Recent Reviews from Mercedes-Benz of Westmont

Service appointment. Perhaps I am easy prey or on the other hand, everything said was true. I’m not convinced of the latter, but it’s up to you to decide. I’ll start off by saying that my advisor Gerson was SUPER courteous, professional and very detailed. He took his time and went over all charges in great detail. Like the first charming guy you met who said ALL the right things. At no time did he come across as a smooth talking, less than genuine service professional. I scheduled an appointment for 3 recalls and a 2 year or 20,000 mile service a/k/a service "B". Before learning I had a prepaid plan, my advisor wrote the following prices on a yellow post it and proceeded to explain its costs based upon what is required: $554.95 Service B $226.95 Brake Fluid (sold separately) $45.95 Tire Rotation $189.99 Alignment The "advisor" said Service B plus the brake fluid charges were REQUIRED for this service but the cost of the brake fluid is charged separately. So lemme get this straight? The “B” plan includes the draining of the brake fluid, but there is a $226.95 charge to put it back in?!?!??? After receiving the $1,058 quote, I disclosed that my vehicle has the prepaid service package which includes service B. After learning this, the advisor said the brake fluid is included in "B" only when the prepaid package is purchased. I personally find this rather hard to believe. Never mind MB brake fluid retails online for $23 and the online description of the "B" service on MB's site lists brake fluid as a part of service "B". As for my loudly squeaking brakes, I was told that brake pads are on backorder and it will be approximately 3-6 weeks before they come in. Interesting right? I would agree. There's $226 to pour in brake fluid but no brake pads which are a recall item and pretty common repair. Hahaha. In today's time where parts are often shipped overnight, this Westmont service location (per my advisor) has a 3-6 week delay in getting brake pads. (There was no mention of the backorder on the paperwork). Given my experience, my recommendation would be to research pricing before arriving OR purchase the prepaid plan if you can. If not, you might find yourself paying $226 for brake fluid! Do service advisors receive commission? If not, I cannot understand who benefits from $226 brake fluid. .... and check the website for coupons.

PR Johns Dec 5, 2018

This is my 1st time writing a review. Usually I do not write up reviews even on bad services but this one just tops it all. I drove my car to the dealer all fine without any issues for Service B on C300 Benz 2015. The car drove straight, as you can feel it as you been driving it on daily basis. Right after service B was completed and I picked up my car - I noticed after 2 minutes drive from the dealership that the car didn't feel right and the thumb pressure was a bit different (the way I always hold the steering wheel). I looked at the steering wheel while driving. That is when I noticed that in order to drive the car straight I had to put more of my thumb pressure and the steering wheel to be 20 degree tilted towards left. When I straighten the wheel, the car would pull 20 degree to the right. I called the service guy right away and told him that this started happening right after I picked up the car from the service. He said he doesn't know why, but to bring the car back on Tuesday (Sept 4th 2018) after labor day. I took a work from home today (9/4/2018) to take the car to the dealership and I was put in with a mechanic to drive around the neighborhood to confirm if the car is pulling right. The mechanic confirmed after we drove around the dealership and once we pulled back in, I was told that manager would come and talk to you. Manager came, and said "No we didn't do it". Its hard to justify that we did it or who did it and suggested that we divide the cost of the alignment. Guess what that costed me extra $90 dollars to get it fixed - the issue that I never had to begin with when I dropped the car for Service. To me it is completely unfair that when a customer come with no problem with the car and then the problem appears right after the service should be owned by the dealership. Or alignment machines be put outside that confirms when dropping the car that you are either giving the car with out of alignment or in alignment. To me this should have been covered by the dealership as before Service B, i did not have this issue at all - otherwise knowing myself I would have taken care of this issue the day I noticed it prior to service B, just like I noticed it with in 2 minutes of drive after the service - as it kept bothering me with the way I hold the steering wheel. 2nd issue: Service B costed me 593 without Break Fluid change!!!. I checked with other Mercedes Benz dealership (MotherWerks) and their price of $550 includes Break Fluid change!. I just don't know what to say here. Per them that is how they do business. So before you take your car there, note all the things that are working because possibility is when you get it back there may be things that will not be working the same and they will ask you to pay up for the damages you have not done. 2ndly, before you take your car to this dealership - shop around. It completely does not matter according to mercedes benz of north america which dealership you take your car to even if you had purchased your car from one dealership or not. Sorry to say but along with service I was there to either purchase/lease S550 or GLS 550 and with all this experience they have lost a customer here for sure. Horrible experience!.

