A wonderful buying experience from start to finish! We are very happy to have purchased our new vehicle from Mercedes-Benz of Westmont.

Thanks Eric for the great service and quick turn around. It was a pleasure working with you have a great day.

Sylwia Dziuba our Sales Associate was outstanding! We purchased our second Mercedes Benz this past weekend from Mercedes Benz Of Westmont. Sylwia as always is a person who listens to her customers wants and needs and then assist them in purchasing the right vehicle to fulfill those needs! She works within a profession where integrity and professionalism is not always a salesperson’s main objective. This however, is not Sylwia! I implore anybody who’s in the market to purchase a Mercedes Benz to go to Mercedes Benz Of Westmont and visit with Sylwia you won’t regret it! Regards, Christopher Roy

Ok place

The Service Department has done a complete overhaul, and is terrible. The customer service was unorganized, clueless, and gave me a used car salesperson feeling. In a failed attempt to have service completed on my car, I was told to go home and get my paperwork because they could not find it. Wow.... I don’t think the guy looked. He told me “I will show you the system”.... but how does this help me. I have a wheel and tire plan and have had 4 tires changed at the Westmont location. Because he could not find it I had to go home to get my paperwork. I was told the warranty I purchased was too difficult to work with.... and they would probably not accept them anymore. “Re-ally “ If Rob is an example of 30 years of experience, then he should be washing cars instead of proving S550 customer service. I would give Westmont a -0- in service.

I would never buy a car from this Mercedes dealership again. The service was absolutely terrible and my sales associate lied to me which I found out about after delivery of my vehicle telling me I had options he KNEW I did not. I will never buy from this particular dealer again!

I would never buy a car from this Mercedes dealership again. The service was absolutely terrible and my sales associate lied to me which I found out about after delivery of my vehicle telling me I had options he KNEW I did not. I will never buy from this particular dealer again!

I have leased 3 vehicles from MB of Westmont, presently a 2018 C300. Always a pleasant experience. The same salesperson has handled all of my transactions and we've actually developed a nice relationship. No sales pressure .... no 'upselling' and negotiates reasonably. Service personnel all courteous.

We where so lucky to have Jim Fico as a salesman on our last purchase of a car.He is a person with a great 👍 sense of humor and personality! Who could imagine buying a car could be such a blast. Positive people definitely make a difference. Despite all the fun we’ve had, he's serious in the details and precise on the facts. We were supposed to have the car cleaned and detailed prior to our arrival of the second day but apparently the crew responsible for this was behind, so Jim just grabbed the Windex, all the chemicals and rags and started cleaning the car for us. What more I could say about Jim!!! Our best wishes to him and his lovely family!!! Generally speaking about Mercedes Benz of Westmont I would like to to see the sales managers more customer happy oriented! I would definitely buy a car from the dealer and a million times from Jim!

Treated professionally at drop off. Was notified 25 minutes before closing that car was ready. Had to keep loaner & return next day. Had to wait 20 min for my car to be brought up. Had to go back to cashier's desk for keys. One of the 50 sales people hanging around chatting in show room could have assisted or at least shown an interest instead of socializing with each other. MB Westmont needs to improve the pickup process. Maybe a full-time vallet?

I have owned six Mercedes Benz cars in the course of my adult life and while only two of these were purchased at Mercedes Benz of Westmont, I have chosen to take all of them there for the good service experience. Most recently I brought my car in for a check engine light matter and for regular maintenance at the same time. The service advisor Gerson was very accommodating and professional. The repair took a couple of days longer than initially estimated but I was given a loaner with minimal hassle so I did not mind. A young man named Amen made the loaner check-out a pleasant experience. I would have given 5 stars but it seemed my car did not get washed as is the usual practice. MB of Westmont had my car for 5 days (exclusive of a Sunday) so there was time for a wash but it did not get done.

Oue experience at Mercedes-Benz of Westmont was excellant. Sylwia Dziuba was the best. Anytime I called her for info on th 2019 Corvette we purchased from them she was very willing to answaer my questions. She even went outside to be sure the color was what we were looking for. We are from Wisconsin and when we arrived at the dealership she was right there to greet us. Even the paper work! We would definately make the two hour drive to do business with them again and would recommend them to others.

Kelli who is the assistant manager in service department was terrible. I couldn’t believe anyone would just walk someone you’ve never met before into their office without asking them their name or even introducing themself n find out what brought them in. I truly felt , I was treated this way cos I am AFRICAN. Kelli Never introduced herself, had a terrible flat affect. One would think you spend all this money to purchase a Mercedes and not to mention how much you spend to get service done on these luxury cars n you deserve at least just standard/average customer service. Not sure what kind of example she’s setting for her staff since she’s the assistant manager I can say I have had better experience at McGrath Acura of Westmont n Audi of Westmont. My experience at Mercedes Benz of Westmont with Kelli has made me not ever purchase another Mercedes. Terrible experience!!!

Although service was timely, I was very upset to learn that, even though I had purchased tire insurance and hit a nail on the road, when I called to make sure that there was NO deductible and was told that there wasn’t. When I received the car back. I was told there was a $50 deductible. Should I have been told so 1 1/2 hours before (when I first dropped off the vehicle) I would have saved myself the 40+minute commute each way and possibly $30+ dollars as their are many, many places that would have changed me a lot less than $50 for a simple flat. I was simply too upset; otherwise, I would have asked for a manager.

Horrible. He ripped me off. Literally charged $400 for a $200 procedure (oil change, service A). Literally wanted to not pay due to the overpriced nature of the transaction. I looked it up online and I should have been charged $200 at the most. I’m telling everyone about this ripoff unless I get a refund or a fair price.

I purchased my second vehicle from Mercedes of Westmont on 4/22/19 and received excellent service! I truly feel Kim Cager, Ken, Chris , Vince & Jill went out of their way to ensure I was happy with my new car and deal. I've had bad experiences with other dealerships in the past. However, this team is first- class and customer-focused. There was no haggling. The team was attentive to my needs, personable and super efficient.!As a result, Mercedes of Wesmont has another loyal customer and passionate referrer! I If you want a great car buying experience please see Kim Cager and team! You"ll be glad you did!

I've bought 3 Mercedes Benz from Westmont Mercedes Benz in the past two years - - S63, S560, GLE - and had a good experience each time with sales rep David Legner. This was my first service experience with them - the service is just as good - perhaps even better - Gerson Buleje, the advisor, double checked the repairs - found a minor issue, and drove the car back into service (with me in it) and had it resolved on the spot. Instantly. The fact that he double checked the repairs personally was impressive - but getting it fixed instantly was remarkable. Highly recommended dealership.

We went to another dealer and the sales man was very rude. Then I emailed Mercedes of Westmont and Michael was wonderful very helpful and informative . I highly recommend this dealership and Michael.

I just visited and purchased a vehicle from Mercedes-Benz of Westmont. My sales person, Earl, was so nice to work with. Of course, I had done my homework and had picked out the vehicle I wanted before I got there. It was the most pleasant car-buying experience I have ever had.

My overall experience was very satisfying but, I did have an experience that I know shouldn't happen. Let me explain, I dropped my car on Saturday for B5 service. I was told it would take some time for that service. I had made plans to get a car. I got a call that there was other work that needed to be done in the near future, so I had it done. I never got a call that the work was completed. The following Saturday April 20th my battery went dead. I feel that should have been in the check list during the B5 service. I understand forgetting but, no call back when I called an left a message is unacceptable.

Service department should be named the lack of service department. I took my S Class In because I’ve got a side marker lamp housing had broken off for the 5th time. I’m extremely meticulous about my vehicle. There has been no negligence whatsoever on my part. I honestly think it’s a design flaw. Service manager was non sympathetic ever after the assistant manager was too and wanted to charge me an hour labor to have it reinstalled after I purchased yet another one from the parts department. I’ve been considering purchasing another vehicle but, would never buy it from there. Shame too as it’s the closest to where I live. Not my first poor experience there but, never reached out to social media kept giving them another chance. That’s over!

The service performed by Mercedes- Benz of Westmont was done on-time and appears to have corrected the problem..

In the beginning of March 2019, the sales agent Jeff Lambert initially promised us the vehicle 2019A class will be delivered in late April 2019 and that’s why we placed the order right away on that same day. Since then, no update till now. Almost late April. During the several follow up phone calls to the sales agent, he just kept saying that the order is “almost” in the production. Regardless of the hardness to reach out to him, only two calls (one is mid March one is mid April) that was connected and the answer is “ I will keep you posted now I can not see any update in our system.” And now is later April, he simply send us a email saying the production won’t be happening until Mid May and the ETA will be until late June?? without explaining any reason! That’s too far from what we agreed and was told initially. Now we have to rent a car for transportation for two additional months due to this ridiculous delayed. This is really putting us an inconvenient situation and cost a lot on the rental. I can not believe this type of service will happen in such a luxury car company.

Tom and Silvia were the best, I never had such a great experience buying a car!!!

Over $10,000 paid to them to fix 1997 Mercedes that broke down on the way home from their shop & and is still sitting in the garage NOT working, they had the nerve to say for another $5,000 more they could fix it. Car owner is a 100% disabled veteran with Traumatic Brain Injury. UPDATE: 3/11/2019: owner responded, if they were genuinely concerned they would have tried to correct the situation after first 4 complaints BEFORE it was posted on the internet. What they did to a Disabled Vet with Mental Deficits was equivalent to swindling $10,000 after bragging about a large settlement received.

I was very disappointed brought my CLK for the 2nd time because there were warning lights that came on stating issues with the ABS, BAS and stated bring to workshop. They could not do anything to fix it nor would they state that the braking system was ok. Only response was that the part they thought was needed is not available. The service rep recommended I check local Junk yards for the part. You got to be kidding! I buy $60,000 cars to get these ridiculous responses. Instead I am calling local mechanic that repair high end imports to see if they can help.

I purchased a certified preowned E350 from the sales team here. I’m going to state this first the SALES side of this business is NOT the problem it’s the Service side. Very dishonest, uneducated and unprofessional service team. Being that this was my first Mercedes purchase I wasn’t sure how the HVAC system worked in this vehicle. I made an appointment because my a\c light was on and i didn’t think that was right to be on all the time. They tried adding a flex b service to my vehicle to up sale me a oil change that was not needed yet. This raised a red flag to me when I seen this.. anyways The service team contacted me and said that my problem was not under warranty due to the fact I sabotaged my own vehicle by spilling coffee on the hvac pcm/ecu and caused a faulty code. ( everything worked as it should in the instrument panel, no sticky buttons ect) and no I did not spill any type of liquid over my dashboard if I were to do that I’m sure we would have much larger problems then the ac button on that’s it. I then asked my service tech Gerson for the code that was being thrown by the ECU he was unable to provide it at that time but he said he would get back to me he never did. Westmont originally wanted $1200 for the repair I told them no thank you. Then I received a call from AL who is the service manger he said he was willing to drop the price to $800.00 I said no thank you. I picked the car up and made another appointment at another Mercedes Benz location they inspected my car found 0 faulty codes and explained to me that the ac button is suppose to be on for dehumidifier reasons. The tech then took me inside his own personal vehicle that was the same model and year is my car and showed me his car does the same thing as mine. Never again will I look towards this westmont location ever again I wouldn’t trust them putting air in my tires.

Jeff Lambert in the sale department and Christine in finance department where awesome. I excited and glad to be apart of the Mercedes Benz Westmont Family.

Our experience was awesome! Kimberly was terrific and helped make this car-buying experience less stressful. We appreciated her knowledge and expertise. She went out of her way to help us get the car we wanted!p

So happy I bought my car here! The service area is exceptional. This time I used a loaner, which made life and maintenance so easy. Kelly was fast and friendly!

I have received excellent customer service from their service department, I definitely recommend this dealership.

When arriving to mercedes benze of westmont i was greeted by erik a service advisor. He was very helpful and pleasant to work with. He is very knowledgable and made sure to take time to answer all my questions. High praise to him for going up and beyond what I feel is expected.

I love my new E300! Sales representative Kimberely Cager was wonderfully knowledgeable and a great listener. She eased the usual tensions that occur during a car purchase/lease experience. All went smoothly and to my satisfaction.

This dealership gives the true meaning to Mercedes "The best or nothing". I went in about two weeks ago to help my uncle pick his 2016 e350, I was in the market for a GL too. Jim is a no pressure, honest, polite and fun salesman. He scrounged around and found a 2012 GL550 from the neighboring BMW dealer. Brought it over, made me go through the history, carfax and options. It was a little more than what I wanted to spend but the extras were too hard to pass up. First time dealership experience and I was very impressed how they handle business. Excellent warranties, great customer service, honest upfront pricing and The best or nothing motto. Thank you all for making us another happy customer. Keep up the great work.

Jason my Service Advisor Went Over and beyond to help me. The Service was great, my car drives much better. Good People to do business with 👏👏👏

Spoke with Sam Birakdar. Worse MB dealership. I had a simple question about a car key which was owed. I had proof. I was told we can't do anything and "that's not my writing on the card" also had another card with two more names. I was told " they not here." They was he spoke to me was as Ifni was dumb and at fault. Unfortunately i am unable to give negative stars. Doesn't deserve any stars. There were about 7 employees observing the conversation, no one stepped in to be of help, rather pointed at the door to me.

Largest parts stock in the area. Friendly and helpful.

Great job. Quick, thorough, good price, AND they washed my Sprinter.

Each interaction from our first visit, to our first detail after purchasing, has been welcoming, efficient and both pressure and hassle-free. We worked with Sylvia, who is friendly and knowledgeable, and was diligent in finding the perfect vehicle for our family. We couldn’t be more satisfied. Thank you, Mercedes-Benz of Westmont!

Friendly staff, on time, they did the job very quickly

I had a great experience with Westmont and Dave Legner as my salesperson. I drove up from Indy to trade in an X5 for and X3 and I was in and out in less than an hour. Very professional and no surprises. I highly recommend.

Jimmy Fico is awesome! Anyone who is thinking about a new car, go see Jimmy!

