Their concern for my experience and my time was much appreciated. I've been in customer service for over 20 years and Tom and Sylvia truly represent a luxury customer experience. I also have to give a shout out to Earl on the sales team who I've worked with before and is also top-notch.

I bought this vehicle on-line, sight unseen, from David Legner whom I?d never met. Dave and I spoke on the phone for a week before we even talked price. He is a very affable guy, full of stories and information. We agreed on a price, and I flew out toChicago to get the van. It was the most unusual car buying experience I?ve ever had, and the most enjoyable. I made a new friend in Dave and that was a bonus!

Jeff Lambert was very nice and knowledgeable at Westmont...? Thank you! I went to the Naperville location where I live on MLK day and NO ONE spoke to me !!! It was rude and Ridiculous! What happen to Customer Service ??

Facility not customer friendly. No accommodations for people waiting for cars being serviced. Advisor promised vehicle to be done in a half hour. Repair took over an hour. A

Wonderful experience as always. Love working with Brian.

Kelly was my advisor and helped me through the process of deciding which repairs were needed versus in a few months .

Amazing customer experience. Just bought my GLC 300 from Slyvia, she's great and the whole team is great. First class treatment the whole way, would definitely recommend the team at Mercedes-Benz Westmont.

Great Service!!! Very satisfied with the process and customer service. Highly recommended.

Jim F and Mo' S are cool. They will make sure you get the best product.

The manager on duty on Saturday February 8, 2020 showed great leadership skills he took the initiative to go over and beyond his job duties by assisting me with installing my license plates which had fallen off.

My service experience was problem free. The service consultant was friendly and knowledgeable. My car was ready as promised, and looking great!

It was a bit disappointing that no one made an effort to explain the work done on my car when I came to pick up the vehicle. I got home and started reading the invoice and had increased feelings of anxiety from what I read due to the lack of explaining from the dealership. Not the way to do business!!! Every customer should have someone talk with them when picking up their vehicle from a dealer! The cashier could only say, ?I don?t know a lot I just only been here a few months.? Making no effort to call a service person when asked questions!

the best service. excellant people to work with. no questions unanswered.

Had air suspension issues. Chris was extremely helpful and accommodating! After a speedy repair and two great porters I got my car back all shiny and clean. While waiting just being a on looker I was approached by three different very happy and helpful salespeople. I will definitely purchase my next GLS from this location.

We have purchased our cars at Laurel since 1985 and have our cars serviced exclusively because of the outstanding professional staff. We just purchased a new C 300 and attribute our purchase to staff specifically Brian Reed the best service rep anywhere, Lisa in service, Kathy Sturm and our longtime sales rep Tom Flessor. All around A plus.

Kelli C in Service was fantastic. She was knowledgeable and friendly.

recall on my e350 for steering bolts. also gave me a loaner for free

Amazing service and attention to detail! Everyone was extremely friendly and polite. The car went through a very thorough inspection prior to our purchase.

My truck was towed in and my Advisor Chris Samuels was excellent in keeping me looped in and informed as to what was happening, he wasn?t pushy and took the time to answer all my questions!

Excellent. My service rep over the years is Brian Reed. He is an asset to your dealership and I can honestly say the reason I am committed to your organization. If the service I bring my car in for requires a loaner, he always has one up front and ready for me to go so I don't waste my valuable time. Brian is courteous and professional and your employees are the main reason a business is successful.

Brian, the service manager was very professional, communicative and friendly. The entire experience was quite good....largely due to Brian?s great work.

I purchased a car for my daughter. Earl Sklar was my sales associate. I explained what we wanted and he found us exactly what we were looking for and in our price range. The car was in mint condition. Earl gives the ultimate perfect customers service experience. Extremely knowledgeable, honest, experienced, does what he says he is going to do. He had everything ready to go when we got there, car detailed, paperwork done and we were out the door in under 1.5 hours. I have bought several cars from Earl and he never disappoints. Do yourself a favor when shopping at Mercedes Benz Westmont ask for EARL SKLAR and receive the most amazing service possible when purchasing a car! Thank you Earl my daughter loves her car!!

I purchased a car for my daughter. Earl Sklar was my sales associate. I explained what we wanted and he found us exactly what we were looking for and in our price range. The car was in mint condition. Earl gives the ultimate perfect customer service experience. Extremely knowledgeable, honest, experienced, does what he says he is going to do. He had everything ready to go when we got there, car detailed, paperwork done and we were out the door in under 1.5 hours. I have bought several cars from Earl and he never disappoints. Do yourself a favor when shopping at Mercedes Benz Westmont ask for EARL SKLAR and receive the most amazing service possible when purchasing a car! Thank you Earl my daughter loves her car!!

Kim Avino was the best sales person I have ever worked with

They are the best. The service they offer is wonderful. Specially the people, make you feel like home.

I was happy with my experience. Jim was no nonsense and I feel like I got a fair deal

Very friendly, honest and timely sales process.

Had me in and out quickly while giving quality service.

My van was in because of a recall of a passenger side airbag. There is No way of judging the work, but I liked Chris, who facilitated my paperwork.

Service was excellent!! The people at Westmont Mercedes were excellent especially Rob!!

It was very pleasant to deal with everyone at this dealership. We particularly were impressed with our salesperson, Sylvia Dziuba, whose product knowledge was extensive.

They have an amazing service department. They keep you updated on your service and make sure it’s all done to your satisfaction.

We received outstanding assistance from Sylvia selecting and purchasing our new car. Sylvia and Tom are excellent sales people with knowledge about the different vehicles. Sylvia paid attention to every detail making our buying experience flawless!

I have always received great customer service with Rob Razik at Westmont Mercedes Benz in service. He is very attentive to your needs and addresses all issues with ease. He's very professional and gives great customer service every time!

We stopped at this dealership so I could show my wife a specific interior color. Tom Flessor helped us and was extremely friendly and knowledgeable about the product. He went above & beyond what most other sales people would do. While we had not intended to purchase that day, they met the price my wife was willing to pay. No pressure to buy from either Tom or his manager. Needless to say, she drove her new M-B home and is rather pleased. This is her 3rd M-B.