Atif Mumtaz Sep 4, 2018

I will never do business with this dealership ever again. I have purchased many vehicles throughout my life and have never had an issue until I purchased a vehicle from Mercedes of Westmont. Firstly, the check engine came on during my test drive with a certified preowned Mercedes vehicle and I was not going to purchase a vehicle with a check engine light on which they advertised as having passed their “precision inspection process.” The manager and salesman took the car back for a quick inspection and said it would be an easy and quick fix and reassured me that they would swiftly and dilligenty work to fix this issue AFTER I purchase the vehicle,which now in hindsight I should have walked away. However, believing them to be reputable at the time, I purchased the vehicle and was told they would have service call to schedule an appointment and fix the issue in a couple days. Weeks pass by and I hear nothing, I call and they tell me it would be another week or so, I call again 2 weeks later and they tell me the same thing at which point more than a month has already passed and I have made SEVERAL calls asking why it has taken so long to receive a single part. At this point, I was completely fed up and driving around with a check engine light bc of this dealerships unwillingness to fix the issue that I took the car to a local Mercedes dealer for service. Upon inspection, they notified me of not one but SEVERAL issues with the car and they were shocked that Mercedes of Westmont would sell a car in that condition let alone advertise it as having passed any sort of precision inspection process. This local dealer ordered all the necessary parts (which they received in a short few days!-whereas Westmont said they still hadn’t received the part) and fixed the vehicle to perfection. I am so glad it was all covered under warranty, the final price tag to fix all the issues was over $5k. I am completely disappointed that Mercedes of Westmont would sell a vehicle in this condition and NOT work dilliently to fix the issues. I will never return. The kicker, it’s been almost 3 months now since I have purchased my vehicle through Westmont and I have STILL yet to receive a call that my part has arrived, complete lack of follow through or care for their customers.

B Comb Aug 17, 2018

I'll start with I've been having service performed at this dealer for close to 20 years now. That said, I pulled into the service area a little after 6pm and per the sign, pulled all the way forward. I remained with my vehicle there for 15 minutes. Viewing activity going on around me, I thought for a moment I'd become invisible. Finally another customer in for service pulls in behind me. That's not correct, he stops in the middle of the lane, roughly two car lengths behind me. A service rep immediately is out to greet the man. After about another 15 minutes they're done and now want to move his auto out. I'm then asked what I'm waiting for! My reply is "service". I do not think the young man was a service writer, but possibly a porter. He did have a nice uniform on. After my reply he seems puzzled and somewhat annoyed for whatever reason. He tells me to pull back around and get back in line. I'm not sure if I said something or it could of been the look on my face. At that point he said he would pull my auto back around and I could wait by it. Shortly later I'm greeted by the service writer. He asks if I have a appointment and my last name. The remainder of the consultation seems awkward at several points. I got the feeling of imposition several times though out the meeting. Especially when I was asked if I needed a ride. I stated I had reserved a loaner when I made the appointment. That along with the handful of email reminders I received with the details of my service, including the need for a loaner. I felt there was plenty of documentation to support the loaner and wasn't sure how it could of been overlooked. So after stating a need for a loaner the writer spouts that one might not be available, but he'd look into it. After we wrap up in his office, he steps out for a minute or two and comes back with keys to a loaner. We quickly finish up paper work he shows me the loaner functions and I'm off. The service was performed very well as always. My car was returned clean and with all my setting in tact. I was disappointed with my treatment in the service bay. I can honestly say I've never had an experience like that at this dealer or any other for that matter. In the midst of it all I was considering my alternatives in the future. I have other MB dealers about the same distance away. Can't really say if I will or will not come back to this dealer. New review, 07/02/18 My last 2 visits have been wonderful. The young lady I've been working with is extremely courteous, helpful and professional. She knows what customers are expecting and doesn't waste their time. I dropped off at 10 o'clock and was on my way with a loaner in no time. I had several productive conversations with Kate during the day, adding some extra work in to my vehicle. She kept me informed throughout the day and let me know when it would be ready for pick-up. Work was performed well as always. This has prompted me to change my rating from 2 to 5 stars. It's funny how one individual can change a customers experience.