I recently visited the dealership for a trivial issue with my 2018 GLA 250. I was helped by Kaci, a cashier in the Service Department. Kaci, not only addressed my initial need, but then noticed that my key chain was slightly defective - something I had never noticed - she unboxed a new key chain, threaded my key onto it and sent me on my way. My initial reason for the visit was the car was telling me the battery in my key needed to be changed. This 2018 is my second Mercedes and the previous car had never given me this message. Since I carry both keys with me, I went in to ask if I should change both batteries. It was just a question, but Kaci replaced both batteries ( I did not request this! was actually shocked) and then replaced the key chain. Such outstanding attention to detail must be rewarded with a message of my gratefulness. I told Dave Legner, the sales consultant that sold me the car, that whatever Kaci is making, she deserves more! Kaci is a valuable member of the Mercedes Team! Thank you!

An unusually positive experience dealing with a car dealership.

Dave Legner made my buying experience great. I drove up to Chicago from Indianapolis to make the purchase and I was in and out in under an hour. Car was in perfect condition. Highly recommend Dave and Westmont.

We purchased our used car from Mercedes Benz of Westmont two weeks ago and were experiencing an intermittent loss of pressure on one of the tires. I went to the service department and met Joe who exceeded all of my service expectations. The tire was repaired and a clean car was ready for me with quick turn around time. We were contemplating finding another business to service our Mercedes but based on my recent experience we are committed to using Mercedes-Benz of Westmont for all future needs.

My wife Katie and I had an absolutely amazing experience with Mercedes-Benz of Westmont. We were treated like royalty throughout the process. Our salesperson, Sylwia Dziubas, was what made it truly special. She was a relative encyclopedia of knowledge regarding all of the models we inquired about. Her sales style was welcoming and warm. She made us feel like we were a part of her family. We ended up purchasing a Certified Pre-Owned GLC300 and couldn’t be happier with our decision two weeks later. We would definitely buy from here again!

Scheduled my car to get serviced but went in on the wrong date. Most places would’ve turned me away but they happily changed the oil. Love this place! Had a horrible experience at Fletcher Jones. The drive to Westmont was definitely worth it! The staff is great!

I bought my Mercedes here and had a great experience. The service department is excellent. I've been working with service advisor Brian Reed and he always get me in and out quickly.

Luis was excellent. Detailing was horrible, they didn?t bother to flip up the second row of seats to vacuum. Seats were still dirty. We had driven a large distance otherwise I would not have accepted the vehicle in its condition.

Overall experience was easy and effective. This is the third vehicle that I've purchased through MB Westmont, my second with Earl Sklar. Earl is approachable and enjoyable to work with - no pressure felt whatsoever. As long as I'm buying Mercedes, I will continue to work with him. Car buying can be stressful in of itself. Looking at financing rates that are not based in reality can pose unfavorable buying decisions. The rates initially shown were much higher than what was actual. Provide your customers all the options (financing rates, service, paint protection, etc.) up front. Don't wait until near the end. I know there is a strategy to selling a car, however, you can make the experience easy, enjoyable and effective! These three components will drive loyalty derived from trust. Oh...and when a customer drives from Indiana to purchase a car, figure out how to let them take a vehicle home at night. Decisions change multiple times - Friday night to Saturday afternoon...Just something to think about.

Riley was able to assist me in looking into the problems I was having. Even though we still need to add one more piece for the car to function perfectly, I was still happy on the service and information he provided. Sometimes all we need is honesty and a timely manner response for costumers to be happy.

Eric , I'm sorry I can't remember your last name, helped me get in and out like he said. My truck runs great and I will be back.

Pleasant experience. My service personnel was very diligent and excellent to work with

Brought my E300 for it’s scheduled service & Brian facilitated the most efficient, trouble free & quickest service I’ve ever had.

When I bought a car here seams everything went well! But now every time time I’m there there is an issue, like Car wash not working asking for estimate they referring that insurance has to call in something in service will definitely will be needed extra hours for repairs or adjustments it’s like all my concerns first time the facing! I’m not going there any more!

Amazing service and take the time to actually focus on what you would like and fulfill your wishes! Customer service is excellent and made the process smooth and easy! Would definitely recommend this dealership location to all!

Love this dealership! Great customer service, knowledgable staff & beautiful cars. My salesman Tom Flessor is always my go to guy. I would not go anywhere else.

They are the best in the business...polite and always helpful

I had a wonderful experience. Eric was professional, knowledgeable and extremely helpful. He was conscious of my time and made the entire process painless. He is a great asset to your company. In addition the "technical staff" is highly skilled and deserves kudos for a job well done. Thank you. SK

good smooth service

Great service from start to finish!

I recently purchased a 2008 E350 at Mercedes-Benz of Westmont. Our sales person was Chris Roberts, who was extremely courteous and responsive. There were some service issues after only 4 days and they corrected the issues free of charge. Mercedes-Benz of Westmont has gained a new and loyal customer.

I had the best experience at Mercedes-Benz of Westmont! My salesman Tom and saleswoman Sylvia was absolutely wonderful! They were so friendly, attentive and knowledgeable! Both was happy to help me and I was out test driving a car within 5 minutes. I could not be happier with my new car. Proud to be a new Mercedes Benz owner! Thank you Tom and Sylvia

Riley listened to my issues and confirmed my vehicle would be looked at 1st thing in the morning. The following morning, he contacted me with the summary and I approved the estimate for work. He contacted me later in the day to say it was done. Very nice service. When I drove my loaner into the bay, the car attendant took my key and she walked me to the cashier to take care of my bill. Riley walked out of his office to take care of my bill personally. I felt very valued as a customer.

Friendly and fast service.

The service is the best here bar none. You can buy your Mercedes anywhere but the service is what keeps you coming back.

They sold me a certified preowned vehicle in which a few months later I was advised by TWO other Mercedes dealers that I need two rear tires due to inner wear which was caused by an alignment that was needed. I come to find out when Mercedes Westmont was preconditioning vehicle to resell they only replaced front TWO tires and never did an alignment. This was the reason the rear tires had rapid inner wear. I took the vehicle back to Mercedes of Westmont and they refused to replace rear tires, when the reason they need to be replaced so soon was due to their negligence in not doing an alignment. Now I have to come out of pocket for two new rear tires only months later after purchasing this “CERTIFIED” pre owned vehicle. Don’t go here, Mercedes Benz of CHICAGO is by far the most legit and honest dealer I’ve come dealt with.

Our friend referred us to Kimberly Cager, and she was wonderful. We told her what we needed, and didn't want to waste any more time at a dealership. (we spend 2-3 hrs at a different Mercedes dealership) She provided a competitive quote. And was very helpful and honest throughout the process. If you're looking for a Mercedes, ask for her. She's not your typical car salesperson. That is refreshing!

We went to this dealership a couple of times. But finally got a referral from a friend. Kimberly Cager gave us a competitive quote, and was honest and helpful throughout the process. We had a missing seat buckle issue, and she even help scheduled a service call for us. Highly recommended!

Always great service. Mike is also a great salesman. Door to door service is great.

Keeping my vehicle in top condition is a priority. Rob, my service advisor, professional and attentive.

Service was great. No problems. Job well done.

$6 windshield wiper fluid? They didn't even ask to top it off. Also their customer service sucks. "We'll call you back in a few" I have yet to hear back. Okay maybe once in awhile it can happen but not consistently. But if said I'm interested in purchasing a vehicle, then they'd never leave you alone.

Great service, and a very clean faciity. Very friendly and professional. Been going here for 23 years.

Excellent customer care service... Joe!

In lobby wait time 3 hours (brake inspection and car wash)... drop off wait time 6 hours (oil change) ... utterly ridiculous ... won't be back to this location

We order parts often for our shop and everyone in the parts department is always very helpful and courteous. This past week, we have been working on a bit of a project car and Christy has been an amazing help- she is very knowledgeable and detailed in finding the parts we needed. We appreciate all of the help! Thank you!

Service Writer was professional and efficient , had me out in no time

The service was excellent!

I scheduled a service appointment for February 6 because the engine trouble light indicator on my vehicle was activated. I asked what was the charge to diagnose the problem. The customer service person said there was no charge to diagnose and once the problem was analyzed an estimate for repair would be given. When I arrived I was told to sign a service agreement authorizing a charge for approximately $183 to cover the diagnosis. I told the service person that was not what I was told on phone. He acted surprised and asked me the persons name and I did not know but only related it was a female. I was surprised by the treatment and ever more surprised he would expect me to know the name of a customer service person who schedules appointments. I felt he was questioning the truthfulness of my statement. I told him I felt this was unethical and left. Very disappointed in my treatment! Steve

The service was excellent! Thank you!

I was very dissatisfied with how my car was serviced. When my car was delivered to the dealership, it took them a day to contact me to notify me that my car was there. When my car was done, it was not washed nor was it cleaned in the inside. I spent approximately $3800 on services and was very disappointed to receive a dirty car back. Expected much more from Mercedes Benz of Westmont.

Service on my SUV is always a great experience!

The service people are exceptional. They are informed and honest. The work which I had done was prompt and the level of expertise is rarely found today.

I purchased a 2014 certified Mercedes for 30+. 6 months in my tires went bad. Finding that I had 2012 tires on my vehicle. Called the service manager to ask for reimbursement. No one called back nor reimbursed me for the cost to replace the bad tires. Service absolutely lacking.

I was treated by the Mercedes Team at Westmont with professional courtesy and respect to my personal time. James D was great to work with and treated me like family Great facility and a top notch team Excellent job all around Sal Capra

It was excellent. Just needed my coolant topped off and air checked in my tires. Very quick and efficient

We walked in off the street knowing nothing about Mercedes cars and walked out super excited about all that we learned and our decision to purchase a 2019 C Class. Mike is an exceptional sales guy, knows his products well, did not push, and was patient to answer our many questions. From the initial look-see to the final closing and bringing the car home, everything was great, no pressure, and very comfortable!

The best car shopping experience I ever had. Tom Flessor is a top notch salesman, and I wouldn't buy a car from anybody else ever again. Very proud new Mercedes Benz owner!

The best car shopping experience the wife and I ever had. Tom Flessor is a top notch salesman, and I wouldn't buy a car from anybody else ever again. Very proud new Mercedes Benz owner!

We bought a used Volvo from Jeff Lambert. He’s a great guy, the car was very good and priced well-below what it could have been, and the process was painstaking but very easy and comfortable.

I have been a diesel engine person for years. I have especially in sprinter's. Their service is amazing. I have several in a fleet of trucks. And they will take care of you as a business. You can get fast and efficient service when needed. You can also make appointments when needed. Which are handled in a efficient manner. Excellent and efficiently completed.

My husband and I had a great experience buying a car at this dealership. Earl was the best! He was knowledgeable and took the time to show us multiple cars that we were interested in. We spent a long time discussing our different options and in the end ended up leaving with a beautiful Mercedes! If you are looking to get a car, definitely ask for Earl!

My wife and I had a great experience buying a car at this dealership. Earl was the best! He was knowledgeable and took the time to show us multiple cars that we were interested in. We spent a long time discussing our different options and in the end ended up leaving with a beautiful Mercedes! If you are looking to get a car, definitely ask for Earl!

Very friendly and helpful! They found the right SUV for me.

Excellent service, treat you like family. Happy with my purchase. :)

Nice people. Expect expensive service fee for my battery change. UPDATE!! I’m revisiting my review after another service. I have to give a five star for the super nice work done by Rob. Recommend dealer and repair shop for your MB.

Joe Pervaisis and Jonathan were GREAT! They got me down the road with a Service Loaner very quickly after I drove in for an Oil Change without an appointment. Joe looked my 2018 C-Class up on his System, saw that I had 2 outstanding recalls, and had got me on my way so he could have them all done. When I returned the next day to pick it up, Samantha meticulously took my personal items out of the Loaner and put everything back in my Mercedes exactly as it was, I mean Exactly. Ben, their Tech Guru, even came out to help me with a Tech thing. All in all, I was very impressed by everyone’s efficiency, and attention to detail. James Dudzyk runs a Great Team there at MB of Westmont!

Overall, dealership is good. Took awhile for someone to greet me when I first pulled into the service bay, but no big deal.

I usually never post reviews but was compelled to after my frustrating experience with service this time. My new service advisor Dinah was great. She was polite and professional and tried to help. I have been with this Mercedes Benz dealership at Westmont for 10+ yrs. My past experience had been mostly good, always ended up being satisfied by the service manager. This present experience was horrible. New management looks like is just after your money!! Customer service is way down New service manager Al has no personal skills, is highly arrogant and unprofessional. He literally threw my gift card (that I received from the dealership ) on the table in anger because he didn’t want to honor it. After all that , now I’m frustrated and angry that my car now has more lights out than what I drove in with.

Do Not I repeat Do Not ever purchase a car from them. I was treated as if I was a second class person. The salesperson Jim and the finance manager was extremely rude.

Went in on December 28, 2018 to purchase a pre-certified 2018 CLA 250 and I was treated like Shisssh. Had spoken to a sales person before I came and was reassured the vehicle was there. When I arrived he said, he saved it for me because someone had test drove it. As we were about to do the deal a lady, man and child were looking at the same car. From that point on I was treated like I was an underling. I was told I needed to lease or put more money down. My daughter overhead the lady tell my salesman she wanted the car. After about 15 minutes of nonsense we decided to leave. Thank you Westmont Mercedes, I went to Mercedes Benz of Chicago and purchased a 2019 CLA 250 with nine miles and 3.99% interest. Good is still in the blessing business. I will make sure none of my friends ever do business there.

Always a pleasure being at the Mercedes-Benz of Westmont location.

By Improving customer service.

Great experience in the service center!

Always detailed with their work, sales and service!

David Legner was the best sales guy!! I drive 2.5 hrs to buy my car after mine was totaled. He made the buying process very easy and he was very personable. I would highly recommend him.

Check engine light issue was fixed but came back on as I was driving to the emission testing facility. Had to schedule another service appointment.

Could not have had a better experience. As soon as we walked in, Earl was happy to help us and we were out test driving a car within 10 minutes. Earl was extremely efficient, knowledgeable and a joy to work with. And I could not be happier with my new car!

Excellent service. Excellent service writer. First time at dealership,and was treated like royalty.

Ms. Kelli Christiansen, Service Advisor, was helpful and very professional; I give her a FIVE STAR rating,

Terrible customer service. Workers do not follow up and give wrong information about your car.

Brian was so helpful at my service appointment. He kept me updated on my service appointment and when it would be ready.

Service appointment. Perhaps I am easy prey or on the other hand, everything said was true. I’m not convinced of the latter, but it’s up to you to decide. I’ll start off by saying that my advisor Gerson was SUPER courteous, professional and very detailed. He took his time and went over all charges in great detail. Like the first charming guy you met who said ALL the right things. At no time did he come across as a smooth talking, less than genuine service professional. I scheduled an appointment for 3 recalls and a 2 year or 20,000 mile service a/k/a service "B". Before learning I had a prepaid plan, my advisor wrote the following prices on a yellow post it and proceeded to explain its costs based upon what is required: $554.95 Service B $226.95 Brake Fluid (sold separately) $45.95 Tire Rotation $189.99 Alignment The "advisor" said Service B plus the brake fluid charges were REQUIRED for this service but the cost of the brake fluid is charged separately. So lemme get this straight? The “B” plan includes the draining of the brake fluid, but there is a $226.95 charge to put it back in?!?!??? After receiving the $1,058 quote, I disclosed that my vehicle has the prepaid service package which includes service B. After learning this, the advisor said the brake fluid is included in "B" only when the prepaid package is purchased. I personally find this rather hard to believe. Never mind MB brake fluid retails online for $23 and the online description of the "B" service on MB's site lists brake fluid as a part of service "B". As for my loudly squeaking brakes, I was told that brake pads are on backorder and it will be approximately 3-6 weeks before they come in. Interesting right? I would agree. There's $226 to pour in brake fluid but no brake pads which are a recall item and pretty common repair. Hahaha. In today's time where parts are often shipped overnight, this Westmont service location (per my advisor) has a 3-6 week delay in getting brake pads. (There was no mention of the backorder on the paperwork). Given my experience, my recommendation would be to research pricing before arriving OR purchase the prepaid plan if you can. If not, you might find yourself paying $226 for brake fluid! Do service advisors receive commission? If not, I cannot understand who benefits from $226 brake fluid. .... and check the website for coupons.

A+ Service!! Prompt, professional and courteous. Would highly recommend.

Service was timely, loaner car was available as ordered, contact was made as indicated and the car was completed when expected

The ultimate car buying experience. Our sales associate Chris was great!

The best dealership I have ever used. Professional, thorough, responsive, excellent and courteous. Highly recommend in every single aspect. The best automobile made with the best customer service available. Thank you

Over the summer I was shopping for a new car. I went to several dealerships with my husband trying to narrow down my search I had a few cars in mind but wanted to check them out. My husband suggested we go check out a few SUV models at Mercedes. It was a Friday around 4pm. I think most of the people just wanted to go home and couldn’t wait to start their weekend. Out comes Sylvia and sees my husband and I looking and immediately gives us great information on the car and offers a few suggestions based off of what they have on inventory. She made us feel instantly comfortable with her and took us out on a few test drives to compare some models. Honestly if it wasn’t for her I may have gone with another car, but her immediate customer service made us feel right at home, we even bought two cars and came back the next day to take home the second the car! Flash forward 4 months later and my car gets a flat tire. Thanks to Sylvia keeping in touch and checking in on our purchase every once in awhile I knew exactly who to call and get some help. Mercedes roadside assistance towed my car right to the dealership and I had it fixed as soon as possible the next day. Joe in service was fantastic in getting this taken care of and even had me picked up from home so I could go get the fixed car and make it to work. I highly, highly recommend getting the tire warranty it is worth every penny especially living in Chicago with all the potholes and construction. Joe and Sylvi made a terrible situation feel so seemless. They really know how to take care of their clients.

Great service. Earl in sales was top notch. My car was ready and waiting when I arrived for a test drive and Earl was very knowledgeable about the S Class and in a few hours I was driving home with a new car. The service group is great as well. James the service manager really knows his stuff and Kelli is great.

Nice

Kim Cager is an excellent salesperson, I had many questions which required time and research she was very helpful and patient, which made the car buying experience stress free for me. She is very knowledgeable, and when she didn't have the answer she'd check it out and followed up with me. As soon as my Gla250 arrived I got a call from Kim, I got to the dealership they had gassed it up and was washing of the traveling dirt, couple hours I was on my way home. Thanks Kim!

brought the car in to get my headlight fixed including a 50K service. The 50K service was performed but they did not check the root cause of the headlight issue. the problem still persists and i had to take the car back in. The experience was not pleasant.

We recently worked with Earl at Mercedes of Westmont to purchase a new Mercedes GLC 300. He went out of his way to make sure our whole family (including kids) were comfortable and attended to during the process. He worked hard to search for all possible vehicle options and spent time walking us through the features of the car both before and after the purchase. It was truly a first class experience and followed the "Driven to Delight" Mercedes culture. I hope to purchase a car there in the future!

Great experience to shop for my new car. Will come back again for my next purchase

Best service thank you Mercedes of Westmont

Excellent service from start to finish!

Horrified that we were openly lied to multiple times and outright defrauded during the recent purchase of our vehicle here. We have been loyal Mercedes customers for many years and this was our first time working with this dealership. They outright lied to us about the numbers of the deal and then had Mercedes corporate send us a huge bill two weeks later for charges they said were taken care of on the vehicle we turned in. We will be contacting AutoNatiion Corporate, Mercedes, and the Illinois Attorney General’s office as a matter of principle, and in efforts to protect other unsuspecting customers. Do not work with this dealership. The salesman even admitted that he lied to us and the General Manager would not do anything about it.

After spending months visiting dealership after dealership dealing with your typical egotistical car salesmen I stopped in Mercedes-Benz of Westmont. I had undoubtable low expectations based on my last previous 10+ dealership experiences, however I was pleasantly surprised because this turned out to be one of the most seamless vehicle purchases of my life. My experience at MB of Westmont was with Jim Fico. The entire process was stress-free and genuine with a hint of enjoyable humor. He was so welcoming and attentive via email therefore I decided to give this dealership a chance. It is rare to meet people in sales that are authentic and place such high value on integrity, but Jim did and ultimately that is why I brought the vehicle. I walked in Tuesday frustrated and walked out Saturday extremely satisfied with a great vehicle. IF YOU NEED A NEW/PRE-OWNED VEHICLE JUST CALL JIM FICO, YOU WILL BE PLEASED! P.S. My mom liked him too and she is a tough cookie!

I purchased my first Mercedes last week from the Westmont location. Yazan and his coworkers did a great job in helping me pick out the perfect car. I would highly recommend this dealership to other people. Everyone was friendly and professional.

If your looking for a great deal on a car new or used go check out Mohammad S at Mercedes of Westmont this is my 5th time going back to him and everytime he took care of me and got me a amazing deal!!!

Earl was outstanding. Very knowledgeable about the car and extremely helpful processing the sale. Excellent experience.

Riding in my 2003 , E320 since 2004 purchased it in 2004 and still smooth and riding good

I had a great experience. My sales associate was recommended by a friend and lived up to the praise. Tom was friendly and honest. I ultimately purchased a new C300 4 Matic. This is my sixth Mercedes Benz and I expect to be a repeat customer.

Everything went good. Had a problem with the check engine light coming on and the Navigation and USB port not working but they were very professional and got every thing working in a timely manner. I really appreciate the attention they gave me. Now if I can get the second key they said they had it would be a greater experience. I rate them excellent job and would recommend them to anyone.

Friendly customer service, Most amazing German engineered cars in the world

Great Service Person Joe - everyone was personable, professional and very pleasant. Would not go to any other MB dealer than theirs! That's where my 2008 CLK350 came from and that is where it goes when it needs service.....with only 47,000 miles and looking brand new, it is not there often but I';d not go anywhere else.

Great Experience. All of our concerns were addressed promptly and to our satisfaction. Our service rep Tom provided excellent service.

This is a bad place to buy a car from. If you are looking for support once you buy, there is none. Finance department sucks. Mr. Sam Baradkar specifically. He was very helpful and friendly to begin with when i was buying a car. If you see this person stay away!!. I had a great experience until my car ended up in total loss. Insurance paid the whole amount. But I had purchased the pre paid services and the extended CPO warranty. To date I am trying to get it re-reimbursed. Mr. Sam Baradkar never answers his phone, never returns emails. Company policies state that when I have not used the services and the car ends up in total loss , car dealer should reimburse. I have no idea how to make it work. It has been 5 months and I fail to hear back from them. Every time I call I am transferred to a voice mail or some one hangs up on me. I dont understand why a car dealer would put his reputation in line for couple of thousand dollars. Any ways this is my experience so far.

Today is good, but previous experience was very bad

Friendly helpful staff

Jim Fico at Mercedes Benz Westmont is the man to see. He made my dreams come true. Great attention to detail. True to his commitment.

Service Adviser Giacomo took care of me as always. Gave me a great deal on a front brake job on the E 550. Al the Service Manager stopped by to make sure all was good. Knows I am a loyal customer. I bought and have serviced both my Mercedes at The Westmont Dealership. I can not rate them highly enough. Very honest and high integrity. If you have a Benz go there for service. You will not regret it.

The best or nothing ! MB! Great service, awesome customer service.

Updated Review: Worked with Joe P. in the service department this past week. Had a great experience, he was on top of my car repair, made sure I got the best deal possible and had my car back to me as good as new. It was a seamless and straightforward process. Satisfied with my visit. Previous Review: This review is for the parts department only. Very fair prices, beats anyone in the area. Particularly better than Loeber who wanted twice what Westmont wanted for an auxiliary battery. staff was very forthcoming, personable and willing to help. Very satisfied will definitely go back to them.

The Service Advisor was very helpful in coordinating a loaner for me once a part for my vehicle did not come in on time to repair my vehicle. She also kept me in the loop as things progressed in addition to the final repair.

Service was efficient and professional. Always receive thorough information.

Fast, friendly professional service ! 🤩

Westmont does a great job with maintenance. Good communication, knowledgeable and fast.

Sylvia was a great salesperson. She was very thorough and answered all of our questions. Christina Pucci was quick and efficient in finance. All people we encountered at the Westmont dealership were pleasant to work with.

We bought a certified GL450. The sales and financing process went great, however, the quality of the vehicle was below my expectations. The struts need to be replaced (not covered by warranty), one of the TVs did not power ON upon delivery (Knauz MB is replacing the TV controller for us, part of the warranty coverage) and the previous owner's data along with their garage code was not reset (yikes!). Overall, I had higher expectations for a certified car hence the three stars.

I had a fantastic experience at Mercedes-Benz of Westmont! My service advisor, Tom Hagan, was absolutely wonderful! He was so friendly, attentive and knowledgeable! He kept me updated daily and made sure that my “service A” was completed in a timely manner. He had a perfect loaner car all ready for me upon arrival. Everything was done to perfection and I would recommend Tom and Mercedes-Benz of Westmont to anyone! Thanks so much for all your help, Tom!

Came in as a walk in to trade in used car to get a new one on a lease, and was “welcomed” by Michael Morano who treated us like ****. Said that he can’t quote us that we go later on to shop around since he is wasting his “valuable” time and toner and paper! This man should retire, seriously!!! Worst experience in my life!

Update to below: Since posting this review; the GM of MB of Westmont has contacted me to review and discuss the service experience I encountered. Per our conversation, MB of Westmont is reevaluating their protocols and procedures. I am altering this review to neutral as I believe this is a fair and equitable remediation to the issues I encountered. I appreciated the time MB of Westmont gave to the matters and how they have responded to the items at large. Previous: My experience at MB of Westmont was nothing short of horrible. After making a week in advance apt. to have my brakes checked – I was told they were too busy to look at my GL450 that day… what’s the point of an appointment? I was then informed the rear brakes were close to needing new pads. I agreed to the new pads and was told I could pick the car up later that day… When I arrived at the service center I was presented a $900+ bill. After reviewing the bill there were misc. charges that should not have been on the statement (which they agreed they “accidentally” added) and when asked why the sensors and rotors were replaced with the pads, they simply said – “because…” I in turn asked to see the rotors to verify they needed replacement, they responded: “don’t be ridiculous….” I was then talked down to as though I was a fool for wanting to see the replaced parts, which I believe is my right as a customer and told I don’t understand luxury breaks – whatever that means. I was promised several follow ups by either a manager or Sr member of the dealership – they never followed up – even after I reached out.... I would not and will not recommend this dealer (or any autonation dealer) to anyone as I believe they are in the business of gouging pricings, phantom repairs and poor customer service. There are far better dealerships out there…

Great dealership. I had an issue with my used vehicle that I purchased from MB of Westmont. Long story short, they took responsibility for the problem and made things right. Very friendly, and honest people. I would highly recommend this dealership.

Service Advisor Brian is the best. MB of Westmont is such a great place with great energy. I would recommend that location to anyone. EVEN IF YOU LIVE IN THE AURORA/NAPERVILLE area. Naperville MB location is terrible and they have serious integy issues. LOVE LOVE LOVE LOVE WESTMONT. 🙏🏽

Service department, is a joke! told me I need an engine in my sprinter, took it to another dealer, All I needed was injectors

Kimberly was friendly and amazing to work with!

This is the first time I purchased a used car and was pissed off by a dealer. I got a 2015 Cadillac ATS from this dealer on September, 17th. And the touch screen on the central control unit didn't work when I was testing driving this car. They said they fixed it when I finally bought the car but I believed what they did was just clearing the OBD code because the touchscreen went out again two days later. Then, when I tried to get in contact with them, they kept redirecting me to a service member which is actually a voice mailbox and nobody called me back. I also tried to approach my salesman. At first, he replied my phone call, but sooner I could only get access to his voice messages again. This left me with no choice but purchasing the central display unit by myself which took my $699. And this is not the end, when I went to register my car today, the officer from BMV told me that the amount of tax I paid shown on the official tax file is different from the one on the selling agreement. I AM CHARGED BY THEM BASED ON INDIANA TAX, which is $1161, but the tax document they provided me shown that I only paid some amount around $1036, which is the amount IL requires. And I HAVE TO pay another $124 in order to register my car in Indiana! And that $124 became their profit again!!!! Definitely KEEP AWAY FROM THIS DEALER!