Jason Ingram Jul 3, 2018

The Invisible Man Jul 17, 2016

After owning BMWS for 20+ years (3, 5, and 7 Series and a Z3 Roadster), I elected to try Mercedes Benz. Frankly, I was turned off by the dealers in St. Louis and looked online for the vehicle I wanted. I found a car on the website of MB of Westmont and sent in an electronic inquiry. I received a prompt follow-up call from Michael Moran, and in less than a minute I had negotiated what I thought was a sensational deal. Than I learned about a few "extras." They had a special finance deal and maintenace offer that added $2,000 in value TO ME THE BUYER after we had "done the deal." Every car I bougth always had extras that cost me money - in this case, it saved me big bucks. I flew to Chicago thinking this is too good to be true. I roll up in a taxi to MB of Westmont and Michael happens to be out front. He greets me by name (says the suitcase gave me a way) and takes me inside. Introduces me to the team and gets the whole deal done promptly. One of the team mebers spent 20-30 minutes with me to demonstrate every feature of the car. After that, he hands me his card and tells me to call anytime with questions. Same thing with the Finaance Team. He presented a written description of warranties and other add-ons and there was absolutly no pressure whatsoever to add anything. He just wanted to make sure I knew all of my options and he took time to explain each offering in detail, with cost and benfit information easy to follow. I work in sales and am glad that Michael Moran is not in my industry, as I would never want to compete against him. He is the most customer-centric professional I have dealt with in any business. The Mercedes Benz caps he gave me and my 15-year old were the cherry on the top of the sundae. You will not be disappointed if you call Michael and work with him to find a fantastic car at the absolute best price. My wife calls me a cheapskate but I prefer "value-oriented individual." Michael is A+++++. Do yourself a favor and call him.

STLMIKE Jan 21, 2015

Worst experience ever!! They sent me this link to write a review so that's exactly what I have done. Let me recap my experience with Mercedes of Westmont: After searching for 4 months for a well kept H2, I came across the listing at Mercedes of Westmont. I called the sales department and was connected to Jacklyn, a very sweet and attentive salesperson who answered all of my questions and even took the time to text me photos of the vehicle. I set an appointment to drive to Illinois that day for a test drive. I was a very serious buyer and Jacklyn did everything she could to help me narrow down my choices by checking carfax reports and comparing other H2's in the area. I was certain this was the car for me. After a few days, I came in to purchase the vehicle. This is where everything went downhill. After a second test drive, I noticed that there was a "SERVICE AIR SUSPENSION" reading on the dashboard. The salesman Tim that had taken over assured me that there was nothing wrong and it must have just been the vehicle running through the bells and whistles while the car shut down. Then we sat down to begin the paperwork and it just got worse. Right before we were ready to sign the papers, one of the managers came to us and said there had been a "MISTAKE" on the warranty that was listed and this vehicle had an "as is" warranty, not a 60 day warranty. That is when I should have walked. But after listening to all of their bs about "We're Auto Nation, we perform a 50 point inspection on all of our used vehicles, if the car isn't to our standard we send it to auction, bla bla bla..." They even provided us with the 50 point inspection and showed us the things that were fixed...well you missed a point! Looks like you needed a 51 point inspection! So after falling for all of their "we are supreme Auto Nation" babble, I believed their story and proceeded with my purchase. After signing all of the paperwork, writing a check for $23,042.53, and being handed a bouquet of flowers, I picked the car up in the service well only to find the "SERVICE AIR SUSPENSION AND THE CHECK ENGINE LIGHT ON." The salesman Tim also saw this and assured me that the porter has just gotten gas and it was probably just a loose gas cap. He said if it was still showing on Monday to call him and he would take care of it... WRONG! I took the car to Autozone to have the codes ran and it showed "cylinder 8 misfire and service air suspension." Imagine that! I called Jacklyn and she told me to bring the car back as soon as it was convenient and they would get it taken care of. That surely didn't happen. So I drove the hour back to Westmont and the service manager said they would take care of everything at no charge, which they definitely did since they didn't fix ANYTHING! After being stuck in a loner car for two days, which was a huge inconvenience seeing that I bought the H2 for the two businesses I own, needing it for cargo and towing abilities, I drove the hour back to Westmont to pick up my vehicle. The service manager told me there was nothing wrong at it was just a loose gas cap...SERIOUSLY? So I asked him, what about the "service air suspension" on the dash? He said, I don't know why it says that, because my guys checked it out and there is nothing wrong with it. The service manager flat out lied to me. I took the car home and sure thing, 2 days later, the suspension was completely gone! The back end is currently sitting on the back tires. I called Jacklyn again, she sent me to Kevin, I left a message for Kevin, 2 days later, Kevin never returned my call. So I took the vehicle to Schapel Cadillac, which used to be a Hummer dealer. After paying $130 for the diagnostic, they told me I needed a new suspension compressor and tubing for the minimal cost of $2500. So called Tim. Tim said he would talk to his boss Kevin. After sitting the waiting room for 2 hours waiting on a return call, I called Tim again. He did not return my call but sent me an email that said they were trying to come up with a solution. Well that was a week ago and still no returned call. At this point I don't even trust them to work on my car. It is currently parked and cannot be driven due to the suspension failing. This has been the absolute worst experience buying a car. I would never refer any of my clients who own luxury vehicles to this dealership. My business partner was actually planning to buy a new Mercedes for his wife this spring. Well it will absolutely not be at Mercedes of Westmont. I can't believe they would go to these extremes for a measly $23k. Shouldn't that be a drop in the bucket for such a prestigious Mercedes dealership?