Had a pre purchase inspection on a 86’ Mercedes Benz 560sl done there. Although the inspection was thorough, they charged me $27 more than what was quoted (a bogus shop work charge) and did not provide a written description of the technitian’s findings, only an estimate for required repairs. The service manager also told me I could talk with the technitian who performed the inspection but after two requests, they never had the guy talk to me.

Earl Sklar, what's the sale salesman of my first visit to Westmont Mercedes-Benz to buy a 2015 GLA Mercedes-Benz last week I made an appointment to see Earl to trade in the 2015 GLA for a 2019 GLA Mercedes-Benz he was there meeting me at the door shook my hand and after that I could say nothing but less no less than five stars there's no pressure it felt like such a great environment and Earl took care of everything promptly professionally with class and style I highly recommend you visit Earl for the best deal on a trade in value and a price on a brand new luxury Mercedes Benz or other pre-owned car I also walked around the building and talk to the manager receptionist and other sales people and they were all wonderful every car in the future that I buy I'm going to see Earl you know why because he cares about every attribute of your purchase he also followed up every they are so to make sure we were pleased and satisfied with our purchase I can't emphasize enough what a great experience it was and it was fun. I'm happy with the car it runs really good there's been improvements since 2015 all the other 2015 model was very nice but the 2019 GLA it's a first class vehicle for this Countryside or City you can't go wrong with it thank you!

Worst car wash EVER...thanks for leaving the bug juice on my vehicle after my service appointment. Also, the wait to have a “free car wash” is ALWAYS ridiculously long. Lexus puts this dealership to shame.

It was a great experience and I will purchasing my cars from them for a long time. I was treated great and made me feel right at home. Down to earth group of people and appreciated my business. Thank you team Westmont. I love my GL450.

My entire experience at Mercedes Benz of Westmont was outstanding! Sylvia found the exact dealer demo CLA 250 I was looking for and the entire process was seamless! Financing was painless and the orientation and integration to Apply Car Play was so helpful! Nice job everyone. You made leasing a car a pleasant experience! Thank you.

WHAT A GREAT EXPERIENCE! Shout out to Earl, Tom and Christina!!! You guys made buying a car painless and fast!!!! We will gladly drive 2hours to purchase a car anyday!! I love my Jeep, you guys made it fun and fast! Thank you again Earl (the Pearl) and my Fav Tom (trex🦖) Christina, the money part is always the worst and you made it easy and fast! ⭐⭐⭐⭐⭐

I had the best experience purchasing my CLS from this dealership. Earl Sklar was crucial to my whole experience at this dealership. He is the man who guided me through a very crazy process of buying a special car. He was not only clinical with his sales but also showed kindness, compassion and professionalism. From his very first phone call with me about my inquiry till my signing, he was absolutely superb. I would also like to shout out to all who came up and said hi, thank you (Tom, Sam, Mohammed). I felt very welcome. This place oozes a terrific atmosphere for you on your next car deal. Highly recommend this Mercedes-Benz dealership without any reservations. Thanks Earl and co!

Exceptional! 4 years ago I drove to Westmont from the city (as I had a bad experience at the Chicago MB) to meet with Jim Fico in sales. Within 24 I was happily driving my ML350. Fast forward to today... Jim Fico took very good care of us as we bought our 2nd Mercedes. For us to come out to Westmont while another dealership was less than 10 mins away says a lot. Jim Fico took the time to talk over our options, let both my husband and I test drive the cars we were looking for too. He handled everything so smoothly. Always greeted us with his 5-star smile each and every time. Highly recommend him if you're looking for a Mercedes sales person. This guy is top-notch!

The car couldn't be running better.

We had the pleasure of meeting Jim Fico 4 years ago when we were looking to purchase an SUV. He was highly referred to us from a good friend. We drove in from the city as I was displeased by previous sales team in Chicago. Jim took such good care of us that when my husband was looking to purchase a car - he went straight to Jim Fico. 4 years later, he's just as exceptional. Highly recommend working with Jim if you're finding yourself at MB of Westmont. He's so patient. Very friendly and took the time to help my husband find the best car!

Excellent Service did what I wanted done, knowledgeable associate recommended some future issues but did not attempt to over sell me on services I did not need right away. Was in and out per appointment times. Clean comfortable waiting area with Starbucks coffee and snacks. Great first experience at Westmont Mercedes Service Center.

I've been a Mercedes-Benz customer since 1997. I still have my C280 from that year its in great shape with very low millage. I took it in for service and it was as if my car was a 2018. Brian took excellent care of me and my car. I also own a 2016 GLC300. The service here in Westmont has always been top notch. Thanks Brian...

Been a customer for 10 years and I have always had positive experiences with their sales and service areas. Looking for a used, CPO or new car it’s worth a stop at Mercedes-Benz of Westmont.

I like the oil change but. I asked you guys to check my tire pressure. You said no problem. Never checked the tire pressure for the second time. I feel I should not have to keep asking or tell you that you keep forgetting.

Had a very positive experience purchasing my first Mercedes. The staff was extremely helpful and Earl was a pleasure to work with. The car has been great so far and hoping to continue with the friendly hospitality in the future.

Very polite staff including the salesman, I mostly go here for parts only their staff is always willing to work with you and help you out try to find the best solution to whatever the issue might be.

Terrible buying experience and having a hard time getting a routine car service -Salesman lied or did not know correct specs -Ripped seatbelt on certified pre-owned car -Service message not reset TWICE! after visits -Multiple unanswered & unreturned calls -Was told car came with 2 services included but 6 months later I get the same answer from multiple people “I don’t see anything on the computer, but will look into it”. I expected a lot more from a luxury brand dealership.

I purchased 2014 E350 4Matic car from this dealer in June 2018. I left the car with the dealer for 1 week to get few the items done. When I returned most of the items were not taken care of. I had to make few more trips to get them done. The sales person provided me the service record of items that were perform on the car by the dealership, which included 2 new tires. Couple of months later I had nail in the rare tire, which required me to replace all 4 tires as non of the tires were new. It was a complete lie that the dealer had installed 2 new tires.

I was looking for a 2018 4x4 Sprinter and Westmont was one of nine dealers in the US that had one available. I reached out to 51 dealers and Westmont won my business. I live in California and the transaction over the phone, text and email was quick and easy. Earl Sklar is a class act focused on service to the customer. We concluded the deal about 24 hours after initial deposit. Then I couldn't find a transporter who could move the van in the timeframe I needed, so I flew out and drove it back to California. Earl had it ready and waiting, including a full tank of gas and some bottled water for the initial ride. I like the treatment I received at Westmont, just wish I could take it there for service.

This is my 1st time writing a review. Usually I do not write up reviews even on bad services but this one just tops it all. I drove my car to the dealer all fine without any issues for Service B on C300 Benz 2015. The car drove straight, as you can feel it as you been driving it on daily basis. Right after service B was completed and I picked up my car - I noticed after 2 minutes drive from the dealership that the car didn't feel right and the thumb pressure was a bit different (the way I always hold the steering wheel). I looked at the steering wheel while driving. That is when I noticed that in order to drive the car straight I had to put more of my thumb pressure and the steering wheel to be 20 degree tilted towards left. When I straighten the wheel, the car would pull 20 degree to the right. I called the service guy right away and told him that this started happening right after I picked up the car from the service. He said he doesn't know why, but to bring the car back on Tuesday (Sept 4th 2018) after labor day. I took a work from home today (9/4/2018) to take the car to the dealership and I was put in with a mechanic to drive around the neighborhood to confirm if the car is pulling right. The mechanic confirmed after we drove around the dealership and once we pulled back in, I was told that manager would come and talk to you. Manager came, and said "No we didn't do it". Its hard to justify that we did it or who did it and suggested that we divide the cost of the alignment. Guess what that costed me extra $90 dollars to get it fixed - the issue that I never had to begin with when I dropped the car for Service. To me it is completely unfair that when a customer come with no problem with the car and then the problem appears right after the service should be owned by the dealership. Or alignment machines be put outside that confirms when dropping the car that you are either giving the car with out of alignment or in alignment. To me this should have been covered by the dealership as before Service B, i did not have this issue at all - otherwise knowing myself I would have taken care of this issue the day I noticed it prior to service B, just like I noticed it with in 2 minutes of drive after the service - as it kept bothering me with the way I hold the steering wheel. 2nd issue: Service B costed me 593 without Break Fluid change!!!. I checked with other Mercedes Benz dealership (MotherWerks) and their price of $550 includes Break Fluid change!. I just don't know what to say here. Per them that is how they do business. So before you take your car there, note all the things that are working because possibility is when you get it back there may be things that will not be working the same and they will ask you to pay up for the damages you have not done. 2ndly, before you take your car to this dealership - shop around. It completely does not matter according to mercedes benz of north america which dealership you take your car to even if you had purchased your car from one dealership or not. Sorry to say but along with service I was there to either purchase/lease S550 or GLS 550 and with all this experience they have lost a customer here for sure. Horrible experience!.

Great service department! Too bad salesman Chris A is not there anymore.

I want the Chicago land and surrounding areas to run to Mercedes Benz service dept when your car is distressed lol...Service advisor Giacomo Spinnato "you da' man" thank you for your customer service skills, making my week of stress into a day of favor. I salute you!

I have no idea why I have to provide a review of at least 50 characters or more...... I was a good experience

My 2006 SL500 has had few mexhanical problems over the years. On the recommendation of my independent mechanic, I went to Westmont for transmission work. They gave me a C-300 loaner for 3 days. The work was done a day earlier than they thiught and for about $800 less than another dealership had quoted. A pleasant experience. Friendly, convenient appointment, courtesy, reasonable cost (and pretty/efficient cashier). My car drives like he’s brand new!

Our salesperson worked with us for almost 2 years ---our delay due to traveling, winter away, health conditions. He was supportive, no pressure, available at all times. The car CLA 250 exactly what I wanted with style and amenities. Perfect in all ways!

Exemplary service. Role model service advisor. Total experience was superlative!!

I will never do business with this dealership ever again. I have purchased many vehicles throughout my life and have never had an issue until I purchased a vehicle from Mercedes of Westmont. Firstly, the check engine came on during my test drive with a certified preowned Mercedes vehicle and I was not going to purchase a vehicle with a check engine light on which they advertised as having passed their “precision inspection process.” The manager and salesman took the car back for a quick inspection and said it would be an easy and quick fix and reassured me that they would swiftly and dilligenty work to fix this issue AFTER I purchase the vehicle,which now in hindsight I should have walked away. However, believing them to be reputable at the time, I purchased the vehicle and was told they would have service call to schedule an appointment and fix the issue in a couple days. Weeks pass by and I hear nothing, I call and they tell me it would be another week or so, I call again 2 weeks later and they tell me the same thing at which point more than a month has already passed and I have made SEVERAL calls asking why it has taken so long to receive a single part. At this point, I was completely fed up and driving around with a check engine light bc of this dealerships unwillingness to fix the issue that I took the car to a local Mercedes dealer for service. Upon inspection, they notified me of not one but SEVERAL issues with the car and they were shocked that Mercedes of Westmont would sell a car in that condition let alone advertise it as having passed any sort of precision inspection process. This local dealer ordered all the necessary parts (which they received in a short few days!-whereas Westmont said they still hadn’t received the part) and fixed the vehicle to perfection. I am so glad it was all covered under warranty, the final price tag to fix all the issues was over $5k. I am completely disappointed that Mercedes of Westmont would sell a vehicle in this condition and NOT work dilliently to fix the issues. I will never return. The kicker, it’s been almost 3 months now since I have purchased my vehicle through Westmont and I have STILL yet to receive a call that my part has arrived, complete lack of follow through or care for their customers.

Got right in and they were great about keeping me informed periodically of the status of where they were with the car service. Very nice folks. The catch is that the server took twice as long to update the recall information on the car's computer. Consequently, what could have been an hour-and-a-half took almost three hours. Also, the car wash did not get dirt off on the car's exterior. The interior was not dusted. I needed to take the car and pay for another car wash.

I'll try to make this short. This is only the 2nd or 3rd review I ever wrote. The manager told me he "didn't feel comfortable selling me a vehicle with the check engine light on" so he took the vehicle to a local shop to get it fixed. When the vehicle was brought back to Mercedes the check engine light was out and the vehicle was sold to me. Within 3 hours of driving the check engine light came on again for the same problem. I would of taken the vehicle back but I live out of state and had to get home. I spent $2,600 to have the problem fixed correctly. When I asked Mercedes to reimburse me they said it wasn't their problem. The only thing they did is send me a copy of the work the local shop did on the vehicle. The manager obviously doesn't care if there is an issue with the vehicle they sell, as long as the check engine light was off long enough to make the sale, that was good enough for him.

MB of Westmont is a great place to buy a great car! Earl was very knowledgeable, helpful, friendly, and attentive when showing my wife and I the car. The entire staff was dedicated to making sure we had a good experience buying from them and they certainly hit the mark. This was my first Mercedes, and the rest of our familiy’s business will be going to MB of Westmont.

I have always worked with Rob Razik on service issues and he is excellent.

Gerson is an excellent service advisor and was very responsive to the various questions I had...

Great sales staff and awesome attitude without the sales pressure. I highly recommend this dealership if you're looking to purchase a Mercedes Benz.

My husband and I recently purchased a new GLC 300 coupe with Jim Bloom as our sales rep. He was extremely helpful in making sure we saw all of the options we asked for and went above and beyond to acquire cars that were at different dealerships. He was very patient and worked with us over several days to find the perfect car for our needs. I would definitely work with Jim again and lo ve the car!

Brian Reed and the service and scheduling departments did an excellent job on repairing my car. Their professionalism and expertise were greatly appreciated. I would highly recommend your service to others. Sandy

no matter what model of car u have....when u bring it in for service u get 5 star treatment.....no hassle...smiling faces

salesman watched for car w/ our spec to come in. Called us immediately.

My experience at Mercedes-Benz of Westmont was fantastic, I had the pleasure of working with Mr. Jeff Lambert who made me feel completely at ease. Unlike other dealerships I had been to within the last couple of months, there were no lies, pressure,or deceit involved. It was a very good and comfortable experience from start to finish. In a matter of hours I drove the car of my choice out of their lot. I would recommend this place to everyone I know

Kudos to Matay in the service department. A 10 star manager who understands Customer Service! Matay manages a top notch team and and follows through with customer satisfaction being a priority. Thank you Matay. My car is great again thanks to your talents and time. I would have preferred give you 100 Stars!

Recalled airbag was replaced in one hour as promised.

Kudos to Matay in the service department. A 10 star manager who understands Customer Service! Matay manages a top notch team and and follows through with customer satisfaction being a priority. Thank you Matay. My car is great again thanks to your talents and time. Your team did an amazing job! I would have preferred give you 100 Stars! thanks again, Jeanne DeRaimo

Had a gas pedal getting stuck creating a scary situation. Matt the service manager checked everything at no charge. Hopefully he stays on as the service manager.

Very nice dealership.

Had a strong case of the mondays - in the case of a flat tire on the way to work... yikes. I pulled into the service drive where I was greeted by Dominic. I didn't have an appointment so I knew there would be a little wait. Dominic made sure to set a clear expectation of the time it would take to get it done. Had everything ready for me as soon as I got in so I could just pay and get out of there. Ask for Dominic for great service

Tami and I had a truly enjoyable experience shopping for our GLC. Jim Fico was a treat to work with....he was friendly, personable and informative. He was not pushy, and he LISTENED to what we said. When it came time to buy, he cut through the normal back-and-forth and laid out all the facts. We came to an agreement that I feel was a Win-Win. I can easily recommend Mercedes-Benz of Westmont, and in particular Jim!

Very disappointed. We have a defective GL450 that MB of Westmont has acknowledged as defective and instructed us to contact corporate. We did so and Corporate did not stand by the car, only saying it was not covered under the lemon law. Over the last year our car has been losing coolant. MB of Westmont has had the car now 6 times, initially telling us nothing was wrong, then after going through a gallon of coolant each week, began going through their service bulletin protocol for evaluating it. Each time they returned it to us saying they followed the bulletin, but they failed to actually test the vehicle before sending it back. Each time the coolant ran low again and it was returned. Two weeks ago they did nothing more than check for air pockets, said there were none, then delivered it to our door with no coolant left in the tank. I drove the vehicle 1.6 miles before having to pull over on the side of the highway when the temperature gauge shot fully into the red and the car had to be towed back to the service department. MB does not stand behind a defective vehicle, and unfortunately MB of Westmont has not only failed to fix the most recent issue, but returned it in a condition that jeopardized the safety of my family.

What a great experience. I recently found the perfect MB online. The only problem was that I live in Arizona, and the car was in Illinois. Nonetheless, after speaking with Kate on the phone, getting her reassurance and all the help/information I needed, I decided to fly to Chicago to buy the car. When I showed up there, Kate helped me through every step. All my trepidation and insecurities disappeared with her expert and professional guidance and care. The car was perfect. The buying experience was seamless and easy. And Kate and rest of the team at MB of Westmont were great. When it's time for another car in the future, I would not rule out flying back to Illinois again. Thanks MB of Westmont, and especially Kate, for helping me get my dream car without any stress or hassles. As a business owner myself, I know how important but tricky great customer service can sometimes be, especially long-distance...and you nailed it. Five stars and two thumbs way up!!!

Would highly recommend Brian Reed - a very good service manager.

Good people always have the parts i need

The Internet Sales team at MB of Westmont was fabulous. I greatly enjoyed working with Ken and Jeff in purchasing my 2014 MB S550. They provided great communications throughout the process with professionalism and friendliness. The entire experience was no hassle, quick and easy. Thank you Ken and Jeff!!! Additionally, Christina in the Business Service department and Luis in the Vehicle Delivery department were extraordinary in their customer service. Great job to the people at this dealership! =)

Didn't buy a car but Kimberley was very helpful in answering all my questions

My experience was outstanding wire to wire thanks to the direction of Mr. Brian Reidwho has done a terrific job at this dealership for many years. Mr. Reid is the reason that I drive all the way to this dealership as opposed to using my local service options.

I'll start with I've been having service performed at this dealer for close to 20 years now. That said, I pulled into the service area a little after 6pm and per the sign, pulled all the way forward. I remained with my vehicle there for 15 minutes. Viewing activity going on around me, I thought for a moment I'd become invisible. Finally another customer in for service pulls in behind me. That's not correct, he stops in the middle of the lane, roughly two car lengths behind me. A service rep immediately is out to greet the man. After about another 15 minutes they're done and now want to move his auto out. I'm then asked what I'm waiting for! My reply is "service". I do not think the young man was a service writer, but possibly a porter. He did have a nice uniform on. After my reply he seems puzzled and somewhat annoyed for whatever reason. He tells me to pull back around and get back in line. I'm not sure if I said something or it could of been the look on my face. At that point he said he would pull my auto back around and I could wait by it. Shortly later I'm greeted by the service writer. He asks if I have a appointment and my last name. The remainder of the consultation seems awkward at several points. I got the feeling of imposition several times though out the meeting. Especially when I was asked if I needed a ride. I stated I had reserved a loaner when I made the appointment. That along with the handful of email reminders I received with the details of my service, including the need for a loaner. I felt there was plenty of documentation to support the loaner and wasn't sure how it could of been overlooked. So after stating a need for a loaner the writer spouts that one might not be available, but he'd look into it. After we wrap up in his office, he steps out for a minute or two and comes back with keys to a loaner. We quickly finish up paper work he shows me the loaner functions and I'm off. The service was performed very well as always. My car was returned clean and with all my setting in tact. I was disappointed with my treatment in the service bay. I can honestly say I've never had an experience like that at this dealer or any other for that matter. In the midst of it all I was considering my alternatives in the future. I have other MB dealers about the same distance away. Can't really say if I will or will not come back to this dealer. New review, 07/02/18 My last 2 visits have been wonderful. The young lady I've been working with is extremely courteous, helpful and professional. She knows what customers are expecting and doesn't waste their time. I dropped off at 10 o'clock and was on my way with a loaner in no time. I had several productive conversations with Kate during the day, adding some extra work in to my vehicle. She kept me informed throughout the day and let me know when it would be ready for pick-up. Work was performed well as always. This has prompted me to change my rating from 2 to 5 stars. It's funny how one individual can change a customers experience.

Not the best service I had. My check-in was fast and efficient and my technician was friendly as expected. However, I was expecting them to run my car through the car wash and they didn't. It wasn't crowded when I went because I went early in the morning so it would've been nice for them to quickly run it through the wash.

We had excellent service by our sales person & very pleasant expiriance all thru the buying process.

Pleasant experience didn't take long at all

Great service until you drive off the lot. No one here seems to bother to return phone calls or simply reply to emails. Everyone loved my mercedes, but always told them to go elsewhere. Lots of other Mercedes dealers in the Chicago area.

Kim was very knowledgeable and easy to do business with the product specialist was informative and Chris was making sure we were happy and had a great experience

My sprinter van had a breakdown on our way through town on a cross-country family vacation. It was a Saturday morning and Mercedes of Orland Park wouldn't even look at it until Monday morning. We finally towed it over to Mercedes of Westmont. It didn't arrive to Westmont until after 3pm. They got it right in and fixed the problem and we were back on the road by 6pm. Amazing job by Westmont--incredible lack of care and concern for a stranded family by Orland Park. Thank you to Mercedes of Westmont so very much for taking care of us.

I was given a Loaner car as I had requested. I was told , the gas tank was full but it was not. It was 1 notch less. I returned with a full tank and mentioned to the people. It seemed it made no difference to them.

My experience with autonation was great, jim fico was the perfect salesman. I completed my entire process through the phone and came in and only needed to take a test drive and finalize my paperwork, previously before going through autonation I was constantly getting denied for a loan of 20k but I did not experience that problem with autonation. They approved me for the loan without having any vehicle history and I had a low apr rate, even after finalizing everything they washed and waxed my vehicle and filled up the gas tank! Autonation was so helpful for me finding a new vehicle

Good service. Done on time. Courteous shuttle service.

Dealt with Earl Sklar. What a great guy. Enjoyed dealing with him. The only concern I had was when my wife and I came back the second time to learn more of the SUV features. We were greeted by an older salesman. But, when we said we’re here to see Earl, he became disinterested and didn’t feel like wanting to look for Earl.

I was towed to the dealership with a flat tire. They fixed the tire and insurance covered the repair, The dealership was open but the service department closed at 5:00. At 5:05. the service department was dark. Not a sole could be found. The sales staff running around, busy like bees (must be nice) . Relayed message from the manager " Sorry I cannot help you" come back Monday, we open at 7:00 AM. Really,all paid, for, just sign and go.

Talk to Chris Roberts. I went for a test drive and he was super-helpful and very friendly. Definitely a great dealership with great staff.

Yesterday, I spent about 45 minutes on their lot browsing cars, No one acknowledged me whatsoever. I went to the dealership with the intention of purchasing the 2017 Mercedes GLE 350. Today. I'm taking my business elsewhere.

Our salesperson, Sylwia made the purchase process painless. She is very professional and knowledgable. We've purchased many cars over the years and have had very poor sales people and good ones too. Sylwia was a pleasure to work with and was excellent.

Jim Ficco is the best salesman I have ever had the pleasure of dealing with. He represents the Mercedes brand and Autonation extremely well. Bought a used Audi Q7 and the experience could not have been better or gone smoother. No pressure and easy to work with. Christina in financing was great as was the whole team at Mercedes. Class act !! Thank you. Tony B.

Had the car’s yearly service done. As always had a good experience. Everything was delivered as promised and with a smile. Good customer service.

I WAS TOLD BY THE SERVICE MANAGER SCOTT HE DID NOT NEED MY KIND THERE AND TOLD ME TO NEVR COME THERE AGAIN, SO I HAVE TO GO OUT OF MY WAY TO GO TO ANOTHER DEALERSHIP

KUDOS, Kudos, kudos!... They went far beyond dealing with a concern..

Purchased a certified pre-owned 2014 Honda Odyssey. Jeffrey, our sales representative, was terrific. He provided honest, clear and concise answers to all of our questions at all stages of the transaction. At no point did we ever feel like we were being upsold unnecessary features or warranty protections. Additional taxes and fees were clearly explained. We were never pressured to make any hasty or difficult decisions. The Carfax report and extensive service records provided, coupled with the dealership's money-back guarantee and power train warranty provided me with the confidence to buy. My wife and I were impressed by the friendly hospitality of the dealership and the high degree of professionalism and outstanding service from everyone with whom we interacted.

Skyelar is the man. Friendly, professional with a can-do attitude. Even though I’ve just begun working with him in last few months, he has always been available and attentive in tending to my s65. Will return (quite a bit) I’m sure.

Thank you so much Mr. Sklar for an outstanding experience related to my car purchase. I appreciate your time, attention to detail, and your professionalism regarding my purchase and delivery of my automobile. Again, thank you very much. I will refer anyone I know who is in need of a new or pre owned vehicle over to you. Sincerely, D. Silverstein

Jim Ficco is the best and the nicest person. We have been his customers for 10 plus years. Thank you again for helping pick the right car. Love my ML 350. Kevin, used car manager is the best in his type of work. Met him for the first time last week and he was so nice and professional. We only buy cars from MB Westmont.

My experience was great with Matt he was very polite as well as courteous he explained in detail my repairs as well as what was to be expected. If everyone in your facility is like him no one would complain. I give Matt a gold star

Exceptional service with personalized attention.

Great experience all around. Dave in sales is top notch.

Great people to do business with.

Every time I bring my car in they find a reaso to do 500 in service. The latest is to replace one tire which was 275 and then they said we should do an alignment. 225 for that and the moment I took the car it drifted to the right. I am confident they never performed the alignment and just charges me. Beware of service that can’t be proven. This was not the first time this happened at this dealer. Btw this is my 3rd Mercedes. I won’t use this dealer again.

Excellent service, staff is very professional and treat you like royality. The work done on my car was completed in a timely manner. The ability to have a loaner vehicle is a life saver. I was able to maintain all of my scheduled activities without canceling any of them because I did not have transportation.

We had such a great experience with Kim. Everything went smoothly and it was the first time we had no headache while buying a car. Would definitely go back. Kim is the best so funny and nice. Loved her and everyone else that helped us out.

Great dealership

Thought both the dealership and salesperson were accommodating and treated me well. I was in and out of there really quickly and it was a great deal on the car.

i arrived at 10 00 greeted politely matt had my car sent to have the oil changed less then 45 minutes later oil was changed car was washed inside and out did not even have time to have coffee which they have a waiting room with all kinds of goodies.i have always had a good experience at this mercedes benz

James Bloom made me feel Comfortable buying a car. Strongly Recommend him!!!!!!!! GREAT EXPERIENCE!!!!!

I had some trouble getting scheduled as the agent did not have my 2017 listed in my profile. Once I was at the dealership it took some time for them to take care of me and secure my loaner. I was promised a receipt for the work which I never received. On two subsequent occasions I was a called and told I was delinquent in my first year maintenance , after I had the service performed in a timely manner. Very impersonal and poor customer service , really disappointing . Am considering changing my loyalty from Mercedes Benz to another premium auto product. This dealership is not performing at the level it was 3 to 4 yeas ago.

not a good experience. indifferent or very mechanical. some what rude. complaints wer not addressed and not repaired.

Awesome customer service, very accommodating and flexible appointments.

Brian Reed is the best service writer ever. Excellent customer service.

Outstanding service from Sylvia in Sales to Christopher in Finance to the Product Specialist. Made the car buying experience a pleasure.

Chris my salesman was great and not pushy at all very helpful

I found the car online and it was exactly what I wanted and even better once I took it for a test drive with Jim. He knew I wanted it and was a great no pressure salesman who helped me to take it home that afternoon.

Kimberly Cager was the most professional, kind, and knowledgeable sales person. Also, Sam in the financial side was great!! My husband Terry and I will purchase our next vehicle from these two wonderful people.

Excellent service by Dominic Scaletta. We leased our Eclass here as well, and we wouldn't go anywhere else.