TashaRaylene Dec 19, 2013

We purchased a used car worth 20K BMW from Westmont of Mercedes Benz (11/11/2010), prior to visiting the dealer we exchange email with Jim Fico and negotiated to lower the price to 20K. He agreed to sell the car for 20K, We met with the sale rep name Jim Fico (sales) my son, my wife and I was all present asked him regarding warranty, test drive the car and do the paper works. I specifically as him regarding the warranty and I was told it comes with 60 days bumper to bumper warranty, His own words "We are not mom's and pop's dealership will take care of you it comes with 60 days warranty". We purchased the car 11/11 after two days the oil started leaking (transmission and valve head cover) I called Jim Fico on Monday 11/15 and told me to bring in the car for service and will provide a loaner. We went back to the dealer after we purchased the car worth 20k, used it for four days (70 miles). After couples days, I received a call from the service advisor that Jim Fico and Mike Amato will have to authorize the repair, waited for anothers day no call or communication finally I called again Monday 11/22 talked to Jim Fico and he told me they will NOT cover the repair since the price of the car has been lowered and no profit margin, the bottom line they refused to authorize repair of the oil leaked and told me they already lower the purchase price from 24K to 20K. However during the test drive the Jim Fico did NOT informed us of any issue with car. In fact he told me and my family that any used car they sell goes to a detail inpection from the dealership, since they have the sister company Westmont of BMW it went to BMW for checking before selling the car. The service advisor Thomas Frizzle has been very helpful however he can't authorize any repair the unless the Mike Amato give him the approval. The bottom line we purchased a used car from Westmont of Mercedes Benz after FOUR days and 70 miles it started leaking oil (transmission and Head Casket) the dealer refuse to authorize the repair. The repair will cost estimate $1,300. Since I don't have the choice as of today 11/24/2010 I will pay it with my own money. I think this is NOT fair and Jim Fico did not disclose any issue to us. I was repeatedly told by Jim Fico that the price was lowered and cannot do anything more, however I was not informed of any issue during the purchased. Please let me know if you need any documentation to support my claim.

redgie Nov 29, 2010

We just spent nearly $50k and were totally scammed by Ken Krzak of Mercedes Benz of Westmont. It is beyond comprehension how this man lives with himself. He flat-out lied through his teeth, shamelessly, without remorse, without second thought to the harm he was doing. All he cares about is commission. He doesn't care how hard you saved, how careful you are being about picking the right car, how much you sacrificed to be able to finally buy the car of your dreams. He'll shatter them all just to line his pockets. He is the lowest of the low. BEWARE. We bought a Mercedes after being assured repeatedly that its condition was pristine - like brand new - NO scratches, NO stains, immaculate and perfect. We'd been searching for several months and were absolutely fine to keep searching. This was our dream car, we were willing to wait for the right one, we had saved for so long, we were intent to find the right car. But, Ken Krzak promised several times that this was the car, that we'd finally found one in perfect condition. He said we could trust him, that he was a reputable Mercedes dealership, that he had the dignity and trust of the brand name to back him, and that he had rigorously inspected the car, certified it, and assured us there were absolutely NO stains, nor scratches and that the car was in perfect working order. Based on this, though, he had to insist on a higher price than other like-Mercedes. Unfortunately, we trusted him, we relied on his emphatic and explicit promises. We paid cash, and we got SCAMMED!! There are horrible, permanent, MASSIVE cool-aide stains, there was front-end damage to the car, and they put USED and broken mats in it and didn't include the factory carpet mats. We paid top-dollar for a pristine car and got a car that had just been traded in as damaged. Ken Krzak's response?! "Huh, I guess this makes me look bad. Not sure there's anything I can do though." THAT'S IT! In his rush to sell without putting in the necessary work / make as much as possible, Ken Krzak also left the previous owner's personal information in the car, including all her telephone settings and address book and all her nagivation settings. Needless to say, she is also disgusted with the dealership's handling of this matter, and their low-balling of her trade-in only to turn around and advertise it as the top of the market without making the appropriate fixes. The dealership has been informed of the misrepresentation and fraudulent business practices of Ken Krzak, but he is still employed there and free to take extraordinary advantage of customers with Mercedes-Benz of Westmont and Mercedes Benz's full, tacit support. We have also found out from one of Ken Krzak's colleague's that he tried to polish over the damage to the exterior, so that it wasn't visible in the photos, as well as lay the carpets over the stains in order to conceal their existence. Ken Krzak is a purposely deceitful; do not trust him, nor the dealership that would employ such an unscrupulous pathological [violative content deleted].

avoidkenkrzak Dec 24, 2009

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