On April 12, 2018, my husband Terry and I purchased a Certified PreOwned 2015 E350 from Kimberly Cager. She is a very knowledgeable, professional, and kind Salesperson. Kimberly made the buying process very comfortable and easy. She took her time to throughly answer all of the questions we had regarding the vehicle. Kimberly is the BEST car salesperson that we have EVER worked with. I would give her Customer Service style an A+. Kimberly needs to offer classes to other car sales staff. Kimberly left such a positive impression with us that we will definitely purchase again from her in the future. Thank you Kimberly for such a wonderful experience for the Whites. You made buying my birthday gift a joy!!!! Karen and Terry White

Bought a new van for my company and the experience was excellent. Price and selection proved to be the best.

Got an excellent price and van was in stock. Will return when its time to buy another van

Great staff at MB of Westmont. Helpful, and very responsive. Highly recommended! The new GLC 300 is awesome!

the dealer was outstanding. the lease process was very easy and the sales rep explained everything and delivered an outstanding service.

Before I go in person, I have contracted the seller about the specific car type. Talked out, everything sound great, then received a message saying the mileage is not what it posted. I reply that person back saying I’ll go in person to check out, never received text back and the posted is gone.

The worst dealership I have ever visit. Customer service is so poor. I would give them 0 star. Try to avoid this place, go somewhere else!

Things were fine until after they get your money. Took a really long time to finalize the transaction, but that was no where near as long as it took for their third party group that you have to use to get me my license plate. It took over 7 weeks to get my license plates back and when I would call to find out what was happening, I could never get a hold of anyone. It's amazing how fast they answer when you're trying to buy a car, but how loooong it takes when you are trying to get them to figure out their problems. Then, when I am looking for the tool to take off the locking lug nuts, which I was assured was in the car, I can't find it. The dealer's response...when you get new tires, just pay whoever does your tires to replace the locking lug nuts with regular ones because we won't do anything for you. Like I said, they were good when I wanted to buy a car, but terrible after. No help and poor customer service (if you can even get through to someone). Save yourself the time and energy and go someplace else.

I had a great experience and bought the car because my sales person Sylwia was excellent. She really cared about what you were looking for and not trying to sell you a car. I recommend dealing with her very professional and sincere!

quick and easy, loaner ready when I bought my car to service

Wow... A shot out to JIM FICO from the Mercedes Benz in Westmont. Thank you, thank you, thank you for the PHENOMENAL experience during the purchase of my new Benz! Jim provided and outstanding service.. His level of professionalism and attention to detail made the transaction seamless! Thank you Jim Fico for the EXCELLENT service. By far, you are definetly the BEST car salesman I have ever encountered!

Bought a used car here. Dave was great and I left with a good deal. The only reason I’m not giving 5 stars is the length of time it took to complete the purchase. Everyone was very helpful and not at all pushy but it is a big dealership so we had to wait quite a bit while people in other departments got paperwork together. If the process was a little more stream lined I would give 5 stars.

Everything went fast and easy to buy my car. Kim was a great salesperson! Car was missing owners manual and she had one sent to me Asap! Car was clean and gas full. They made sure to go over things in the car with me before I left.

I was treated with honesty and respect and the service was great

Best experience buying a car that I have ever experienced. No high pressure sales in a very comfortable and inviting atmosphere. They didn’t get the 5th star because I am a little disappointed with vehicle documentation. The person that explained the accessories was brief and the manual hard to follow. It has taken me 3 weeks to find online an actual booklet explaining what is covered by the warranty.

Very easy and quck purchase, fast negotiation, great facility with tons of vehicle choices. They also appreciate the value of your trade, unlike other dealers. Dave was a great salesman with huge knowledge, about vehiclesNorridge, and other trade businesses. 2018 GLE43 AMG Would definitely recomend this place, and will definitely come back again. Thank you guys

This place always has provided me with the best service! Kim is the best, she always takes her time and makes sure everything is perfect! Every car I have bought was because of her help, as she always finds me a car that fits in my budget and needs.

Me an My Son came to look at a 2011 Lexus rx 350.We decided we wanted the vehicle so my son went on to do the credit application with a credit score of 700 an 2,000.00 down on a vehicle that was 17,500...they could not help us didnt even try ..came back an said we was denied an they couldn't do anything else for us I feel like cuz we was black they played a race card ..just to make him think he had the car to pull his credit score down that he works on pulling up...I don't recommend them at all unless your white with money..so upset....just how could you not make this sell......CONFUSED

Great service, Been coming here over 2 decades. I pass up two Mercedes dealer just to get here...it's worth the drive..

Awesome people, very friendly and professional, no pressure, my vehicle was at a no haggle price, The manager Kevin even introduced himself I was very impressed by how they wanted to make sure I was happy and taken care of.

Service was performed as promised, within time frame promised. Kate the service advisor provided excellent information and pricing for prepaid service contract. Finance dept did not follow-up on their commitment to contact me, but service provided financial information too.

This is my second Mercedes and I would not take it anywhere else. Brian Reed is the service consultant that I talk to when I need work done and he is excellent.

Bought my 2014 MB from Earl. So far, I have only had the maintenance done....These cars are amazing!

Since I bought my car E320 2004 at Mercedes Benz of Westmont,I have been taking back to the dealer for service all the time.Brian Reed Service Advisor is very helpful and patient in explaining everything to be done on the car.ahead of time.All employees are friendly ,courteous and dependable.

Nice folks, disappointed in the quality of service considering the Mercedes brand. Acura service in the same location far exceeds this branch. The dealership refuses to check/ administer recalls on your car if purchased/ leased at an alternative different dealership. Such apparent disdain for safety of Mercedes customers may affect my decision to lease Mercedes in the future.

Dave is the best! Helped me with the purchase of my new GLE350. He is so knowledgeable and passionate about the Mercedes! Good old customer service...just what I was looking for Dave! Thanks, You do your job well!!

Very polite hassle free experience. Ernie Principe my salesman made my experience pleasant and attended to our needs.

Great, friendly, easy buying experience with our salesman Ernie P. Love my new GLC300!!

Jim Fico was a total professional when introducing me to my Monarch Blue CL 550 4Matic Mercedes Benz, he walked me through the process step by step when I indicated I was interested in the vehicle, although initially I was just going take a look and a test drive, but Jim sold me on the purchase. I drove in from Michigan and it was worth the drive and I will/would recommend anyone looking for a certified preowned or new automobile to Jim Fico, because he will match you up to the vehicle that fits you and your family. Thanks Jim

Great dealership very professional service by Earl Skalar.!!We love our new Mercedes and we will send people down to see my sales person who spent half a day with us and went over every button on the car I cannot believe how many features this car comes with.The thing we like best was no pressure from my sales guy we actually made the decision without being pressured that’s the way to do business in my opinion

car was due for a b1 maintenance (2010 E350 4matic) In my maintenance book it shows all of the items that should be checked or replaced for 8 years or miles (I have around 63,398). Andy, the serviceman had a small sheet for B1 maintenance that he used for talking points, but gave me nothing in writing on the service to be performed for $560.88. This dealer once did give the customer a copy of the services to be performed. I was told that the information would be emailed to me, but I never received it. I felt also that the service person was trying to sell me a service for $189.00 that I did not need (balancing my tires. Tires purchased in 2015 (4 tires). When I arrived at 5:45 pm to pick up my car the cashier did not have the paper work even thought my car had been ready since 11:00 am. I had to wait almost 20 minutes (I understand that the service person had unexpected problems that came up) When your total bill is high ($1,402) you expect better service. thank you

five star experience they are the best they are a great team i am very please with the buy . earl took good care of me. go see him if you want the best service thank you Earl for the warm welcome

We received personalized service from the time we walked in until the purchasing process was finished. Everyone at Mercedes of Westmont was extremely helpful and exceptionally polite. This is the place to shop if you are in the market for a new car! We are in love with our new Mercedes.

Took my MB in for annual service this Wed. Kate Malkowski who is the Asst Care Manager provided excellent service. Decided to wait for the car instead of taking a loaner. Car was serviced and washed in the time estimated. No issues or surprises...totally satisfied customer.

What can I say about Michael Moran!!! This has to be the best car salesperson I have every come across! His no nonsense approach to selling us a vehicle was fantastic. I am a salesperson myself and he went the extra mile to give us everything we wanted and was so fair with the price and giving in to my many demands! I would recommend seeing Michael at the Westmont Mercedes dealer, he is the best car salesperson I have ever met!!! Thanks Michael for such a fantastic experience and finding the perfect (BLACK) MERCEDES for me!!! Lisa & Freddy Wenzel

On time perfect service. In and out took minutes thanks to a well-organized service department.

it was really a pleasant time there, starting from shopping for a new car till they handed me the keys. Everyone was very friendly and very helpful. I am definitely coming back to pick up my next car.

I bought my car from the dealership a year ago and the transaction was not great, however my opinion on the service they provide totally changed after I had my first service done there this month. I was provided with exceptional service and I will most definitely go back there to service my car going forward! Thank you Rob for your help. It was really appreciated.

My tire has several problems and could not be repaired at Just Tires, where I usually go for tires. They could not get the same tire and thought with the 4matic, I should probably get four new tires. They filled the tire with air for me so I could make it to Mercedes, where they were able to find me a replacement tire out of state. They gave me a loaner car for the two days it took to get and replace the one tire I needed.

I could not be more pleased with Mercedes of Westmont. Stellar people who truly care about your experience with them and with your vehicle. Earl Sklar diligently kept me posted on the availability of the used vehicle I purchased, carefully listening to and responding to the heart of my questions. Just a remarkably positive experience all around and I highly recommend Mercedes of Westmont.

Shopping for a new car is never a pleasurable thing to do; however, working with the people at Mercedes Benz of Westmont made this process totally enjoyable. I could not be more happy with my experience! Thanks to all there!

MB Westmont has excellent service staff and is very accommodating:)

Great experience! Everyone was so helpful, explained in detail all the features of my new car!

Great buying experience! Everything was explained throughly, very helpful!!

I had a fantastic experience purchasing a SL400. I was a bit nervous as I had never purchased out of state, but my salesperson, Jeff Lambert, made it all so easy. When I buy again, I will be calling Jeff.

The service that was completed on my car was done timely and was comprehensive. The only negative would be I had to call to find out the status of my service rather than being called as promised.

In March of 2017 we purchased two C 300's from Mr. Jim Fico, however, this weekend we added a third to our repertoire- a 2017 GLA. Mr. Jim Fico is our Mercedes Benz superhero because of his white glove service committed to a no pressure environment, customer first attitude, active listening skills, and timeliness. Further, we are also indebted to Mr. Fico because he understands that a vehicle symbolizes humanity, as it safely drives one's DNA ridden spirit to access their goals plus dreams. However, it must be noted that Jim Fico personally animates the symbol of Mercedes Benz through his perceptive understanding of our needs that are enriched by our family values. We also want to recognize two of our Benz champions: the efficiently personable James Donohue in finance, and Yazan the Mercedes Benz product expert who showed us how to work all of the features of the new vehicle. Both of these gentleman continued the white glove service treatment, while maintaining productivity in the transaction. We will only buy cars from Jim Fico at Mercedes Benz Westmont!

Amazing experience with a touch of honesty, understanding and professionalism. Truly recommended dealership to purchase your dream Mercedes-Benz!

Excellent service! Mercedes Benz rocks!!!!!!!!!!!!!!

Alexandra helped us out and was great walking us through the features of multiple SUVs. She was very attentive but low-pressure, knowledgeable, and willing to work with us in finding the ideal vehicle for a good price.

Buying a used luxury car was really easy. Great service and management team. They went above and beyond to address all of my needs.

Very happy with the purchase of a new GLA. Everyone was very helpful and patient with all of our many questions.

TRAINED MERCEDES TECHS RESPOND PROMPTLY AND PERFORM EXCELLENT SERVICE

Earl the pearl is a great guy , if you're looking to buy a new benz go see him what a pleasure plus all the staff are great too everyone is very personable was there for couple hours had a blast you don't hear that often buying a car

Earl the pearl is a great salesman and a real great guy never had a salesman like that before and I've been buying new cars and trucks since 1997 what a pleasure plus the rest of the staff are all cool people easy to talk to had a blast buying a new car

5 - STAR.....I RECOMMEND THIS DEALERSHIP TO EVERYONE. MY SALESPERSON, KIMBERLY WAS EXCELLENT AND SHE MADE THE EXPERIENCE ONE THAT I WILL NEVER FORGET. GREAT SERVICE, NO PUSHINESS, ANSWERED ALL QUESTIONS AND I FELT GOOD BEING THERE. THANK YOU TO THE ENTIRE TEAM I CAME IN CONTACT WITH.

The best 5 star dealership. See Jim Fico he will take great care of you.

From the moment we walked in to the moment we walked out we felt welcomed and not pressured to purchase. I liked the no haggle price. Allowed me to do homework before coming in. Great dealership.

Five star dealership! I would recommend anyone to buy a car here. A+ dealership!!

This location has friendly, professional, great service! I've been coming here for years and am always pleasantly taken care of.

Andy made the service experience very smooth from start to finish.

The most pain-free auto shopping experience I've ever had. Very knowledgeable and respectful staff. James Fico is a wonderful salesman. Car was delivered to our home in Bettendorf Iowa, did all the paperwork on our kitchen table. Very relaxing, enjoyable.

If I must say, I had a stellar car buying experience today. I began speaking with Ernie earlier in the week about the vehicle I was interested in purchasing. He was always quick to respond to my inquiries wether it be by phone or email. He even memorized my number and surprised me by picking up one of my calls with a hearty Hi Tanisha. Overall, the experience felt very personalized and I left feeling very satisfied with my purchase experience. I highly recommend visiting Mercedes of Westmont for your next automobile purchase. Be sure to ask for Ernie. He was awesome!

I brought the car in Brian Reed took care of it He is so efficient and on top of things the whole experience was great I would highly recommend him as my service person to all my friends

Service B for my car. Pricey but they also did a few other checks not included for free.

It was a very pleasant and accommodating experience!

Friendly, low pressure and no surprises. I ordered a GLC with the exact equipment I wanted and got if for a fair price without having to haggle. The check out on the car's system's was thorough and the paper work processing was professional and efficient. I placed the order 2 months before the lease was up on the car I was replacing knowing it would take some time for the car to arrive and still had a short gap at the end of the lease before the GLC arrived. Chris from Mercedes of Westmont arranged a loaner for me for to cover the gap. Great service!

Love my 2016 E350! It has a smooth ride, very responsive and quiet. Love all the bells and whistles. Still learning all they do. The staff at Westminster are very helpful. Yoshi was super, very professional.

Very pleased with the recommendations and support of the sales team.

Experience was unique in a good way. Good CPO purchase, and customer sales service. Spent 3 hours deliberating on if I should close the deal. I wanted to take the weekend to decide so it would not be a impulse buy since I did just stop in to see inventory not sign papers, but my salesman tried to build a quick rapport, and felt comfortable enough to put the contract and finance papers in front of me regardless. A lil bad peer pressure I will say, but it was worth it. Sometimes people like me need a extra push. It's my 2nd purchase from MB Westmont, and I will continue through the years.

Domenico Scaletta is always a pleasure to work with in service. Will get you in and out quickly without hassle :)

My E350 was purchased in 2013. We bought the service package with it. Great deal. I have now used up that package so I wanted to renew it. I called the finance department and got voice mail. I left a message 3 weeks ago. No one called back. I guess they don't want my repair business any more. I also wish they had a better check in process for service. You stand next to your car in the service bay until someone says," We be with you soon." It would be nicer iyo just pulled in, went to the lounge, then a service rep. would come and invite you to join them in their office.

My E350 was purchased in 2013. We bought the service package with it. Great deal. I have now used up that package so I wanted to renew it. I called the finance department and got voice mail. I left a message 3 weeks ago. No one called back. I guess they don't want my repair business any more. I also wish they had a better check in process for service. You stand next to your car in the service bay until someone says," We be with you soon." It would be nicer iyo just pulled in, went to the lounge, then a service rep. would come and invite you to join them in their office.

Service is everything and at Westmont MB it could not be better!

We have always had incredible customer service at Mercedes Westmont. Thanks Dominic for spending so much time with me at our service appointment and taking the time to listen to my needs. You are a pleasure to work with! And always a shout out to Earl in Sales. See you in a year or so when I'm ready to trade this one in. Mercedes of Westmont is the BEST!

I purchased a vehicle on 4/15/2017. I'm very pleased with the service. Yusuke Yoshiike and James Donohue was instrumental in my Lexus. I recommend these two fellas if anyone is looking to make a purchase at Mercedes-Benz of Westmont.

Service dept is consistently excellent. Highly recommend

Professional, courteous and knowledgeable treatment through entire purchasing process. They took the extra step to help whenever that help was required.

Great service!! Paul S listened to our needs and narrowed the selection according to what we were looking for. He answered all of our questions. There was no pressure to buy. Highly recommend Mercedes Benz of Westmont. Honest and caring people.

Was sensitive to my time restraints. Very accommodating.

Jim fico was an amazing salesman extremely thorough and attentive !!!!!

The service is always excellent. The service reps are always great.

Recently bought a CPO 2014 Mercedes E350 from Rich Heidecke at this dealership. I have to say this was the VERY best car buying experience I have ever had. Rich is very well informed about the Mercedes-Benz fleet and he is not a high pressure sales person. Rich & the rest of the team made the entire process very smooth and stress free.

I was waiting for someone to approach me for over 30 minutes and I did had an appoiment,a couple of service advisors did not even said good morning when they went by me , they need more friendly people

I BOUGHT THE CAR FROM THEM AND LOVE SERVICING IT THERE

The dealership was very courteous and kept me informed as to the progress of my repairs, and let me know when the car was ready for pick up.

Very pleased with the service. Friendly staff and timely service. Was in and out in 90 minutes. Dealer provided me with a rental so I could run errands. Car was washed inside and out when I returned.

Jim Fico was recommended to us for a reason, as upon meeting him it is his white glove service to customers that sets him apart. When purchasing a vehicle it is not common to meet a gentlemen, like Jim, who employs active listening, experience rich knowledge, class, and professionalism in way of customer satisfaction. Therefore, five stars is awarded for the experience my parents and I had when purchasing two vehicles from Mercedes-Benz of Westmont this weekend. This dealership is comprised of tactful human beings that treat their customers like family by building genuine rapport. We were also impressed with our interactions with Kevin, a manager, and Scott in the finance department. Every individual was hardworking with an attention to detail that is bar none. Thank you to Jim Fico, Kevin, Scott, and the rest of the team working on behalf of Mercedes Benz Westmont for making us feel part of the Mercedes Benz family. We couldn't be more satisfied with our purchases. Jim has even followed up in the days following the purchases to ensure we are extremely satisfied- world class service!

AWESOME, My vehicle was serviced on time, I enjoyed some coffee and read a magazine while waiting.

nice staff, good service with a reanson price. Need make a reservation before you go, we bought the car on the second day since we found there.

Excellent !!! Straightforward and simple transaction with empathy and​ handled very professionally. A big Thank you to Sandy, Earl and Chris.

Excellent service, very accommodating, they were fantastic helping me get the repairs done.

Was helped out by Earl, Rich, and another gentleman finalizing the deal. There were a few small complications in the process and they helped solve each one and did everything they could. Really happy with my car and to be a part of the family. Thank you!

Dominick Scaletta and Westmont MB provide exceptional customer service.

My experience was stress free thanks to Earl Sklar. He and his staff was excellent. Their knowledge and expertise about the car made us feel very comfortable and welcome. They were very efficient and personable. Thank you so much. I love the car. Thank you Earl. 10+++++

Earl Sklar and the staff were very efficient and personable. We felt very comfortable. They were helpful answering our questions and explaining the different features of the car. I am very happy and satisfied with new car. I will not hesitate to refer family or friends. The service was excellent. 10+ . Thank you.

Michael Moran made this a great experience. This is the 5th car he has helped us with at autonation.

Brian did an excellent job. service took a shorter time than expected and in general I'm happy with everything.

Jim Fico was A+ in the process of buying my new car! Quick- to the point professional whom knows how to get the process done for a busy professional. Highly recommend.

wonderful service all around I was treated like a a star with great respect thank you so very much for caring for my needs

My experience there was very pleasing. I enjoyed working with your entire sales team to achieve my purchase. especially your number one salesperson Miss Kimberly cager I feel as though she is a strong and vital asset to your success I look forward to working with her in the future. I feel as though Her low pressure and determination with only grow your dealership.

Jason was professional and courteous. He went out of the way to answer my questions and made the experience positive. I interrupted him several times after the initial intake and he was responsive, friendly and knowledgeable.

This is the second time I have had Jason as my service representative. Jason is courteous, enthusiastic, knowledgeable and a true professional. He explained what was being done, how long it would take and my car was ready to go in the time span he gave me.

Outstanding! Very convenient and professional. These guys know their business. Highly recommended.

Bought a new car at end of 2016. Great experience. Salesman, Rich, was terrific.

The experience is always awesome going there. I work with Jason Muza and he is the best. Always guiding and explaining the best solutions for me.

This is the 2nd time I have purchased a MB from Westmont Mercedes Benz and both times have been THE best car shopping experiences! I have purchased a numbers of cars over the last 25 years and HANDS DOWN buying from Westmont MB is the exception not the rule. My sales person, Chris Anderson, provided superb service and knowledge! Everyone, I interacted with, including the Finance Mgr, the Porter and the young man who took me through all of the features of my new car provided great service! This is definitely my go to place for buying cars and I have and will continue to recommend this dealership!

Took the vehicle in for its Service B and to have the temperature gauge looked at. The temperature gauge was fluctuating from 40 - 100 degrees, pretty wild swings. Fortunately, I was able to capture it on video. This is where the excellent service comes into play. After reviewing the video clip (and sending to Mercedes) the Service Manager was not convinced they had solved the problem. Instead of sending the car back with me (On a holiday weekend which I was going out of town) they chose to keep the car and conduct further diagnostics. They let me keep the loaner for over a week, until they were sure the problem was resolved. I have to give them credit...they really did go above and beyond with the service. I won't take my car elsewhere.

I was greeted with courteous and professionalism from the moment I drove my car in for service. I was satisfied with the services performed.

I recommend speaking with Roosevelt. He was a great help for securing my new SUV, and his manager Chris was helpful as well. Mercedes Benz of Westmont is the way to go!

Richard Heidecke was very pleasurable to work with. He not a high pressure sales man which made working with him such a great experience.

We got very good service. They are very profertional. They are very nice.

Nice people! Will give you all the time you need to make a selection with NO pressure. Kimberly is the best !

Jason was awesome. I am considering an SUV when my lease is up and was set up for a loaner and he made sure he got me the type SUV I was considering to buy next year. He did an awesome job, don't lose him!

Good job, thanks. Thanks for quick service. I appreciate the fact that I did not have to book a car and return later in day to pick up my car.

My Service Consultant Matt Price is very nice. With his help, the whole experience is enjoyable. I would like to give a A+ or 5 star for his excellent service. Thanks. We will come back.

The entire staff is professional and friendly! Their shuttle service is fast and also friendly! Our salesman Earl, is top notch. He made our buying experience the best!!

the sales Rep Richard Heidecke is Fantastic and he made the buying process extremely pleasant. This dealership has every car in every color, options to meet almost everybody's need and dreams. They need to improve on the financial people. I dealt with Jose Gomeze and it was not very pleasant.

Jason Muza is excellent. Every time I come there from work, he greets me and goes beyond the call of duty.

Test drive experience great. Salesperson, Mike, was very knowledgeable and familiar with the auto features. Took time to explain and most of all he was not pushy.

I have been going to westmont Mercedes for many years and my experience has always been wonderful .

The buying process was informative and completed in a reasonable time frame. The trade in value on my car was very fair!

Sandy was great and easy to work with. Answered all my questions and was on top of the deal start to finish. See Norman ( Sandy) Levy Sales

My experience was the best I ever had buying a car. The salesman, Richard Heidecke, was so personable and knowledgable. He made sure that I understood how everything worked-and there was a lot to know-but he was extremely patient in answering every question I had. When I decided to purchase, he checked out the car before I could drive it away, putting in the floor mats himself. I definitely would recommend this salesman to friends and family.

Once again, it was a good experience. The test ride gave me a real feel for the upgrades made since my last 300D sedan. While I have become accustomed to the "green light" that must be deactivated before a smooth ride, I think Mercedes put the cart before the horse with that feature.

I had a wonderful experience. Fast and very effective.

Very happy with sales and service! Super friendly and attentive! We love our car!

I brought my vehicle in for maintenance and as always the service is first rate. The main reason I buy MB is because of the service provided by this dealership.

Great service from the service dept. Jason Muza was a great help, thanks Jason.

Chris Anderson was the most knowledgeable and courteous sales person I have ever encountered.

Came to Mercedes-Benz of Westmont to buy a car last week. We were very happy with the purchase and Richard Heidecke, our salesperson, ensure that we had a great experience. Everything was done quickly and efficiently. Richard made sure that even the smallest details were worked out in advance. Overall it was an excellent experience! We'd definitely buy another car from Mercedes-Benz of Westmont!

Jason was very polite and courteous, and the service was excellent.

I had to have tire replaced and as awakes the dealership could not have been accommodating .In my 5 years of MB ownership the hallmark of the dealership has been consistency

From the moment I met the salesperson I knew I would have a pleasant experience. She greeted me as if we had been friends for a long time. Conversation flowed easily and honestly. She was, at all times, understanding of my positions and I appreciated her candor. Her name is Kimberley Cager and she deserves praise.

Mr. Reed is always very professional, friendly and keeps me informed re: repairs/ services associated with with my vehicle. The time frame promised for service to be completed always meets my expectations. The waiting area is clean and comfortable

Great service by Prem Parekh.......perhaps the only reason I would come back for servicing my vehicle. Very poor service by reception when trying to change original appointment. One of the reason I almost went to Naperville site for service. Still considering it for future.

I love my new 2016 C-Class Mercedes and the Salesman Michael Moran is Terrific I would highly recommend him he is the best in the auto business.

Just got the annual maintenance and needed a loan car while they had mine. Everything was quick, smooth, the loaner was nice and the overall experience was great.

Mr. Prem Parikh our service advisor was par excellent. He was very prompt, knowledgable, most courteous and friendly. He is an asset to your organization. My wife and I enjoyed our interaction with him. Please give him our best regards. Giri Reddy

Brought new car in for aa minor adjustment and to remove a sticky spray on the hood

Very quick and efficient service. Was told 90 minutes for scheduled service and delivered in less time.

Great service! Kate kept me informed on progress! All service performed as prom end!

Jason did a fantastic job and provides outstanding customer service

Very good service from the sale representative. Didn't pressure us in to making a discuss. Listened to what we wanted and then let us make the decision. Only negative was that poor communication between back office on the type of transaction. Would definitely consider purchasing from the dealer again in the future.

I'll start with I've been having service performed at this dealer for close to 20 years now. That said, I pulled into the service area a little after 6pm and per the sign, pulled all the way forward. I remained with my vehicle there for 15 minutes. Viewing activity going on around me, I thought for a moment I'd become invisible. Finally another customer in for service pulls in behind me. That's not correct, he stops in the middle of the lane, roughly two car lengths behind me. A service rep immediately is out to greet the man. After about another 15 minutes they're done and now want to move his auto out. I'm then asked what I'm waiting for! My reply is "service". I do not think the young man was a service writer, but possibly a porter. He did have a nice uniform on. After my reply he seems puzzled and somewhat annoyed for whatever reason. He tells me to pull back around and get back in line. I'm not sure if I said something or it could of been the look on my face. At that point he said he would pull my auto back around and I could wait by it. Shortly later I'm greeted by the service writer. He asks if I have a appointment and my last name. The remainder of the consultation seems awkward at several points. I got the feeling of imposition several times though out the meeting. Especially when I was asked if I needed a ride. I stated I had reserved a loaner when I made the appointment. That along with the handful of email reminders I received with the details of my service, including the need for a loaner. I felt there was plenty of documentation to support the loaner and wasn't sure how it could of been overlooked. So after stating a need for a loaner the writer spouts that one might not be available, but he'd look into it. After we wrap up in his office, he steps out for a minute or two and comes back with keys to a loaner. We quickly finish up paper work he shows me the loaner functions and I'm off. The service was performed very well as always. My car was returned clean and with all my setting in tact. I was disappointed with my treatment in the service bay. I can honestly say I've never had an experience like that at this dealer or any other for that matter. In the midst of it all I was considering my alternatives in the future. I have other MB dealers about the same distance away. Can't really say if I will or will not come back to this dealer.

Matt Price and the service employees are awesome. Always pleasant, gives you full details, always gets the job done in a reasonable time.

Work was completed in the estimated time. My Service Advisor was friendly and kept me aware of the work being done. I'll return to this dealership again.

Just bought a GLA from this dealer. Very Good~ Contact Kim ( Kimberely Cager), She is a very friendly sales.

Everything went as planned and the job was done perfectly.

Louis Scaramuzzo was great to deal with. He took his time with us and wasn't pushy.

Prem is an asset to this Mercedes dealer's service dept. He goes above and beyond to assist customers & address their concerns. Both my SL & GL have been serviced here.

Sales department very friendly, wide variety of cars.. Treated fairly throughout purchasing process.

This is the second E350 I have leased from Westmont and I have also referred several colleagues. My salesman, Mike Moran, makes the buying experience so easy and even fun. I have his cell phone and he encourages me to use it anytime to ask him questions. Westmont is fabulous. Sam, the general manager, greets me whenever I'm at the dealership and insures that I have a superlative experience.

Bought a BMW X5 from Mercedes Benz of Westmont and it was a great experience. Mr. Jim Fico and Mr. Kevin Gerhardt were great and made us feel at home. Very friendly and courteous service. I will buy a car again from them. Keep up the good work!!! Fico and Kevin rock!!!!

We recently purchased a new GLC-300 and had an excellent experience. Jim Fico took us on a test drive and was a great guy to deal with. Jim was very knowledgeable about the brand new GLC model. Jim was also very honest and made us feel very comfortable. I went back to the dealership to pick something up a few weeks after the purchase and Jim recognized me right away and we talked for quite a while, even though we had already made the purchase Jim still had plenty of time for me. I feel this was a first class dealership. The night we purchased the GLC we were the last ones out of the dealership, even though it was after hours we were not rushed out and Dave Fricano Jr. showed us how all of the features work on the car. The Finance Manager, Christopher Seamans, was also great to deal with and went above and beyond to take care of us. We highly recommend this dealership and will definitely be repeat customers.

This was a great experience. Mitch was very helpful throughout the whole busing process. I got the deal I wanted on a Camaro and the financing I wanted. Earl also kept in touch throughout the process. I could not be more happy with my car and the deal. Great people, great dealership!

Loved it so much better than my experience with BMW Got my car washed today I was treated like a princess by Jeff Beware of Bmw leases !!!!!!

I brought my car in for service on Monday and ended up trading it in for another purchase. My sales representative Jim Fico was amazing! Thank you Kevin Gerhardt, Chris Seamans, and David Fricano Jr for making my experience so wonderful. Thank you Dominic Scaletta and Prem Parikh for always taking care of me in service. Every aspect of this dealership is outstanding, everything. Love Mercedes Benz of Westmont....left with a new car AND a bouquet of flowers!!

I worked with Earl Sklar ( Earl the pearl) and had great experience at Mercedes Benz of Westmont. He is quick to effectively answer queries over the phone or email. Thank you Earl for helping me drive my dream car!

I have bought several cars over the years, but I must say this dealership made my most recent C-Class purchase experience the best. Our salesman Mitch Massaro was extremely easy to talk to, made us feel very comfortable, listened to what we wanted and what our needs were and didn't try pushing anything on us we didn't want. Everyone was very friendly, very helpful, and the overall experience was amazing. Jose in finance also did an amazing job helping to explain all the details, and available options to us to help protect our new baby. Nick did a great job explaining all the operations of the car and spent as much time as needed until we were comfortable with everything. They even gave my wife a bouquet of flowers before we left with her new ride thanking us. I have never had any dealer make me feel so important including other luxury car dealers I have bought from. Again, thank you Mitch, Jose, Nick, and everyone who made this such a pleasure. I'll recommend you to everyone.

Mitch was to the point and very informative. no wasting time with the proverbial cars sales tactics no time for that as the store was busy but he took the time we needed. Also after I bought the car Oscar was excellent in transfering my personal items and plates. Nick V did a very good job giving me an intro to the car features and how to use them. I will be back today with items i owe ie keys, title etc He will be ready to go over any items i need and i have made a list for him to explain. Another fellow was a new sales person who took over when i was called back to the dealership and agrred to buy the vehicle. He did a very good job but by them it was just getting me to the right place at the right time. The F&I fellow was pleasant and very efficient. in and out in a short period of time. I was very impressed with the size and organization of the dealership. I was blown away but the inventory storage Garage size. the vehicle that i had in mind was used with the right color right in the showroom

I recently bought a Predriven MB C -Class( 2015) .The only reason I got that car wass bec me and my family have had previous experience with Mitch Massaro and agin he provided excellent service and was very knowledgable and helpful. This was my third car from Mitch( previously 2 Audis ). In fact dealing with Mitch makes the whole process of car buying much more pleasant. I would strongly endorse Mitch Massaro at the MB of Vestment.

On Christmas EVE 2015 I bought a car from MB of Westmont. I wasn't planning to get an MB but i went there bec of Mich Massaro who moved to MB from Audi. After buying two cars from him earlier , me and my family were very happy and impressed with his professionalism and courtesy. He took away a lot of the stress associated with buying a car. He goes above and beyond to make the process as smooth and convenient as possible. I would strongly recommend Mich to my friends and family.

I had a minor break (driver-side window button) that was causing a major inconvenience. The service department was able to get me in quickly and they had the part on-hand. The replacement took less than 1 hour, and the service attendant did the research and was able to use my extended warranty to cover the cost. The repair was completed within my lunch hour and at $0 cost. It doesn't get better than that!

Drove in from Indianapolis and had several vehicles to look at...Long story short we felt most comfortable with these guys.

Extremely nice dealership. Test drove the vehicle on a Wednesday and had it purchased by Friday. Took the typical 3 hours to get through the process but that's pretty standard these days. Worked with Mitch Massaro who was very knowledgeable on the vehicle and easy to work with. Definitely made the long process a lot more enjoyable and I'd definitely go back and buy another car from him. Was also encouraged from the financial service manager Jose Gomez to come back anytime for complementary car washes. Considering I purchased a used Jeep from a Mercedes dealership I was still treated like I was spending big Mercedes money!

If you like to complain, this dealer is not for you. EVERYONE goes out of their way to do whatever needs to be done. Sales consultant, John Nuzzo, spent more than an hour, ON THE PHONE, ordering a new car for us, option by option, and then delivered the exact car we wanted. This dealer is also a strong supporter of the Mercedes-Benz Club of America! Every M-B owner should join! Some dealerships have slogans like "service after the sale." This is the real deal. Service manager, Scott Bohlen, and his crew are the reason we do not buy or service our Mercedes-Benz cars anywhere else!

This dealer provides the best automobile service I have ever known; and I highly recommend the service department. The sales department, however, earns only a modicum of respect from me. I will always take my car here for service but will never buy another car from them.

Great customer service, highly recommending Zack Dobson. He does very professional job.

We drove from out of state to buy this car having seen it online and being interested in it. The only day we could get there was a Sunday and our salesman Earl made it easy for us to see, although the dealership was closed. As it turned out we stayed the night in order to buy it. Earl was helpful not pushy... And has checked in with us several times to make sure everything is going well. They made sure the car was gassed up and ready to go very quickly so that We could be on our way. We will definitely consider driving to the Mercedes Benz dealership again when we buy another car.

Earl is the best! Ask for him. Best price, eager to help, extreme knowledge, fun guy.

One of my life-long desires was to purchase a new Mercedes upon retirement. I was driving by a Mercedes dealership and a few days later went to the Internet to review styling and options. I responded to the on-line prompts and the Monday morning, received responses on-line and telephonically from 2 locations. Since I was visiting a Client near the Dealership in Westmont, IL, I set the appointment to look at options. The salesman -Jeff Lambert - did a magnificent job of discussing options and set up a test drive. My new timetable for a purchase was 2 weeks. However, Mr. Lambert asked if he can show me options available, which include features of the various vehicles available for sale. Mr. Lambert was very professional and at no time did he pressure me to purchase. After his presentations & a test drive, I told him I was interested in the 2016 C-Class. The C-Class color scheme I wanted was not available & it would have been several days before it could have been transferred from another location. That would have suited me just fine as I only wanted the car in a few weeks. They had a white C-Class on hand which I test drove. I liked the handling and color scheme, so I told him I would take it. He prepared the paperwork, presented to the Credit Department. After approval, they prepped the car and I was able to drive it home that evening. The entire team at the dealership was very efficient, courteous, and professional at every facet. Glad to be able to fulfill one of my life-long dreams of being an owner of a Mercedes Benz vehicle!

We purchased out Mercedes GL450 2 weeks ago and I love it. We had a great experience and our salesman,Earl was professional, attentive and very informative. We have always been BMW owners but that has changed. My husband is even thinking about buying a Mercedes in the near future!!

We went in for a test drive, the minute we walked in we were welcomed and treated respectfully. My husband and I look young and a lot of places think we are just kids fooling around but this place did not treat us like such. Our Sales man (Chris Anderson) was very professional and knowledgeable, not at one moment did we feel pressured or discouraged, he met our every request and worked for us to be happy about OUR choice to purchase the car instead of just test driving it! We didn't get pushed out the door after signing the contract but we also had a tech teach us the how to and where to of the new vehicle. We are very pleased with the overall experience.

Jeff did a great job in not only bringing the deal to me, he executed the deal in about an hour. The whole process was easy and professional. I hope the service department lives up to its side of the bargain as well.

They worked with us to bring the price within our budget. Michael Moran is the man to see.

I have brought several cars in my lifetime. This was the best I have ever experienced. Our salesman Sandy was awesome. He made the entire process flawless. I recommend this dealership, Mercedes Benz of Westmont the way to go. Everyone was pleasant with no pressure, and let you take your time.I was satisfied with the car I purchased as a gift for my beloved husband.

No nonsense sales process - fair price on trade-in and stuck to their word. Bottom line - they did what they said they would do.

Very competitive pricing on certified vehicles in excellent shape. Nice deal on C300

From getting an online quote to driving out with the car of my choice, the entire experience was exceptional.

Great service and facility. Rob always does a professional job of customer service.

Great store, great experience and a great day leasing my new Mercedes ML350.

This is the second car we have purchased from this dealership, Earl Sklar was our Sales Associate. He explained options in cars as well as financing. Once we chose a car, we were carefully instructed in how to used all the bells and whistles in the car. We were grateful for their excellent customer service and we love our car!

Salesman Earl answered my questions, even on his off- day. And his partner Tom made sure I got the best deal possible.

Awesome buying experience. F Salesman, Earl, was great. Finanace department got me an unbelievably low rate.

Great experience. Kimberly Cager made the deal happen. SHe worked very hard for me to get into my first Mercedes-Benz.

Very responsive - excellent follow up after the sale. Good support in service with minor sunroof issue.

Excellent service. No waiting , service group was well prepared and the loner car was immediately available.

Earl Sklar was very good at answering all the questions that I had, he was very attentive, had everything ready when we got to the dealership and we purchased the car in under 1 hour.

After test driving another make/model (thought we would like a less expensive vehicle) my daughter and I drove 40 minutes to get to MB Westmont because we prefer them to the local dealer. The experience was great from the moment we walked in the door. Our salesman was Earl. Earl made our experience a pleasant one and did not have to do anything but take us for a test drive to convince us the Mercedes was the right choice. We traded in an 04 S430 that had 156,000 miles on it and purchased the smaller C300. LOVE the car. The service department at this location has always been top notch, but I'm happy to say we didn't have to visit them very often. We did not purchase our new vehicle for two days because of weather but when we did go in to purchase it was smooth. Earl set up all of the gadgets and had Nick show us the rest of the many great features. We purchased last Thursday and Earl has checked on us twice to be sure we are satisfied with our vehicle. We have already recommended MB Westmont many times and will definitely continue to do so.

I'm not one to complain, and I'm sorry to say that my experience with Westmont Mercedes Benz was not a pleasant one today. I've visited this facility twice in the past and the customer service was exceptional. However, I had a warning light pop as I was driving today, went into service just to have them look at it, got there, not one service person greeted me nor did they ask me if I needed help or what brought me in. In addition to being completely ignored, I stood waiting about half an hour, while two other customers drove right up, a serviceman came out greeted the other customers and asked how they could help. At that point I had to ask to speak with the manager, I explained the situation to him, he was apologetic and took care of the minor problem with my car. I'm hoping this was just an isolated incident and I never have to experience feeling discriminated against at Westmont Mercedes Benz again.

I was very impressed with my sales person Jeff Lambert. Jeff was very knowledgeable since he has been selling Mercedes for 20+ years. I was comfortable with Jeff finding the right vehicle and never felt pressured or rushed to make a decisioin on a vehicle. Jeff was professional during the entire sale process. I highly recommend asking for Jeff when you visit MB of Westmont! Dave Fricano Jr. went through all the features of the car and made sure my wife and I were comfortable with knowing how to use the features of the car. Dave even came out to my house to program the remote for my garage door opener. He is a fantastic resource if you have ongoing questions on your vehicle. After a very positive sales experience I had another positive experience with the Alex, Sales Advisor. Alex really listened to the issue I had with the vehicle and troubleshooting which wasn't easy to get the issue fixed. I felt that Alex was concerned to make sure I was happy with my experience with the Service Center. If your interested in a Mercedes sedan I strongly encourage you to consider an "E" class.

I had to have a repair for my car and the service was excellent along with the accomodations! I will definetely come back to this place for a service.

I had already bought a car from them, a very close friend of mine also purchases his cars from them, therefore when I thought it was time for me to buy a new car I contacted Mr. James Fico the salesperson who had been recommended to me by my friend, I am glad that I listened to his advice, I am totally happy with my experiense c, Manoochehr Darab MD